6/26/15 LWC Career Development FROM GLOBAL STUDENT TO GLOBAL EMPLOYEE CREATING A WEB-­‐BASED LEARNING EXPERIENCE WHERE INTERNATIONAL AND U.S. STUDENTS SUCCEED … is like solving a difficult puzzle. Here are some Aps on how to put the pieces together. ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
1 LWC Career Development FROM GLOBAL STUDENT TO GLOBAL EMPLOYEE IdenAfy Challenges Third Clarify Purpose Second First Solving the Puzzle Design Learning Experience ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
2 LWC Career Development FROM GLOBAL STUDENT TO GLOBAL EMPLOYEE 1. CLARIFY YOUR BELIEFS & PURPOSE Connect students anywhere in the world Develop learning agility in my students Engage all learners ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
3 1 6/26/15 LWC Career Development FROM GLOBAL STUDENT TO GLOBAL EMPLOYEE CONNECT DEVELOP ENGAGE “Learning is inherently social.” “We need employees who can think, not just follow orders.” -­‐ Lev Vygotsky, Mind in Society: The Development of Higher Psychological Processes, HBR Press 1978 -­‐ Francesca Gino and Bradley Staats, Developing Employees Who Think for Themselves, HBR June 3, 2015. Students are: enthusiasAc, interested, have a sense of belonging, acquire deep learning through self-­‐
regulaAon of learning process, expending Ame and effort interacAng with the learning offered and parAcipaAng in the experience. Technology makes connecAon between students and instructors and among students across locaAon and Ame differences possible. Learning agility is noAcing, listening, empathizing, progressive risk-­‐taking, reflecAng, data-­‐based decision-­‐making, & recovering quickly and learning from mistakes. -­‐ Ella R. Kahu, Framing Student Engagement in Higher EducaAon, Studies in Higher EducaAon, Vol 38, 2013 ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
4 LWC SCTUDENT areer Development FROM GLOBAL TO GLOBAL EMPLOYEE ISOLATION COMMUNICATION CULTURAL DIFFERENCES 2. IDENTIFY CHALLENGES: ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
LWC Career Development FROM GLOBAL STUDENT TO GLOBAL EMPLOYEE STUDENT’S PERSPECTIVE COMMUNICATION 1. I had difficulty understanding the American accent. 2. I had difficulty understanding jokes, humor, and American mannerisms. ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
6 2 6/26/15 LWC SCTUDENT areer Development FROM GLOBAL TO GLOBAL EMPLOYEE THE LANGUAGE & COMMUNICATION BARRIER ‣Overcoming my introverted nature. ‣CommunicaAng with internaAonal ‣American peers rarely interested in me. students is more alracAve and fun. ‣We lack shared experiences. ‣Overcoming my fear of being ‣It’s difficult to find something in misunderstood culturally and choice of common. words. ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com
610.331.2539
7 LWC SCTUDENT areer Development FROM GLOBAL TO GLOBAL EMPLOYEE ISOLATION •  I had hoped to adjust and learn the US culture through friendships with American students. •  I met American students in class, but staying friends was challenging. •  They already had friends. •  I couldn’t figure out what Americans like in internaYonal people. ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
8 LWC SCTUDENT areer Development FROM GLOBAL TO GLOBAL EMPLOYEE CULTURAL DIFFERENCES ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
3 6/26/15 LWC SCTUDENT areer Development FROM GLOBAL TO GLOBAL EMPLOYEE THE INDIVIDUALISTIC AMERICAN CULTURE THE AMERICAN WORKPLACE CULTURE In my home country people behave the same in their house and workplace. They are friendly without behaving as something is dead inside. In the US, I feel that I have to hide my emoAons
Joining everyday work place and outside-­‐of-­‐work conversaAons can be inAmidaAng as I wonder whether my input would be appreciated. It is normal to talk only about work projects during work-­‐Ame and seldom about daily life. And if I have the chance to alend parAes, people are in groups and its difficult to join in the conversaAon. It’s hard to get to know my colleagues as people. ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
10 LWC SCTUDENT areer Development FROM GLOBAL TO GLOBAL EMPLOYEE People are not easily approachable. Listening and difficulty making small-­‐talk. Am I asking too many quesAons? What’s the balance between showing off and obeying orders? It’s difficult to decipher the workplace culture. Using first name of People here never US is a Ame-­‐based my boss say, “you are wrong.” culture and genng to work They say, “I agree on Ame is difficult. with you, but…” as if your opinion counts. ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
11 LWC SCTUDENT areer Development FROM GLOBAL TO GLOBAL EMPLOYEE •  QuesYons answered in course materials •  Complaints about grades •  Quality of wri[en communicaYon: My vision statement is ‘ Ten years from now, establish a pharmaceuAcal industry with best electronic submissions and breakthrough therapy’ TOR
RUC ONS T
S
IN
TI
STRA
FRU
©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
12 4 6/26/15 LWC Career Development 3. DESIGN LEARNING EXPERIENCE Leverage technology and transform from instructor controlled adapAve to learner-­‐driven generaAve learning. ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
13 LWC SCTUDENT areer Development FROM GLOBAL TO GLOBAL EMPLOYEE From DidacAc and Instructor-­‐Driven to ExperienAal and GeneraAve •  Assign tasks and provide resources •  Learning agility –  GeneraAng new ideas with mulAple perspecAves –  Face new challenge, remain present, engaged, resilient, able to noAce, process data & adapt quickly in face of ambiguity –  Willing to try the untried, take manageable risks –  Reflect •  Create “virtual learning communiAes that [connect people] by common tasks and responsibiliAes to share, create, and receive knowledge. ” ** ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
14 LWC SCTUDENT areer Development FROM GLOBAL TO GLOBAL EMPLOYEE Development & Design Tips from the Trenches CONNECT PAIRS GROUPS 1-­‐2-­‐4-­‐ALL WORK-­‐
SHOPS
DEVELOP
TASK + RESOURCES
REFLECTION JOURNAL
ENGAGE MAKE IT PERSONAL
MBTI CULTURAL DIFFERENCES ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
5 6/26/15 LWC SCTUDENT areer Development FROM GLOBAL TO GLOBAL EMPLOYEE Connect Pair work Group work Similarity and difference based 1-­‐2-­‐4-­‐All processes to get all students parAcipaAng and developing relaAonships. •  In person workshops. Blended learning more effecAve than either online or face-­‐to-­‐face. •
•
•
•
©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
16 LWC SCTUDENT areer Development FROM GLOBAL TO GLOBAL EMPLOYEE Engage •  “Flow” – Mihaly Csikszentmihalyi •  Cross-­‐cultural competency/team development model and exercise •  Culture maps •  MBTI and communicaAon preferences ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
17 LWC SCTUDENT areer Development FROM GLOBAL TO GLOBAL EMPLOYEE Develop •  Change the expert-­‐dependency model of educaAon •  Provide the resources, structures, and processes •  Lectures, mentoring, examples, quesAons, worksheets, and behavior modeling are resources •  The way students are organized for experiences are the structures •  Tasks, workshops, experiences are designed intenAonally with structures & processes ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
18 6 6/26/15 LWC Career Development DISCOVERING, ENGAGING, LEVERAGING DIFFERENCES MODEL Gaining New Culture ! Background ! Affect on self ! NoAceable Differences ! Value to group ng
r a gi
Leve ences
r
Diffe
Learning New Worldviews s
cr o s
ing A
g
a
Eng ences
r
Diffe
Leaving Limited Thinking ing
over
Disc ences
r
Diffe
! Our similariAes and differences ! The value I see in you ! Our shared values, vision, and goals ! Complementary views ! RelaAonship development ! CollaboraAve acAon planning ! Team implementaAon ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
19 LWC Career Development Cultural Differences: Where are you? Where is your partner? Where is your contextual culture? Low Context COMMUNICATION High Context Direct negaAve feedback EVALUATING Indirect negaAve feedback Principles first PERSUADING ApplicaAons first Egalitarian LEADING Hierarchical Consensual DECIDING Top-­‐down Task-­‐based TRUSTING RelaAonship-­‐based ConfrontaAonal DISAGREEING Avoids confrontaAon Linear Ame SCHEDULING Flexible Ame ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
20 LWC Career Development MBTI & CommunicaAon Cycle Diverse acYons 1. Extend (E/I) 5. Data or Decision (J/P) 4. Decisions about acAon (T/F) Diverse percepYons 2. Perceive and describe data (S/N) 3. Decisions about meaning (T/F) ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
21 7 6/26/15 LWC LWC C
Career areer D
Development evelopment Rank the 5 Power Bases Leadership, Group Dynamics, and Decision-­‐Making ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
22 LWC Career Development FROM GLOBAL STUDENT TO GLOBAL EMPLOYEE Bibliography •  Francesca Gino and Bradley Staats, Developing Employees Who Think for Themselves, Harvard Business Review, June 3, 2015. •  Manuel London and MJ Hall, Unlocking the Value of Web 2.0 Technologies for Training and Development: The ShiK from Instructor-­‐Controlled, AdapAve Learning to Learner-­‐Driven, GeneraAve Learning, Human Resource Management Vol. 50, No. 6 pp. 757-­‐775 (2011) •  Meyer, Erin, The Culture Map: Breaking Through the Invisible Boundaries of Global Business Public Affairs. Kindle EdiAon (2015) ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
23 LWC Career Development FROM GLOBAL STUDENT TO GLOBAL EMPLOYEE Bibliography •  J.P. Flaum ad Becky Winkler, Improve Your Ability to Learn, Harvard Business Review June 8, 2015. •  ChanMin Kim, Min Kyu Kim, chiajunk Lee, J. Michael Spector, Karen DeMeester, Teacher Beliefs and Technology IntegraAon, Teaching and Teacher EducaAon Vol 29 pp 76-­‐85 (2013). •  Greg Satell, Your Company’s Networks Might MaUer More than its Strategy, Harvard Business Review, June 10, 2015. •  Devin Fidler, Here’s How Managers Can Be Replaced by SoKware, Harvard Business Review April 21, 2015. ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
24 8 6/26/15 LWC Career Development FROM GLOBAL STUDENT TO GLOBAL EMPLOYEE Bibliography •  Lev Vygotsky, Mind in Society: The Development of Higher Psychological Processes, HBR Press 1978. •  Ella R. Kahu, Framing Student Engagement in Higher EducaAon, Studies in Higher EducaAon, Vol 38, 2013. •  Sara Isabella de Freitas, John Morgan and David Gibson, Will MOOCs transform learning and teaching in higher educaAon? Engagement and course retenAon in online learning provision, BriAsh Journal of EducaAonal Technology Vol 46 No 3, pp. 455–471 (2015). ©Susan Letterman White 2015 SusanLettermanWhite@gmail.com 610.331.2539
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