Hi-Rez Studios Success Story
Results
• Launched two massively
multiplayer online
games successfully to
worldwide audiences
•
Industry
Online gaming
Internap Solution
Internap Managed Hosting, Dedicated Hosting, Cloud
Hosting, Performance IPTM and Content Delivery Network
(CDN) solutions
Customer Overview
Hi-Rez Studios, Inc., located just outside of Atlanta, GA, is a fully independent studio
established in 2005 to create exceptional online interactive entertainment. Hi-Rez Studios
has released two free-to-play self-published titles, the AAA shooter, massively multiplayer
online (MMO) game: Global Agenda, and the fast-paced, sci-fi multiplayer shooter game
Tribes: AscendTM. The company currently is developing SMITE, a free-to-play online
battleground where mythical gods compete.
Scaled server infrastructure
seamlessly to handle
enormous traffic spikes
More than 1,000,000 players have registered for Global Agenda since it went live in 2010,
engaging in 12,000,000 player-versus-environment missions, and 1,400,000 playerversus-player missions. In 2011, online gaming news source FPSGuru.com named
Tribes: Ascend best multi-player game. With over 2,000,000 players, Hi-Rez Studios’
games have become a house-hold name in the gamer community.
Supported traffic growth from
100 gigabits per year to 1.6+
petabytes per month
“
Hi-Rez studios requires
reliability as well as low
latency, and Internap
delivered an awesome
CDN infrastructure that
has allowed us to scale
up our operations to
satisfy gamers worldwide.
“
Todd Harris
Business Need
A high-speed, high-performance scalable IT Infrastructure
Hi-Rez Studios
Chief Operating Officer
“
Business Challenge
Because Hi-Rez Studios’ titles are fast-action combat games, the company was
challenged to find a network provider that could handle the needs of their demanding
customers. Even 100 milliseconds of delay, or network latency, can mean the difference
between ruling the battleground or disintegrating into a pile of ashes. By nature, gamers
have little to no patience for delay and will quickly turn to a new game if they experience
downtime. Hi-Rez Studios aims to engage customers quickly from the moment they
download a game, so latency is never acceptable.
Solution Requirements
Hi-Rez Studios sought a scalable, secure and reliable technology platform to support
their growing customer base. Given the fast-paced nature of Global Agenda and Tribes:
Ascend, along with an exploding number of players around the world, Hi-Rez Studios
needed a solution that offered the lowest network latency possible, while providing
flexibility in managing traffic spikes.
“
•
Organization
Hi-Rez Studios
It is all about latency for gamers, and we have to make sure that they are
able to play on the best network, using the most efficient route in order for
players to have the best experience. Internap delivers all of that.
Todd Harris
Hi-Rez Studios
Chief Operating Officer
Contact us to learn how Internap can solve your IT challenges by enabling you to focus on your core business, improve service levels and lower the cost of IT operations.
877.843.7627 | contactsales@internap.com | www.internap.com
©2012 Internap Network Services Corporation. All rights reserved. Internap is a registered trademark of Internap. All other trademarks and brands are the property of their respective owners. 05/12
Success Story: Hi-Rez Studios
Solution Benefits
After Hi-Rez Studios heavily evaluated many different providers, the company found that Internap offered the best
combination of all the services they needed with a very flexible business model, all at the right price point. Hi-Rez Studios
was impressed with Internap’s unique, bundled solution of Performance IP networking, managed hosting services and data
center colocation that provided a low latency networked infrastructure. Since partnering with Internap, Hi-Rez Studios has
experienced a variety of benefits, including:
Scalability
Internap adapts its business model so that Hi-Rez Studios can, too. In 2009, they contracted
with Internap for less than 100 gigabits of data per year. Today, the company delivers more
than 1.6 petabytes per month.
Reliability
Internap guarantees uptime with a 100 percent performance SLA designed to support
business-critical websites and multi-media Internet applications.
Performance
Internap harnesses the power of multiple ISPs with the company’s exclusive Private Network
Access Point (P-NAP®) architecture to deliver optimized and predictable performance to
Hi-Rez Studios and their customers.
Low Latency
Internap selects the fastest available route across the Internet using Managed Internet Route
OptimizerTM (MIRO), a patented route optimization technology that dynamically evaluates
critical performance factors to select the best route to any given destination among many
possible paths.
Optimized Content
Internap optimizes the delivery of Hi-Rez Studios’ games to players around the world with
live and on-demand streaming services for Adobe® Flash, HTTP Streaming for iPhone® and
iPad™, and streaming services for Windows® Media and Microsoft® Silverlight.
Player Satisfaction
Internap ensures satisfaction for Hi-Rez Studios players by automatically routing traffic
according to the best-performing route and ultimately creating a more consistent
end-user experience.
Bottom Line
Not long ago, slow networks and servers restricted gamers’ ability to enjoy fast-paced multi-player games online. Today,
Hi-Rez Studios is able to stream action-packed online games to millions of players around the world. The company’s
spotless reputation among critical gamers is due to a consistent customer experience with zero network delay or latency.
Not only is Internap’s network critical to providing this enjoyable experience to Hi-Rez Studios’ customer base, but the
company’s scalable platform also guarantees an excellent game-playing experience, no matter how many gamers are battling
simultaneously in the online arena.
Why Internap?
Transform your IT Infrastructure into a competitive advantage with IT IQ from Internap, intelligent IT Infrastructure
solutions that combine unmatched performance and platform flexibility. Our unique trio of route-optimized enterprise IP,
TCP acceleration and a global content delivery network improves website performance and delivers superior end-user
experiences. Our scalable colocation, managed and dedicated hosting, private cloud, public cloud and hybrid offerings
provide enterprises the flexibility to adapt to changing business needs and future-proof their IT Infrastructure. Since 1996,
thousands of companies have entrusted Internap with the protection and delivery of their online applications.
Contact us to learn how Internap can solve your IT challenges by enabling you to focus on your core business, improve service levels and lower the cost of IT operations.
877.843.7627 | contactsales@internap.com | www.internap.com
©2012 Internap Network Services Corporation. All rights reserved. Internap is a registered trademark of Internap. All other trademarks and brands are the property of their respective owners. 05/12