Making payments
16 December 2015
With easy and convenient ways to make and manage your payments, you can stay in
control of your business finances.
TRANSFERS | PAYMENTS | APPROVALS | LIMITS & SECURITY | PAYEES & BPAY® BILLERS | PAYEE GROUPS
Move money between your accounts
Choose Transfer funds from the Payments menu to move money between your own accounts.
Transfers you have already made can be found in the Payments list from the Payments menu.
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Making payments
To pay people, bills, send money overseas or order a bank cheque, select the Make a payment
button from the Overview screen, or choose Make a payment from the Payments menu.
Successful payments you’ve already made can be found in the Payments list in the Payments
menu.
Find Make a payment
in the Payments menu.
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Select the Make a
payment button on the
Overview screen.
To pay an existing payee:
1. Select the payment
method tab.
2. Select the payee from the drop down list, or type the name to filter the search.
To pay a new payee:
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3. Select the Create new payee link.
The screen updates to reflect whether it’s a Pay Anyone, BPAY®, International or bank cheque payment
Schedule payments in advance or ‘set and forget’ by specifying the payment frequency to occur
daily, weekly or monthly. Find and manage Recurring payments in the Payments menu.
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Cleared funds must be available at least 1 day before a scheduled payment is due.
A scheduled payment may be rejected if:
• there’s an insufficient available balance in the account,
• the payment exceeds the daily limit for the payment method, your Daily Payment Limit or the Business Daily Limit, or
• an invalid account is selected.
Payment cut-off times
Payments made to existing Westpac accounts need to be submitted before 9pm (AEST)
Monday to Friday for the payment to be received on the same day. Payments to all
other accounts will need to be made before 6pm (AEST) for the payment to be received
the next day (may take longer for certain billers).
Payments submitted for approval, where multiple approvals are required have 90 days
to obtain all the required approvals before the payment expires. Where approvals are
outstanding for a payment after this time, the payment will need to be recreated. See
Approving payments and payees for further guidance.
International Payments
You can pay someone overseas or in another currency through the Make a payment menu.
Some countries require an IBAN* or another internationally recognised number to process
international payments. Ask your payee for this information. Make sure you check that the
information provided is correct to ensure your payment isn’t delayed or rejected.
If more than one Approver is required for the payment, please be aware that the foreign exchange
rate may change between the time the payment is created and the time it is approved. For the
latest foreign exchange rates, go to www.westpac.com.au.
* IBAN: http://www.westpac.com.au/faq/iban-number
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You’ll need to enter either your Westpac ProtectTM SMS Code or a SecurID® token to process
International Payments.
Receipt of payment will depend on the other bank’s processing times.
Please note, there’s a transaction fee for International Payments. See fees and charges for Online
Banking in our Online Banking Terms and Conditions*.
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Future date or recurring payments must have the foreign exchange rate accepted on
the payment date in order to be processed. You can set up an alert to remind you to
accept the rate in time.
Do you make payments to China?
Payments to China must include the full account holder name. In some instances you
may need to use the address line to complete the payee’s name.
* Online Banking Terms and Conditions: http://www.westpac.com.au/westpacliveterms
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Payments to the Australian Tax Office
Payments to the Australian Tax Office (ATO) can be made in the Make a payment screen.
Search for the ATO payee that is pre-loaded in your payee list or create a BPAY® biller using the
Biller Code on your payment slip. Ensure you have your Payment Reference Number (PRN) or
Electronic Funds Transfer (EFT) code handy.
Making a tax or BAS payment?
Tax or BAS payments paid using ‘Pay Anyone’ form part of your Daily Payment Limit.
If you schedule your tax or BAS payment to be recurring or for a future date, you must
have sufficient funds in your account before the payment is due otherwise it may be
rejected.
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See the remaining amount you can spend for the day in the Payment details section
of the Make a payment screen.
Bank cheque payments
You can now make bank cheque payments. Where the payment is to a new payee, choose the
bank cheque payment method when adding them to your Payees & BPAY® billers. If the payment
is to an existing payee then you will have to recreate the payee and choose the bank cheque
payment method.
Bank cheques submitted prior to 6pm (AEST) will be sent with Australia Post by 4.30pm the
following business day.
Don’t see the Bank cheque payment method when adding a new payee?
Speak to your Administrator so that you can be set-up to make Bank Cheque Payments.
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Same Day (RTGS) payments
If you need to pay someone urgently, you can now setup a Same Day (RTGS) payment online or
via your mobile. Simply tick the Process this as a Same day (RTGS) payment checkbox on the
Make a payment screen after the Pay Anyone payee has been selected.
1. Tick Process this as a Same day (RTGS) payment on the Make a payment screen.
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Same Day payments will be settled with participating Australian financial institutions by close of
business on any banking day and are limited to a maximum of $500,000 per day. Payments to the
Australian Tax Office are not permitted.
Be sure to request that Same Day payments are activated for your Westpac Live account. Contact
your Administrator or call us on 1300 655 505 (8am - 8pm, 7 days a week) before attempting to
make an urgent payment. Calling from overseas? Dial +61 2 9293 9270
Please note, there’s a transaction fee for Same Day (RTGS) payments. See fees and charges for
Online Banking in our Online Banking Terms and Conditions*.
Payment cut-off times
The payment must be created and approved by the cut-off time of 3pm (AEST), Monday
to Friday. If you try to make a Same Day payment after the cut-off time, the payment
won’t be allowed and the option to send via this payment method will be unselected. If
the payment has not been approved by the cut-off time, a new payment will need to be
created. See Approving payments and payees for further guidance.
* Online Banking Terms and Conditions: http://www.westpac.com.au/westpacliveterms
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Paying multiple payees
Find Multiple Payments in the Payments menu to pay more than one person at a time.
Note, a payment made to multiple payees can contain either:
• International payees only (limited to a maximum of 10 payees),
• BPAY® billers only, OR
• Pay Anyone and Funds transfer payees.
Templates
Creating a payment template allows you to make regular payments to the same payees without
having to recreate the payments each time.
Create a new template or view your existing ones by going to the Templates list from the
Payments menu. Templates can also be saved from the Payment confirmation screen. Existing
templates can be used to make a payment on your mobile or tablet device. Sign in to full online
banking to create, edit or delete templates.
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You can create up to 100 payment templates, each containing up to 400 payments.
Payees must exist in the payees list before they can be added to a template.
Please note, there’s a transaction fee for payments made to non-Westpac accounts from a
payment template imported from your accounting software. See fees and charges for Online
Banking in our Online Banking Terms and Conditions*.
* Online Banking Terms and Conditions: http://www.westpac.com.au/westpacliveterms
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Approving payments and payees
Depending on how your business banking is set up in Westpac Live, some payments or payees
you create may need to be approved by another person before they can be processed by
Westpac. Check your Payments List to see if your payments require approval and who can
approve them.
If you have the ability to approve payments you can see the payments that need approval from the
Approval button. Payments requiring approval must be approved within 90 calendar days after
submission or they will expire.
Check upcoming approvals
Ensure you have enough funds in your account for any payments scheduled for a future
date.
For International Payments scheduled for a future date, the exchange rate must be
reviewed and accepted on the payment date in order to complete the payment.
Set up an alert to remind you to accept the rate in time.
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What you can do if your payment was not approved and has expired
Payments requiring approval must be approved within 90 days after payment submission or they
will appear in the Awaiting Approval section on the Payments list page with an updated status
of ‘Approval expired’.
In order to reissue the payment it must be copied and recreated.
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Payment Limits and Security
When you make and approve payments in Westpac Live you are subject to a Daily Payment Limit,
which is the total amount of money you can transfer out of Westpac Live on a given day. Pay
Anyone, Tax, International and some BPAY® payments will reduce your remaining Daily Payment
Limit for that day.
To make and approve some payments with a high value you need to be registered for additional
security, either SMS Code or a SecurID® token. You will be asked to enter a code when you are
approving certain payments.
For added peace of mind, our Westpac Protect™ Adaptive Authentication technology provides a
comprehensive, risk-based authentication and fraud detection platform in real time.
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If you need a higher Daily Payment Limit or additional security for your business
banking on Westpac Live, speak to your Administrator. To see who your
Administrators are, select Preferences from the Services & preferences menu.
Administrators are listed in Profile access.
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Managing payees & BPAY® billers
Westpac Live lets you manage or pay your payees and BPAY® billers from one convenient place.
Find Payees & BPAY® billers
in the Payments menu.
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1. Create new payee.
2. View, edit or delete payee.
3.Pay payee.
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Are you paying someone for the first time?
The creation of the new payee may need to be approved first.
Have you noticed new payees in your Payees and BPAY® billers list?
Westpac Live has a combined and shared Payee list for all people who bank on
behalf of your business. This means any change made by one person is immediately
available for all users.
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Payee groups
As an Administrator you can control which Users in your business network can view certain payee
details. Start by creating a payee group and adding payees to it. Then assign the Users that you
would like to view the payees to the group. Any additional payees that you add will automatically
be visible to your Users.
Note, whilst you can create up to 5 groups, a payee can only be added to one group.
Find Payees & BPAY® billers
in the Payments menu.
1. Expand the Manage Groups menu to Create or Manage groups.
2. Expand the Move payees menu to assign a payee to a predefined group.
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Administrators can delegate the management of payee groups to others in the
business network.
Ensure that the User permissions for the relevant Users in your business network have
been set up first. See the Online banking & user administration guide for further details.
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Things you should know
BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.
SecurID® is a registered trademark of EMC Corporation.
Read the Online Banking Terms and Conditions at westpac.com.au before making a decision and consider
whether the product is appropriate for you. Transaction fees may apply.
Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian Credit Licence 233714
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