warranty
SEATING
WARRANTY
Ergo Contract Furniture warrants that all products will be free from defects in its material and workmanship, as described below, for as long as the original purchaser owns the product.
Warranty shall be effective for the applicable time period starting from date of purchase as shown
on your original receipt or purchase order. Warranty is to the original end user.
Lifetime Warranty period is the entire time owned by the original purchaser for all chair components
including pneumatic cylinder, control mechanism, base, glides, casters, frame and other structural
elements. Fabric upholstery, Eco leather, seat foam, mesh, bonded leather and leather is warranted
to the original purchaser against wear and deterioration during normal usage for three (3) years. This
warranty is your sole remedy for product defects and excludes defects due to or arising in connection with product abuse or misuse, user modification of, or attachments to the product, including
application of your own upholstery materials and products or parts not used, maintained or installed
in accordance with the company’s installation, maintenance and/or applicable guidelines. This warranty does not apply to product or parts of product that have been subjected misuse or abuse,
accident, alteration, or which have been damaged in transit.
Textiles are sold subject to minor variations of color. Since textiles vary in weave, thickness and
memory, some creasing and/or gathering may occur during the upholstery application process. All
furniture is sold subject to minor irregularities of color, surface, grain, and texture. Our Eco and
bonded leather upholstery materials are of the finest quality. Because leather is a natural product,
variations of texture are common and should be expected. Leather will contain natural markings
such as neck wrinkles, scratches, backbone marks and stretch marks. These distinctions give leather
its unique characteristics and are considered to be a part of the natural beauty of leather.
The company will repair or replace, at its option, without charge to the original purchaser only,
defective structural products or mechanical parts from normal use. This warranty is for single shift,
standard commercial usage, defined as a standard 8 hour work day, five days a week, when the
product is used by a person weighing less than 250 lbs. Normal use consists of a standard 8 hour shift
in a 5 day work week. We will repair or, at our option, replace the defective part, free of charge to
the purchaser, provided that the purchaser returns said parts freight prepaid to our offices.
Ergo Contract Furniture will inspect the part in question, repair or replace at its option any defective
part at no charge to the original purchaser and return defective item thereafter.
ALL SEATING IS
LIFETIME WITH
THE EXCEPTION
OF THE
FOLLOWING SKUS
All seating Limited Lifetime Warranty.
Exceptions:
Boost- (MMX191M) is warranted for (3) three years from date of purchase.
Circuit- (all task chair models) are warranted for (10) years from date of purchase.
Layover Task- (MM6233M). Close out stock. 90 day warranty.
Warranted by the original purchaser for all chair components including pneumatic cylinder, control
mechanism, base, glides, casters, frame and other structural elements. Fabric Upholstery, seat foam, mesh
and any other non COM fabric is warranted to the original purchaser against wear through and
deterioration during normal usage for three (3) years.
Monitor Arms-Monitor arms are warranted for (10) ten years from date of purchase.
Springs warranted for (5) five years.
Peds - (10) ten years.
Ped Cushions - (3) three years.
ErgoFlex Bases - (10) years frame (5) years mechanical.
warranty
LABOR AND
SERVICE ARE NOT
COVERED UNDER
THIS WARRANTY
There are no other warranties, expressed or implied, other than those specifically described, including without limitation any implied warranty or merchantability or of fitness for a particular purpose.
We will not be responsible for incidental or consequential damages. You agree to indemnify and
hold harmless Ergo Contract Furniture, its officers, directors, shareholders, employees, and agents
from any actions, claims, demands, damages, liabilities, costs, and strict liability in tort or contract,
or any other legal theory arising out of the misuse or abuse, alteration, or damage in transit of the
Product.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitations or exclusions may not apply to you. This warranty gives you specific legal rights
and you may have other rights, which vary from state to state.
ERGOFLEX
WARRANTY
Ergo Contract Furniture warrants that the Ergoflex table base will be free from defects in its material
and workmanship, as described below, for a period of 10 years on mechanical parts and 5 years on
electrical components. The company will repair or replace, at its option, without charge to the original purchaser only, defective products or parts from normal use. Labor and service are not covered
under this warranty.
THE BENEFITS
OF CHOOSING
FURNITURE
COMPLIANT WITH
LEED INDOOR AIR
QUALITY
STANDARDS
Ergo Contract Furniture is committed to offering products that you can live with for a lifetime. Part
of that commitment is addressing potential health concerns that can stem from working and living
in a closed indoor environment. To address these concerns Ergo Contract Furniture voluntarily participates in the MAS Certified Green® indoor air Quality Certification Program for low-Voc Emitting
Materials. This program ensures that any potentially hazardous chemicals released from our products have been thoroughly tested and meet rigorous standards established by independent toxicologists to address recognized long term health concerns.
HOSPITALITY
WARRANTY
Please call for information.
STEPS TO FILE
A WARRANTY
CLAIM
Should your product fail during normal use within the applicable warranty period:
1.
Complete the Warranty Request Form. Email warranty@ergocontractfurniture.com.
2.
Attach a copy of the original Sales Confirmation or Purchase Order with the Warranty Request
Form AND image(s) of the defective part(s). Images are always required for proof when you
submit your Warranty Form.
Email the completed form, images and sales confirmation, invoice or original PO to:
warranty@ergocontractfurniture.com.
3.
In some cases, the defective part will need to be returned. Freight or other shipping charges prepaid
to Ergo Contract Furniture for inspection, repair and/or replacement. Labor and service is not
covered under warranty.
Submit Forms:
Ergo Contract Furniture
30047 Ahern Ave, Union City, CA 94587 408-824-1624 | 800-336-1100
408-824-1626 Fax