APA DIVISION SERVICES OFFICE
WWW.APADIVISIONS.ORG
HERE TO HELP
Every division has an account manager within the Division Services Office—this is a complimentary service.
Division officers are encouraged to contact their account manager to ask questions, seek help, and get
referred to other resources within APA that can provide support (membership, legal, elections, finance,
directorates, advocacy, etc.) Account managers can also assist with suggesting and quoting services from the
Division Services Office. For an updated list of account managers: www.apa.org/about/division/contact.aspx.
Name
Title
Divisions
Christine Tipton
Director
Sonja Wiggins
Assistant Director, Governance Affairs & Admin
Veronica Allen
Email
Phone
ctipton@apa.org
(202) 336-6165
6, 9, 12, 14, 23, 27, 29, 33,
39, 41, 53, 54
swiggins@apa.org
(202) 336-5590
Meetings & Education
Manager
13, 18, 20, 26, 28, 30, 32, 36,
44, 45, 47, 48, 52
vallen@apa.org
(202) 336-6121
Paula Aviles
Membership Services
Manager
2, 7, 8, 10, 15, 16, 17, 21, 24,
25, 31, 38, 42, 43, 51
paviles@apa.org
(202) 336-6018
Keith Cooke
Communications & Pubs
Manager
1, 3, 5, 19, 22, 34, 35, 37, 40,
46, 49, 50, 55, 56
kcooke@apa.org
(202) 216-7602
DSO SERVICES
Membership Support
Throughout the year, Division Services provides
support via information requests from members or
potential members, renewing affiliate memberships,
and providing monthly membership reports to
divisions. In addition, our office provides regular
membership campaigns to support division
membership.
Officer Support and Resources
As you lead your division through your leadership
tenure, know that our office is here to assist you.
Whether it be advising on bylaws changes, navigating
APA, or any of the free services listed under SCOPE OF
SERVICES.
Division Officers ListServe
A listserve is maintained for division leaders to discuss
management issues and receive important updates
from APA.
Division Dialogue
The DSO produces a bimonthly e-newsletter, Division
Dialogue, that contains important information,
reminders, and notice of APA happenings affecting
divisions. The Dialogue is emailed to officer contacts
tracked by our office.
Contracted Services
Our office maintains a Service Agreement with
many divisions to provide support in managing the
division. See our SCOPE OF SERVICES for services
available through our office, and our staff is willing
to cater a specific proposal to meet your division’s
needs.
Meeting Support
APA and Division Services will host your mid-year
board meetings at APA headquarters. A member
of our staff can schedule hotel room blocks, audio/
visual support, and catering to meet your needs. In
addition, we can consult on conference planning and
continuing education.
Communication Support
Divisions can receive support from the DSO in regards
to maintaining listserves, division Web sites, and
division newsletters. APA also provides free Web
hosting to divisions, and our office can help you
navigate that process.
How Else Can We Help?
We strive to be a resource across all divisions.
With dozens of years of support in many areas of
association management, we can help.
SCOPE OF SERVICES
Membership
Renewal of APA Members
Membership Reports
Mailing Lists
Processing New Members/Affiliates
Renewal of Non-APA Members/Affiliates
Welcome Message
Marketing for New Members and Member Orientation
Administrative Services
General Inquiry/Referral
Subscription Inquiries for APA Publications
Archiving Division Files (APA Library/Archives)
Member Communication (phone/email)
Phone/Voicemail
Subscription Inquiries for Non-APA Publications
Facilitate and Tabulate Bylaws Vote Changes
Free
x
x
x
Basic
A la Carte
x
x
x
Free
x
x
x
Basic
x
A la Carte
x
x
x
Basic
x
A la Carte
Basic
APA Central Office Support
Free
x
x
x
Free
x
x
x
x
x
x
x
x
A la Carte
Basic
A la Carte
Officer/Committee Support
Free
Basic
A la Carte
Communication
Listservs (use of APA Listserv platform)
APA-Hosted Web Hosting and Design
Listserv Management (add members, approve posts, etc.)
Newsletter (print or electronic)
E-Blasts (bylaws, announcements, surveys, etc.)
Brochure/Logo/Letterhead Design
Division Accounting
Access to APA Accounts Payable/Receivable Processing
Joint Filing with APA Taxes (if not separately incorporated)
Access to American Psychological Foundation
APA Member Services
Elections Office
Office of General Counsel
Continuing Education Sponsor Approval Office
Directors/Officers Insurance
Maintain Policy & Procedures Manual
Maintain Officer Roster
Support Executive Officers
Support Committees and Task Forces
Monitor Calls for Nomination
Agenda Creation
Assist President with Convention Preparation
Central Office Reports (finances, membership, etc.)
Meeting Services
Coordinating Meetings at APA or Outside
Midyear Exec Committee Meeting Preparation
Conference/Workshop/Event Planning Consultation
Hosting Webinars/Continuing Education
Continuing Education Consultation (how it works)
Free
x
x
x
x
x
x
x
x
x
x
x
Free
Basic
A la Carte
x
x
x
x
x
*If you would like information on any of these services or additional services, or would like to discuss how these services
would work within your division’s current operations, please contact your DSO account manager. All Basic Membership
Services are billed together and billed at a rate based on division size. Any a la carte services require a discussion with a
member of the DSO staff and a price quote catered specifically for your division’s needs.