Protecting Our Members Online Security
Protecting our member’s online security and financial information is very important to HFS Federal
Credit Union and we work hard to employ the latest in internet security technology to prevent
unauthorized users from accessing our systems. Protecting your financial information starts with
ensuring that when logging onto the credit union’s online banking service, you will be accessing your
financial information through a secure 128-bit encrypted connection that also employs Secure Socket
Layer (SSL) technology. What this means is that during your online banking session, all information is
encrypted or disguised, thus protecting it if it were to be intercepted. In addition to the technologies
listed above, the credit union utilizes multi-factor authentication combined with your account number
and password to provide additional layers of security.
What is multi factor authentication (MFA)?
MFA is a series of technology tools used to validate the identity of accountholders remotely accessing
the credit union’s online banking service. One of these tools is a unique personal message and image
created by you which is displayed each time you login to help ensure you are signing on to a
legitimate HFS Online Banking website. Another tool is a feature that tracks the computer you typically
use to access your account. If you log in using a different computer you’ll notice some additional
security measures. We may ask you some questions to verify your identity before allowing you to sign
on. With these extra layers of security in place, your account information has added protection.
State of the art software and employing various security technologies provide you with a safe and
secure way to conduct your financial transactions. However, one of the most important things an
individual can do is to always make sure they “log out” when finished accessing their accounts. Of
course everyone forgets sometimes, and when you do, HFS will automatically log you out after 10
minutes of inactivity.
Visiting the credit union’s website
Along with ensuring your financial information is protected, another thing to take into consideration is
what the credit union’s policy is on monitoring your activity while visiting our web site. As a visitor to HFS
Federal Credit Union’s web site, you will remain anonymous and personal information will not be
collected. Only non-identifying information about visits to the site such as date, time visited, and
browser type may be collected. This information will be used only to compile data about our sites daily
use and activity.
If personal identifying information is provided by you and sent via e-mail, such as name and email
address, it will be used as a way to communicate with you and to allow us to assist you with any
request that you may have. Personal and identifying information are neither sold nor given to other
parties. Protecting your privacy is important to us and we are committed in maintaining that privacy.
Disclosing your personal information
The credit union will NEVER call, email, or otherwise contact you and ask you to disclose sensitive
financial information. We already have your information and will not ask for it. In cases when you
initiate a call to our credit union, we may ask you a few questions to verify your identity, but we will
never contact you and ask for this type of information.
What to do if you feel your privacy has been threatened
The credit union goes to great lengths to protect your privacy and online security and we take this
very seriously. If at any time you have questions, feel that your online privacy has been compromised,
notice unauthorized transactions, or feel that you have experienced information security related
threats, please contact the credit union immediately at (808) 930-1400 or toll free at (800) 216-2666.