TALKSWITCH QUICK GUIDE
CONFIGURING
EXTENSION
RING GROUPS
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TALKSWITCH QUICK GUIDE
CONFIGURING
EXTENSION
RING GROUPS
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CONFIGURING EXTENSION RING GROUPS
is an Extension Ring Group?
? What
A group of Local Extensions that ring in unison. TalkSwitch supports 10 ring group
assignments (with three-digit identifiers from 300 to 309) that are accessible from
local extensions and through the auto attendant greeting.
Ring Groups feature:
• Independent Call Cascade functionality.
• Individualized Distinctive Ring cadence.
• TalkSwitch’s Call Screening capabilities.
CONNECT TALKSWITCH TO YOUR COMPUTER, THEN OPEN YOUR TALKSWITCH SOFTWARE
For complete details refer to the TalkSwitch User Guide.
CREATE EXTENSION RING GROUPS
Follow the steps below to create the first extension ring group. Repeat the steps below
for each Extension Ring Group you wish to create.
Step A
Choose System Information -> Extension Ring Groups. — See Arrows 1 and 2 below.
Step B
Choose an Extension Ring Group number — usually start with 300.
Step C
Activate the Ring Group, and give it a name.
Step D
In the Set Ring Group window, choose which local extensions will ring in unison.
Step E
Choose a ring pattern to help identify the incoming call before you pick up the phone.
B
C
1
D
2
E
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CONFIGURING EXTENSION RING GROUPS
How to forward calls to the new Extension Ring Group
Manually: upon answering an incoming call, press
number (300).
FLASH
and the Ring Group
Auto Attendant: the auto attendant can be configured to route the call to Ring Group 300.
— See next page for an example.
Call Cascade: the call cascade sequence can route the call to Ring Group 300.
— See below for an example.
INVOKE EXTENSION RING GROUPS
Extension Ring Groups can be invoked using Call Cascade sequences, or through the
Auto Attendant.
Example Using Call Cascade
Scenario:
ext 113 is your local extension.
ext 300 is your Extension Ring Group — “Sales Dept.”
ext 114 is the receptionist.
If there is no answer at your desk, the call is transferred to the Sales Department.
If no one answers the phone, the call is forwarded to your voicemail. The caller hears
Music on Hold* throughout the entire process, and may not be aware that the call has
been forwarded.
* play caller’s name first must be activated under the Answered tab in Local Extensions configuration.
How to set this up
1. In the software choose Call Handling -> Local Extensions.
2. Select a local extension.
3. For each mode, select the desired actions when the extension is Busy, No Answer,
Answered, or set on Do Not Disturb. See Quick Guide Configuring Call Cascade for
more details.
4. Repeat for each extension.
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CONFIGURING EXTENSION RING GROUPS
Example Using Auto Attendant
Scenario:
ext 113 is your local extension.
ext 300 is your Extension Ring Group — “Sales Dept.”
ext 114 is the receptionist.
The auto attendant might say ... “To reach the sales department press “1” to reach
Mrs. “A’’s office press “2”, or press “0” to reach a receptionist.”
You could use this auto attendant as a company greeting or within a call cascade
sequence at your local extension.
How to set this up
1. In the software choose Call Handling -> Auto Attendant.
2. Select a new auto attendant. Program the desired actions using the configuration
options.
3. Invoke that auto attendant in Call Handling -> Telephone Lines or -> VoIP
Numbers or -> Local Extensions. See Quick Guide Configuring Auto Attendants for
more details.
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CONFIGURING EXTENSION RING GROUPS
SAVE TALKSWITCH SETTINGS
Choose File then Save to TalkSwitch. A progress bar will show the data exchange to
the TalkSwitch system and should take only a few seconds to complete.
We trust that Extension Ring Groups will be a valuable addition to your TalkSwitch
system. If you have any further questions about Extension Ring Groups, please contact
your authorized TalkSwitch reseller. If you purchased directly from TalkSwitch, visit
www.talkswitch.com/support or call 1.866.393.9960 (North America).
We welcome your feedback, comments and suggestions. Please e-mail us at
info@talkswitch.com or write us at TalkSwitch, 1545 Carling Avenue, Suite 510,
Ottawa, ON Canada K1Z 8P9.
About TalkSwitch
TalkSwitch® is dedicated to providing small
and multi-location businesses with innovative
telecommunications solutions. Since 1990,
TalkSwitch has delivered rich features, high
functionality and unbeatable value. Ideal for
businesses with up to 32 telephone users per
office, TalkSwitch systems provide users with
options to connect to both the traditional
telephone network (PSTN) and Voice over IP
(VoIP) networks. TalkSwitch is headquartered
in Ottawa, Canada. For more information, visit
us at www.talkswitch.com, or call us toll free
in North America at 1.888.332.9322. In all
other markets call +1.613.725.2980.
© TalkSwitch 2006
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