Granting Certification
CIS shall grant certification if client satisfies CIS and relevant Accreditation
Requirements, recommended by Lead Auditor and approved by Technical Committee.
Refusing Certification
CIS may refuse certification if the client does not meet the above requirements.
The Managing Director or Head of Certification may refuse certification if no
confidence in implementing or maintaining Management Systems and Product
Certification are clearly demonstrated by clients or case-by-case-basis.
Prior to certification process, CIS shall refuse certification if the potential organization
is not a legal entity.
Maintaining and Renewal of Certification
CIS shall maintain and renew clients’ certification if they continue satisfying the above
requirements (Granting Certification), at various stages of certifications.
Suspension, Withdrawal and Restoration of Certification
CIS shall suspend client certification if they do not meet related CIS and Accreditation
Requirements. The period of suspension shall not exceed 6 months period. If the
‘situation’ has not been resolved within this time due to reasons provided by the client,
then the certification will be withdrawn and re-certification is required for the
reinstatement of the certification.
Upon suspension the client shall refrain from using all relevant Certification and
Accreditations Marks and wordings that may mislead the public.
Upon withdrawal, besides the above requirements, client will need to return all the
relevant schemes certificates.
The Head of Certification, or authorised individual shall review applicable corrective
actions and other actions taken that complies to CIS and Accreditation Requirements,
decision to restore client status shall be considered and restored appropriately.
Expanding or Reducing Scope of Certification
CIS shall grant expansion or reduction of certification if client satisfies the CIS and
relevant Accreditation Requirements and after verification of relevant objectives
evidences by Lead Auditor during on-site audit, upon recommendation by Lead Auditor
as well as approval by Technical Committee.
Complaint
CIS view all complaints as very important and assure confidentiality of client is
safeguarded. All complaints shall be reviewed by Head of Certification / Managing
Director.
HOC with the assistant of assigned staff, shall conduct investigation into the
circumstances of the complaint including communicating with the complainant.
Appropriate Corrective Actions shall be taken and client will be updated accordingly.
Appeal
Client who wish to appeal shall need to contact Head of Certification (HOC), who will
liaise with client.
The appeal form will be provided to the client and the completed form shall be return
to HOC. Based on case-by-case basis, HOC, shall forward the appeal request to the
Appeal Board (Comprises of Governing Board Members).
The Appeal Board shall advise HOC of the decision, who will inform the client
accordingly.
HOC / Assigned personnel shall initiate / liaise with client on appropriate actions.