Turnitin User Guide
Includes GradeMark Integration
January 2014 (revised)
Copyright 2014
2
Contents
Contents ..................................................................................................... 3 Turnitin Integration ....................................................................................... 4 How This Guide is Organized ....................................................................... 4 Related Documentation ............................................................................... 4 Campus Configuration ................................................................................... 6 Turnitin Shared Client Adoption Process ........................................................ 6 Campus Configuration Process ..................................................................... 6 Turnitin User Experience ................................................................................ 8 Frequently Asked Questions ......................................................................... 10 Escalation Path (Pearson) ............................................................................ 12 Appendix ................................................................................................... 13 Campus Configuration Checklist ................................................................. 13 GradeMark Setup ..................................................................................... 13 GradeMark Sync Workflow......................................................................... 14 Partner Settings Configuration ................................................................... 14 Enable for an EP ...................................................................................... 14 Error Code List ........................................................................................ 16 3
Turnitin Integration
The Pearson LearningStudio platform is currently integrated with the Turnitin system
to leverage the organization’s originality detection capabilities. Previously the two
systems were only integrated via a single sign-on mechanism which has been replaced
by a deeper integration with the Learning Studio .NExT course dropbox. The current
capabilities of the integration are as follows:
o
Native integration with the .NExT course dropbox system.
o
Ability to review originality details from within the course gradebook and
Dropbox interfaces.
o
Ability to enable the integration on a dropbox basket by basket basis.
How This Guide is Organized
This user guide is broken down into two distinct parts: (i) set-up and (ii) user
experience. The sections on set-up will cover campus set-up and course set-up
workflows. The sections covering the user experience touch on the student experience
when accessing Turnitin integration within their course, frequently asked questions as
well as what the current escalation path is if user’s encounter any issues with the
integration.
As starting point, included below is a high level snapshot of the typical path from
enabling the campus through students accessing the integration within their courses to
illustrate the tasks needing to be completed.
Task
Duration
Owner(s)
Educational Partner signs agreement with Turnitin
Variable
EP/Turnitin
Turnitin and Pearson eCollege exchange campus configuration
details
2 - 3 days
eCollege/Turnitin
Pearson eCollege Application Support team configures client campus
2 - 3 days
eCollege/Turnitin
Client Services team enables the integration via the Admin Pages
interface
1 day
eCollege
Course professor enables the applicable dropbox baskets to utilize
the Turnitin integration.
Ongoing
eCollege/Turnitin
Related Documentation
You can get more information from:



Online Help
Release Notes
Video Tutorials
o Instructor setup of dropbox for TII
 http://epmedia.ecollege.com/media/eteach/atctrain/TIIInstructor-Setup.html
o Instructor use of TII for assignment grading
 http://epmedia.ecollege.com/media/eteach/atctrain/TIIInstructor-Work.html
4
o
Student use of TII
 http://epmedia.ecollege.com/media/eteach/atctrain/TIIStudent.html
5
Campus Configuration
Once an agreement has been signed between the Educational Partner and Turnitin the
first step is get a corresponding tenant created within the Turnitin system.
Turnitin Shared Client Adoption Process
As stated above, the first step in getting ready to use the Turnitin integration is
establish a signed agreement between Turnitin and the institution. Once that is
complete, the intuition will need sign a statement of work with Pearson eCollege in
order for enablement of the integration to occur. An example Account ID and shared
secret values for a given campus would be as follows:
Sample Account ID: 44999
Sample Shared Key: hJDK6785
Please note that the shared secret for any node level API key configurations must be
the same. A campus can use multiple account IDs but the shared secret value for each
account must be the same.
Shared Key values must be exactly 8 characters
In order to enable a given campus, the eCollege configuration team will need the
account ID and shared secret values that were assigned to the client by the Turnitin
team. The customer can utilize one account ID for their entire campus or can leverage
unique account IDs for the applicable nodes on their campus. Please note that if node
level configurations are set that you follow the detailed steps outlined in the Appendix
of this document as not completing these tasks in the order specified will cause data
inconsistencies between the eCollege and Turnitin systems which requires manual
intervention by the technical teams on each side to resolve.
Campus Configuration Process
Turnitin Admin Interface:
Prior to using the new integration enhancements, the Turnitin administrator for a given
eCollege client will need to activate the new enhancements within the Turnitin
Administrator interface.





Log in to www.turnitin.com as the account administrator.
Click on the button under integrations for the correct account number to configure
their account's integration settings.
Copy the information currently in the Open API row and place it in the eCollege
section shown in the screenshot below.
o If not previously, simply enter in the shared key provide by eCollege during
the set-up process.
o Enter in the default IP address indicated.
Fill in the shared secret key and error callback URL with the default values indicated.
Click the "save changes" button.
Learning Studio Campus Configuration
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Once the Educational Partner has enabled set the shared secret for the associated
account IDs in the Turnitin system they will need to provide the corresponding values
to their Client Services representative. These values will then be passed along to the
Application Support team to set the corresponding configurations.
Course Dropbox Configuration
You must select specific Dropbox Baskets to use or not use Turnitin. This option is
useful for when you have multiple baskets and would like to only manage midterm
papers or special assignments for originality. Once a basket is selected for Turnitin,
you have the option to deselect the check box at any time. In addition, you can enable
Dropbox Baskets containing previously submitted assignments to use Turnitin. Once
the Dropbox Basket containing previously submitted assignments is selected to use
Turnitin, the system auto-generates an Originality Report for each document.
1. On the Tools menu, click Dropbox.
2. In the Edit column, click
.
3. In the Turnitin column, either:
a. Select the check box for each item you want to review for originality.
b. Deselect the check box for each item you do not want reviewed for originality.
Tip: Once Turnitin is enabled for an assignment, the Settings icon
displays.
4. Click Save Changes.
Turnitin provides a series of preference settings you can apply.
1. On the Tools menu, click Dropbox.
2. In the Edit column, click
.
3. In the Settings column, click
for the Dropbox Item for which you want to
modify settings. The Assignment Editor page opens.
4. From the options provided, select preference settings accordingly.
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Turnitin User Experience
The Turnitin Originality Reports provide a summary view of how much of the content in a
student paper is original. Not only can you see how much of the content is not original, but
you can also see the source from which the content was originated. The Turnitin Originality
reports are available from your Inbox view, the Student Dropbox view, and from the
Dropbox Grade Detail page. In order to view an originality report for a given student
submission the following steps can be followed:
1.
On the Tools menu, click Dropbox.
2.
From the Baskets page, click a Basket name to view the Inbox for that Basket.
3.
In the Turnitin column, hover your cursor over the item for which you would like to
view the Originality Report. If the Originality Report is not ready to view, or if there
was a problem with the submission, the system displays the following status icons:


4.
- Submission in Progress. The system is actively processing your
submission. Refresh the page after a few minutes.
- Originality Report. The Originality Report is available to view.

- Unsupported File Type. The submitted file is not supported by the
system. Supported file types include: MS Word, Text, Adobe Acrobat PDF,
Postscript, HTML, Word Perfect (WPD), and Rich Text Format.

- Submission Failed. The system encountered an error. Contact your
Client Services Consultant or System Administrator when this icon displays.

- Service Unavailable. The system encountered a connectivity issue.
Contact your Client Services Consultant or System Administrator when this icon
displays.

A full list of error messages is provided in the Appendix at the end of this user
guide.
Click the percentage displayed. The Originality Report opens.
Upon successful processing of a student paper to the Turnitin system, an originality score
will be returned and visible result will be shown within the course gradebook and dropbox
areas for that assignment. Below is table indicating the values that will be displayed within
the course with the higher the percentage, the less original the content.
Color
Description
Blue - Content originality is less than1%. Meaning, less than 1% of content is not
original.
Green - Content originality ranges from 1- 24%. Meaning, 1- 24% of content is not
original.
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Color
Description
Yellow - Content originality ranges from 24- 49%. Meaning, 24 - 49% of content is
not original.
Orange - Content originality ranges from 50- 74%. Meaning, 50 - 74% of content is
not original.
Red - Content originality ranges from 75- 100%. Meaning, 75 -100% of content is
not original.
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Frequently Asked Questions
Summarized below are highlights of frequently asked questions in regards to the Turnitin
integration:
Question: What do I do if am getting a message stating course, user or
assignment cannot be found?
Answer: More than likely the Learning Studio and Turnitin systems are out of sync
requiring a resubmission of requests. For the given area with the issue, provide
corresponding course ID, login ID of the impacted user and the dropbox title as well as
unit association to the Production Support team. They will proceed with wiping out the
corresponding mapping tables in order to allow for re-enabling the necessary calls to
Turnitiin. To complete this process you will need to disable and then re-enable the
corresponding course dropbox basket.
Question: Can I enable the integration midway into a term(s)?
Answer: Yes. If there have been dropbox submissions within a dropbox that is later
enabled for use of the integration they will be asynchronously passed over to Turnitin
upon activation of the dropbox.
Question: Can I update Account IDs for a campus after a term has started?
Answer: Not without causing significant synchronization issues between the two
systems. As such it is recommended to make account ID updates between term starts.
Question: Can I use different Account IDs and shared secret values for my
campus?
Answer: The integration does support mapping of unique Account ID values on a per
node basis. The shared secret values used for each Account ID must be the same across
all Account IDs enabled. A sample breakdown is summarized below for reference
purposes:
Account ID
Shared Key
45678
H68twjs3
65647
H68twjs3
98456
H68twjs3
Question: Can multiple instructors access the integration?
Answer: Yes multiple faculty members can be enrolled in a given course and utilize the
existing integration.
Question: Are there any date restrictions for assignments in the Turnitin
system?
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Answer: Yes. Currently assignments cannot have dates that exceed five years in the
future. By default if a course end date is set more than five years in the future it must be
updated to fall less than five years from today to successfully connect to the Turnitin
system.
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Escalation Path (Pearson)
The escalation paths for this integration break out in to two paths – Pearson escalation
paths and then the associated Turnitin escalation paths.
For Pearson eCollege, please use the following escalation paths –

Pearson Helpdesk (student and professor level support/questions/escalations).

Pearson Client Services Representative (for escalations from the campus
administrator)
Please note that any issue must be routed to at least the Application Support or
Production Support teams prior to engaging the TII support team in order to determine
the root cause of the issue.
When escalating issues on the eCollege side or when contacting the TII support team the
following information must be provided to the associated team:

Current Account ID for the institution (can be retrieved via the Admin Pages
interface)

First Name, Last Name, Email Address and User ID of the impacted user

Course ID and Course Title of the impacted Course

Dropbox Basket name of the impacted assignment
Escalation Path (Turnitin)
For the Turnitin system please follow the indicated escalation path outlined below –

For how to questions users are able to a general support knowledgebase on the
Turnitin site at - http://turnitin.com/static/helpCenter/index.php

For any escalated issues please contact your Turnitin Account Representative.
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Appendix
Campus Configuration Checklist
Prior to your campus launching the first term of usage of the Turnitin integration this
checklist is provided as a reference list to ensure an optimal implementation.
[ ] Signed Agreement with Turnitin
[ ] Campus Created in Turnitin and API Keys assigned
[ ] Account IDs and Shared Secrets assigned in the TII admin interface
[ ] Shared Secrets confirmed as being the same for all Account IDs enabled
[ ] Mapped Account IDs and Shared Secrets provided to Client Services
[ ] Client Services confirms campus configuration is complete
[ ] Test course used to verify connectivity of integration for submissions and settings
[ ] Enrollment of professors in courses using the TII integration
[ ] Course dropbox settings enabled for the dropboxes leveraging the integration
[ ] Enrollment of students in courses using the TII integration
GradeMark Setup
Turnitin GradeMark helps instructors have better interactions with students through
feedback on their work through online interactions. Instructors can track
performance and analyze and identify areas of concern or track improvement with
comprehensive statistics and graphs.

Prerequisites – The education partner should have GradeMark enabled

Items that are not synched include letter grades and comments
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GradeMark Sync Workflow
Partner Settings Configuration
This is a one-time task.
1. Go to partnersettings.ecollege.com.
2. From Admin tab, click Setting Groups.
3. Click Create, and in the pop up window, enter TIIGradeMark.enabled as the
Name, and provide any meaningful text as the Description.
4. Click Save.
5. Click the + icon in front of TIIGradeMark.enabled and add settings as
follows:

Name : clientstrings

Description : Any meaningful description
6. Save your changes.
Enable for an EP
The EP admin must go to partnersettings.ecollege.com and follow these steps.
1. From Admin tab, click Setting Values.
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2. Select TIIGradeMark.enabled.clientstrings.
3. Click Create.
4. Add the client string in the Add Value(s) box.
5. Click Save. This will add Turnitin GradeMark sync feature to the particular
EP.
To enable this feature within a course:
Prerequisites:

Particular course should have Turnitin enabled.

Dropbox content item has to be gradable before synchronizing with
GradeMark.
1. As an instructor, create a new dropbox basket.
2. Go to the dropbox.
3. Click the Edit Basket icon in front of the dropbox link (basket view)
4. Enable Turnitin.
A new column for GradeMark is displayed with the added icon as shown in the
following.
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Error Code List
Error Description
Error Message
Displayed in the
Dropbox UI
Data Errors 100-199
100 Primary account ID missing from URL
Submission Error
101 No HTTPS - the URL was not transmitted via HTTPS
Submission Error
102 GMT missing from URL
Submission Error
103 GMT malformed - the date/time in the URL is bad
Submission Error
104 Email missing from URL
Submission Error
105 Email address is not between 5-75 characters
Submission Error
106 Email address contains white space
Submission Error
107 Email address in URL is malformed
Submission Error
108 Password in URL contained white space
Submission Error
109 Diagnostic value in URL is bad
Submission Error
110 MD5 missing from URL
Submission Error
111 fcmd missing from URL
Submission Error
112 User first name missing from URL or incorrect length
Submission Error
113 User last name missing from URL or incorrect length
Submission Error
114 Class title missing from URL, or not between 5-50 characters
Submission Error
115 Password is not between 6-12 characters
Submission Error
116 fid missing from URL, or does not reference existing function
Submission Error
117 User type missing from URL or is not valid
Submission Error
118 encrypt value in URL is bad or missing
Submission Error
119 Paper author’s first name missing or incorrect length
Submission Error
120 Paper author’s last name missing or incorrect length
Submission Error
121 Paper title missing – Please make sure to include a paper title
before submitting your paper
Submission Error
122 Paper type missing or invalid
Submission Error
123 Assignment title missing or incorrect length
Submission Error
124 ObjectID missing
Submission Error
125 Password is required for function
Submission Error
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Error Description
Error Message
Displayed in the
Dropbox UI
126 Date start and date due is required for function
Submission Error
127 If one unique ID is used, they must all be used
Submission Error
128 The class end date parameter is not in the right format. Please
make sure that the format is in YYYYMMDD.”
Submission Error
129 The class end date parameter is not set. Please make sure that the
class end date is set if you wish to update the class.
Submission Error
130 The web services url is not valid. Please make sure that the web
services url is a well-formed url.
Submission Error
131 The grade for the object is missing. Please make sure to include a
grade for this submission
Submission Error
132 The grade for the object in invalid. Please make sure the grade is
between 0 and max points for the assignment.
Submission Error
133 AssignID not allowed if creating an assignment with IDSync on.
Please either turn IDSync off or remove the assignID field.
Submission Error
134 submit_papers_to parameter needs to be between 0 and 2
inclusive.
Submission Error
Turnitin Database Errors 200-299
200 Primary account ID for Turnitin not activated to use the API
Submission Error
201 IP address validation range for Turnitin not configured
Submission Error
202 Primary account entry not active in Turnitin database
Submission Error
203 MD5 key missing from Turnitin database
Submission Error
204 Class does not exist in Turnitin database. Please contact you
instructor for further details.
Submission Error
205 Database error verifying class
Submission Error
206 The assignment you are trying to access does not exist in Turnitin
for this class. The assignment may have been deleted. If you created
your assignment via a course copy method, it may not have been done
with a course copied enabled version of the integration. In such a case,
please delete the assignment and recreate it manually.
Submission Error
207 Database error verifying assignment
Submission Error
208 User is not enrolled in class
Submission Error
209 Database error verifying user’s enrollment in class
Submission Error
210 User password does not match user email
Submission Error
17
Error Description
Error Message
Displayed in the
Dropbox UI
211 Database error verifying objectID
Submission Error
212 objectID does not exist for this user
Submission Error
213 objectID does not belong to this user
Submission Error
214 Filename does not exist for this paper
Submission Error
215 This primary account ID is not authorized to use this product
Submission Error
216 Student limit for this account has been reached. Cannot join
student to this class.
Submission Error
217 The product for this account has expired. Please contact your sales
agent to renew the product
Submission Error
218 Database Error inserting unique ID into the database
Submission Error
219 Unique user id in the database does not match submitted uid
Submission Error
220 More than one class exists with this title and unique ids must be
used in this case
Submission Error
221 More than one assignment exists with this title and unique ids
must be used in this case
Submission Error
222 User is associated with a different external uid. If you have another
user account with the same email address as the user account you are
currently using, that could be the cause of the problem. Please try
modifying the email address for your current user account to a unique
email address and try again.
Submission Error
223 Cannot verify Blackboard user’s identity within Turnitin. Missing
Blackboard user id
Submission Error
224 Could not verify user as primary instructor for this course
Submission Error
225 Database error checking if student can view reports
Submission Error
226 The class you are trying to update could not be found. Please
check to make sure that the class exists.
Submission Error
227 The class you are trying to update has an assignment which ends
after the class end date you have specified. Please change you class
end date or modify the assignment.
Submission Error
228 The assignment with the assignment id that you entered does not
belong to the class with the class id you entered. Please check to make
sure that you are not using a duplicate assignment id.
Submission Error
229 There was an error creating the rollover assignment.
Submission Error
18
Error Description
Error Message
Displayed in the
Dropbox UI
230 You have been dropped from this class on the Turnitin end by your
instructor. Please contact your instructor if you think you are receiving
this message in error.
Submission Error
231 There was an error processing your request: please try your action
again. Please contact the Turnitin helpdesk if the problem persists.
Submission Error
232 GradeMark is currently inactive for this account.
Submission Error
233 There was an error accessing this Turnitin Assignment because it
was created via Course Copy, Snapshot, or some other process, and
the original Turnitin Assignment could not be found.
Submission Error
234 Could not find class with the given unique ID or title.
Submission Error
235 Could not find assignment with the given assignment ID or title.
Submission Error
236 Could not retrieve assignment info with the given information.
Submission Error
237 Could not retrieve grade for the given object.
Submission Error
238 Could not find user with the given userid or email.
Submission Error
Inconsistency Errors 300-399
300 Your IP address does not fall within the range of accepted IP
addresses as specified by your Turnitin account administrator. Please
check with your Turnitin account administrator if your IP address needs
to be added as an accepted IP address.
Submission Error
301 Date/time expired – GMT timestamp used in MD5 calculation is off.
API calls must have a GMT within 60 minutes of the current GMT
Submission Error
301 For Blackboard users. Your request has exceeded the time limit.
Perhaps you have left the page open for an extended period of time.
Please reload the page and try again.
Submission Error
302 MD5 not authenticated - the MD5 in the URL does not match the
MD5 calculated
Submission Error
Function Errors 400-499
400 Creating new user failed
Submission Error
401 Unauthorized access - user exists, but does not belong to correct
primary account ID or sub-account ID, do not execute function
Submission Error
402 User is not an instructor, must be an instructor to run this function
Submission Error
403 User is not a student, must be a student to run this function
Submission Error
404 FCMD is not valid
Submission Error
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Error Description
Error Message
Displayed in the
Dropbox UI
405 Class title is not unique
Submission Error
406 Creating new class failed in fid 2
Submission Error
407 Student failed to join or log in to a class in fid 3
Submission Error
408 Attempt to join new user to account failed
Submission Error
409 Function requires POST request
Submission Error
410 Function requires GET request
Submission Error
411 Creating/Updating/Deleting assignment failed in fid 4
Submission Error
412 Assignment title is not unique
Submission Error
413 Error while trying to save the paper
Submission Error
414 Originality report not generated yet in fid 6, fcmd 1
Submission Error
415 Originality score not available yet in fid 6, fcmd 2
Submission Error
416 Error checking if submission existed for user
Submission Error
417 Error trying to change user password
Submission Error
418 Error trying to delete submission
Submission Error
419 Could not create a new assignment. An assignment with this title
already exists for this class and instructor. Please change the
assignment title.
Submission Error
420 Error trying to build up session data for user/class
Submission Error
421 Error trying to retrieve paper submission info for assignment
Submission Error
422 Updating user information failed
Submission Error
423 Updating user information failed because user email was changed
to an address that is already associated with an account
Submission Error
423 Turnitin encountered an error while trying to automatically update
your user information. It appears that your Blackboard email address
has changed, and when trying to update the corresponding user profile
in Turnitin, it was discovered that email address already belonged to
another user. Please update your email address in your Blackboard
user profile to a different email address.
Submission Error
424 Updating class title failed
Submission Error
425 Error trying to sync grades between servers
Submission Error
426 Error trying to sync roster between servers
Submission Error
20
Error Description
Error Message
Displayed in the
Dropbox UI
427 Unable to establish web services session with remove webct server
Submission Error
428 Unable to create WebCT gradebook column for assignment
Submission Error
429 Web services parameters error
Submission Error
430 (This is a general web services error – there could be a number of
different messages that come with it)
Submission Error
431 Error trying to connect back to the Blackboard web service.
Submission Error
432 Students are not allowed to view reports in this assignment
Submission Error
434 The start time you specified is invalid or not formatted correctly
(YYYY-MM-DDHH:MM:SS).
Submission Error
435 Error trying to grade submission.
Submission Error
436 Institution repository is not available for this account, please
change the submit_papers_to parameter to either 0 (no repository) or
1 (standardrepository).
Submission Error
437 The account administrator has set that all papers must be
submitted to a repository, please change the submit_papers_to
parameter.
Submission Error
438 Error trying to set submissions to be stored in a standard
repository. The account is using its own private institutional node.
Please change the submit_papers_to parameter.
Submission Error
439 The institutional check is not available for this account. Please set
the institution_check parameter to 0
Submission Error
440 Please specify an email for the new instructor for this course.
Submission Error
441 New instructor specified doesn’t exist, please create the user first.
Submission Error
442 New Instructor is not joined to this account, please join them to
the account first.
Submission Error
443 Anonymous Marking is enabled for this assignment. Cannot
download file until after the assignment post date.
Submission Error
444 Usage of this account is not currently high enough to generate
meaningful statistics. If you would like more information or would like
to see these statistics any way, please contact your Turnitin sales
representative.
Submission Error
445 User login failed.
Submission Error
446 Session ID missing from URL
Submission Error
21
Error Description
Error Message
Displayed in the
Dropbox UI
Paper Submission Errors 1000-1099
1000 The due date for this assignment has passed. Please see your
instructor to request a late submission.
Submission Error
1001 You may not submit a paper to this assignment until the
assignment start date
Submission Error
1002 You may not submit a paper to this assignment because the
Plagiarism Prevention product is unavailable
Submission Error
1003 You have reached the maximum limit of 10 papers for the InSite
demo account
Submission Failed
1004 Paper author’s first name missing or incorrect length in URL
Submission Error
1005 Paper author’s last name missing or incorrect length in URL
Submission Error
1006 Paper title missing
Submission Error
1007 The file you have uploaded is too big
Submission Failed
1008 No file uploaded! Please make sure that you have attached the
file that you wish to submit before sending the request
Submission Failed
1009 Invalid file type! Valid file types are MS Word, Acrobat PDF,
Postscript, Text,HTML, WordPerfect (WPD) and Rich Text Format.
Please make sure the format of your file is one of the valid file types.
Submission Failed
1010 You must submit more than 100 characters of non-whitespace
Submission Failed
1011 The paper you are trying to submit is incorrectly formatted. There
seems to be spaces between each letter in your paper. Please try
submitting again or contact our help desk if the problem persists.
Submission Failed
1012 Paper length exceeds limits
Submission Failed
1013 You must submit more than 20 words of text
Submission Failed
1014 You must select an enrolled student as the author of this paper
1015 You have already submitted a paper to this assignment. Please
contact your instructor to request a resubmission
1016 This student has already submitted a paper to this assignment.
Please delete the original paper before submitting a new one.
1017 Paper author’s first name missing or incorrect length in URL
1018 Paper author’s last name missing or incorrect length in URL
1019 Paper title exceeds maximum of 200 characters
Submission Failed
22
Error Description
Error Message
Displayed in the
Dropbox UI
1020 This document cannot be accepted because it contains characters
from a character set we do not support.
Submission Failed
1021 You have already submitted a paper to this assignment. Please
contact your instructor to request a resubmission.
1022 This student has already submitted a portfolio item to this
assignment. Please delete the original portfolio item before submitting
a new one.
1023 We’re sorry, but we could not read the PDF you submitted. Please
make sure that the file is not password protected and contains
selectable text rather than scanned images.
Submission Failed
1024 The paper you are trying to submit does not meet our criteria for
a legitimate paper. Please try submitting again or contact our help desk
if the problem persists.
Submission Failed
Assignment Creation Errors 2025-2324
2025 The class name must be between 5-200 characters
Submission Error
2026 The class enrollment password must be between 4-12 characters
Submission Error
2027 There was an error processing your request
Submission Error
2028 The class end date must be within 6 months of the start date
Submission Error
2029 The end date for this class must occur on or after today
Submission Error
2030 The end date for this class must occur on or after the start date
Submission Error
2031 The end date for this class must occur at least 3 months after the
start date
Submission Error
2032 There was an error updating the class end date
Submission Error
2035 There was an error processing your request
Submission Error
2036 There was an error processing your request
Submission Error
2100 User first name missing from URL
Submission Error
2101 User last name missing from URL
Submission Error
2102 Email is missing. Please make sure that your email address has
been set
Submission Error
2110 We only allow email addresses with 5-75 characters
Submission Error
2111 The email address cannot contain white space
Submission Error
2112 Please make sure you are entering a valid email address. The
email address you enter can only contain letters, numbers, and the
Submission Error
23
Error Description
Error Message
Displayed in the
Dropbox UI
symbols _ (underscore),- (dash), . (period), ‘ (apostrophe), and +
(plus).”
2200 The section enrollment password must be between 4-12
characters
Submission Error
2201 There was an error processing your request
Submission Error
2300 You have entered an invalid date!
Submission Error
2301 You must select a rubric set to user with re-mediation
Submission Error
2302 The assignment title must be between 2-100 characters
Submission Error
2303 The assignment must have a point value between 0 and 1000
Submission Error
2304 The assignment instructions must be less than 1000 characters
Submission Error
2305 The start date for this assignment must occur on or after today
Submission Error
2306 The due date for this assignment must occur on or after the start
date
Submission Error
2307 The due date for this assignment must occur within 6 months of
the start date
Submission Error
2308 When creating your assignment, the post date must occur on or
before the class end date. The class end date in Turnitin is by default
set to 6 months from the day the class was created. The class end date
can be changed in the class update area in Turnitin
Submission Error
2309 When creating your assignment, please make sure that the post
date is on or after the due date of the assignment
Submission Error
2310 You must specify a point value for this assignment because this
class is using distributed grading
Submission Error
2314 When modifying your assignment, please make sure that the post
date is on or after the due date of the assignment
Submission Error
2315 There was an error processing your request
Submission Error
2316 There was an error processing your request
Submission Error
2317 There was an error processing your request
Submission Error
2318 You cannot change the search targets because papers have
already been submitted to this assignment. You must create a new
assignment if you would like to change the search targets
Submission Error
2319 There was an error processing your request
Submission Error
2320 There was an error processing your request
Submission Error
24
Error Description
Error Message
Displayed in the
Dropbox UI
2321 When excluding small matches by word, you must enter a
positive number
Submission Error
2324 When excluding small matches by percentage, you must enter a
number between 1 and 100
Submission Error
25