Indigena Solutions is a First Nations owned and Accenture managed delivery center in Delta, BC that
provides world class technology and business process services leveraging the best industry experience
and innovative solutions. As an employee of Indigena Solutions working from our office in Delta, BC, you
will be involved on projects with large, well-known organizations within Canada. You will acquire new
skills and diversify your experience within multiple industries. You’ll work alongside skilled Indigena staff
and experienced Indigena and Accenture Management who will provide mentorship around proven
service delivery methodologies. In addition, we offer many opportunities for career growth and development
as well as a good compensation package. Our strategy is to build careers for our people, establish long term
relationships with our clients, and achieve service delivery and operational excellence in every aspect of our
business. Our people are our most valuable resource in helping us achieve our goals and objectives. We are
committed to building a skilled workforce.
We are currently looking for Customer Support Agents (CSA’s) to join our team. The Customer Support Agent is
responsible for providing service to customers by determining requirements, answering inquiries,
resolving problems, fulfilling requests and by maintaining digital and paper-based information.
As part of our Business Process Services team, the CSA must be able to insert, update and
maintain accurate data utilizing provided software applications, including but not limited to
service desk ticketing systems.
SPECIFIC ACCOUNTABILITIES
CSA job responsibilities include a range of tasks that may vary from time to time, including all of
the following in greater or lesser degree:
 Answering incoming calls, photocopying, sending and receiving mail and packages,
maintaining basic office equipment and office supplies, processing and managing customer
requests and acting as a back-up and vacation relief for other administrative support staff.
 Compiling, verifying accuracy and sorting information according to priorities to prepare
source data for computer entry
 Performing information management duties, including recording meeting minutes,
producing reports, performing data entry, performing data maintenance, performing mail
merges and uploading documents.
 Resolving problems by clarifying issues; researching and exploring answers and alternative
solutions; implementing solutions; escalating unresolved problems within job scope.
 Updating job knowledge by participating in educational and training opportunities.
 Seeking opportunities to add value to assigned tasks.
 Processing travel, workspace and meeting room requests and supporting associated services
(catering, room set-up, supplies etc.).
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES


Data Entry Skills, typing speed (40wpm) with accuracy and attention to detail
Customer Focus, Customer Service, Listening, Phone Skills, Building Relationships, People
Skills, Interpersonal Savvy, Problem Solving, Multi-tasking











Minimum Grade 12 with certification in office administration and one year related office
administration experience or an acceptable combination of education and experience.
Experience using Microsoft Office including MS Word documents and PowerPoint
presentations.
Ability to learn and adhere to task work instructions as well as process and procedure
Understanding of customer service quality standards and measurement
Strong attention to detail, written and verbal communication, e.g. composing general
correspondence and typing business correspondence.
Ability to maintain confidentiality and protect sensitive data at all times
Results oriented, with the ability to work collaboratively in a project-team environment
Ability to work in a fast-paced and time-sensitive environment
Ability to anticipate, recognize and resolve issues related to own service scope
Experience working in a customer service or reception capacity supporting either internal or
external customers.
Experience using standard office equipment and business communications systems (e.g.
Photocopier, fax machine, telephone, voice mail etc.).
How to Apply
If you have what it takes to become a part of the diverse and rapidly growing team of technology
professionals, we are looking forward to hearing from you!! Please forward your resume to
careers@indigenasolutions.com identifying the position you are applying for in the subject line of your
email. Important!!! Please include the following information in the body of your email/electronic response.



Reasonable salary range
Whether or not you are legally entitled to work in Canada
Please indicate if you can work early morning shifts
As a First Nations Delivery Centre, Indigena Solutions will strongly consider candidates of Aboriginal descent,
please self-identify.
We would like to thank all the candidates for spending time to apply for this position, but only those
selected for an interview will be contacted.