CASE STUDY
+1501 employees
Manufacturing
FMC
Samsung Electronics Case Study
Communicate Effectively
Samsung Electronics FMC, the World's Largest Case Study
About Samsung Electronics
Samsung Electronics, a flagship
company of the Samsung
group, is a major Korea-based
manufacturer of mobile phones,
telecommunication systems,
semiconductors, TVs, and home
appliances. With its innovative
technology, unique design, usability,
and added-value, S amsung
Electronics has contributed to
today's digital revolution, and
continues to release new products
that not only meet current customer
needs but also forecast future
demand, leading the global digital
market. It has also been actively
participating in corporate social
responsibility activities through
sports event sponsorship, and
culture and research grants with a
view to getting closer to customers.
Summary
Samsung Electronics has integrated all its domestic sites into a single
wireless network to establish the world's largest mobile office, allowing its
entire staff (about 80,000 employees) to use FMC-enabled PBX services.
In addition to providing convenient smart-device services onsite, the FMC
solution interoperates with the IP-PBX to offer economic viability by reducing
costs in telecommunications by more than 30% on average.
In particular, the FMC Client (mobile softphone) is an ideal match for products
in the Galaxy series, which are equipped with a B2B-optimized voice engine
to provide the highest quality of service. The Wireless Intrusion Prevention
System (WIPS), Mobile Device Management (MDM), integrated mobile
authentication, and SSL VPN are also
included to enhance security
in internal wireless
data communications.
Background
Acronyms
•WIPS : Wireless Intrusion Prevention System
•MDM : Master Data Management
•SSL : Secure Socket Layer
•VPN : Virtual Private Network
Onsite telecommunication systems have continued to progress with the
landline, but lagged over the years due to space constraints and technical
barriers. With the advance of mobile communications and the emergence of
smart phones and tablet PCs, companies are faced with a need to secure
mobility for voice, as well as work data, communication.
To resolve these challenges, Samsung Electronics has decided to introduce
FMC after conducting a careful cost-benefit analysis on WLAN infrastructure
and wireless security solutions. It expects to experience enhanced work
efficiency yet reduced expenses.
Starting with FMC, it plans to complete the mobile office environment
promptly, as business processes gradually become mobile.
Samsung Electronics
Beyond Communication, Samsung Smart Enterpeise
Samsung Electronics FMC, the World's Largest Case Study
A Way to Work Smart and Communicate Effectively
How FMC is Built
Components
IP-PBX
·SCM
Phone
·FMC Client
(Galaxy S, Galaxy S2, Galaxy Tab)
부가장비
·WLAN Infra (AP, APC)
What is FMC?
Fixed Mobile Convergence (FMC)
is a technological convergence of
wired and wireless services, which
allows seamless communications
using smart devices in Wi-Fi
(WLAN) environments.
FMC remarkably reduces
communication costs, as a
smart device can be used as an
interphone by connecting to the
wireless network onsite, or it can be
used as an extension phone on the
public network by interoperating with
the PBX. It can also be expanded
to serve households through the
Internet Telephony Service Provider
(ITSP) if the environment allows.
Starting with a WLAN infrastructure (AP: Access Point and APC: Access Point
Controller), Samsung Electronics has established an expanded implementation
plan to cover an IP-PBX voice infrastructure, optimized mobile security solutions,
FMC services, groupware and internal information processing. The WLAN
infrastructure is optimized for voice services as the onsite voice-oriented mobile
environment is ideal for any type of service. An analysis using specialized
equipment was performed to assess the business environment, and determine
the location and number of access points (within a 20 m radius at over -67 dBM).
The smart devices (the Galaxy series) are also equipped with an engine
designed to improve the quality of incoming and outgoing calls.
The FMC Client creates environment where the smart device can be used as
an extension phone by linking to the IP-PBX or as a home phone by linking to
the ITSP. It is also enhance usability by providing an integrated dialer to choose
between either 3G or VoIP.
The required component IP-PBX is built to cut costs by more than 30% with
smart routing (which allows a call made on the public network to be routed to
the internal phone line when the smart device is traced onsite) and to provide
various special features, such as WLAN-WCDMA roaming and simultaneous call
reception on wired/wireless terminals.
For internal wireless data communications, solutions such as WIPS, MDM,
integrated mobile authentication, and SSL VPN have been implemented to provide
security and reliability. The Wireless Intrusion Prevention System (WIPS) checks
signals coming from the location in which an AP is installed and compares it with
the MAC address to detect and block unauthenticated APs. The Mobile Device
Management (MDM) controls the smart device's Wi-Fi, Bluetooth, and camera
features, while locking the password when the device is stolen or lost to deny
access to the internal system.
Benefit
FMC Client
·Softphone applied to Galaxy
→Galaxy S/K/U/Tab
·Integrated dialer
(WCDMA+WLAN)
·Smart device transfer
→Call transfer based on the reg.
status,Forced call transfer etc.
Samsung Electronics has integrated eight networks from across the country
to provide subscribers with the same services regardless of the site they
belong to. FMC has helped reduce personal costs in telecommunication,
and the business has also successfully cut overall costs through smart
routing. These results can translate into work efficiency, and the company
is expected to have a full return on investment in one to two years. (The
projection is based on information from the internal ROI analysis tool.)
With FMC services implemented, the staff can use their smart devices
anywhere anytime to continue with their work. The company can also secure
an infrastructure that supports limitless mobile
content for work purposes without having to
worry about information leaks thanks to
enhanced security solutions.
www.samsungNetwork.com