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General Information
Quick Delivery
Warranty
National’s Quick Delivery products are available to deliver in
10 business days or less to the specified ship to address. Upon
receipt of a credit approved order, the order may not be changed
or cancelled. Include only Quick Delivery models on your order.
Create a separate order for any products that are not included in
the Quick Delivery Program. Remember that 10 business days does
not include weekends or holidays. The day your order is placed with National counts
as day zero.
National warrants that each piece of furniture will be free from defects in
workmanship given normal use and care for as long as you, the original customer,
owns and uses the product.
Every effort will be made to fulfill orders regardless of quantity, however, for
quantities over 10 offices, 20 chairs or 10 tables, please contact Customer Service
prior to placing your order to confirm our ability to meet your needs. Occasionally,
demand exceeds capacity. Then, orders are subject to availability.
Normal use is defined as the equivalent of a single shift, 40 hour work week. In the
event that a product is used more than normal use, the applicable warranty period
will be reduced to 12 years and items that fall under different warranty limitations,
as listed below, will be reduced to one-third (ex: Wood chair frames will be 4 years
instead of 12 years). National, at its option, will repair or replace with comparable
product any product, part or component shipped after September 1, 2000, if the
claim is eligible under the conditions of this warranty.
Limitations
Twelve Years: Wood Chair Frames
Ten Years: Seating Controls, Wood Veneers and Laminates
Ordering Information
Ordering Procedures
National Office Furniture products are only available throughout Authorized Dealers.
A National Authorized Dealer will help you with everything, from space planning,
design, product selection, order placement, delivery and installation.
To locate a National Authorized Dealer in your neighborhood, visit
www.NationalOfficeFurniture.com or contact Customer Service at 800.482.1717.
Terms and Pricing
• Prices in this catalog are list price for shipment in the continental U.S.
• Price subject to change without prior notice
• Merchandise will be billed at prices prevailing at time of placing order
• Distribution of this price list does not itself constitute an offer to sell
• Orders can be received only from Authorized National Dealers
Product Information
Five Years: High wear parts such as: Electrical Components, Polymer Based
Components, Pneumatic Cylinders, Swivel Arm Pads, Casters, Chair Glides, Textiles,
Foam, Covering Materials and Decorative Trim
Exclusions
This warranty does not apply to: Damage caused by a carrier; Normal wear and
tear during the period of ownership; Appearance, durability, quality, behavior,
colorfastness or any other attribute of COM (Customer’s Own Materials) or any other
non-standard National material (including Maharam and Momentum) specified by
the customer after application to a National product; Color, grain or texture of
wood, laminate and other covering materials; Non-compliance with installation
and maintenance instructions; Damages or failures resulting from modifications,
alterations, misuse, abuse, negligence or improper care and maintenance of our
products.
As the manufacturer of your furniture, we stand behind our craftsmanship
and pledge to do everything we can to resolve any problems you may have
within the terms of this warranty as quickly as possible.
There are no other warranties except as expressly set forth here, either
expressed or implied including any warranty of merchantability or fitness
for any particular purpose. We exclude and will not pay consequential
or incidental damages under this warranty.
Fire Retardant Products
All National chairs meet California Technical Bulletin #117. For California Technical
Bulletin #133 requirements, please contact National Customer Service for lead times
and applicable fabrics.
California Technical Bulletin #133 - Flammability test procedure for seating
furniture for use in public occupancies - provides guidelines for a full-scale,
composite burn test. To obtain TB133 certification, a specific model/upholstery
combination must be subjected to and pass TB133 testing.
National provides TB133 testing services for COM (Customer’s Own Material),
COL (Customer’s Own Leather), and Alliance partner upholstery orders. We require
that COM, COL, and Alliance partner upholstery first be evaluated for application
approval, then for TB133 approval.
Product Design
National reserves the right to make changes in design, specifications, and
construction and to discontinue products without prior notice. Dimensions
referenced within this catalog, with the exception of EZ Arrangments, are nominal.
BIFMA and ANSI Testing
National products are designed and manufactured to meet or exceed BIFMA and
American National Standards Institute (ANSI) standards. National is a member
of the Business and Institutional Furniture Manufacturer’s Association (BIFMA).
This testing does not serve as a warranty or guarantee. Generally, products within
this catalog meet or exceed the applicable BIFMA and ANSI standards.
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Contact Information
To order literature, surface material samples, check order status, and check
lead times, please contact an Authorized National Dealer, call our Customer Service
Team, or visit us online.
Mailing Address:
National Office Furniture
1205 Kimball Boulevard, Jasper, Indiana 47549
Telephone:
800.482.1717
Fax:
812.482.8800
E-mail Customer Service:
NationalService@NationalOfficeFurniture.com
www.NationalOfficeFurniture.com
For Quick Delivery lead-time when shipping to Canada, please contact
Customer Service at 800.482.1717.