Learning in
Wiltshire
Courses and qualifications
Start your learning at any time
Autumn 2015 - Spring 2016
Tel: 01225 713183
Email: learning@wiltshire.gov.uk
Web: www.learninginwiltshire.org.uk
www.facebook.com/LearningInWiltshire
Contents
2
Courses and qualifications
Page
Business and administration
pg 11
Community learning (including family courses)
pg 12
Computing and IT
pg 13
Customer service
pg 15
First aid at work
pg 16
Food safety / healthy eating
pg 17
Health and social care
pg 18
Leadership and management
pg 20
Lifeguarding (pool)
pg 16
Personal and business effectiveness
pg 21
Project management
pg 23
Supporting teaching and learning in schools
pg 24
Working with children and young people (CYPW)
pg 26
Everything else that’s important
Page
Why choose Learning in Wiltshire?
pg 4
Things you need to know
pg 5
Fees and funding
pg 6
Types of learning
pg 7
Apprenticeships
pg 8
Traineeships
pg 9
Resettlement courses for MoD personnel
pg 10
Learning in Wiltshire is Wiltshire Council’s professional
learning and development service. Courses and workshops
are open to everyone wherever they live or work.
What’s on offer?
•
•
•
•
Short, practical business effectiveness workshops for immediate benefits in the workplace
Training to support apprenticeships
Work-based learning leading to national qualifications
Flexible elearning and accredited classroom courses to develop a wide range of skills
Apprenticeships
Apprenticeships are good for everyone. If you’re an employer or a potential apprentice, find out about
the apprenticeship programmes we support on page 8.
Traineeships
If you’re a young person who is not quite ready for an apprenticeship or a job, then a traineeship could
be just what you need to help prepare you for the world of work. Information for employers and young
people is on page 9.
Resettlement training for military personnel and spouses
Are you a serving member of the armed forces planning to return to civilian life? Learning in Wiltshire is
an ELCAS-approved provider so you can use your Enhanced Learning Credits to access our wide range
of courses and qualifications to support your resettlement. Find out more on page 10.
Computing and IT
Improving your computer skills and gaining IT qualifications has never been easier. Find out more on
page 13.
Enrolling is easy
You’ll need to complete an enrolment form and send it back to us - we can help you do this. Call or email us to get
a form sent out or you can download a copy from www.learninginwiltshire.org.uk
Information, advice and guidance
Before you enrol, we’ll provide information, advice and guidance as part of our commitment to help you explore
options and get the best out of your learning.
3
Why choose Learning in Wiltshire?
Our goal
At Learning in Wiltshire we’re all about lifelong learning and we cater for the needs of everyone whether you’re
employed, unemployed, volunteering or retired. Our goal is to help raise your knowledge and skills so that you’re
in a great place when it comes to:
•
•
•
•
Getting that first job
Competing for better jobs
Being confident in your abilities
Improving your wellbeing and developing resilience
We are approved by the following examination bodies to deliver a range of qualifications:
•
•
•
•
•
City & Guilds
British Computer Society (BCS)
Institute of Leadership and Management (ILM)
Chartered Institute of Environmental Health
Royal Society for Public Health
Get involved
As one of our learners, you’ll never sit there and be talked at – that’s not the way we do learning. We’ll encourage
you to be involved, there will be healthy discussions, thought-provoking experiences and plenty of opportunities to
express your ideas and ask questions.
Quality
“
“
Tell me and I forget, teach me and I may remember,
involve me and I learn - Benjamin Franklin
We hold the coveted Matrix Standard - this is the unique quality framework for the delivery of information, advice
and guidance (IAG) to support individuals in their choice of career, learning and work. The IAG that we give will be
impartial and in your best interests. The matrix assessor had this to say:
“
A major area of strength for Learning in Wiltshire is the passion and
enthusiasm of the staff who, without exception, are excited about what
they are doing and take genuine delight in seeing learners progress.
“
Location, location, location!
We’re making it as easy as possible for you to learn close to where you live or work so our classroom-based courses
run throughout the year at many locations from Chippenham and Corsham in the north, across to Melksham and
Trowbridge in the west and down to Devizes and Salisbury in the south.
Delivered by experts
Your tutor will be qualified and experienced, with real-life and practical knowledge of their subject. If you’re
enrolling onto a longer qualification programme, you’ll be assigned to a personal tutor who’ll guide you and
provide advice and support for the duration of your learning.
4
Things you need to know
Confidentiality
All information given to any member of the Learning in Wiltshire team will be treated as confidential and used
only for the purpose(s) for which it was gathered. We will not use your information otherwise without your express
consent in writing.
Safeguarding
We have a clear commitment to safeguarding and promoting the welfare of children, young people and vulnerable
adults. We work alongside other services and agencies in Wiltshire to prevent abuse or neglect and undertake to
investigate any concerns if we think a child, young person or vulnerable adult may be at risk of harm.
Equal opportunities
We deliver services within the terms of promoting quality and valuing diversity and operate in line with Wiltshire
Council’s equality and diversity policy and guidance - details are available on the council website at
www.wiltshire.gov.uk
Course details
In this booklet we’re giving you a snapshot of the main topics you can expect to cover on your course. More
detailed course descriptions are available at www.learninginwiltshire.org.uk or you can obtain a course
information sheet from us on request.
Course closure
Some courses do need to have a minimum number of learners to run effectively; on occasion, this means that if
we don’t receive the required number of enrolments we reserve the right to close the course and reschedule; if this
happens you can choose to have a full refund or to transfer onto the rescheduled course date.
5
Fees and funding
The cost of courses varies depending on the subject, level and size of the qualification. The all-important
information is given alongside each course title, so browse to the course that interests you and you’ll find the cost
there. Prices are correct at time of publication.
We know that for some people, being able to take up adult learning opportunities is only possible if they receive
help towards the cost of tuition, exam fees, travel and childcare.
Family learning courses
All of our Family Learning courses are FREE and childcare can often be provided to enable parents with preschoolers to take part. See more on Family Learning on page 12.
Paying by instalments?
If you do need to pay the course fee, you can spread the cost by paying in instalments if the course duration is
more than 4 weeks and the fee is greater than £50; you’ll need to make an initial payment when you enrol to
secure your place.*
Learners aged 24 and over
24+
If you’re aged 24 or over and would like to enrol on a qualification at level 3 or 4, but need help with course fees,
you can apply for a 24+ advanced learning loan. Getting a loan doesn’t depend on your household income and
there’s no credit check. What’s more, you won’t have to pay anything back until you’re earning over £21,000 a
year. Courses which are eligible for a 24+ learning loan are indicated by the 24+ symbol.
It’s easy to apply – go to www.gov.uk/advanced-learning-loans but before you apply you’ll need a Learning
and Funding Information Letter from us, so please get in touch. This government website gives you access to some
useful information about 24+ advanced learning loans including:
• Step-by-step eligibility guide to find out if you might qualify
• Repayment calculator to help you find out how much you would pay back monthly based on your annual
salary
Professional and career development loans (PCDL)
A PCDL could help you pay for learning that enhances your job skills or career prospects (the course doesn’t have
to lead to a qualification). It’s a commercial bank loan, so you will have to pay it back once you have left your
course, but you won’t pay interest for the period when you’re learning. Visit the National Careers Service website
to find out whether you qualify for a PCDL.
nationalcareersservice.direct.gov.uk/advice/courses/funding/pages/loans.aspx
Cancellation and refunds
In certain specific circumstances as identified in our fees policy you may be entitled to a full or partial refund of any
course fees paid.*
*Full terms and conditions are laid out in our fees policy which is available on our website or on request.
6
Types of learning
Terminology
You’ll come across words like ‘courses’, ‘workshops’ and ‘programmes’, but don’t get bogged down in the
terminology - just think of them all as opportunities to learn. A programme will usually take a bit longer to
complete.
Accredited learning
Accredited courses are those that lead either to a single unit certificate or recognised national qualification.
There will usually be a form of assessment (nothing too onerous).
Non-accredited courses do not involve any tests, exams or assessment and will not lead to a qualification.
Work-based learning
Our work-based programmes are an opportunity for those in work or volunteering in a relevant role to gain
further knowledge and develop their skills in a practical way whilst gaining a role-appropriate qualification.
Most of your learning takes place at work where you’ll apply what you’ve learned to your job; in this way it’s
very straightforward to gather evidence of your competency that you’ll need to gain the qualification.
Classroom learning
Our accredited and non-accredited courses all take place in a relaxed and friendly classroom environment.
You’ll be part of a small group of learners who have chosen the course either to improve their career
prospects or because of a personal or professional interest in the subject. Whatever the reason, you’ll get to
meet new people and learn from the experts.
Elearning
Elearning gives you the flexibility to learn at your own pace, when and where it’s convenient. If you want to
gain a qualification in Computing and IT, for example, you’ll self study using our elearning programme – very
straightforward and an efficient way to learn. If your course includes an element of elearning we’ll let you
know in advance.
Bespoke learning options for employers
We offer blended learning solutions so that your business and its people can benefit from a range of learning
styles at a competitive cost. When you contact us to discuss your specific learning needs we’ll work with you
to devise a development plan that’s right for you. For larger groups from one organisation, there can be a
degree of flexibility in the price and of course, if you have suitable training facilities, we’re happy to come to
you which will deliver further savings in time and cost.
7
Apprenticeships
Apprenticeships combine practical training in a job with study. They’re about
giving keen, talented people of all ages the chance to realise their potential
within a business that really values them. Modern apprenticeships are suitable for anyone aged 16 and over, not in
full time education, but they’re not only for school leavers and young people; they’re also great for adults looking
to start a new career or moving into a new role within the organisation.
An apprenticeship can take between 1 and 4 years to complete.
We’ll indicate alongside a qualification title if it can be completed as part of an apprenticeship.
Good for employers
Good for the apprentice
Offering an apprenticeship is an opportunity to:
The benefits are plentiful, including the
opportunity to:
• Gain additional resource to help your
business grow
• Bring in or develop new skills and keep
training costs down
• Talent spot and nurture your future rising stars
• Introduce new ways of working and generate
new ideas
• Connect more with customers, particularly
the younger generation
Recruiting an apprentice
Taking on an apprentice is a competitive process, so
you’ll get your pick of the best and we’ll help you to
recruit.
Financial highlights*
• Government funding enables us to deliver the
off-the-job training and assessment elements of
the apprenticeship free of charge.
• A £1500 grant is payable to employers who take
on an apprentice aged 16 – 24.
(*criteria apply)
Converting a job to an apprenticeship
If you’ve recently recruited and think it’s too late,
maybe not! If you’ve got someone who is keen to
develop and been in post for less than a year please
get in touch to explore the options for converting
the role to an apprenticeship.
•
•
•
•
•
Work alongside experienced staff
Gain job-specific skills
Earn a salary and get holiday pay
Study towards a related qualification
Enhance career prospects
Types of apprenticeship
Depending on your existing skills and qualifications
you can apply for one of three types of
apprenticeship:
• Intermediate (level 2) – equivalent to 5 GCSEs
• Advanced (level 3) – equivalent to 2 A levels
• Higher (level 4 and above or a foundation
degree)
How will I learn?
An apprenticeship is a work-based programme
so most of your time will be spent at work and
training on-the-job.
The off-the-job training will be delivered by a
training organisation like us and we use a blended
approach that includes elearning and e-portfolios
to make your learning fun, flexible and efficient.
Information and advice for future apprentices is
available at www.gov.uk/apprenticeships-guide
Information and advice for employers is available at
www.gov.uk/take-on-an-apprentice
Contact us on 01225 713183 if you’re considering an apprenticeship in these occupational areas:
•
•
•
•
•
8
Business administration
• Computing and IT
Customer service • Care leadership and management - adult social care
Health and social care (adult)
• Management
Team leadership
• Supporting teaching and learning in schools
Working with children (early years and social care)
Traineeships
A traineeship is a training programme with work experience to help young people
become ‘work ready’ by giving them the skills and experience that employers want.
At its core are support with English and maths and a high quality work placement to improve their chances of
successfully gaining an apprenticeship or other job in the future. Typically a traineeship lasts 3 – 6 months.
A work placement does not affect entitlement to Jobseekers Allowance or Universal Credit.
Good for employers
Good for the trainee
By offering a traineeship you could transform a young
person’s life.
If you’ve been unsuccessful when applying for an
apprenticeship or other job due to a lack of skills
and experience then you could be a good candidate
for a traineeship.
You’ll need to be:
• M
otivated to work.
• Unemployed, or work less than 16 hours per
week.
• Aged 16 - 24 and not have any A levels or
more than 5 GCSEs .
With a traineeship you’ll get:
• W
ork preparation training to help you
compete for an apprenticeship or other job.
• Maths and English support to boost your
chances of getting a job.
• Help to build your CV and to prepare for
interviews.
• Work experience to develop new skills.
• Confidence to take the first step to securing
a job.
• A job interview with the company if a role
becomes available or at least a reference and
an exit interview.
“
It was really good having a trainee. It
grounded me and challenged me to think
about how I was going about my business.
Some of the simplest of tasks became part of
the learning process, and reflected back to me
how important it is for young people to have
the opportunity to ‘step inside’ the workplace
without the pressure of getting it wrong.
“
Wiltshire Council manager
“
I would like to thank you for having me, as
it has been a great pleasure and I have gained
many new skills which I can apply in any job
situation.
“
• A
ll training costs are met by government
funding and there is no salary to pay.
• All that’s required from you is a high quality
work placement and some time to mentor and
support your trainee through the programme.
• Traineeships are flexible and present an
opportunity to build a pool of quality future
recruits.
• You can design a traineeship programme that
suits the needs of your business; this could
include a relevant, vocational qualification.
• Working in partnership with us, you’ll get our
full support:
• We’ll help you to find a suitable trainee (no
advertising costs)
• We’ll provide employability skills training which
can cover interpersonal, literacy and numeracy
skills.
Traineeships at Wiltshire Council
Wiltshire Council is currently offering work placements where you may get to work in one or more service areas
like marketing, finance, youth, customer service, business administration, highways, facilities management etc.
Find out more
If you’re a young person interested in a traineeship or an employer wanting to know more about offering a work
placement, contact Kirstie Barter on 01225 713183.
9
Resettlement courses for MoD personnel
If you’re thinking of leaving the armed forces, you’ll want to plan well in advance for the next stage of your life and
career, whether that’s in a field you’re familiar with or an opportunity to start afresh with something new.
For husbands, wives and partners too, we know that this period of change can be difficult, but “with every
challenge comes an opportunity”.
A quick browse through this brochure might highlight the course or qualification that’s just right for you and your
family.
Enhanced Learning Credits (ELC) and Standard Learning Credits (SLC)
You can use your ELC to start training 2 years before your leaving date and for up to 10 years after leaving. As an
ELCAS-approved provider you’ll find our wide range of approved qualifications by searching Learning in Wiltshire in
the provider search area on www.enhancedlearningcredits.com (Provider ID no. 7574)
Both the ELC and SLC can be used for in-service training and in resettlement.
• ELC are worth up to £6,000 over 3 years
• SLC are worth £175 per year for training
Training bundles
If you know what you’d like to do next after leaving the Armed Forces, talk to us about how we might help you
achieve this with relevant, role-appropriate training.
If you’re still undecided, you might like to consider these training bundles that have been designed to enable
specific career aspirations and which meet the criteria for ELC funding.
Content/Qualification
Bundle 1 Childminding, Paediatric First Aid, Early Years Educator, Food Safety
Bundle 2 Management modules, Business and Administration, Project Management
Level
3
4/5
To discuss your development options either in service or in resettlement, please contact
Jo Stoddart on 01225 713183.
10
Save on fees using
your ELC or SLC
Business and administration
One of the great things about business and administration is that you can work almost anywhere because the
knowledge and skills are very transferrable. 97% of employers say that effective administration is essential to their
business, so good administrators are valued and do a crucial job.
Qualification
Diploma in business and administration
Diploma in business and administration
Level
2
3
Start
Duration
Format
Flexible 12 - 15 mths
Flexible 15 - 18 mths
Work-based / apprenticeship
Work-based / apprenticeship
Business and administration: Level 2 Diploma Price: £1,700
Suitable for anyone who wants to evidence and build on their knowledge and skills in an administrative or support
role. Units of study can cover: Working and communicating effectively • Organising meetings and travel
• Management of diary systems • Use of office systems and equipment • Principles of document production
• Information management • Organisational structures and environment • Managing personal performance and
development • Developing working relationships with colleagues.
Business and administration: Level 3 Diploma 24+
Price: £2,050
Suitable for experienced administrators who regularly work independently and with a high degree of personal
responsibility; ideal for those looking to develop supervisory skills. Your studies will cover: Communicating
effectively • Principles of negotiation • Development and delivery of presentations • Creation of bespoke business
documents • Information systems • Principles for managing an office facility and supervising a team • Health and
safety in a business environment • Leading and managing meetings • Organising events • Principles of business
markets, innovation and growth • Sales and marketing • Financial management and budgeting.
Classroom qualifications
The level 2 and 3 diplomas are for those already working in an administrative environment. If you’re hoping to
start a career in an administrative role, get in touch for details of short, classroom-based qualifications.
11
Community learning
Our community learning programme supports the community through a range of targeted provision, working
with housing associations, local partners, charities and neighbourhood groups to meet identified priorities and
learning needs.
As part of this community provision we deliver a programme of family courses
and events which are widely accessible via schools and children’s centres across
Wiltshire to support parents and their children.
Most people are surprised to find out that children can spend as little as 15% of
their waking hours in school over the course of a year, so knowing how you can
help your child develop a love for learning whilst having fun together can make a
real difference to how well they do at school.
Who are the courses for?
Family learning courses are designed to raise parents’ confidence to support their child’s learning and development
through both adult-only, and parent and child programmes.
The courses are fun, informal and free and designed to support families where parents or carers have not yet
achieved a full Level 2 qualification (5 GCSEs, grades A-C) or where there is a clearly identified need.
Adults will have the opportunity to take nationally accredited courses in English and/ or maths, brush up their IT
skills and receive advice and support on finding employment.
Where do they take place?
Courses are delivered locally, in the heart of the community to make it as easy as possible for people to take part.
Crèche care for pre-schoolers can be arranged, which means that little ones can be looked after in a safe and
secure environment, while mum, dad or carer is developing new skills and meeting new people in the room next
door. You’ll be with a small group in a supportive learning environment to help build confidence.
What can I learn?
Adults can join a range of courses including
•
•
•
•
•
•
•
•
Keeping up with the kids in maths and English
Healthy eating
Family budgeting
Family English for speakers of other languages
Early language development
Parenting
Maths and English qualifications
Food safety qualifications
For more examples of our community learning provision
please contact Kirstie Barter on 01225 713183.
12
Computing and IT There’s something for everyone, whether you are new to computing • an occasional/social user • want to develop
skills to improve job prospects, work smarter or become a super user • gain a qualification.
Where do the computer courses run?
Classroom courses will be held in one of our IT training suites at County Hall, Trowbridge or Churchfields in
Salisbury; these courses are scheduled to meet demand so the frequency at each location can vary. If you’re
working towards an IT qualification then you’ll study, in the main, via elearning so you’ll get to learn flexibly, for
example, in the comfort of your own home or place of work.
Group training needs
If you’re an employer with staff training needs, talk to us about bespoke delivery sessions to develop your team’s
IT skills. Our fully equipped IT training rooms can each comfortably accommodate a group of 8 learners or if you
have on-site facilities, we’re happy to come to you.
Will there be tests or exams?
The classroom courses listed are non-accredited so you can develop your skills without the pressure of tests or
assessments. If you’ve chosen to work towards an ITQ qualification then there will be an element of assessment to
evidence your skills and gain the qualification.
Gaining a qualification
ITQ qualifications at Level 1 and 2 are accredited by the British Computer Society so you’ll be studying towards a
universally recognised qualification that’s valued by employers nationwide. We’ll set you up and give you access to
our e-learning program for your chosen qualification so you’ll have the flexibility to self-study at your convenience.
When you’ve worked through the program and feel ready to take the tests, we’ll get you booked in at our IT suite
where you’ll complete the tests needed to gain the qualification. If you ever want additional support alongside
your elearning studies then you can book a personal session with an IT trainer, for a nominal additional fee.
Course title / Qualification
Level
Hours (approx.)
Duration
Format
Excel bite-size – various topics
Word bite-size – various topics
Award in IT user skills
Certificate in IT user skills
Certificate in IT user skills
n/a
n/a
1
1
2
2 hrs per topic
2 hrs per topic
60
90
120
–
–
Flexible
Flexible
Flexible
Classroom
Classroom
Elearning
Elearning
Elearning
13
Bite-size learning for Word and Excel
Price: £40
A smart learning option for busy people who don’t want or need to spend time covering the bits they already
know • Short, targeted and topic-specific, so an ideal solution for those who want to improve skills in particular
areas • Trainer-led with a good mix of demonstrations and practical exercises to consolidate your learning • An
Excel beginners’ bite-size gives new and inexperienced users a solid foundation knowledge of the basics
Choose one or more topics from the list below:
Excel
Word
• Beginners bite-size
• Document layout
• PivotTables / Charts
• Forms and track changes
• Conditional formatting
• Mail merge
• Advanced filters
• Tips, tricks, time-saving techniques
• Forms
• Styles, contents, cross-referencing
• Cell, worksheet and workbook protection
• Bullets, multi-level lists, paragraphs, tabs
• LOOKUP functions
• Logical formulas (IF, AND,TRUE)
IT user skills: Level 1 Award (ITQ)
Price: £250
Learn how to use the internet and email • Manage your data with confidence • Gain an understanding of
preventative software such as anti-virus, anti-spam, firewall and other measures • Identify ways to keep your
computer information safe and secure • Learn good practice principles for managing your files • Create folders
• Move, copy and delete files.
IT user skills: Level 1 Certificate (ITQ) * Price: £300
Develop a wide range of skills that will get you using Word and Excel confidently at an introductory level
• Create spreadsheets and word-processing documents • Send, receive and forward emails • Store email messages
efficiently • Understand internet terminology • Use search engines.
IT user skills: Level 2 Certificate (ITQ) * Price: £300
Develop your skills beyond Level 1 in Word and Excel • Learn the basics of using PowerPoint to create simple and
effective presentations / slideshows.
* There will be a final assessment based on one of the units studied as part of your ITQ qualification to test your
competence in choosing the correct application for a given task.
14
Customer service
Good customer service is at the heart of any successful business; as customers continue to expect consistently high
standards, anyone who is able to demonstrate proven skills in this area will be valuable and highly employable in
any industry.
Qualification
Diploma in customer service
Diploma in customer service
Level
Start
Duration
Format
2
3
Flexible
Flexible
12 - 15 mths
15 - 18 mths
Work-based/apprenticeship
Work-based/apprenticeship
Customer service: Level 2 DiplomaPrice: £1,700
This qualification will stand you in good stead for better job prospects and more opportunities for career
development; ideal for those with some existing experience working in a customer service environment.
Units of study will cover: Supporting improvements to customer service delivery • Types of customers • Customer
loyalty and the value of customers • Legal and ethical requirements • Understanding the management of customer
service information • Managing your own performance, time and workload • Identifying your development needs.
Customer service: Level 3 Diploma
24+
Price: £2,050
Level 3 provides opportunities for progression and is a solid foundation for building a career as a customer
relationship manager, co-coordinator or team leader. It will enable you to demonstrate an understanding of
customer service as a competitive tool and to be proactive in finding solutions.
Units of study will cover: Planning / executing delivery of customer service • Understanding the relationship
between customer service and a brand • Understanding legal implications on customer service delivery • Customer
Relationship Management (CRM) • Customer retention • Measuring customer satisfaction • Dealing with problems
• Analysing / responding to customers on a strategic level • Identifying and implementing improvement to
customer service.
15
First aid at work
Where an organisation’s risk assessment of first aid has identified a requirement for Emergency First Aid at Work
practitioners, these qualifications will satisfy the requirements of the Health and Safety Executive (HSE). Holders
of these qualifications will have the skills and knowledge to provide treatment to casualties in a prompt, safe and
effective manner.
Qualification
Award in emergency first aid at work
Award in first aid at work (re-qualification)
Emergency first aid at work: Level 2 Award
Level
Start
Duration
Format
2
3
Various
Various
1 day
2 days
Classroom
Classroom
Price: £50
The course consists of practical and theoretical activities; some pre-course activity could be required.
You’ll cover a range of subjects including: Responsibilities and reporting • Resuscitation • Burns • Assessment of the
situation • Anatomy • Choking • Dealing with an unresponsive casualty • Minor injuries • Epilepsy • Basic hygiene
in first aid • Bleeding control • Shock.
You’ll be assessed during the day by the instructor and there will be a multiple choice test at the end of the course.
On successful completion your qualification will be valid for three years.
First aid at work: Level 3 Award
Price: £100
This course is designed for those who currently hold a First Aid at Work qualification which is due to expire.
You’ll cover a range of subject including: Legalities, responsibilities and reporting • Resuscitation • Burns
• Assessment of the situation • Choking • Dealing with an unresponsive casualty • Bandaging • Epilepsy • Stroke
• Bleeding control • Shock (including Anaphylaxis) • Fractures and spinal injuries • Heart attacks • Head injuries
• Eye injuries • Poisoning • Chest injuries • Sprains and strains • Burns • Asthma • Diabetes.
Your instructor will conduct a series of practical assessments throughout the course and there will be written tests.
On successful completion your qualification will be valid for three years.
National Pool Lifeguard
RLSS National Pool Lifeguard Qualification (NPLQ)
Price: £240
The most awarded lifeguard qualification in the UK and a requirement for a number of jobs in the leisure industry
from Pool Lifeguard to Centre Manager. On successful completion of the course you will be fully qualified to work
as a pool lifeguard. The course is a mix of physical training and theoretical classroom work, followed by a practical
in-water and out-of-water assessment on pool rescue, first aid, CPR, defibrillator and lifesaving skills. Courses are
held at a number of leisure centres throughout the county either over several weekends or as a week long course.
16
Food safety and promoting healthy eating
Qualification
Level
Start
Duration
Format
2
2
Various
Various
1 day
1 day
Classroom
Classroom
Award in food safety (CIEH)
Award in healthier food and special diets (RSPH)
Food safety: Level 2 Award
Price: £80
For anyone working in a catering, manufacturing or retail setting where food is prepared, cooked and handled;
holders of this qualification demonstrate their commitment to meeting national best practice guidelines (National
Occupational Standards) relating to food safety.
Learn about food handling • Current legislation • Food safety hazards • Safe food storage • Temperature control
• Refrigeration and chilling • Cooking, hot holding and reheating
Price includes CIEH registration, tuition and Level 2 food safety handbook.
Healthier food and special diets: Level 2 Award
“
“
Really enjoyed the informative discussions and
range of tasks. Much more satisfying and helpful
than an online course.
Price: £80
For those involved in catering, food and health-related occupations including carers, community workers,
fitness trainers and other individuals who have a role in promoting healthy diets; suitable for anyone wanting to
understand key food-related health issues and how to plan a balanced diet.
Learn the basic principles of nutrition that underpin the production of healthy meals and preparation of special
diets • Understand the key role of nutrition in health • Know how to plan healthy and nutritious meals • Cater for
people who need special diets for cultural, religious, ethical or personal reasons.
Group bookings:
Price: £600
We can deliver bespoke training for groups from a single
organisation; minimum of 8 people, maximum of 15,
subject to room capacity.
About the exams
You will take a multiple choice exam at the end of
each course to gain the qualification – the exams can
be conducted orally for those who have reading or
writing difficulties.
17
Health and social care Having skilled, knowledgeable and proactive staff working in the care industry is a priority and our unrivalled
programme of care courses and qualifications ensure that, whether you’re considering a care career or developing
existing skills to advance your career, you’ll receive a quality, learner focused service from our supportive team.
Title
Level
An awareness of autistic spectrum conditions 
Working with individuals with autistic spectrum conditions 
Understanding dementia 
Working with individuals with learning disabilities 
Supervision 
Communication in care 
An introduction to the Mental Capacity Act 2005 
An awareness of equality and diversity 
Person centred planning 
Diploma in health and social care (adult) 
Diploma in health and social care (adult) 
Diploma in adult social care
Intro
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
2
3
4
Diploma in leadership for health and social care and children
and young people’s services 
5
Start
Duration
Hrs
Format
Various
1 day
Various
1 day
Various
1 day
Various
1 day
Various
½ day
Various
1 day
Various
½ day
Various
1 day
Various
½ day
Flexible 12 - 15 mths
Flexible 15 - 18 mths
Flexible 15 - 18 mths
7
7
7
7
3
7
3
7
3
-
Classroom
Classroom
Classroom
Classroom
Classroom
Classroom
Classroom
Classroom
Classroom
Work-based
Work-based
Work-based
Flexible 18 - 24 mths
-
Work-based
Diploma for residential childcare
3
Diploma in leadership and management for residential
5
childcare
Award in food safety (CIEH)
2
Award in healthier food and special diets (RSPH)
2
 This course does not lead to a qualification and there are no assessments.
 This qualification can be completed as part of an apprenticeship framework.
An awareness of autistic spectrum conditions (ASC) 
Details on page 27
Details on page 27
Details on page 17
Details on page 17
Price: £60
Understand what the autistic spectrum is and explore how to use effective and tailored support to
empower the individual.
Working with individuals with autistic spectrum conditions
Price: £60
An opportunity for professionals and carers to explore key themes such as individuality, communication, behaviour
and person centred support.
Understanding dementia 
Price: £60
A comprehensive insight into the everyday experiences of dementia • Explore the signs / symptoms / risk factors
• Understand the impact on the individual and family/friends • Support strategies.
Working with individuals with learning disabilities  Price: £60
Understand the historical context, nature and characteristics of learning disabilities • Consider how the attitudes
and beliefs of others impact on the lives of individuals with learning disabilities • Explore themes of inclusion,
human rights, advocacy, empowerment and active participation • Consider the importance of communication.
18
Supervision Price: £30
A key workshop for supervisors and team leaders • Develop essential knowledge and skills to bring out the best in
your team • Understand the role and responsibilities of a frontline supervisor • Guidelines for effective supervision
of a team • Advice to help resolve specific concerns about supervising a team • Tips on how to improve personal
effectiveness as a supervisor.
Communication in care  Price: £30
Explore and discuss communication skills in relation to care • An overview of communication theory • Understand
barriers to effective communication and how to address these • Explore alternative forms of communication,
including British Sign Language, Makaton and various augmentative and alternative communication tools
• Discuss and share personal experiences • Gain insight into recent developments in this field of support.
An introduction to the Mental Capacity Act 2005 Price: £30
A thorough introduction to the Mental Capacity Act and how to work within it • Benefit from a range of teaching
techniques to help you understand the key points • Understand the meaning of ‘capacity’, ‘best interests’ and
‘deprivation of liberty’.
An awareness of equality and diversity  Price: £60
Understand the essentials of equality and diversity in the workplace • Explore factors essential to promoting
equality and diversity at work • Learn about cultural diversity and sexual orientation in the workplace
• Understand how to handle issues relating to discrimination and raise concerns.
Person centred planning Price: £30
Focus on person centred approaches for care and support • Gain consent and promote active participation in
creating a person centred plan • Understand how person centred support promotes and encourages wellbeing
• Use a range of tools and resources to put your new-found skills into practice.
Health and social care (adult): Level 2 Diploma 
Price: £1,800
For those who are new to adult care and care workers who want recognition for current skills. Units of study will
cover: Supporting individuals with their physical and emotional care, daily living needs and care procedures
• Principles of safeguarding • Handling confidential information • There are specialist routes for learning
disabilities or dementia care.
19
Health and social care (adult): Level 3 Diploma 
24+
Price: £2,050
For those who wish to progress to team leader or supervisor roles. Units of study will cover: How to promote
person centred approaches • Promoting and implementing health and safety • Understanding physical disability
• Specialist communication needs • Implementing a duty of care • There are specialist routes for learning
disabilities or dementia care.
Diploma in adult social care: Level 4 24+
Price: £2,300
A new qualification in recognition of the priority to have skilled, knowledgeable and proactive staff working in the
adult care industry; covers a variety of topics suitable for a wide range of roles. Develop and practise skills required
for career progression • Understanding personalisation in care and support services • Working with families, carers
and individuals during times of crisis • Professional practice in health and social care for adults • Optional units of
study afford the opportunity to develop role-specific skills.
Leadership for health and social care and children and young people’s services: Level 5 Diploma 
24+
Price: £2,400
For those employed in a management position or who manage a caseload, including advanced practitioners
• A range of topics to develop managerial and care skills • Optional pathways to learn theory-based practice and
management skills such as: Supervision of staff • Recruitment and selection • Championing equality, diversity and
inclusion • Developing and implementing policies and procedure.
Leadership and management
These core qualifications will help to develop essential skills in preparation
for leadership and management roles in a constantly changing business
environment. When delivered as part of an apprenticeship framework the
qualifications can be delivered free of charge.
Title
Diploma in team leading
Diploma in management
Team leading: Level 2 Diploma
Level
Start
Duration
Hours
Format
2
3
Flexible
Flexible
12 - 18 mths
18 - 24 mths
-
Work-based/apprenticeship
Work-based/apprenticeship
Price: £1,800
Ideal for new team leaders who want to develop themselves as leaders and managers and gain core leadership skills
required in a modern dynamic business environment: Principles of team leading • How to lead and manage a team
• Advanced communication skills • Understanding business • Managing personal performance and development
• How to develop working relationships with colleagues • Contributing to business meetings • Collaboration with
other departments
Management: Level 3 Diploma
24+
Price: £1,900
Ideal for individuals looking to take their first step into line management and for those who already have some
management responsibilities. You’ll build and develop a portfolio of essential management skills to support
career progression: How to manage personal & professional development • Manage team performance
• Understand the principles of people management • Understand the principles of business
• Deal with conflict within the team
20
Personal and business effectiveness
A range of short practical workshops designed to deliver quick wins and lasting benefits in the workplace. The
emphasis is on developing knowledge and life-long skills in key business areas that many people find difficult,
including problem-solving and public speaking. Developing communication skills is an integral part of all
workshops. There will be a degree of participation – the opportunity to practise, share thoughts and ideas really
works in a small group environment. There are no assessments or exams and these workshops do not lead to a
formal qualification.
Dates and location
Workshops run throughout the year at Trowbridge, Chippenham and Salisbury. The quickest way to find the next
dates running at a location near you is via www.learninginwiltshire.org.uk
For larger groups from a single organisation please contact us to discuss bespoke options, dates and costs.
Learner feedback
“Not at all what I expected, real outside the box stuff! A workshop for those of us with too
much to do and never enough time to do it, and fewer resources to do it with!”
“Excellent- indispensible skills and brilliantly taught!”
“
“
“This course was excellent, the trainer fantastic and really knew his stuff, we all got an
enormous amount out of it.”
“The single best piece of training that I have received at Wiltshire or any other Council.
Brilliantly put together, delivered its messages superbly and had the right balance of useful
skills and challenging ideas.”
Assertiveness - ½ dayPrice: £65
For those who feel that they’re easily manipulated or find it hard to voice their opinion • Develop the skills to bring
out your assertive self • Know when to be assertive • Understand passiveness and aggression • Discover tools and
techniques for building self esteem and confidence • Learn how to deal with positive and negative criticism • Learn
tips and techniques which lead to improved outcomes and better relations with others.
Courageous conversations - 1 dayPrice: £130
Essential for those who want to gain confidence and techniques to tackle difficult yet crucial conversations
• Identify these must-have conversations • Use a robust and tested process to prepare for them • Develop skills
to help you promote the best ideas • Save time with fewer meetings • Have fewer disagreements • Make better
decisions.
Delivering excellent customer service - ½ day
Price: £65
Explore the meaning of good customer service • Understand customer demand • Understand what can frustrate
and anger the customer • Develop strategies for dealing with difficult customers • Know how to use language
to improve the customer’s experience • Apply customer service principles to drive service improvements • Learn
practical ways to improve customer awareness and make services more accessible.
Effectively managing your time and workload - ½ day
Price: £65
Practical tips and techniques to help you review, organise and plan your time more effectively • Learn about
prioritising, planning, implementing, managing and monitoring workload and tasks • Recognise your time
management strengths and weaknesses • How to delegate effectively • Devise an action plan to improve your time
management.
21
High impact presentation skills and public speaking - 1 day
Price: £130
Learn how to speak in public with confidence • Understand how an audience thinks and know how to use that to
your advantage • Control nerves and fears • Handle questions • Deal with the unexpected • Learn useful advanced
features of slide software • How to structure a presentation to hold people’s attention • Deliver with energy and
impact.
Problem-solving and dealing with difficult situations - 1 day
Price: £130
Learn to identify the root cause by asking the right questions • Understand persuasion, influence and manipulation
• Learn key skills required for intelligent influence and outcomes thinking • Develop and practice problem-solving
strategies • Learn verbal and non-verbal skills associated with handling difficult situations.
Managing projects - 1 dayPrice: £160
A revelation in project management training where you’ll find out, not only how to plan and run projects, but
also that it’s quick and easy to do and so is worth doing, even for small projects • No maths, no role play and not
complicated • Understand the language of projects • Discover the 12 steps to successful project management •
Learn about the planning, processes and potential problems in project management • How to take control of your
projects • Walk away bubbling with ideas that you can easily put into practice.
Minute taking - 1 dayPrice: £130
Learn the purpose and principles of good minute-taking • Develop confidence in using electronic devices to take
minutes • Learn how to compile an effective agenda • Overcome difficulties when note-taking • Structure minutes
appropriately • How to listen for the right information • Produce minutes that are accurate, concise and easily
referenced.
22
Project management skills and qualification
Once you understand how to plan and run successful projects you can apply the skills to any project.
Qualification
Level
Award in Leadership and Management (project management)
5
Start
Duration Hours
Various 6 - 8 mths
Option 1 - Managing projects (1 day)
-
Format
Work-based
Price: £160
For those who manage small to medium-sized projects this is an excellent, practical workshop that forms part
of our personal and business effectiveness range (see page 22). This workshop can provide a pathway towards
gaining a prestigious ILM qualification (see Option 2).
A ‘must’ for anybody involved in projects of any description.
Excellent trainer with the knowledge and delivery style to suit all learners.
Option 2 - ILM Level 5 Award in Leadership and
Management (4 days)
“
“
Excellent workshop, brilliant trainer, well worth attending.
Price: £895
The ILM Level 5 Award in Leadership and Management (project management) is perfect for those who manage
or lead projects (and the people who work on them) and especially where collaboration and co-operation across
teams is essential to success.
This qualification is a unique, practical programme that combines theory and application to develop and practise
skills in project management, with the added benefit of working on your real, work-based projects. During the
programme you’ll learn all about project management and use this knowledge to prepare a project plan on your
‘live’ project.
You’ll present your project in a small supportive group, giving you the opportunity to benefit from the experiences
and lessons learned by others and get all the support you need from the exceptionally well qualified trainer to
prepare for submission of a final written assignment.
“
“
Our trainer was very helpful and clearly knew the project management
subject very well. I felt from the outset that he would help me gain the
qualification.
Support towards qualification rated good or excellent - 100%*
Our 1st time pass rate - 100%*
* as at September 2015
23
Supporting teaching and learning
Teachers aren’t the only ones who make a difference to learning in schools. Learning support staff e.g. teaching
assistants and MDSA’s, play a vital role in today’s classrooms - they work with teachers, get involved in lesson
preparation and work with small groups or individuals, allowing the teacher to concentrate on teaching the class.
Some learning support staff can specialise in specific areas like music or special needs.
Qualification
Certificate in supporting teaching and learning in schools
Certificate in supporting teaching and learning in schools 
Certificate in supporting the wider curriculum in schools
Certificate in cover supervision of pupils in schools
Diploma in specialist support for teaching and learning in schools
TAQA: Award and Certificate
TAQA: Award and Certificate
Award in work with parents
Certificate in work with parents
Award in working with parents with multiple and complex needs
An awareness of autistic spectrum conditions
Award in food safety (CIEH)
Award in healthier food and special diets (RSPH)
Paediatric first aid


Level
Start
2
3
2
3
3
3
4
3
3
4
Intro
2
2
3
Flexible
Flexible
Flexible
Flexible
Flexible
Flexible
Flexible
Flexible
Flexible
Flexible
Duration
Format
12 - 18 mths Work-based
18 - 24 mths Work-based
12 - 18 mths Work-based
18 - 24 mths Work-based
18 - 24 mths Work-based
6 - 12 mths Work-based
6 - 12 mths Work-based
6 - 12 mths Work-based
6 - 12 mths Work-based
12 - 18 mths Work-based
Details on page 18
Details on page 17
Details on page 17
Details on page 26
When completed as part of an apprenticeship framework, this qualification can be funded.
Supporting teaching and learning in schools: Level 2 Certificate 
Price: £1,650
Learn the importance of good communication • How to support pupils’ positive behaviour • Health and safety
within the school environment • Codes of practice and laws that affect working in schools • Safeguarding.
Supporting teaching and learning in schools: Level 3 Certificate 
24+
Price: £1,550
Learn how to support teachers with the delivery of the school curriculum • Help children to develop self-esteem
and independence • The importance of reflective practice and personal development.
Supporting the wider curriculum in schools: Level 2 Certificate
Price: £1,400
Learn how to support pupils as a midday assistant and within the wider activities of the school • Equality and
diversity • How discrimination can impact on children and young people • Develop an understanding of how
schools work as organisations.
Cover supervision of pupils in schools:
Level 3 Certificate
24+
Price: £1,400
Learn how to prepare, supervise and conclude whole class learning activities in the absence of the teacher •
Develop your team working skills so that you can work effectively with others within the school environment.
24
Specialist support for teaching and learning
in schools: Level 3 Diploma
24+
Price: £2,250
Learn how to provide specialist support for pupils with specific learning requirements • The importance of
summative and formative assessment within the school environment • How to involve children and young people
in this process.
TAQA: Levels 3 and 4 Award/Certificate
(Training, Assessment, Quality, Assurance)
24+
Price: from £450
Learn how to assess and / or verify national occupational qualifications. Suitable for those working (or wanting to
work) in assessment and internal quality assurance roles in their organisation, with the opportunity to develop and
improve their practice as well as achieving a professional qualification for the role. You will have access to elearning
and tutor support.
Work with parents: Level 3 Award and Certificate
24+
Price: from £800
These qualifications are for anyone supporting and working with parents and children e.g. frontline staff in
children’s centres, schools and early years’ settings. Units of study can include: How to build and maintain effective
working relationships with parents • How to support parents to meet their children’s social, emotional, intellectual
and physical needs • Understanding the factors which may influence parenting and the parent/child relationship
• Enabling parents to reflect on the influences in parenting and the parent/child relationship • Providing
environments that are sensitive to the culture, religion, gender or disability of parents • Supporting parents to gain
knowledge, access information and support services • Understanding how to build and maintain relationships with
the wider community.
Working with parents with multiple and complex needs: Level 4 Award
24+
Price: £1,100
For practitioners who have a senior role in providing intense support to families with a range of multiple and
complex needs. Units of study cover: Building and maintaining relationships in work with parents • Understanding
and implementing proactive intervention methods when working with families with complex and multiple needs
• Working with families to reduce and prevent anti-social behaviour and increase positive behaviour.
25
Working with children and young people (CYPW)
Working with children can be very rewarding and knowing how to best support them through their early years has
been highlighted as having great significance to their outcomes later in life. There are many roles within the sector
which can have an impact on the lives of young children, including nursery assistants, nursery nurses and childminders; the following qualifications can help if you aspire to work in any childcare setting.
Qualification
Paediatric first aid (units)
Inclusion: creating a setting where everyone learns 
Childminding 
Certificate for the children and young people’s workforce (CYPW) 
Diploma for the early years practitioner (educator) 
Diploma for residential childcare 
Diploma in leadership and management for residential childcare
Work with parents
Working with parents with multiple and complex needs
Award in food safety (CIEH)
Award in healthier food and special diets (RSPH)
Level
Start
3
n/a
n/a
2
3
3
5
3
4
2
2
Various
Various
Various
Flexible
Flexible
Flexible
Flexible
Duration
Hrs
Format
2 days
12 Classroom
3
Classroom
8 weeks
16 Classroom
12 - 18 mths
- Work-based
18 - 24 mths
- Work-based
18 - 24 mths
- Work-based
18 - 24 mths
- Work-based
Details on page 25
Details on page 25
Details on page 17
Details on page 17
Subject to eligibility, funding may be available for registered childminders as well as voluntary and paid
childcare workers in pre-schools, nurseries and school settings to undertake level 2 and 3 childcare
courses. Please contact us to see if you qualify.


This course does not lead to a qualification and there are no assessments.
This qualification can be completed as part of an apprenticeship framework.
Paediatric first aid: Level 3 (units)
24+
Price: £75
Ideal for those who care for, and have responsibility for the welfare of children and infants e.g. teachers, childminders, crèche assistants. Topics include: Responsibilities and reporting • Resuscitation • Assessing situations
• Fainting • Dealing with an unresponsive casualty • Choking • Head injuries • Diabetes • Infantile convulsions
• Foreign bodies • Control of bleeding • Anaphylaxia • Eye injuries • Fractures • Heat and Cold • Asthma
• Sickle cell anaemia • Meningitis • Burns • Shock
Inclusion; creating a setting where everyone learns  Price: £30
Recognise different types of disability • Understand how to adapt your environment to support children with
disabilities • Attitudes towards disability • Understand how inclusion prevents discriminatory behaviour Understand
what a child centred approach is • Support children with a disability • Be aware of current legislation on equality
and disability and how to comply • Understand how to support diversity (including cultural diversity) • Developing
inclusive play • Creating an action plan to help you promote inclusion, equality and diversity and to support
children with disabilities.
Childminding * Price: £100
Starting a home based childcare service • Keeping children safe • Establishing routines • Providing play and other
activities • Helping children to settle • Promoting positive behaviour • Equality, inclusion and anti-bias practice
• Tracking a child’s development and progress • Partnership with parents • Child protection
*Childminding (including paediatric first aid) 26
Price £150
CYPW: Level 2 Certificate  Price: £1,650
Learn about the regulations and practice within an early years setting • How children develop • The importance of
partnership with parents • How to support positive environments for learning.
Early years educator: Level 3 Diploma  24+
Price: £1,700
For those working in the early years’ foundation stage • Learn how to promote children’s speech, language and
communication within the early years setting • Carry out and evaluate observation of children in order to help
them achieve their potential.
Residential childcare: Level 3 Diploma 24+Price: £2,300
For those working with children and young people in residential care. New residential care workers will need to
achieve this qualification within two years from employment. Study a range of units, some of them mandatory and
others you may choose from a defined list • Develop a range of skills required to support the children and young
people in your care • Understand how to promote well-being and resilience • Support group living
• Help children and young people to achieve their full learning potential.
Leadership and management for residential
childcare: Level 5 Diploma
24+
Price: £2,150
For those aspiring to, or already working in a management role within a residential care setting for children and
young people. New managers will need to complete the qualification within three years of employment. Study a
range of units, some of them mandatory and others you may choose from a defined list • Develop a range of skills
to support the management of a residential care establishment • Learn how to lead and manage a team • Manage
risk • Lead networks and multi-agency work to benefit children and young people.
27