#1 in the Business of Voice™
Vocollect VoiceDirect and VoiceLink Changing the Face of Enterprise Voice Applications
Unleashing Higher Business Performance Through Voice
For over 20 years, Vocollect Voice has driven proven performance improvements in productivity, accuracy, safety,
and job satisfaction as well as delivery of rapid ROI across diverse companies on six continents. The growing mandate in IT circles to embrace only those applications that fit into an Enterprise-wide IT strategy requires more than
just delivery of superior operational functionality and performance. Today voice applications must be held to a higher
standard – one where the architecture upon which they are built keeps pace with evolving needs and expectations,
both now and into the future.
In 2000, Vocollect set the standard for the supply chain industry, delivering the first direct, real-time WMS voice
interface, VoiceDirect. Today Vocollect Voice remains the global performance standard, providing the direct voice
application interface that is supported by all of the leading WMS providers worldwide. In another first, Vocollect
responded to the needs of IT and operations in companies and our global network of business partners by delivering
VoiceLink.
It’s All About Flexibility and Choice: VoiceLink and VoiceDirect
Vocollect Voice opens a dynamic dialog between your DC teams and your WMS, ERP or inventory management
system so you can attain the speed and responsiveness your customers demand. We offer two distinct options to
support your needs: VoiceLink and VoiceDirect.
VoiceLink: Supports near real-time processing via web-based middleware. This choice is for companies currently
without IT resources or which are considering, or in the process of, upgrading their WMS and looking to utilize a realtime interface.**
VoiceDirect: Supports real-time processing directly with your WMS or host system. This choice is for companies that
require immediate transaction information at the host level.
Both VoiceLink and VoiceDirect:
•
Quickly and easily implement voice-directed applications – from order selection to many other supporting DC functions
•
Access needed information to manage discrepancies as they occur
•
Easily and automatically reconcile exceptions
In warehouse operations alone, the use of Speech
Recognition technology has improved productivity
by up to 50% and enhanced picking accuracy from
87% to over 95% (with direct impact on improving
perfect order performance).
-Source: ‘Time to Dust Off the Books, Part 2: Predictive Analytics’
Lora Cecere
AMR Research, Inc.
©2010, Vocollect, Inc. All rights reserved. | www.vocollect.com
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Distribution Center Applications Available Off-the-Shelf
Application
Functions Included
Selection
Case, piece, batch and cluster-picking;
ID/variable capture items
Put-to-Store
Also know as flow-through; assists in
building locaton-specific pallets; single
and multi-SKU pallets
Replinishment
System-directed assignments from your
host; interleaved* with put-away; can be
integrated with selection
Transfers
Point-to-point item moves, interleaved*
with put-away
Put-Away
System and user-directed assignment
capability
Line-Loading
Order assembly from belts for pallet
building
Cycle-Counting
System-directed and ad hoc options;
utilizes blind counts; interleaved* with
selection for real-time validation
Loading
Interleaved* with selection; system and
user-directed
Backstocking
Single and multi-SKU; system and
user directed
VoiceLink
VoiceDirect
*Interleaving with VoiceDirect only
**Companies can migrate to VoiceDirect without any impact to their DC teams.
“For us, it’s all about flexibility and configurability. If the applications
we deploy in our DC can’t grow with the company as we expand our
Enterprise without needing extensive development effort, it isn’t a
good investment for Glidewell and we aren’t maximizing the ROI of
voice. That’s where the power and configurability of VoiceLink and the
Vocollect Voice Integration Platform really benefit us.”
-Nick Glidewell, Director of Sales
Glidewell Distributing
©2010, Vocollect, Inc. All rights reserved. | www.vocollect.com
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VoiceLink: Built for Ease of Configurability
Beginning with the 3.0 release, VoiceLink is the first software application in the voice industry that works through a
modern, open-source technology architecture to drive process improvements for both Operations and IT. VoiceLink
delivers an entirely new level of customer configurability with a completely
interactive interface.
You can choose from one of our many pre-configured and pre-tested configurations for each of the VoiceLink
applications you deploy, or use them as your starting point for creating your own configuration. The preconfigured
options within VoiceLink are compiled from the experience and ROI savings of hundreds of Vocollect customers
throughout the globe.
Now you can leverage their experience and add your own unique configurations to meet the changing needs of your
business. All Vocollect Voice applications are built on this progressive platform which:
•
•
•
•
Facilitates rapid integration
Utilizes proven integration tools
Grows and evolves with the organization
Reuses existing information
Benefits of VoiceLink
•
•
•
•
•
•
•
•
Complete middleware application
Rapid implementation and ROI
Completely configurable and adaptable
Supports countless DC (distribution center) processes
Available in over 20 languages
Industry-leading web architecture
Integrates with virtually any WMS or host system
Equal performance in one or multiple locations
Meeting Your Needs Today and Into the Future
Not only does VoiceLink minimize IT configurability issues, it also:
Improves Operational Performance. By streamlining DC processes, ensuring data accuracy, and providing real-time
process validation.
Accelerates ROI.. Through improving individual and team productivity, decreasing errors across the DC, achieving
more rapid deployments, and providing an integrated offering for rapid implementation.
Decreases Total Cost of Ownership (TCO). By integrating with a wider range of standard and custom warehouse
management systems, lowering integration costs, and easing ongoing maintenance and upgrades.
Facilitates Future Expansion. By utilizing an architecture platform that integrate easily and cleanly with your current
IT Enterprise today, with a technology that extends the life of voice systems as your IT Enterprise evolves, making
future upgrades easy.
©2010, Vocollect, Inc. All rights reserved. | www.vocollect.com
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The Vocollect Voice Integration Platform
Integration Web
Services allows external
systems to rapidly interact
with all voice applications
Data Persistence Layer
is the holding tank that
manages the interaction
between users and the data
Business Logic Layer
provides all of the
functional interaction
between users and the
database; the IP of each
applicaton
Presentation Layer
provides intraction through a
browser
Save Time, Money, and Aggravation
VoiceLink is the result of over 20 years of experience in thousands of voice applications on six continents. Embedded standard configurations for all DC applications offer more than 400,000 configuration options that allow
you to uniquely alter the process performance of your voice implementation without the need for developing any
code.
These configuration settings have been tested, supported, and verified to give you maximum flexibility. The above
graphic illustrates how the Vocollect Voice Integration Platform architecture has been structured to support the
integration of VoiceLink and future Vocollect Voice offerings.
VoiceLink helps you accelerate deployment planning with your IT group. That saves you precious time that could
be better spent on running your business and planning for the future. You’ll earn the respect of your IT experts
when you bring them applications that minimize support complexities and the costs associated with managing
disparate
systems. And because of the ease of integration and configuration with VoiceLink through the Vocollect Voice
Integration Platform, you’ll help avoid some of the painful pitfalls associated with custom development, such as
cost overruns, wasted time, and function shortfalls.
As the market and innovation leader in voice, we’ll continue to provide supply chain companies with valuedriven applications that exceed customer expectations for strategic benefit, ROI, and exceptional product performance and reliability. To learn more about how Vocollect can help put voice to work for you, contact us today.
©2010, Vocollect, Inc. All rights reserved. | www.vocollect.com
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About Vocollect
Vocollect, Inc. is the number one provider of voice solutions for mobile workers worldwide, helping customers achieve a higher level of
business performance through voice. Every day Vocollect enables over 300,000 workers worldwide to distribute more than $2 billion
dollars’ worth of goods from distribution centers and warehouses to customer locations.
A global team of over 2,000 supply chain reseller and channel partner experts supports Vocollect Voice offerings in 55 countries and in
26 languages. Vocollect’s VoiceWorld Suite integrates with all major WMS and ERP systems, including SAP, and supports the industry’s
leading mobile device solutions.
For more information, visit www.vocollect.com
Vocollect North America:
info@vocollect.com
+412.829.8145
Vocollect EMEA:
voc_emea@vocollect.com
+44 (0) 1628.55.2900
Vocollect Latin America:
latin_america@vocollect.com
+412.349.2675
Vocollect Japan:
japan@vocollect.com
+813.3769.5601
Vocollect APAC:
apac@vocollect.com
+852 9612 3708
#1 in the Business of Voice™
Published by Vocollect, Inc.
703 Rodi Road, Pittsburgh, PA 15235
(412) 829-8145, Fax (412) 829-0972, http://www.vocollect.com
Copyright © April 2010 Vocollect, Inc. All rights reserved.
Vocollect, Vocollect Voice, Vocollect’s VoiceWorld Suite, Vocollect VoiceArtisan, Vocollect VoiceDirect ERP, VoiceClient, VoiceConsole, VoiceDirect,
VoiceLink, Talkman and Voice-Directed Work are either registered trademarks or trademarks of Vocollect, Inc. All other trademarks are property of
their respective owners.
.
©2010, Vocollect, Inc. All rights reserved. | www.vocollect.com