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Group Booking Service
Quick reference guide
including e-ticket
British Airways Plc, Registered Office: Waterside, PO Box 365,
Harmondsworth UB7 0GB, Registered in England No 1777777.
VISUAL
ARTWORK
initial:
h Date/City
date:
18/08/03 client: BA
file name:
WM/JC/JC/WM
job no:
9763
9763•Reference Guide Galileo
size:
150x150mm
colour spec:
spell check:
Y
CMYK
N
version:
TMW
7
studio
© Jason Croucher
UKM1890Gal
APPROVAL / SIGN OFF
Proofreader:
Art director: Alistair
Head of copy:
Copywriter:
Deputy creative director:
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Requesting a Group Rate
Please key in the following mandatory entries
Please note: apart from the IATA number in step 8, do not add any Remarks to the
1. @@BA/GROUP
Select BA Drop Through.
2. CMT/WORLD TRAVEL
Moves your agency profile into
booking except in the following situations:
a) If you are requesting over 99 seats – Request 99 seats and add the following remark:
NP. TCP120 (specifying the number of seats required)
the group PNR.
3. N20G2
Request 20 seats in G class from line 2.
4. N.G/20WORLD TRAVEL/USAGROUP
Add number in group, agency name
b) If the Travel Date you require is outside of system Range – Request for latest possible date
and add the following remark: NP. DATE 20NOV04 – 27NOV04
(specifying the dates required)
and group name.
5. N.G/@WORLDTRAVEL/NEWGROUP
To amend Group name
c) If you are booking pre-agreed special rates (Schools and Tours/Corporate/Readerships)
– add the following remark: NP. PREAGREED GROUP RATE 125
(Please note: this is only possible
(specifying the agreed rate of 125)
in PNR creation.)
6. P.LONB*0207 786 8912
Add a business phone number
d) To Request additional servicing (add on requests/special requests) – add the
following remark: NP. free format (Note: Only add this remark after you have received
for all passengers.
a group quote or have a confirmed booking.)
7. SI.BA/GRPF*ADHOC GROUP
Add SSR with “ADHOC GROUP.”
8. NP. IATA NUMBER 9123456
Add remark with Agency IATA No.
9. R. MR SMITH
Add received from field.
10. *R
Display all PNR elements
a group quote as free format remarks cannot be read until a group
including individual names.
quote has been obtained.
11. QEB/MANBA0807/86
Queue PNR to British Airways.
e)
To request less than 9 additional seats to an existing group only – add the following
TCP in the OSI field: OS BA TCP9/ABCDEF
Please do not add any free format remarks until you have obtained
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Miscellaneous:
a) SI.BA/P5.12/VLML
b) *ALL
How to issue an e-ticket:
Request a vegetarian meal
Issuing e-tickets for group bookings
forpassenger 5 on segment 12
To ensure successful issue of e-tickets, you must use the following e-ticketing entries:
Display PNR showing
1. Passenger relate the TKP field until all passengers have been ticketed
individual names
TKP1 P1-9/ET
Issue e-ticket for passengers 1-9
TKP1P10-18/ET
Issue e-ticket for passengers 10-18
c) N.1SMITH/ANNAMRS+N.I/SMITH/DAVID
Enter infant name in PNR
d) SA*S48
Display seat map for line 48
(where line 48 is the element
Once e-tickets have been issued check the e-ticket numbers have been transferred to the
British Airways group PNR, if not please contact BA Group Sales
for flight sector)
e) *R
Displays your booking file
Name changes (after original issue)
1. DP7
What to expect when you are confirming the Quoted Rate:
in the drop thru PNR
British Airways will reply by sending the PNR back to your Office ID Queue 0.
2. F
When you have accepted the quote, add the following remark and queue the PNR back:
3. SI.44
1. NP. KK 125
2. QEB/MANBA0807/86
Split individual from the main group booking
End the PNR and file the associated PNR
Delete the old ticket number from the
Add remark confirming the quoted
drop thru PNR (Find appropriate TKNE item,
rate of 125.
add entry SI.44 where 44 is the element
number in the SI field in Galileo)
Queue PNR to British Airways.
4. N.P1@SMITH/JOHNMR
Name change in the new locator
5. TKPET
Issue a new e-ticket
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All together easier
Refund the name-changed e-ticket
1. TRNE12512345678901/14MAY04
2. Complete Automated Refund Screen
Raise an automatic e-ticket refund mask
British Airways new automated queuing process is designed to
Refer for a full refund (including taxes)
put you in control and make it quicker and easier for you to quote
ETR status will change to RFND
and book groups. Just follow the instructions listed here or visit
BSP account will be credited
3. NAME CHANGE – 1252222111333
The new improved Group Bookings Service from British Airways
(Ticket number including date of issue)
batraveltrade.com for more information.
Remember to update your own
If you require further training, please contact your GDS
accounting system
who will be pleased to help.
Enter a remark in the refund mask
“NAME CHANGE – new e-ticket number”
Specialist Expertise
For the booking types listed, our dedicated Groups team will progress your bookings behind the scenes,
which will take longer than the standard automated quotes.
• Agents with special rates (e.g. Schools). Corporate special rates. Large groups (over 100).
• Out of System range.
• Premium Bookings.
• Special Multi-sector journeys (MANLHR//MIALONMAN).
• JSA & Franchises. Feeder Rates (overseas originating rates).
• Outstation quotes.
• Cancellations.
• Upgrades & Add-on’s.