First Phone 24
Menu Tree
Greeting: Good(morning/afternoon/evening). Welcome to First Phone 24. If you need further
assistance please press zero for a Phone Banking Consultant
1-877-563-2265
For Checking or
Money Market
Information
For Account
Information
→
Press 1
│
To Transfer
funds or make
a loan payment
Press 2
│
To report an
ATM or Debit
card as lost or
stolen
Press 3
│
To request a
Stop Payment
on your
account
→
→
→
→
→ →
→
Press 1
→
To transfer
Enter the
Enter the account
To transfer to:
from: Checking account number Checking Press 1 number you wish
Press 1
you wish to
to transfer to
Savings Press 2
Savings Press
transfer from
Christmas Club followed by the #
2
followed by the
key
Press 3
To cancel this
# key
To make a loan
request Press
payment Press 4
the * key
Enter the
amount to
transfer
followed by
the # key
Confirmation
For Savings
Information
→
Press 2
Press 2
Press 3
For interest
rate
information
To change
your PIN
To repeat
these
choices
Press 7
Press 8
Press 9
To hear All
transactions
For Interest
Rate
Information
To change
your PIN
To repeat
these
choices
Press 4
Press 7
Press 8
Press 9
For Interest
Rate
Information
To change
your PIN
To repeat
these
choices
Press 7
Press 8
Press 9
To change
your PIN
To repeat
these
choices
Press 7
Press 8
Press 9
Press 4
Press 5
Press 6
To speak with a To return to
Customer
the previous
Service
menu
Representative
Press 0
Press #
For Savings For deposits
For ATM
Withdrawals
or credits
transactions
posted to
against your
your account
account
Press 1
Press 2
Press 3
For loan
balance
For Loan
Payment
Information
For Next
Payment
Information
Press 1
Press 2
Press 3
To speak with a To return to
Customer
the previous
Service
menu
Representative
Press 0
Press #
│
→
Transferred to
the Visa
Lost/Stolen
Department
For Loan
Information
→
Press 3
To hear All For Payoff
transactions Information
Press 4
Press 5
To speak with a To return to
Customer
the previous
Service
menu
Representative
Press 0
Press #
│
→
To Stop a
To Stop a
Specif Check specific Check
#
Amount
Press 1
For CD or IRA
Information
→
For Current
balance
Information
Press 1
Press 4
Press 3
For Maturity For Year to
To hear All
Date
Date Interest transactions
Information
Press 2
For Prior
For Last
For Interest
Year to
Interest
Rate
Date
Information Information
Interest
Information
Press 3
Press 4
Press 5
Press 6
For Current
balance
Information
For Interest
Rate
Information
To hear All
transactions
For Interest
Rate
Information
To change
your PIN
To repeat
these
choices
Press 1
Press 3
Press 4
Press 7
Press 8
Press 9
To speak with a To return to
Customer
the previous
Service
menu
Representative
Press 0
Press #
│
Enter number
of boxes
For Christmas
Club Information
→
Press 6
│
To repeat
these choices
Press 1
To hear all
To search To search
transactions for a check for a check
by check # by amount
│
Press 4
│
To Reorder
Checks
Press 5
│
For Branch
locations and
hours
For checks For deposits
For ATM
and other
or credits
transactions
debits
posted to
against your
against your your account
account
account
→
Press 5
To speak with a To return to
Customer
the previous
Service
menu
Representative
Press 0
Press #
│
→
For our
Lincoln
County
Branches
For our
Knox
County
Branches
For our
Hancock
County
Branches
For our
Washington
County
Branches
Press 1
Press 2
Press 3
Press 4
│
│
│
│
│
To repeat these
choices
Each Account Inquiry or Transaction wll prompt you for the following:
Press 9
│
To speak with
a Customer
Service
Representative
Press 0
Press 9
│
To speak with a
Customer
Service
Representative
Press 0
│
To return to the
Main Menu
Press #
Please enter your account number followed by the # key or press the * key to return to the menu
Please enter your PIN followed by the # key or the * key to establish a new PIN
Please enter the last four digits of your SSN number followed by the # key