Agenda Item: T1.1 Revision No.: 0 Date: 9/24/14 Page 1 of 10 REPORT OF AGENCY ACCREDITATION ACTIVITES – AME Submitted by the Secretary General Aspects of the Program There are twenty two APJCs covering the AME region, covering the market from Southern Africa through Tunisia. Country list: Country 1. 3. 5. 7. 9. 11. 13. 15. 17. 19. 21. APJC held in 2014 Y/N APJC Central & West Africa APJC Eastern Africa APJC Ghana APJC Jordan APJC Kuwait APJC Malawi APJC Mozambique APJC Rwanda APJC South Africa APJC Tunisia APJC Zambia N Y Y Y Y N N Y N N N Country 2. 4. 6. 8. 10. 12. 14. 16. 18. 20. 22. APJC Egypt APJC Ethiopia APJC Gulf Area APJC Lebanon APJC Mauritius APJC Morocco APJC Nigeria APJC Saudi Arabia APJC Syria APJC Yemen APJC Zimbabwe APJC held in 2014 Y/N Y Y Y Y N N Y Y N Y N New Agency Approvals - During the Jan-August 2014 period, 567 new applications where approved, a year on year growth. Additional growth in the region is expected for Q4 2014, with the inception of BSP Sudan and in 2015 with the onboarding of BSPs across the region. • • • • Changes of Ownership – during the Jan-Aug 2014 period 68 changes of ownership and shareholding have been processed while 196 were processed in 2013. Terminations – a total of 248 IATA Accredited locations were terminated in the first eight months of 2014 while a total of 1,081 were terminated in 2013. Defaults – during the Jan-Aug 2014 period 932 defaults were reported while 1,679 were experienced in 2013. Voluntary relinquishments – a reduction in the number of voluntary relinquishments have been received in 2014 (56) than in 2013 (94). Agenda Item: T1.1 Revision No.: 0 Date: 9/24/14 Page 2 of 10 Statistics (BSP and Non BSP Locations): Activity As at 31.12.2013 As at 31.8.2014 % increase/decrease Total Approved Locations 9,125 9,692 6% New Agency Approvals 1,052 942 10% Changes of Ownership 196 68 (65%) Terminations 1,081 248 (77%) Defaults 1,679 932 (44%) 94 56 (40%) Voluntary relinquishments IATA Travel Agent ID Card Program For the AME Region, the total amount of cards in circulation as of 31 December 2013 was 739 whilst there is 1,118 in 2014 showing an increase of 51 % Travel Industry Designator Service (TIDS) As of December 2013 there were 551 TIDS locations and 444 as of 31 July 2014 representing an decrease of 19%. This was mainly due to a clean-up related to annual fee non-payment in terminating a number of Agents. Travel Agency Commissioner From Jan - August 2014 a total of 65 cases were raised to the Travel Agency Commissioner for Area 2 (AME). Note that a number of these case where related to purely to administrative issues, which were solved without an official decision by the Agency Commissioner. In all instances only 3 cases received an official Agency Commissioner decision. Agenda Item: T1.1 Revision No.: 0 Date: 9/24/14 Page 3 of 10 2013 Report for MEA RMEA NEW APPROVALS Head Office (HO) Branch Office (BR) Specific Sales Activity (SA) Sub-total SSI - NISI SSIs - Gulf NISIs - Kuwait SSIs - Jordan SSIs-Saudi Arabia (SSIs - Terminations) Sub-total CHANGES (APPROVED) Ch.Of Ownership Finalised (CHF ) Ch.In Shareholding Finalised (CCF ) Ch. Of Name Finalised (CNF ) Ch. Of Location Finalised (CLF ) Reinstatement (REI ) Review Terminated (RTR ) Sub-total TERMINATIONS Vol. rel/Closure Default/Standards not met Non-payment annual fees Sub-total FINANCIAL STANDING Review (RVW ) Irregularity (IRR ) Default (DEF ) ELECTRONIC RESERVATION SERVICE PROVIDERS Ersp Linked To An Agent (EB) Ersp(Principal) No Link To Agt (EP) Ersp Linked To An Agent (EB) Total 2012 Jan13 571 94 1 666 26 1 0 27 Feb13 63 1 0 64 Mar13 48 29 0 77 Apr13 36 3 0 39 May13 40 3 0 43 Jun13 37 10 0 47 Jul-13 48 21 0 69 Aug13 23 10 0 33 Sep13 43 14 2 59 Oct13 43 13 1 57 Nov13 74 13 0 87 Dec13 YTD_2013 92 5 0 97 573 123 3 699 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 76 8 7 2 0 3 3 6 8 13 7 11 2 70 6 18 120 54 749 1023 3 5 14 13 69 112 3 2 12 5 39 68 1 0 5 11 49 68 0 0 5 18 36 59 0 0 16 11 67 97 0 0 9 9 36 57 0 0 16 1 76 99 2 2 14 6 50 82 1 0 10 3 33 60 4 0 8 123 34 176 3 1 14 10 38 77 0 0 4 4 59 69 17 10 127 214 586 1024 93 350 0 443 9 21 0 30 6 11 0 17 3 151 0 154 7 10 248 265 5 17 2 24 18 13 1 32 5 18 0 23 1 33 0 34 4 39 0 43 9 21 113 143 16 14 65 95 5 10 0 15 88 358 429 875 899 2862 829 69 195 83 38 160 63 54 175 60 46 162 59 79 124 50 36 370 152 93 351 109 94 163 90 31 131 102 39 213 123 43 131 59 71 133 83 693 2308 1033 1 2 0 0 0 23 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 23 Agenda Item: T1.1 Revision No.: 0 Date: 9/24/14 Page 4 of 10 Terminated Ersp(Principal) No Link To Agt (EP) Terminated TRAVEL INDUSTRY DESIGNATORS tids new assignments TIDS deletions 0 6 0 0 0 0 0 0 0 0 0 0 0 6 29 3 2 0 0 0 3 2 6 0 6 0 6 0 1 0 0 0 0 0 3 0 3 1 1 0 31 3 GENERAL SALES AGENTS New Assignments Changes Deletions 26 8 13 5 1 0 0 0 0 2 1 1 3 3 0 3 4 3 3 0 1 23 2 6 1 2 1 4 0 6 4 6 1 1 8 1 3 1 0 52 28 20 260 31 55 6 0 54 25 3 7 18 125 21 48 96 3 35 15 8 22 21 7 6 5 8 42 3 1 10 1 3 20 10 8 11 7 3 39 0 3 282 286 126 6187 1165 2616 92 6275 1167 2622 93 6347 1167 2645 93 6394 1168 2664 95 6421 1170 2710 99 6472 1173 2743 100 6501 1175 2757 103 6549 1190 2763 103 6603 1190 2805 103 6669 1193 2815 104 6746 1197 2834 105 6848 1198 2845 109 6959 1201 2884 110 12.48% 3.09% 10.24% 19.57% 10060 10157 10252 10321 10400 10488 10536 10605 10701 10781 10882 11000 11154 10.87% MEMBERS SALES OFFICES New Assignments Changes Deletions TOTALS Approved Locations GSAs MSOs TIDS Total codes P / F / T / M / G Agenda Item: T1.1 Revision No.: 0 Date: 9/24/14 Page 5 of 10 2013 Report for AFR RAFR NEW APPROVALS Head Office (HO) Branch Office (BR) Ersp(Principal) No Link To Agt (EP) Specific Sales Activity (SA) Sub-total SSI - NISI SSIs - Gulf NISIs - Kuwait SSIs - Jordan SSIs-Saudi Arabia (SSIs - Terminations) Sub-total CHANGES (APPROVED) Ch.Of Ownership Finalised (CHF ) Ch.In Shareholding Finalised (CCF ) Ch. Of Name Finalised (CNF ) Ch. Of Location Finalised (CLF ) Reinstatement (REI ) Review Terminated (RTR ) Sub-total TERMINATIONS Vol. rel/Closure Default/Standards not met Non-payment annual fees Sub-total FINANCIAL STANDING Review (RVW ) Irregularity (IRR ) Default (DEF ) ELECTRONIC RESERVATION SERVICE PROVIDERS Ersp Linked To An Agent (EB) Ersp(Principal) No Link To Agt (EP) Ersp Linked To An Agent (EB) Total 2012 Jan13 137 5 1 2 145 5 0 0 0 5 Feb13 28 0 0 0 28 Mar13 9 1 0 0 10 Apr13 15 0 0 0 15 May13 12 0 0 0 12 Jun13 16 1 0 0 17 Jul13 11 2 0 0 13 Aug13 32 0 0 0 32 Sep13 19 0 0 1 20 Oct13 13 0 0 0 13 Nov13 19 0 0 0 19 Dec13 YTD_2013 19 0 0 0 19 198 4 0 1 203 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 60 23 11 88 8 170 360 3 0 1 7 3 36 50 0 1 2 5 1 25 34 0 0 0 2 2 18 22 1 0 0 2 5 14 22 2 2 0 11 8 11 34 2 0 0 3 6 13 24 3 1 1 6 2 20 33 4 3 0 8 1 31 47 2 1 0 5 5 22 35 6 1 0 4 6 24 41 0 2 0 8 0 10 20 2 3 1 2 1 11 20 25 14 5 63 40 235 382 37 96 0 133 2 21 2 25 4 34 0 38 2 37 0 39 3 7 72 82 3 11 0 14 8 10 0 18 4 8 0 12 0 8 0 8 3 12 0 15 6 9 0 15 3 4 0 7 5 24 0 29 43 185 74 302 150 1555 481 68 268 54 44 145 47 5 132 47 21 124 61 14 128 60 16 127 48 14 247 76 47 96 34 31 139 61 22 156 71 15 158 48 21 123 39 318 1843 646 1 0 4 0 0 31 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 31 Agenda Item: T1.1 Revision No.: 0 Date: 9/24/14 Page 6 of 10 Terminated Ersp(Principal) No Link To Agt (EP) Terminated TRAVEL INDUSTRY DESIGNATORS tids new assignments TIDS deletions 0 4 0 0 0 0 0 0 0 0 0 0 0 4 34 7 4 0 0 0 0 5 1 0 2 0 4 2 0 0 1 0 1 0 5 4 2 0 1 1 21 12 GENERAL SALES AGENTS New Assignments Changes Deletions 33 8 5 3 0 0 1 0 0 3 1 1 1 0 1 4 0 3 1 0 0 2 1 4 5 4 1 5 0 4 18 0 0 3 5 0 3 0 0 49 11 14 MEMBERS SALES OFFICES New Assignments Changes Deletions TOTALS Approved Locations GSAs MSOs TIDS 237 25 64 12 0 2 13 1 1 16 1 3 50 6 6 39 1 6 43 2 2 8 0 2 79 3 1 19 5 2 13 2 0 10 0 1 42 0 0 344 21 26 2022 462 2017 250 2030 464 2029 254 2050 465 2042 254 2061 468 2057 254 2072 468 2104 255 2085 472 2139 258 2109 473 2181 258 2121 473 2189 259 2142 476 2266 261 2159 480 2284 264 2177 497 2297 267 2201 500 2306 267 2227 502 2348 269 10.14% 8.66% 16.41% 7.60% Total codes P / F / T / M / G 4751 4777 4811 4840 4899 4954 5021 5042 5145 5187 5238 5274 5346 12.52% Agenda Item: T1.1 Revision No.: 0 Date: 9/24/14 Page 7 of 10 2014 Report for MEA RMEA NEW APPROVALS Head Office (HO) Branch Office (BR) Specific Sales Activity (SA) Sub-total SSI - NISI SSIs - Gulf NISIs - Kuwait SSIs - Jordan SSIs-Saudi Arabia (SSIs - Terminations) Sub-total CHANGES (APPROVED) Ch.Of Ownership Finalised (CHF ) Ch.In Shareholding Finalised (CCF ) Ch. Of Name Finalised (CNF ) Ch. Of Location Finalised (CLF ) Reinstatement (REI ) Review Terminated (RTR ) Sub-total TERMINATIONS Vol. rel/Closure Default/Standards not met Non-payment annual fees Sub-total FINANCIAL STANDING Review (RVW ) Irregularity (IRR ) Default (DEF ) ELECTRONIC RESERVATION SERVICE PROVIDERS Ersp Linked To An Agent (EB) Ersp(Principal) No Link To Agt (EP) Ersp Linked To An Agent (EB) Terminated Ersp(Principal) No Link To Agt (EP) Terminated TRAVEL INDUSTRY DESIGNATORS tids new assignments Total 2013 Jan-14 573 123 3 699 78 30 0 108 Feb14 Mar14 53 5 0 58 89 6 0 95 Apr14 50 12 0 62 May14 32 8 0 40 Jun14 66 13 0 79 Jul-14 49 14 0 63 Aug14 45 7 0 52 Sep-14 0 0 0 0 Oct14 0 0 0 0 Nov-14 Dec-14 YTD_2014 0 0 0 0 0 0 0 0 462 95 0 557 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 70 17 10 127 214 586 1024 4 1 2 5 2 41 55 6 1 2 4 3 27 43 3 5 3 16 10 24 61 6 2 1 16 8 28 61 17 3 5 20 5 27 77 7 6 5 20 5 23 66 8 4 1 12 3 20 48 6 1 2 6 3 41 59 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 57 23 21 99 39 231 470 88 358 429 875 5 13 0 18 7 21 0 28 5 5 0 10 7 6 0 13 2 26 3 31 6 9 0 15 10 14 50 74 9 16 0 25 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 51 110 53 214 693 2308 1033 29 245 108 29 146 97 30 326 52 40 186 75 46 183 53 11 177 43 31 228 103 33 474 92 0 0 0 0 0 0 0 0 0 0 0 0 249 1965 623 0 0 23 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 6 0 0 0 0 0 0 0 0 0 0 0 0 0 31 5 3 6 2 4 5 2 2 0 0 0 0 29 TIDS deletions GENERAL SALES AGENTS New Assignments Changes Deletions MEMBERS SALES OFFICES New Assignments Changes Deletions TOTALS Approved Locations GSAs MSOs TIDS Total codes P / F / T / M / G Agenda Item: T1.1 Revision No.: 0 Date: 9/24/14 Page 8 of 10 3 0 0 114 5 0 2 0 0 0 0 0 0 121 52 28 20 2 0 5 4 2 1 0 0 0 3 0 1 1 1 0 5 4 1 7 2 12 3 2 0 0 0 0 0 0 0 0 0 0 0 0 0 25 11 20 282 286 126 18 0 7 45 5 7 18 9 2 46 1 0 11 7 0 21 40 2 20 4 0 11 4 1 0 0 0 0 0 0 0 0 0 0 0 0 190 70 19 6959 1201 2884 110 7055 1203 2902 114 7118 1207 2947 117 7171 1207 2963 123 7232 1210 3009 124 7292 1211 3020 127 7369 1215 3041 130 7413 1220 3060 134 7428 1223 3071 136 6.74% 1.83% 6.48% 23.64% 11154 11274 11389 11464 11575 11650 11755 11827 11858 6.31% Total 2013 Jan-14 Feb14 Mar14 Apr14 May14 Jun14 Jul14 198 4 0 1 203 24 0 0 0 24 2014 Report AFR RAFR NEW APPROVALS Head Office (HO) Branch Office (BR) Ersp(Principal) No Link To Agt (EP) Specific Sales Activity (SA) Sub-total SSI - NISI SSIs - Gulf NISIs - Kuwait SSIs - Jordan SSIs-Saudi Arabia (SSIs - Terminations) Sub-total CHANGES (APPROVED) Ch.Of Ownership Finalised (CHF ) Ch.In Shareholding Finalised (CCF ) Ch. Of Name Finalised (CNF ) Ch. Of Location Finalised (CLF ) 26 1 0 0 27 47 0 0 0 47 27 1 0 0 28 25 0 0 0 25 13 1 0 0 14 16 0 0 0 16 Aug14 21 0 0 0 21 Sep-14 0 0 0 0 0 Oct14 0 0 0 0 0 Nov-14 Dec-14 YTD_2014 0 0 0 0 0 0 0 0 0 0 199 3 0 0 202 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 25 14 5 63 2 0 0 6 2 1 1 6 7 4 0 16 8 0 0 13 3 1 1 9 5 1 1 3 2 3 1 3 4 4 2 9 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 33 14 6 65 Agenda Item: T1.1 Revision No.: 0 Date: 9/24/14 Page 9 of 10 Reinstatement (REI ) Review Terminated (RTR ) Sub-total 40 235 382 6 15 29 1 9 20 0 15 42 2 5 28 8 7 29 1 4 15 3 12 24 1 11 31 0 0 0 0 0 0 0 0 0 0 0 0 22 78 218 TERMINATIONS Vol. rel/Closure Default/Standards not met Non-payment annual fees Sub-total 43 185 74 302 1 10 0 11 4 17 0 21 1 4 0 5 3 6 0 9 1 11 3 15 1 10 0 11 1 4 11 16 4 4 0 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 16 66 14 96 318 1843 646 8 108 37 8 89 38 8 173 52 8 84 36 8 154 34 2 112 27 16 121 37 6 217 48 0 0 0 0 0 0 0 0 0 0 0 0 64 1058 309 0 0 31 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 4 0 0 0 0 0 0 0 0 0 0 0 0 0 21 12 3 1 2 1 13 77 1 0 1 0 7 4 4 0 9 1 0 0 0 0 0 0 0 0 40 84 49 11 14 1 0 0 2 0 3 4 1 0 2 0 0 2 0 2 5 1 0 3 0 2 1 0 4 0 0 0 0 0 0 0 0 0 0 0 0 20 2 11 0 0 0 0 0 0 0 0 0 0 0 0 198 11 17 FINANCIAL STANDING Review (RVW ) Irregularity (IRR ) Default (DEF ) ELECTRONIC RESERVATION SERVICE PROVIDERS Ersp Linked To An Agent (EB) Ersp(Principal) No Link To Agt (EP) Ersp Linked To An Agent (EB) Terminated Ersp(Principal) No Link To Agt (EP) Terminated TRAVEL INDUSTRY DESIGNATORS tids new assignments TIDS deletions GENERAL SALES AGENTS New Assignments Changes Deletions MEMBERS SALES OFFICES New Assignments Changes Deletions TOTALS Approved Locations GSAs MSOs TIDS 344 21 26 8 1 1 45 1 6 41 1 0 26 1 0 13 0 1 26 0 1 26 0 5 13 7 3 2227 502 2348 269 2251 503 2355 271 2277 505 2399 273 2308 509 2440 285 2325 511 2464 287 2344 513 2477 290 2367 517 2503 293 2379 518 2529 297 2387 519 2541 304 7.18% 3.39% 8.22% 13.01% Total codes P / F / T / M / G 5346 5380 5454 5542 5587 5624 5680 5723 5751 7.58% Agenda Item: T1.1 Revision No.: 0 Date: 9/24/14 Page 10 of 10 BREAKDOWN OF AGENTS BY COUNTRY – AREA 2 (AME) BSP Locations only Country Name AO (Admin Office) BR (Branch) HO (Head Office) SA ( Special Activity) Total UAE QATAR OMAN BAHRAIN KUWAIT JORDAN LEBANON EGYPT MOROCCO TUNISIA SAUDI YEMEN SOUTH AFRICA LESOTHO SWAZILAND NAMIBIA RAWANDA ZAMBIA ZIMBABWE MALAWI MOZAMBIQUE BOSTSWANA UGANDA TANZANIA ETHIOPIA MAURITIUS KENYA NIGERIA GHANA BENIN SENEGAL MALI COTE D'IVOIRE TOGO NIGER GABON CONGO CHAD MAURITANIA CAMEROON BURKINA FASO 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 242 40 64 23 113 12 10 203 60 5 1111 12 192 0 0 3 0 2 4 4 1 2 7 17 12 3 17 10 1 0 1 1 1 0 0 0 3 0 3 12 1 376 107 60 74 235 264 205 1148 296 198 408 205 377 6 2 12 7 47 46 18 20 19 33 50 76 49 158 645 68 23 37 20 41 5 7 15 10 10 50 21 14 4 0 1 0 3 3 0 0 0 0 0 0 5 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 1 0 0 0 0 0 1 622 147 125 97 351 279 215 1351 356 203 1519 217 574 6 2 15 7 49 50 22 21 21 40 67 88 52 175 655 69 23 38 22 42 5 8 15 13 10 53 33 16 AME TOTAL 0 2,192.00 5,462.00 19 7,673.00