2016
SURVEY OF MAJOR RAILWAY STATIONS
FOR CLEANLINESS RANKING
FINAL REPORT
Conducted By
Indian Railway Catering & Tourism Corporation
Through
TNS India Private Limited
Commissioned By
Environment & Housekeeping Management Directorate
Railway Board, Ministry of Railways
New Delhi
This page has been intentionally left blank.
Table of Contents
Chapter Chapter/Section Name
Page
List of abbreviations used in the report
1
Acknowledgements
2
1
Background to the survey
3
2
About the survey
7
3
Methodology of Analysis
11
4
Executive Summary of Findings
13
5
Findings of the survey
14
6
Recommendations
29
7
Profile of Passengers
32
Index of Annexures
33
List of abbreviations used in the report
APP Application
CANTT Cantonment
CCTV Closed Circuit Television
CR Central Railway
CSR Corporate Social Responsibility
DIV Division
DRM Divisional Railway Managers
ECoR East Coast Railway
ECR East Central Railway
ER Eastern Railway
FF Footfall
GPS Global Positioning System
IMP Importance
IR Indian Railways
IRCTC Indian Railway Catering & Tourism Corporation
JN Junction
K Thousand (footfall)
MIS Management Information System
NCR North Central Railway
NER North Eastern Railway
NFR Northeast Frontier Railway
NGO Non-Government Organisation
NR Northern Railway
NWR North Western Railway
PDW Polymer Dry Weight
SCR South Central Railway
SECR South East Central Railway
SER South Eastern Railway
SIG Service Improvement Group
SM Station Manager
SMS Short Messaging Service
SOP Standard Operating Procedures
SR Southern Railway
STN Station
SWR South Western Railway
TNS TNS India Private Limited
WCR West Central Railway
WR Western Railway
Page 1
Acknowledgements
The following report contains the detailed results of the survey conducted across
major railway stations for cleanliness ranking. Launched u de the S a hh Rail,
Swachh Bha at A hi a
ith the o je ti e of easu i g passe ge s satisfa tio
with cleanliness at station premises, the survey covered 407 major railway
stations across the country – 75 A1 category stations and 332 A category stations
respectively. During the survey, feedback was also gathered from railway officials
at each station who were part of the Service Improvement Group(SIG) and
licensed porters and vendors in the station premises.
The survey was commissioned by the Environment & Housekeeping Management
Directorate - Railway Board, Ministry of Railways, New Delhi. The survey was
conducted by Indian Railways Catering and Tourism Corporation through M/s TNS
India Pvt. Ltd. in the 407 stations across the entire country and required the joint
effort of all the stakeholders.
This task would not have been possible without the guidance and cooperation
extended by the Railway Board, offices of the respective Divisional Regional
Managers, the Station Managers of the 407 stations and Indian Railways Catering
& Tourism Corporation (IRCTC) &their Officials in all states. We acknowledge the
help and support of all these participants without whose cooperation this report
would not have been possible.
IRCTC &TNS would also like to thank the operations managers and supervisors for
planning & executing this survey in a phased manner which ensured quality of
responses, adherence to timelines and overall smooth execution of this large and
complex project. Our sincere thanks to the field executives, who travelled
continuously & extensively, for the purpose of conducting this survey.
We hope this report will facilitate the understanding of current situation and help
in decisions making for the benefit of the entire nation.
Page 2
1. Background to the survey
1.1
Swachh Bharat Abhiyan (SBA)
Hon. Prime Minister Shri Narendra Modi launched the ambitious 'Swachh Bharat
Abhiyan' (Clean India Mission) on 2nd October 2014at the 145th birth anniversary
celebration of Shri Mahatma Gandhi. The five year campaign aims to accomplish
the vision of a clean India and the objectives as articulated by the Honorable
Prime Minister are to:
1.
2.
3.
4.
5.
eliminate open defecation by constructing toilets for households,
communities,
eradicate manual scavenging,
introduce modern and scientific municipal solid waste management
practices,
enable private sector participation in the sanitation sector,
cha ge people s attitudes to sa itatio a d eate a a e ess.
The 150th birth anniversary of Shri Mahatma Gandhi, on 2nd October 2019, was set
as the completion milestone for achieving the abovementioned objectives.
1.2
Indian Railways& the Swachh Rail, Swachh Bharat Abhiyan
Indian railways is the premier transport organization of the country is the largest
ail et o k i Asia a d the o ld s se o d la gest u de o e single management.
It is a symbol of inclusion and innovation in the country with multiple
stakeholders across regions, states and communities.
A state-owned enterprise, the railways network is owned and operated by the
Government of India through the Ministry of Railways. It is one of the world's
largest railway networks comprising 115,000 km of track over a route of 65,808
km and 7,112 stations. Indian Railways is also the fourth largest employer in the
world, employing over a million people.
Page 3
In 2014-15, Indian Railways carried 8.397 billion passengers annually or more than
23 million passengers a day (roughly half of whom were suburban passengers)
and had revenues of Rs.1634.50 billion, which consists of Rs 402.80 billion from
passengers tickets.
Indian Railways is divided into 16 zones, which are further sub-divided into
divisions. Each zonal railway is made up of a number of divisions headquartered
at different locations. There are a total of sixty-eight such divisions and fall under
the control of divisional railway managers (DRM). The divisional Officials, of
engineering, mechanical, electrical, signal and telecommunication, accounts,
personnel, operating, commercial, security and safety branches, report to the
respective Divisional Railway Manager and are in charge of operation and
maintenance of assets. Further down the hierarchy are the station managers who
control individual stations and train movements through the track territory under
their stations' jurisdiction.
The S a hh ‘ail S a hh Bha at ph ase as i t odu ed fo the fi st ti e
the
Hon. Minister of Railways in his 2015-16 Railway budget speech. The speech also:
1. Proposed creation of a new department for keeping stations and trains clean
2. Mentioned that integrated cleaning will be taken up as a specialized activity,
which will include engaging professional agencies and also training our staff in
the latest cleaning practices,
3. Pla to set up aste to e e g
o e sio pla ts ea
ajo oaching
terminals to dispose waste in an environment-friendly manner. One pilot plant
will be set up, to begin with, followed by more plants in a phased manner,
4. The condition of toilet facilities in stations and trains needs major
improvement for which new toilets will be built covering 650 additional
stations compared to 120 stations last year (2014-15). Bio-toilets are being
fitted in coaches and so far the existing toilets have been replaced with 17,388
bio toilets with the objective to replace another 17,000 toilets.
Page 4
5. The ualit of I dia ‘ail a s O -board Housekeeping Service (OBHS),
presently available in 500 pairs of trains, is being re-looked to make it more
effective, to address customer concerns.
6. The feasibility of a disposable bag along with bedroll for the purpose of
collecting their garbage was mentioned and the coverage of built in dustbins
to be extended to non-AC coaches as well.
Taki g fo a d the o e tu o S a hh ‘ail, S a hh Bha at , the Hon.
Minister outlined a string of measures to improve the cleanliness on stations and
trains in his 2016-17 budget speech, namely:
1. I t odu i g Clea
Coa h se i e o Pa -India basis, where a passenger
can request cleaning of his/her coach/toilets on demand through SMS.
2. Ranking of A1 and A classes of stations based on a regular periodic third
party audit and feedback from passengers.
3. Setting up waste segregation and recycling centers at A1 category stations in a
phased manner; 5 centers to be commissioned in the next financial year.
4. U de taki g A a e ess a paig s to i p o e lea li ess at sele t statio s,
station approach roads and adjacent colonies.
5. Installing additional 30,000 bio-toilets in the next financial year.
6. Providing portable structures with bio-toilets at all platforms of select stations
to meet the demand of senior citizens, Divyang and women travellers.
7. Plans to explore innovative means of providing and maintaining toilets such as
advertisement rights, CSR sponsorship, voluntary support from social
organisations etc.
Page 5
Thus, as envisioned by the Hon. Minister, the results of this survey will be used for
the ranking of A1 and A stations on cleanliness. The objectives of the survey are
i e t i a l li ked ith S a hh ‘ail, S a hh Bha at Mission and the following
sections summarizes the results for a comprehensive action agenda.
Page 6
2. About the survey
IRCTC engaged M/s TNS India Pvt. Ltd through competitive bidding for conducting
Passenger Satisfaction Survey out of the five empanelled firms of Market
Research Society of India. M/s TNS India Pvt. Ltd had previously been involved in
the Annual Health Survey (2010-11) and Cleanliness Ranking of Major Cities
(2014) among other survey related requirements of the government. Survey was
monitored by IRCTC officials at Corporate and Zonal Level.
2.1 Scope of the survey
I.
Stations Covered –A total of 407 Stations were covered. Of this 332 were A
Category stations and 75 were A1 Category stations.
II.
Audience for the Survey – The primary audience for the survey was
passengers of Indian Railways. Additionally, porters and vendors in the
platform or ticketed area and railway officials who are part of the Service
Improvement Group(SIG) were also approached for their feedback.
III.
The definition of Passengers was finalized as those waiting to board any train
holding a ticket with PNR or UTS number having visited the station more than
once. People who accompanied a passenger to the station or people who were
not carrying tickets or non-mainline travelers or infrequent travelers (visiting
the station of the survey less than once a year) were excluded from the survey
through a screening process. This was finalized by IRCTC and Railway Board in
discussion with TNS.
IV.
Target Sample - For every A1 category station 400 passengers were targeted
for interview while in every A category station 300 passengers were targeted
for interview. The sample sizes, as per industry standards, are robust to
provide results within the 95% confidence interval. The results of the survey
Page 7
can be viewed with an acceptable margin of error at 4.85% for A1 category
stations & 5.62% for A category stations.
V.
A cumulative of 10 interviews per station (A and A1 category) was targeted
with the Railway officials as well as the porters and vendors in the targeted
areas.
2.2 Design of the survey
I.
Overall Design - The research was designed to assess the cleanliness efforts
and its implementation/success through a satisfaction survey of passengers,
railway officials who are part of Service Improvement Group(SIG) and
porter/vendors. The objective of the study was to evaluate various cleanliness
indices in the passenger interface areas of railway stations as well as the
mechanism in use and identify the satisfaction levels/ shortcoming.
II.
Research Instruments - Structured questionnaires were created to understand
satisfaction and cleanliness indicators were developed in discussion with
IRCTC. Two separate questionnaires were administered namely the Cleanliness
Indicators Questionnaire and the Infrastructure & Process Indicators
Questionnaire.
III.
Cleanliness Indicators Questionnaire – All respondents (passengers/ porters &
vendors/ railway officials) answered the Cleanliness Indicator Questionnaire.
This questionnaire contained the provision for taking the feedback on the
various parameters of cleanliness.
IV.
Parameters of Cleanliness - Initially E&HM DTE, Railway Board framed 47
parameters of which 22 were pertaining to infrastructure & enabling
provisions; 10 pertaining to processes & methodology and 15 on the outcome
of upkeep & cleanliness.
Page 8
V.
Infrastructure & Process Indicator Questionnaire was additionally filled by
only railway officials in the Service Improvement Group(SIG) and contained
parameters which measured the availability of various cleanliness
infrastructure and existence & execution of processes which were concerned
with maintaining cleanliness of the station.
VI.
IRCTC and TNS India framed both the questionnaire in consultation with
Environment and Housekeeping Management Directorate, Railway Board.
2.3 Execution of the Survey
I.
TNS India deployed 45 teams who covered the stations in phased manner
starting from base stations in 19 cities and travelling on routes that would
efficiently cover the stations within the timelines. IRCTC deployed its
personnel to liaison between TNS teams and Railway officials to ensure
smooth execution of the survey.
II.
The TNS teams after due permissions through authorization letter provided by
the Railway Board and their communications with the station master,
conducted the interviews within the ticketed areas of each of the stations. All
the interviews with respondents on the Cleanliness Indicators Questionnaire
were carried out in person by TNS teams. In addition to this, TNS team
representatives met with Station Manager (SM) at each of the station (or duly
deputed railway personnel) to hand over the Infrastructure & Process
Indicator Questionnaire for their use. At the close of the survey with the
passengers, the TNS team representative collected the filled questionnaire
from the railway officials.
2.4 Electronic data collection
The Cleanliness Indicator Questionnaire was administered using Tablets
containing a script or program which is designed to record the responses
Page 9
through touch-screen presses. This method of data collection has quite a few
advantages such as:
I.
Questionnaire routing is auto programmed and inbuilt validity checks and
flagging hence range and consistency checks are available. This especially
important in case where responses are required on modules basis previous
responses.
II.
No separate data entry phase. Results are available soon after the data
collection phase is completed and the responses have been synchronized
III.
System accurately records information about the interview (e.g. time and
duration of the interview, the internal relation between interviews and the
order in which they are carried out) and hence enables better quality control
IV.
An interview once completed cannot be re-opened or shared, thus ensuring
privacy of data.
V.
Global Positioning System or GPS coordinates are logged and registered at the
time of the interview. These coordinates are available at the later date for
inspection. However, given connectivity and network issues in remote areas,
the possibility of errors in coordinates should always be factored in any
evaluation.
Page 10
3. Methodology of Analysis
3.1 Deriving Cleanliness Scores
E e passe ge
as asked to ate the statio s lea li ess o
diffe e t
lea li ess pa a ete s as ell as ate his o e all satisfa tio
ith the statio s
cleanliness.
The ati g as take o a s ale of to
he e stood fo Poo a d fo
E elle t . Did ot k o o did ot e pe ie e as also a aila le as a optio .
Fo e e statio , a su
atio of passe ge s ati gs o ea h pa a ete as
carried out and divided by applicable number of passengers (for each station) to
arrive at the average mean score for the station on each parameter.
This calculation was carried out for all 40 parameters for each of the 407 stations.
These scores were then weighted by the importance of the parameter to arrive at
weighted parameter score for all 40 parameters for each of the 407 stations.
I po ta e of ea h pa a ete i passe ge s o e all satisfa tio
ith the
statio s lea li ess as de i ed
a eg essio a al sis. Fi all , all eighted
parameter scores were added to arrive at the final rating for each of the 407
stations. This final rating score was then spread on a scale of 0 to 1000.
3.2 Classifying the Stations on Cleanliness
Basis the fi al s o e, the statio s e e g ouped u de Clea li ess Le els
the following score intervals and color codes.
Cleanliness Level
Score
Color Code
Remarks
Cleanliness Level 1
750 and above
Dark Green
Very Good
Cleanliness Level 2
600 to 749
Light Green
Good
Cleanliness Level 3
500 to 599
Yellow
Fair
Cleanliness Level 4
400 to 499
Orange
Average
Cleanliness Level 5
Below 400
Red
Below Average
Page 11
ith
3.3 Regression Analysis for Deriving Importance of Parameters
Regression is an advanced statistical technique used to measure the relationship
between variables. The technique uses two variables - one dependent variable
and a set of independent variables to estimate the impact of the latter on the
former.
A regression analysis was conducted by TNS to find the relative importance (or
eight of diffe e t pa a ete s of lea li ess i the passe ge s o e all
satisfaction with cleanliness i.e. the 40 parameters of cleanliness were taken as
the independent variable while the passengers overall satisfaction from
cleanliness was taken as the dependent variable.
A similar exercise was carried out on the responses of the railway officials and
porters/vendors to understand the differences in the importance for the same 40
att i utes. Ho e e , these eights de i ed f o the passe ge s a al sis e e
used with the understanding that stakeholders should be aligned to the needs of
the customer and not only what they consider important.
The detailed results of the regression analysis with passengers, railway officials
and porters/vendors have been appended as Annexure 1.
3.4 Categorizing the Station on Basis of Footfall
It was decided in discussion with IRCTC and Railway board that the station would
be classified basis their daily footfalls. Based on the footfalls, the stations were
classified as less than 10 Thousand; between 10 and 25 Thousand; between 25
and 50 Thousand and More than 50 Thousand.
Page 12
4. Executive Summary of Findings
1. Of the total 407 stations,
 105 stations are at Cleanliness Level 1 & 2
 166 stations are at Cleanliness Level 3
 136 stations are at Cleanliness Level 4 & 5
2. Best Zones - Western, South-Western and Southern Railway Zones have
highest proportions of Level 1 and 2 stations (68%, 47% and 46% respectively)
3. Priority Zones - Eastern, Eastern Central and North Central Railway Zones have
highest proportions of Level 4 and 5 stations (47%, 67% and 70% respectively)
4. Cleanliness in Ticketed areas of station premises most important for
passengers, followed by waste management practices and toilets.
5. Lower scores on cleanliness of toilets as compared to cleanliness in other
aspects across all zones
Page 13
5. Findings of the survey
A. Importance of Cleanliness Parameters
Based o the passe ge s espo se, combined with weightage contribution of
different segments of stations towards satisfaction of passengers on cleanliness is
depicted below:
Cumulative
Contribution
Areas of Cleanliness
Ticketed areas of Stations - 20 Parameters
55%
Waste Management - 8 Parameters
23%
Toilets - 9 Parameters
16%
Non-ticketed areas of Stations - 3 Parameters
7%
A similar survey was conducted among 2734 Coolies and Vendors and 2186
Railway officials as part of Service Improvement Group (SIG). The following chart
depicts a comparison between the two perceptions.
Parameters of Cleanliness
Importance to
Passengers
Importance to NonPassengers
Ticketed Areas in Stations
55%
45%
Waste Management
23%
23%
Toilets
16%
19%
Non-Ticketed Area in Stations
7%
13%
Page 14
B. Ranking of Stations
Cleanliness Levels
1
2
3
4
5
Range of Scores
>750
600-749
500-599
400-499
<400
Number of Stations
13
92
166
108
28
The following are the top 10 Stations (in descending order of scores):
Rank 1.
BEAS – NR
Rank 2.
GANDHIDHAM – WR
Rank 3.
VASCO-DA-GAMA – SWR
Rank 4.
JAMNAGAR – WR
Rank 5.
KUMBAKONAM – SR
Rank 6.
SURAT– WR
Rank 7.
NASIK ROAD – CR
Rank 8.
RAJKOT – WR
Rank 9.
SALEM JN – SR
Rank 10.
ANKLESHWAR – WR
The following are the bottom ten stations (in descending order of scores):
Rank 398. PARTAPGARH – NR
Rank 399. ARA JN. – ECR
Rank 400. SAGAULI JN. – ECR
Rank 401. ANUGRAHA NARAYAN RD – ECR
Rank 402. JANGHAI – NR
Rank 403. SHAHGANJ – NR
Rank 404. RAICHUR –SCR
Rank 405. BAKHTIYARPUR JN. – ECR
Rank 406. BALLIA – NER
Rank 407. MADHUBANI – ECR
Page 15
C. Cleanliness at Zonal Headquarters
Name of Station
BILASPUR JN – SECR
MUMBAI CENTRAL - WR
HUBLI – SWR
SECUNDERABAD JN – SCR
JABALPUR – WCR
BHUBANESWAR – ECoR
HAJIPUR JN. – ECR
CHENNAI CENTRAL – SR
CST MUMBAI - CR
ALLAHABAD – NCR
GORAKHPUR JN. – NER
JAIPUR – SWR
NEW DELHI – NR
HOWRAH – ER & SER
GUWAHATI – NFR
Cleanliness Level
Level 1
Level 2
Level 2
Level 2
Level 2
Level 2
Level 3
Level 3
Level 3
Level 3
Level 3
Level 3
Level 3
Level 4
Level 4
Note: Howrah Station is under ER & SER
Legend:
Cleanliness Levels
Range of Scores
1
>750
2
600-749
Page 16
3
500-599
4
400-499
5
<400
D. Cleanliness at Divisional Headquarters
Top 10 Divisional HQs based on cleanliness scores:
Name of Station
SALEM JN – SR
RAJKOT – WR
Cleanliness Level
Level 1
Level 1
BILASPUR JN # - SECR
TIRUCHCHIRAPPALLI JN – SR
KOTA – WCR
Level 1
HABIBGANJ - WCR
Level 2
MYSORE – SWR
Level 2
KATIHAR JN – NFR
Level 2
NANDED – SCR
Level 2
BHAVNAGAR TERMINUS – WR
Level 2
Level 2
Level 2
Bottom 10 Divisional HQs based on cleanliness scores:
Name of Station
AMBALA CANTT – NR
TINSUKIA – NFR
GUNTAKAL JN. – SCR
Cleanliness Level
Level 3
Level 4
Level 4
DANAPUR – ECR
Level 4
SEALDAH – ER
Level 4
MUGHALSARAI JN. – ECR
Level 4
NAGPUR – CR
Level 4
RAIPUR – SECR
RATLAM – WR
PUNE –CR
Level 4
Legend:
Cleanliness Levels
Range of Scores
Level 5
Level 5
1
>750
2
600-749
Page 17
3
500-599
4
400-499
5
<400
E. Ranking of Zone based on % of Level 1 & 2 stations
Zone
WR
SWR
SR
CR
SER
NWR
NFR
SECR
ECoR
NER
SCR
WCR
NR
ER
ECR
NCR
Total
Total Level 1 & 2
Stations
> 600
28
19
17
8
50
23
34
11
10
3
25
7
22
6
8
2
13
3
14
3
36
7
17
3
63
7
15
1
35
2
20
0
407
105
Legend:
Cleanliness Levels
Range of Scores
1
>750
%
68%
47%
46%
32%
30%
28%
27%
25%
23%
21%
19%
18%
11%
7%
6%
0%
26%
Level 3
>500
5
7
24
14
4
12
10
2
7
7
19
10
22
7
10
6
166
2
600-749
Page 18
3
500-599
Level 4 & 5
<500
18%
4
41%
2
48%
3
41%
9
40%
3
48%
6
45%
6
25%
4
54%
3
50%
4
53%
10
59%
4
35%
34
47%
7
29%
23
30%
14
41%
136
%
4
400-499
%
14%
12%
6%
26%
30%
24%
27%
50%
23%
29%
28%
24%
54%
47%
66%
70%
33%
5
<400
F. Top 15 Divisions based on % of Level 1 & 2 stations
Total Level 1
% Level 3
Stns & 2
5
5
100%
0
Zone
VADODARA - WR
0%
Level 4
&5
0
0%
%
%
RAJKOT - WR
3
3
100%
0
0%
0
0%
AHEMDABAD - WR
6
5
83%
1
17%
0
0%
SALEM JN - SR
6
5
83%
1
17%
0
0%
TIRUCHCHIRAPPALLI JN - SR
5
4
80%
1
20%
0
0%
MADURAI JN - SR
7
5
71%
2
29%
0
0%
BILASPUR JN - SECR
3
2
67%
1
33%
0
0%
CHAKRADHARPUR - SER
3
2
67%
0
0%
1
33%
MYSORE - SWR
3
2
67%
1
33%
0
0%
RANGIYA JN. - NFR
3
2
67%
1
33%
0
0%
NANDED - SCR
5
3
60%
2
40%
0
0%
BANGALORE CITY - SWR
7
4
57%
3
43%
0
0%
BIKANER - NWR
7
4
57%
1
14%
2
29%
SOLAPUR - CR
9
4
44%
3
33%
2
22%
KATIHAR JN - NFR
7
3
43%
2
29%
2
29%
407
105
26%
165
41%
137
34%
OVERALL IR
Divisions with at least 3 stations have been included in this ranking
Legend:
Cleanliness Levels
Range of Scores
1
>750
2
600-749
Page 19
3
500-599
4
400-499
5
<400
G. Bottom 15 Divisions based on % of Level 4 & 5 stations
Zone
HOWRAH – ER
RAIPUR – SECR
SAMASTIPUR JN. - ECR
ALLAHABAD – NCR
DANAPUR – ECR
AGRA CANTT. – NCR
PUNE – CR
SEALDAH – ER
TINSUKIA – NFR
WALTAIR –EcoR
DELHI JN. – NR
MUGHALSARAI JN. - ECR
RATLAM – WR
LUCKNOW – NR
VARANASI – NER
OVERALL IR
Total Level 1
% Level 3
Stns
&2
4
0
0%
0
3
0
0%
0
10
0
0%
1
8
0
0%
1
10
0
0%
2
4
0
0%
1
3
0
0%
1
3
0
0%
1
3
0
0%
1
3
0
0%
1
19
1
5%
6
5
1
20%
1
5
1
20%
1
19
1
5%
7
7
0
0%
3
407
105
26%
165
%
0%
0%
10%
13%
20%
25%
33%
33%
33%
33%
32%
20%
20%
37%
43%
41%
Level 4
&5
4
3
9
7
8
3
2
2
2
2
12
3
3
11
4
137
%
100%
100%
90%
88%
80%
75%
67%
67%
67%
67%
63%
60%
60%
58%
57%
34%
Divisions with at least 3 stations have been included in this ranking
Legend:
Cleanliness Levels
Range of Scores
1
>750
2
600-749
Page 20
3
500-599
4
400-499
5
<400
H. Cleanliness Levels by Footfall Classes
Zone
Total Level 1 & 2
Stations
> 600
%
Level 3
500-599
%
Level 4 & 5
<500
%
Less than
10K
191
49
26%
81
42%
61
32%
10-25K
132
32
24%
51
39%
49
37%
25-50K
52
17
33%
18
35%
17
33%
More than
50K
32
7
22%
15
47%
10
31%
Total
407
105
26%
165
41%
137
34%
Legend:
Cleanliness Levels
Range of Scores
1
>750
2
600-749
Page 21
3
500-599
4
400-499
5
<400
I. Variation in Cleanliness Scores by Footfall Classes
The following charts depicts for each footfall category:
1. The minimum score achieved by a railway station
2. The average score of all railway stations
3. The maximum score achieved by a railway station
Minimum
Average
Maximum
869
Scores
791
540
267
Less than 10K
554
542
320
306
10-25K
25-50K
Footfall / day
Page 22
798
768
538
370
More than
50K
J. Top and Bottom 10 Stations with Footfall <10K (191 Stn.)
Name
BEAS – NR
GANDHIDHAM – WR
VASCO-DA-GAMA – SWR
JAMNAGAR – WR
KUMBAKONAM – SR
KATHGODAM – NER
KOVILPATTI – SR
SAINAGAR SHIRDI – CR
VIRUDHUNAGAR JN – SR
BURHANPUR – CR
Name
BETIAH – ECR
PHAPHUND – NCR
PARTAPGARH – NR
SAGAULI JN. – ECR
ANUGRAHA NARAYAN ROAD - ECR
JANGHAI – NR
SHAHGANJ – NR
RAICHUR – SCR
BALLIA – NER
MADHUBANI – ECR
Cleanliness Levels
1
2
3
4
5
Top 10 Stations
Level
Level 1
Level 1
Level 1
Level 1
Level 1
Level 1
Level 1
Level 2
Level 2
Level 2
Bottom 10 Stations
Level
Level 5
Level 5
Level 5
Level 5
Level 5
Level 5
Level 5
Level 5
Level 5
Level 5
Range of Scores
>750
600-749
500-599
400-499
<400
Page 23
Number of Stations
7
42
81
44
17
K. Top and Bottom 10 Stations with Footfall
Name
NASIK ROAD - CR
RAJKOT - WR
SALEM JN - SR
ANKLESHWAR - WR
ERODE JN - SR
TIRUCHCHIRAPPALLI JN - SR
BANGARPET - SWR
SOLAPUR - CR
MUMBAI CENTRAL - WR
VERAVAL - WR
Name
GUNTUR JN. – SCR
MUGHALSARAI JN. - ECR
SAMASTIPUR JN. - ECR
KOLHAPUR – CR
PATNA SAHIB JN. - ECR
LONAVALA - CR
RATLAM - WR
UNNAO - NR
MORENA - NCR
BAKHTIYARPUR JN. - ECR
Cleanliness Levels
1
2
3
4
5
10-25K (132 Stn.)
Top 10 Stations
Level
Level 1
Level 1
Level 1
Level 1
Level 2
Level 2
Level 2
Level 2
Level 2
Level 2
Bottom 10 Stations
Level
Level 4
Level 4
Level 4
Level 4
Level 5
Level 5
Level 5
Level 5
Level 5
Level 5
Range of Scores
>750
600-749
500-599
400-499
<400
Page 24
Number of Stations
4
28
51
43
6
L. Top and Bottom 10 Stations with Footfall 25-50K (52 Stn.)
Name
BILASPUR JN - SECR
KOTA - WCR
HABIBGANJ - WCR
ANAND - WR
NELLORE - SCR
MYSORE - SWR
VADODARA - WR
MADURAI JN - SR
BHARUCH - WR
ERNAKULAM JN - SR
Name
VARANASI - NR
RAIPUR - SECR
KANPUR CENTRAL - NCR
GUWAHATI - NFR
FARIDABAD - NR
PANIPAT - NR
SAHARANPUR JN. - NR
MEERUT CITY - NR
DELHI SHAHADRA - NR
ARA JN. - ECR
Cleanliness Levels
1
2
3
4
5
Top 10 Stations
Level
Level 1
Level 2
Level 2
Level 2
Level 2
Level 2
Level 2
Level 2
Level 2
Level 2
Bottom 10 Stations
Level
Level 4
Level 4
Level 4
Level 4
Level 4
Level 4
Level 4
Level 4
Level 5
Level 5
Range of Scores
>750
600-749
500-599
400-499
<400
Page 25
Number of Stations
1
16
18
15
2
M. Top and Bottom 10 Stations with Footfall >50K (32 Stn.)
Name
SURAT – WR
PANVEL – CR
YESVANTPUR – SWR
BANGALORE CITY – SWR
SECUNDERABAD JN - SCR
DADAR – CR
KOZHIKKODE – SR
KALYAN – CR
CHENNAI CENTRAL – SR
CST MUMBAI – CR
Name
HOWRAH – ER
DELHI JN. – NR
BHOPAL – WCR
NAIHATI JN. – ER
SEALDAH – ER
H. NIZAMUDDIN – NR
BANDEL – ER
GHAZIABAD – NR
BARDDHAMAN – ER
PUNE – CR
Cleanliness Levels
1
2
3
4
5
Top 10 Stations
Level
Level 1
Level 2
Level 2
Level 2
Level 2
Level 2
Level 2
Level 3
Level 3
Level 3
Bottom 10 Stations
Level
Level 4
Level 4
Level 4
Level 4
Level 4
Level 4
Level 4
Level 5
Level 5
Level 5
Range of Scores
>750
600-749
500-599
400-499
<400
Page 26
Number of Stations
1
6
15
7
4
N. Railway Officials ratings of Infrastructure Conditions and Process
Compliance
Methodology Note
1. Railway officials were asked to rate the condition of infrastructure and
process compliance parameters
2. The rating was captured on a scale of 1 to 5 where 1 is Poor and 5 is
Excellent
3. The average mean scores on each parameter were spread to a scale of 0 to
1000.
4. Average of all parameters used to calculate overall score of infrastructure
conditions and process compliance
5. This information is not available for 29 stations
How to read:
Infrastructure Condition Level
Level 1
Level 2
Level 3
Level 4
Level 5
Range of Scores
>750
600-749
500-599
400-499
<400
Number of Stations
78
171
71
36
18
Process Compliance Level
Level 1
Level 2
Level 3
Level 4
Level 5
Range of Scores
>750
600-749
500-599
400-499
<400
Number of Stations
110
164
60
30
10
Page 27
O. Railway Officials ratings of Infrastructure Conditions and Process
Compliance Across Footfall Classes
Infrastructure Conditions
Footfall
Class
Less than
10K
Total
Level
1&2
%
Level3
%
Level
4&5
%
174
120
69%
35
20%
19
11%
10-25K
128
85
66%
23
18%
20
16%
25-50K
44
31
70%
8
18%
5
11%
More than
50K
32
20
63%
8
25%
4
13%
Total
378
256
68%
74
20%
48
13%
Total
Level
1&2
%
Level3
%
Level
4&5
%
174
130
75%
30
17%
14
8%
10-25K
128
92
72%
22
17%
14
11%
25-50K
44
37
84%
3
7%
4
9%
More than
50K
32
24
75%
4
13%
4
13%
Total
378
283
75%
59
16%
36
10%
4
400-499
5
<400
Process compliance
Footfall
Class
Less than
10K
Legend:
Levels of Infra/Process
Range of Scores
1
>750
2
600-749
Page 28
3
500-599
6. Recommendations & Suggestions
1. The report of survey indicates the following most impacting 6 parameters
which need to be improved for maximum passenger satisfaction.
a. Absence of stench in the station premises
b. Adequate availability of dustbins
c. Promptness in cleaning of extremes of dirtiness like night-soil /vomit
d. Cleanliness of platform areas
e. Availability & condition of Toilets and availability of water in toilets
f. Condition of flooring surface at platforms
2. Apart from preventing bad odour, sweet/pleasant fragrance should be
ensured.
3. The aesthetic value of the station should be enhanced by giving a horticulture
contract for the station along with sanitation contract
4. PDW bottle pulverisers should be installed at the station. This will reduce the
reuse of bottles as well as generation of plastic garbage.
5. Ban on polythene carry bags and plastic cups and plates may be imposed
inside station premises.
Page 29
6. Educating passengers and ensuring their participation in cleanliness. Awards
for being station cleanliness friendly passengers, penalty to passengers making
station dirty may be initiated
7. The cleaning contract of stations should be based on the desired results as
against the no. of workers.
8. Measurable parameters should be devised to assess cleanliness with the help
of experts.
9. Stations must permit the passengers only one hour before their train timing.
10. Effective use of CCTV cameras to monitor cleanliness. The feed may be made
available to all concerned officials to improve productivity of cleaning staff.
11. Standardization of Cleaning contract – Terms and conditions, Timeline and
SOPs may be devised
12. Swachh Rail App may be developed for passenger feedback on cleanliness at
Stations. Users giving useful information may be incentivized.
13. Conduct similar exercise during peak periods and in different seasons at each
station as the cleanliness levels are subject to the extent of use of station
premises which change during peak periods and in different seasons
14. Conduct similar exercise for C & D category stations, as the challenges and
cleanliness levels may be different at these stations and this will complete the
picture on cleanliness over Indian Railways
Page 30
15. Establish a periodic cleanliness monitoring mechanism: The periodicity of
cleanliness monitoring may be defined for each cleaning area based on
likelihood of getting unclean, while development of monitoring mechanism.
16. Consolidate and monitor the cleanliness through an e-platform. This can also
be used to send alerts. The above mechanism may be on e-platform, which will
enable Managers get real-time status of cleanliness and also the MIS report
generated will indicate the improvement required.
17. Third party audit to ascertain current levels: A documented system consisting
of standard processes, periodicity etc may be developed and Third Party Audits
may be conducted to know about any deviation.
18. A benchmarking study by Third Party may also be conducted to ascertain
present levels.
19. Foster Private sector and NGO participation through sponsorship deals for
improvement in cleanliness of stations in line of Beas Station.
Page 31
7. Respondent Profile
Passengers
The following charts describe the profile of the Passengers who were surveyed.
All figures are in percentages.
Passengers - Frequency of travel
60
41
40
32
27
20
0
2 to 5
6 to 10
More than 10
Passengers - Class of Travel
100
80
60
40
20
0
76
18
0
1
3
2
1
AC First Class
AC -2 Tier
AC-3 Tier
First Class
AC Chair Car
Sleeper
Second sitting
(general)
Passengers - Age
100
80
60
53
32
40
12
20
3
0
18-30 Years
31-45 Years
46-60 Years
Page 32
61 or more
Index of Annexures
Chapter
8
9
10
11
11.01
11.02
11.03
11.04
11.05
11.06
11.07
11.08
11.09
11.10
11.11
11.12
11.13
11.14
11.15
11.16
11.17
11.18
11.19
11.20
11.21
11.22
11.23
11.24
11.25
11.26
11.27
11.28
11.29
11.30
11.31
11.32
11.33
11.34
11.35
11.36
Chapter/Section Name
Annexure 1 - Questionnaire for Passengers, Porter & Vendors
Annexure 2 - Explanatory Note on Regression Analysis
Annexure 3 - Importance placed by Passengers and Non Passengers on Cleanliness Aspects
Annexure 4 - Summary of Scores & Ranking AND Division-wise Station Detailed Report
BHUSAWAL - CR
MUMBAI(CST) - CR
NAGPUR - CR
PUNE - CR
SOLAPUR - CR
KHURDA ROAD - ECoR
SAMBALPUR - ECoR
WALTAIR - ECoR
DANAPUR - ECR
DHANBAD JN. - ECR
MUGHALSARAI JN. - ECR
SAMASTIPUR JN. - ECR
SONEPUR - ECR
ASANSOL - ER
HOWRAH - ER
MALDA TOWN - ER
SEALDAH - ER
AGRA CANTT. - NCR
ALLAHABAD - NCR
JHANSI - NCR
IZZATNAGAR - NER
LUCKNOW - NER
VARANASI - NER
ALIPURDUAR JN. - NFR
KATIHAR JN. - NFR
LUMDING - NFR
RANGIYA JN. - NFR
TINSUKIA - NFR
AMBALA CANTT. JN. - NR
DELHI JN. - NR
FIROZPUR CANTT. - NR
LUCKNOW - NR
MORADABAD - NR
AJMER - NWR
BIKANER - NWR
JAIPUR - NWR
Page 33
Page
34
37
40
42
51-72
72-86
86-96
96-102
102-118
118-134
134-136
136-144
144-164
164-176
176-186
186-206
206-214
214-222
222-230
230-238
238-244
244-252
252-268
268-284
284-288
288-298
298-312
312-320
320-334
334-344
344-350
350-356
356-374
374-412
412-434
434-462
462-482
482-496
496-510
510-522
Chapter
11.37
11.38
11.39
11.40
11.41
11.42
11.43
11.44
11.45
11.46
11.47
11.48
11.49
11.50
11.51
11.52
11.53
11.54
11.55
11.56
11.57
11.58
11.59
11.60
11.61
11.62
11.63
11.64
11.65
11.66
11.67
11.68
Chapter/Section Name
JODHPUR - NWR
GUNTAKAL JN. - SCR
GUNTUR JN. - SCR
HYDERABAD - SCR
NANDED - SCR
SECUNDERABAD JN. - SCR
VIJAYAWADA - SCR
BILASPUR JN. - SECR
NAGPUR - SECR
RAIPUR - SECR
ADRA - SER
CHAKRADHARPUR - SER
KHARAGPUR - SER
RANCHI - SER
CHENNAI CENTRAL - SR
MADURAI JN. - SR
PALAKKAD JN. - SR
SALEM JN. - SR
TIRUCHCHIRAPPALLI JN. - SR
TIRUVANANTHAPURAM CEN. - SR
BANGALORE CITY - SWR
HUBLI - SWR
MYSORE - SWR
BHOPAL - WCR
JABALPUR - WCR
KOTA - WCR
AHEMDABAD - WR
BHAVNAGAR TERMINUS - WR
MUMBAI CENTRAL - WR
RAJKOT - WR
RATLAM - WR
VADODARA - WR
Page
522-532
532-546
546-548
548-554
554-564
564-576
576-604
604-610
610-614
614-620
620-622
622-628
628-636
636-640
640-654
654-668
668-692
692-704
704-714
714-740
740-754
754-768
768-774
774-786
786-802
802-808
808-820
820-824
824-838
838-844
844-854
854-864
Page 34
8. Annexure 1
Questionnaire for Passengers, Porter & Vendors
The following questionnaire was used to capture the responses from passengers, porters and
vendors and railway officials. Each of the respondent type answered relevant questions or sections.
These relevant questions or sections have been indicated in the questionnaire.
Q1
1
2
3
4
Q2
1
2
3
4
Q3
Q4
Q5
Q6
Q7
Q8
Q9
1
2
3
4
5
6
7
Q10
1
2
3
4
Q11
1
2
3
4
5
Q12
1
Respondent type
Passenger
Indian Railway official
Coolies/Licensed Porters
Vendor (On platform)
The following questions (Q2 to 11) were asked to passengers
How many times have you visited the station during last 1 year?
1 (Interview not to be conducted)
2 to 5
6 to 10
More than 10
Name (For all Respondents)
Gender (Male/Female) (For all Respondents)
Address (For all Respondents)
E-Mail ID (For all Respondents)
Phone No. (For all Respondents)
PNR No./UTS
In which class are you travelling?
AC First Class
AC - 2 Tier
AC - 3 Tier
First Class
AC Chair Car
Sleeper
Second Sitting (general)
Please tell me your present age
18-30 Years
31-45 Years
46-60 Years
61 or more
What is your primary purpose of travel?
Business/Official/Conference
Sight seeing
Religious
Social Purpose (Wedding/Function/Meeting Family, Friends etc.)
Other
Please rate the following infrastructure and enabling provisions for proper
upkeep/cleaning/sanitation on a scale of 1 to 5 where 5 is 'Excellent', 4 is 'Very Good', 3 is
'Good', 2 is 'Fair' and 1 is 'Poor'.
Adequate availability of dustbins
Page 35
12345
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
Q13
Q14
Q15
Q16
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
Q17
1
Adequate availability of toilet in General
Adequate availability of toilets in pay and use
Adequate availability of toilets in Waiting rooms
Adequate availability of toilets in Circulating area
Condition of toilets in General
Condition of toilets in pay and use
Condition of toilets in Waiting rooms
Condition of toilets in circulating area
Availability of water in toilets and in other places for cleaning
Condition of flooring surface at platforms
Condition of flooring surface at waiting rooms
Condition of flooring surface at concourse
Condition of roof of platform shelter and storm water down pipelines to avoid
leakage/flooding during rains
Condition of water booths and water coolers
Condition in circulating area including pavement, kerb walls, etc.
Adequate availability of signage boards prompting cleanliness/anti littering
Condition of vending stalls including arrangements for waste disposal
Proper system for collection and disposal of solid waste from trains
Proper system for collection and disposal of solid waste from stations
Proper dressing of Electric cables
Proper dressing of Telecom cables
Did you observe the use of appropriate uniform & personal protective equipment by cleaning
staff?
Did you observe the enforcement of anti-littering rules?
Considering all factors how would you rate your overall satisfaction with the upkeep and
cleaning on a scale of 1 to 5 where 5 is 'Excellent', 4 is 'Very Good', 3 is 'Good', 2 is 'Fair' and 1
is 'Poor'.
How would you rate your experience of visiting the railway station on following criteria on a
scale of 1 to 5 where 5 is 'Excellent', 4 is 'Very Good', 3 is 'Good', 2 is 'Fair' and 1 is 'Poor'.
Absence of stench in the station premises
Control of pest and rodent
Control of flies and mosquitoes
Functioning of cross and longitudinal waste water drains
Stagnation of water in movement areas and non-movement areas
Disposal/accumulation of garbage in dustbins and bulk disposal points
Prompt disbursement of parcel/luggage from passenger movement areas
Promptness in removal and disbursal of garbage
Cleanliness and hygiene around vending stalls
Cleanliness of platform areas
Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
Presence/clearance of unwanted posters/notices
Cleanliness of advertisement hoardings/signages
Storage of scrap items & their prompt disposal
Cleanliness of tracks between platforms
Cleanliness of concourse and circulating area
Cleanliness of foot over bridges
Cleanliness of track area up to home signal beyond platform
The following questions (Q17 - 21) were asked to railway officials only
Please rate the following infrastructure and enabling provisions for proper
upkeep/cleaning/sanitation on a scale of 1 to 5 where 5 is 'Excellent', 4 is 'Very Good', 3 is
'Good', 2 is 'Fair' and 1 is 'Poor'.
Condition of cross drain/longitudinal drains including the covering of the same
Page 36
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
YES|NO
YES|NO
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
2
3
4
5
6
7
8
9
10
11
12
13
Q18
Q19
Q20
Q21
Condition of carriage watering hydrants including their leakage
Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
Final disposal of waste water from the trackside drains
Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
Provision for handling and final disposal of solid waste arising at stations
Appropriate measures of performance for assessing cleanliness by monitoring team
Adequate supervision for monitoring cleanliness
Availability of system to ensure effectiveness of inspections/super checks on cleanliness
Performance of service improvement groups (SIG) and their effectiveness
Usage of recycled water for non-potable uses
Availability of mechanized cleaning contract and its effectiveness/adequacy
Condition of Washable CC Apron over tracks at station
Are you receiving any complaints on cleanliness separately for waiting rooms, other toilets and
remaining passenger interface areas?
Have you sensitized cleaning staff about correct practices?
Have you observed the use of CCTVs for monitoring cleanliness at stations?
Availability of Washable CC Apron over tracks at station?
Page 37
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
YES|NO
YES|NO
YES|NO
YES|NO
9. Annexure 2
Explanatory Note on Regression Analysis
Regression is a statistical tool that uses correlation and variances in exploring relationships
between explanatory and dependent variables. For the purpose of this report, explanatory
variables are the ratings on the 40 different cleanliness parameters and dependent variable is the
ati g o the o e all satisfa tio ith the statio s lea li ess.
Regression was used to estimate the contribution of each cleanliness parameter on the overall
satisfaction of both passengers and non-passengers. Fo e a ple: The o t i utio of A se e i
Ste h as esti ated as . 9 in the regression analysis of passengers. Similarly, the contribution
of all parameters was calculated. The total contribution of all 40 parameters was added which
equaled 0.76. The contribution of each of the parameters was then calculated as a percentage of
the total. For Example: 0.09 divided by 0.76 = 11.79% ~12%.
Regression estimates impact of the explanatory variables by the following formula (depicted for
only 2 explanatory variables).
Where,
B-hat = Estimated impact or contribution of a cleanliness parameter on overall satisfaction with
cleanliness
Xi = passe ge s ati g of the fi st lea li ess pa a ete alled X
X-bar = average rating of the first cleanliness parameter called X
Zi= passe ge s ati g of the se o d lea li ess pa a ete alled )
Z-bar = average rating of the second cleanliness parameter called Z
Yi = passe ge s ati g of o e all satisfa tio ith lea li ess
Y-bar = average rating of overall satisfaction with cleanliness
The above formula can be expanded and generalized to include more explanatory variables. The
number of explanatory variables is 40 in our equation.
Page 38
The operation of this formula can be depicted using the following illustrative example. Suppose 10
espo de ts e e asked to ate o a fi e poi t s ale a shoppi g all s lea li ess o t o
parameters – cleanliness outside the mall and cleanliness inside the mall. These 10 respondents
were also asked to rate their satisfaction with overall cleanliness with the mall (again on a five
point scale). The following data was compiled:
Consumer No
1
2
3
4
5
6
7
8
9
10
Rating of Cleanliness
within the mall (A)
outside the mall (B)
3
4
2
4
2
4
2
5
2
5
2
4
2
1
3
4
1
1
4
5
Average = 2.3
Average = 3.7
Overall satisfaction with
Cleanliness (Y)
3
2
2
3
3
3
2
3
2
4
Average = 2.7
Ideally, the overall score for cleanliness for a mall should give due weight to each of the
parameters, hence:
Average
Average
Importance of
Importance of
Overall
Rating of
Rating of
cleanliness
cleanliness
) + ( Cleanliness x
)
Cleanliness rating = ( Cleanliness x
within the
outside the
of the Mall
within the
outside the
mall
mall
mall
mall
To estimate the importance we calculate the following values which are denoted as:
V1 = Sum of A-Squared = 59
V2 = Sum of B-Squared = 157
V3 = Mean Difference between the Sum Product of Y and A and the Product of the Sums of Y and A = 3.9
V4 = Mean Difference between the Sum Product of Y and B and the Product of the Sums of Y and B = 6.1
V5 = Mean Difference between the Sum Product of A and B and the Product of the Sums of A and B = 5.9
Applying the formula mentioned earlier, we can estimate the Beta of Importance of cleanliness
within the mall by carrying out the following operation:
(V2 x V3 – V5 x V4)divided by[V1 x V2 –(V5^2)], which is equal to 0.624
Similarly, Beta of Importance of cleanliness outside the mall is estimated at 0.365
Page 39
Representing the two as proportions of cleanliness, we get:
Importance of cleanliness within the mall = 63% (0.624/(0.624+0.365))
Importance of cleanliness outside the mall = 37% (0.365/(0.624+0.365))
Finally, we calculate the overall cleanliness rating of the mall = (2.3 x 63%) + (3.7 x 37%) = 2.81
Page 40
10. Annexure 3
Importance placed by Passengers and Non
Passengers on Cleanliness Aspects
The following table summarizes the results of the regression analysis conducted on the responses
of Passengers and Non-Passengers.
Attribute
N
Parameters of Cleanliness
1
2
Condition of flooring surface at platforms
Condition of flooring surface at waiting rooms
Condition of roof of platform shelter and storm water
down pipelines to avoid leakage/flooding during rains
Condition of water booths and water coolers
Adequate availability of signage boards prompting
cleanliness/anti littering
Condition of vending stalls including arrangements for
waste disposal
Proper dressing of Electric cables
Proper dressing of Telecom cables
Absence of stench in the station premises
Control of pest and rodent
Control of flies and mosquitoes
Stagnation of water in movement areas and nonmovement areas
Prompt disbursement of parcel/luggage from passenger
movement areas
Cleanliness and hygiene around vending stalls
Cleanliness of platform areas
Cleanliness of advertisement hoardings/signages
Cleanliness of tracks between platforms
Cleanliness of foot over bridges
Cleanliness of track area up to home signal beyond
platform
Functioning of cross and longitudinal waste water drains
Adequate availability of dustbins
Proper system for collection and disposal of solid waste
from trains
Proper system for collection and disposal of solid waste
from stations
Disposal/accumulation of garbage in dustbins and bulk
disposal points
Promptness in removal and disbursal of garbage
3
4
5
6
Ticketed
Areas of
Station
Premises
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
Waste
Management
23
24
25
Page 41
Imp for
Passengers
5%
1%
Imp for NonPassengers
*
*
*
*
2%
*
4%
7%
2%
*
2%
2%
12%
2%
3%
*
*
13%
*
*
2%
*
2%
*
3%
5%
3%
1%
1%
*
18%
7%
*
*
1%
*
2%
10%
*
*
*
*
*
*
2%
*
3%
14%
Attribute
N
26
Toilets
27
28
29
30
31
32
33
34
35
36
37
Non-Ticketed
Areas of
Station
Premises
38
39
40
Parameters of Cleanliness
Promptness in cleaning of extremes of dirtiness like
nightsoil/vomit
Presence/clearance of unwanted posters/notices
Storage of scrap items & their prompt disposal
Adequate availability of toilet in General
Adequate availability of toilets in pay and use
Adequate availability of toilets in Waiting rooms
Adequate availability of toilets in Circulating area
Condition of toilets in General
Condition of toilets in pay and use
Condition of toilets in Waiting rooms
Condition of toilets in circulating area
Availability of water in toilets and in other places for
cleaning
Condition of flooring surface at concourse
Condition in circulating area including pavement, kerb
walls, etc.
Cleanliness of concourse and circulating area
Total #
Imp for
Passengers
Imp for NonPassengers
5%
*
*
3%
*
3%
*
2%
*
*
9%
9%
*
10%
*
*
*
*
*
4%
*
4%
7%
3%
7%
*
100%
*
100%
3%
4%
*
#: The sum of importance for all parameters is 100%. However, rounding off errors may be present.
The attributes whose importance have been marked as asterisk (*) may be considered to have a relatively
negligible or insignificant impact on the overall satisfaction with cleanliness.
Page 42
11. Annexure 4
Summary of Scores & Ranking
The table summarizes the cleanliness scores by passengers for all stations and the associated level
along with rank of the station among 407 stations (IR) and in respective zone, division (Div.), A or
A1 category, Footfall (FF). The last column of the table indicates the page number where the
respective detailed station-wise report has been placed.
The table has been arranged alphabetically on zone name and division name. Within each division,
stations in descending order based on score of the station.
Colour coding can be read in the following manner:
Cleanliness Level
Score
Color Code
Remarks
Cleanliness Level 1
750 and above
Dark Green
Very Good
Cleanliness Level 2
600 to 749
Light Green
Good
Cleanliness Level 3
500 to 599
Yellow
Fair
Cleanliness Level 4
400 to 499
Orange
Average
Cleanliness Level 5
Below 400
Red
Below Average
The categorization of footfall has been done in the following manner:
Footfall Level
FF category in the table
More than 50K per day
1
25-50K per day
2
10-25K per day
3
Less than 10K per day
4
Page 43
Table: Summary of Scores & Ranking (arranged in alphabetical order except
stations which are in order of ranking)
Zone
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
CR
ECoR
ECoR
ECoR
ECoR
ECoR
ECoR
ECoR
ECoR
ECoR
ECoR
ECoR
ECoR
ECoR
ECR
ECR
ECR
ECR
ECR
ECR
ECR
ECR
ECR
ECR
Division
BHUSAWAL
BHUSAWAL
BHUSAWAL
BHUSAWAL
BHUSAWAL
BHUSAWAL
BHUSAWAL
BHUSAWAL
BHUSAWAL
BHUSAWAL
BHUSAWAL
MUMBAI(CST)
MUMBAI(CST)
MUMBAI(CST)
MUMBAI(CST)
MUMBAI(CST)
MUMBAI(CST)
MUMBAI(CST)
NAGPUR
NAGPUR
NAGPUR
NAGPUR
NAGPUR
PUNE
PUNE
PUNE
SOLAPUR
SOLAPUR
SOLAPUR
SOLAPUR
SOLAPUR
SOLAPUR
SOLAPUR
SOLAPUR
KHURDA ROAD
KHURDA ROAD
KHURDA ROAD
KHURDA ROAD
KHURDA ROAD
KHURDA ROAD
KHURDA ROAD
KHURDA ROAD
SAMBALPUR
WALTAIR
WALTAIR
WALTAIR
WALTAIR
DANAPUR
DANAPUR
DANAPUR
DANAPUR
DANAPUR
DANAPUR
DANAPUR
DANAPUR
DANAPUR
DANAPUR
Station
NASIK ROAD
BURHANPUR
CHALISGAON
JALGAON
BHUSAWAL
AMRAVATI
MANMAD
KHANDWA
AKOLA
BADNERA
SHEGAON
PANVEL
LOKMANYA TILAK
DADAR
KALYAN
CST MUMBAI
THANE
LONAVALA
WARDHA
BETUL
BALLARSHAH
CHANDRAPUR
NAGPUR
MIRAJ
KOLHAPUR
PUNE
SAINAGAR SHIRDI
SOLAPUR
AHMEDNAGAR
LATUR
DAUND
KOPARGAON
KURDUWADI
GULBARGA
BHUBANESWAR
CUTTACK
PURI
KHURDA ROAD
BHADRAK
JAJPUR-KEONJHAR ROAD
BRAHMAPUR
PALASA
SAMBALPUR
RAYAGADA
VISAKHAPATNAM
VIZIANAGARAM
SRIKAKULAM ROAD
PATNA JN.
MOKAMA
BUXAR
RAJENDRA NAGAR
KIUL JN.
DANAPUR
JAMUI
PATNA SAHIB JN.
ARA JN.
BAKHTIYARPUR JN.
Page 44
Score
A/A1
FF
791
716
683
637
592
576
532
525
463
449
433
680
613
603
598
584
579
380
538
519
512
506
474
578
404
370
738
733
659
613
570
567
470
426
674
610
605
596
596
582
555
401
564
584
548
496
482
571
547
482
480
442
434
408
389
320
306
A
A
A
A
A
A
A
A
A
A
A
A
A1
A1
A1
A1
A1
A
A
A
A
A
A1
A
A
A1
A
A1
A
A
A
A
A
A
A1
A
A1
A
A
A
A
A
A
A
A1
A
A
A1
A
A
A
A
A
A
A
A
A
3
4
4
3
3
4
3
3
3
4
4
1
2
1
1
1
1
3
4
4
4
4
2
3
3
1
4
3
4
4
3
4
4
3
3
3
4
3
4
4
3
4
4
4
2
3
4
1
4
3
2
4
3
4
3
2
3
IR
7
23
33
62
117
146
222
235
320
338
351
35
85
102
107
129
140
386
215
244
251
260
310
143
376
391
17
18
48
86
156
162
314
360
38
89
97
110
113
135
180
379
167
133
191
280
299
154
196
300
303
343
350
374
382
399
405
Rank of the station in
Zone
Div.
A/A1
1
1
6
4
2
18
5
3
27
8
4
50
13
5
90
17
6
111
21
7
173
22
8
183
28
9
255
29
10
269
30
11
279
6
1
29
9
2
22
11
3
25
12
4
27
14
5
30
15
6
33
33
7
312
20
2
168
23
3
190
24
4
196
25
5
205
26
7
62
16
1
109
32
2
302
34
3
75
2
1
14
3
2
4
7
3
39
10
4
64
18
5
119
19
6
125
27
7
249
31
8
287
1
1
7
2
2
67
3
3
24
4
4
83
5
5
86
7
6
104
9
7
141
13
8
305
8
1
130
6
1
102
10
2
42
11
3
221
12
4
239
5
1
37
6
2
154
14
3
240
15
4
243
21
5
274
22
6
278
25
7
300
28
8
308
31
9
324
34
10
330
FF
1
10
15
19
35
67
71
78
104
153
159
2
17
6
8
10
12
128
95
108
114
118
42
43
126
32
8
8
23
37
45
77
139
118
13
29
44
33
54
63
55
168
78
62
26
89
136
15
89
97
39
157
113
165
127
52
132
Pg
51
53
55
57
59
61
63
65
67
69
71
73
75
77
79
81
83
85
87
89
91
93
95
97
99
101
103
105
107
109
111
113
115
117
119
121
123
125
127
129
131
133
135
137
139
141
143
145
147
149
151
153
155
157
159
161
163
Zone
ECR
ECR
ECR
ECR
ECR
ECR
ECR
ECR
ECR
ECR
ECR
ECR
ECR
ECR
ECR
ECR
ECR
ECR
ECR
ECR
ECR
ECR
ECR
ECR
ECR
ER
ER
ER
ER
ER
ER
ER
ER
ER
ER
ER
ER
ER
ER
ER
NCR
NCR
NCR
NCR
NCR
NCR
NCR
NCR
NCR
NCR
NCR
NCR
NCR
NCR
NCR
NCR
NCR
NCR
NCR
NCR
NER
Division
DHANBAD JN.
DHANBAD JN.
DHANBAD JN.
DHANBAD JN.
DHANBAD JN.
DHANBAD JN.
MUGHALSARAI JN.
MUGHALSARAI JN.
MUGHALSARAI JN.
MUGHALSARAI JN.
MUGHALSARAI JN.
SAMASTIPUR JN.
SAMASTIPUR JN.
SAMASTIPUR JN.
SAMASTIPUR JN.
SAMASTIPUR JN.
SAMASTIPUR JN.
SAMASTIPUR JN.
SAMASTIPUR JN.
SAMASTIPUR JN.
SAMASTIPUR JN.
SONEPUR
SONEPUR
SONEPUR
SONEPUR
ASANSOL
ASANSOL
ASANSOL
ASANSOL
HOWRAH
HOWRAH
HOWRAH
HOWRAH
MALDA TOWN
MALDA TOWN
MALDA TOWN
MALDA TOWN
SEALDAH
SEALDAH
SEALDAH
AGRA CANTT.
AGRA CANTT.
AGRA CANTT.
AGRA CANTT.
ALLAHABAD
ALLAHABAD
ALLAHABAD
ALLAHABAD
ALLAHABAD
ALLAHABAD
ALLAHABAD
ALLAHABAD
JHANSI
JHANSI
JHANSI
JHANSI
JHANSI
JHANSI
JHANSI
JHANSI
IZZATNAGAR
Station
PARASHNATH
KODERMA
DHANBAD JN.
GOMOH JN.
DALTONGANJ
SINGRAULI
DEHRI-ON-SONE
GAYA JN.
SASARAM JN.
MUGHALSARAI JN.
ANUGRAHA NARAYAN ROAD
SAHARSA JN.
BAPUDHAM MOTIHARI
DARBHANGA JN.
RAUXAUL JN.
JAYNAGAR
SAMASTIPUR JN.
NARKATIAGANJ JN.
BETIAH
SAGAULI JN.
MADHUBANI
BARAUNI JN.
HAJIPUR JN.
KHAGARIA JN.
MUZAFFARPUR JN.
DURGAPUR
ASANSOL
JASIDIH
MADHUPUR
HOWRAH
RAMPURHAT
BANDEL
BARDDHAMAN
BHAGALPUR
MALDA TOWN
JAMALPUR
NEW FARAKKA
KOLKATA TERMINAL
NAIHATI JN.
SEALDAH
AGRA CANTT
MATHURA JN
AGRA FORT
RAJA KI MANDI
ALLAHABAD
MIRZAPUR
ETAWAH
KANPUR CENTRAL
FATEHPUR
ALIGARH
TUNDLA
PHAPHUND
JHANSI
LALITPUR
GWALIOR
ORAI
BANDA
CHITRAKUTDHAM KARWI
MAHOBA
MORENA
KATHGODAM
Page 45
Score
A/A1
FF
613
584
528
503
493
401
638
541
445
411
311
503
500
472
466
429
407
378
353
318
267
578
542
458
450
669
566
506
448
497
493
412
372
554
548
543
503
564
449
436
533
476
431
426
576
489
457
438
434
422
388
336
584
548
523
509
418
416
369
330
770
A
A
A1
A
A
A
A
A1
A
A1
A
A
A
A1
A
A
A
A
A
A
A
A
A
A
A1
A
A
A
A
A1
A
A
A
A1
A
A
A
A
A
A1
A1
A1
A
A
A1
A
A
A1
A
A
A
A
A1
A
A1
A
A
A
A
A
A
4
4
3
4
4
4
4
3
4
3
4
4
4
3
4
4
3
4
4
4
4
4
3
4
3
3
3
3
4
1
3
1
1
2
3
3
4
4
1
1
2
2
3
3
2
4
3
2
4
3
4
4
1
3
1
4
3
3
4
3
4
IR
84
130
227
268
285
378
59
211
341
373
401
266
271
311
318
357
375
389
395
400
407
142
208
325
334
44
166
258
340
275
283
372
390
185
192
207
267
169
339
346
220
307
352
359
145
291
328
344
349
363
383
396
131
193
237
255
366
367
392
397
11
Rank of the station in
Zone
Div.
A/A1
2
1
63
3
2
100
9
3
52
11
4
212
13
5
226
27
6
304
1
1
48
8
2
47
20
3
272
24
4
74
33
5
326
10
1
210
12
2
215
16
3
63
17
4
253
23
5
284
26
6
301
29
7
315
30
8
320
32
9
325
35
10
332
4
1
108
7
2
164
18
3
258
19
4
68
1
1
35
2
2
129
7
3
203
12
4
271
9
1
57
10
2
224
14
3
299
15
4
316
4
1
40
5
2
150
6
3
163
8
4
211
3
1
131
11
2
270
13
3
71
4
1
49
8
2
61
12
3
280
13
4
286
2
1
35
7
2
232
9
3
261
10
4
70
11
5
277
14
6
290
17
7
309
19
8
321
1
1
31
3
2
151
5
3
53
6
4
200
15
5
293
16
6
294
18
7
317
20
8
322
1
1
9
FF
36
60
74
125
130
167
29
68
155
124
8
123
5
102
143
161
125
172
176
7
183
66
66
145
109
15
49
82
154
23
90
29
31
25
61
65
124
79
26
27
31
41
114
117
20
131
107
45
158
119
170
177
11
62
20
117
121
122
173
131
6
Pg
165
167
169
171
173
175
177
179
181
183
185
187
189
191
193
195
197
199
201
203
205
207
209
211
213
215
217
219
221
223
225
227
229
231
233
235
237
239
241
243
245
247
249
251
253
255
257
259
261
263
265
267
269
271
273
275
277
279
281
283
285
Zone
NER
NER
NER
NER
NER
NER
NER
NER
NER
NER
NER
NER
NER
NFR
NFR
NFR
NFR
NFR
NFR
NFR
NFR
NFR
NFR
NFR
NFR
NFR
NFR
NFR
NFR
NFR
NFR
NFR
NFR
NFR
NFR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
Division
IZZATNAGAR
LUCKNOW
LUCKNOW
LUCKNOW
LUCKNOW
LUCKNOW
VARANASI
VARANASI
VARANASI
VARANASI
VARANASI
VARANASI
VARANASI
ALIPURDUAR JN.
ALIPURDUAR JN.
ALIPURDUAR JN.
ALIPURDUAR JN.
KATIHAR JN.
KATIHAR JN.
KATIHAR JN.
KATIHAR JN.
KATIHAR JN.
KATIHAR JN.
KATIHAR JN.
LUMDING
LUMDING
LUMDING
LUMDING
LUMDING
RANGIYA JN.
RANGIYA JN.
RANGIYA JN.
TINSUKIA
TINSUKIA
TINSUKIA
AMBALA CANTT. JN.
AMBALA CANTT. JN.
AMBALA CANTT. JN.
AMBALA CANTT. JN.
AMBALA CANTT. JN.
AMBALA CANTT. JN.
AMBALA CANTT. JN.
AMBALA CANTT. JN.
AMBALA CANTT. JN.
DELHI JN.
DELHI JN.
DELHI JN.
DELHI JN.
DELHI JN.
DELHI JN.
DELHI JN.
DELHI JN.
DELHI JN.
DELHI JN.
DELHI JN.
DELHI JN.
DELHI JN.
DELHI JN.
DELHI JN.
DELHI JN.
DELHI JN.
Station
RUDRAPUR CITY
LUCKNOW JN.
KHALILABAD
GORAKHPUR JN.
GONDA JN.
BASTI
DEORIA SADAR
CHHAPRA JN.
MAU JN.
BELTHARA ROAD
SIWAN JN.
AZAMGARH
BALLIA
NEW COOCHBEHAR
ALIPURDUAR JUNCTION
NEW ALIPURDUAR
COOCHBEHAR
NEW JALPAIGURI
KATIHAR JN
KISHANGANJ
PURNEA JN
SILIGURI JN
RAIGANJ
JOGBANI
LUMDING
SILCHAR
KAMAKHYA
DIMAPUR
GUWAHATI
BONGAIGAON
RANGIYA JN.
BARPETA ROAD
JORHAT TOWN
TINSUKIA
DIBRUGARH TOWN
CHANDIGARH
PATIALA
KALKA
BATHINDA JUNCTION
RAJPURA JN.
SIRHIND JN.
AMBALA CANTT. JN.
JAGADHRI
SAHARANPUR JN.
ANAND VIHAR TERMINAL
ROHTAK
DELHI CANTT.
KARNAL
SONIPAT
NEW DELHI
DELHI SARAI ROHILLA
MUZAFFARNAGAR
BALLABGARH
GURGAON
DELHI JN.
MEERUT CANTT.
H. NIZAMUDDIN
FARIDABAD
ADARSHNAGARDELHI
PANIPAT
MEERUT CITY
Page 46
Score
A/A1
FF
623
614
572
571
567
543
540
536
512
452
449
415
304
596
581
574
461
656
642
629
556
536
453
450
607
596
545
526
430
610
603
595
559
497
493
686
603
582
557
555
524
506
487
420
632
566
561
540
525
517
511
497
490
478
471
452
434
429
429
424
413
A
A1
A
A1
A
A
A
A1
A
A
A
A
A
A
A
A
A
A1
A
A
A
A
A
A
A
A
A
A
A1
A
A
A
A
A
A
A1
A
A
A
A
A
A1
A
A
A1
A
A
A
A
A1
A
A
A
A
A1
A
A1
A
A
A
A
4
3
4
2
3
4
4
3
4
4
3
4
4
4
4
4
4
4
3
4
4
4
4
4
4
4
4
4
2
4
4
4
4
4
4
3
4
4
3
4
4
2
3
2
2
2
3
3
1
1
2
3
2
2
1
3
1
2
4
2
2
IR
77
83
151
153
163
204
212
216
250
331
337
369
406
111
138
149
321
49
55
70
178
217
329
333
94
112
199
231
353
88
103
114
173
278
284
32
100
136
176
184
236
261
293
365
68
165
172
213
234
248
253
279
290
305
313
330
348
355
356
361
370
Rank of the station in
Zone
Div.
A/A1
2
2
59
3
1
21
4
2
116
5
3
36
6
4
126
7
6
160
8
1
165
9
2
48
10
3
195
11
4
264
12
5
268
13
6
296
14
7
331
7
1
84
10
2
107
11
3
114
19
4
256
1
1
10
2
2
45
3
3
53
13
4
139
15
5
169
20
6
262
21
7
266
5
1
72
8
2
85
14
3
156
16
4
179
22
5
73
4
1
66
6
2
78
9
3
87
12
1
135
17
2
219
18
3
225
2
1
6
7
2
76
10
3
105
13
4
137
15
5
145
23
6
184
28
7
56
37
8
233
53
9
292
5
1
17
11
2
128
12
3
134
18
4
166
22
5
182
25
6
55
27
7
198
33
8
220
36
9
231
40
10
245
43
11
65
46
12
263
48
13
72
49
14
282
50
15
283
51
16
288
54
17
297
FF
35
28
71
22
47
92
93
70
113
149
110
163
182
52
65
69
144
24
17
31
82
96
148
151
42
53
3
102
46
39
47
2
81
127
129
12
46
64
53
85
103
35
95
49
12
23
51
69
19
21
34
88
38
40
24
108
28
47
160
48
50
Pg
287
289
291
293
295
297
299
301
303
305
307
309
311
313
315
317
319
321
323
325
327
329
331
333
335
337
339
341
343
345
347
349
351
353
355
357
359
361
363
365
367
369
371
373
375
377
379
381
383
385
387
389
391
393
395
397
399
401
403
405
407
Zone
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NWR
NWR
NWR
NWR
NWR
NWR
NWR
NWR
NWR
NWR
NWR
NWR
NWR
NWR
NWR
NWR
NWR
NWR
NWR
NWR
NWR
NWR
NWR
NWR
Division
DELHI JN.
DELHI JN.
FIROZPUR CANTT.
FIROZPUR CANTT.
FIROZPUR CANTT.
FIROZPUR CANTT.
FIROZPUR CANTT.
FIROZPUR CANTT.
FIROZPUR CANTT.
FIROZPUR CANTT.
FIROZPUR CANTT.
FIROZPUR CANTT.
FIROZPUR CANTT.
LUCKNOW
LUCKNOW
LUCKNOW
LUCKNOW
LUCKNOW
LUCKNOW
LUCKNOW
LUCKNOW
LUCKNOW
LUCKNOW
LUCKNOW
LUCKNOW
LUCKNOW
LUCKNOW
MORADABAD
MORADABAD
MORADABAD
MORADABAD
MORADABAD
MORADABAD
MORADABAD
MORADABAD
MORADABAD
MORADABAD
AJMER
AJMER
AJMER
AJMER
AJMER
AJMER
AJMER
BIKANER
BIKANER
BIKANER
BIKANER
BIKANER
BIKANER
BIKANER
JAIPUR
JAIPUR
JAIPUR
JAIPUR
JAIPUR
JAIPUR
JODHPUR
JODHPUR
JODHPUR
JODHPUR
Station
DELHI SHAHADRA
GHAZIABAD
BEAS
UDHAMPUR
JAMMU TAWI
FIROZPUR CANTT.
CHAKKI BANK
LUDHIANA
PATHANKOT
AMRITSAR
PHAGWARA
JALANDHAR CITY
JALLANDHAR CANTT.
LUCKNOW
BARABANKI
FAIZABAD
VARANASI
BHADOHI
SULTANPUR
RAE
AYODHYA
JAUNPUR
AKBAR PUR
UNNAO
PARTAPGARH
JANGHAI
SHAHGANJ
HARIDWAR
DEHRADUN
HARDOI
CHANDAUSI
MORADABAD
HAPUR
BAREILLY
SHAHJAHANPUR
ROORKEE
RAMPUR
UDAIPUR CITY
RANI
ABUROAD
AJMER
FALNA
BHILWARA
MARWAR JN.
LALGARH
HANUMANGARH JN.
BIKANER
SRI GANGANAGAR
SURATGARH
HISAR
BHIWANI
ALWAR
GANDHINAGAR-JP
PHULERA
JAIPUR
BANDIKUI
REWARI
NAGAUR
JODHPUR
BARMER
JAISALMER
Page 47
Score
A/A1
FF
390
381
869
668
617
586
549
519
506
497
494
478
362
546
532
512
472
469
468
449
424
395
384
379
329
309
307
633
590
555
527
526
500
497
491
487
476
597
573
568
557
538
494
451
676
610
607
601
544
477
434
693
625
585
530
483
480
625
550
513
509
A
A
A
A
A1
A
A
A1
A
A1
A
A
A
A1
A
A
A1
A
A
A
A
A
A
A
A
A
A
A1
A1
A
A
A
A
A1
A
A
A
A
A
A
A1
A
A
A
A
A
A
A
A
A
A
A
A
A
A1
A
A
A
A1
A
A
2
1
4
4
3
4
4
2
4
2
4
3
4
2
4
4
2
4
4
4
4
4
4
3
4
4
4
3
3
3
4
3
3
3
3
4
4
4
4
4
3
4
4
4
4
4
4
4
4
3
3
3
4
3
2
4
3
4
3
4
4
IR
381
385
1
45
82
124
190
243
264
277
282
304
394
197
221
252
312
316
317
336
362
380
384
388
398
402
403
67
119
182
228
232
272
276
287
294
308
108
150
161
175
214
281
332
36
90
93
105
203
306
347
30
73
127
225
298
302
75
187
249
254
Rank of the station in
Zone
Div.
A/A1
56
18
307
58
19
311
1
1
1
3
2
36
6
3
20
9
4
95
16
5
149
24
6
54
29
7
208
32
8
59
34
9
223
39
10
244
60
11
319
17
5
43
19
7
172
26
8
197
42
9
64
44
10
251
45
11
252
47
12
267
52
13
289
55
14
306
57
15
310
59
16
314
61
17
323
62
18
327
63
19
328
4
1
16
8
2
28
14
3
143
20
4
176
21
5
180
30
6
216
31
7
58
35
8
228
38
9
234
41
10
247
8
1
81
10
2
115
11
3
124
12
4
39
15
5
167
20
6
222
24
7
265
2
1
30
5
2
68
6
3
71
7
4
79
14
5
159
23
6
246
25
7
276
1
1
25
3
2
56
9
3
98
16
4
51
21
5
238
22
6
242
4
1
58
13
2
41
17
3
194
18
4
199
FF
51
30
1
20
27
57
87
33
121
36
128
100
175
28
99
115
43
141
142
152
162
169
171
130
178
179
180
22
36
57
4
76
84
87
91
132
137
50
70
76
52
94
6
150
17
1
41
48
91
101
112
11
33
39
32
135
99
34
59
112
116
Pg
409
411
413
415
417
419
421
423
425
427
429
431
433
435
437
439
441
443
445
447
449
451
453
455
457
459
461
463
465
467
469
471
473
475
477
479
481
483
485
487
489
491
493
495
497
499
501
503
505
507
509
511
513
515
517
519
521
523
525
527
529
Zone
NWR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SCR
SECR
SECR
SECR
SECR
SECR
SECR
SECR
SECR
SER
SER
SER
SER
SER
SER
SER
SER
SER
SER
SR
SR
SR
SR
SR
SR
Division
JODHPUR
GUNTAKAL JN.
GUNTAKAL JN.
GUNTAKAL JN.
GUNTAKAL JN.
GUNTAKAL JN.
GUNTAKAL JN.
GUNTAKAL JN.
GUNTUR JN.
HYDERABAD
HYDERABAD
HYDERABAD
NANDED
NANDED
NANDED
NANDED
NANDED
SECUNDERABAD JN.
SECUNDERABAD JN.
SECUNDERABAD JN.
SECUNDERABAD JN.
SECUNDERABAD JN.
SECUNDERABAD JN.
VIJAYAWADA
VIJAYAWADA
VIJAYAWADA
VIJAYAWADA
VIJAYAWADA
VIJAYAWADA
VIJAYAWADA
VIJAYAWADA
VIJAYAWADA
VIJAYAWADA
VIJAYAWADA
VIJAYAWADA
VIJAYAWADA
VIJAYAWADA
BILASPUR JN.
BILASPUR JN.
BILASPUR JN.
NAGPUR
NAGPUR
RAIPUR
RAIPUR
RAIPUR
ADRA
CHAKRADHARPUR
CHAKRADHARPUR
CHAKRADHARPUR
KHARAGPUR
KHARAGPUR
KHARAGPUR
KHARAGPUR
RANCHI
RANCHI
CHENNAI CENTRAL
CHENNAI CENTRAL
CHENNAI CENTRAL
CHENNAI CENTRAL
CHENNAI CENTRAL
CHENNAI CENTRAL
Station
PALI MARWAR
YADGIR
CUDDAPAH
TIRUPATI
RENIGUNTA
GUNTAKAL JN.
ANANTAPUR
RAICHUR
GUNTUR JN.
KACHEGUDA
NIZAMABAD
KURNOOL TOWN
NANDED
PARBHANI JN.
JALNA
NAGARSOL
AURANGABAD
SECUNDERABAD JN
MANCHIRYAL
HYDERABAD
KAZIPET JN.
WARANGAL
KHAMMAM
NELLORE
TENALI JN.
ELURU
SAMALKOT JN.
RAJAHMUNDRY
TUNI
VIJAYAWADA
KAKINADA TOWN
BHIMAVARAM TOWN
ONGOLE
TADEPALLIGUDEM
ANAKAPALLE
CHIRALA
GUDUR JN.
BILASPUR JN
CHAMPA JN.
RAIGARH
GONDIA
RAJNANDGAON
DURG
RAIPUR
BHILAI POWER HOUSE
BOKARO STEEL CITY
ROURKELA
TATANAGAR
JHARSUGUDA
DIGHA
KHARAGPUR
BALASORE
SHALIMAR
HATIA
RANCHI
KATPADI
CHENNAI CENTRAL
CHENNAI EGMORE
CHENGALPATTU JN.
TAMBARAM
ARAKKONAM JN
Page 48
Score
A/A1
FF
506
611
600
564
535
484
443
306
416
635
535
469
625
623
604
575
555
606
549
542
490
465
428
702
572
569
563
544
543
542
523
518
508
506
503
481
437
768
674
501
549
486
498
461
457
646
654
622
429
546
532
458
413
569
556
627
588
578
575
558
506
A
A
A
A1
A
A
A
A
A
A1
A
A
A
A
A
A
A
A1
A
A1
A
A
A
A
A
A
A
A
A
A1
A
A
A
A
A
A
A
A1
A
A
A
A
A
A1
A
A
A
A1
A
A
A1
A
A
A
A
A
A1
A1
A
A
A
4
4
4
2
4
4
4
4
3
3
4
4
3
3
4
4
3
1
4
3
3
3
3
2
2
3
3
2
3
1
4
4
3
4
3
3
3
2
4
4
3
4
3
2
4
4
3
2
3
4
3
4
4
4
3
2
1
1
1
1
1
IR
262
87
106
168
218
297
342
404
368
66
219
315
74
78
99
148
181
96
188
210
289
319
358
28
152
159
170
201
205
209
238
245
256
263
269
301
345
12
39
270
189
295
274
323
327
54
50
79
354
198
223
326
371
158
177
71
121
141
147
174
259
Rank of the station in
Zone
Div.
A/A1
19
5
206
5
1
65
8
2
80
12
3
38
20
4
170
28
5
237
32
6
273
36
7
329
35
1
295
2
1
15
21
2
171
30
3
250
3
1
57
4
2
60
7
3
75
9
4
113
14
5
142
6
1
23
15
2
147
19
3
46
27
4
230
31
5
254
34
6
285
1
1
23
10
2
117
11
3
122
13
4
132
16
5
158
17
6
161
18
7
45
22
8
185
23
9
191
24
10
201
25
11
207
26
12
213
29
13
241
33
14
275
1
1
3
2
2
32
4
3
214
3
1
148
6
6
235
5
1
218
7
2
67
8
3
260
2
1
44
1
1
40
3
2
19
9
3
281
6
1
155
7
2
50
8
3
259
10
4
298
4
1
121
5
2
138
18
1
54
26
2
29
31
3
34
32
4
112
35
5
136
46
6
204
FF
119
38
49
24
97
134
156
181
123
21
98
140
24
25
45
68
56
5
86
67
93
103
116
5
21
46
50
29
64
18
104
109
80
120
83
98
111
1
18
126
60
133
86
44
147
27
16
15
115
90
72
146
164
74
54
13
9
13
14
16
22
Pg
531
533
535
537
539
541
543
545
547
549
551
553
555
557
559
561
563
565
567
569
571
573
575
577
579
581
583
585
587
589
591
593
595
597
599
601
603
605
607
609
611
613
615
617
619
621
623
625
627
629
631
633
635
637
639
641
643
645
647
649
651
Zone
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SR
SWR
SWR
SWR
SWR
SWR
SWR
SWR
SWR
SWR
SWR
SWR
SWR
SWR
SWR
SWR
SWR
SWR
Division
Station
Score
A/A1
FF
CHENNAI CENTRAL
MADURAI JN.
MADURAI JN.
MADURAI JN.
MADURAI JN.
MADURAI JN.
MADURAI JN.
MADURAI JN.
PALAKKAD JN.
PALAKKAD JN.
PALAKKAD JN.
PALAKKAD JN.
PALAKKAD JN.
PALAKKAD JN.
PALAKKAD JN.
PALAKKAD JN.
PALAKKAD JN.
PALAKKAD JN.
PALAKKAD JN.
PALAKKAD JN.
SALEM JN.
SALEM JN.
SALEM JN.
SALEM JN.
SALEM JN.
SALEM JN.
TIRUCHCHIRAPPALLI JN.
TIRUCHCHIRAPPALLI JN.
TIRUCHCHIRAPPALLI JN.
TIRUCHCHIRAPPALLI JN.
TIRUCHCHIRAPPALLI JN.
TIRUVANANTHAPURAM CEN.
TIRUVANANTHAPURAM CEN.
TIRUVANANTHAPURAM CEN.
TIRUVANANTHAPURAM CEN.
TIRUVANANTHAPURAM CEN.
TIRUVANANTHAPURAM CEN.
TIRUVANANTHAPURAM CEN.
TIRUVANANTHAPURAM CEN.
TIRUVANANTHAPURAM CEN.
TIRUVANANTHAPURAM CEN.
TIRUVANANTHAPURAM CEN.
TIRUVANANTHAPURAM CEN.
TIRUVANANTHAPURAM CEN.
BANGALORE CITY
BANGALORE CITY
BANGALORE CITY
BANGALORE CITY
BANGALORE CITY
BANGALORE CITY
BANGALORE CITY
HUBLI
HUBLI
HUBLI
HUBLI
HUBLI
HUBLI
HUBLI
MYSORE
MYSORE
MYSORE
JOLARPETTAI JN
KOVILPATTI
VIRUDHUNAGAR JN
MADURAI JN
RAMESWARAM
DINDIGUL JN
TIRUNELVELI JN
TUTICORIN
PALAKKAD JN.
SHORANUR JN.
KASARGOD
KOZHIKKODE
THALASSERY
MANGALORE CENTRAL
KANNUR
PAYYANNUR
VADAKARA
KANHANGAD
MANGALORE JN
TIRUR
SALEM JN
ERODE JN
METTUPALAIYAM
KARUR JN.
COIMBATORE JN
TIRUPPUR
KUMBAKONAM
TIRUCHCHIRAPPALLI JN
THANJAVUR JN
MAYILADUTHURAI JN.
VILLUPURAM JN.
KANNIYAKUMARI
NAGERCOIL JN
ERNAKULAM JN
KOTTAYAM
KOLLAM JN
CHENGANNUR
TIRUVANANTHAPURAM CEN.
ALAPPUZHA
ALUVA
KAYANKULAM JN
TIRUVALLA
ERNAKULAM TOWN
THRISUR
BANGARPET
KENGERI
YESVANTPUR
BANGALORE CITY
SSP NILAYAM
KRISHNARAJAPURAM
BANGALORE CANTT.
VASCO-DA-GAMA
HUBLI
HOSPET
BELLARY
BELGAUM
BIJAPUR
DHARWAD
MYSORE
DAVANGERE
SHIMOGA TOWN
504
757
719
670
626
604
593
555
670
632
603
602
553
547
543
531
527
520
517
459
778
746
716
693
636
585
806
744
716
698
585
647
641
638
609
589
588
581
570
566
520
517
498
461
740
659
640
636
595
585
584
841
639
596
547
522
404
368
674
608
568
A
A
A
A1
A
A
A
A
A
A
A
A1
A
A
A
A
A
A
A
A
A
A
A
A
A1
A
A
A
A
A
A
A
A
A1
A
A
A
A1
A
A
A
A
A
A1
A
A
A1
A1
A
A
A
A
A
A
A
A
A
A
A
A
A
4
4
4
2
4
3
3
4
3
3
3
1
3
2
2
3
3
3
4
3
3
3
4
4
2
3
4
3
4
4
4
4
4
2
3
3
4
2
4
3
4
4
3
3
3
4
1
1
4
4
4
4
3
4
4
4
4
4
2
4
4
Page 49
IR
265
13
22
43
72
98
116
183
41
69
101
104
186
194
206
224
229
242
247
324
9
14
24
31
63
128
5
15
25
29
125
52
56
60
91
120
122
139
157
164
241
246
273
322
16
47
57
64
115
126
132
3
58
109
195
240
377
393
37
92
160
Rank of the station in
Zone
Div.
A/A1
47
7
209
3
1
10
6
2
17
12
3
9
19
4
55
21
5
74
24
6
89
36
7
144
11
1
33
17
2
52
22
3
77
23
4
26
37
5
146
38
6
152
39
7
162
40
8
174
41
9
177
43
10
189
45
11
193
50
12
257
2
1
7
4
2
11
7
3
19
10
4
26
16
5
13
29
6
99
1
1
5
5
2
12
8
3
20
9
4
24
28
5
96
13
1
42
14
2
46
15
3
12
20
4
69
25
5
92
27
6
93
30
7
32
33
8
120
34
9
127
42
10
188
44
11
192
48
12
217
49
13
66
2
1
13
4
2
38
5
3
11
7
4
14
10
5
88
11
6
97
12
7
101
1
1
3
6
2
47
9
3
82
14
4
153
15
5
187
16
6
303
17
7
318
3
1
31
8
2
70
13
3
123
FF
122
7
9
8
32
31
34
84
14
23
32
7
58
27
30
73
75
79
111
106
3
5
11
14
11
40
5
6
12
13
58
25
28
10
30
37
56
19
73
48
107
110
85
105
7
22
3
4
55
59
61
3
18
51
88
106
166
174
6
40
75
Pg
653
655
657
659
661
663
665
667
669
671
673
675
677
679
681
683
685
687
689
691
693
695
697
699
701
703
705
707
709
711
713
715
717
719
721
723
725
727
729
731
733
735
737
739
741
743
745
747
749
751
753
755
757
759
761
763
765
767
769
771
773
Zone
WCR
WCR
WCR
WCR
WCR
WCR
WCR
WCR
WCR
WCR
WCR
WCR
WCR
WCR
WCR
WCR
WCR
WR
WR
WR
WR
WR
WR
WR
WR
WR
WR
WR
WR
WR
WR
WR
WR
WR
WR
WR
WR
WR
WR
WR
WR
WR
WR
WR
WR
Division
BHOPAL
BHOPAL
BHOPAL
BHOPAL
BHOPAL
BHOPAL
JABALPUR
JABALPUR
JABALPUR
JABALPUR
JABALPUR
JABALPUR
JABALPUR
JABALPUR
KOTA
KOTA
KOTA
AHEMDABAD
AHEMDABAD
AHEMDABAD
AHEMDABAD
AHEMDABAD
AHEMDABAD
BHAVNAGAR TERMINUS
BHAVNAGAR TERMINUS
MUMBAI CENTRAL
MUMBAI CENTRAL
MUMBAI CENTRAL
MUMBAI CENTRAL
MUMBAI CENTRAL
MUMBAI CENTRAL
MUMBAI CENTRAL
RAJKOT
RAJKOT
RAJKOT
RATLAM
RATLAM
RATLAM
RATLAM
RATLAM
VADODARA
VADODARA
VADODARA
VADODARA
VADODARA
Station
HABIBGANJ
HOSHANGABAD
ITARSI
BINA
VIDISHA
BHOPAL
JABALPUR
PIPARIYA
MAIHAR
REWA
DAMOH
SATNA
KATNI
SAUGOR
KOTA
SAWAI MADHOPUR
BHARATPUR
GANDHIDHAM
MAHESANA
NEW BHUJ
VIRAMGAM
PALANPUR
AHMEDABAD
VERAVAL
BHAVNAGAR TERMINUS
SURAT
MUMBAI CENTRAL
NAVSARI
VALSAD
VAPI
UDHANA
BANDRA TERMINUS
JAMNAGAR
RAJKOT
SURENDRANAGAR
NAGDA
CHITTORGARH JN.
INDORE
UJJAIN
RATLAM
ANKLESHWAR
ANAND
VADODARA
BHARUCH
NADIAD
Score
A/A1
FF
720
582
576
545
525
450
623
563
556
530
522
508
490
476
723
583
421
846
682
660
638
606
544
713
621
798
719
618
591
586
571
488
812
787
670
647
526
493
486
380
774
705
671
654
635
A
A
A
A
A
A1
A1
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A1
A
A
A1
A1
A
A
A
A
A1
A
A1
A
A
A
A
A
A
A
A
A1
A
A
2
3
3
3
3
1
2
4
4
4
4
3
3
4
2
3
3
4
4
4
4
4
1
3
3
1
3
2
2
3
4
3
4
3
4
4
4
2
3
3
3
2
2
2
3
IR
20
137
144
200
233
335
76
171
179
226
239
257
288
309
19
134
364
2
34
46
61
95
202
26
80
6
21
81
118
123
155
292
4
8
42
53
230
286
296
387
10
27
40
51
65
Rank of the station in
Zone
Div.
A/A1
2
1
16
5
2
106
6
3
110
9
4
157
11
5
181
16
6
69
3
1
18
7
2
133
8
3
140
10
4
175
12
5
186
13
6
202
14
7
229
15
8
248
1
1
15
4
2
103
17
3
291
1
1
2
9
2
28
12
3
37
15
4
49
19
5
73
23
6
44
7
1
21
17
2
61
3
1
1
6
2
5
18
3
62
20
4
91
21
5
94
22
6
118
26
7
60
2
1
4
4
2
2
11
3
34
14
1
43
24
2
178
25
3
227
27
4
236
28
5
313
5
1
8
8
2
22
10
3
8
13
4
41
16
5
51
FF
3
42
44
63
77
25
14
80
83
100
105
81
92
138
2
41
120
2
16
21
30
43
17
10
26
1
9
16
18
38
72
94
4
2
19
26
101
37
96
129
4
4
7
9
20
Following pages contain the detailed station-wise report in the order specified in
Annexure 4. The page numbers for respective stations can be referred to the table
provided in Annexure 4.
Page 50
Pg
775
777
779
781
783
785
787
789
791
793
795
797
799
801
803
805
807
809
811
813
815
817
819
821
823
825
827
829
831
833
835
837
839
841
843
845
847
849
851
853
855
857
859
861
863
Name of Station
NASIK ROAD
Division
BHUSAWAL
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
791
Level 1
7
6
1
1
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
755
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
762
Level 1
744
Level 2
Passenger Cleanliness Score
This Station
791
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
791
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
791
Highest Score In Footfall Class
791
Highest Score In Zone
791
Highest Score In Division
791
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
93
86
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
0
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 51
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 52
Cleanliness Scores By
Passengers
Non-Passengers
777
767
788
800
792
624
794
788
793
759
747
836
757
759
818
793
791
783
781
793
797
792
800
825
786
788
781
793
778
788
767
730
753
784
778
777
773
787
776
791
786
792
793
786
786
767
767
643
743
738
671
719
786
752
719
786
829
800
705
757
805
705
771
705
814
752
752
671
733
738
848
767
686
814
805
781
752
786
767
743
Score
667
667
800
800
733
800
867
733
800
667
800
800
667
Name of Station
BURHANPUR
Division
BHUSAWAL
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
716
Level 2
23
18
10
4
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
810
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
857
Level 1
818
Level 1
Passenger Cleanliness Score
This Station
716
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
716
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
791
Highest Score In Footfall Class
869
Highest Score In Zone
791
Highest Score In Division
791
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
87
91
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
45
Sensitized cleaning staff about correct practices
82
Observed the use of CCTVs for monitoring cleanliness at stations
45
Availability of Washable CC Apron over tracks at station
82
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 53
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 54
Cleanliness Scores By
Passengers
Non-Passengers
696
755
681
805
681
821
676
671
682
702
696
845
780
740
692
670
677
683
711
679
667
682
734
796
677
673
678
667
667
676
700
702
662
674
652
631
728
708
667
661
684
669
695
789
792
778
804
832
875
832
791
758
758
773
785
814
787
820
798
812
845
796
809
780
782
801
782
845
818
787
777
750
810
780
793
784
798
798
805
771
Score
764
836
855
764
818
873
909
891
800
873
818
891
818
Name of Station
CHALISGAON
Division
BHUSAWAL
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
683
Level 2
33
27
15
5
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
811
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
800
Level 1
827
Level 1
Passenger Cleanliness Score
This Station
683
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
683
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
791
Highest Score In Footfall Class
869
Highest Score In Zone
791
Highest Score In Division
791
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
79
85
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
0
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 55
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 56
Cleanliness Scores By
Passengers
Non-Passengers
704
846
681
860
624
774
681
679
675
644
609
740
636
644
698
672
695
675
675
698
687
679
667
731
678
692
674
664
683
683
634
614
685
689
670
652
680
680
663
644
688
664
680
800
717
786
706
706
831
806
731
786
794
851
866
766
846
851
760
800
880
846
757
751
777
806
771
751
766
774
860
849
814
860
860
766
840
817
800
800
Score
720
880
880
840
840
800
840
760
760
800
800
760
880
Name of Station
JALGAON
Division
BHUSAWAL
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
637
Level 2
62
50
19
8
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
802
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
836
Level 1
808
Level 1
Passenger Cleanliness Score
This Station
637
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
637
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
791
Highest Score In Footfall Class
791
Highest Score In Zone
791
Highest Score In Division
791
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
76
53
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
0
Sensitized cleaning staff about correct practices
75
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 57
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 58
Cleanliness Scores By
Passengers
Non-Passengers
632
825
626
739
626
761
623
626
618
604
583
687
626
605
657
635
643
671
637
632
632
636
633
659
623
619
656
630
636
637
612
582
573
616
603
625
616
620
610
609
631
615
621
772
789
789
753
756
850
825
747
872
753
831
786
767
731
767
836
775
886
753
822
803
811
803
778
803
750
706
786
864
703
753
814
714
756
775
775
803
Score
800
800
900
750
800
800
900
800
850
800
900
800
800
Name of Station
BHUSAWAL
Division
BHUSAWAL
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
592
Level 3
117
90
35
13
5
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
747
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
737
Level 2
733
Level 2
Passenger Cleanliness Score
This Station
592
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
592
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
791
Highest Score In Footfall Class
791
Highest Score In Zone
791
Highest Score In Division
791
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
71
59
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
0
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 59
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 60
Cleanliness Scores By
Passengers
Non-Passengers
595
803
592
807
573
650
592
565
593
579
517
638
587
528
618
582
593
617
590
596
559
590
616
625
598
581
623
605
602
583
557
519
549
576
587
569
581
582
577
586
583
572
597
747
687
763
673
683
770
760
670
763
763
807
743
707
750
713
690
660
793
713
710
710
693
783
763
617
757
743
790
700
673
767
823
653
750
753
753
673
Score
640
760
760
800
800
640
800
680
800
640
760
720
760
Name of Station
AMRAVATI
Division
BHUSAWAL
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
576
Level 3
146
111
67
17
6
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
776
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
800
Level 1
800
Level 1
Passenger Cleanliness Score
This Station
576
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
576
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
791
Highest Score In Footfall Class
869
Highest Score In Zone
791
Highest Score In Division
791
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
45
16
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
Sensitized cleaning staff about correct practices
0
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 61
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 62
Cleanliness Scores By
Passengers
Non-Passengers
618
780
608
780
572
780
573
583
555
549
554
559
562
563
537
536
585
610
523
596
582
581
524
608
553
552
547
548
550
523
529
587
638
595
577
585
629
601
586
610
588
583
579
800
760
780
760
780
760
740
760
740
760
780
760
780
780
780
800
760
800
760
780
760
780
800
780
780
760
740
780
800
800
780
760
780
780
800
780
800
Score
800
800
800
800
800
800
800
800
800
800
800
800
0
Name of Station
MANMAD
Division
BHUSAWAL
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
532
Level 3
222
173
71
21
7
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
593
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
429
Level 4
425
Level 4
Passenger Cleanliness Score
This Station
532
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
532
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
791
Highest Score In Footfall Class
791
Highest Score In Zone
791
Highest Score In Division
791
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
55
46
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
25
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
75
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 63
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 64
Cleanliness Scores By
Passengers
Non-Passengers
528
558
535
567
511
525
509
511
508
477
487
601
493
481
544
507
511
518
514
505
517
507
524
613
499
518
510
497
513
497
495
491
517
519
530
529
516
518
500
502
512
524
500
475
608
558
550
567
642
542
550
592
533
608
600
617
575
625
533
608
692
625
608
650
508
525
617
533
558
667
650
567
600
575
625
633
533
575
642
558
Score
500
400
500
400
400
350
500
400
500
300
350
450
500
Name of Station
KHANDWA
Division
BHUSAWAL
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
525
Level 3
235
183
78
22
8
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
518
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
428
Level 4
551
Level 3
Passenger Cleanliness Score
This Station
525
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
525
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
791
Highest Score In Footfall Class
791
Highest Score In Zone
791
Highest Score In Division
791
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
76
94
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
70
Sensitized cleaning staff about correct practices
90
Observed the use of CCTVs for monitoring cleanliness at stations
40
Availability of Washable CC Apron over tracks at station
50
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 65
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 66
Cleanliness Scores By
Passengers
Non-Passengers
551
420
546
569
549
487
552
530
532
531
521
520
435
472
509
538
530
534
527
544
538
542
512
527
545
537
518
542
529
519
532
498
497
508
528
526
538
537
529
537
538
529
544
598
520
559
583
591
500
400
388
429
528
540
560
500
510
550
570
471
550
489
546
530
474
550
510
489
533
566
576
508
505
537
610
472
580
498
490
500
Score
467
620
600
511
640
467
378
444
560
467
467
280
400
Name of Station
AKOLA
Division
BHUSAWAL
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
463
Level 4
320
255
104
28
9
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
772
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
841
Level 1
838
Level 1
Passenger Cleanliness Score
This Station
463
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
463
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
791
Highest Score In Footfall Class
791
Highest Score In Zone
791
Highest Score In Division
791
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
72
74
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 67
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 68
Cleanliness Scores By
Passengers
Non-Passengers
488
783
571
857
393
639
412
465
485
619
623
480
401
388
435
500
522
492
477
411
467
438
420
466
465
479
480
496
441
405
475
362
409
501
350
364
413
514
345
457
436
403
433
714
803
823
797
768
811
557
603
720
706
769
754
831
769
763
783
729
837
782
734
791
797
809
714
749
777
763
757
682
663
806
783
629
831
689
757
791
Score
886
886
857
886
829
686
857
914
829
771
914
829
771
Name of Station
BADNERA
Division
BHUSAWAL
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
449
Level 4
338
269
153
29
10
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
699
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
714
Level 2
676
Level 2
Passenger Cleanliness Score
This Station
449
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
449
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
791
Highest Score In Footfall Class
869
Highest Score In Zone
791
Highest Score In Division
791
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
51
44
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
0
Sensitized cleaning staff about correct practices
86
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 69
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 70
Cleanliness Scores By
Passengers
Non-Passengers
468
709
542
763
411
709
408
458
442
524
524
418
437
458
421
465
442
445
476
417
442
433
388
499
445
449
413
403
410
452
483
420
472
541
450
344
438
532
374
456
422
444
405
709
695
680
723
723
723
559
600
680
723
723
709
709
709
723
709
695
709
695
666
709
709
695
723
695
638
655
746
693
614
657
720
654
738
695
695
723
Score
657
657
686
686
771
600
743
657
743
686
686
686
800
Name of Station
SHEGAON
Division
BHUSAWAL
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
433
Level 4
351
279
159
30
11
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
690
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
776
Level 1
776
Level 1
Passenger Cleanliness Score
This Station
433
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
433
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
791
Highest Score In Footfall Class
869
Highest Score In Zone
791
Highest Score In Division
791
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
67
66
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 71
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 72
Cleanliness Scores By
Passengers
Non-Passengers
438
762
500
795
407
610
406
412
442
554
553
436
401
385
473
489
444
441
492
398
479
426
461
430
438
457
446
439
420
413
475
346
367
481
332
319
407
480
347
427
398
380
422
710
643
724
824
824
671
471
505
614
686
681
724
743
605
743
614
543
800
662
676
614
633
586
662
714
614
690
819
610
629
738
757
695
757
667
667
695
Score
800
800
914
800
829
514
829
857
800
771
800
829
543
Name of Station
PANVEL
Division
MUMBAI(CST)
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
680
Level 2
35
29
2
6
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
876
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
809
Level 1
783
Level 1
Passenger Cleanliness Score
This Station
680
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
680
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
798
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
680
Highest Score In Footfall Class
798
Highest Score In Zone
791
Highest Score In Division
680
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
78
73
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
20
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 73
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
More than 50K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 74
Cleanliness Scores By
Passengers
Non-Passengers
668
878
669
941
658
750
686
659
672
659
638
740
670
607
691
667
670
676
679
662
670
657
667
734
675
664
663
664
679
682
673
659
607
651
672
634
665
657
652
650
671
668
667
879
827
843
788
746
967
843
798
822
880
936
859
839
884
863
829
903
961
874
883
848
827
896
816
771
788
881
900
811
832
849
938
822
859
892
822
832
Score
700
820
840
800
800
740
920
720
820
760
860
780
800
Name of Station
LOKMANYA TILAK
Division
MUMBAI(CST)
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
613
Level 2
85
22
17
9
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
584
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
414
Level 4
533
Level 3
Passenger Cleanliness Score
This Station
613
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
613
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
768
Highest Score In Category
798
Highest Score In Zone
791
Highest Score In Division
680
Highest Score In Footfall Class
768
Highest Score In Zone
791
Highest Score In Division
680
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
74
49
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
50
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 75
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
25-50K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 76
Cleanliness Scores By
Passengers
Non-Passengers
600
618
603
564
587
777
591
587
607
598
585
657
609
584
615
602
598
594
606
592
620
604
597
670
619
607
592
602
609
606
614
615
603
593
597
585
583
599
588
592
589
586
617
618
586
705
750
641
509
455
514
505
532
514
627
614
486
600
600
514
641
586
650
550
582
491
632
605
595
705
582
705
490
686
618
582
568
705
745
555
Score
300
700
600
600
600
400
300
300
600
300
600
400
400
Name of Station
DADAR
Division
MUMBAI(CST)
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
603
Level 2
102
25
6
11
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
752
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
800
Level 1
728
Level 2
Passenger Cleanliness Score
This Station
603
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
603
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
798
Highest Score In Category
798
Highest Score In Zone
791
Highest Score In Division
680
Highest Score In Footfall Class
798
Highest Score In Zone
791
Highest Score In Division
680
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
67
44
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
33
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
67
Availability of Washable CC Apron over tracks at station
33
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 77
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
More than 50K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 78
Cleanliness Scores By
Passengers
Non-Passengers
563
767
598
792
585
708
555
562
600
579
627
672
597
528
623
582
586
590
589
579
566
590
566
675
572
585
584
581
584
568
648
594
589
575
575
560
568
583
578
584
587
568
591
717
675
667
733
683
792
750
700
758
742
700
775
675
850
833
758
758
817
742
692
842
725
750
658
717
667
775
842
617
692
708
808
650
775
767
692
783
Score
700
733
667
667
800
800
800
900
600
900
800
800
800
Name of Station
KALYAN
Division
MUMBAI(CST)
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
598
Level 3
107
27
8
12
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
678
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
520
Level 3
760
Level 1
Passenger Cleanliness Score
This Station
598
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
598
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
798
Highest Score In Category
798
Highest Score In Zone
791
Highest Score In Division
680
Highest Score In Footfall Class
798
Highest Score In Zone
791
Highest Score In Division
680
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
44
78
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 79
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
More than 50K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 80
Cleanliness Scores By
Passengers
Non-Passengers
594
642
570
750
585
533
584
549
607
571
593
670
613
554
588
587
565
579
581
569
560
605
592
666
574
570
593
553
567
569
599
587
619
558
578
589
604
580
559
558
588
556
556
633
733
642
533
517
758
642
683
542
783
758
758
758
742
850
758
633
775
600
633
775
617
533
742
642
450
567
650
425
633
667
592
525
742
617
625
742
Score
600
800
800
800
800
0
600
0
600
400
400
600
0
Name of Station
CST MUMBAI
Division
MUMBAI(CST)
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
584
Level 3
129
30
10
14
5
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
591
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
343
Level 5
472
Level 4
Passenger Cleanliness Score
This Station
584
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
584
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
798
Highest Score In Category
798
Highest Score In Zone
791
Highest Score In Division
680
Highest Score In Footfall Class
798
Highest Score In Zone
791
Highest Score In Division
680
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
82
66
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
67
Sensitized cleaning staff about correct practices
67
Observed the use of CCTVs for monitoring cleanliness at stations
67
Availability of Washable CC Apron over tracks at station
67
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 81
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
More than 50K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 82
Cleanliness Scores By
Passengers
Non-Passengers
577
648
575
729
571
614
563
572
578
570
573
613
598
596
571
578
580
574
590
576
569
582
573
623
577
572
572
576
588
575
597
588
573
561
535
546
544
551
547
573
556
554
580
633
629
567
564
500
543
476
548
514
514
643
676
550
548
648
464
510
629
624
652
562
605
610
610
593
581
595
629
543
600
643
643
657
567
633
524
629
Score
600
533
600
400
400
300
267
267
467
333
333
400
333
Name of Station
THANE
Division
MUMBAI(CST)
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
579
Level 3
140
33
12
15
6
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
686
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
520
Level 3
760
Level 1
Passenger Cleanliness Score
This Station
579
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
579
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
798
Highest Score In Category
798
Highest Score In Zone
791
Highest Score In Division
680
Highest Score In Footfall Class
798
Highest Score In Zone
791
Highest Score In Division
680
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
70
53
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
0
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 83
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
More than 50K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 84
Cleanliness Scores By
Passengers
Non-Passengers
581
769
583
775
559
569
573
536
574
564
538
630
557
528
603
560
571
561
570
565
568
574
573
644
555
567
564
564
549
576
568
553
549
566
591
562
577
579
565
569
563
555
574
785
677
685
585
546
669
708
692
708
785
685
685
677
762
708
708
608
662
785
700
669
708
677
677
715
685
708
683
692
662
685
675
808
777
685
554
692
Score
600
800
800
800
800
0
400
0
600
600
400
600
0
Name of Station
LONAVALA
Division
MUMBAI(CST)
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
380
Level 5
386
312
128
33
7
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
419
Level 4
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
486
Level 4
500
Level 3
Passenger Cleanliness Score
This Station
380
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
380
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
680
Highest Score In Footfall Class
791
Highest Score In Zone
791
Highest Score In Division
680
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
88
17
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 85
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 86
Cleanliness Scores By
Passengers
Non-Passengers
399
523
397
339
370
517
397
378
385
384
386
380
356
353
366
377
372
381
384
388
393
366
361
380
378
373
362
384
380
375
377
365
377
397
389
381
394
405
388
384
388
382
367
443
402
455
415
380
398
389
302
426
320
411
352
359
359
302
398
398
491
426
436
288
391
415
311
322
480
423
485
514
515
502
511
464
486
402
415
307
Score
600
500
500
400
600
400
500
500
500
300
500
600
500
Name of Station
WARDHA
Division
NAGPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
538
Level 3
215
168
95
20
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
NA
NA
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
488
Level 4
500
Level 4
Passenger Cleanliness Score
This Station
538
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
538
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
549
Highest Score In Footfall Class
869
Highest Score In Zone
791
Highest Score In Division
549
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
86
17
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 87
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 88
Cleanliness Scores By
Passengers
Non-Passengers
559
525
569
608
525
475
531
517
526
567
569
579
526
522
534
535
565
557
550
488
540
540
523
575
540
546
535
533
519
543
549
510
482
509
477
434
495
518
473
497
518
489
533
517
483
483
500
492
460
360
467
475
575
533
558
555
542
542
483
492
600
475
485
458
517
442
440
525
492
NA
600
492
483
400
592
450
550
558
530
525
Score
467
500
567
500
567
400
480
480
500
533
500
520
400
Name of Station
BETUL
Division
NAGPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
519
Level 3
244
190
108
23
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
678
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
679
Level 2
755
Level 1
Passenger Cleanliness Score
This Station
519
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
519
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
549
Highest Score In Footfall Class
869
Highest Score In Zone
791
Highest Score In Division
549
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
71
48
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
0
Sensitized cleaning staff about correct practices
86
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
14
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 89
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 90
Cleanliness Scores By
Passengers
Non-Passengers
511
675
520
696
499
661
531
525
501
491
487
538
546
523
494
490
495
499
496
484
503
507
504
570
498
505
502
523
503
491
493
527
518
530
511
512
516
511
530
515
504
498
485
704
668
686
667
658
729
600
661
611
658
696
754
614
704
700
661
636
743
490
700
661
750
704
646
643
514
633
664
442
508
567
657
425
679
675
675
661
Score
771
800
857
743
857
500
743
650
657
633
743
829
500
Name of Station
BALLARSHAH
Division
NAGPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
512
Level 3
251
196
114
24
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
NA
NA
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
488
Level 4
463
Level 4
Passenger Cleanliness Score
This Station
512
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
512
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
549
Highest Score In Footfall Class
869
Highest Score In Zone
791
Highest Score In Division
549
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
83
18
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 91
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 92
Cleanliness Scores By
Passengers
Non-Passengers
545
625
561
688
523
538
497
482
522
538
549
575
418
415
486
489
517
554
512
517
525
513
476
542
512
509
506
492
483
492
497
483
480
491
458
446
485
480
446
501
502
473
516
571
488
550
538
529
638
275
388
450
538
538
638
513
575
588
550
475
650
583
538
550
538
550
550
525
650
NA
638
613
621
NA
813
567
625
550
579
575
Score
400
450
450
500
575
400
571
429
514
457
457
486
500
Name of Station
CHANDRAPUR
Division
NAGPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
506
Level 3
260
205
118
25
5
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
601
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
535
Level 3
544
Level 3
Passenger Cleanliness Score
This Station
506
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
506
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
549
Highest Score In Footfall Class
869
Highest Score In Zone
791
Highest Score In Division
549
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
83
15
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
Sensitized cleaning staff about correct practices
0
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 93
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 94
Cleanliness Scores By
Passengers
Non-Passengers
532
658
534
683
483
490
491
465
508
514
520
541
467
447
500
499
517
546
505
490
525
502
484
542
505
510
499
496
486
517
496
486
523
474
450
431
505
474
470
495
505
487
506
617
420
583
633
630
650
433
442
600
550
633
633
592
533
558
567
567
708
500
567
567
583
542
580
567
567
400
625
383
583
600
642
467
650
592
525
508
Score
533
567
567
600
600
400
560
500
560
520
520
550
533
Name of Station
NAGPUR
Division
NAGPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
474
Level 4
310
62
42
26
7
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
689
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
613
Level 2
733
Level 2
Passenger Cleanliness Score
This Station
474
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
474
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
768
Highest Score In Category
798
Highest Score In Zone
791
Highest Score In Division
549
Highest Score In Footfall Class
768
Highest Score In Zone
791
Highest Score In Division
549
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
63
77
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
45
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
55
Availability of Washable CC Apron over tracks at station
64
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 95
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
25-50K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 96
Cleanliness Scores By
Passengers
Non-Passengers
513
764
552
800
450
618
480
458
483
534
542
466
407
458
466
466
512
494
482
439
538
465
419
496
456
471
453
461
425
474
491
444
446
507
420
413
448
492
406
500
436
417
456
727
455
545
560
667
691
582
673
560
673
709
745
636
673
782
691
564
836
620
700
764
691
691
618
691
680
600
764
636
527
700
745
540
709
709
600
709
Score
709
764
764
727
709
727
600
564
636
600
527
727
636
Name of Station
MIRAJ
Division
PUNE
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
578
Level 3
143
109
43
16
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
564
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
571
Level 3
613
Level 2
Passenger Cleanliness Score
This Station
578
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
578
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
578
Highest Score In Footfall Class
791
Highest Score In Zone
791
Highest Score In Division
578
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
91
50
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
10
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
60
Availability of Washable CC Apron over tracks at station
80
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 97
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 98
Cleanliness Scores By
Passengers
Non-Passengers
560
570
563
590
566
600
547
586
566
589
576
605
547
572
571
570
576
581
566
562
586
584
579
612
563
570
580
568
567
572
582
535
529
586
569
567
519
568
570
561
577
560
564
590
520
550
590
550
600
467
560
530
610
550
580
600
580
550
560
560
590
540
530
520
560
570
560
590
500
490
620
400
450
470
600
467
570
560
480
590
Score
560
580
660
680
700
500
500
560
620
540
600
580
600
Name of Station
KOLHAPUR
Division
PUNE
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
404
Level 4
376
302
126
32
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
674
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
619
Level 2
687
Level 2
Passenger Cleanliness Score
This Station
404
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
404
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
578
Highest Score In Footfall Class
791
Highest Score In Zone
791
Highest Score In Division
578
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
78
23
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
50
Sensitized cleaning staff about correct practices
75
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 99
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 100
Cleanliness Scores By
Passengers
Non-Passengers
410
730
423
740
426
588
411
404
420
413
408
389
410
392
401
409
421
383
391
417
397
409
387
405
409
426
401
395
396
406
386
425
412
414
410
414
409
421
404
422
414
425
413
690
653
710
683
703
645
705
683
660
710
690
695
705
685
693
615
603
683
648
665
615
738
628
674
685
640
645
700
500
657
718
740
400
650
625
665
723
Score
725
800
675
714
650
560
567
675
650
633
625
633
550
Name of Station
PUNE
Division
PUNE
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
370
Level 5
391
75
32
34
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
428
Level 4
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
436
Level 4
445
Level 4
Passenger Cleanliness Score
This Station
370
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
370
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
798
Highest Score In Category
798
Highest Score In Zone
791
Highest Score In Division
578
Highest Score In Footfall Class
798
Highest Score In Zone
791
Highest Score In Division
578
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
71
13
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
55
Sensitized cleaning staff about correct practices
82
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
9
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 101
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
More than 50K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 102
Cleanliness Scores By
Passengers
Non-Passengers
382
449
399
391
374
424
385
372
373
365
346
357
345
339
373
378
379
377
361
368
379
362
356
379
368
367
363
380
370
370
350
361
373
381
363
379
381
387
379
381
366
376
372
388
449
443
400
363
442
397
376
424
443
418
410
390
388
394
473
431
479
403
428
422
422
421
446
369
409
413
440
431
461
409
415
424
452
443
413
443
Score
455
418
509
473
400
418
491
364
473
418
455
473
382
Name of Station
SAINAGAR SHIRDI
Division
SOLAPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
738
Level 2
17
14
8
2
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
733
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
771
Level 1
800
Level 1
Passenger Cleanliness Score
This Station
738
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
738
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
738
Highest Score In Footfall Class
869
Highest Score In Zone
791
Highest Score In Division
738
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
66
90
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
50
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
75
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 103
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 104
Cleanliness Scores By
Passengers
Non-Passengers
727
746
722
757
732
743
719
726
740
761
686
753
740
731
747
738
742
735
766
725
713
751
733
767
729
722
752
720
725
726
723
709
768
724
737
741
723
737
716
735
739
740
726
696
757
661
771
707
729
743
693
679
746
754
757
786
757
757
718
736
714
786
750
754
721
693
707
679
782
750
782
718
664
757
736
718
796
736
786
718
Score
700
850
700
850
750
950
800
950
750
800
650
700
750
Name of Station
SOLAPUR
Division
SOLAPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
733
Level 2
18
4
8
3
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
516
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
632
Level 2
650
Level 2
Passenger Cleanliness Score
This Station
733
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
733
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
791
Highest Score In Category
798
Highest Score In Zone
791
Highest Score In Division
738
Highest Score In Footfall Class
791
Highest Score In Zone
791
Highest Score In Division
738
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
100
13
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
13
Sensitized cleaning staff about correct practices
88
Observed the use of CCTVs for monitoring cleanliness at stations
25
Availability of Washable CC Apron over tracks at station
13
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 105
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 106
Cleanliness Scores By
Passengers
Non-Passengers
721
504
736
504
702
513
732
716
722
718
713
752
737
699
726
735
735
730
720
722
731
716
717
770
713
714
722
721
719
718
717
741
724
743
740
731
736
743
720
736
713
716
720
446
433
467
538
492
600
533
454
479
421
492
563
479
525
446
525
446
600
446
483
479
500
483
492
446
513
500
492
571
542
558
421
467
517
525
488
479
Score
650
675
675
650
625
625
800
600
650
600
500
625
650
Name of Station
AHMEDNAGAR
Division
SOLAPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
659
Level 2
48
39
23
7
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
718
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
658
Level 2
767
Level 1
Passenger Cleanliness Score
This Station
659
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
659
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
738
Highest Score In Footfall Class
869
Highest Score In Zone
791
Highest Score In Division
738
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
98
95
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
Sensitized cleaning staff about correct practices
0
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 107
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 108
Cleanliness Scores By
Passengers
Non-Passengers
670
749
668
771
663
721
669
655
663
680
665
663
636
664
655
679
657
667
663
660
642
662
663
655
659
637
646
654
662
622
687
634
633
651
658
648
638
650
647
666
650
641
671
698
702
693
707
654
717
730
724
729
665
713
743
682
738
717
720
693
732
707
771
713
759
736
729
629
749
705
757
735
743
740
732
693
678
700
727
724
Score
756
725
822
778
756
0
689
533
689
725
711
0
600
Name of Station
LATUR
Division
SOLAPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
613
Level 2
86
64
37
10
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
NA
NA
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
625
Level 2
611
Level 2
Passenger Cleanliness Score
This Station
613
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
613
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
738
Highest Score In Footfall Class
869
Highest Score In Zone
791
Highest Score In Division
738
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
95
19
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 109
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 110
Cleanliness Scores By
Passengers
Non-Passengers
599
611
605
522
599
625
604
603
604
592
635
707
638
538
632
561
592
596
592
596
608
615
596
606
607
610
598
568
603
596
636
613
643
594
430
615
640
615
431
589
596
589
597
611
500
600
600
611
600
511
611
600
600
500
622
600
700
600
600
600
611
611
600
689
633
500
611
611
500
500
611
NA
600
667
622
600
611
600
622
611
Score
600
600
600
622
644
600
600
600
667
644
667
600
600
Name of Station
DAUND
Division
SOLAPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
570
Level 3
156
119
45
18
5
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
578
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
641
Level 2
652
Level 2
Passenger Cleanliness Score
This Station
570
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
570
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
738
Highest Score In Footfall Class
791
Highest Score In Zone
791
Highest Score In Division
738
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
97
26
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
56
Sensitized cleaning staff about correct practices
78
Observed the use of CCTVs for monitoring cleanliness at stations
11
Availability of Washable CC Apron over tracks at station
11
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 111
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 112
Cleanliness Scores By
Passengers
Non-Passengers
575
551
592
520
558
478
556
559
561
564
557
570
552
542
583
585
586
583
560
573
574
560
560
575
576
563
582
575
563
557
553
565
556
591
589
587
604
582
588
567
557
570
579
531
562
498
562
518
680
593
538
478
560
562
564
571
551
582
564
527
660
518
564
613
527
553
593
569
622
516
538
516
520
531
584
604
509
547
582
533
Score
667
733
622
667
622
600
778
622
644
533
622
667
622
Name of Station
KOPARGAON
Division
SOLAPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
567
Level 3
162
125
77
19
6
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
765
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
790
Level 1
789
Level 1
Passenger Cleanliness Score
This Station
567
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
567
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
738
Highest Score In Footfall Class
869
Highest Score In Zone
791
Highest Score In Division
738
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
78
43
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
33
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
67
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 113
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 114
Cleanliness Scores By
Passengers
Non-Passengers
556
767
537
767
510
811
544
540
558
546
519
646
532
499
567
561
542
580
558
536
561
549
575
622
554
538
549
554
558
556
550
511
501
580
547
511
553
553
518
549
559
539
548
767
689
733
722
822
744
800
778
778
756
822
789
767
800
778
756
789
789
800
767
756
756
767
833
722
767
678
767
789
756
800
844
778
733
767
756
767
Score
733
800
867
733
800
800
867
800
800
867
667
800
733
Name of Station
KURDUWADI
Division
SOLAPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
470
Level 4
314
249
139
27
7
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
473
Level 4
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
457
Level 4
500
Level 3
Passenger Cleanliness Score
This Station
470
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
470
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
738
Highest Score In Footfall Class
869
Highest Score In Zone
791
Highest Score In Division
738
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
97
1
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
0
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 115
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 116
Cleanliness Scores By
Passengers
Non-Passengers
475
425
495
425
449
442
491
463
460
467
462
461
445
462
469
498
494
496
465
489
498
466
446
460
472
465
475
496
457
470
455
447
477
488
482
454
489
498
484
483
472
479
500
533
533
442
425
425
450
483
408
450
433
442
517
442
433
425
442
417
467
517
533
525
550
525
517
442
475
400
533
442
525
442
425
558
517
517
442
550
Score
400
600
400
600
400
600
400
400
600
400
600
400
400
Name of Station
GULBARGA
Division
SOLAPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
426
Level 4
360
287
118
31
8
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
700
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
759
Level 1
757
Level 1
Passenger Cleanliness Score
This Station
426
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
426
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
791
Highest Score In Division
738
Highest Score In Footfall Class
791
Highest Score In Zone
791
Highest Score In Division
738
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
93
44
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
86
Availability of Washable CC Apron over tracks at station
14
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 117
Zone
CR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 118
Cleanliness Scores By
Passengers
Non-Passengers
487
736
529
736
484
746
408
439
463
443
442
371
365
364
397
427
436
432
426
419
435
431
408
406
435
441
421
441
439
443
437
397
454
500
401
429
470
510
406
408
509
437
445
696
686
736
736
736
711
646
579
711
736
736
736
736
721
736
721
736
629
750
736
736
736
721
736
719
667
671
696
683
683
696
696
683
618
761
736
736
Score
743
771
743
771
771
743
771
771
771
771
743
743
743
Name of Station
BHUBANESWAR
Division
KHURDA ROAD
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
674
Level 2
38
7
13
1
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
785
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
646
Level 2
740
Level 2
Passenger Cleanliness Score
This Station
674
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
674
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
791
Highest Score In Category
798
Highest Score In Zone
674
Highest Score In Division
674
Highest Score In Footfall Class
791
Highest Score In Zone
674
Highest Score In Division
674
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
92
56
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
80
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 119
Zone
ECoR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 120
Cleanliness Scores By
Passengers
Non-Passengers
680
823
668
810
683
672
676
671
681
677
671
667
674
664
669
677
678
667
673
667
663
669
670
705
681
669
670
679
668
659
669
685
672
665
662
656
665
669
654
668
668
664
665
746
794
789
712
701
754
694
734
734
727
692
798
754
763
780
741
780
871
780
812
769
761
792
786
792
752
766
871
743
829
763
792
687
874
803
727
758
Score
880
880
840
800
800
240
600
600
720
600
640
680
680
Name of Station
CUTTACK
Division
KHURDA ROAD
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
610
Level 2
89
67
29
2
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
792
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
719
Level 2
717
Level 2
Passenger Cleanliness Score
This Station
610
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
610
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
674
Highest Score In Division
674
Highest Score In Footfall Class
791
Highest Score In Zone
674
Highest Score In Division
674
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
100
100
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
67
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 121
Zone
ECoR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 122
Cleanliness Scores By
Passengers
Non-Passengers
601
833
597
733
603
800
605
609
607
602
604
624
619
615
612
608
603
604
603
607
608
609
613
623
605
605
608
605
609
603
601
618
612
611
612
611
605
605
601
599
598
607
605
783
800
800
817
850
833
633
767
683
700
733
767
750
783
767
700
783
917
850
783
733
733
733
717
800
750
850
850
817
800
800
783
800
783
750
783
700
Score
700
733
733
700
700
733
800
700
667
633
733
733
767
Name of Station
PURI
Division
KHURDA ROAD
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
605
Level 2
97
24
44
3
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
822
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
700
Level 2
783
Level 1
Passenger Cleanliness Score
This Station
605
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
605
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
869
Highest Score In Category
798
Highest Score In Zone
674
Highest Score In Division
674
Highest Score In Footfall Class
869
Highest Score In Zone
674
Highest Score In Division
674
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
99
79
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
50
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
50
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 123
Zone
ECoR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 124
Cleanliness Scores By
Passengers
Non-Passengers
619
788
622
863
600
800
614
616
615
616
623
594
597
569
597
609
610
617
613
605
590
604
594
621
602
603
598
600
600
603
606
592
597
595
598
583
600
606
596
603
613
613
605
800
850
788
750
775
863
775
788
750
863
800
838
788
850
950
838
813
863
888
813
788
838
763
850
788
875
763
850
813
800
875
850
825
775
800
850
788
Score
700
700
900
900
800
700
700
700
800
700
600
700
700
Name of Station
KHURDA ROAD
Division
KHURDA ROAD
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
596
Level 3
110
83
33
4
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
789
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
724
Level 2
756
Level 1
Passenger Cleanliness Score
This Station
596
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
596
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
674
Highest Score In Division
674
Highest Score In Footfall Class
791
Highest Score In Zone
674
Highest Score In Division
674
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
99
96
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
17
Sensitized cleaning staff about correct practices
83
Observed the use of CCTVs for monitoring cleanliness at stations
83
Availability of Washable CC Apron over tracks at station
83
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 125
Zone
ECoR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 126
Cleanliness Scores By
Passengers
Non-Passengers
607
863
570
813
577
767
609
598
587
607
614
628
504
553
602
601
606
575
614
594
606
582
518
665
594
582
556
564
600
582
595
541
599
543
594
562
604
556
605
578
601
567
576
825
808
796
796
771
850
625
675
746
813
796
871
746
738
833
767
733
896
838
800
825
800
767
783
850
479
829
808
554
492
800
767
571
800
838
783
846
Score
767
767
800
800
800
600
633
667
767
767
700
767
767
Name of Station
BHADRAK
Division
KHURDA ROAD
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
596
Level 3
113
86
54
5
5
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
782
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
726
Level 2
913
Level 1
Passenger Cleanliness Score
This Station
596
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
596
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
674
Highest Score In Division
674
Highest Score In Footfall Class
869
Highest Score In Zone
674
Highest Score In Division
674
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
100
99
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
17
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
83
Availability of Washable CC Apron over tracks at station
17
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 127
Zone
ECoR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 128
Cleanliness Scores By
Passengers
Non-Passengers
598
717
593
750
601
733
605
606
596
610
606
602
555
530
597
589
604
601
599
592
593
599
558
616
595
595
607
593
600
597
600
592
563
557
574
589
579
573
590
598
602
593
591
783
717
800
767
783
850
733
783
783
800
817
817
767
833
817
783
783
800
783
783
800
783
800
750
750
617
717
817
650
717
750
900
717
750
817
767
767
Score
833
900
967
967
900
0
600
750
733
700
700
900
700
Name of Station
JAJPUR-KEONJHAR ROAD
Division
KHURDA ROAD
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
582
Level 3
135
104
63
7
6
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
707
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
664
Level 2
725
Level 2
Passenger Cleanliness Score
This Station
582
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
582
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
674
Highest Score In Division
674
Highest Score In Footfall Class
869
Highest Score In Zone
674
Highest Score In Division
674
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
100
99
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
50
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 129
Zone
ECoR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 130
Cleanliness Scores By
Passengers
Non-Passengers
571
706
578
728
580
664
583
585
584
591
593
611
562
536
563
565
570
573
584
562
577
574
539
619
568
578
563
564
576
580
585
589
571
548
562
566
564
571
569
574
577
584
574
714
728
761
736
728
722
642
631
653
656
561
681
694
606
706
594
583
867
714
678
644
606
658
569
656
667
786
722
678
714
711
714
714
761
750
656
569
Score
800
700
750
650
750
700
800
700
750
600
700
700
400
Name of Station
BRAHMAPUR
Division
KHURDA ROAD
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
555
Level 3
180
141
55
9
7
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
690
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
713
Level 2
830
Level 1
Passenger Cleanliness Score
This Station
555
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
555
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
674
Highest Score In Division
674
Highest Score In Footfall Class
791
Highest Score In Zone
674
Highest Score In Division
674
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
97
46
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
0
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 131
Zone
ECoR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 132
Cleanliness Scores By
Passengers
Non-Passengers
588
753
591
760
578
673
579
608
571
603
599
528
462
485
552
592
587
586
603
559
606
569
522
575
551
541
545
538
551
566
593
484
517
510
510
475
545
549
505
526
601
551
560
720
693
653
678
653
643
550
575
680
635
693
740
700
650
753
673
608
760
593
733
670
693
648
700
725
630
693
765
660
628
693
735
620
720
728
733
753
Score
760
800
840
0
920
0
720
600
800
640
720
800
0
Name of Station
PALASA
Division
KHURDA ROAD
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
401
Level 4
379
305
168
13
8
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
509
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
637
Level 2
629
Level 2
Passenger Cleanliness Score
This Station
401
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
401
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
674
Highest Score In Division
674
Highest Score In Footfall Class
869
Highest Score In Zone
674
Highest Score In Division
674
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
99
89
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
14
Sensitized cleaning staff about correct practices
86
Observed the use of CCTVs for monitoring cleanliness at stations
14
Availability of Washable CC Apron over tracks at station
29
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 133
Zone
ECoR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 134
Cleanliness Scores By
Passengers
Non-Passengers
370
486
384
464
393
527
370
409
387
400
395
437
395
410
405
367
402
388
396
384
405
381
395
440
357
399
374
386
376
385
394
407
414
408
415
376
355
376
409
384
404
389
386
464
475
489
464
514
516
514
527
502
514
514
475
489
500
516
514
500
564
514
477
500
539
543
502
500
529
464
502
514
488
486
477
502
516
475
500
529
Score
629
629
629
629
629
629
629
629
629
629
657
657
629
Name of Station
SAMBALPUR
Division
SAMBALPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
564
Level 3
167
130
78
8
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
655
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
743
Level 2
789
Level 1
Passenger Cleanliness Score
This Station
564
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
564
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
674
Highest Score In Division
564
Highest Score In Footfall Class
869
Highest Score In Zone
674
Highest Score In Division
564
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
91
56
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
0
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 135
Zone
ECoR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 136
Cleanliness Scores By
Passengers
Non-Passengers
588
633
593
667
569
622
569
573
594
646
654
563
491
526
583
604
585
603
610
506
606
554
543
560
508
565
572
567
574
589
610
455
514
503
463
467
526
523
476
547
592
561
572
667
567
689
622
667
622
489
533
644
656
711
733
700
622
700
600
678
756
600
656
700
667
678
700
700
611
656
644
456
611
600
578
433
578
667
689
633
Score
800
800
733
800
800
800
733
667
800
800
733
667
800
Name of Station
RAYAGADA
Division
WALTAIR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
584
Level 3
133
102
62
6
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
680
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
650
Level 2
700
Level 2
Passenger Cleanliness Score
This Station
584
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
584
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
674
Highest Score In Division
584
Highest Score In Footfall Class
869
Highest Score In Zone
674
Highest Score In Division
584
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
98
65
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
0
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 137
Zone
ECoR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 138
Cleanliness Scores By
Passengers
Non-Passengers
630
725
624
713
584
600
601
602
592
650
641
545
516
530
601
614
610
623
620
581
616
592
588
575
569
569
598
586
582
605
614
502
564
551
515
519
573
588
520
587
625
579
612
663
700
675
638
650
663
575
588
700
625
688
738
663
713
700
625
638
700
713
650
650
688
650
663
650
638
650
763
425
650
613
713
425
738
713
725
738
Score
700
700
750
0
650
0
650
650
700
650
550
700
650
Name of Station
VISAKHAPATNAM
Division
WALTAIR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
548
Level 3
191
42
26
10
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
580
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
589
Level 3
608
Level 2
Passenger Cleanliness Score
This Station
548
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
548
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
768
Highest Score In Category
798
Highest Score In Zone
674
Highest Score In Division
584
Highest Score In Footfall Class
768
Highest Score In Zone
674
Highest Score In Division
584
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
100
100
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
25
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
25
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 139
Zone
ECoR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
25-50K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 140
Cleanliness Scores By
Passengers
Non-Passengers
533
583
516
563
524
550
539
530
524
566
558
591
556
578
524
524
550
520
566
523
539
530
519
600
533
540
495
512
529
528
560
563
581
528
530
500
517
523
547
527
531
522
510
558
567
567
575
600
600
613
613
583
554
583
571
600
571
563
567
583
588
567
613
525
538
583
571
588
613
600
613
542
538
538
521
554
579
550
583
542
Score
600
600
600
625
625
600
575
600
575
550
575
625
625
Name of Station
VIZIANAGARAM
Division
WALTAIR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
496
Level 4
280
221
89
11
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
647
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
674
Level 2
660
Level 2
Passenger Cleanliness Score
This Station
496
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
496
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
674
Highest Score In Division
584
Highest Score In Footfall Class
791
Highest Score In Zone
674
Highest Score In Division
584
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
100
91
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
40
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 141
Zone
ECoR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 142
Cleanliness Scores By
Passengers
Non-Passengers
462
666
464
640
491
620
458
492
494
522
515
531
518
463
492
457
495
483
502
452
493
492
465
540
466
488
480
468
464
472
515
532
471
464
478
492
459
478
482
478
498
468
466
666
626
626
654
649
703
629
640
631
626
631
586
660
654
660
620
649
689
640
606
614
606
640
614
586
634
660
634
640
606
674
654
646
640
674
620
543
Score
640
680
640
680
640
680
680
640
680
680
640
680
720
Name of Station
SRIKAKULAM ROAD
Division
WALTAIR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
482
Level 4
299
239
136
12
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
587
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
623
Level 2
613
Level 2
Passenger Cleanliness Score
This Station
482
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
482
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
674
Highest Score In Division
584
Highest Score In Footfall Class
869
Highest Score In Zone
674
Highest Score In Division
584
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
100
89
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
Sensitized cleaning staff about correct practices
0
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 143
Zone
ECoR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 144
Cleanliness Scores By
Passengers
Non-Passengers
487
570
454
570
454
590
481
485
462
492
491
531
434
491
496
496
489
449
487
487
480
458
431
533
498
471
445
443
486
475
491
436
505
437
487
439
495
445
492
442
492
453
460
603
545
553
610
593
608
525
550
538
615
610
648
565
618
643
590
525
588
668
598
513
545
603
578
590
570
545
578
538
635
583
578
590
610
565
583
590
Score
640
640
600
600
600
600
600
600
680
600
600
640
640
Name of Station
PATNA JN.
Division
DANAPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
571
Level 3
154
37
15
5
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
819
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
857
Level 1
833
Level 1
Passenger Cleanliness Score
This Station
571
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
571
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
798
Highest Score In Category
798
Highest Score In Zone
638
Highest Score In Division
571
Highest Score In Footfall Class
798
Highest Score In Zone
638
Highest Score In Division
571
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
66
53
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 145
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
More than 50K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 146
Cleanliness Scores By
Passengers
Non-Passengers
601
722
640
800
530
900
523
584
563
656
686
589
567
579
559
556
558
578
574
556
559
543
548
596
533
557
545
537
529
551
593
522
556
561
496
497
559
540
509
566
575
530
548
800
800
767
886
786
878
756
744
878
844
900
800
900
789
900
800
800
889
900
867
778
767
844
789
744
833
856
867
822
678
689
800
711
800
700
878
856
Score
1000
800
1000
800
600
800
1000
800
600
1000
800
1000
800
Name of Station
MOKAMA
Division
DANAPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
547
Level 3
196
154
89
6
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
692
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
547
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
547
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
571
Highest Score In Footfall Class
869
Highest Score In Zone
638
Highest Score In Division
571
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
72
50
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 147
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 148
Cleanliness Scores By
Passengers
Non-Passengers
543
764
567
655
533
709
521
502
536
584
608
565
456
539
556
561
581
571
548
558
552
557
550
548
521
537
559
554
560
567
577
478
514
528
450
486
487
514
500
597
533
527
567
764
673
709
673
745
636
527
673
709
655
745
636
691
673
709
636
636
709
709
618
764
655
745
745
745
673
727
691
727
745
782
727
745
745
655
655
727
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
BUXAR
Division
DANAPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
482
Level 4
300
240
97
14
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
557
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
529
Level 3
492
Level 4
Passenger Cleanliness Score
This Station
482
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
482
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
571
Highest Score In Footfall Class
791
Highest Score In Zone
638
Highest Score In Division
571
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
60
39
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
75
Observed the use of CCTVs for monitoring cleanliness at stations
50
Availability of Washable CC Apron over tracks at station
25
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 149
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 150
Cleanliness Scores By
Passengers
Non-Passengers
516
585
517
515
465
570
499
504
480
520
531
465
466
463
471
466
501
486
488
456
464
469
477
471
457
482
459
515
495
513
474
449
520
473
477
482
502
462
470
508
491
465
469
505
550
550
530
580
535
575
605
550
445
500
455
495
615
525
525
530
660
590
595
555
575
545
550
520
580
605
640
535
535
535
565
485
635
500
575
525
Score
500
500
500
500
450
500
550
450
550
550
600
500
500
Name of Station
RAJENDRA NAGAR
Division
DANAPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
480
Level 4
303
243
39
15
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
749
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
480
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
480
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
768
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
571
Highest Score In Footfall Class
768
Highest Score In Zone
638
Highest Score In Division
571
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
84
53
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 151
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
25-50K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 152
Cleanliness Scores By
Passengers
Non-Passengers
485
722
498
748
463
722
440
490
482
506
527
513
464
475
491
476
509
508
492
483
490
467
481
489
474
486
493
480
455
483
458
412
458
472
433
415
456
477
445
475
457
466
472
722
739
704
704
687
843
774
704
817
722
748
730
696
626
730
704
748
826
730
652
800
704
713
696
670
687
748
748
643
774
774
783
757
765
643
730
635
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
KIUL JN.
Division
DANAPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
442
Level 4
343
274
157
21
5
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
563
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
442
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
442
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
571
Highest Score In Footfall Class
869
Highest Score In Zone
638
Highest Score In Division
571
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
47
87
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 153
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 154
Cleanliness Scores By
Passengers
Non-Passengers
429
533
490
600
446
567
419
410
426
528
520
437
449
477
478
483
490
441
480
344
468
368
423
432
394
401
434
453
394
446
518
394
434
458
361
393
437
467
378
481
438
373
434
500
533
567
633
556
567
550
517
633
533
600
567
583
483
550
509
583
583
509
618
633
633
517
583
617
467
483
545
450
600
633
500
467
617
533
564
567
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
DANAPUR
Division
DANAPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
434
Level 4
350
278
113
22
6
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
521
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
556
Level 3
552
Level 3
Passenger Cleanliness Score
This Station
434
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
434
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
571
Highest Score In Footfall Class
791
Highest Score In Zone
638
Highest Score In Division
571
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
62
62
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 155
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 156
Cleanliness Scores By
Passengers
Non-Passengers
438
544
452
578
403
472
423
396
417
490
487
446
408
464
428
387
496
490
451
440
473
425
421
433
420
432
433
445
414
447
439
362
396
424
385
384
413
406
397
436
411
416
433
489
491
489
611
522
547
508
522
500
542
550
531
533
569
536
539
500
486
503
531
497
572
503
519
542
436
489
511
503
458
581
611
503
558
525
530
550
Score
511
600
578
511
600
511
578
578
511
556
511
533
622
Name of Station
JAMUI
Division
DANAPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
408
Level 4
374
300
165
25
7
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
374
Level 5
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
343
Level 5
467
Level 4
Passenger Cleanliness Score
This Station
408
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
408
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
571
Highest Score In Footfall Class
869
Highest Score In Zone
638
Highest Score In Division
571
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
27
69
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
50
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 157
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 158
Cleanliness Scores By
Passengers
Non-Passengers
426
310
426
330
455
330
431
422
447
428
446
362
401
415
423
450
441
439
445
439
426
452
426
323
433
412
434
426
426
421
434
377
397
407
423
403
412
416
433
443
431
422
427
420
310
400
470
590
330
360
390
450
560
430
310
350
400
430
225
300
350
330
380
450
380
380
480
450
320
400
270
320
250
370
320
270
540
360
490
430
Score
200
700
500
600
600
200
300
400
400
200
400
400
300
Name of Station
PATNA SAHIB JN.
Division
DANAPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
389
Level 5
382
308
127
28
8
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
376
Level 5
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
404
Level 4
381
Level 5
Passenger Cleanliness Score
This Station
389
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
389
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
571
Highest Score In Footfall Class
791
Highest Score In Zone
638
Highest Score In Division
571
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
36
25
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
Sensitized cleaning staff about correct practices
43
0
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 159
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 160
Cleanliness Scores By
Passengers
Non-Passengers
401
443
391
383
374
341
367
385
399
425
434
418
414
402
389
416
411
389
392
353
403
368
383
384
378
383
394
410
359
416
368
367
394
354
337
329
374
370
342
398
389
355
406
305
356
359
468
500
410
349
335
392
359
446
310
392
352
389
335
406
348
333
376
354
406
379
406
351
381
421
405
370
310
350
411
350
322
424
322
392
Score
343
400
429
400
371
343
400
457
457
371
486
343
314
Name of Station
ARA JN.
Division
DANAPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
320
Level 5
399
324
52
31
9
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
393
Level 5
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
370
Level 5
339
Level 5
Passenger Cleanliness Score
This Station
320
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
320
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
768
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
571
Highest Score In Footfall Class
768
Highest Score In Zone
638
Highest Score In Division
571
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
45
29
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
0
Sensitized cleaning staff about correct practices
50
Observed the use of CCTVs for monitoring cleanliness at stations
33
Availability of Washable CC Apron over tracks at station
17
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 161
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
25-50K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 162
Cleanliness Scores By
Passengers
Non-Passengers
358
417
359
450
301
337
319
303
311
388
410
302
303
299
316
295
314
346
367
333
329
290
293
322
301
304
290
289
289
337
325
316
320
319
299
306
331
297
287
339
334
300
329
450
427
423
567
533
383
317
333
450
383
450
400
450
383
433
300
300
350
370
358
383
317
317
450
397
333
387
383
300
333
433
367
317
500
467
357
433
Score
333
333
333
333
333
367
333
360
400
367
400
333
400
Name of Station
BAKHTIYARPUR JN.
Division
DANAPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
306
Level 5
405
330
132
34
10
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
283
Level 5
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
229
Level 5
200
Level 5
Passenger Cleanliness Score
This Station
306
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
306
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
571
Highest Score In Footfall Class
791
Highest Score In Zone
638
Highest Score In Division
571
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
37
59
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 163
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 164
Cleanliness Scores By
Passengers
Non-Passengers
320
355
328
236
299
282
283
285
279
360
361
311
311
288
314
297
323
319
324
320
328
292
286
306
283
292
295
300
283
317
304
276
315
276
260
282
307
289
286
327
316
307
318
255
282
273
300
282
345
255
264
264
264
245
355
245
264
245
245
345
245
255
264
264
255
255
336
236
245
391
236
245
264
236
245
236
400
245
255
264
Score
200
200
200
200
200
200
200
200
400
200
200
200
200
Name of Station
PARASHNATH
Division
DHANBAD JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
613
Level 2
84
63
36
2
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
631
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
706
Level 2
656
Level 2
Passenger Cleanliness Score
This Station
613
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
613
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
613
Highest Score In Footfall Class
869
Highest Score In Zone
638
Highest Score In Division
613
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
62
Observed the enforcement of anti-littering rules
100
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
59
Sensitized cleaning staff about correct practices
65
Observed the use of CCTVs for monitoring cleanliness at stations
21
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 165
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 166
Cleanliness Scores By
Passengers
Non-Passengers
618
632
626
657
609
649
603
619
612
671
626
642
613
546
594
591
617
609
628
596
607
599
550
658
613
622
613
604
595
615
621
551
557
601
607
572
574
600
602
606
615
609
615
646
609
635
694
646
668
659
576
629
595
610
602
624
607
645
563
608
661
644
635
639
644
556
587
649
641
605
618
672
593
596
615
613
641
669
605
625
Score
684
647
655
655
650
644
792
760
679
731
689
671
624
Name of Station
KODERMA
Division
DHANBAD JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
584
Level 3
130
100
60
3
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
749
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
584
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
584
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
613
Highest Score In Footfall Class
869
Highest Score In Zone
638
Highest Score In Division
613
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
50
72
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 167
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 168
Cleanliness Scores By
Passengers
Non-Passengers
591
709
620
709
585
745
586
576
577
565
560
629
595
570
563
578
578
570
557
568
572
562
607
611
584
571
598
546
569
553
535
589
591
597
523
535
555
575
529
603
555
580
569
709
636
691
782
727
836
891
800
745
745
709
782
660
800
600
600
836
818
691
760
764
709
636
640
720
836
836
782
709
782
782
764
745
709
691
618
709
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
DHANBAD JN.
Division
DHANBAD JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
528
Level 3
227
52
74
9
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
580
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
629
Level 2
578
Level 3
Passenger Cleanliness Score
This Station
528
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
528
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
791
Highest Score In Category
798
Highest Score In Zone
638
Highest Score In Division
613
Highest Score In Footfall Class
791
Highest Score In Zone
638
Highest Score In Division
613
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
81
63
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
33
Sensitized cleaning staff about correct practices
33
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
67
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 169
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 170
Cleanliness Scores By
Passengers
Non-Passengers
532
594
567
594
527
608
533
535
524
542
524
534
516
523
535
518
533
529
540
501
554
520
524
558
511
525
547
531
535
525
528
465
527
522
470
464
540
529
468
530
508
516
507
608
642
575
563
560
606
556
535
613
619
600
600
627
556
646
573
567
554
567
608
586
535
615
588
608
513
569
496
493
485
608
515
493
627
583
535
523
Score
467
600
667
600
600
533
600
600
667
733
533
667
600
Name of Station
GOMOH JN.
Division
DHANBAD JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
503
Level 3
268
212
125
11
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
585
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
660
Level 2
644
Level 2
Passenger Cleanliness Score
This Station
503
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
503
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
613
Highest Score In Footfall Class
869
Highest Score In Zone
638
Highest Score In Division
613
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
51
69
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
75
Sensitized cleaning staff about correct practices
75
Observed the use of CCTVs for monitoring cleanliness at stations
17
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 171
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 172
Cleanliness Scores By
Passengers
Non-Passengers
508
527
499
567
500
605
481
506
505
529
521
553
444
448
491
474
507
495
531
490
504
491
470
560
498
501
490
473
493
509
510
421
450
463
454
450
468
476
464
479
505
515
495
563
538
610
555
547
663
507
545
610
610
573
583
602
565
592
563
555
683
553
560
532
547
567
592
573
490
567
575
580
563
563
610
575
535
572
555
628
Score
700
667
667
667
583
583
783
733
633
667
633
567
600
Name of Station
DALTONGANJ
Division
DHANBAD JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
493
Level 4
285
226
130
13
5
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
465
Level 4
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
400
Level 4
442
Level 4
Passenger Cleanliness Score
This Station
493
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
493
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
613
Highest Score In Footfall Class
869
Highest Score In Zone
638
Highest Score In Division
613
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
38
80
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
25
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 173
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 174
Cleanliness Scores By
Passengers
Non-Passengers
504
475
494
525
481
492
480
501
505
492
480
556
442
427
474
478
499
488
490
493
499
491
486
580
479
492
467
489
478
488
487
389
378
415
408
404
428
444
434
457
492
499
496
458
442
458
467
392
492
433
433
408
442
433
483
408
500
508
425
408
583
458
500
583
400
408
467
433
433
408
383
533
383
475
442
467
400
525
533
458
Score
400
500
500
400
400
450
450
400
350
400
350
500
350
Name of Station
SINGRAULI
Division
DHANBAD JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
401
Level 4
378
304
167
27
6
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
436
Level 4
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
389
Level 5
447
Level 4
Passenger Cleanliness Score
This Station
401
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
401
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
613
Highest Score In Footfall Class
869
Highest Score In Zone
638
Highest Score In Division
613
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
73
83
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
80
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
20
Availability of Washable CC Apron over tracks at station
20
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 175
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 176
Cleanliness Scores By
Passengers
Non-Passengers
408
400
421
495
389
453
406
401
389
423
417
408
399
388
402
398
384
390
406
372
401
377
389
454
382
393
385
393
367
404
397
382
327
397
354
349
334
394
365
414
389
388
387
425
400
440
400
395
415
460
415
460
435
375
400
375
395
420
395
435
515
465
425
365
450
395
400
395
495
375
525
470
475
390
455
385
450
465
450
395
Score
440
520
480
400
440
400
360
400
360
400
400
440
360
Name of Station
DEHRI-ON-SONE
Division
MUGHALSARAI JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
638
Level 2
59
48
29
1
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
735
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
638
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
638
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
638
Highest Score In Footfall Class
869
Highest Score In Zone
638
Highest Score In Division
638
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
46
74
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 177
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 178
Cleanliness Scores By
Passengers
Non-Passengers
647
673
637
673
610
673
616
614
603
621
627
664
667
628
614
623
615
593
595
595
634
643
626
728
609
635
613
629
612
610
610
688
666
627
624
614
620
626
627
647
601
596
612
709
782
800
709
709
727
782
745
727
745
655
709
691
745
680
740
709
818
745
745
782
673
709
782
636
855
855
782
745
764
836
727
800
709
640
800
709
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
GAYA JN.
Division
MUGHALSARAI JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
541
Level 3
211
47
68
8
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
815
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
541
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
541
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
791
Highest Score In Category
798
Highest Score In Zone
638
Highest Score In Division
638
Highest Score In Footfall Class
791
Highest Score In Zone
638
Highest Score In Division
638
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
58
65
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 179
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 180
Cleanliness Scores By
Passengers
Non-Passengers
538
700
532
660
520
640
531
548
539
589
568
565
549
539
538
534
535
526
554
546
547
521
521
563
538
548
527
522
532
548
552
520
518
545
527
506
512
532
509
523
524
526
555
700
780
820
680
820
980
880
840
800
880
780
680
780
660
660
720
800
980
780
680
840
720
720
680
800
900
900
920
800
860
840
720
740
700
700
740
680
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
SASARAM JN.
Division
MUGHALSARAI JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
445
Level 4
341
272
155
20
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
394
Level 5
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
445
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
445
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
638
Highest Score In Footfall Class
869
Highest Score In Zone
638
Highest Score In Division
638
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
37
45
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 181
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 182
Cleanliness Scores By
Passengers
Non-Passengers
458
527
452
473
436
436
443
418
434
464
474
464
444
411
435
445
448
439
419
425
427
422
421
487
437
447
447
434
435
415
409
443
433
422
434
431
444
442
432
433
449
436
443
418
345
400
418
400
418
382
345
364
400
436
400
418
418
418
400
382
345
327
364
382
364
418
400
382
345
364
364
364
345
345
345
309
327
473
400
364
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
MUGHALSARAI JN.
Division
MUGHALSARAI JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
411
Level 4
373
74
124
24
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
466
Level 4
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
351
Level 5
515
Level 3
Passenger Cleanliness Score
This Station
411
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
411
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
791
Highest Score In Category
798
Highest Score In Zone
638
Highest Score In Division
638
Highest Score In Footfall Class
791
Highest Score In Zone
638
Highest Score In Division
638
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
50
60
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
67
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
22
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 183
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 184
Cleanliness Scores By
Passengers
Non-Passengers
431
456
436
611
413
450
424
404
407
438
406
411
403
393
392
408
419
402
382
378
408
404
397
438
392
399
405
400
394
391
373
411
409
410
405
397
400
402
397
434
422
407
392
511
522
500
452
421
467
267
267
422
475
511
500
444
456
500
429
333
589
467
511
467
444
456
411
438
256
522
589
256
396
500
600
296
511
489
433
489
Score
511
511
556
467
556
489
250
275
489
289
289
422
444
Name of Station
ANUGRAHA NARAYAN ROAD
Division
MUGHALSARAI JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
311
Level 5
401
326
8
33
5
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
309
Level 5
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
311
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
311
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
638
Highest Score In Footfall Class
869
Highest Score In Zone
638
Highest Score In Division
638
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
52
46
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 185
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 186
Cleanliness Scores By
Passengers
Non-Passengers
330
267
326
283
306
283
307
301
299
353
360
316
319
314
310
315
323
333
324
334
332
331
322
299
307
312
313
320
311
322
314
279
273
277
280
268
270
271
272
276
327
304
332
300
333
267
283
300
417
333
267
383
267
300
333
233
400
300
250
333
333
283
267
350
300
317
333
333
217
200
250
217
217
200
217
267
267
300
283
300
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
SAHARSA JN.
Division
SAMASTIPUR JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
503
Level 3
266
210
123
10
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
631
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
503
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
503
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
503
Highest Score In Footfall Class
869
Highest Score In Zone
638
Highest Score In Division
503
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
65
64
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 187
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 188
Cleanliness Scores By
Passengers
Non-Passengers
560
667
617
617
550
683
572
458
503
572
529
537
396
496
507
514
578
534
514
464
496
510
495
515
527
478
497
472
429
501
434
330
453
547
337
349
447
555
354
567
499
556
476
667
617
600
667
667
617
564
655
650
650
617
650
600
600
583
600
655
650
617
650
633
650
650
617
600
517
600
667
600
600
633
683
680
633
633
650
683
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
BAPUDHAM MOTIHARI
Division
SAMASTIPUR JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
500
Level 4
271
215
5
12
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
358
Level 5
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
324
Level 5
367
Level 5
Passenger Cleanliness Score
This Station
500
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
500
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
503
Highest Score In Footfall Class
869
Highest Score In Zone
638
Highest Score In Division
503
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
36
92
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
20
Sensitized cleaning staff about correct practices
20
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
80
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 189
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 190
Cleanliness Scores By
Passengers
Non-Passengers
515
327
545
400
476
313
457
510
531
534
540
509
448
443
488
539
531
520
511
464
487
470
475
522
468
479
480
488
461
543
482
461
531
557
449
448
462
469
428
532
505
465
473
400
324
327
378
360
347
242
298
340
449
316
360
380
340
411
378
393
378
307
316
329
349
324
413
375
358
360
371
298
358
293
331
311
389
422
400
329
Score
440
400
280
400
360
320
350
280
360
360
400
240
280
Name of Station
DARBHANGA JN.
Division
SAMASTIPUR JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
472
Level 4
311
63
102
16
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
656
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
472
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
472
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
791
Highest Score In Category
798
Highest Score In Zone
638
Highest Score In Division
503
Highest Score In Footfall Class
791
Highest Score In Zone
638
Highest Score In Division
503
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
41
84
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 191
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 192
Cleanliness Scores By
Passengers
Non-Passengers
482
617
485
600
467
517
471
474
467
458
456
467
452
464
462
469
486
485
465
472
484
459
450
494
460
479
464
471
467
472
464
467
470
461
456
463
464
467
458
479
466
466
481
617
717
633
767
700
817
617
650
583
700
800
767
600
733
667
833
617
533
667
700
550
683
700
700
509
450
417
533
327
583
500
567
617
833
583
617
733
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
RAUXAUL JN.
Division
SAMASTIPUR JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
466
Level 4
318
253
143
17
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
594
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
695
Level 2
633
Level 2
Passenger Cleanliness Score
This Station
466
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
466
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
503
Highest Score In Footfall Class
869
Highest Score In Zone
638
Highest Score In Division
503
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
45
77
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
75
Observed the use of CCTVs for monitoring cleanliness at stations
50
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 193
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 194
Cleanliness Scores By
Passengers
Non-Passengers
479
672
511
717
454
642
468
484
464
505
519
456
420
409
458
478
491
474
491
429
444
438
438
514
460
460
448
465
413
498
459
398
517
511
428
427
472
486
428
489
476
440
431
713
700
683
717
763
597
225
469
625
614
644
597
517
467
300
344
400
614
583
600
613
625
494
522
722
463
500
678
300
364
463
667
450
688
700
594
608
Score
800
700
800
400
500
600
867
800
750
750
700
800
200
Name of Station
JAYNAGAR
Division
SAMASTIPUR JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
429
Level 4
357
284
161
23
5
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
440
Level 4
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
429
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
429
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
503
Highest Score In Footfall Class
869
Highest Score In Zone
638
Highest Score In Division
503
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
50
90
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 195
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 196
Cleanliness Scores By
Passengers
Non-Passengers
467
354
461
477
446
262
433
487
487
389
399
403
394
413
414
422
495
501
460
488
471
440
391
434
441
436
440
445
395
394
383
388
450
325
362
374
403
413
401
430
448
452
474
538
677
692
354
333
415
308
323
523
378
600
554
508
508
483
462
277
446
569
431
683
538
308
554
283
257
538
500
200
338
538
600
200
477
354
477
400
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
SAMASTIPUR JN.
Division
SAMASTIPUR JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
407
Level 4
375
301
125
26
6
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
736
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
886
Level 1
867
Level 1
Passenger Cleanliness Score
This Station
407
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
407
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
503
Highest Score In Footfall Class
791
Highest Score In Zone
638
Highest Score In Division
503
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
40
59
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
0
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 197
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 198
Cleanliness Scores By
Passengers
Non-Passengers
396
780
452
830
381
670
378
423
406
486
503
422
308
342
387
418
399
399
469
381
410
398
471
411
406
424
404
389
396
430
445
348
403
424
341
342
415
443
346
437
386
390
387
750
800
810
700
690
810
300
400
640
800
830
760
780
620
811
660
590
800
700
580
700
810
700
790
670
540
560
820
460
780
710
810
520
844
760
610
680
Score
800
1000
1000
1000
800
600
800
800
1000
1000
1000
1000
600
Name of Station
NARKATIAGANJ JN.
Division
SAMASTIPUR JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
378
Level 5
389
315
172
29
7
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
471
Level 4
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
467
Level 4
553
Level 3
Passenger Cleanliness Score
This Station
378
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
378
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
503
Highest Score In Footfall Class
869
Highest Score In Zone
638
Highest Score In Division
503
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
49
86
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
67
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
67
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 199
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 200
Cleanliness Scores By
Passengers
Non-Passengers
399
571
431
624
380
371
370
387
389
445
439
357
346
327
389
403
411
415
413
361
377
356
385
365
379
385
384
384
348
374
380
344
374
380
316
355
359
338
332
417
389
365
360
452
443
436
431
483
505
462
505
381
450
431
462
400
371
433
367
481
467
469
498
550
600
540
419
414
387
433
400
283
314
500
500
433
524
552
414
448
Score
400
533
833
567
550
433
500
500
433
433
433
500
0
Name of Station
BETIAH
Division
SAMASTIPUR JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
353
Level 5
395
320
176
30
8
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
454
Level 4
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
590
Level 3
639
Level 2
Passenger Cleanliness Score
This Station
353
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
353
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
503
Highest Score In Footfall Class
869
Highest Score In Zone
638
Highest Score In Division
503
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
27
75
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
67
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
17
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 201
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 202
Cleanliness Scores By
Passengers
Non-Passengers
397
543
408
600
354
333
342
370
363
397
383
337
312
278
354
366
379
358
362
314
355
344
351
360
343
357
355
359
310
350
338
338
339
386
287
319
370
331
311
387
386
348
336
317
400
500
400
417
367
333
350
400
540
500
467
450
503
500
483
483
550
400
480
483
480
417
503
393
467
533
483
308
450
517
467
325
483
533
433
500
Score
667
633
600
567
667
700
600
533
600
467
700
600
633
Name of Station
SAGAULI JN.
Division
SAMASTIPUR JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
318
Level 5
400
325
7
32
9
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
365
Level 5
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
318
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
318
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
503
Highest Score In Footfall Class
869
Highest Score In Zone
638
Highest Score In Division
503
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
22
68
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 203
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 204
Cleanliness Scores By
Passengers
Non-Passengers
354
400
358
720
325
320
310
319
330
322
332
304
312
305
328
315
339
327
328
308
322
320
337
304
325
314
332
320
304
327
328
308
306
301
300
285
322
310
306
332
352
313
321
280
420
400
420
520
300
340
220
400
540
360
380
300
200
520
380
280
320
300
400
320
260
300
380
400
320
400
420
200
440
400
420
200
500
520
220
340
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
MADHUBANI
Division
SAMASTIPUR JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
267
Level 5
407
332
183
35
10
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
461
Level 4
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
267
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
267
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
503
Highest Score In Footfall Class
869
Highest Score In Zone
638
Highest Score In Division
503
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
14
80
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 205
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 206
Cleanliness Scores By
Passengers
Non-Passengers
273
450
252
473
246
467
262
296
275
250
268
245
251
233
244
258
308
272
277
241
246
248
255
294
256
252
255
262
243
276
238
285
329
275
277
288
306
292
257
285
259
274
242
433
500
483
433
433
483
633
618
473
500
550
500
433
483
450
400
582
383
500
533
417
517
433
450
378
400
450
433
483
417
517
433
500
483
517
333
480
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
BARAUNI JN.
Division
SONEPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
578
Level 3
142
108
66
4
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
699
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
578
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
578
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
578
Highest Score In Footfall Class
869
Highest Score In Zone
638
Highest Score In Division
578
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
56
58
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 207
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 208
Cleanliness Scores By
Passengers
Non-Passengers
591
743
601
886
565
829
572
578
581
578
561
623
533
546
578
573
595
547
545
555
566
563
587
608
567
575
551
583
567
570
545
521
584
599
528
543
605
605
564
574
568
590
570
857
686
886
771
829
600
686
600
743
743
686
771
743
771
629
800
800
514
800
771
686
657
829
657
857
714
743
714
771
686
771
829
829
714
686
629
657
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
HAJIPUR JN.
Division
SONEPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
542
Level 3
208
164
66
7
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
659
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
686
Level 2
851
Level 1
Passenger Cleanliness Score
This Station
542
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
542
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
578
Highest Score In Footfall Class
791
Highest Score In Zone
638
Highest Score In Division
578
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
69
56
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
83
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
67
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 209
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 210
Cleanliness Scores By
Passengers
Non-Passengers
553
593
555
710
540
650
544
538
546
545
559
558
523
538
521
525
537
537
549
529
537
537
532
560
553
540
542
522
531
537
529
521
535
539
530
530
545
544
538
540
541
540
528
533
663
723
570
597
700
613
620
637
717
710
663
587
643
670
647
727
737
530
570
753
697
563
620
697
613
690
700
703
687
620
620
647
593
720
587
677
Score
900
867
867
833
840
800
800
633
667
633
700
700
667
Name of Station
KHAGARIA JN.
Division
SONEPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
458
Level 4
325
258
145
18
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
382
Level 5
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
458
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
458
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
638
Highest Score In Division
578
Highest Score In Footfall Class
869
Highest Score In Zone
638
Highest Score In Division
578
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
52
36
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 211
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 212
Cleanliness Scores By
Passengers
Non-Passengers
441
450
422
400
420
433
434
439
438
422
399
537
458
465
436
425
427
434
421
434
438
425
420
552
424
433
430
423
428
426
406
438
428
397
402
474
447
463
449
437
439
433
428
433
450
417
350
333
350
317
383
400
433
400
367
367
400
417
333
333
383
400
300
367
367
417
317
317
350
383
283
417
433
467
383
400
383
383
417
367
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
MUZAFFARPUR JN.
Division
SONEPUR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
450
Level 4
334
68
109
19
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
591
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
543
Level 3
617
Level 2
Passenger Cleanliness Score
This Station
450
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
450
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
791
Highest Score In Category
798
Highest Score In Zone
638
Highest Score In Division
578
Highest Score In Footfall Class
791
Highest Score In Zone
638
Highest Score In Division
578
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
28
29
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
50
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 213
Zone
ECR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 214
Cleanliness Scores By
Passengers
Non-Passengers
468
595
501
618
442
745
435
481
454
508
512
435
393
404
448
451
447
446
484
406
428
404
468
485
431
450
437
420
404
466
480
415
472
462
409
399
460
460
408
500
449
423
428
686
727
618
673
630
605
364
482
432
523
532
532
595
541
609
600
682
641
536
518
500
600
609
709
727
473
518
530
518
509
509
641
618
586
568
750
509
Score
500
600
700
700
600
600
500
400
500
500
600
600
700
Name of Station
DURGAPUR
Division
ASANSOL
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
669
Level 2
44
35
15
1
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
788
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
778
Level 1
843
Level 1
Passenger Cleanliness Score
This Station
669
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
669
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
669
Highest Score In Division
669
Highest Score In Footfall Class
791
Highest Score In Zone
669
Highest Score In Division
669
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
90
61
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
7
Sensitized cleaning staff about correct practices
93
Observed the use of CCTVs for monitoring cleanliness at stations
7
Availability of Washable CC Apron over tracks at station
14
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 215
Zone
ER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 216
Cleanliness Scores By
Passengers
Non-Passengers
679
829
678
771
665
829
655
646
673
627
627
700
656
607
668
665
667
686
604
652
672
675
646
743
648
664
670
665
639
619
639
671
644
645
625
626
673
666
615
671
666
650
645
757
708
807
807
750
814
671
700
821
829
836
893
593
850
864
829
793
771
762
736
821
836
821
636
814
714
779
771
700
707
786
821
736
814
814
786
871
Score
900
886
914
843
900
615
829
814
829
800
857
757
564
Name of Station
ASANSOL
Division
ASANSOL
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
566
Level 3
166
129
49
2
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
762
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
759
Level 1
770
Level 1
Passenger Cleanliness Score
This Station
566
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
566
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
669
Highest Score In Division
669
Highest Score In Footfall Class
791
Highest Score In Zone
669
Highest Score In Division
669
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
82
45
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
25
Sensitized cleaning staff about correct practices
85
Observed the use of CCTVs for monitoring cleanliness at stations
85
Availability of Washable CC Apron over tracks at station
80
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 217
Zone
ER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 218
Cleanliness Scores By
Passengers
Non-Passengers
603
740
597
780
568
740
563
574
575
546
537
533
470
466
552
532
584
602
538
547
615
560
501
647
550
533
559
542
541
528
529
583
581
581
569
539
608
573
562
575
595
557
589
790
760
770
750
770
720
730
790
790
760
770
750
770
790
790
780
750
800
750
760
770
780
760
750
760
730
770
740
730
760
730
770
740
770
780
750
780
Score
760
820
720
820
780
720
770
740
790
750
770
720
770
Name of Station
JASIDIH
Division
ASANSOL
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
506
Level 3
258
203
82
7
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
553
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
533
Level 3
544
Level 3
Passenger Cleanliness Score
This Station
506
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
506
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
669
Highest Score In Division
669
Highest Score In Footfall Class
791
Highest Score In Zone
669
Highest Score In Division
669
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
83
48
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
67
Sensitized cleaning staff about correct practices
33
Observed the use of CCTVs for monitoring cleanliness at stations
67
Availability of Washable CC Apron over tracks at station
33
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 219
Zone
ER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 220
Cleanliness Scores By
Passengers
Non-Passengers
537
511
538
611
514
511
520
515
516
504
490
500
481
512
522
529
535
529
506
477
522
495
504
501
508
502
513
504
499
513
491
454
520
508
502
459
519
520
484
525
510
504
504
550
600
567
600
517
544
556
533
490
524
511
644
589
556
544
578
524
589
586
550
529
533
550
467
567
556
667
556
544
522
533
544
489
556
556
433
511
Score
600
533
533
533
533
533
533
600
467
533
467
600
533
Name of Station
MADHUPUR
Division
ASANSOL
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
448
Level 4
340
271
154
12
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
517
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
448
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
448
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
669
Highest Score In Division
669
Highest Score In Footfall Class
869
Highest Score In Zone
669
Highest Score In Division
669
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
83
57
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 221
Zone
ER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 222
Cleanliness Scores By
Passengers
Non-Passengers
459
573
487
533
455
493
454
456
462
469
435
454
469
446
461
453
451
448
438
434
424
447
440
470
463
453
459
437
440
451
423
390
423
426
415
411
449
435
425
457
446
457
444
467
520
467
560
520
520
533
520
520
533
533
533
520
480
533
520
480
587
547
520
493
507
480
507
493
413
520
453
520
480
493
547
533
520
533
453
507
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
HOWRAH
Division
HOWRAH
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
497
Level 4
275
57
23
9
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
678
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
704
Level 2
725
Level 2
Passenger Cleanliness Score
This Station
497
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
497
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
798
Highest Score In Category
798
Highest Score In Zone
669
Highest Score In Division
497
Highest Score In Footfall Class
798
Highest Score In Zone
669
Highest Score In Division
497
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
67
12
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
38
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
88
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 223
Zone
ER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
More than 50K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 224
Cleanliness Scores By
Passengers
Non-Passengers
567
720
579
725
477
630
522
457
523
501
501
397
430
485
482
444
562
564
495
489
497
461
452
559
414
478
502
507
456
458
477
475
492
517
425
441
515
512
419
541
540
515
515
705
623
683
668
620
629
513
780
605
588
698
740
600
695
688
675
575
785
675
725
570
668
675
655
650
568
585
775
595
680
680
704
655
695
733
655
683
Score
700
700
775
750
775
650
725
700
700
700
675
725
700
Name of Station
RAMPURHAT
Division
HOWRAH
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
493
Level 4
283
224
90
10
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
513
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
586
Level 3
604
Level 2
Passenger Cleanliness Score
This Station
493
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
493
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
669
Highest Score In Division
497
Highest Score In Footfall Class
791
Highest Score In Zone
669
Highest Score In Division
497
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
38
27
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
63
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 225
Zone
ER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 226
Cleanliness Scores By
Passengers
Non-Passengers
519
525
532
538
510
463
506
466
495
518
500
474
482
499
498
514
506
517
504
474
533
490
481
541
458
498
485
512
475
508
479
454
493
492
454
406
473
470
421
470
511
473
497
463
488
525
450
463
513
538
463
575
500
513
538
488
600
525
513
475
500
463
450
600
513
575
563
488
475
550
575
538
550
475
438
438
550
513
450
600
Score
500
600
600
600
675
650
575
575
575
600
550
600
625
Name of Station
BANDEL
Division
HOWRAH
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
412
Level 4
372
299
29
14
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
496
Level 4
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
606
Level 2
567
Level 3
Passenger Cleanliness Score
This Station
412
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
412
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
798
Highest Score In Category
869
Highest Score In Zone
669
Highest Score In Division
497
Highest Score In Footfall Class
798
Highest Score In Zone
669
Highest Score In Division
497
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
50
9
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
Sensitized cleaning staff about correct practices
0
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 227
Zone
ER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
More than 50K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 228
Cleanliness Scores By
Passengers
Non-Passengers
454
520
475
650
432
575
466
359
461
479
468
384
387
369
408
416
451
451
395
372
467
380
362
434
362
373
417
398
375
381
380
382
426
431
373
318
452
433
333
410
444
444
409
565
500
475
500
500
500
430
430
460
500
505
540
525
520
500
500
480
400
400
425
460
500
460
500
525
460
500
525
400
480
520
550
490
580
540
583
500
Score
560
560
600
560
560
560
560
640
560
600
600
640
640
Name of Station
BARDDHAMAN
Division
HOWRAH
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
372
Level 5
390
316
31
15
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
414
Level 4
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
527
Level 3
481
Level 4
Passenger Cleanliness Score
This Station
372
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
372
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
798
Highest Score In Category
869
Highest Score In Zone
669
Highest Score In Division
497
Highest Score In Footfall Class
798
Highest Score In Zone
669
Highest Score In Division
497
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
49
8
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
71
Sensitized cleaning staff about correct practices
86
Observed the use of CCTVs for monitoring cleanliness at stations
43
Availability of Washable CC Apron over tracks at station
29
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 229
Zone
ER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
More than 50K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 230
Cleanliness Scores By
Passengers
Non-Passengers
394
424
387
467
374
393
368
335
376
371
355
374
362
345
390
370
374
394
323
329
392
371
368
400
357
378
367
370
351
353
353
366
390
371
360
346
399
376
355
387
383
359
365
474
474
410
467
486
383
393
390
436
417
412
395
383
403
410
412
395
410
426
483
417
469
381
412
410
362
440
440
469
467
476
436
467
362
443
438
438
Score
400
571
400
571
457
486
600
457
571
514
567
514
467
Name of Station
BHAGALPUR
Division
MALDA TOWN
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
554
Level 3
185
40
25
4
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
602
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
554
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
554
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
768
Highest Score In Category
798
Highest Score In Zone
669
Highest Score In Division
554
Highest Score In Footfall Class
768
Highest Score In Zone
669
Highest Score In Division
554
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
70
88
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 231
Zone
ER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
25-50K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 232
Cleanliness Scores By
Passengers
Non-Passengers
611
633
646
650
557
673
586
536
591
623
585
571
500
510
563
553
602
565
570
459
560
559
550
554
591
541
549
544
523
561
541
433
534
590
390
451
542
591
423
590
538
572
528
600
636
583
564
550
617
550
583
667
583
633
567
667
433
650
520
600
633
600
564
683
600
533
509
617
483
600
583
500
633
617
583
617
633
583
618
600
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
MALDA TOWN
Division
MALDA TOWN
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
548
Level 3
192
150
61
5
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
665
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
689
Level 2
663
Level 2
Passenger Cleanliness Score
This Station
548
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
548
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
669
Highest Score In Division
554
Highest Score In Footfall Class
791
Highest Score In Zone
669
Highest Score In Division
554
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
91
17
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
13
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 233
Zone
ER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 234
Cleanliness Scores By
Passengers
Non-Passengers
604
700
643
700
555
700
546
571
495
572
527
591
463
490
578
561
561
593
554
558
626
505
539
595
511
552
530
554
484
613
494
412
504
568
485
464
553
572
499
540
551
489
573
700
625
600
675
700
650
675
675
650
625
600
650
650
600
725
675
625
700
750
675
600
600
625
675
675
650
675
725
675
625
600
600
700
725
725
725
700
Score
675
675
625
625
675
700
650
625
725
675
725
675
750
Name of Station
JAMALPUR
Division
MALDA TOWN
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
543
Level 3
207
163
65
6
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
530
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
486
Level 4
500
Level 3
Passenger Cleanliness Score
This Station
543
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
543
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
669
Highest Score In Division
554
Highest Score In Footfall Class
791
Highest Score In Zone
669
Highest Score In Division
554
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
51
89
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 235
Zone
ER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 236
Cleanliness Scores By
Passengers
Non-Passengers
540
575
572
583
513
564
512
531
528
672
666
558
543
538
557
574
571
548
564
445
566
390
521
547
482
499
533
542
512
557
578
490
519
507
382
499
542
538
406
581
529
470
530
383
467
558
617
600
567
433
375
517
483
567
483
583
525
567
433
555
550
667
642
600
358
558
675
483
550
550
573
533
550
533
575
550
600
450
575
308
Score
400
400
400
600
600
600
800
600
600
400
200
200
600
Name of Station
NEW FARAKKA
Division
MALDA TOWN
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
503
Level 3
267
211
124
8
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
583
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
562
Level 3
556
Level 3
Passenger Cleanliness Score
This Station
503
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
503
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
669
Highest Score In Division
554
Highest Score In Footfall Class
869
Highest Score In Zone
669
Highest Score In Division
554
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
21
17
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
Sensitized cleaning staff about correct practices
0
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 237
Zone
ER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 238
Cleanliness Scores By
Passengers
Non-Passengers
566
600
593
733
543
600
515
438
495
553
526
514
470
474
557
543
558
579
535
569
581
519
522
491
440
513
533
525
491
573
496
393
459
465
416
343
494
468
376
430
559
496
567
600
600
667
600
667
467
467
467
600
533
533
667
600
667
600
667
533
600
667
667
600
467
600
533
600
600
667
667
600
600
600
600
667
600
667
600
667
Score
667
533
467
533
533
600
533
533
667
533
533
600
533
Name of Station
KOLKATA TERMINAL
Division
SEALDAH
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
564
Level 3
169
131
79
3
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
696
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
697
Level 2
690
Level 2
Passenger Cleanliness Score
This Station
564
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
564
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
669
Highest Score In Division
564
Highest Score In Footfall Class
869
Highest Score In Zone
669
Highest Score In Division
564
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
65
5
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
20
Sensitized cleaning staff about correct practices
70
Observed the use of CCTVs for monitoring cleanliness at stations
20
Availability of Washable CC Apron over tracks at station
40
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 239
Zone
ER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 240
Cleanliness Scores By
Passengers
Non-Passengers
618
820
610
760
550
720
568
540
560
542
526
524
514
553
549
550
573
608
529
561
597
567
519
618
530
530
540
547
548
537
524
537
543
596
540
546
570
602
548
588
573
574
566
700
620
700
640
620
720
675
578
680
700
680
760
660
720
740
620
740
740
675
680
700
680
660
733
625
620
660
660
578
580
620
700
578
780
720
700
720
Score
660
720
720
760
680
600
680
667
700
733
667
720
711
Name of Station
NAIHATI JN.
Division
SEALDAH
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
449
Level 4
339
270
26
11
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
668
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
616
Level 2
689
Level 2
Passenger Cleanliness Score
This Station
449
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
449
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
798
Highest Score In Category
869
Highest Score In Zone
669
Highest Score In Division
564
Highest Score In Footfall Class
798
Highest Score In Zone
669
Highest Score In Division
564
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
81
9
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
Sensitized cleaning staff about correct practices
0
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 241
Zone
ER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
More than 50K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 242
Cleanliness Scores By
Passengers
Non-Passengers
515
620
487
640
463
533
443
414
451
486
476
400
438
428
469
450
468
506
438
472
518
467
402
468
399
433
452
480
435
396
423
415
389
390
401
399
433
400
405
429
502
489
498
520
422
525
700
700
540
800
640
740
720
700
860
600
780
840
800
620
820
500
660
760
800
820
720
733
620
467
644
500
600
533
600
429
444
660
675
780
Score
720
740
800
800
760
311
700
700
660
700
580
680
289
Name of Station
SEALDAH
Division
SEALDAH
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
436
Level 4
346
71
27
13
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
581
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
631
Level 2
650
Level 2
Passenger Cleanliness Score
This Station
436
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
436
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
798
Highest Score In Category
798
Highest Score In Zone
669
Highest Score In Division
564
Highest Score In Footfall Class
798
Highest Score In Zone
669
Highest Score In Division
564
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
71
12
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
15
Sensitized cleaning staff about correct practices
85
Observed the use of CCTVs for monitoring cleanliness at stations
62
Availability of Washable CC Apron over tracks at station
77
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 243
Zone
ER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
More than 50K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 244
Cleanliness Scores By
Passengers
Non-Passengers
481
633
497
723
434
541
455
430
439
451
452
399
359
413
427
416
437
473
431
444
448
428
411
441
415
436
412
430
416
419
438
434
446
473
418
380
423
470
395
450
476
464
454
681
573
633
542
514
510
409
492
570
475
633
638
608
600
645
550
518
595
650
592
588
573
550
558
567
532
642
700
477
523
617
708
673
675
625
595
596
Score
660
617
692
662
745
525
636
673
683
564
582
636
640
Name of Station
AGRA CANTT
Division
AGRA CANTT.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
533
Level 3
220
49
31
4
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
667
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
657
Level 2
644
Level 2
Passenger Cleanliness Score
This Station
533
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
533
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
768
Highest Score In Category
798
Highest Score In Zone
584
Highest Score In Division
533
Highest Score In Footfall Class
768
Highest Score In Zone
584
Highest Score In Division
533
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
49
71
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
67
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
67
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 245
Zone
NCR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
25-50K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 246
Cleanliness Scores By
Passengers
Non-Passengers
592
692
594
704
500
579
507
527
508
588
538
547
485
484
509
508
556
590
564
509
560
519
505
571
504
529
477
484
506
503
483
526
554
583
505
484
526
550
503
497
523
471
529
625
663
671
717
638
696
604
592
671
675
646
717
625
638
683
717
671
742
650
600
650
663
663
613
592
567
671
675
638
592
650
604
638
663
721
638
671
Score
667
667
533
667
667
667
733
600
733
667
600
600
667
Name of Station
MATHURA JN
Division
AGRA CANTT.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
476
Level 4
307
61
41
8
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
530
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
476
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
476
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
768
Highest Score In Category
798
Highest Score In Zone
584
Highest Score In Division
533
Highest Score In Footfall Class
768
Highest Score In Zone
584
Highest Score In Division
533
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
46
78
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 247
Zone
NCR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
25-50K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 248
Cleanliness Scores By
Passengers
Non-Passengers
516
600
530
620
455
530
453
480
480
521
505
450
399
385
435
482
486
511
504
437
469
479
458
464
461
486
487
476
482
475
469
497
451
517
430
481
489
521
467
519
464
457
463
420
510
550
700
630
520
460
490
430
580
590
540
422
510
570
550
460
550
511
530
640
520
567
511
620
370
520
650
560
380
440
520
580
540
533
544
560
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
AGRA FORT
Division
AGRA CANTT.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
431
Level 4
352
280
114
12
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
675
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
570
Level 3
588
Level 3
Passenger Cleanliness Score
This Station
431
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
431
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
584
Highest Score In Division
533
Highest Score In Footfall Class
791
Highest Score In Zone
584
Highest Score In Division
533
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
34
45
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
80
Sensitized cleaning staff about correct practices
80
Observed the use of CCTVs for monitoring cleanliness at stations
80
Availability of Washable CC Apron over tracks at station
60
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 249
Zone
NCR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 250
Cleanliness Scores By
Passengers
Non-Passengers
460
737
478
654
408
674
408
435
409
455
423
462
392
394
434
427
443
455
437
381
433
425
404
473
414
415
409
393
421
408
379
437
457
465
426
365
422
428
361
356
430
401
423
689
674
689
640
629
760
560
580
629
677
609
600
609
583
643
629
560
800
669
620
646
629
609
629
643
620
669
704
683
654
683
704
640
657
697
683
677
Score
700
550
600
560
600
520
640
480
600
480
600
640
550
Name of Station
RAJA KI MANDI
Division
AGRA CANTT.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
426
Level 4
359
286
117
13
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
614
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
514
Level 3
467
Level 4
Passenger Cleanliness Score
This Station
426
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
426
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
584
Highest Score In Division
533
Highest Score In Footfall Class
791
Highest Score In Zone
584
Highest Score In Division
533
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
34
78
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
0
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
50
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 251
Zone
NCR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 252
Cleanliness Scores By
Passengers
Non-Passengers
477
639
469
628
407
511
387
431
424
503
466
438
431
393
429
441
449
484
429
407
397
425
404
416
414
417
414
408
413
409
406
423
419
431
407
360
411
419
377
368
421
406
429
617
511
511
500
533
644
578
489
578
578
556
617
594
556
578
656
578
711
589
578
567
583
639
567
578
678
544
689
644
678
567
606
544
633
572
594
650
Score
300
500
400
400
500
700
600
500
500
300
500
700
500
Name of Station
ALLAHABAD
Division
ALLAHABAD
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
576
Level 3
145
35
20
2
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
710
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
586
Level 3
600
Level 2
Passenger Cleanliness Score
This Station
576
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
576
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
768
Highest Score In Category
798
Highest Score In Zone
584
Highest Score In Division
576
Highest Score In Footfall Class
768
Highest Score In Zone
584
Highest Score In Division
576
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
91
98
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
50
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 253
Zone
NCR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
25-50K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 254
Cleanliness Scores By
Passengers
Non-Passengers
683
772
692
800
576
667
591
569
556
566
567
618
381
530
544
554
571
598
539
579
579
546
549
619
538
575
561
537
546
555
537
496
557
561
526
501
519
549
510
572
641
562
573
706
739
711
656
678
761
350
694
728
678
744
800
744
667
717
656
663
661
728
728
744
656
667
739
717
633
586
800
717
644
583
750
633
711
772
694
767
Score
600
600
600
500
700
600
600
600
500
600
500
600
700
Name of Station
MIRZAPUR
Division
ALLAHABAD
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
489
Level 4
291
232
131
7
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
613
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
700
Level 2
700
Level 2
Passenger Cleanliness Score
This Station
489
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
489
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
584
Highest Score In Division
576
Highest Score In Footfall Class
869
Highest Score In Zone
584
Highest Score In Division
576
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
81
93
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
0
Sensitized cleaning staff about correct practices
50
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 255
Zone
NCR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 256
Cleanliness Scores By
Passengers
Non-Passengers
588
730
570
720
475
570
511
452
471
471
472
566
476
480
475
483
513
530
406
487
450
462
494
534
455
464
475
450
428
463
401
427
425
450
420
381
409
431
400
439
528
467
500
700
594
570
660
680
680
330
525
583
588
617
640
567
644
600
650
630
690
593
500
610
580
583
583
567
467
520
539
463
500
475
522
394
611
660
550
590
Score
600
800
800
600
700
700
800
600
600
800
800
700
600
Name of Station
ETAWAH
Division
ALLAHABAD
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
457
Level 4
328
261
107
9
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
602
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
750
Level 1
806
Level 1
Passenger Cleanliness Score
This Station
457
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
457
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
584
Highest Score In Division
576
Highest Score In Footfall Class
791
Highest Score In Zone
584
Highest Score In Division
576
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
52
89
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
50
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 257
Zone
NCR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 258
Cleanliness Scores By
Passengers
Non-Passengers
502
595
512
592
451
542
458
457
458
504
490
457
373
371
424
479
514
503
481
474
455
435
401
465
463
460
448
483
433
466
446
403
449
466
430
449
518
548
423
404
462
446
455
625
508
640
542
583
658
480
500
608
633
608
675
608
658
650
675
617
575
583
625
650
650
633
592
658
583
600
575
433
467
575
583
467
600
558
650
617
Score
850
800
900
800
750
733
867
850
700
850
650
733
600
Name of Station
KANPUR CENTRAL
Division
ALLAHABAD
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
438
Level 4
344
70
45
10
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
546
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
522
Level 3
550
Level 3
Passenger Cleanliness Score
This Station
438
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
438
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
768
Highest Score In Category
798
Highest Score In Zone
584
Highest Score In Division
576
Highest Score In Footfall Class
768
Highest Score In Zone
584
Highest Score In Division
576
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
8
7
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
44
Sensitized cleaning staff about correct practices
78
Observed the use of CCTVs for monitoring cleanliness at stations
22
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 259
Zone
NCR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
25-50K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 260
Cleanliness Scores By
Passengers
Non-Passengers
488
561
516
544
424
567
419
469
432
550
550
426
354
402
416
419
430
468
496
361
463
401
388
458
425
428
432
409
371
468
446
387
453
492
403
382
455
494
397
449
411
416
389
544
600
661
611
617
467
456
522
550
489
533
628
611
639
600
622
361
544
489
561
561
539
489
628
561
511
457
594
438
400
450
550
500
656
600
556
661
Score
511
550
600
511
600
525
467
489
511
475
467
600
644
Name of Station
FATEHPUR
Division
ALLAHABAD
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
434
Level 4
349
277
158
11
5
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
624
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
597
Level 3
675
Level 2
Passenger Cleanliness Score
This Station
434
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
434
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
584
Highest Score In Division
576
Highest Score In Footfall Class
869
Highest Score In Zone
584
Highest Score In Division
576
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
2
2
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
75
Sensitized cleaning staff about correct practices
75
Observed the use of CCTVs for monitoring cleanliness at stations
25
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 261
Zone
NCR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 262
Cleanliness Scores By
Passengers
Non-Passengers
557
679
619
796
424
582
428
346
385
575
572
487
353
315
443
445
478
544
503
420
486
392
349
465
363
385
382
370
277
466
384
354
450
473
359
315
441
483
341
419
405
338
391
700
504
536
821
796
575
432
489
650
593
761
811
607
693
679
650
467
704
500
454
618
696
543
608
554
543
454
707
454
454
475
696
529
639
596
500
571
Score
600
750
800
700
800
400
650
500
650
600
650
533
0
Name of Station
ALIGARH
Division
ALLAHABAD
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
422
Level 4
363
290
119
14
6
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
459
Level 4
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
540
Level 3
511
Level 3
Passenger Cleanliness Score
This Station
422
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
422
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
584
Highest Score In Division
576
Highest Score In Footfall Class
791
Highest Score In Zone
584
Highest Score In Division
576
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
49
83
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
25
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
75
Availability of Washable CC Apron over tracks at station
25
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 263
Zone
NCR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 264
Cleanliness Scores By
Passengers
Non-Passengers
454
450
487
463
416
436
411
426
407
472
459
437
371
380
411
413
443
440
447
401
432
399
402
464
407
407
407
354
412
427
375
423
451
473
416
371
411
430
330
341
423
397
418
436
436
433
488
488
508
439
464
436
464
472
439
464
364
400
425
425
519
436
367
414
388
447
403
464
400
458
463
414
411
422
425
389
461
461
439
414
Score
500
467
550
450
600
500
500
600
500
500
600
550
533
Name of Station
TUNDLA
Division
ALLAHABAD
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
388
Level 5
383
309
170
17
7
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
580
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
624
Level 2
589
Level 3
Passenger Cleanliness Score
This Station
388
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
388
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
584
Highest Score In Division
576
Highest Score In Footfall Class
869
Highest Score In Zone
584
Highest Score In Division
576
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
45
59
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
83
Sensitized cleaning staff about correct practices
83
Observed the use of CCTVs for monitoring cleanliness at stations
83
Availability of Washable CC Apron over tracks at station
67
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 265
Zone
NCR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 266
Cleanliness Scores By
Passengers
Non-Passengers
445
577
453
633
331
527
308
338
315
458
426
421
304
350
397
391
415
432
405
355
382
367
325
452
309
330
398
343
365
371
299
427
441
438
414
374
420
412
253
242
411
300
399
647
580
600
673
560
633
600
563
563
600
560
543
510
503
543
560
563
610
613
593
507
527
490
560
563
563
610
593
520
577
653
617
523
613
543
597
527
Score
567
633
633
533
567
600
633
600
600
600
667
667
600
Name of Station
PHAPHUND
Division
ALLAHABAD
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
336
Level 5
396
321
177
19
8
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
492
Level 4
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
607
Level 2
575
Level 3
Passenger Cleanliness Score
This Station
336
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
336
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
584
Highest Score In Division
576
Highest Score In Footfall Class
869
Highest Score In Zone
584
Highest Score In Division
576
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
6
3
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
25
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 267
Zone
NCR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 268
Cleanliness Scores By
Passengers
Non-Passengers
431
518
426
611
404
486
383
271
275
504
507
355
309
268
430
321
368
368
406
321
430
312
295
347
264
258
283
261
228
398
295
287
266
278
257
238
263
280
242
377
325
277
288
557
396
396
621
621
489
475
386
429
250
543
514
519
446
582
436
567
607
350
383
461
404
389
514
513
421
217
429
271
421
433
507
300
632
475
427
446
Score
467
550
600
667
500
667
667
667
800
600
650
467
400
Name of Station
JHANSI
Division
JHANSI
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
584
Level 3
131
31
11
1
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
646
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
567
Level 3
683
Level 2
Passenger Cleanliness Score
This Station
584
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
584
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
798
Highest Score In Category
798
Highest Score In Zone
584
Highest Score In Division
584
Highest Score In Footfall Class
798
Highest Score In Zone
584
Highest Score In Division
584
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
81
84
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
50
Sensitized cleaning staff about correct practices
75
Observed the use of CCTVs for monitoring cleanliness at stations
50
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 269
Zone
NCR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
More than 50K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 270
Cleanliness Scores By
Passengers
Non-Passengers
674
663
727
738
581
650
540
590
546
737
722
632
463
452
595
556
628
668
621
565
606
555
567
618
573
586
526
545
462
563
549
463
499
623
472
469
499
636
470
553
587
538
578
638
650
663
692
692
763
563
600
525
621
688
738
663
604
625
621
488
650
721
638
575
688
613
588
567
488
625
738
513
438
600
688
588
663
638
600
688
Score
750
800
700
750
700
400
467
467
500
550
450
800
733
Name of Station
LALITPUR
Division
JHANSI
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
548
Level 3
193
151
62
3
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
715
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
789
Level 1
756
Level 1
Passenger Cleanliness Score
This Station
548
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
548
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
584
Highest Score In Division
584
Highest Score In Footfall Class
791
Highest Score In Zone
584
Highest Score In Division
584
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
76
84
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
33
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 271
Zone
NCR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 272
Cleanliness Scores By
Passengers
Non-Passengers
626
746
702
858
543
713
513
578
528
714
712
586
457
443
554
537
603
631
592
524
572
536
509
583
545
563
514
532
456
565
531
379
410
573
361
375
430
554
362
485
560
517
539
675
783
704
783
750
788
650
650
642
742
775
867
779
567
754
738
467
758
696
696
642
783
592
754
721
546
588
646
200
546
588
683
200
713
708
642
721
Score
800
667
800
800
800
667
800
733
867
733
800
800
0
Name of Station
GWALIOR
Division
JHANSI
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
523
Level 3
237
53
20
5
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
611
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
400
Level 4
800
Level 1
Passenger Cleanliness Score
This Station
523
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
523
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
798
Highest Score In Category
798
Highest Score In Zone
584
Highest Score In Division
584
Highest Score In Footfall Class
798
Highest Score In Zone
584
Highest Score In Division
584
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
23
76
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
Sensitized cleaning staff about correct practices
0
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 273
Zone
NCR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
More than 50K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 274
Cleanliness Scores By
Passengers
Non-Passengers
538
600
549
720
530
610
523
521
526
515
504
549
494
483
509
541
536
541
517
515
522
526
517
535
522
515
516
527
520
523
498
497
510
523
488
496
528
541
486
498
535
504
518
590
630
690
590
620
720
330
590
490
490
680
700
540
610
580
420
380
620
670
710
620
720
600
510
520
710
500
710
710
570
500
630
700
410
600
578
590
Score
1000
800
800
800
600
0
0
0
600
0
200
0
0
Name of Station
ORAI
Division
JHANSI
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
509
Level 3
255
200
117
6
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
623
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
627
Level 2
603
Level 2
Passenger Cleanliness Score
This Station
509
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
509
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
584
Highest Score In Division
584
Highest Score In Footfall Class
869
Highest Score In Zone
584
Highest Score In Division
584
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
56
68
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
40
Sensitized cleaning staff about correct practices
80
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 275
Zone
NCR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 276
Cleanliness Scores By
Passengers
Non-Passengers
603
645
691
715
524
600
462
547
526
674
678
548
420
409
539
528
596
629
565
499
549
514
462
501
550
541
466
499
440
528
505
254
281
524
282
261
296
528
301
457
528
495
521
648
688
600
743
743
650
598
623
625
633
723
728
618
608
690
545
550
678
667
621
640
633
608
633
603
362
320
600
633
350
333
575
650
575
595
613
588
Score
600
650
700
700
500
467
667
467
700
650
650
0
0
Name of Station
BANDA
Division
JHANSI
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
418
Level 4
366
293
121
15
5
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
565
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
448
Level 4
658
Level 2
Passenger Cleanliness Score
This Station
418
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
418
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
584
Highest Score In Division
584
Highest Score In Footfall Class
791
Highest Score In Zone
584
Highest Score In Division
584
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
6
3
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 277
Zone
NCR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 278
Cleanliness Scores By
Passengers
Non-Passengers
459
660
524
780
459
440
457
443
433
468
456
427
385
341
407
451
471
451
427
328
470
422
437
431
411
419
428
399
335
452
383
368
400
429
366
316
389
425
311
379
438
451
414
540
560
620
600
600
600
480
420
400
515
640
580
540
400
600
420
460
700
475
510
480
495
405
520
600
540
560
560
520
460
480
640
460
480
680
525
500
Score
400
760
760
800
680
550
450
467
680
400
440
400
300
Name of Station
CHITRAKUTDHAM KARWI
Division
JHANSI
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
416
Level 4
367
294
122
16
6
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
601
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
600
Level 2
567
Level 3
Passenger Cleanliness Score
This Station
416
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
416
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
584
Highest Score In Division
584
Highest Score In Footfall Class
791
Highest Score In Zone
584
Highest Score In Division
584
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
25
95
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 279
Zone
NCR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 280
Cleanliness Scores By
Passengers
Non-Passengers
535
600
539
700
436
600
432
379
429
463
461
463
301
348
400
398
487
478
360
422
427
409
401
441
407
368
409
389
368
390
318
289
346
404
305
293
343
377
319
372
508
406
452
650
600
650
650
550
650
400
400
650
600
550
600
650
550
600
600
600
700
650
500
500
500
650
500
500
450
600
600
450
500
550
450
550
600
800
600
600
Score
600
800
600
400
400
600
600
800
800
600
600
400
400
Name of Station
MAHOBA
Division
JHANSI
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
369
Level 5
392
317
173
18
7
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
533
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
497
Level 4
574
Level 3
Passenger Cleanliness Score
This Station
369
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
369
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
584
Highest Score In Division
584
Highest Score In Footfall Class
869
Highest Score In Zone
584
Highest Score In Division
584
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
6
2
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
20
Sensitized cleaning staff about correct practices
80
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 281
Zone
NCR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 282
Cleanliness Scores By
Passengers
Non-Passengers
403
640
449
640
445
500
404
377
390
398
415
379
332
308
372
373
420
411
369
329
428
369
371
402
354
381
361
365
321
384
375
315
288
307
274
239
281
298
260
311
398
416
371
560
500
560
540
600
560
470
400
460
500
620
640
480
490
600
420
420
620
425
467
560
500
400
480
500
435
320
520
340
380
225
530
340
540
560
520
480
Score
600
680
640
560
500
467
500
500
680
500
600
400
300
Name of Station
MORENA
Division
JHANSI
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
330
Level 5
397
322
131
20
8
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
492
Level 4
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
381
Level 5
411
Level 4
Passenger Cleanliness Score
This Station
330
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
330
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
584
Highest Score In Division
584
Highest Score In Footfall Class
791
Highest Score In Zone
584
Highest Score In Division
584
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
4
Observed the enforcement of anti-littering rules
11
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
0
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
33
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 283
Zone
NCR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 284
Cleanliness Scores By
Passengers
Non-Passengers
377
433
379
533
328
333
300
307
309
547
547
313
344
270
317
309
342
333
332
315
321
315
260
321
305
306
316
307
304
313
301
353
293
283
315
336
312
338
315
328
368
304
310
300
367
367
433
600
600
633
467
567
467
500
600
500
600
400
533
500
600
433
500
600
433
433
367
567
300
433
367
467
433
400
367
500
467
467
400
433
Score
333
467
467
467
400
333
533
267
400
267
400
400
400
Name of Station
KATHGODAM
Division
IZZATNAGAR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
770
Level 1
11
9
6
1
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
789
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
697
Level 2
787
Level 1
Passenger Cleanliness Score
This Station
770
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
770
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
770
Highest Score In Division
770
Highest Score In Footfall Class
869
Highest Score In Zone
770
Highest Score In Division
770
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
40
94
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
40
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 285
Zone
NER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 286
Cleanliness Scores By
Passengers
Non-Passengers
768
775
770
860
770
688
769
766
766
769
754
795
759
730
774
771
753
766
757
746
761
762
751
797
758
758
748
762
748
760
758
781
755
767
768
775
777
778
769
764
762
761
753
788
795
768
763
703
828
815
817
805
713
828
808
755
743
828
755
730
828
715
683
788
786
808
788
763
680
720
803
600
697
780
860
647
788
775
783
775
Score
720
880
840
840
840
600
720
760
720
720
360
800
800
Name of Station
RUDRAPUR CITY
Division
IZZATNAGAR
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
623
Level 2
77
59
35
2
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
720
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
743
Level 2
767
Level 1
Passenger Cleanliness Score
This Station
623
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
623
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
770
Highest Score In Division
770
Highest Score In Footfall Class
869
Highest Score In Zone
770
Highest Score In Division
770
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
77
94
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
Sensitized cleaning staff about correct practices
0
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 287
Zone
NER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 288
Cleanliness Scores By
Passengers
Non-Passengers
648
742
637
788
583
750
584
572
569
641
640
693
641
605
582
598
608
639
614
625
603
610
607
700
572
590
587
579
601
597
625
605
609
617
564
542
559
573
552
556
607
582
612
717
667
704
704
692
821
650
692
654
633
725
788
717
671
750
696
660
738
638
679
704
692
743
679
658
604
800
754
600
642
800
708
600
738
667
725
700
Score
733
733
733
800
800
800
800
800
733
600
733
733
800
Name of Station
LUCKNOW JN.
Division
LUCKNOW
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
614
Level 2
83
21
28
3
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
675
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
743
Level 2
753
Level 1
Passenger Cleanliness Score
This Station
614
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
614
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
791
Highest Score In Category
798
Highest Score In Zone
770
Highest Score In Division
614
Highest Score In Footfall Class
791
Highest Score In Zone
770
Highest Score In Division
614
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
78
59
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
60
Sensitized cleaning staff about correct practices
80
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
80
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 289
Zone
NER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 290
Cleanliness Scores By
Passengers
Non-Passengers
664
709
675
591
620
643
664
634
621
603
603
682
421
475
577
610
698
704
590
651
622
630
526
718
607
597
642
634
565
581
566
415
481
505
424
500
539
535
537
531
673
612
662
651
714
680
649
634
717
526
683
683
674
686
694
680
680
680
634
660
640
666
591
689
640
700
620
709
654
666
674
583
660
631
674
583
714
700
577
709
Score
800
720
800
680
800
720
800
720
680
760
720
720
800
Name of Station
KHALILABAD
Division
LUCKNOW
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
572
Level 3
151
116
71
4
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
743
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
700
Level 2
850
Level 1
Passenger Cleanliness Score
This Station
572
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
572
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
770
Highest Score In Division
614
Highest Score In Footfall Class
869
Highest Score In Zone
770
Highest Score In Division
614
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
47
69
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 291
Zone
NER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 292
Cleanliness Scores By
Passengers
Non-Passengers
638
738
665
800
502
583
524
563
540
756
746
626
507
510
526
525
574
639
590
607
579
566
540
608
541
535
526
530
519
546
536
479
532
536
471
418
484
552
453
539
597
531
571
738
875
688
738
813
738
700
800
650
700
738
800
750
838
813
700
550
800
688
613
663
725
588
725
670
767
813
788
767
683
763
788
633
738
750
767
738
Score
800
900
800
900
900
800
800
700
700
600
700
0
0
Name of Station
GORAKHPUR JN.
Division
LUCKNOW
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
571
Level 3
153
36
22
5
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
592
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
576
Level 3
708
Level 2
Passenger Cleanliness Score
This Station
571
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
571
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
768
Highest Score In Category
798
Highest Score In Zone
770
Highest Score In Division
614
Highest Score In Footfall Class
768
Highest Score In Zone
770
Highest Score In Division
614
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
40
48
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
50
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
75
Availability of Washable CC Apron over tracks at station
75
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 293
Zone
NER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
25-50K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 294
Cleanliness Scores By
Passengers
Non-Passengers
610
588
681
738
546
496
577
616
580
725
712
601
461
476
552
581
615
634
597
581
670
576
550
596
572
574
543
532
507
584
568
434
489
583
465
380
423
588
440
543
570
556
574
646
538
613
750
738
688
388
563
675
654
638
688
613
663
650
525
579
600
613
625
638
613
613
638
505
450
438
488
413
350
425
488
375
500
525
563
663
Score
700
700
750
700
800
600
550
550
600
600
533
600
600
Name of Station
GONDA JN.
Division
LUCKNOW
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
567
Level 3
163
126
47
6
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
691
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
694
Level 2
789
Level 1
Passenger Cleanliness Score
This Station
567
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
567
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
770
Highest Score In Division
614
Highest Score In Footfall Class
791
Highest Score In Zone
770
Highest Score In Division
614
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
38
55
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
50
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 295
Zone
NER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 296
Cleanliness Scores By
Passengers
Non-Passengers
575
614
668
786
520
617
543
566
561
657
624
627
503
530
516
497
605
627
558
555
605
577
549
626
548
541
549
535
524
543
512
472
514
520
473
462
527
520
471
549
573
510
581
633
733
707
745
760
712
493
595
600
657
755
771
723
667
655
667
700
740
683
695
683
717
626
640
607
683
629
776
608
617
664
714
683
752
676
667
655
Score
833
767
867
767
800
700
633
767
733
667
600
760
700
Name of Station
BASTI
Division
LUCKNOW
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
543
Level 3
204
160
92
7
6
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
609
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
531
Level 3
632
Level 2
Passenger Cleanliness Score
This Station
543
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
543
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
770
Highest Score In Division
614
Highest Score In Footfall Class
869
Highest Score In Zone
770
Highest Score In Division
614
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
36
56
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
40
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
80
Availability of Washable CC Apron over tracks at station
40
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 297
Zone
NER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 298
Cleanliness Scores By
Passengers
Non-Passengers
642
697
687
823
475
580
499
553
526
668
665
602
479
484
492
506
605
655
548
582
599
587
506
520
522
524
515
531
492
512
495
413
469
498
373
394
438
491
355
503
593
499
578
563
703
610
693
697
657
573
553
600
590
640
693
690
640
673
583
480
647
547
673
643
677
497
587
580
447
520
637
542
373
430
620
408
443
680
505
637
Score
560
640
760
640
640
550
440
667
520
480
560
520
533
Name of Station
DEORIA SADAR
Division
VARANASI
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
540
Level 3
212
165
93
8
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
685
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
700
Level 2
733
Level 2
Passenger Cleanliness Score
This Station
540
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
540
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
770
Highest Score In Division
540
Highest Score In Footfall Class
869
Highest Score In Zone
770
Highest Score In Division
540
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
52
53
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 299
Zone
NER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 300
Cleanliness Scores By
Passengers
Non-Passengers
621
813
657
800
506
663
462
559
527
700
722
587
466
455
514
524
580
616
527
527
578
505
494
589
544
555
484
474
459
518
548
427
457
549
440
374
446
590
426
489
533
482
519
613
700
613
750
750
813
550
563
663
650
725
725
575
663
688
688
650
775
650
663
613
675
650
638
567
643
638
575
550
507
525
650
350
600
625
700
713
Score
700
700
800
800
600
800
700
700
800
600
600
700
800
Name of Station
CHHAPRA JN.
Division
VARANASI
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
536
Level 3
216
48
70
9
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
630
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
771
Level 1
800
Level 1
Passenger Cleanliness Score
This Station
536
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
536
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
791
Highest Score In Category
798
Highest Score In Zone
770
Highest Score In Division
540
Highest Score In Footfall Class
791
Highest Score In Zone
770
Highest Score In Division
540
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
72
55
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 301
Zone
NER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 302
Cleanliness Scores By
Passengers
Non-Passengers
552
675
544
588
529
600
531
531
548
553
556
532
528
528
538
536
546
528
540
535
535
530
541
533
542
557
551
543
552
537
551
519
538
526
524
529
522
531
529
535
520
532
532
475
488
588
700
650
688
575
713
688
575
675
550
663
663
563
575
688
588
775
788
663
688
663
563
675
700
688
650
775
688
713
688
488
663
500
500
688
Score
1000
800
800
800
600
800
600
800
1000
800
600
800
800
Name of Station
MAU JN.
Division
VARANASI
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
512
Level 3
250
195
113
10
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
602
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
606
Level 2
613
Level 2
Passenger Cleanliness Score
This Station
512
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
512
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
770
Highest Score In Division
540
Highest Score In Footfall Class
869
Highest Score In Zone
770
Highest Score In Division
540
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
35
24
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
40
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 303
Zone
NER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 304
Cleanliness Scores By
Passengers
Non-Passengers
524
620
517
580
517
580
512
520
511
518
511
504
528
497
506
507
510
517
524
510
514
515
522
512
501
512
516
516
503
511
511
531
511
503
506
506
503
505
494
503
518
517
503
600
660
600
590
590
600
580
600
620
600
660
640
620
640
620
580
580
560
620
600
620
620
620
600
580
580
520
560
540
600
580
600
580
620
600
560
620
Score
640
640
560
600
640
600
560
680
560
600
600
640
600
Name of Station
BELTHARA ROAD
Division
VARANASI
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
452
Level 4
331
264
149
11
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
517
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
515
Level 3
546
Level 3
Passenger Cleanliness Score
This Station
452
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
452
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
770
Highest Score In Division
540
Highest Score In Footfall Class
869
Highest Score In Zone
770
Highest Score In Division
540
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
18
12
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
43
Sensitized cleaning staff about correct practices
86
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 305
Zone
NER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 306
Cleanliness Scores By
Passengers
Non-Passengers
446
500
459
564
457
521
459
455
447
446
447
435
481
440
441
439
458
461
516
461
459
448
462
444
456
450
463
456
450
464
448
465
449
458
437
441
447
458
454
452
456
449
455
468
496
561
550
467
457
533
521
518
471
511
575
636
511
532
575
496
525
454
507
532
552
457
561
521
536
542
525
521
536
475
564
496
586
482
507
564
Score
543
514
533
543
600
543
486
543
514
467
514
480
600
Name of Station
SIWAN JN.
Division
VARANASI
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
449
Level 4
337
268
110
12
5
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
461
Level 4
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
449
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
449
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
770
Highest Score In Division
540
Highest Score In Footfall Class
791
Highest Score In Zone
770
Highest Score In Division
540
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
63
53
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 307
Zone
NER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 308
Cleanliness Scores By
Passengers
Non-Passengers
465
450
481
463
435
488
450
460
474
491
499
405
466
494
439
459
471
463
480
453
471
446
461
429
441
457
456
477
455
467
456
406
455
453
403
380
435
458
433
461
459
453
464
513
425
453
488
488
438
425
425
463
475
438
538
463
450
513
480
413
488
463
425
500
438
425
450
538
350
493
425
525
413
493
488
425
463
525
513
463
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
AZAMGARH
Division
VARANASI
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
415
Level 4
369
296
163
13
6
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
558
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
554
Level 3
576
Level 3
Passenger Cleanliness Score
This Station
415
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
415
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
770
Highest Score In Division
540
Highest Score In Footfall Class
869
Highest Score In Zone
770
Highest Score In Division
540
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
29
8
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
14
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 309
Zone
NER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 310
Cleanliness Scores By
Passengers
Non-Passengers
432
581
443
600
433
500
419
426
424
399
406
382
402
369
407
398
397
435
399
401
399
427
432
391
413
414
434
433
397
415
438
463
423
466
444
444
441
467
434
441
422
426
429
552
548
581
475
508
581
567
567
567
476
581
581
757
567
600
548
510
567
538
524
595
567
514
581
586
417
614
548
453
450
519
486
460
548
567
600
629
Score
571
629
571
600
514
571
543
457
629
600
486
600
567
Name of Station
BALLIA
Division
VARANASI
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
304
Level 5
406
331
182
14
7
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
514
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
524
Level 3
520
Level 3
Passenger Cleanliness Score
This Station
304
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
304
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
770
Highest Score In Division
540
Highest Score In Footfall Class
869
Highest Score In Zone
770
Highest Score In Division
540
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
20
11
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
20
Sensitized cleaning staff about correct practices
80
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 311
Zone
NER
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 312
Cleanliness Scores By
Passengers
Non-Passengers
377
520
369
500
349
500
327
301
289
309
291
304
289
293
292
295
304
292
350
302
286
283
284
304
301
295
285
285
292
334
295
263
293
300
276
258
278
323
287
276
378
295
286
520
500
500
525
515
540
400
560
540
540
520
540
560
520
560
520
460
540
500
480
520
500
520
480
480
460
520
480
540
460
520
480
520
460
520
480
540
Score
480
520
520
560
480
560
520
480
560
520
560
480
550
Name of Station
NEW COOCHBEHAR
Division
ALIPURDUAR JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
596
Level 3
111
84
52
7
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
711
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
714
Level 2
867
Level 1
Passenger Cleanliness Score
This Station
596
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
596
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
656
Highest Score In Division
596
Highest Score In Footfall Class
869
Highest Score In Zone
656
Highest Score In Division
596
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
88
33
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
Sensitized cleaning staff about correct practices
0
100
Observed the use of CCTVs for monitoring cleanliness at stations
50
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 313
Zone
NFR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 314
Cleanliness Scores By
Passengers
Non-Passengers
620
763
600
775
626
638
604
600
606
576
565
574
541
554
619
624
617
626
576
620
614
614
592
583
601
593
629
638
599
601
573
543
559
590
619
622
617
623
606
618
613
609
607
738
725
675
700
700
700
650
700
700
700
757
725
650
693
700
688
707
700
638
725
688
813
763
713
650
675
713
675
650
700
738
750
625
638
800
738
700
Score
700
900
900
900
800
1000
700
600
700
700
500
1000
800
Name of Station
ALIPURDUAR JUNCTION
Division
ALIPURDUAR JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
581
Level 3
138
107
65
10
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
719
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
857
Level 1
833
Level 1
Passenger Cleanliness Score
This Station
581
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
581
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
656
Highest Score In Division
596
Highest Score In Footfall Class
869
Highest Score In Zone
656
Highest Score In Division
596
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
50
35
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 315
Zone
NFR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 316
Cleanliness Scores By
Passengers
Non-Passengers
605
800
609
783
592
800
603
577
577
585
580
565
530
527
576
576
579
616
593
598
603
609
542
584
579
587
575
583
590
603
584
567
559
570
568
571
573
597
577
585
596
586
607
733
683
717
750
750
700
733
733
717
633
700
733
650
817
783
717
767
733
750
750
717
633
683
667
700
717
633
667
750
750
783
700
750
683
800
733
800
Score
700
900
900
900
800
800
900
800
800
800
900
900
900
Name of Station
NEW ALIPURDUAR
Division
ALIPURDUAR JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
574
Level 3
149
114
69
11
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
795
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
950
Level 1
950
Level 1
Passenger Cleanliness Score
This Station
574
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
574
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
656
Highest Score In Division
596
Highest Score In Footfall Class
869
Highest Score In Zone
656
Highest Score In Division
596
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
72
36
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 317
Zone
NFR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 318
Cleanliness Scores By
Passengers
Non-Passengers
587
836
595
805
583
777
580
576
570
555
554
576
514
543
585
588
596
585
557
587
577
587
541
576
571
576
585
581
588
579
556
542
564
572
581
573
593
597
600
589
588
580
584
823
709
668
777
780
780
786
718
836
845
836
855
805
777
777
836
745
745
830
736
855
845
759
795
845
827
810
827
600
845
768
800
673
836
786
814
786
Score
1000
1000
1000
900
800
1000
0
700
1000
1000
1000
1000
1000
Name of Station
COOCHBEHAR
Division
ALIPURDUAR JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
461
Level 4
321
256
144
19
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
NA
NA
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
461
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
461
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
656
Highest Score In Division
596
Highest Score In Footfall Class
869
Highest Score In Zone
656
Highest Score In Division
596
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
11
8
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 319
Zone
NFR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 320
Cleanliness Scores By
Passengers
Non-Passengers
542
NA
551
NA
546
NA
552
540
516
511
511
366
349
356
376
455
486
526
501
525
529
534
354
426
524
512
418
491
517
513
501
382
442
401
413
418
492
448
447
469
552
547
532
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
NEW JALPAIGURI
Division
KATIHAR JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
656
Level 2
49
10
24
1
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
706
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
700
Level 2
767
Level 1
Passenger Cleanliness Score
This Station
656
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
656
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
869
Highest Score In Category
798
Highest Score In Zone
656
Highest Score In Division
656
Highest Score In Footfall Class
869
Highest Score In Zone
656
Highest Score In Division
656
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
86
26
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
0
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 321
Zone
NFR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 322
Cleanliness Scores By
Passengers
Non-Passengers
731
860
752
840
690
860
724
679
662
682
675
603
611
605
628
605
645
723
680
725
754
734
626
614
661
665
612
643
675
678
668
596
601
641
612
597
623
683
651
650
723
720
723
710
760
760
760
760
580
600
670
650
700
590
730
700
720
770
720
650
810
780
780
710
590
700
700
700
550
550
710
650
700
580
670
650
730
860
710
720
Score
800
700
900
700
800
700
600
700
800
700
700
700
700
Name of Station
KATIHAR JN
Division
KATIHAR JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
642
Level 2
55
45
17
2
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
767
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
642
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
642
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
656
Highest Score In Division
656
Highest Score In Footfall Class
791
Highest Score In Zone
656
Highest Score In Division
656
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
84
52
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 323
Zone
NFR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 324
Cleanliness Scores By
Passengers
Non-Passengers
629
740
630
780
616
760
623
630
628
637
637
621
620
643
609
630
644
621
614
611
612
613
621
757
620
617
621
623
598
610
607
705
681
683
673
624
629
623
642
635
622
626
623
740
800
760
800
740
780
760
800
780
780
800
820
720
780
800
680
780
740
760
760
820
760
700
720
740
760
780
780
760
840
800
800
760
760
760
760
760
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
KISHANGANJ
Division
KATIHAR JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
629
Level 2
70
53
31
3
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
762
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
760
Level 1
713
Level 2
Passenger Cleanliness Score
This Station
629
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
629
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
656
Highest Score In Division
656
Highest Score In Footfall Class
869
Highest Score In Zone
656
Highest Score In Division
656
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
81
46
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
60
Sensitized cleaning staff about correct practices
40
Observed the use of CCTVs for monitoring cleanliness at stations
40
Availability of Washable CC Apron over tracks at station
40
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 325
Zone
NFR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 326
Cleanliness Scores By
Passengers
Non-Passengers
648
724
645
747
586
716
657
596
607
671
632
665
654
651
583
604
649
645
548
599
679
574
602
653
583
603
582
598
570
580
537
670
662
660
631
637
678
689
620
638
585
591
611
744
727
776
716
727
769
769
727
811
716
760
749
620
767
760
733
676
967
738
698
804
744
711
702
640
844
791
769
749
736
778
780
727
682
716
693
771
Score
720
680
760
720
680
720
720
840
760
800
720
720
760
Name of Station
PURNEA JN
Division
KATIHAR JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
556
Level 3
178
139
82
13
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
476
Level 4
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
400
Level 4
430
Level 4
Passenger Cleanliness Score
This Station
556
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
556
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
656
Highest Score In Division
656
Highest Score In Footfall Class
869
Highest Score In Zone
656
Highest Score In Division
656
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
80
48
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
Sensitized cleaning staff about correct practices
0
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 327
Zone
NFR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 328
Cleanliness Scores By
Passengers
Non-Passengers
577
517
575
627
563
520
555
575
550
566
559
522
523
555
547
559
550
547
565
535
559
547
566
566
559
547
528
540
554
551
541
566
574
582
574
554
558
593
580
581
574
556
534
517
513
433
450
530
517
497
547
300
450
350
417
400
420
200
350
325
710
533
467
300
400
400
400
420
467
433
460
467
333
550
510
533
380
553
467
420
Score
400
500
480
400
400
400
0
400
400
400
400
400
400
Name of Station
SILIGURI JN
Division
KATIHAR JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
536
Level 3
217
169
96
15
5
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
646
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
756
Level 1
811
Level 1
Passenger Cleanliness Score
This Station
536
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
536
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
656
Highest Score In Division
656
Highest Score In Footfall Class
869
Highest Score In Zone
656
Highest Score In Division
656
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
25
6
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
0
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 329
Zone
NFR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 330
Cleanliness Scores By
Passengers
Non-Passengers
657
757
568
776
591
662
617
524
585
654
651
594
517
476
559
558
595
642
558
582
609
496
563
536
520
518
540
545
547
583
529
289
391
333
265
266
408
444
273
402
565
568
572
695
624
652
652
605
595
567
538
576
638
681
762
624
733
733
633
567
710
667
681
686
657
667
657
610
462
510
590
257
533
581
705
571
681
695
638
671
Score
800
867
867
867
867
600
667
667
800
800
733
0
867
Name of Station
RAIGANJ
Division
KATIHAR JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
453
Level 4
329
262
148
20
6
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
383
Level 5
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
343
Level 5
333
Level 5
Passenger Cleanliness Score
This Station
453
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
453
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
656
Highest Score In Division
656
Highest Score In Footfall Class
869
Highest Score In Zone
656
Highest Score In Division
656
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
9
Observed the enforcement of anti-littering rules
17
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 331
Zone
NFR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 332
Cleanliness Scores By
Passengers
Non-Passengers
480
350
519
350
474
400
431
443
441
488
444
503
427
417
512
473
448
483
469
508
530
457
491
461
426
478
470
459
445
482
421
347
405
444
394
305
417
441
383
408
470
447
494
350
300
350
400
400
350
350
400
350
450
450
450
400
400
400
300
350
350
400
400
300
500
400
400
400
350
500
550
500
350
350
500
600
450
400
300
500
Score
400
400
200
200
400
400
400
400
200
400
200
400
400
Name of Station
JOGBANI
Division
KATIHAR JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
450
Level 4
333
266
151
21
7
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
505
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
450
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
450
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
656
Highest Score In Division
656
Highest Score In Footfall Class
869
Highest Score In Zone
656
Highest Score In Division
656
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
57
55
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 333
Zone
NFR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 334
Cleanliness Scores By
Passengers
Non-Passengers
437
417
445
417
446
517
440
438
438
466
464
490
445
448
444
435
458
449
467
427
449
450
467
443
448
446
439
445
440
430
471
426
455
467
408
395
453
466
459
451
457
417
445
567
450
467
500
500
550
517
500
433
450
517
517
633
500
517
400
450
550
533
500
517
467
483
600
517
483
467
450
517
550
517
483
483
491
517
467
567
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
LUMDING
Division
LUMDING
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
607
Level 2
94
72
42
5
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
688
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
733
Level 2
678
Level 2
Passenger Cleanliness Score
This Station
607
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
607
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
656
Highest Score In Division
607
Highest Score In Footfall Class
869
Highest Score In Zone
656
Highest Score In Division
607
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
84
3
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
33
Sensitized cleaning staff about correct practices
33
Observed the use of CCTVs for monitoring cleanliness at stations
33
Availability of Washable CC Apron over tracks at station
67
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 335
Zone
NFR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 336
Cleanliness Scores By
Passengers
Non-Passengers
685
757
676
757
639
776
542
610
625
602
600
593
612
607
575
605
621
666
588
663
653
588
577
626
618
615
586
595
590
581
597
529
569
573
549
558
567
562
526
610
650
607
626
450
724
757
676
683
681
695
681
743
710
786
786
690
757
786
738
600
714
714
676
771
738
695
679
695
500
590
557
475
517
586
619
375
710
729
650
771
Score
600
733
800
667
667
600
733
667
733
733
800
733
733
Name of Station
SILCHAR
Division
LUMDING
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
596
Level 3
112
85
53
8
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
678
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
600
Level 2
700
Level 2
Passenger Cleanliness Score
This Station
596
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
596
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
656
Highest Score In Division
607
Highest Score In Footfall Class
869
Highest Score In Zone
656
Highest Score In Division
607
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
72
1
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
0
Sensitized cleaning staff about correct practices
0
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 337
Zone
NFR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 338
Cleanliness Scores By
Passengers
Non-Passengers
710
717
693
700
630
683
496
559
615
570
570
601
594
572
584
609
661
735
561
703
680
591
568
605
581
579
578
578
544
466
568
484
509
510
492
476
524
524
471
632
645
584
629
600
633
650
633
633
633
650
650
633
633
800
817
617
800
800
733
633
717
633
633
633
633
633
300
633
633
750
750
583
633
667
667
583
800
667
650
633
Score
600
600
800
800
800
600
600
600
600
600
600
600
600
Name of Station
KAMAKHYA
Division
LUMDING
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
545
Level 3
199
156
3
14
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
575
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
606
Level 2
586
Level 3
Passenger Cleanliness Score
This Station
545
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
545
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
656
Highest Score In Division
607
Highest Score In Footfall Class
869
Highest Score In Zone
656
Highest Score In Division
607
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
68
50
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
58
Sensitized cleaning staff about correct practices
84
Observed the use of CCTVs for monitoring cleanliness at stations
84
Availability of Washable CC Apron over tracks at station
74
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 339
Zone
NFR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 340
Cleanliness Scores By
Passengers
Non-Passengers
532
573
538
567
539
558
534
512
516
502
507
591
584
543
532
542
542
543
509
544
520
520
521
593
532
496
548
549
515
502
510
572
551
529
520
534
542
540
535
537
537
511
537
575
547
546
575
535
627
611
569
578
559
570
572
547
565
567
559
534
595
580
522
543
561
570
513
586
594
554
552
544
561
595
573
500
555
546
568
556
Score
600
589
600
567
579
579
656
633
600
600
611
556
588
Name of Station
DIMAPUR
Division
LUMDING
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
526
Level 3
231
179
102
16
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
517
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
587
Level 3
633
Level 2
Passenger Cleanliness Score
This Station
526
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
526
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
656
Highest Score In Division
607
Highest Score In Footfall Class
869
Highest Score In Zone
656
Highest Score In Division
607
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
61
3
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
33
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 341
Zone
NFR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 342
Cleanliness Scores By
Passengers
Non-Passengers
549
657
564
686
558
514
482
537
537
525
528
519
517
501
513
525
529
531
523
535
550
529
510
531
541
542
511
532
521
520
526
520
530
526
517
517
521
517
509
523
556
534
541
450
450
495
517
517
533
514
450
571
571
448
510
600
529
600
529
514
419
414
443
543
448
500
513
500
320
557
610
350
340
529
543
350
648
657
720
550
Score
600
600
733
667
600
600
600
0
600
0
600
600
533
Name of Station
GUWAHATI
Division
LUMDING
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
430
Level 4
353
73
46
22
5
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
619
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
684
Level 2
678
Level 2
Passenger Cleanliness Score
This Station
430
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
430
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
768
Highest Score In Category
798
Highest Score In Zone
656
Highest Score In Division
607
Highest Score In Footfall Class
768
Highest Score In Zone
656
Highest Score In Division
607
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
87
38
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
50
Sensitized cleaning staff about correct practices
83
Observed the use of CCTVs for monitoring cleanliness at stations
83
Availability of Washable CC Apron over tracks at station
33
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 343
Zone
NFR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
25-50K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 344
Cleanliness Scores By
Passengers
Non-Passengers
437
620
451
600
437
600
447
419
421
435
428
433
392
389
401
439
423
443
425
388
454
408
403
478
426
421
423
431
392
410
423
414
428
440
421
412
460
461
433
427
427
420
420
643
543
667
617
645
610
640
567
610
627
640
597
644
560
640
540
673
683
550
550
557
523
613
583
562
643
650
610
690
643
637
643
690
620
650
573
570
Score
700
700
600
800
667
600
600
633
640
733
700
800
680
Name of Station
BONGAIGAON
Division
RANGIYA JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
610
Level 2
88
66
39
4
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
638
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
607
Level 2
650
Level 2
Passenger Cleanliness Score
This Station
610
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
610
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
656
Highest Score In Division
610
Highest Score In Footfall Class
869
Highest Score In Zone
656
Highest Score In Division
610
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
85
40
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
25
Sensitized cleaning staff about correct practices
75
Observed the use of CCTVs for monitoring cleanliness at stations
50
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 345
Zone
NFR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 346
Cleanliness Scores By
Passengers
Non-Passengers
604
640
602
600
646
640
603
621
610
619
612
622
594
565
617
592
609
652
610
584
643
602
584
633
592
595
601
587
584
592
596
594
600
617
610
590
627
619
626
613
618
601
592
625
600
615
610
586
715
610
550
681
570
665
630
635
545
655
655
578
730
650
575
620
585
555
570
600
610
580
595
635
660
580
550
635
650
635
610
595
Score
650
700
600
600
650
700
650
600
550
650
600
650
550
Name of Station
RANGIYA JN.
Division
RANGIYA JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
603
Level 2
103
78
47
6
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
650
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
629
Level 2
567
Level 3
Passenger Cleanliness Score
This Station
603
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
603
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
656
Highest Score In Division
610
Highest Score In Footfall Class
869
Highest Score In Zone
656
Highest Score In Division
610
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
93
28
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
100
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
100
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 347
Zone
NFR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 348
Cleanliness Scores By
Passengers
Non-Passengers
621
664
610
664
585
718
608
608
606
587
588
593
566
571
589
597
606
626
601
603
616
588
582
632
595
597
596
603
596
590
586
588
615
624
597
589
626
616
594
602
603
594
600
645
636
536
655
655
664
670
655
736
560
664
755
536
627
736
627
718
664
591
755
540
664
636
655
545
670
636
555
530
709
745
670
636
545
718
655
655
Score
800
600
600
400
400
600
600
600
800
600
600
600
600
Name of Station
BARPETA ROAD
Division
RANGIYA JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
595
Level 3
114
87
2
9
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
605
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
589
Level 3
573
Level 3
Passenger Cleanliness Score
This Station
595
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
595
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
656
Highest Score In Division
610
Highest Score In Footfall Class
869
Highest Score In Zone
656
Highest Score In Division
610
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
68
40
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
80
Sensitized cleaning staff about correct practices
80
Observed the use of CCTVs for monitoring cleanliness at stations
80
Availability of Washable CC Apron over tracks at station
40
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 349
Zone
NFR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 350
Cleanliness Scores By
Passengers
Non-Passengers
567
560
567
548
621
560
590
593
605
596
583
612
605
570
581
576
592
634
591
577
606
602
566
633
568
561
585
553
576
555
582
618
580
562
585
583
591
571
591
610
601
561
543
507
644
580
616
568
664
587
539
608
496
620
637
624
563
660
540
580
684
572
548
592
532
564
540
573
620
542
604
573
500
532
556
628
664
644
532
543
Score
520
600
520
520
680
600
520
560
640
600
600
600
600
Name of Station
JORHAT TOWN
Division
TINSUKIA
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
559
Level 3
173
135
81
12
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
619
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
577
Level 3
577
Level 3
Passenger Cleanliness Score
This Station
559
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
559
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
656
Highest Score In Division
559
Highest Score In Footfall Class
869
Highest Score In Zone
656
Highest Score In Division
559
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
72
52
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
56
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
31
Availability of Washable CC Apron over tracks at station
19
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 351
Zone
NFR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 352
Cleanliness Scores By
Passengers
Non-Passengers
587
633
573
600
523
589
557
549
563
542
516
554
621
512
530
565
575
579
563
538
512
532
565
621
529
560
568
568
529
559
471
567
579
571
567
548
579
576
571
525
539
546
543
669
580
613
593
628
699
698
619
580
594
640
653
581
568
574
535
545
647
573
569
581
600
573
569
555
574
613
626
561
574
633
620
581
573
606
629
581
Score
560
588
613
588
600
513
575
550
587
613
560
585
567
Name of Station
TINSUKIA
Division
TINSUKIA
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
497
Level 4
278
219
127
17
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
628
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
660
Level 2
659
Level 2
Passenger Cleanliness Score
This Station
497
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
497
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
656
Highest Score In Division
559
Highest Score In Footfall Class
869
Highest Score In Zone
656
Highest Score In Division
559
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
82
23
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
11
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
44
Availability of Washable CC Apron over tracks at station
89
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 353
Zone
NFR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 354
Cleanliness Scores By
Passengers
Non-Passengers
570
661
547
672
526
661
538
522
527
528
493
440
501
390
495
492
531
588
506
531
603
516
491
414
514
537
505
518
511
533
484
484
451
520
508
480
496
529
507
543
514
520
531
600
733
578
613
575
672
650
639
567
617
622
711
600
633
711
672
606
650
661
600
611
600
578
589
550
567
600
567
611
639
520
683
578
589
589
567
633
Score
667
689
600
667
667
667
644
689
667
667
667
622
667
Name of Station
DIBRUGARH TOWN
Division
TINSUKIA
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
493
Level 4
284
225
129
18
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
613
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
523
Level 3
533
Level 3
Passenger Cleanliness Score
This Station
493
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
493
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
656
Highest Score In Division
559
Highest Score In Footfall Class
869
Highest Score In Zone
656
Highest Score In Division
559
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
84
20
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
30
Sensitized cleaning staff about correct practices
70
Observed the use of CCTVs for monitoring cleanliness at stations
50
Availability of Washable CC Apron over tracks at station
70
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 355
Zone
NFR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 356
Cleanliness Scores By
Passengers
Non-Passengers
540
530
518
560
510
590
514
490
523
513
459
434
559
391
480
490
504
528
489
489
475
501
485
544
497
508
493
495
487
514
450
494
481
510
478
449
479
497
479
527
499
511
504
580
550
560
480
550
700
680
610
550
580
589
690
600
690
533
570
667
690
500
540
620
550
650
500
578
660
550
570
540
600
420
570
590
470
570
630
550
Score
520
580
580
500
520
500
520
533
520
520
540
540
489
Name of Station
CHANDIGARH
Division
AMBALA CANTT. JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
686
Level 2
32
6
12
2
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
604
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
571
Level 3
600
Level 2
Passenger Cleanliness Score
This Station
686
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
686
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
791
Highest Score In Category
798
Highest Score In Zone
869
Highest Score In Division
686
Highest Score In Footfall Class
791
Highest Score In Zone
869
Highest Score In Division
686
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
98
99
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
75
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
25
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 357
Zone
NR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 358
Cleanliness Scores By
Passengers
Non-Passengers
659
742
676
692
643
575
657
654
659
679
689
749
728
687
667
678
671
678
685
668
708
667
695
739
643
648
685
672
686
697
723
658
626
649
608
610
645
644
603
652
643
649
670
708
558
608
567
608
500
633
667
525
717
558
608
550
775
583
583
667
500
658
733
617
633
692
667
667
667
717
633
533
575
742
692
592
575
592
725
658
Score
600
600
600
600
600
600
400
600
550
650
550
550
700
Name of Station
PATIALA
Division
AMBALA CANTT. JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
603
Level 2
100
76
46
7
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
481
Level 4
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
482
Level 4
548
Level 3
Passenger Cleanliness Score
This Station
603
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
603
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
869
Highest Score In Division
686
Highest Score In Footfall Class
869
Highest Score In Zone
869
Highest Score In Division
686
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
95
99
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
43
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
86
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 359
Zone
NR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 360
Cleanliness Scores By
Passengers
Non-Passengers
619
479
630
543
580
443
571
575
582
601
663
666
555
530
576
538
577
607
572
522
558
582
598
681
586
584
576
598
561
592
623
554
555
629
539
572
582
597
559
586
559
578
596
489
482
507
457
464
400
586
482
429
454
443
543
486
511
429
543
521
425
454
543
557
532
479
521
496
625
450
493
443
507
464
518
454
468
482
518
561
Score
600
571
486
429
571
633
400
600
429
514
514
486
433
Name of Station
KALKA
Division
AMBALA CANTT. JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
582
Level 3
136
105
64
10
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
561
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
550
Level 3
567
Level 3
Passenger Cleanliness Score
This Station
582
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
582
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
869
Highest Score In Division
686
Highest Score In Footfall Class
869
Highest Score In Zone
869
Highest Score In Division
686
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
98
98
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
50
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
50
Availability of Washable CC Apron over tracks at station
25
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 361
Zone
NR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 362
Cleanliness Scores By
Passengers
Non-Passengers
572
600
581
575
562
625
551
549
571
579
608
658
566
531
534
548
561
560
573
541
539
552
559
661
573
575
564
572
569
585
600
531
514
591
461
488
543
615
508
566
542
570
558
625
500
600
450
600
650
475
475
525
575
425
575
525
675
467
475
575
600
625
600
600
525
625
625
500
375
500
700
325
450
550
725
325
550
550
525
600
Score
700
450
550
550
550
600
600
500
550
600
450
600
550
Name of Station
BATHINDA JUNCTION
Division
AMBALA CANTT. JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
557
Level 3
176
137
53
13
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
716
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
703
Level 2
733
Level 2
Passenger Cleanliness Score
This Station
557
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
557
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
869
Highest Score In Division
686
Highest Score In Footfall Class
791
Highest Score In Zone
869
Highest Score In Division
686
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
95
69
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
0
Sensitized cleaning staff about correct practices
40
Observed the use of CCTVs for monitoring cleanliness at stations
40
Availability of Washable CC Apron over tracks at station
60
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 363
Zone
NR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 364
Cleanliness Scores By
Passengers
Non-Passengers
552
600
558
820
533
660
525
534
543
522
506
613
541
562
531
542
537
552
525
563
568
544
533
624
533
523
546
549
545
533
511
551
567
543
515
521
533
557
547
531
539
530
542
660
540
740
740
740
660
660
840
760
650
780
880
740
900
760
720
740
740
720
740
760
800
820
760
720
580
600
740
620
700
680
820
680
700
600
660
740
Score
680
720
880
800
720
600
680
640
760
760
640
760
680
Name of Station
RAJPURA JN.
Division
AMBALA CANTT. JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
555
Level 3
184
145
85
15
5
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
594
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
614
Level 2
590
Level 3
Passenger Cleanliness Score
This Station
555
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
555
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
869
Highest Score In Division
686
Highest Score In Footfall Class
869
Highest Score In Zone
869
Highest Score In Division
686
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
67
62
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
0
Sensitized cleaning staff about correct practices
80
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
20
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 365
Zone
NR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 366
Cleanliness Scores By
Passengers
Non-Passengers
541
580
583
740
552
600
634
490
589
716
683
596
515
543
643
565
589
572
579
322
642
419
587
637
507
509
554
543
362
607
532
422
479
431
477
464
531
417
432
613
554
551
568
640
542
580
740
760
620
520
565
600
660
640
640
705
420
680
480
600
680
475
540
580
640
380
750
640
608
583
490
550
587
550
440
500
485
500
500
600
Score
500
640
600
640
680
480
560
680
720
500
640
600
600
Name of Station
SIRHIND JN.
Division
AMBALA CANTT. JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
524
Level 3
236
184
103
23
6
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
669
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
620
Level 2
633
Level 2
Passenger Cleanliness Score
This Station
524
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
524
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
869
Highest Score In Category
869
Highest Score In Zone
869
Highest Score In Division
686
Highest Score In Footfall Class
869
Highest Score In Zone
869
Highest Score In Division
686
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
65
93
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
20
Sensitized cleaning staff about correct practices
80
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 367
Zone
NR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
Less than 10K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 368
Cleanliness Scores By
Passengers
Non-Passengers
542
620
585
730
489
675
585
500
548
765
719
541
489
477
575
503
567
531
630
436
584
494
554
549
475
502
513
507
421
638
527
420
416
430
434
414
464
451
463
503
526
481
520
780
680
700
880
830
680
540
560
840
725
760
620
510
460
740
480
700
800
660
670
685
710
400
580
700
720
683
650
675
620
575
575
575
710
600
550
620
Score
640
680
640
650
640
550
680
600
640
467
640
650
667
Name of Station
AMBALA CANTT. JN.
Division
AMBALA CANTT. JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
506
Level 3
261
56
35
28
7
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
595
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
609
Level 2
615
Level 2
Passenger Cleanliness Score
This Station
506
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
506
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
768
Highest Score In Category
798
Highest Score In Zone
869
Highest Score In Division
686
Highest Score In Footfall Class
768
Highest Score In Zone
869
Highest Score In Division
686
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
39
76
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
20
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
80
Availability of Washable CC Apron over tracks at station
40
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 369
Zone
NR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
25-50K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 370
Cleanliness Scores By
Passengers
Non-Passengers
544
623
589
720
555
620
610
434
586
738
720
490
352
436
543
531
596
542
590
363
652
536
556
514
479
478
529
535
419
588
516
319
402
421
384
340
422
403
385
566
480
536
558
570
587
657
707
690
603
437
560
600
583
600
600
693
530
637
563
583
600
620
640
600
620
603
693
583
410
560
637
530
540
540
575
525
580
620
587
600
Score
600
600
640
560
640
650
560
600
640
640
520
650
650
Name of Station
JAGADHRI
Division
AMBALA CANTT. JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
487
Level 4
293
233
95
37
8
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
528
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
514
Level 3
527
Level 3
Passenger Cleanliness Score
This Station
487
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
487
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
869
Highest Score In Division
686
Highest Score In Footfall Class
791
Highest Score In Zone
869
Highest Score In Division
686
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
64
59
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
0
Sensitized cleaning staff about correct practices
80
Observed the use of CCTVs for monitoring cleanliness at stations
40
Availability of Washable CC Apron over tracks at station
20
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 371
Zone
NR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 372
Cleanliness Scores By
Passengers
Non-Passengers
464
460
464
617
443
447
450
455
454
443
436
598
503
454
440
443
462
464
449
462
448
449
442
619
455
457
446
445
440
455
432
502
447
447
422
417
435
440
438
452
459
452
452
523
460
560
500
500
550
410
450
530
490
613
583
527
570
560
563
490
527
520
487
563
507
483
563
527
507
527
670
433
510
547
585
443
597
513
507
570
Score
600
480
520
600
560
400
560
560
480
480
520
440
560
Name of Station
SAHARANPUR JN.
Division
AMBALA CANTT. JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
420
Level 4
365
292
49
53
9
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
597
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
600
Level 2
683
Level 2
Passenger Cleanliness Score
This Station
420
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
420
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
768
Highest Score In Category
869
Highest Score In Zone
869
Highest Score In Division
686
Highest Score In Footfall Class
768
Highest Score In Zone
869
Highest Score In Division
686
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
45
55
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
67
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
67
Availability of Washable CC Apron over tracks at station
33
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 373
Zone
NR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
25-50K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 374
Cleanliness Scores By
Passengers
Non-Passengers
435
617
501
633
389
567
437
374
435
463
456
444
354
356
365
411
463
450
418
376
445
389
357
444
386
411
393
395
409
418
449
385
358
436
355
356
374
449
361
430
412
380
387
583
533
667
583
583
567
497
567
583
550
650
650
617
617
650
633
627
617
583
550
617
583
550
600
617
600
617
683
593
567
600
617
467
650
583
517
617
Score
700
667
767
667
700
600
567
633
633
533
600
600
633
Name of Station
ANAND VIHAR TERMINAL
Division
DELHI JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
632
Level 2
68
17
12
5
1
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
566
Level 3
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
NA
NA
NA
NA
Passenger Cleanliness Score
This Station
632
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
632
Highest Score In 407 Stations
869
Highest Score In Category
798
Highest Score In Footfall Class
768
Highest Score In Category
798
Highest Score In Zone
869
Highest Score In Division
632
Highest Score In Footfall Class
768
Highest Score In Zone
869
Highest Score In Division
632
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
35
84
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
NA
Sensitized cleaning staff about correct practices
NA
Observed the use of CCTVs for monitoring cleanliness at stations
NA
Availability of Washable CC Apron over tracks at station
NA
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 375
Zone
NR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
25-50K
Category
A1
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 376
Cleanliness Scores By
Passengers
Non-Passengers
636
550
624
433
647
517
637
638
629
612
613
666
677
616
590
641
629
633
616
630
623
608
598
630
619
612
615
638
624
620
636
648
615
600
588
604
633
632
624
628
638
629
629
533
550
564
491
500
583
583
633
617
583
600
600
673
617
617
617
514
527
517
527
600
617
617
517
582
533
300
533
433
564
400
500
527
500
533
550
567
Score
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Name of Station
ROHTAK
Division
DELHI JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
566
Level 3
165
128
23
11
2
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
711
Level 2
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
652
Level 2
633
Level 2
Passenger Cleanliness Score
This Station
566
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
566
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
768
Highest Score In Category
869
Highest Score In Zone
869
Highest Score In Division
632
Highest Score In Footfall Class
768
Highest Score In Zone
869
Highest Score In Division
632
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
15
13
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
67
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
33
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 377
Zone
NR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
25-50K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 378
Cleanliness Scores By
Passengers
Non-Passengers
572
642
564
757
544
622
556
550
511
492
476
607
576
590
568
575
580
546
521
572
552
550
593
602
504
517
552
566
521
495
505
597
593
609
585
579
571
570
565
554
554
537
544
613
711
646
700
700
700
600
778
767
817
725
733
800
733
771
700
722
733
653
667
725
740
733
867
800
633
467
729
533
600
567
747
540
648
725
717
743
Score
733
600
667
733
667
400
733
667
733
600
733
500
600
Name of Station
DELHI CANTT.
Division
DELHI JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
561
Level 3
172
134
51
12
3
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
862
Level 1
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
880
Level 1
907
Level 1
Passenger Cleanliness Score
This Station
561
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
561
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
869
Highest Score In Division
632
Highest Score In Footfall Class
791
Highest Score In Zone
869
Highest Score In Division
632
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
71
76
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
80
Sensitized cleaning staff about correct practices
100
Observed the use of CCTVs for monitoring cleanliness at stations
100
Availability of Washable CC Apron over tracks at station
80
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 379
Zone
NR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 380
Cleanliness Scores By
Passengers
Non-Passengers
548
900
560
900
587
880
576
577
569
565
574
511
552
622
600
571
564
561
564
573
561
566
652
524
560
560
570
573
576
549
582
557
614
637
592
590
564
578
563
555
552
573
561
840
900
860
820
880
800
840
820
880
860
860
880
820
880
940
860
820
840
860
820
860
880
900
820
940
845
885
900
880
920
860
860
860
880
920
820
900
Score
840
920
920
1000
920
840
840
880
880
880
880
800
1000
Name of Station
KARNAL
Division
DELHI JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the Station (in 407 stations)
Cleanliness Rank of the Station (in Category)
Cleanliness Rank of the Station (in Footfall Class)
Cleanliness Rank of the Station (in Zone)
Cleanliness Rank of the Station (in Division)
540
Level 3
213
166
69
18
4
Non-Passenger Cleaniness Score
Non-Passenger Cleaniness Level
469
Level 4
Infrastructure Adequacy Score
Infrastructure Adequacy Level
Process Compliance Score
Process Compliance Level
404
Level 4
346
Level 5
Passenger Cleanliness Score
This Station
540
Passenger Cleanliness Score
This Station
Highest Score In 407 Stations
869
540
Highest Score In 407 Stations
869
Highest Score In Category
869
Highest Score In Footfall Class
791
Highest Score In Category
869
Highest Score In Zone
869
Highest Score In Division
632
Highest Score In Footfall Class
791
Highest Score In Zone
869
Highest Score In Division
632
Additional information collected in the survey from all respondents
Percentage who said 'Yes'
Observed the use of appropriate uniform & personal protective equipment by cleaning staff
Observed the enforcement of anti-littering rules
70
58
Additional information collected in the survey from Railway officials only
Percentage who said 'Yes'
Any complaints on cleanliness for waiting rooms, toilets and passenger interface areas
60
Sensitized cleaning staff about correct practices
80
Observed the use of CCTVs for monitoring cleanliness at stations
0
Availability of Washable CC Apron over tracks at station
0
Explanatory Notes:
1. 'Importance' derived from Passengers' Satisfaction from cleanliness
2. Maximum Score = 1000
3. Level 1 = Greater than 749, Level 2 = 600 - 749, Level 3 = 500 - 599, Level 4 = 400 - 499, Level 5 = Less than 400
4. Non Passengers includes Railway officials, Porters and Vendors at the stations
Page 381
Zone
NR
Attribute
Ticketed Areas of
Station Premises
Waste
Management
Toilets
Non-Ticketed Areas
of Station Premises
Attribute
Process
Infrastructure
Conditions
Footfall Class
10-25K
Category
A
N
Parameters of Cleanliness
Importance
1 Condition of flooring surface at platforms
5%
2 Condition of flooring surface at waiting rooms
1%
Condition of roof of platform shelter and storm water down
3
0%
pipelines to avoid leakage/flooding during rains
4 Condition of water booths and water coolers
2%
5 Adequate availability of signage boards prompting cleanliness/anti littering
4%
6 Condition of vending stalls including arrangements for waste disposal
2%
7 Proper dressing of Electric cables
2%
8 Proper dressing of Telecom cables
2%
9 Absence of stench in the station premises
12%
10 Control of pest and rodent
2%
11 Control of flies and mosquitoes
3%
12 Stagnation of water in movement areas and non-movement areas
2%
13 Prompt disbursement of parcel/luggage from passenger movement areas
2%
14 Cleanliness and hygiene around vending stalls
3%
15 Cleanliness of platform areas
5%
16 Cleanliness of advertisement hoardings/signages
3%
17 Cleanliness of tracks between platforms
1%
18 Cleanliness of foot over bridges
1%
19 Cleanliness of track area up to home signal beyond platform
1%
20 Functioning of cross and longitudinal waste water drains
2%
21 Adequate availability of dustbins
10%
22 Proper system for collection and disposal of solid waste from trains
0%
23 Proper system for collection and disposal of solid waste from stations
0%
24 Disposal/accumulation of garbage in dustbins and bulk disposal points
2%
25 Promptness in removal and disbursal of garbage
3%
26 Promptness in cleaning of extremes of dirtiness like nightsoil/vomit
5%
27 Presence/clearance of unwanted posters/notices
0%
28 Storage of scrap items & their prompt disposal
3%
29 Adequate availability of toilet in General
4%
30 Adequate availability of toilets in pay and use
0%
31 Adequate availability of toilets in Waiting rooms
3%
32 Adequate availability of toilets in Circulating area
0%
33 Condition of toilets in General
3%
34 Condition of toilets in pay and use
0%
35 Condition of toilets in Waiting rooms
2%
36 Condition of toilets in circulating area
0%
37 Availability of water in toilets and in other places for cleaning
4%
38 Condition of flooring surface at concourse
4%
39 Condition in circulating area including pavement, kerb walls, etc.
3%
40 Cleanliness of concourse and circulating area
0%
Scores by Railway Officials
1 Provision for handling and final disposal of solid waste arising at stations
2 Appropriate measures of performance for assessing cleanliness by monitoring team
3 Adequate supervision for monitoring cleanliness
4 Availability of system to ensure effectiveness of inspections/super checks on cleanliness
5 Performance of service improvement groups (SIG) and their effectiveness
6 Usage of recycled water for non potable uses
7 Condition of cross drain/longitudinal drains including the covering of the same
8 Condition of carriage watering hydrants including their leakage
9 Condition of walls, windows & doors to enable proper upkeep/cleanliness of service buildings
10 Final disposal of waste water from the trackside drains
11 Condition of the roof water gutters of platform shelters, seepage/leakage in the roof
12 Availability of mechanized cleaning contract and its effectiveness/adequacy
13 Condition of Washable CC Apron over tracks at station
Page 382
Cleanliness Scores By
Passengers
Non-Passengers
517
600
537
660
524
500
523
519
528
518
508
614
531
479
520
527
534
528
522
518
535
541
494
619
537
525
518
520
521
522
518
513
472
482
532
530
504
487
507
509
537
528
531
480
480
460
430
430
420
260
440
440
450
500
440
520
460
500
460
460
480
400
420
440
380
380
480
520
460
350
580
380
420
267
580
300
540
500
500
380
Score
400
360
320
360
333
300
400
400
440
400
440
400
350
Name of Station
SONIPAT
Division
DELHI JN.
Passenger Cleaniness Score
Passenger Cleaniness Level
Cleanliness Rank of the St