The Person

Positive, outgoing and with a confident disposition.

Pro-active and able to work without close supervision.

An active and flexible team player, contributing and developing solutions to common
problems.

An excellent communicator both internally and externally in all mediums, with the
ability to understand and summarise customers’ feedback into the system.

Able to use his/her initiative in order to meet tight deadlines.

Ability to manage and lead a team.
Qualifications
A degree in marketing,/business administration/management. Alternatively possess a
minimum 5 year demonstrable track record of sales office management within similar sized
businesses.
Health and Safety
The person will familiarise themselves with the Company Health and Safety Policy and
their responsibilities under the relevant current health and safety legislation. (Health &
Safety at Work Act 1974 & The Management of Health & Safety Regulations 1999).
Hours of Work
Mon - Thurs
Friday
Office Hours – 40 Hours Per Week
7.00 am to 4.00 pm with a half hour unpaid break for lunch.
Job Description
for
Sales Office
Manager
7.00am to 1.00pm (1 in a rota for flexible working on a Friday until
3.00pm).
Salary
As per terms and conditions of employment.
“Continuous improvement in all aspects of Fort Vale’s
operations is essential if we want to stay ahead of our
competitors and ensure future success. We must build on
our strengths, work on our weaknesses, and keep
discovering new and better ways of doing things.”
Date Issued:
Issuer Signature:
7 May 2014
Receiver Signature:
Job Description – Sales Office Manager

Interpret short and long term effects of sales strategies in operating profit.

Assist sales personnel in establishing personal contact and rapport with decision
makers.
Job Title:
Sales Office Manager
Department:
Sales
Reporting to:
Sales Director

Be responsible for market development and building customer relationships.

Issue/input accurate sales orders ensuring target deliveries are attained.

Understand and appreciate the complexity in small batch manufacturing.

Liaise with the Sales Director and Production staff to ensure delivery priorities are
maintained and revised against changing customer needs.
The Role

Working within a small, multilingual team; the purpose of the role is to increase UK sales by
penetrating existing products into existing markets as well developing and retaining new clients
Monitor sales procedures and ensure records are comprehensively administered – use,
develop and continual improve reporting mechanisms.

both locally and internationally. Customer relationship management acts as a main focus and
Pro-actively communicate sales enquiry opportunities for standard and non-standard
product sales to Sales Director to follow up.
day-to-day office management centres on leading and facilitating progression of the ‘Sales

Work with the Sales team to ensure the delivery of quality customer service at all times.
Team’, their work practices, policies, procedures and outcomes. Being positive, outgoing and

Provide cover as appropriate within the Sales team.
demonstrating a confident but appropriate disposition, you are pro-active and can work

Ensure all customers and potential customers are treated with professionalism, courtesy
alongside other departmental managers to achieve efficient and effective sales development
and progression. Demonstrating excellent communication skills (in all mediums) and
and respect at all times, in response to any enquiry or service they may be requesting.

possessing abilities to interpret, understand and summarise customer feedback, you will drive
continual improvements into the sales operating/management information systems. Importantly,
Work with the Sales team to ensure improvements to, and efficiency of sales order
process.

Contribute to the continuous improvement of Fort Vale.
and being able to use your own initiative, your proven telesales experience, will encourage
excellent sales ‘practice’ throughout the sales team.
Scope
The Sales Manager predominantly collaborates with the local and international Business
Development Manager(s) and the Sales Director in establishing and recommending the most
realistic sales goals for the Company. The Sales Manager establishes and manages effective
programs to develop, coach, appraise and train the Sales Team personnel.
Knowledge/Experience

Previous sales order processing experience are essential.

Previous management and team building experience is required.

Experience in developing new clients is essential.

Ability to use, develop and manage day to day reporting is required.

Ability to handle telephone calls preferably within a service organisation or help desk role
where departmental results are achieved by teamwork.
The main tasks of the role are outlined below:
To continually increase operating profit by penetrating existing products and developing

7 May 2014
Problem-solving and analytical skills to interpret sales performance and market trend
information is essential.

Good I.T, skills and a willingness to learn new systems and processes is required.

Excellent oral and written communication skills.
and development of sales personnel.

Engineering/technical experience.
Educate sales team personnel by establishing programs in the areas of new account

Prior track record of achievement in positions with significant accountability.
sales and growth, sales of emerging products, multi-product sales and profitability.

Proven ability to motivate and lead the sales team.

Language skills would be an advantage.
new sales leads through improved sales activity, methods and performance.


To manage short, medium and long term, day-to-day sales activity inclusive of managing