New Zealand
CONSUMER GUARANTEES
Prevent risk and avoid personal
liability
Who should do
this training?
As one of our most popular courses, Consumer Guarantees
identifies the common areas where organisations
and individuals often go wrong. The course is legally
comprehensive and gives practical tips on how to avoid the
hefty penalties that come with breaching these laws – all
explained in plain English and easy terms.
Anyone who is involved
in business transactions
or direct communications
with customers, suppliers
and the general public
needs some understanding
of trade practices law.
The Consumer Guarantees Act affects every facet of your
business and at all levels – from the sales and marketing
teams to suppliers and manufacturers. The purpose of
this course is to create awareness among your members
of staff on how to identify and reduce the risk of
breaching these laws.
The Consumer Guarantees Act applies to suppliers of
goods and services to consumers in trade, regardless of
whether the suppliers are individuals or companies. The
Act provides consumers with specific guarantees such as
acceptable quality, fitness for purpose, title and price.
Create awareness among your members of staff on
how to identify and reduce the risk of beaching these
laws.
Effective compliance made easy
Course outline
module 1
Provision of goods
•The purpose and application of the Consumer Guarantees Act to goods
• Guarantees to title and acceptable quality
• Guarantees to fitness of purpose and matching description
• Guarantees to reasonable price, repairs and spare parts
• Available remedies when a consumer guarantee is breached
module 2
Provision of services
• The purpose and application of the Consumer Guarantees Act to services
• Guarantee to reasonable skill and care
• Guarantee to fitness for purpose and reasonable time to completion
• Guarantee to reasonable price
• Available remedies to a consumer when a consumer guarantee is breached
Contact us
contactus@grcsolutions.com.au
GPO BOX 427 Sydney NSW 2001
Australia 1800 676 011 | New Zealand 0800 629 691
Singapore 800 852 3070 | Asia +65 2 6622 5654 | International +61 2 8823 4100
Visit us today at www.grcsolutions.com.au