BPM - Business Process Management
Course Duration: 5 Days
About This Course
This training provides participants with comprehensive knowledge about modern process management
methods and techniques. This knowledge makes it possible to analyse, improve and optimize business
processes, employ modelling techniques to enhance process maintainability, and to build automated
process support systems.
Audience Profile
For people who have practical experience of business processes is recommended.
Course Outline
1. Process-oriented organization: benefits and preconditions
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Overview of organizational structures
Benefits and costs of process-oriented structure
Process-oriented structures as pre-conditions for BPMN
2. Describing business processes: goals
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Why bother describing? General benefits of defined processes
Workflow specification – better awareness
Knowledge distribution
Basis for process optimization and improvement
Basis for process automation
Basis for business re-design
3. Business process “as is”: elicitation and negotiation
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Skills required for effective elicitation
The psychology of elicitation: communication
Business process sources
Process boundaries, context and stakeholders
Stakeholders relationship management
Questioning techniques: interviews and questionnaires
Observation: field observation, apprenticing, contextual enquiry
System archaeology
Verification and validation of process description
Attributes of process requirements
4. Modelling: a superior description method
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History and methods of systems modelling
History and methods of business process modelling
Benefits of modelling
Pre-conditions for successful modelling
CTS Customized Training Solutions Sp. z o.o.,
ul. Filipinki 20, 02-207 Warszawa
ul. Balicka 93A, 30-149 Kraków
NIP: 5271006543; Regon: 010749701
cts@cts.com.pl
szkolenia@cts.com.pl
www.cts.com.pl
+48 22 838 52 70
+48 22 838 19 08
+48 12 655 17 36
5. Business process modelling: techniques
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Structure-oriented models
Data models
Behavioural models
Interaction models
UML
6. Business process modelling: BPMN
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History and development of BPMN
Business process and tasks, control flow
Forming basic process flow with gateways
Modelling events
Mapping process on structure – pools and swim lanes
Data flow in BPMN
Solving typical business needs in BPMN
Modelling tools
7. Business rules as part of business process
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Business rules definition
Business rules elicitation
Combining business riles and process
Business rules maturity model
8. Business process analysis and improvement: towards business process “to be”
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User-centred process design
Creativity methods
Validation and verification of improved model
Prototyping
Performance indicators
Measuring performance indicators: scales and metrics
Choosing Key Performance Indicators
Metrics and measurement
Process improvement and maturity standards: CMMI, SPICE and more
Process optimization types
Conflict types and how to solve them
Conflict escalation models
Negotiation and consolidation techniques
Special case: business process re-engineering
9. Business process management: changes and continuous improvement
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Business Process Management cycle
Product quality, project quality and process quality
Juran, Deming and Ph. Crosby: quality is free
Flexible process improvement
Continuous improvement – benefits and methods
CTS Customized Training Solutions Sp. z o.o.,
ul. Filipinki 20, 02-207 Warszawa
ul. Balicka 93A, 30-149 Kraków
NIP: 5271006543; Regon: 010749701
cts@cts.com.pl
szkolenia@cts.com.pl
www.cts.com.pl
+48 22 838 52 70
+48 22 838 19 08
+48 12 655 17 36
10. Business Process Management and IT
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Process management in historical perspective
BPM as engineering discipline and its connection to IT development
IT systems supporting business processes
Business analysis and requirements engineering for IT systems
11. The power of BPMS
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Integrated IT support for business process
Integrating ERP, CRM and other IT systems
BPMS – a fully integrated business process system
Goals and benefits of BPMS
Development of BPMS
Aligning business and IT – SOA architecture
Building BPMS using modelling and BPMN
12. Social aspects of introducing BPM and BPMS
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Processes and organizational power structure
Process management and changes and organizational culture types
Process changes and decision theory
Process changes, cognitive dissonance and the theory of perspective
How to win over opposition to process management
CTS Customized Training Solutions Sp. z o.o.,
ul. Filipinki 20, 02-207 Warszawa
ul. Balicka 93A, 30-149 Kraków
NIP: 5271006543; Regon: 010749701
cts@cts.com.pl
szkolenia@cts.com.pl
www.cts.com.pl
+48 22 838 52 70
+48 22 838 19 08
+48 12 655 17 36