INTRODUCING An Innovative Leader in the Private Security Industry rd Corporate Offices - 1617 3 Avenue North - Birmingham, Alabama - 35203 SECURITY ENGINEERS, INC. Philosophy In 1992 a group of businessmen determined that the Birmingham area lacked a quality security firm with the advantages of strong, local management. Those investors organized in 1993 with the sole commitment to form a company that would establish a new level of professional leadership in the private security industry. Strongly committed to the advantages of local management, Security Engineers’ is dedicated to providing an unparalleled quality of security service by developing strategic operation centers with professional management teams who possess a broad array of experience from law enforcement, military and the private security industry; uniting the public and private sector in uniquely innovative ways – Ø Accept responsibility for our decisions and our employees Ø Aspire to the highest level of excellence in our industry Ø Set goals which will ensure positive growth Ø Develop new areas of service to meet the challenges faced by our clients Ø Keep our promise to clients through a commitment to our employees Ø Build key relationships within our communities by donating time, money and resources to public and private organizations Our progressive standards are detailed and structured, applying equally to each operation center within our footprint – currently nine offices throughout eleven Southeastern states. Every individual client is assured their needs will be met in the most efficient, costeffective manner available without cutting corners or jeopardizing safety or quality of service. As an industry leader, Security Engineers understands true leadership can not be limited to our own industry. It is our belief that a safer, more secure world benefits all businesses as well as individuals. Therefore, we actively participate in community service activities and support a wide range of cultural and human service needs in every community we serve. Security Engineers remains deeply committed to its roots within the Birmingham community where the company was founded and is deeply involved on a Corporate level in many areas of civic life such as the Chamber of Commerce, City Action Partnership of Birmingham (CAPS), Metro Criminal Justice Executives Association (MCJEA), American Society for Industrial Security (ASIS) and various government and private boards and counsels. Proprietary Information 1 of 13 Security Engineers, Inc. © 2008 Company History Security Engineers, Inc. was originally established in Birmingham, Alabama in March 1961 and quickly developed a reputation for providing quality security services. Then after more than 20 years of successful business partnerships, the company was purchased by a diversified national corporation and the name Security Engineers was retired as of 1989. Then in January 1994, under the management of Donald L. Bottom as President/CEO, a new organization was incorporated and re-acquired the name Security Engineers. The company underwent dynamic change as Don Bottom strived to build a unique management team to meet the goals of the investors. The results of this committed effort is evidenced by Security Engineers’ steady growth from an annual revenue of $500,000 in 1994 to over $30,000,000 in annual revenue in 2007 with a substantial client base and over 1500 employees. Through the strength and experience of this unique, local management team, Security Engineers has established a reputation of excellent service and accomplished tremendous growth in a relatively short time. In 2001, with more than 60% of the security market share in the Birmingham area, Security Engineers took the next step toward establishing the company as a true leader in the private security industry as a whole with strategic plans to: 1) Expand our leadership by bringing professional management teams into new geographic markets; and 2) Meet the challenges of our clients by expanding the services we offer through our existing management teams. EXPANSION AND ADDITIONAL SERVICES As the needs of our clients have grown, so have the services we provide. As a part of our routine service, Managers now conduct surveys and risk assessments for clients, assessing problem areas and developing programs and procedures to reduce and/or eliminate their risks. In conducting such assessments, we would often find issues resulting from improper or poor background screening and verification of personnel. To meet this increasing need, Security Engineers established a subsidiary specially staffed and equipped to manage background screening and verification. Investigations Corporation of Alabama developed a worldwide network for conducting criminal searches and various other applicant screening techniques then expanded to include other professional services such as undercover operations and surveillance, electronic sweeps, financial due diligence investigations and insurance fraud. With this resource quickly developing, Security Engineers saw yet another avenue to meet recurring needs of clients and expand the utilization of an existing resource. Security Engineers Parking Division, although a relatively new endeavor, has proved to be a natural integration into our service package. As a routine process, Security Engineers designs and Proprietary Information 2 of 13 Security Engineers, Inc. © 2008 develops operating procedures, screens and trains personnel, and provides professional management. A perfect combination for Parking Management! With these newfound resources, Security Engineers, Inc. committed resources toward geographic growth. With ‘Quality First’ becoming our company motto, growth has been kept to a level that would not jeopardize but enhance the original goals. Since inception, it has been the firm belief that only through a local, experienced management can consistent, high-quality services be attained. Therefore, to ensure consistent, high-quality service to every client, expansion is always spearheaded by the establishment of a strong, local operation team. rd Currently, our Corporate Office and Operation Center located at 1617 3 Avenue North in Birmingham, Alabama centralizes all primary functions for Security Engineers, Inc. - Payroll Processing, Accounting, Purchasing, Human Resources, Training, and Management. Over the past 16 years, Security Engineers, Inc. has grown to over 1400 employees and currently encompasses the following operation centers and subsidiaries: SEI, Inc. 3903 Volunteer Dr, Ste 6 Chattanooga, TN 37416 423-490-0022 SEI, Inc. District Office 5 Village Street, Suite 3 Pikeville, KY 41501 606- 433-0385 SEI, INC. DIVISION HEADQUARTERS 4028 Papermill Drive Knoxville, Tennessee 37909 865-909-9419 SEI – Nashville District Office 2601 Elm Hill Pike, Suite P Nashville, TN 37241 615-872-7792 Security Engineers Regional Office 7501 S Memorial Pkwy Huntsville, AL 35802 (256) 880-6324 P. O. Drawer 1523 – 17 Broad St. Sumter, SC 29151 803-775-1259 Security Engineers Regional Office 220 North Hull Montgomery, AL 36104 (334) 262-2363 SEI, Inc. District Office 5500 Veterans Blvd, Ste 300 Metairie, LA 70003 (504) 889 0249 Proprietary Information SECURITY ENGINEERS, INC. CORP OFFICES AND INVESTIGATIVE DIVISION 1617 3RD Avenue North Birmingham, AL 35203 205-251-0566 FLORIDA DIVISION HEADQUARTERS Security Engineers, Inc. 2005 Pan Am Circle, Ste 700 Tampa, FL 33607 813-870-1241 3 of 13 Security Engineers, Inc. © 2008 SPECIALIZED SERVICES One of the main reasons Security Engineers, Inc. is recognized as one of the strongest security providers in the Southeast is our ability to understand and meet the needs of our clients in a very specialized way. We work individually with our clients to determine what needs to be accomplished at their site and then customize design a security program specifically for them. There is no ‘one service fits all’ in our business. Security is a people business and there are no two alike! Just one example of this specialized service is the CAP program which was designed for the City of Birmingham in 1995. Operation New Birmingham and the Downtown Partnership for Growth had a goal “to stimulate public and private efforts to achieve a safe, attractive and revitalized City Center”. The CAP program was designed to provide a visible security presence with a friendly “customer service” attitude to assist stranded motorist, offer escorts, discourage pan-handlers and deter theft and vandalism throughout an 80 block district in the heart of downtown Birmingham. We designed a program with emphasis on visibility which includes unique uniforms, walking patrols, bike patrols, and highly visible vehicles and vans. The downtown area now has a very visible presence of security called – “City Guides”. They interact with Law Enforcement on a daily basis and have earned the respect of downtown patrons and business. Reported by The Birmingham News on March 6, 1999, two years after inception: Proprietary Information 4 of 13 Security Engineers, Inc. © 2008 CLIENT SERVICES UNIFORMED SECURITY OFFICERS Security Engineers’ service centers on professional security officers. They are our primary commodity and the foundation of our extended services. Therefore, we concentrate on hiring and training the best and most qualified personnel to wear our uniform. To find qualified applicants, Security Engineers recruits from a diverse applicant pool in the specific geographic location of the job. All hiring processes are centralized at the Corporate Headquarters to ensure consistency throughout the company. To ensure all information submitted during the application process is accurate, a complete 5-year pre-employment screening is conducted along with a state criminal record search and drug screen. Then before being offered an assignment at any client facility, every candidate must complete our highly acclaimed training program and verify by written exam a thorough knowledge of security principles and measures. An understanding of their assigned location must also be verified before they staff a post unsupervised. Security Engineers’ Officers are fully qualified to assist with many physical security protocols; • access control (both pedestrian and vehicle); • vehicular and walking patrols of property and buildings; • courtesy assistance for customers, visitors and employees; • critical systems checks and monitoring; • alarm responses; • emergency response • incident tracking and reporting All services provided are documented and reported utilizing company report forms and various patrol recording devices where desired and appropriate. At Security Engineers, we believe our service plays a vital role in the community. We focus our efforts on supporting our officers in the field with the goal of creating an environment where officers ‘feel connected’ both to their assignment and the community. We encourage personal growth in our officers and help them achieve their goals in developing career opportunities. As an integral part of our service, Security Engineers staffs and maintains a 24-hour Operation Center. Trained Dispatchers, on-duty 24-hours-a-day, 7-days-a-week, ensure posts are staffed with adequately trained officers 365 days-a-year. This Operation Center also serves as a call-center for officers when they need to arrange ‘time-off’ for personal leave, report a ‘late-arrival’ and/or request assistance for flat tires, gasoline, etc. Dispatchers have access to schedules and site training requirements through specialized software – WinTeam - which quickly provides a list of qualified replacement personnel available for assignment. By providing a means for officers to notify us of problems, we practically eliminate call-offs and no-shows at customer’s sites Proprietary Information 5 of 13 Security Engineers, Inc. © 2008 Our Operation Center guarantees a ‘one-call’ response for customers to: • • • • • • Request additional coverage for special events, etc. Reports problems, concerns or emergency situations Ask general security questions Request risk analysis and consultations Request replacement of an officer Request Specialty and/or Awareness Training for their own employees The Operation Center can quickly notify Account Managers and dispatch Field Supervisors to a site with “one-call” from a Client. FIELD SUPERVISION AND ADDITIONAL SECURITY PATROLS As a part of our “value-added” service, Security Engineers, Inc. provides periodic security patrols of Client’s property when specific needs warrant. During these patrols, Field Officers in marked security vehicles randomly patrol specified areas of client’s premises to verify the general physical security of property, buildings, vehicles, equipment and supplies. They check for critical equipment failures; verify alarm status; provide supervisory support during emergencies and incidents or when personnel searches are being conducted and generally provide additional visibility when needed. ALARM RESPONSE SERVICE To assist with the recent trend of charges and/or fines for false burglary/fire alarms, Security Engineers, Inc. can also provide alarm response service to clients. Rather than call a law enforcement agency when an alarm activates, a Client’s monitoring service can call Security Engineers’ Dispatch to report the alarm. When our 24-hour dispatch office receives the alarm notification, an armed Security Engineers Field Officer is dispatched to the Client premises. The Field Officer thoroughly checks the property and building(s), taking appropriate action based upon the conditions discovered. EMERGENCY RESPONSE Emergencies are never convenient so advance notice isn’t always possible. A big advantage of being a client of Security Engineers is the immediate response you’ll receive from our highly trained and experienced Special Response Team (SRT). Receive priority attention for unplanned security needs such as: • labor unrest, • employee terminations, • natural disasters, etc. Special discounted rates apply for Security Engineers’ clients but even more important is the PRIORITY our clients receive during wide-spread disasters when service is at a premium. With over 1400 officers, we stand ready to meet even short-notice requests – BUT when we have to choose – our customers come FIRST! Proprietary Information 6 of 13 Security Engineers, Inc. © 2008 CONSULTATIONS & RISK ASSESSMENTS With the unique mix of experience and associations of the Security Engineers management staff, Clients receive viable, cost-effective solutions to security problems and objective, “realworld” evaluations of their security risks. As another “value-added” service, Managers routinely conduct physical security surveys of client facilities. During such surveys, areas such as perimeter and building access control, employee identification systems, fencing, lighting, CCTV systems and general security related procedures involving loss prevention are reviewed. Recommendations and suggestions are then provided to ensure clients are kept abreast of the latest security issues, products and countermeasures available. AWARENESS AND SPECIALITY TRAINING FOR CLIENTS And one more “value added” service Security Engineers’ provides is site-specific specialty training for clients’ employees. Our Quality Assurance Team is skilled and qualified in several specialties which will be provided FREE of charge to our Clients upon request: • • • • • • • • Non-Violent Physical Crisis Intervention – Crisis Prevention Institute Training SHARP – Sexual Harassment and Rape Prevention Personal Safety - Female Self Defense Training Bomb Threats and Other Threat Assessments Workplace Violence Awareness Training Blood Born Pathogens Training Violent Person Management Training – PPCT Training Specialized Bank and Financial Institution Training At our Corporate Office & Training Facility, we have secure meeting rooms that can be reserved for training or we’ll bring the training to your site. Our classroom and Corporate Board Room can also be reserved for private and/or obscure meetings. The Security Engineers’ Corporate Boardroom can comfortably seat 12. Our classroom is a more austere environment and can accommodate up to 30 with audio/visual aids available. Both meeting rooms are private, discreet and arrangements can be made for private parking. A truly unique feature of our facility is our indoor firing range. The range is fully automated and can handle most weapons up to armor-piercing ammunitions. Clients are invited to reserve the range for personal or professional use for practice and/or qualifying with personal weapons. Our Training Director is a certified NRA instructor and is also available when requested. Proprietary Information 7 of 13 Security Engineers, Inc. © 2008 CORPORATE OFFICE & TRAINING FACILITY rd Security Engineers, Inc.’s Corporate Office and Training Facility is located at 1617 3 Avenue North in downtown Birmingham. This unique facility accommodates the 24-hour, 7day-a-week central dispatch office, personal offices of the corporate management staff, the classroom used for Security Officer training, a modern indoor firearms shooting range and other corporate administrative functions. Secure Meeting Room Class Room Firearms Range Range Control Room We are very proud of our Corporate Office & Training Facility and the unique services it provides. Current and prospective Clients are always encouraged and welcome to visit. Proprietary Information 8 of 13 Security Engineers, Inc. © 2008 OTHER SERVICES AVAILABLE PRE-EMPLOYMENT SCREENING & INVESTIGATIONS INVESTIGATIONS CORPORATION OF ALABAMA, a wholly owned subsidiary of Security Engineers, Inc., offers a full range of investigative services to a diversified client base, offering expertise in virtually every state of the art investigative technique. Whether you require a volume background investigation program or the most sensitive undercover assignment, you can count on ICA management to provide quality service and professionalism. All Alabama-based background investigations are guaranteed to be in you hands within 24 hours. For background investigations outside of Alabama, we require 24 to 72 hours to process the request. Please call about any of the following services and ask for discounted pricing available only to Security Engineers, Inc. clients: • • • • • • • • • • • • • • • • • • • • • • • • • • • • Pre-employment screening Worker’s compensation claims and surveillance Motor vehicle reports Social Security traces Credit checks Verification of past and present employment Medicare checks Verification of education and professional licensure Criminal and civil litigation search Covert and overt surveillance and/or camera installation Undercover operations Sex offenders registry National wants and warrants Access control consultation Electronic counter-measures (audio sweeps for listening devices) Uniform commercial code reports Burglar alarm consultation Real property records by State and county Surname scan National Business Name Index Full SEC summary Bankruptcy, liens and judgments search Partners Anonymous Line FAA licensure verification Aerial surveillance Still and video photography Loss prevention, incident interrogation and polygraph Executive protection Proprietary Information 9 of 13 Investigations Corporation of Alabama, Inc. 272 Snow Drive, Suite 103 Homewood, AL 35209 205-945-8087 Phone 205-945-3037 Fax www.ica-bham.com Security Engineers, Inc. © 2008 CORPORATE OFFICERS Donald L. Bottom, Chairman/C.E.O. Education: Rutgers 2005-Present: Chairman/C.E.O. 1994-2005: President, Security Engineers, Inc. 1991-1993: Investment Banker and Consultant 1978-1990: Group Vice President, Figgie International 1965-1977: Regional Manager, Pinkerton’s, Inc. Timothy W. Halfman, President Education: Indiana University 2005-Present: President, Security Engineers, Inc. 1997-2005: Vice President, Security Engineers, Inc. 1969-1996: United States Secret Service 1995-1996: Asst. Special Agent in Charge, Chicago, IL 1985-1995: Asst. Special Agent in Charge, Birmingham, AL 1982-1985: Asst. Special Agent in Charge, Intelligence Division, Washington DC Thomas C. Greene, Executive Vice President Education: University of Alabama at Birmingham John F. Kennedy School of Government, Harvard University of Montevallo 2005-Present: Executive Vice President, Security Engineers, Inc. 1997-2005: Vice President, Security Engineers, Inc. 1993-1997: Director of Security, Compass Bank 1981-1993: U.S. Marshal, Northern District of Alabama 1968-1981: Birmingham Police Dept., Birmingham, AL. Michael E. Golden, CPA, Chief Financial Officer Education: University of Alabama at Birmingham University of Alabama at Tuscaloosa 1999-Present: Chief Financial Officer, Security Engineers, Inc. 1987-1999: Controller, Stegall Metal Industries, Inc. 1984-1987: CPA, Parrish & Associates, P.A. Proprietary Information 10 of 13 Security Engineers, Inc. © 2008 SENIOR MANAGERS Mim R. Goyne, Manager of Human Resources The Manager of Human Resources is responsible for recruitment, selection and retention of personnel to meet and/or exceed the standards Security Engineers, Inc. requires for assignment to Client locations. Michael G. Duldt, Training Director The Training Director researches, prepares and instructs all pre-assignment training for Security Officers. Audio/visual classroom instruction, testing and live-fire firearms training* are all conducted at the Security Engineers, Inc. Corporate Office and Training Facility located in downtown Birmingham. * The Training Director is an NRA-certified Firearms Instructor Michael J. Nessler, Assistant VP/MIS The Manager of Information Services is responsible for keeping the operations on the cutting edge of technology. With internet and intranet capabilities, Security Engineers, Inc. is prepared for growth by staying connected with out-lying operation centers through Windows NT and new payroll accounting software. The latest technology also allows Security Engineers, Inc. to custom design billing for our clients. Dennis Blass, CPP, CFE, Director of Quality Assurance The Director of Quality Assurance ensures the overall quality of Security Engineers’ service through systems of reporting, reviewing and tracking and analysis of incidents, both from client’s sites as well as within the operational system companywide. By establishing acceptable standards and protocol, items can be easily ‘red-flagged’ for investigation and resolution. Doug Benton, Quality Assurance Manager The Quality Assurance Manager researches, prepares and publishes custom “Security Post Instructions” for each Security Post at Client’s locations. In addition to ensuring site SOP are maintained, the QA Manager designed and conducts specialty training classes for Clients and security personnel on a quarterly basis. Teresa Stanford, CPP, Director of Business Development The Director of Business Development is responsible for developing relationships with those businesses that desire professional, high-quality security services and introducing them to Security Engineers, Inc. as their security service provider. Custom-designed contracts, rates and site requirements are negotiated up front to ensure each account begins with confidence and transitions with fewer problems. Joel M. Morris, Operations Manager The Operations Manager is responsible for designing schedules and selection of officers for post assignment. To ensure adequate coverage by qualified officers, the Operations Department consists of 24 hour-a-day Dispatch and Field Supervision which are managed and directed by the Operations Manager. Proprietary Information 11 of 13 Security Engineers, Inc. © 2008 CEO Birmingham, AL TN DIVISION Knoxville, TN FL DIVISION Tampa, FL Nashville Branch Office HR / Office Admin Chattanooga District Office Regional Sales Rep Knoxville Branch Office Regional Sales Rep Field Officers HR / Office Admin KY Operations Pikeville, KY PRESIDENT DIRECTOR SALES Northern Regional Office Huntsville, AL Field Officers HR / Office Admin DIRECTOR OPERATIONS Field Officers Uniform Alterations Project Managers EXECUTIVE VICE PRESIDENT ASST VP & DIRECTOR of IT Southern Regional Office Montgomery, AL Montgomery Operations Mississippi Operations Jackson, MS Mobile Operations Project Managers HR Assistant Manager DIRECTOR TRAINING CHIEF FINANCIAL OFFICER Project Managers Dispatch Louisiana District Metairie, LA DIRECTOR BUSINESS DEVELOPMENT DIRECTOR HR Exe Secretary & Insurance Coordinator Controller HR / Office Admin Accounting Assistant Accounting Assistant Accounting Assistant DIR OF QUALITY ASSURANCE Field Officers Quality Assurance Manager Proprietary Information 12 of 13 Client Relations Manager Security Engineers, Inc. © 2008 TEAM EFFORT The organization chart on the previous page details our support team and how it all works together to provide a solid foundation. Tim Halfman and Tom Greene, officers of the company, serve as Account Managers for Clients in the Birmingham area and provide support to Regional Offices to ensure continuity across all operation centers. Currently serving just over 160 client locations, every client receives Customer Service visits at least once a month. Customer Service visits are conducted by Account Managers; Operations Managers and Client Relations Managers to ensure every issue is handled before it becomes a problem for the client. Project Managers and Site Supervisors work at Client’ facilities and report directly to the Account Manager in charge of that account. The Account Manager supervises all aspects of the account and works closely with Operations Managers and Client Relation Managers as well as Director of Quality Assurance to ensure all aspects of contract obligations and officer selection continually meet client expectations. To coordinate operations and concentrate on client’s ‘hot spots’, the Senior Managers meet first thing every morning to review, discuss and pinpoint priority concerns from each area of service. Through this communication every department can focus on their respective part of the solution which ensures clients receive a consistent service with problems and trouble spots receiving the highest priority possible. S ECURITY E R V I C E Proprietary Information E NGINEERS X P E R I E N C E 13 of 13 I N C. N T E G R I T Y Security Engineers, Inc. © 2008