Error Message Resolution
This document outlines three common NLAD error messages an ETC may receive where resolution
requires a documentation review.
Error Message
Error Message Resolution
The subscriber is less than 18 years old and therefore is not
eligible for participation in the Lifeline Program.
The ETC must review documentation from the subscriber
confirming the subscriber is an emancipated minor.
SUBSCRIBER_UNDER_18
The ETC may review documents such as, but not limited to, court
documents which demonstrate the subscriber’s status as an
emancipated minor.
To dispute a failure related to this message, review the documents
identified above and then submit a dispute resolution ticket in
NLAD. Using the comment box, describe the documents that were
reviewed and submit the dispute for processing.
The subscriber’s address was not recognized by the U.S. Postal
Service’s Address Matching System.
The ETC must review documentation from the subscriber
demonstrating that the subscriber lives at the address indicated.
NVALID_MAILING_ADDRESS
INVALID_PRIMARY_ADDRESS
The ETC may review documents such as, but not limited to, the
subscriber’s utility bill, pay stub, or government issued ID that
confirm that the subscriber lives at the address indicated.
To dispute a failure related to this message, review the documents
identified above and then submit a dispute resolution ticket in
NLAD. Using the comment box, describe the documents that were
reviewed and submit the dispute for processing.
The subscriber has failed the Third Party Identification
Verification.
TPIV_FAIL
The ETC must review documentation from the subscriber such as,
but not limited to, the subscriber’s utility bill, pay stub,
government issued ID, or court document to verify the subscriber.
To dispute a TPIV failure, review the documents identified above
and then submit a dispute resolution ticket in NLAD. Using the
comment box, describe the documents that were reviewed and
submit the dispute for processing.
National Lifeline Accountability Database (NLAD)
March 2014