HP Advanced and Extended Services zl Modules Field Replaceable Units (FRU) Guide HP Advanced and Extended Services zl Modules Field Replaceable Units (FRU) Guide November, 2011 © Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. All Rights Reserved. This document contains proprietary information, which is protected by copyright. No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of HewlettPackard. Publication Number 5998-1187 November 2011 Open Source Software Acknowledgement This software incorporates open source components that are governed by the GNU General Public License (GPL). In accordance with this license, HP Networking will make available a complete, machine-readable copy of the source code components covered by the GNU GPL upon receipt of a written request. Send a request to: Hewlett-Packard Company HP AllianceONE Services zl Module GNU GPL Source Code Attn: HP Networking Support 8000 Foothills Boulevard MS: 5554 Roseville, CA 95747 USA Applicable Products Disclaimer HP Advanced Services zl Module J9483A HP Advanced Services zl Module with Microsoft® Windows Server® 2008 R2 J9666A HP Advanced Services zl Module with Citrix XenServer™ Platform J9747A HP Advanced Services zl Module with VMware® vSphere™ Platform J9748A HP AllianceONE Extended Services zl Module with Riverbed® Steelhead® RiOS® Application J9517A HP Survivable Branch Communications zl Module with Microsoft OCS Branch Application J9485A Warranty See the Customer Support/Warranty booklet included with the each of the products described in this document. HP AllianceONE Extended Services zl Module J9486A for Avaya Aura Session Border Controller powered by Acme Packets HP E5406 zl Switch J8697A HP E5412 zl Switch J8698A HP E8212 zl Switch J8715A/B HP E8206 zl Switch J9475A Software Credits and Notices SSL on HP Switches is based on the OpenSSL software toolkit. This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. For more information on OpenSSL, visit www.openssl.org. Hewlett-Packard Company 8000 Foothills Boulevard, m/s 5552 Roseville, California 95747-5552 www.hp.com/networking The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. A copy of the specific warranty terms applicable to your Hewlett-Packard products and replacement parts can be obtained from your HP Sales and Service Office or authorized dealer. Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Field Replaceable Units (FRUs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hard Disk Drive (HDD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Compact Flash (CF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PCIe Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . zl Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 2 2 2 Serial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HDD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 3 4 4 Hardware Replacement Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Replacing the HDD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Shutting Down the Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 HDD Replacement Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Replacing the Compact Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Replacing the Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Replacing the SBM Product PCIe Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Restoring Product Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 HP Advanced Services zl Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HDD Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CF Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . zl Module Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 12 12 13 HP Advanced Services zl Module with Microsoft® Windows Server® 2008 R2 . . . . . . . . . . . . . . . . . . . . . . . HDD Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CF Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . zl Module Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 14 15 15 HP Advanced Services zl Module with Citrix XenServer™ Platform . . . . HDD Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CF Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . zl Module Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 16 16 17 HP Advanced Services zl Module with VMware® vSphere™ Platform . . HDD Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CF Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . zl Module Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 18 19 20 1 Contents Riverbed AllianceONE zl Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HDD Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CF Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . zl Module Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 21 21 22 SBM AllianceONE zl Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HDD Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CF Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . zl Module Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 23 23 24 SBC AllianceONE zl Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HDD Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CF Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . zl Module Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 25 27 27 FRU Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Related Product Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 2 Introduction Introduction This document describes the procedures to replace the components that are designed to be replaceable for the following products: ■ HP Advanced Services zl Module (where the installed application is referred to as ONE-App in this document) ■ HP Advanced Services zl Module with Microsoft® Windows Server® 2008 R2 (referred to as Windows Server in this document) ■ HP Advanced Services zl Module with Citrix XenServer™ Platform (referred to Citrix XenServer as in this document) ■ HP Advanced Services zl Module with VMware® vSphere™ Platform (referred to as VMWare in this document) ■ HP AllianceONE Extended Services zl Module with Riverbed® Steelhead® RiOS® Application (referred to as the Riverbed AllianceONE zl Module product in this document) ■ HP Survivable Branch Communications zl Module with Microsoft OCS Branch Application (referred to as the SBM AllianceONE zl Module product in this document) ■ HP AllianceONE Extended Services zl Module for Avaya Aura Session Border Controller powered by Acme Packets (referred to as the SBC AllianceONE zl Module product in this document) Field Replaceable Units (FRUs) For each of the listed products, the FRUs include the hard disk (HDD), the compact flash (CF), and the zl Module itself. The part numbers for these items are listed under “FRU Part Numbers” on page 28 of this document. For the SBM AllianceONE zl Module product, there are also PCIe cards installed which are field replaceable. For information about replacing PCIe cards, see “Replacing the SBM Product PCIe Cards” on page 11, and see the insert that ships with those cards. 1 Introduction Hard Disk Drive (HDD) Depending on the product you have, the HDD is located either on the top board (referred to as the Upper Deck), attached to four short stand-offs, or on the bottom side of the bottom board (referred to as the Lower Deck), attached to a frame. Note that for the HP product, there is a single board. The HDD is on the bottom side of that board attached to a frame. Compact Flash (CF) For all the products, the CF is installed on the bottom of the bottom board, for the two-board models, or the bottom of the single board. PCIe Cards The SBM AllianceONE zl Module product uses PCIe cards installed in two available slots in the zl Module. These cards are field replaceable units. zl Module Replacement zl Modules are delivered without either the HDD or the CF installed. I m po r t a n t Install the HDD and CF from your current zl Module into the replacement module. For the SBM AllianceONE zl Module product, also install the PCIe cards from your current zl Module. Serial Numbers Serial numbers are required when contacting HP or a reseller for warranty assistance or for coverage under a service agreement. For future reference, record the serial and product numbers in the warranty booklet that came with your product. Each of the HP AllianceONE Services zl Module products ships as a bundle. From a warranty perspective, a bundle consists of the following separate hardware components: ■ module ■ HDD ■ CF Refer to the warranty booklet for warranty coverage details for each hardware component. 2 Introduction Module The serial number for the HP Advanced Services zl Module (single board) is located on the back left corner of the module (Figure 1). Module serial number SN: SGxxxxxxxx Figure 1. Locating the module serial number – single-board module The serial number for each two-board module is located on the top board behind the bulkhead (Figure 2). Module serial number SN: SGxxxxxxxx Figure 2. Locating the module serial number – two-board modules The serial number of the module can also be obtained through the switch CLI by using the show modules command: HP Switch# show modules Status and Counters - Module Information Chassis: E5406zl J8697A Serial Number: SG807SU3LT Allow V1 Modules: Yes Management Module: J8726A Serial Number: SG805AS03D Core Dump: YES Core Mod Slot Module Description Serial Number Status Dump Ver ---- -------------------------------- -------------- -------- ----A HP J8702A 24p Gig-T zl Module Up NO 1 B HP J9478A 24p 10/100 PoE+ Module SG9453Z045 Up NO 1 C HP J9685A ONE Adv Svs zl Module SG0524P00V Up NO 1 E HP J9483A ONE Adv Svs zl Module SG9604P164 Up NO 1 3 Introduction HDD The serial number of the disk drive is located on the disk drive (Figure 3). Disk drive serial and product numbers Figure 3. Locating the disk drive serial number CF The CF does not have a serial number. To acquire a replacement CF, you will use the serial number of the module. 4 Hardware Replacement Procedures Hardware Replacement Procedures This section describes the procedures to replace each of the FRUs. The procedures are essentially the same for each of the HP AllianceONE Services zl Module products. Replacing the HDD The following is the procedure for replacing the HDD in the module. The numbers in Figures 4a and 4b correspond to the step numbers below. Shutting Down the Module The module may be removed while the switch is powered on, but it is recommended that you first shut down the module. The procedure for doing this will vary depending on your module. ■ Important To shut down modules running Citrix XenServer or VMware vSphere ESXi: To ensure a graceful shutdown on the Citrix XenServer or VMware vSphere modules, you need to use management tools (such as xsconsole or XenCenter for XenServer; or the Direct Console User Interface (DCUI) for the VMware ESXi host). See the Installation and Getting Started Guide for your module for more information. Attempting to shut down these modules using methods other than their recommended management tools—such as using the switch CLI services <slot-ID> shutdown or reload commands—may corrupt the modules. ■ To shut down all other zl modules: From the switch CLI prompt, enter the shutdown command: HP Switch# service <slot-ID> shutdown where <slot-ID> is the letter identifier for the slot in which the module is installed. The module is completely shut down when all its LEDs are OFF. In addition, you can identify that the module is shut down by entering the show services command at the switch CLI prompt. When the module is shut down, its slot ID will not be shown in the Slot column in the output for that command. 5 Hardware Replacement Procedures HDD Replacement Procedure 1. Using either a flat-bladed or Torx T-10 screwdriver loosen the retaining screws securing the module. 2. Using the extractor handles, pull the module out from the slot(s). Avoid touching any of the components or circuitry on any of the boards. 2. 1. Retaining Screws Extractor Handles Figure 4a. Steps for Replacing the Module’s Disk Drive(s) At this point an HDD located on the Upper Deck is accessible. To access the HDD on the Lower Deck, turn the module over. In the meantime, if the chassis is still operational, use slot cover(s) to cover the slot(s) that are emptied by the removal of the module, to ensure proper switch cooling. Note: The illustrations show an HDD on the Lower Deck, but the replacement procedures for an HDD on the Upper Deck are essentially identical. 3. 6 Using a Cross Recess Type 1 No.1 (Phillips tip) screwdriver remove the four retaining screws holding the HDD. Hardware Replacement Procedures 4. 3. Slide the HDD back to disconnect it. 4. Disconnected Retaining Screws Figure 4b. Steps for Replacing the Module’s Disk Drive 5. Using the disk drive mounting brackets, lift the HDD from the frame (Lower Deck) or the four standoffs (Upper Deck). 6. Position the new HDD so that the connector on the HDD and the connector on the module board are aligned. 7. Slide the new HDD forward to engage the connector. The four holes in the HDD’s mounting brackets should align with the mounting holes in the module’s mounting frame or the four standoffs. 8. Re-install the four retaining screws. If applicable, remove the cover(s) from the slot(s) where the module will be re-installed. Re-install the module into the switch. 9. Use an equal amount of pressure and push both extractor handles closed to completely seat the module. 10. Re-tighten the retaining screws to secure the module. 11. Now please refer to “Restoring Product Operation” on page 12 for the next steps to restore full software operation of your AllianceONE zl Module product. Look for the section that applies to your product, and “After HDD Replacement”. 7 Hardware Replacement Procedures Replacing the Compact Flash The following is the procedure for replacing the compact flash in the module. The module may be removed while the switch is powered on. The numbers in Figures 5a and 5b correspond to the step numbers below. Before removing the module to replace the CF, it is recommended that you first shut down the module, if necessary. See “Shutting Down the Module” on page 5. 1. Using either a flat-bladed or Torx T-10 screwdriver loosen the retaining screws securing the module. 2. Using the extractor handles, pull the module out from the slot and turn it over. In the meantime, if the chassis is still operational, use a slot cover to cover this slot, to ensure proper cooling. 1. 2. Retaining Screws Extractor Handles Figure 5a. Steps for Replacing the Module’s Compact Flash 8 Hardware Replacement Procedures 3. Slide out the old compact flash by applying slight pressure to the top of the compact flash. 4. Position the new compact flash properly and slide it in being careful not to bend any connector pins. 3. 4. Figure 5b. Steps for Replacing the Module’s Compact Flash 5. If applicable, remove the cover from the slot where the module will be re-installed. Re-install the module into the switch. 6. Use an equal amount of pressure and push both extractor handles closed to completely seat the module. 7. Tighten the retaining screws. 8. Now refer to “Restoring Product Operation” on page 12 for the next steps to restore full software operation of your Advanced or Extended Services zl Module product. Look for the section that applies to your product, and “After CF Replacement”. Replacing the Module Your replacement Advanced or Extended Services Module will not have an HDD or a CF installed in it. Remove those components from the faulty module and install them into the replacement module. It is highly recommended that the faulty module be shutdown before replacing it. See “Shutting Down the Module” on page 5. 9 Hardware Replacement Procedures It is possible to “hot-swap” one module for another of the same type; that is, replace one module with another while the switch is still powered on, without interrupting the operation of the rest of the switch ports. If the modules are not the same type, the switch may have to be reconfigured. If you use the shutdown command first, the switch will not have to be reset. Caution A 5-second delay is mandatory between removing a module, and either reinstalling it, or replacing it with another. To replace the faulty module with a replacement one, use the following procedure: Caution 1. Unscrew the retaining screws enough to disconnect them from the threaded holes in the switch. 2. Using the extractor handles pull the module out from the slot. 3. Remove the HDD from the faulty module and install it in the replacement module. The procedure is essentially the same as described under “Replacing the HDD” on page 5 except that you move the HDD from one module to another. 4. Remove the CF from the faulty module and install it in the replacement module. The procedure is essentially the same as described under “Replacing the Compact Flash” on page 8 except that you move the CF from one module to another. 5. If the module you are replacing is an SBM AllianceONE zl Module product, you will also have to remove the PCIe cards from the faulty module and install them in the replacement module. Important: Make sure that you place the PCIe cards in the same slots in the replacement module as they were located in the faulty module. 6. Install the replacement module into the switch slots where the faulty module was previously located, as described in the previous procedures. For proper cooling and reduction of electromagnetic emissions, ensure that a slot cover is installed on any unused slot. In an operational chassis, an unused slot should be covered if it is not used for more than 2 minutes. 7. 10 Now please refer to “Restoring Product Operation” on page 12 for the next steps to restore full software operation of your AllianceONE zl Module product. Look for the section that applies to your product, and “After zl Module Replacement”. Hardware Replacement Procedures Replacing the SBM Product PCIe Cards If one or more of your SBM product PCIe cards are not working properly, then they can be replaced in the field. For installation instructions, please refer to the PCIe Analog (FXO or FXS) and Digital Card Installation Instructions document that is included in the package with your replacement PCIe card(s). Note: The replacement PCIe card(s) must be installed into the same zl Module slot(s) as the faulty card(s) being replaced. For example, if a 4-Port FXS Analog Card was in the top slot PCIe slot and a 1-Port T1/E1 Digital Card was in the bottom slot, then the replacement card(s) must be installed in the same arrangement. If the cards are replaced in the incorrect slots, then the gateway will not start and you will be required to rerun the PSTN Setup Wizard to redo the module configuration. 11 Restoring Product Operation Restoring Product Operation HP Advanced Services zl Module Follow these procedures to restore your HP Advanced Services zl Module and its ONE-App software to full operation. HDD Replacement For the HP Advance Services zl Module, the ONE-App installation process stored the application and the operating system for that application on the zl Module’s HDD. Your replacement HDD will be blank. After replacing the HDD, you will need to complete these steps: 1. Re-download the ONE-App application, if you no longer have the download image copied onto the module’s CF. 2. Redo the installation and activation of the ONE-App. See Chapter 2, “Getting Started” of the HP Advanced Services zl Module Installation and Getting Started Guide for information on these procedures. CF Replacement Your replacement CF should have the correct Service OS for the HP Advanced Services zl Module installed on it. As part of the troubleshooting process to identify that the CF was faulty, you probably booted the module into the Service OS. In that case, after installing the new CF, when you re-install the module into the switch, the module should automatically boot into the Service OS. You can confirm this by entering this command from the switch prompt: HP Switch# services <slot-ID> 1 where: <slot-ID> is the letter identifier of the switch slot in which the module is installed. The index number 1 (one) is the context identifier for the module, not the application running on the module. If the module has booted into the Service OS, the prompt will include the characters :SvcOS)# at the end. Confirm that the CF installation has occurred without any issues by entering the following command from the Service OS prompt: :SvcOS)# show version details 12 Restoring Product Operation The output from this command should show the correct product information for the HP Advanced Services zl Module product and the ONE-App that you installed previously. From the Service OS prompt, reboot the module into the product OS with the command: :SvcOS)# boot ONE-app At this point, normal operation should be restored. zl Module Replacement After installing your original HDD and CF into the replacement zl Module and installing the module into the switch (as described earlier in this document), depending on the ONE-App that you are using, you may have to re-install the ONE-App activation licensing. See “One-App Activation” in Appendix D, “Software Components” of the HP Advanced Services zl Module Installation and Getting Started Guide. Once that licensing is complete, if necessary, normal operation should be restored. 13 Restoring Product Operation HP Advanced Services zl Module with Microsoft® Windows Server® 2008 R2 Follow these procedures to restore your HP Advanced Services zl Module and its Windows Server software to full operation. HDD Replacement Your replacement HDD should be imaged with a stable code base that includes the Windows Server application and the OS that the application needs to operate on the module. I m po r t a n t A new HDD will have to go through a re-initialization process that takes approximately 15 minutes. If you have installed the module in a powered off HP zl switch, power up the switch. After the switch powers up, the module will begin to power up. If you have installed the module in a powered on switch, the module begins to power up immediately. The initial bootup takes several minutes. You can determine when this process is complete by viewing the Module Status LED, which becomes solid green when the module is ready. Caution Do not remove the module or interrupt this process in any way. After installing the new HDD, when you reinstall the module in the switch, as described in the replacement procedures earlier in this document, the module should automatically boot to the product OS. You can confirmby entering this command from the switch prompt: HP Switch# services <slot-ID> 1 where: <slot-ID> is the letter identifier of the switch slot in which the module is installed. The index number 1 (one) is the context identifier for the module, not the application running on the module. If the module has booted into the product OS, the prompt will include the characters :App)# at the end. If the module has booted into the Service OS, the prompt will include the characters :SvcOS)# at the end. After replacing the HDD, you will have to reconfigure your Windows Server application. Please refer to “Obtain IP Connectivity to the Module” in chapter 2, “Getting Started” in the HP Advanced Services zl Module with Microsoft® Windows Server® 2008 R2 Installation and Getting Started Guide. 14 Restoring Product Operation CF Replacement Your replacement CF should have the correct Service OS for the HP Advanced Services zl Module installed on it. As part of the troubleshooting process to identify that the CF was faulty, you probably booted the module into the Service OS. In that case, after installing the new CF, when you re-install the module into the switch, the module should automatically boot into the Service OS. You can confirm that by entering this command from the switch prompt: HP Switch# services <slot-ID> 1 where: <slot-ID> is the letter identifier of the switch slot in which the module is installed. The index number 1 (one) is the context identifier for the module, not the application running on the module. If the module has booted into the Service OS, the prompt will include the characters :SvcOS)# at the end. Confirm that the CF installation has occurred without any issues by entering the following command from the Service OS prompt: :SvcOS)# show version details The output from this command should show the correct product information for the HP Advanced Services zl Module product and the ONE-App that you installed previously. From the Service OS prompt, reboot the module into the product OS with the command: :SvcOS)# boot ONE-app At this point, normal operation should be restored. zl Module Replacement After installing your original HDD and CF into the replacement zl Module and installing the module into the switch, you should not experience any need for reconfiguration, or re-licensing of the Windows Server application product. Normal operation should be automatically restored. 15 Restoring Product Operation HP Advanced Services zl Module with Citrix XenServer™ Platform Follow these procedures to restore your HP Advanced Services zl Module and its Citrix XenServer software to full operation. HDD Replacement The replacement HDD on Citrix comes with the image pre-installed. The pre-installed XenServer host runs as XenServer (free) for 30 days. After 30 days, you need to activate XenServer to continue to using the free XenServer product, or you must configure Citrix licensing to use XenServer Advanced editions. For more information on the XenServer editions, features, and licensing, go to www.citrix.com/xenserver. The XenServer host does not require HP licensing and activation. Any licenses you purchased fromCitrix prior to the HDD replacement will need to be restored and you will need to work with Citrix. See Chapter 2, “Getting Started” of the HP Advanced Services zl Module with Citrix XenServer™ Platform Installation and Getting Started Guide for information on these procedures. CF Replacement Your replacement CF should have the correct Service OS for the HP Advanced Services zl Module installed on it. As part of the troubleshooting process to identify that the CF was faulty, you probably booted the module into the Service OS. In that case, after installing the new CF, when you re-install the module into the switch, the module should automatically boot into the Service OS. You can confirm that by entering this command from the switch prompt: HP Switch# services <slot-ID> 1 where: <slot-ID> is the letter identifier of the switch slot in which the module is installed. The index number 1 (one) is the context identifier for the module, not the application running on the module. If the module has booted into the Service OS, the prompt will include the characters :SvcOS)# at the end. Confirm that the CF installation has occurred without any issues by entering the following command from the Service OS prompt: 16 Restoring Product Operation :SvcOS)# show version details The output from this command should show the correct product information for the HP Advanced Services zl Module product and the ONE-App that you installed previously. From the Service OS prompt, reboot the module into the product OS with the command: :SvcOS)# boot ONE-app At this point, normal operation should be restored. zl Module Replacement The pre-installed XenServer host runs as XenServer (free) for 30 days. After 30 days, you need to activate XenServer to continue to using the free XenServer product, or you must configure Citrix licensing to use XenServer Advanced editions. For more information on the XenServer editions, features, and licensing, go to www.citrix.com/xenserver. The XenServer host does not require HP licensing and activation. 17 Restoring Product Operation HP Advanced Services zl Module with VMware® vSphere™ Platform Follow these procedures to restore your HP Advanced Services zl Module and its VMWare software to full operation. HDD Replacement You will receive a blank HDD and a USB bootable drive to use to image the HDD with an appropriate VMware image that was shipped from the factory. Install the blank HDD and the module should boot to the Service OS. If it does not, boot the Service OS: HP Switch(config)# services <slot-id> boot service Once the service OS comes up, go back to the switch prompt in global configuration mode. Then type the following: HP Switch(config)# no services <SLOT-ID> device cf Enable USB boot from the CLI as shown below: HP Switch(config)# services <SLOT-ID> device usb boot Confirm that the USB boot is enabled. HP Switch(config)# services <SLOT-ID> device Services Module Device Configuration Device | State ----------------|-------------------USB | boot Shutdown | enabled HP Switch(config)# Insert the USB drive into the front panel module USB slot and reload the module. HP Switch(config)# services <SLOT-ID> reload After the “blue” LED goes off, then you can get into the “services a tech” context to the the auto install process. I m po r t a n t You must monitor the auto install process in order to remove the USB drive when it completes. # HP Switch(config)# services a tech 18 Restoring Product Operation Note You will not see any graphical screens through the serial console. The sample output of the serial console for installation is shown below. HP Switch(config)# HP Switch(config)# services a tech Starting VMKernel initialization ... Initializing memory ... Initializing chipset ... Initializing timing ... [continues] This system has been halted. It is safe to use the reset or power button to reboot. Remove the USB drive once you see this message because the module will automatically reboot. If the USB drive is not removed, the USB drive will reinitialize the HDD again. Once the USB drive is removed, the product will boot back into the ESXi host. At that time, you will need to reapply any VMware licenses you had installed previously. For the HP Advance Services zl Module, the VMWare installation process stored the application and the operating system for that application onto the zl Module’s HDD. Your replacement HDD will be blank. After replacing the HDD, you will need to complete these steps: 1. Re-download the VMWare application, if you no longer have the download image copied onto the module’s CF. 2. Redo the installation and activation of the VMWare. See Chapter 2, “Getting Started” of the HP Advanced Services zl Module with VMware® vSphere™ Platform Installation and Getting Started Guide for information on these procedures. CF Replacement Your replacement CF should have the correct Service OS for the HP Advanced Services zl Module installed on it. As part of the troubleshooting process to identify that the CF was faulty, you probably booted the module into the Service OS. In that case, after installing the new CF, when you re-install the module into the switch, the module should automatically boot into the Service OS. You can confirm that by entering this command from the switch prompt: 19 Restoring Product Operation HP Switch# services <slot-ID> 1 where: <slot-ID> is the letter identifier of the switch slot in which the module is installed. The index number 1 (one) is the context identifier for the module, not the application running on the module. If the module has booted into the Service OS, the prompt will include the characters :SvcOS)# at the end. Confirm that the CF installation has occurred without any issues by entering the following command from the Service OS prompt: :SvcOS)# show version details The output from this command should show the correct product information for the HP Advanced Services zl Module product and the ONE-App that you installed previously. From the Service OS prompt, reboot the module into the product OS with the command: :SvcOS)# boot ONE-app At this point, normal operation should be restored. zl Module Replacement After installing your original HDD and CF into the replacement zl Module and installing the module into the switch (as described earlier in this document), it is unlikely, but you may have to re-install the VMWare activation licensing. If so, see “Installing HP and VMware Licenses” in Appendix D, “Software Components” of the HP Advanced Services zl Module with VMware® vSphere™ Platform Installation and Getting Started Guide. Once that licensing is complete, if necessary, normal operation should be restored. 20 Restoring Product Operation Riverbed AllianceONE zl Module Follow these procedures to restore your Riverbed AllianceONE zl Module product to full operation if you have had to replace the HDD, the CF, or the zl Module. HDD Replacement Your replacement HDD should be imaged with a stable code base that includes the Riverbed Steelhead application and the OS that the application needs to operate on the module. After installing the new HDD, when you reinstall the module in the switch, as described in the replacement procedures earlier in this document, the module should automatically boot to the product OS. You can confirm that by entering this command from the switch prompt: HP Switch# services <slot-ID> 1 where: <slot-ID> is the letter identifier of the switch slot in which the module is installed. The index number 1 (one) is the context identifier for the module, not the application running on the module. If the module has booted into the product OS, the prompt will include the characters :App)# at the end. If the module has booted into the Service OS, the prompt will include the characters :SvcOS)# at the end. After replacing the HDD, you will have to reconfigure your Riverbed application as if you have completed all the switch Transparent Mode configuration, but have not yet configured the Riverbed application. You will not have to redo the licensing -- the original token is still valid. Please refer to “Configure the Steelhead Application” in chapter 3, “Getting Started” in the HP AllianceONE Extended Services zl Module with Riverbed® Steelhead® RiOS® Application Installation and Getting Started Guide. CF Replacement As part of the troubleshooting process to identify that the CF was faulty, you probably booted the module into the Service OS. In that case, after installing the new CF, when you install the module into the switch, the module will automatically boot into the Service OS. You can confirm that by entering the following command from the switch prompt: HP Switch# services <slot-ID> 1 21 Restoring Product Operation where: <slot-ID> is the letter identifier of the switch slot in which the module is installed. The index number 1 (one) is the context identifier for the module, not the application running on the module. If the module has booted into the Service OS, the prompt will include the characters :SvcOS)# at the end. Confirm that the CF installation has occurred without any issues by entering the following command from the Service OS prompt: :SvcOS)# show version details The output from this command should show the correct product information for the Riverbed Steelhead product. From the Service OS prompt, reboot the module into the product OS with the command: :SvcOS)# boot ONE-app At this point, normal operation should be restored. zl Module Replacement After installing your original HDD and CF into the replacement zl Module and installing the module into the switch, you should not experience any need for reconfiguration, or re-licensing of the Riverbed application product. Normal operation should be automatically restored. 22 Restoring Product Operation SBM AllianceONE zl Module Follow these procedures to restore your SBM AllianceONE zl Module product to full operation if you have had to replace the HDD, the CF, zl Module, or one or more of the PCIe cards. HDD Replacement Your replacement HDD should be imaged with a stable code base. I m po r t a n t A new HDD will have to go through a re-initialization process that takes approximately 15 minutes. After installing the new HDD, when you reinstall the module in the switch, as described in the replacement procedures earlier in this document, the module should automatically boot to the product OS. You can confirm that by entering this command from the switch prompt: HP Switch# services <slot-ID> 1 where: <slot-ID> is the letter identifier of the switch slot in which the module is installed. The index number 1 (one) is the context identifier for the module, not the application running on the module. If the module has booted into the product OS, the prompt will include the characters :App)# at the end. If the module has booted into the Service OS, the prompt will include the characters :SvcOS)# at the end. You will have to perform a configuration of the module again, as if it is a first time installation. For these procedures, please refer to chapter 2, “Getting Started” in the HP SBM Installation and Getting Started Guide. You will need to reset the SBM application Module’s computer object in Active Directory per Microsoft instructions. Otherwise MSMQ problems cause Lync Logging and Archiving to not perform correctly. CF Replacement As part of the troubleshooting process to identify that the CF was faulty, you probably booted the module into the Service OS. In that case, after installing the new CF, when you install the module into the switch, the module will automatically boot into the Service OS. You can confirm that by entering this command from the switch prompt: HP Switch# services <slot-ID> 1 23 Restoring Product Operation where: <slot-ID> is the letter identifier of the switch slot in which the module is installed. The index number 1 (one) is the context identifier for the module, not the application running on the module. If the module has booted into the Service OS, the prompt will include the characters :SvcOS)# at the end. Confirm that the CF installation has occurred without any issues by entering the following command from the Service OS prompt: :SvcOS)# show version details The output from this command should shows the correct product information for SBM product. From the Service OS prompt, reboot the module into the product OS with the command: :SvcOS)# boot ONE-app At this point, normal operation should be restored. zl Module Replacement After installing your original HDD, CF, and PCIe cards into the replacement zl Module and installing the module into the switch, you should not experience any need for reconfiguration, or re-licensing of the SBM AllianceONE zl Module product. Normal operation should be automatically restored. Notes: ■ If you have configured the module to use DHCP to acquire an IP address, because the replacement zl Module has a different MAC address than the faulty module that you have replaced, the new module may have been assigned a different IP address. This would result in a need to change the Gateway Properties. Rerun the PSTN Setup Wizard to reconfigure your replacement module with the new IP address. If you have configured the module with a static IP address, you do not need to rerun the PSTN Setup Wizard. ■ 24 Make sure that when you move the PCIe cards from the faulty zl Module to the replacement zl Module, you install the cards into the same slots that they were in on the original module. For example, if a 4-Port FXS Analog Card was in the top slot PCIe slot and a 1-Port T1/E1 Digital Card was in the bottom slot, then the replacement card(s) must be installed in the same arrangement. If the cards are replaced in the incorrect slots, then the gateway will not start and you will be required to rerun the PSTN Setup Wizard to redo the module configuration. Restoring Product Operation SBC AllianceONE zl Module Follow these procedures to restore your SBC AllianceONE zl Module product to full operation if you have had to replace the HDD, the CF, or the ONE ES Module. HDD Replacement After replacing the fault HDD into your zl Module and reinstalling the module into the switch, the module should automatically boot into the product OS. You can confirm that by entering this command from the switch prompt: HP Switch# services <slot-ID> 1 where: <slot-ID> is the letter identifier of the switch slot in which the module is installed. The index number 1 (one) is the context identifier for the module, not the application running on the module. If the module has booted into the product OS, the prompt will include the characters :App)# at the end. If the module has booted into the Service OS, the prompt will include the characters :SvcOS)# at the end. 1. Confirm that the HDD installation is correct by accessing the Avaya Aura System Platform console: a. From your web browser running on a PC that is in the same subnet as the SBC module, access the System Platform browser interface by entering the URL https://192.168.1.50/webconsole. If you have changed the webconsole (cdom) IP address from the default, then use that new IP address in the webconsole URL. You should see a screen similar to the following: 25 Restoring Product Operation b. From the switch CLI config context prompt, enter the command: HP Switch# services <slot-ID> name Avaya-SBC where <slot-ID> is the letter identifier of the switch slot in which the AllianceONE zl Module is installed. For example, if the module is installed in slot C, the command would be: HP Switch# services C name Avaya-SBC The output of the command should be the following menu of commands: 2. 26 Once you have confirmed that the Avaya Aura System Platform is operating correctly, you must now reinstall the Avaya Aura SBC Application Template and reacquire the appropriate licensing. Please see the Installing and Configuring Avaya Aura Session Border Controller document and contact your Avaya support representative for assistance. Restoring Product Operation CF Replacement As part of the troubleshooting process to identify that the CF was faulty, you probably booted the module into the Service OS. In that case, after installing the new CF, when you install the module into the switch, the module will automatically boot into the Service OS. You can confirm that by entering this command from the switch prompt: HP Switch# services <slot-ID> 1 where: <slot-ID> is the letter identifier of the switch slot in which the module is installed. The index number 1 (one) is the context identifier for the module, not the application running on the module. If the module has booted into the Service OS, the prompt will include the characters :SvcOS)# at the end. Confirm that the CF installation has occurred without any issues by entering the following command from the Service OS prompt: :SvcOS)# show version details The output from this command should shows the correct product information for the Avaya Aura SBC application product. From the Service OS prompt, reboot the module into the product OS with the command: :SvcOS)# boot ONE-app At this point, normal operation should be restored. zl Module Replacement After installing your original HDD and CF into the replacement zl Module and installing the module into the switch, you should not experience any need for reconfiguration, or re-licensing of the Avaya Aura SBC application product. Normal operation should be automatically restored. 27 FRU Part Numbers FRU Part Numbers This section provides the part numbers that you can use to order the replaceable units. Product Item Part Number HP Advanced Services zl Module (J9483A) Module Hardware J9545-61001 HDD J9544-61001 CF 5066-0901 HP Advanced Services zl Module with Module Hardware Microsoft® Windows Server® 2008 HDD R2 (J9666A) CF J9685-61001 HP Advanced Services zl Module with Module Hardware Citrix XenServer™ Platform HDD (J9747A) J9545-61001 CF HP Advanced Services zl Module with Module Hardware VMware® vSphere™ Platform HDD (J9748A) CF HP Riverbed AllianceONE zl Module Module Hardware (J9517A) HDD HP SBM AllianceONE zl Module (J9485A) HP SBC AllianceONE zl Module (J9486A) * J9687-61001 5066-1212 J9749-61001 5066-1428 J9686-61001 J9750-61001 5066-1697 J9567-61001 J9552-61001 CF 5066-0855 Module Hardware J9484-61001 * HDD J9553-61001 * CF 5066-0857 Module Hardware J9543-61001 HDD J9544-61001 CF 5066-0901 Due to Microsoft restrictions, these parts are not separately orderable -- they are for warranty replacement only. 28 Related Product Part Numbers Related Product Part Numbers The part numbers in the following table are for products that use the same or closely related modular hardware as the products covered earlier in this guide. Product Item Part Number HP ONE Services zl Module (J9289A) Module Hardware J9154-69001 HDD J9164-69001 CF 5070-5148 Module Hardware J9154-69001 HDD J9497-61001 CF 5070-5148 HP PCM+ Agent ONE Services zl Module (J9496A) • HP Threat Management Services zl Module Hardware Module (J9155A) HDD • HP ProCurve TMS zl Module + 1 yr IPS (J9156A) CF J9154-69001 Module Hardware J9154-69001 HDD J9372-61001 CF 5070-6915 HP MSM765 zl Mobility Controller (J9370A) J9290-61001 5070-5148 29 Related Product Part Numbers 30 Technology for better business outcomes To learn more, visit www.hp.com/networking/ © Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP will not be liable for technical or editorial errors or omissions contained herein. November 2011 Manual Part Number 5998-1187 *5998-1187*