Cube Housing Association
www.cubehousing.co.uk
You and Cube
Neighbourhood Services
Good
Neighbour
Agreement
Better Homes, better lives
Contents
1. The Association’s Responsibilities to Tenants....................3
2. Your responsibilities as a Tenant.........................................4
3. Be a Good Neighbour...........................................................5
4. Equal Opportunities..............................................................5
5. Action we can take................................................................6
6. Good Neighbour Agreement Form.......................................7
2
Cube Housing Association believes every resident has the
right to enjoy their own home and commits itself to: Ensuring all residents (regardless of race, creed, gender,
sexuality, or disability) enjoys their right to a peaceful existence in their own home.
Ensuring all residents in our communities enjoy their right
to a decent environment.
Ensuring all households enjoy their right to live peacefully
and without disturbance from their neighbours.
Ensuring every victim of nuisance behaviour receives a
swift and effective support which leads to a resolution of
the problem.
Nuisance behaviour is completely unacceptable, it will not be
tolerated in Cube's homes or on Cube's estates.
1. T he Association's Responsibilities to Tenants
Cube Housing Association will:
Provide a full range of housing services to a high
quality for all tenants
Visit the estate regularly to ensure common areas
are kept clean and tidy, back courts or gardens are
maintained, vandalism reported etc. and take action
where needed
Check services provided by other organisations (e.g.
refuse collection and street lighting) and take up
complaints or suggestions about these services on
behalf of tenants which are of a common nature
Involve tenants wherever possible in decisions that
affect their area
Support tenant/resident and neighbourhood groups
and community events
3
Operate a straightforward complaints procedure
Ensure all times, our employees or representatives
acting on behalf of the Association are polite,
professional, sympathetic, fair and respect
confidentiality
2. Your Responsibilities as a Tenant
As a tenant, you are expected to keep to the terms of your
Tenancy Agreement which details your responsibilities for
repairs and use of the house.
You will be expected to look after your neighbourhood by: Helping to keep common shared areas clean and tidy
Looking after your garden or court area and keeping it
tidy
Putting all rubbish in your bin and arranging for the
proper disposal of bulky items
Respecting your neighbour's privacy
Contacting the office with repairs in order that
they can be rectified as quickly as possible. Repair
responsibilities are listed in your Tenancy Agreement
and Tenant Handbook, but if in doubt, ask at the
office
Giving access for an annual gas check (as failure to
do this could lead to a danger to yourself and other
tenants if a gas appliance is faulty)
Not using your property as the base for any business.
Reporting Antisocial Behaviour to the Police as well as
your Housing Officer on the next working day. (Please
keep a note of date and time incident reported to
Police)
4
3. Be a Good Neighbour
Don't let anyone living in or visiting your household,
including children, cause a nuisance or disturbance
to anyone else (either in your property or in your
neighbourhood).
Do not harass any neighbour, particularly on the basis
of race, ethnicity, colour, national origin, religion,
gender, sexual orientation, marital status, physical or
mental disability.
Do not allow anyone living in or visiting your
household to harass others.
Be aware of and try to avoid disturbing others by loud
and persistent noise.
Keep all pets under control. Do not let dogs wander
around on their own or foul common areas or other
people's property.
Be responsible for the behaviour of household
members and any visitors to your house.
Make sure nobody living in or visiting your home
causes any vandalism.
Report any acts of vandalism to the Association and
the Police.
Support neighbourhood groups and attend local
meetings wherever possible.
Treat all neighbours and Cube representatives in a
respectful manner.
4. Equal Opportunities
The Association has a firm commitment to equal
opportunities. Racial harassment and other forms of
harassment will not be tolerated, for example, on grounds
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of gender (including domestic abuse), sexual orientation
or disability.
The Association will support any tenant facing
harassment, including advice and liaison with other
agencies, and, if possible, instruct legal action within our
powers.
5. Action we can take
Cube Housing Association can implement or assist in the
implementation of: Antisocial Task Forces
Other Agencies CCTV
Action for Specific Implement
Interdict
6
Good Neighbour Agreement
I/We support the Good Neighbour Agreement and will make
sure the spirit of it is followed at all times.
Name..........................................................................................
Residing at..................................................................................
.................................................................................... (Address)
Signed........................................................................... (Tenant)
............................................................................. (Joint Tenant)
Dated..........................................................................................
Please return to the Housing Office. You will find the address
detailed on the back page of this leaflet.
7
CUBE-NS-OCT2013
Would you like more information?
Tel: 0845 250 7966 (option 2)
Email: talk@cubehousing.co.uk
Visit: www.cubehousing.co.uk
Cube Housing Association Limited is a not-for-profit housing
association registered under the Industrial and Provident
Societies Act 1965, registration no. 2327R(S). It is also
recognised by HM Revenue and Customs as a Scottish Charity
(SC033021) and is registered with The Scottish Housing
Regulator HAL220 under the Housing (Scotland) Act 2001 as a
registered social landlord. VAT registration no. 135 5317 26.
Registered Office: 70 Glenfinnan Road, Glasgow G20 8JX
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