Brochure
IT that meets today’s demands
Transform your IT service delivery and become a true IT service
broker with HPE Propel
Get started
Today’s business users expect the same level of experience at the
workplace they are accustomed to in their personal lives: nonstop
consumption, immediate knowledge sharing, and services on demand.
Table of contents
New challenges demand a New Style of IT for the enterprise
Ensuring IT’s relevance
These key value drivers will determine your IT organization’s relevance to the business—today and in the future
HPE Propel—a one-stop shop for enterprise employees
Brochure
New challenges demand a New Style of IT for
the enterprise
Today’s business users expect the same level of experience at the workplace they are accustomed to in
their personal lives: nonstop consumption, immediate knowledge sharing, and services on demand. Today’s
enterprise IT is weakly positioned to quickly deliver on these demands, putting IT and end users in conflict.
Users are circumventing the company IT department to procure the goods and services they need. This
shadow IT trend brings uncontrolled spend, risk, and IT instability. A successful enterprise IT organization will
embrace a New Style of IT and deliver a personalized, intuitive experience that meets users’ needs in real time.
But how is this accomplished with the daunting number of users, devices, and requirements and how does
IT cost-effectively integrate numerous suppliers to meet the varied demands?
Brochure
Ensuring IT’s relevance
The rapid advance of technology—the cloud, Big Data, and mobility—has shifted the role of IT in the
enterprise. No longer the center of connectivity and resource management, IT has become one of many
providers. Business users now expect more from IT. What’s more, it is still held accountable for how well it
enables outcomes and affects profit margins. The progressive IT organization will recognize there are new
value drivers that demonstrate IT’s worth and role when it comes to accelerating business outcomes.
These key value drivers will determine your IT organization’s relevance to the business—today
and in the future
•Intuitive and engaging user experience: IT must provide a consumer-oriented experience for the end
user. IT will be expected—and challenged—to provide a front door to IT for service-related requests, where
users can easily find and access goods and services from a single service catalog, get support questions
answered, and open a request for a support issue. This unified experience should include a knowledge
management component that facilitates self-service IT in which a business user can easily search and
quickly resolve common issues independently.
•Rapid service delivery: Thanks to retailers and service providers such as Amazon, Google™, Facebook,
eBay, and UPS, today’s business users are accustomed to one-click service consumption. Enterprise IT
service catalogs and delivery must become fully automated.
•Cost optimization: This is nothing new to an IT organization. What is new—and will be a requirement
for success—is how to offer the best suppliers at the best possible cost and service levels. To remain
competitive and to minimize the rise of shadow IT, it would be unwise and impossible for IT to create all
services single-handedly. IT should bring on board the best service suppliers and find a way to easily and
quickly integrate them into their offerings. Enterprise IT service delivery must become fully automated too,
so users can order what they need from a single, aggregated IT service catalog.
Brochure
HPE Propel—a one-stop shop for enterprise employees
The HPE Propel portal provides a single user experience, regardless of the IT services, encompassing
both traditional and cloud services. It aggregates, orchestrates, and automates service delivery, so a single
request reaches multiple fulfillment engines. And it helps you become an IT service broker, seamlessly
orchestrating multiple suppliers as well as integrating existing and new services, so you can give your users
access to the best services while you control IT spending.
HPE Propel for service brokers is designed utilizing user interface best practices, themes, and widgets.
Users and IT administrators can set desired themes to establish a look and feel that reflects their corporate
identity. These themes can be replicated across multiple systems, delivering a unified user experience
regardless of device. Widgets provide the flexibility IT needs to deliver any service through the central
service broker portal. New services can be easily added and quickly published in a new widget simply by
creating user interface wrappers around them. The HPE Propel Jumpstart module auto-generates Web
applications, which run in the HPE Propel portal. These Web apps can be either aggregated to HPE Propel
catalog, or added to the portal through widgets.
HPE Propel eliminates IT service catalog sprawl. Service catalogs are aggregated to a single self-service
catalog that uses the existing fulfillment engines to fulfill the request.
HPE Propel service broker exchange enables IT agility and quick time to value, with built-in content for
integrating IT management tools, exchanging service messages between them, and orchestrating service
requests to their corresponding fulfillment systems. This dramatically simplifies IT management integrations,
case exchange, and swapping of new products and services.
Brochure
HPE Propel simplifies today’s IT
complexities and expands options,
enabling your IT organization to
become a true service broker:
•Unifies user experience and provides a front
door to IT
HPE Propel Service Portal
IT news
Knowledge
Support
Aggregated
Catalog
Mobile access
Public Cloud
Managed Cloud
HPE Propel Service Exchange
•Aggregates multiple service catalogs and
knowledge management to a single place,
eliminating catalog sprawl
•Enables quick integration and onboarding of
multiple service providers through an open
service broker exchange
IdM
Traditional
ITSM/Social
HPE
Third Party
Cloud & automation
Private Cloud
BSM
Other services
Figure 1: Agility in selecting best providers
1. Unified customer experience
•Provides a single IT service experience
•Allows personalization by consumers
•Includes host capabilities: service catalog, knowledge base, support, and any customized service
2. Service aggregation
•Single, actionable, aggregated online service catalog
•Aggregates cloud and IT service management services
•Bundled service capabilities that enable one-click ordering and consumption of multi-supplier services
Brochure
With HPE Propel, your IT organization can:
•Increase employee satisfaction and
productivity by addressing the full spectrum
of IT services demand through a
consumer-friendly and single-engagement
service broker point
•Achieve rapid, superior service delivery
through automation that enables one-click
service consumption
•Eliminate point-to-point integrations in the
IT supply chain
3. Open service exchange
•Open, extensible integration framework
•Integration content for Hewlett Packard Enterprise and third-party products and fulfillment systems
•Case exchange via point-to-multipoint integrations
Learn more at
hpe.com/software/propel
•Free up human resources and IT budget for
innovation and business-critical initiatives
•Simplify management of multiple IT
suppliers through an open service exchange
•Protect your investment in back-end
systems and processes; HPE Propel is a
modular solution that unifies ITSM delivery
and cloud provisioning and complements
your existing deployments; you can either
choose on-premises or cloud delivery
•Deliver the services your users demand—at
the competitive price and service levels
•Become a true IT service broker
Sign up for updates
Rate this document
© Copyright 2014–2016 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties
for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions
contained herein.
Google is a registered trademark of Google Inc.
4AA5-3042ENW, February 2016, Rev. 2