Account Number
Pay This Amount
99999 99999 99
DEC 05
$74.08
Amount Enclosed
____
$ ______________________
____
#BWNFKKP **C021
#999999999999999
SAMPLE BILL
1 MAIN ST
ANYTOWN MA 01234-5678
____
9999999999999 0000007408
2
1
07
B2
PAYMENTS POSTED BY JAN
9 WILL APPEAR ON YOUR NEXT BILL
Duplicate
To Reach Us
Customer Service:
1-800-322-3223
Credit Department:
1-866-395-0315
E-mail:
CustomerService@us.ngrid.com
Website:
www.nationalgrid.com
Pay This Amount
$74.08
Account Number
99999 99999 99
Bill Date
DEC 08 2005
_______________
SERVICE ADDRESS
MONTH
D 05
N
O
09
TOTAL
KWH
557
659
590
70599999999999
METER
READING
KWH
RATE
____
PRESENT
_______ PREVIOUS
________
______
USAGE
012345678
R-1
557
0
557
--------------------------------------------------------------------NATIONAL GRID
RATE: RESIDENTIAL REGULAR R-1
METER
____________
NUMBER
NEXT METER
READING DATE
JANUARY
LOAD ZONE SEMASS
SAMP, CY. 07
--------------------------------------------------------------------SERVICE PERIOD
______________
TYPE OF METER READING
_____________________
NOV 03 TO DEC 07 2005
34 DAYS
ACTUAL
1 MAIN ST ANYTOWN MA
PREVIOUS BALANCE
PAYMENT-THANK YOU
BALANCE FORWARD
_________________
DELIVERY
SERVICES:
CUSTOMER CHG
DISTRIBUTION CHG
TRANSITION CHG
TRANSMISSION CHG
ENERGY CONSERVATION
RENEWABLE ENERGY CHG
.02377
.00862
.00819
.00250
.00050
TOTAL CURRENT DELIVERY SERVICES
X
X
X
X
X
$
557
557
557
557
557
12/07/05
33.05
__________
-33.05
.00
5.81
KWH=
13.24
KWH=
4.80
KWH=
4.56
KWH=
1.39
KWH=__________
.28
$
30.08
TOTAL DELIVERY SERVICES
$
30.08
---------------------------------------------------------------------
Make check payable to: National Grid
Mail to: Processing Center, Woburn MA 01807-0005 • See reverse side.
EXPLANATION OF GENERAL BILLING TERMS:
KWH
Kilowatt-hour, a basic unit of electricity used.
Off-Peak
Period of time when the need or demand for electricity on the Company’s system is low,
such as late evenings, weekends and holidays.
Peak
Period of time when the need or demand for electricity on the Company’s system is high,
normally during the day, Monday through Friday, excluding holidays.
Estimated Bill
A bill which is calculated based on your typical monthly usage rather than on an actual
meter reading. It is usually rendered when we are unable to read your meter.
Meter Constant
A number by which the usage on certain meters must be multiplied by to obtain the total
usage.
Demand Charge
The cost of providing electrical transmission and distribution equipment to accommodate
your largest electrical load.
Delivery Service Charges are comprised of the following components:
Customer Charge
The cost of providing customer related service such as metering, meter reading and
billing. These fixed costs are unaffected by the actual amount of electricity you use.
Distribution Charge
The cost of delivering electricity from the beginning of the Company’s distribution
system to your home or business.
Transition Charge
Company payments to its wholesale supplier for terminating its wholesale arrangements.
Transmission Charge
The cost of delivering electricity from the generation company to the beginning of the
Company’s distribution system.
Energy Conservation
The cost of demand side management programs offered by the Company.
Renewable Energy
Charge
A charge to fund initiatives for communicating the benefits of renewable energy
and for fostering formation, growth, expansion and retention of renewable energy
and related enterprises.
Supplier Service Charges are comprised of:
Generation Charge
The charge(s) to provide electricity and other services to the customer by the supplier.
Questions: If you have general questions about this bill, please contact Customer Service at 1-800-322-3223.
You may also call the Massachusetts Department of Telecommunications and Energy, Consumer Division at
617-305-3531 or toll free at 1-800-392-6066.
RESIDENTIAL CUSTOMERS ONLY
Aviso importante! Si usted no entiende este aviso, llame a la compania al: 1-800-322-3223
Right To Dispute Your Bill
If you believe your bill is inaccurate or you wish to dispute all or part of any bill, contact National Grid at
1-800-322-3223 to request an investigation by a Company Complaint Officer. If you are not satisfied with the
written decision or do not receive a written decision within 30 days, you have the right to appeal to the Massachusetts
Department of Telecommunications and Energy, Consumer Division, One South Station,
Boston, MA 02110. Telephone 617-305-3531 or 1-800-392-6066.
Department of Telecommunications and Energy (DTE) regulations provide that a company may not terminate
electric service for failure to pay any portion of a bill when a customer complaint or appeal is pending.
Payment Plans are Available for Four or More Months. Please Contact Us at 1-866-395-0315.
Right To Electric Service
If you have a financial hardship you (or anyone presently and normally living in your home) have a Right to Electric
Service in the following situations:
●
During serious illness: Contact your physician or Board of Health and have them telephone the Company immediately at 1-866-395-0315. Within seven (7) days of the phone call your physician or Board of Health must certify
in writing, to the Company, that serious illness exists. The certificate protects against termination
for 30 days (90 days if chronic illness) and may be renewed. Your failure to renew such certification of serious
illness as set out above may result in your service being terminated.
●
You have a child under twelve months old living in that home.
●
Between November 15 and March 15 if your service is heat related.
●
Elderly Household: If all residents in your household are 65 years of age or older, the Company cannot terminate
your service for failure to pay a past due bill without the approval of the Massachusetts Department of
Telecommunications and Energy (DTE).
For additional information on the Right To Electric Service, please contact our Credit Department at 1-866-395-0315.
Account Number
Pay This Amount
99999 99999 99
DEC 05
PAGE: 2
Amount Enclosed
____
____
$ ______________________
____
#BWNFKKP **C021
#99999999999999#
SAMPLE BILL
1 MAIN ST
ANYTOWN MA 01234-5678
____
999999999999 0000007408
2
1
07
B2
Duplicate
To Reach Us
Customer Service:
1-800-322-3223
Credit Department:
1-866-395-0315
E-mail:
CustomerService@us.ngrid.com
Website:
www.nationalgrid.com
Pay This Amount
$74.08
Account Number
99999 99999 99
DEC 08 2005
NEXT METER
READING DATE
MONTH
D 05
N
O
09
TOTAL
KWH
557
659
590
LOAD ZONE SEMASS
705999999999999
SAMP, CY. 07
--------------------------------------------------------------------SERVICE PERIOD
______________
TYPE OF METER READING
_____________________
NOV 03 TO DEC 07 2005
34 DAYS
ACTUAL
1 MAIN ST ANYTOWN MA
____________
METER NUMBER
012345678
Bill Date
JANUARY
_______________
SERVICE ADDRESS
METER
READING
PRESENT
_______ PREVIOUS
________
RATE
____
XYZ
557
0
KWH
______
USAGE
557
--------------------------------------------------------------------XYZ SUPPLIER,INC.
FOR QUESTIONS CALL: 1-800-123-1234
RATE: XYZ
PREVIOUS BALANCE
PAYMENT-THANK YOU
BALANCE FORWARD
_________________
SUPPLIER
SERVICES:
GENERATION CHARGE
ENERGY CHARGE
.07900 X
TOTAL COST OF ELECTRICITY
TOTAL SUPPLIER SERVICES
12/01/05
557 KWH=
$
49.38
__________
-49.38
.00
$
__________
44.00
44.00
$
44.00
ACCOUNT BALANCE
$
74.08
---------------------------------------------------------------------
Make check payable to: National Grid
Mail to: Processing Center, Woburn MA 01807-0005 • See reverse side.
EXPLANATION OF GENERAL BILLING TERMS:
KWH
Kilowatt-hour, a basic unit of electricity used.
Off-Peak
Period of time when the need or demand for electricity on the Company’s system is low,
such as late evenings, weekends and holidays.
Peak
Period of time when the need or demand for electricity on the Company’s system is high,
normally during the day, Monday through Friday, excluding holidays.
Estimated Bill
A bill which is calculated based on your typical monthly usage rather than on an actual
meter reading. It is usually rendered when we are unable to read your meter.
Meter Constant
A number by which the usage on certain meters must be multiplied by to obtain the total
usage.
Demand Charge
The cost of providing electrical transmission and distribution equipment to accommodate
your largest electrical load.
Delivery Service Charges are comprised of the following components:
Customer Charge
The cost of providing customer related service such as metering, meter reading and
billing. These fixed costs are unaffected by the actual amount of electricity you use.
Distribution Charge
The cost of delivering electricity from the beginning of the Company’s distribution
system to your home or business.
Transition Charge
Company payments to its wholesale supplier for terminating its wholesale arrangements.
Transmission Charge
The cost of delivering electricity from the generation company to the beginning of the
Company’s distribution system.
Energy Conservation
The cost of demand side management programs offered by the Company.
Renewable Energy
Charge
A charge to fund initiatives for communicating the benefits of renewable energy
and for fostering formation, growth, expansion and retention of renewable energy
and related enterprises.
Supplier Service Charges are comprised of:
Generation Charge
The charge(s) to provide electricity and other services to the customer by the supplier.
Questions: If you have general questions about this bill, please contact Customer Service at 1-800-322-3223.
You may also call the Massachusetts Department of Telecommunications and Energy, Consumer Division at
617-305-3531 or toll free at 1-800-392-6066.
RESIDENTIAL CUSTOMERS ONLY
Aviso importante! Si usted no entiende este aviso, llame a la compania al: 1-800-322-3223
Right To Dispute Your Bill
If you believe your bill is inaccurate or you wish to dispute all or part of any bill, contact National Grid at
1-800-322-3223 to request an investigation by a Company Complaint Officer. If you are not satisfied with the
written decision or do not receive a written decision within 30 days, you have the right to appeal to the Massachusetts
Department of Telecommunications and Energy, Consumer Division, One South Station,
Boston, MA 02110. Telephone 617-305-3531 or 1-800-392-6066.
Department of Telecommunications and Energy (DTE) regulations provide that a company may not terminate
electric service for failure to pay any portion of a bill when a customer complaint or appeal is pending.
Payment Plans are Available for Four or More Months. Please Contact Us at 1-866-395-0315.
Right To Electric Service
If you have a financial hardship you (or anyone presently and normally living in your home) have a Right to Electric
Service in the following situations:
●
During serious illness: Contact your physician or Board of Health and have them telephone the Company immediately at 1-866-395-0315. Within seven (7) days of the phone call your physician or Board of Health must certify
in writing, to the Company, that serious illness exists. The certificate protects against termination
for 30 days (90 days if chronic illness) and may be renewed. Your failure to renew such certification of serious
illness as set out above may result in your service being terminated.
●
You have a child under twelve months old living in that home.
●
Between November 15 and March 15 if your service is heat related.
●
Elderly Household: If all residents in your household are 65 years of age or older, the Company cannot terminate
your service for failure to pay a past due bill without the approval of the Massachusetts Department of
Telecommunications and Energy (DTE).
For additional information on the Right To Electric Service, please contact our Credit Department at 1-866-395-0315.