Guidelines on infringement notices under the Food Act 1984 (Vic) Information for councils Department of Health Guidelines on infringement notices under the Food Act 1984 (Vic) Information for councils If you would like to receive this publication in an accessible format, please email: foodsafety@health.vic.gov.au © Copyright, State of Victoria, Department of Health, 2011 Published by Food Safety and Regulation, Victorian Government, Department of Health, Melbourne, Victoria. This publication is copyright, no part may be reproduced by any process except in accordance with the provisions of the Copyright Act 1968. This document is also available in PDF format on the internet at: http://www.health.vic.gov.au/foodsafety/regulatory_info/eho/bulletins.htm Authorised by the State Government of Victoria, 50 Lonsdale Street, Melbourne. Contents 1. Definitions and Abbreviations 1 2. Introduction 2 3. Overview of the infringements system 4 4. When can an infringement notice be issued under the Food Act? 6 4.1 Introduction 6 4.2 Penalties 6 4.3 Hierarchy of enforcement tools 6 4.4 Exercising discretion: when should an infringement notice be issued? 8 4.5 Checklist on when to use infringement notices 15 4.6 Bringing it together 17 4.7 Multiple infringement offences 21 5. How to issue an infringement notice 22 5.1 Who may issue an infringement notice? 22 5.2 Informal warnings 22 5.3 Official warnings compared with Food Act warnings 22 5.4 Issuing an infringement notice 24 5.5 Mandatory information in infringement notices 24 5.6 Instructions to businesses to take remedial action 25 5.8 What happens after an infringement is issued? 26 5.9 Withdrawal of infringements 28 5.10 Enforceability 28 5.11 Data collection 29 5.12 VIMS codes 30 6. What councils need to do 31 Appendix A – Infringement notice template 33 Appendix B – Relevant excerpts from legislation and regulations 43 Official Warnings 43 Infringement Notice Requirements 45 Form of Penalty Reminder Notice 48 Withdrawal of Infringement Notices 51 Service of Notices 54 1. Definitions and Abbreviations Authorised Officer This has the same meaning as in the Food Act 1984 (Vic). For the purposes of these guidelines, this will generally be: • • an environmental health officer; or a person referred to in section 20 of the Food Act who is suitably qualified or trained and is appointed by a council under the Local Government Act 1989 (Vic) as an authorised officer for the purposes of the Food Act. DoJ Victorian Government Department of Justice EHO Environmental health officer Food Act Food Act 1984 (Vic) Food Standards Code The Food Standards Code (sometimes referred to in this document as ‘the Code’) is comprised of individual food standards relating to the manufacture and sale of food in Australia and New Zealand. In Victoria, the obligation to comply with the Code is found in section 16 of the Food Act. FSANZ Food Standards Australia New Zealand Infringements Act Infringements Act 2007 (Vic) Infringement offences Offences for which infringement notices may be issued. The use of this term in these guidelines generally refers to infringement offences under the Food Act listed in Schedule 1 of that Act. Non-compliance In these guidelines this is used interchangeably with the term ‘breach’ and refers to a failure to comply with requirements of the Food Act, including requirements of the Food Standards Code. Section 19 order Section 19 of the Food Act allows councils to make written orders requiring food businesses to undertake specified remedial actions within a specified timeframe in order to protect public health and safety. This section also allows for the temporary closure of food premises, pending the undertaking of remedial action. Page 1 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) 2. Introduction These guidelines are designed to assist authorised officers in issuing infringement notices under the Food Act 1984 (Vic) (Food Act). From 1 March 2011, councils will be able to issue infringement notices for certain food safety or hygiene offences. This will include a range of offences regarding: • • • • • storing, processing, displaying, and transporting food; cleanliness and adequacy of food premises; cleaning and sanitising food equipment; operating food premises without registration or notification; and failure to keep certain documents on site. Infringement notices only apply to certain offences. The offences for which infringement notices may be issued will be listed in Schedule 1 of the Food Act from 1 March 2011, and are reproduced in Table 1 in section 4 of these guidelines. The promotion of food safety, including by assisting food premises to handle food safely, remains a key priority. However, to complement this educative approach, under the changes, councils will also have a wider range of enforcement options, including the ability to issue infringement notices for certain food safety or hygiene offences. In 2008 the Victorian Competition and Efficiency Commission noted the lack of a power to issue infringement notices as a gap in the enforcement hierarchy available to councils. These amendments to the Food Act will address this gap and provide councils with a broader range of tools to further allow a graduated and proportionate approach to the enforcement of the Food Act. The use of infringement notices will give councils another way to redress what in practice are less severe food safety or hygiene problems, in those cases where a warning or education are not considered sufficient. The issue of infringement notices will allow enforcement action to be taken as an alternative to prosecution, and thereby provide councils with a less resource intensive tool for enforcing the Food Act. The penalties that apply to infringement notices are lower than that which would apply if the same offence were prosecuted. This provides the incentive for the person against whom the notice was served to expiate the offence by payment of the infringement, which finalises the offence without the matter going to court or the recording of a conviction. This makes an infringement notice an appropriate tool to deal with the kind of non-compliance that may not lend itself well to prosecution, owing to the time, cost and resources involved, or because it is not serious enough to warrant prosecution. Feedback from councils and business during the consultation on the changes in 2008 supported lower level penalties for infringement notices so as to allow councils to maintain collaborative and cooperative relationships with food businesses in ensuring compliance. In addition, given that food standards are outcomes based, this ensures that the use of infringement notices as an enforcement tool will not be unduly punitive. For these reasons the offences for which infringement notices are most likely to be relevant are limited to ‘mid-level’ breaches for which it is appropriate that there be a direct deterrent to their conduct, but for which it would not ordinarily be appropriate to prosecute. In addition, infringement notices will allow councils to promptly take enforcement action, rather than to conduct a prosecution months after the conduct. This will have the result that the conduct and the punishment are more closely linked, and may therefore have a greater impact on behavioural change. The availability of infringement offences does not preclude prosecution for the more serious occasions of these offences, but an infringement notice cannot be issued in addition to prosecution for the same offence. Page 2 Because infringement notices will be only one tool in the hierarchy of enforcement options available to councils, it is important that the most appropriate power is used in the given circumstances. This will involve the exercise of discretion by an authorised officer when inspecting food businesses and following up complaints, based on the circumstances of the case at hand. These guidelines are intended to provide guidance to councils and authorised officers on procedures to be followed when issuing an infringement notice, and also on the relevant considerations when exercising discretion. These guidelines are not intended to provide exhaustive advice to authorised officers and councils as to how and when to issue infringement notices under the Food Act, but rather, to provide a common framework by which authorised officers and councils throughout the state may approach the use of infringement notices as an effective enforcement tool. It is anticipated that councils will use the advice within these guidelines in extending their existing enforcement policies and codes of conduct to accommodate the new infringement powers provided by these changes to the Food Act. Although infringement notices will become available to councils from 1 March 2011, there is no need to make use of them immediately. Instead, councils should ensure that they have relevant policies and procedures in place before authorised officers begin issuing infringement notices. These guidelines are to be read in conjunction with the: • • • • • Food Act 1984 (Vic) Infringements Act 2006 (Vic) Infringements (Reporting and Prescribed Details and Forms) Regulations 2006 (Vic) Infringements (General) Regulations 2006 (Vic) Attorney General’s Guidelines to the Infringement Act 2006. Page 3 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) 3. Overview of the infringements system The Infringements Act 2006 provides a standard framework for issuing and enforcing infringement notices in Victoria, and includes a wide range of sanctions to help motivate payment by the minority of people who default on fines. Given that councils will already have experience with the infringements system and the operation of the Infringements Act, these guidelines will not provide comprehensive information on the process aspects of service and administration. More specific information may be obtained from the Department of Justice website at www.justice.vic.gov.au, however an outline of the system is provided below. A flow chart of the Victorian infringements system is provided below in Figure 1. Figure 1: Flowchart describing the infringements system in Victoria Agency issues infringement notice Infringement paid or payment plan agreed Adults (>18 years) Infringements Court Children and young people (<18 years) Magistrates’ Court (open court) Children’s Court Reproduced from A workers’ guide to fines, published by Victoria Legal Aid, available at www.legalaid.vic.gov.au Page 4 Infringement notices, more commonly known as ‘fines’ or ‘on the spot’ fines, are penalties for minor offences like littering and traffic or parking offences. They are designed to save the costs of going to court by providing for a reduced penalty and quick and easy expiation method (i.e. payment of the fine). Minor offences are covered by more than 60 Victorian acts, and are administered by a wide variety of state and local government agencies, including universities and hospitals. Because one of the aims of the Infringements Act is to make information on infringement notices as consistent as possible, all notices must contain the standard prescribed information or they may be invalid. Further general guidance on this is contained in the Infringements (Reporting and Prescribed Details and Forms) Regulations 2006, and specific guidance is contained at Appendix B to these guidelines. The most common method for the resolution of infringements is the payment of the infringement by the person to whom it has been issued. For Food Act infringement offences this person will be the proprietor of the food business. In such a case the proprietor: • may choose to have the infringement reviewed by the issuing authority (i.e. for the Food Act this will be council) or apply to enter into a payment plan; and • also has the right to have the offence heard by the Magistrates’ Court, in which case the council will need to prove the offence to the Magistrate in the usual fashion. Where the penalty is not paid by the due date, the enforcement agency may lodge the infringement 1 notice with the Infringements Court to enforce the penalty. This is done via the court making an enforcement order against the individual. If the individual further fails to pay the fine, an infringement warrant may be issued against that person by the Infringements Court and directed to the Sherriff. The Sherriff has access to a variety of sanctions to enforce compliance, depending upon whether the person is a body corporate (such as a company) or a natural person (i.e. an individual). 1 This will only be the case when regulations are made under the Infringements Act to make Food Act infringement offences “lodgeable infringement offences”. Page 5 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) 4. When can an infringement notice be issued under the Food Act? 4.1 Introduction The ability to serve an infringement notice, rather than to prosecute an offence, provides a quicker and simpler enforcement mechanism for councils. However they are only one of the tools available under the Food Act. Authorised officers must exercise their discretion to decide which available tool would most appropriately achieve compliance with the Food Act. When considering this, an authorised officer should bear in mind that the core purpose of the Food Act is to ensure that food for sale is safe and suitable for human consumption. In addition, infringement notices should only be issued where the elements of the offence are clearly made out. Infringement notices cannot be issued in addition to prosecuting for the same conduct. However it is possible for the council to withdraw the infringement notice and to subsequently prosecute the offence. 4.2 Penalties The penalties for infringements are expressed in terms of penalty units, which are used to describe a fine. Penalty units are set and calculated according to the Monetary Units Act 2004 (Vic). For the 2010–11 financial year (1 July 2010 to 30 June 2011) one penalty unit is $119.45. The rate for penalty units is indexed annually, so that it is raised in line with inflation. Any change to the value of a penalty unit will happen on 1 July each year. Example The penalty (for an individual) for an offence against section 16(1) of the Food Act (i.e. failure to comply with one of the listed requirements of the Food Standards Code relating to food safety practices) is 5 penalty units. This equates to 5 × $119.45 = $597.25 4.3 Hierarchy of enforcement tools There are a number of enforcement tools available to councils under the Food Act. These can be loosely considered as an enforcement hierarchy with 3 different levels, each with a number of enforcement options that can be effective and appropriate in response to certain non compliance, as illustrated on the following page: Page 6 • Level 1 Advice Warnings Official warnings (new) • Level 2 Notices to comply following a food safety assessment (section 19IA) or food safety audit (section 19M)2 Directions / orders about hygiene (section 19) or food safety programs, minimum records or appointing a food safety supervisor (section 19W) Seizures Infringement offences (section 56A) (new) Registration conditions (section 39A) • Level 3 Temporary closure or restriction of operations (section 19) Prosecutions (section 45AC) Refusal to renew registration (section 38D) Revocation or suspension of registration (section 40D) When an authorised officer observes non-compliance, they will need to consider which enforcement tool will be most effective to achieve compliance. It is important that an officer selects an enforcement response that is proportionate to the identified noncompliance, and that also provides sufficient incentive to the proprietor of the food business to amend the non-compliant behaviour. The introduction of infringement notices provides an additional enforcement tool that will be useful and appropriate for certain non-compliance. As a general rule, authorised officers should use the lowest level of the appropriate enforcement tools in the first instance. The new infringement offences effectively introduce 2 new tools; the infringement notices themselves, as well as the option to issue an official warning. An official warning has specific requirements, similar to an infringement notice, and occupies a similar place in the enforcement hierarchy as a warning letter. The Australia and New Zealand Food Regulation Enforcement Guideline provides further guidance on the use of enforcement actions available under the model food code, and is available on the Food Regulation Secretariat website at: www.foodsecretariat.health.gov.au. 2 Refer to discussion below about actions to be taken following a food safety audit conducted by an approved auditor for council. Page 7 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) 4.4 Exercising discretion: when should an infringement notice be issued? An authorised officer should have regard to a number of factors when considering whether an infringement is appropriate in all the circumstances. The following considerations may be borne in mind when evaluating the situation before them. The following checklist of factors could be used: a) has the business already been given advice about how to comply? b) is the offence an infringement offence? c) the nature of the alleged breach; d) the severity of the alleged breach; e) the compliance history of the business and enforcement action already taken; and f) how to best ensure remedial action is taken. Each of these elements is expanded upon below. Figure 3 on page 15 illustrates the way in which these considerations may guide decision making. a) Has the business been given an opportunity to comply? Councils typically seek a collaborative and cooperative approach to ensure the compliance of food businesses with the Food Act, wherever possible. It is important that the proprietor has had a reasonable opportunity to understand their legal obligations. The use of warnings prior to the issue of an infringement notice will help to ensure this, as the person will have been made aware of the need to comply with the relevant law. As a general rule, businesses should be made aware of their non-compliance and advised as to what actions need to be taken to achieve compliance, and be provided with an appropriate timeframe in which to do so. Councils already do this by way of an inspection report or via a section 19 order to remedy. In addition, since 1 July 2010, there are two additional procedures under the Act available to councils: • • the power under section 19W(2) to give a direction that: o the proprietor of a class 2 food premises have a food safety program on site, supply details of name and qualifications of the food safety supervisor, or comply with record keeping requirements in its food safety program; or o the proprietor of a class 3 food premises to have their minimum records on site, or to keep those records; the requirement under section 19IA for council to issue a notice to remedy deficiencies. This section applies if a council conducts an annual food safety assessment of: o a class 1 food premises; or o a class 2 food premises with a template food safety program; and the council finds that the Food Safety Standards (in the Food Standards Code) or the food safety program are not being complied with, or that the wrong template is being used. This written notice must set out the areas of non-compliance, and the timeframe in which the deficiencies must be remedied. Those deficiencies that pose a serious threat to public health must be remedied as soon as practicable, and others must be remedied within the period Page 8 specified in the notice. (However, this notice is not required if the council takes other appropriate action, such as making a section 19 order.) The Act therefore requires that this notice to remedy defects will be the way in which breaches are followed up after the annual food safety assessment. It would in practice serve a similar purpose as a warning in the sense that it tells the proprietor what must be done to comply. Generally these approaches should be used before considering whether to issue an infringement notice. This recommendation applies to all infringement offences. However, particular care should be taken regarding the following offences - • a class 3 premises failing to have minimum records on site; and • a class 2 premises failing to have a food safety program on site, or not providing council with the name and qualifications of a food safety supervisor when requested to do so. This is because these requirements are affected by the classification of the food business. As such, it is only appropriate to issue infringements for these offences where the decision to classify the premises as class 2 or class 3: • is clearly correct; and • has been communicated to the proprietor (including the resultant obligation to have the food safety program and minimum records documents). The use of an educative approach would be the recommended standard response for the first occasion in which such a breach is identified. b) Is the offence an infringement offence? The Food Act allows authorised officers to serve an infringement notice on any person that they have reason to believe has committed an offence which is listed in Schedule 1 of the Food Act. These offences (and corresponding penalties) are reproduced in the infringement notice template at Appendix A. Infringement notices served under the Food Act are subject to the requirements of the Infringements Act. The only breaches of the Food Standards Code which are infringement offences (under section 16 of the Food Act) are the listed clauses from standards 3.2.2 and 3.2.3. Not all breaches of these standards are infringement offences. Authorised officers will need to be familiar with the exact offences to ensure that notices are only issued for those listed. If the offence is an infringement offence, the next question to consider is: Is it reasonable in all the circumstances to issue an infringement notice? The questions on the following pages aid in answering this key question. Page 9 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) c) The nature of the alleged breach The first question to ask is: Is there sufficient evidence of a breach? If there is insufficient evidence to prove the breach, an infringement notice will not be appropriate. The second question to ask is: Is this a clear cut breach of the Act? The use of appropriate discretion in the issue of infringement notices is important given that a number of offences are breaches of certain requirements of standards 3.2.2 or 3.2.3 of the Food Standards Code. Many of these standards are outcome based, and allow the proprietor a choice as to how to comply. For example, many of the structural requirements in standard 3.2.3 are not as prescriptive as the superseded regulations (which are no longer enforceable).3 Some of these offences also contain exceptions and qualifications. In these instances it is only appropriate to issue an infringement notice where, in the particular case, the breach is clear cut. The elements of the offence should be clearly established. None of the exceptions or qualifications should apply in the particular case, and there should be no defence available. If the officer and the proprietor disagree about whether the premises have breached an outcome based law (arguably because there are different ways to comply) then the officer should consider whether this ‘alternative’ is permitted under the Code. This should be discussed with a senior council officer. Even if the officer remains of the view that there is a breach, the disagreement may indicate that the breach is not clear cut and is not suitable to be dealt with as an infringement offence. In such a case consideration should be given to whether an alternative approach should be taken to deciding whether there is a breach, and if so, how to ensure compliance. In determining compliance with standards 3.2.2 and 3.2.3, authorised officers should have regard to Safe Food Australia, published by FSANZ to help interpret Chapter 3 of the Food Standards Code and available on the FSANZ website at www.foodstandards.gov.au. Copies of this document are also being made available to those officers attending training in early 2011. d) The severity of the alleged breach Consideration should be given to the seriousness of the breach, as this will help determine whether an infringement notice is, or is not, a proportionate response. Generally, lower-level enforcement options should be pursued first, escalating to the issue of an infringement notice where there is a deliberate or continued failure to comply with the requirements of the Food Act. In the case of serious threats to public health, or repeated offending despite the issuing of infringements 4 in the past , alternative higher-order measures available under the Act may be required. Further discussion about classifying non-compliance (including about major and critical non5 compliances) can be found in the Guide to reporting Food Act activities . The following discussion uses the terminology adopted in that guide (and which also applies in the conduct of audits). 3 For further information, refer to the bulletin on approval of food premises plans (November 2010) available at http://www.health.vic.gov.au/foodsafety/downloads/approval_food_plans.pdf 4 This second factor relates to the compliance history of the business, and is addressed in the following section. 5 www.health.vic.gov.au/foodsafety/regulatory_info/eho/bulletins.htm Page 10 Minor breach at a business that is generally compliant This is essentially for a business assessed as compliant, but where there are some minor defects to be remedied. These defects do not in the particular case pose an immediate serious threat to public health 6 and safety would not usually warrant the issuing of an infringement notice, when first identified. Based on the circumstances, examples of these breaches may include: • minor cracks in tiles in the kitchen; • class 3 minimum records are generally kept, but with some records missing; • failure to have in place a food safety program and food safety supervisor where there is doubt or confusion concerning the classification of the food business (i.e. is it a class 2 or 3?). Note that a number of minor non-compliances, when taken collectively, may lead to the conclusion that there is a major non-compliance or, if together they pose a serious threat to public health at that time, and therefore amount to a “critical” non-compliance. Serious non-compliance An infringement notice may be appropriate to deal with a serious breach that does not pose an immediate serious threat to public health, but which needs to be remedied to ensure that it does not pose such a threat in the future (i.e. a major non-compliance). Depending on the circumstances, examples of these breaches could include: • use of inappropriate material to handle food (e.g. degraded wooden spoon, etc); • flies present in the food preparation area; • cleaning products not correctly stored, etc. Critical non-compliance For breaches that do pose a serious threat to public health (i.e. a critical non-compliance), the authorised officer will need to assess which enforcement tool is the most appropriate to ensure public health and safety. Examples of critical non-compliance for which an infringement notice may be appropriate, 7 depending upon the compliance history of the business, include: • cross contamination of raw meat on a chopping board that is used for preparation of ready to eat food; • unsafe storage of hazardous food (i.e. incorrect temperature storage); • inappropriate hand washing, etc. Numerous instances of the same offence at the same time should only be dealt with by a single infringement notice for the one offence. Multiple infringement offences could attract multiple infringement notices, however; • it is suggested that authorised officers should select the most significant infringement and issue a single notice; or • if the multiple offences give rise to a critical non-compliance (i.e. a serious threat to public health), consider other enforcement options. 6 Refer to the discussion under the following section for repeated breaches. 7 Refer to the discussion under the following section for repeated breaches. Page 11 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) e) Compliance history of the business and enforcement action already taken Related factors in determining whether an infringement notice is a proportionate response are - • the compliance history of the food business; and • where the business has been non-compliant, the enforcement action taken to date. Not withstanding the general approach to be taken with respect to ‘minor’, ‘major’ and ‘critical’ noncompliance, as outlined above, the history of any non-compliance may also need to be taken into account: • if there is a history of non-compliance, and a warning or direction/notice under the Act has previously been issued but the breach has continued, then an infringement notice may be appropriate for any further non-compliance, including a minor non-compliance that is longstanding; • if more than one infringement notice has been issued to the same food business for the same offence within a short period, then consideration should be given to using other enforcement tools to ensure compliance (such as prosecution, or a section 19 order); or • if a business is usually compliant, where the proprietor is willing to remedy a breach straight away advice and either a warning or section 19IA notice may be sufficient. An infringement may not be required, even when the breach relates to a major non-compliance or critical non-compliance. If more than one infringement notice has been issued to a food business for the same infringement offence within a relatively short period (perhaps 12 months), then it may be inappropriate to continue to issue infringement notices for that same offence. Other enforcement tools may be needed to protect public health and ensure compliance. The regulatory infringement offences The ‘regulatory’ infringement offences are those that relate to the failure to comply with a regulatory requirement, such as not keeping the required minimum records on site at a class 3 premises, not having a food safety program on site at a class 1 or 2 premises, or not providing the name and qualifications of a food safety supervisor of a class 1 or 2 premises where required. Compliance with these requirements is important, as they are designed to promote the embedding of safe food handling practices in a food business over the long term. Therefore, whilst the above considerations are also relevant in deciding whether to issue an infringement notice (or taking other action), if the only offence is the failure to comply with a regulatory requirement, councils will need to consider whether an infringement notice is a proportionate response, based on the severity of the breach and knowledge about the particular business. These regulatory breaches may occur at a food premises at which the food handling appears to be satisfactory, or they may co-exist with hygiene breaches. Different actions may need to be taken, in either case. A warning or advice may be all that is needed if there are no food handing problems, particularly for an initial or minor breach. Conversely, if there are food handing problems, it may be preferable to: • issue a direction under section 19W to comply with the requirements in the Act regarding food safety programs, minimum records or food safety supervisors; and • issue an infringement or take other action regarding the hygiene breaches. It is suggested that for breaches of these regulatory requirements, the usual initial response could be a direction under section 19W to obtain a food safety program or the minimum records set, or ensure that there is a food safety supervisor and provide the name and qualifications of that person to council. A Page 12 reasonable time would be allowed for this to be done. However, if after this has occurred, the business is still in breach such that: • the proprietor is unable to provide details of a food safety supervisor because there is no such person; or • there are no food safety program or no minimum records on site; then this would constitute a more serious breach of the regulatory requirements, and therefore an infringement notice may be appropriate, unless there are mitigating circumstances. It is also suggested that a section 19W direction may be appropriate where, for instance, a class 3 premises has minimum records on site, but fails to complete some records from time to time. f) How best to ensure remedial action is taken A final factor to consider is whether there is an immediate need to remedy the non-compliance in order to protect public health. Authorised officers should bear in mind that an infringement notice is primarily to require payment to expiate a breach that has already occurred. In practice it may also deter the business from continuing to commit the offence, but it does not specifically require remedial action to be taken. If the officer considers that the business is likely to change its practice in response to the issuing of a 8 notice, the officer should still separately communicate to the proprietor: • what remedial action is required to comply with the Act; and • the timeframe for taking this action. On the other hand, if remedial action is required, and the authorised officer considers that the issuing of an infringement may not be sufficient to deter the business from continuing to breach the Act, another enforcement option tailored to the action required may be appropriate, for example an order under section 19 of the Food Act. Where a section 19 order is issued in relation to an offence that is also an infringement offence, should the non-compliance continue, an infringement notice or prosecution for failure to comply with the section 19 order may be used, but not both, for the same breach. The reason for this is to avoid punishing a proprietor twice for the same infringement offence. An alternative procedure is to: 1. Warn the business of any noted non-compliance in the first instance via an inspection report or equivalent such as a section 19W direction or a notice under section 19IA (including advice on how to comply and the timeframe required, as well as the consequences of a failure to comply). 2. Follow up continued non-compliance with an infringement notice where: • the non-compliance is an infringement offence; and • the authorised officer is of the view that an infringement notice is appropriate in the circumstances. 3. If non-compliance continues, a section 19 order to remedy may be issued. 4. Where non-compliance continues, the council may prosecute for the further breach of the Food Standards Code or other specific offences, or for the failure to comply with the section 19 order. In this procedure, if an authorised officer has reason to believe that the business will not undertake the required remedial action at the time of issuing an infringement (i.e. step 2), they may consider also issuing a section 19 order (i.e. step 3) at the same time, if it is thought that the infringement notice and 8 This information should not be included in the infringement notice itself, to avoid confusion about the nature of the breach that is the subject of the notice and any other matters, or about the consequences of not paying the fine. The infringement notice is an instrument under the Infringements Act and should not be used for other purposes. Page 13 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) specific council advice about how to comply is not likely to result in the desired change. However, where possible, proprietors should be given the opportunity to bring their business into compliance following the issue of an infringement notice, without reversion to multiple enforcement tools, to ensure a proportionate response and to avoid the potential confusion that can arise from multiple orders. The flowchart in Figure 2 below outlines both procedures described above in relation to the use of section 19 orders in conjunction with infringement notices. Page 14 Figure 2: Flowchart depicting the use of a section 19 order in conjunction with infringement notices. Non-compliance noted by EHO Issue warning / Inspection report / section 19IA, 19W, Further breach Section 19 notice to remedy Further Infringement notice (for a further breach that is an infringement offence) breach Prosecution (for breach of s19 order) Further breach Infringement notice Further breach Section 19 notice to remedy Further breach Prosecution Note that you should not issue an infringement notice AND prosecute for failure to comply with the section 19 order. for breach of s19 order OR for the further breach of the Food Code or other specific offences 4.5 Checklist on when to use infringement notices The factors to consider about whether to issue an infringement notice for a given breach, as discussed at 4.4 above, can lead you in different directions; some factors may lead towards the issue of an infringement notice, while others may lead away. In order to assist in this weighing exercise, these factors may be considered in sequence in the form of a ‘decision tree’, as illustrated in Figure 3: Page 15 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) Figure 3: Decision tree of relevant factors to consider when issuing an infringement notice. NO Has the business already been given advice about how to comply? General approach is to advise the business of actions required to comply, and timeframe for compliance. YES NO Is the offence an infringement offence? An infringement notice cannot be issued. Consider other appropriate enforcement options. YES INSUFFICIENT EVIDENCE An infringement notice should not be issued. Nature of alleged breach - evidence SUFFICIENT EVIDENCE NO An infringement notice should not be issued. Nature of alleged breach - is the breach clear cut? YES “MINOR” Severity of alleged breach MAJOR Business generally compliant, only a minor defect to be addressed. Would not usually warrant the issuing of an infringement notice, when first identified. CRITICAL GOOD COMPLIANCE Compliance history Consider whether an infringement notice is warranted. HISTORY POOR COMPLIANCE HISTORY Consider enforcement options. Previous enforcement action APPROPRIATE ENFORCEMENT OPTIONS EXHAUSTED* INFRGINEMENT NOTICE MAY BE APPROPRIATE Page 16 ALTERNATIVE ENFORCEMENT OPTIONS SUITABLE* *Whether other enforcement options are suitable may depend on the council’s preference for the sequence in which a s. 19 order is used, and any risk to public health (refer to Figure 2). 4.6 Bringing it together In considering the appropriateness of issuing an infringement notice, authorised officers should consider whether the non-compliance might better be remedied by the issue of a warning or direction, or in the case of more serious non-compliance, the use of other enforcement tools. The aim is to act fairly, and to protect public health. Serious threats to public health will always require special consideration. That said, as a general rule, in practice businesses can often be warned of their non-compliance in writing and advised as to what actions need to be taken to achieve compliance, and be provided with an appropriate timeframe for bringing their operations into compliance. Should non-compliance continue, the authorised officer may then escalate to the issuing of an infringement notice, with further ongoing or critical non-compliance dealt with through the higher level enforcement sanctions. Table 1 below provides scenarios of when infringement notices may or may not be appropriate. In all cases where there is some doubt, the authorised officer should discuss the issue with a senior officer. Please note these are illustrations only, and circumstances may vary. Page 17 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) Table 1: Offences listed in Schedule 1 of the Food Act from 1 March 2011 The circumstances described are general illustrations only. In all cases the EHO must exercise discretion to decide the appropriate course in the particular case. Circumstances Offence An offence against section 16(1) constituted by a failure to comply with the requirements of any of the following clauses of Standard 3.2.2 of the Food Standards Code— 5(2)(a), 5(2)(b), 6(1)(a), 6(2), 7(1)(b), 7(2), 8(1), 8(2)(b), 8(2)(c), 8(4), 8(5)(a), 8(5)(b), 10(b), 10(c), 11(3), 11(4), 12, 16(3), 17, 19, 20(1), 21(2), 22(a), 23(b)(ii), 24(1)(a), 24(1)(b). Summary of offence Failure to comply with requirement of Food Standards Code relating to food safety practices or general requirements. Penalty 5 penalty units for a natural person; 10 penalty units for a body corporate. Infringement notice may not be the most appropriate action Infringement notice may be the most appropriate action Minor non-compliances only are evident and do not pose an immediate threat to public health, particularly on the first occasion that they are identified. (1) Where the breach poses an immediate risk to public health and safety, and the EHO is of the view that an infringement notice is an appropriate enforcement response, having regard to these guidelines. Example: A restaurant provides a customer with water served in a chipped glass. Example: When inspecting a café, an EHO observes that a single chopping board is used to cut up both raw chicken and ready to eat food. (2) Repeated minor non-compliances that have not been remedied following advice/warnings. Page 18 An offence against section 16(1) constituted by a failure to comply with the requirements of any of the following clauses of Standard 3.2.3 of the Food Standards Code— 4(2), 5(a), 6(a), 6(b), 10(2)(a), 10(2)(b), 10(2)(c), 11(4)(a), 12(2)(b), 12(2)(c), 12(3), 12(4), 13, 14, 15(2). Failure to comply with requirement of Food Standards Code relating to food premises or equipment. 5 penalty units for a natural person; 10 penalty units for a body corporate. Minor non-compliances only are evident and do not pose an immediate threat to public health, particularly on the first occasion that they are identified. Example: The kitchen contains cracked wall tiles (i.e. not a food preparation surface). (1) Where the breach poses an immediate risk to public health and safety, and the EHO is of the view that an infringement notice is an appropriate enforcement response, having regard to these guidelines. Example: A food business is preparing ready to eat food on a heavily cracked bench top that, owing to the degree of cracking, cannot be sanitised. (2) Repeated minor non-compliances that have not been remedied following advice/warnings. An offence against section 17. Failure by proprietor to display name on food premises. 2 penalty units for a natural person; The proprietor has not been made aware of this requirement. The proprietor has been made aware of the requirement and previously warned to comply. Individual data entries are missing from the records log, but it is clear that the business is endeavouring to maintain the minimum records. No record log is kept by the proprietor, after being advised of the need to do so. 3 penalty units for a body corporate. An offence against section 19CB(6). Failure to keep minimum records at a class 3 premises. 2 penalty units for a natural person; 3 penalty units for a body corporate. Records are not on site at time of inspection, but the officer has reason to believe they are ordinarily made and kept on site, Page 19 A record log is kept but with sparse information that indicates that food temperature records, etc are not made. Guidelines on the use of infringement notices under the Food Act 1984 (Vic) An offence against section 19F Failure to keep food safety program at a class 1 or class 2 premises. (Note that it is sufficient if the FSP is in an electronic format and is accessible from the premises. This is not a breach of the provision.) An offence against section 19GB. Failure to give name and qualifications of food safety supervisor when requested. 2 penalty units for a natural person; 3 penalty units for a body corporate. 2 penalty units for a natural person; 3 penalty units for a body corporate. An offence against section 35A(1). Operate from a food premises which is not registered. 5 penalty units for a natural person; Where there is doubt or confusion concerning the classification of the food business (i.e. class 2 or 3). The requirement for the business to have a food safety program has not been made clear by council. If the failure is because the business has no food safety supervisor and the proprietor reasonably believes that the business is a class 3 or 4 business. Where the classification is correct and the requirement to have in place an appropriately qualified food safety supervisor has been communicated to the proprietor. The proprietor reasonably believes that the business is a class 4 business. The proprietor has previously been advised of the correct business classification and the requirement for registration The proprietor is unaware of the requirement for notification. The proprietor has previously been warned that the business needs to notify council. The proprietor is unaware of the requirement to lodge a statement of trade. The proprietor has previously been warned that the business needs to lodge a statement of trade. 10 penalty units for a body corporate. An offence against section 35A(2). An offence against section 43I(1). This offence will apply from 1 July 2011 Page 20 Operate from a food premises exempt from requirement to be registered for which notification has not been given. 5 penalty units for a natural person; Failure to lodge a statement of trade by a temporary or mobile food premises. 2 penalty units for a natural person; Where the classification of the business is correct and the obligation to have a FSP has been clearly communicated to the proprietor. 10 penalty units for a body corporate. 4 penalty units for a body corporate. 4.7 Multiple infringement offences Where an EHO observes multiple infringement offences (i.e. different offences) occurring on the one occasion, and has formed a view that an infringement notice is appropriate in the circumstances, it is recommended that generally the EHO should select the most significant infringement and issue a single infringement notice for that infringement offence. This is for two reasons: • multiple breaches may give rise to a critical non-compliance (i.e. a serious threat to public health), and other enforcement options to protect public health should be considered; • the simultaneous issuing of multiple infringements may amount to a substantial fine, more like the amount that may be ordered by a court in the case of a prosecution. (Infringement notices are intended to be provide a lower level of punishment.) Council health units should develop a policy to guide officers in this area. This can be incorporated into the code of conduct for authorised officers (refer to section 6 of these guidelines). Such a policy should promote the judicious use of infringement notices by: • ensuring that, in conjunction with the issuing of an infringement notice, ongoing health and safety risks are also addressed; • ensuring that proprietors are made aware of the offence committed and what remedial action is required to bring the business into compliance; • ensuring that multiple infringement notices are not issued for the same offence where the business has not had adequate time to take remedial action; and • use of alternative enforcement tools to discourage inappropriate issuing of multiple infringement notices to the same business for the same infringement offences over time, as the failure to comply demonstrates that some other form of action is necessary to protect public health. Page 21 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) 5. How to issue an infringement notice 5.1 Who may issue an infringement notice? Only an authorised officer may issue an infringement notice. An authorised officer is defined in section 4 of the Food Act. An authorised officer is typically an EHO. An authorised officer also includes any person referred to in section 20 of the Food Act who is suitably qualified or trained, and is appointed by a council under the Local Government Act 1989 (Vic) as an authorised officer for the purposes of the Food Act. If any such authorisation is limited under section 20(2) of that Act (rather than being expressed as general), care should be taken to ascertain that the officer’s authorisation includes issuing infringements in the particular case. Managers should ensure that any such authorisations of officers (who are not EHOs) to issue infringements are appropriate, and that the officer has the necessary skills and training. In addition, if a council authorised officer is also an approved auditor, and conducts audits for the council, they will need to consider how to act if, in the course of conducting an audit they discover breaches that are of a nature that would generally form grounds for issuing an infringement notice. In any such audits the officer must complete the processes required under the Food Act regarding audits, such as issuing a notice to comply under section 19M when deficiencies are identified. This notice is required in all such cases except where an order is made under Part III of that Act, such as a section 19 order to remedy defects (section 19M(4)). The officer will need to determine at what point in the audit process an infringement notice is also warranted, if the breach amounts to an infringements offence. Typically this would not be during the initial audit where the proprietor would ordinarily be given the opportunity to address breaches listed in the section 19M notice. The question of whether to issue an infringement would usually only arise, in practice, for an ongoing non-compliance that is detected at a follow up audit that is conducted to ‘close out’ and finalise the audit process. 5.2 Informal warnings Many councils use verbal warnings or assessment reports to warn proprietors of food business about non-compliance issues. These warnings, even where written, are not official warnings for the purposes of the Infringements Act. An official warning requires certain information (see below) and may only be issued where an authorised officer is satisfied that an infringement offence has occurred, but that in considering all of the circumstances is of the view that an infringement notice is not appropriate. Councils should ensure that comprehensive records of any informal warnings issued are kept, including to whom the warning was given. 5.3 Official warnings compared with Food Act warnings Section 8 of the Infringements Act allows an issuing officer to serve an official warning in writing instead of an infringement notice. This can be done where the officer believes that a person has committed an offence, but that in considering all the circumstances, is of the view that an infringement notice is not appropriate. An official warning can only be issued where the issuing officer is satisfied that an infringement offence has occurred. In considering the issuing of an infringement notice or the service of an official warning, those officers must observe any relevant policy of the council and have regard to any relevant Page 22 guidelines of the council (refer to section 8(3) of the Infringements Act). Some councils may currently have such guidelines in place. The following information must be included in an official warning (refer to section 6 of the Infringements (Reporting and Prescribed Details and Forms) Regulations 2006, included at Appendix B). • • • • • • that it is an official warning; the date of the official warning; the name and address (if known) of the person served with the official warning; the name of the enforcement agency; the enforcement agency identifying reference of the official warning; either the name of the issuing officer or the enforcement agency identifying reference of the issuing officer; • the date and approximate time and place of the infringement offence alleged to have been committed; • the Act or other instrument that creates the infringement offence and a brief description of the infringement offence alleged to have been committed; • that further information may be obtained from: o a nominated telephone number; o designated address; and o if available, the enforcement agency's website. An official warning must be served in accordance with section 162 of the Infringements Act. This allows service to be effected personally, via post, or by leaving the warning at the last or most usual place of residence or business of the person to be served, or with a person who apparently resides at, or works at, the residence or business (and who appears not to be less than 18 years of age) (refer to Regulation 42 of the Infringements (General) Regulations 2006). These official warnings are optional. They are included in the Infringements Act to provide an alternative to issuing an infringement notice. This is likely to be very relevant to those areas of law where there are no statutory warning/advice processes. However, as noted above, non-compliance with the Food Act is an area where there is a long history of advising businesses about how to comply, and warning about the consequences of continued non-compliance. A section 19 order is one example. Other examples are directions under section 19W and the new notices when there is non-compliance detected at 9 a food safety assessment. Councils will need to decide whether they wish to add official warnings under the Infringements Act to their ‘enforcement repertoire’, to be used in addition to the statutory measures outlined above. This may depend upon overarching existing council policies. 9 Refer to the discussion at section 4.4 of these guidelines. Page 23 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) 5.4 Issuing an infringement notice An infringement notice must be served in accordance with section 12 of the Infringements Act. This requires that the infringement notice be delivered personally to the person to whom the notice was issued or sent by post to their last known home address or business address, or as allowed under the Food Act. Section 55 of the Food Act also allows service of a notice to the proprietor by leaving the notice with some adult person on the premises, or if there is no such person on the premises, by fixing it or a copy to a conspicuous part of the premises. A mode of service should be selected that is appropriate for the circumstances. Note that section 37 of the Infringements Act provides that a person may apply to court to have a lodgeable infringement notice cancelled if they can establish that the notice was not served by ‘personal service’, and the person was not aware of the infringement notice. Service by the additional means outlined in section 55 of the Food Act may therefore not be the preferred means of service. Excerpts of the Acts and Regulations relevant to the service of warnings and infringements are reproduced at Appendix B. Important tips Below are a number of useful tips for issuing infringement notices, however this is not an exhaustive list of good practice requirements: • Do not issue an infringement notice unless you are prepared to prove the offence in court. Taking comprehensive notes and photos may help satisfy you that you could prove the offence, if it was referred to the Court. • Where hand writing an infringement notice, make sure to complete the details clearly and legibly. • Ensure that the correct name and address are used on the infringement notice. • Given that Food Act infringement offences relate to obligations of the proprietor,10 you should ensure that infringements are issued to the proprietor. 11 • Ensure that the correct penalty for the offence is written on the infringement notice, bearing in mind that greater penalties apply to bodies corporate. • Ensure that the offence is worded correctly on the infringement notice. 5.5 Mandatory information in infringement notices Section 13 of the Infringements Act and Regulation 8 of the Infringements (Reporting and Prescribed Deals and Forms) Regulations 2006 provide that an infringement notice must contain certain information. An example of an infringement notice is included at Appendix A and may be used by councils for the issue of infringement notices, and contains prompts for the requisite information. The relevant provisions of the Infringements Act and Regulations are reproduced at Appendix B. 10 In the case of the listed breaches of standards 3.2.2 and 3.2.3 of the Food Standards Code which are infringement offences, refer to clause 4(1) of standard 3.1.1 of the Code. Generally standards 3.2.2 and 3.2.3 simply refer to a “food business”. However, a “food business” is not a legal person. Clause 4(1) of standard 3.1.1 therefore provides that a proprietor of a food business must ensure that the food business complies with the requirements in the relevant clauses of chapter 3 of the Code (which in this case are standards 3.2.2. and 3.2.3). 11 Further advice will be provided at a later stage about whether a notice can be issued to a director, in the case of a proprietor that is a body corporate. Page 24 Drafting the infringement The infringement notice must include a brief description of the offence, as well as the Act or instrument that creates the infringement offence. Infringement notices may promote behavioural change so that a non-compliant business becomes compliant. The issuing of a notice can be challenged in court. For both of these reasons it is important to use the relevant actual wording of the offence wherever possible, so that the nature of the breach is clear. To aid in this, a table of the Food Act infringement offences is appended to the infringements notice template at Appendix A. However, this is only a guide as some of the offences have quite complex wording and truncation may be needed in some cases. Authorised officers should also be aware that when describing the offence, if using this appendix, they will need to re-cast these obligations as offences – by describing the failure of the proprietor to comply with the relevant obligation- and cannot simply re-state the obligations as they currently appear in the document. The table in appendix A will be revised to provide possible wording of these Food Standards Code clauses as offences committed by proprietors. It will be distributed electronically (as a Word document) as soon as possible in March 2011, together with the template for the infringement notice. Authorised officers should ensure that they have reference to the Food Standards Code itself when examining the obligations imposed by the Code. A good way of drafting Food Code infringement notices can be as follows: Failure to comply with [relevant clause of Standard] of the Food Standards Code in that the business failed to [state the wording of the relevant part of the Code] or Failure to [state the wording of the relevant part of the Code], contrary to [relevant clause of Standard] of the Food Standards Code Therefore, an infringement notice issued for failing to store food under temperature control could be expressed in the following way: Failure to comply with clause 6(2) of Standard 3.2.2 of the Food Standards Code in that the food business failed to store potentially hazardous food under temperature control. An example of an infringement notice issued for conducting a food business from an unregistered premises could be drafted in the following way: Operating from a food premises that was not registered with [the relevant council] 5.6 Instructions to businesses to take remedial action Given that infringement notices do not specifically require remedial action to be undertaken by the food business (that is, they are a penalty for a certain breach of law), when issuing an infringement notice, authorised officers should ensure that they separately communicate to the business the remedial action that needs to be undertaken to ensure compliance (i.e. to remove the health risk) and the timeframe for taking this action. Page 25 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) The timeframe for taking remedial action will depend upon the health risk posed by the conduct that constitutes the infringement offence. For example, where an infringement notice is issued for the cross-contamination of raw meat on a chopping board that is used for preparation of ready to eat food, owing to the immediacy and degree of the health risk, an the business would be required to modify its food handling practice quickly. In the case of an infringement notice being issued for breaches of a lower risk, a longer timeframe may be appropriate. In communicating this information to proprietors, authorised officers should do this in conjunction with issuing the infringement notice, but must be careful not to include these details on the infringement notice itself or to leave an impression that the remedial requirements form a part of the penalty infringement. 5.8 What happens after an infringement is issued? This depends on the how the person issued with the notice responds (or does not respond). Typical outcomes are as follows: • the penalty is paid to the council (section 57(2) of the Food Act) and the matter is resolved; or • there is no response prior to the due date for payment (typically 28 days) and council issues a penalty reminder notice; or • either initially, or in response to penalty reminder notice, the person does one of the following: o agrees to pay the penalty amount but requests a payment plan be put in place; or o requests an internal review of the issuing of the notice, whether because of special circumstances or other reasons permitted under the Infringements Act. This will result in either the notice being withdrawn by council or the notice being confirmed by council. Where an individual seeks an internal review on the grounds of special circumstances, in the case that the council confirms the notice, it must refer it to the Magistrates’ Court. • the matter is referred to the Magistrates’ Court before the matter is lodged with the Infringements Court. This may be done by either party; however council must first withdraw the infringement notice. Where a matter is referred to the Magistrates’ Court it proceeds as a prosecution. Where the person does not respond in any of the above ways to the penalty reminder notice within the time specified in the reminder notice, the council may lodge the notice with the Infringement Court of the Magistrates’ Court so that it can be enforced. The following 12 discussion explains these aspects in more detail. Referral to the Magistrates’ Court Infringements can be referred to the Magistrates Court at various stages before the matter is lodged with the Infringements Court (refer to sections 16 and 17 of the Infringements Act). This may be referred to the court by either party, although a council may only do this after 12 This will only be the case when regulations are made under the Infringements Act to make Food Act infringement offences “lodgeable infringement offences”. Page 26 withdrawing the infringement notice. Referral to the Magistrates’ Court can be made at any time before an enforcement order is made. Given that an infringement notice is able to be tested in court, it is important that officers have sufficient relevant evidence that is able to establish each element of the alleged offence, prior to issuing an infringement notice. An infringement notice should never be used as a means to overcome the deficiencies of a potential prosecution. Person served may request an internal review A person served with an infringement notice may request the enforcement agency to review the decision to serve the notice (refer to section 22 of the Infringements Act). In this case the ‘enforcement agency’ is the council. Applications for an internal review may be made once only per infringement, at any time before the infringement is lodged with the Infringements Registrar. Applications must be made to council in writing, stating the grounds for review, which may include: • that the decision: o was contrary to law; or o involved a mistake of identity; or • that special circumstances apply to the person; or • that the conduct for which the infringement notice was served should be excused having regard to any exceptional circumstances relating to the infringement offence. Sections 24 to 27 of the Infringements Act detail the requirements on councils when conducting a review. This includes that the review must be conducted by an officer not involved with issuing the infringement. The Department recommends that wherever possible reviews are conducted by an appropriate independent council officer. It is suggested that health unit managers check that there are appropriate delegations, and arrangements in place, for the conduct of internal reviews by council. The Infringements Act also prescribes a time limit for undertaking reviews. More information about internal reviews is available: • in the Attorney-General’s Guidelines to the Infringements Act 2006; • on the Victorian Government website www.fines.vic.gov.au; and • at pages 122-123 of the Guidance Manual for Local Government Authorised Officers, Public Health and Wellbeing Act 2008, June 2010. Special circumstances One ground for a review is on the basis of special circumstances. The Infringements Act takes special circumstances into account so that genuinely vulnerable people are not caught up by the infringements system. The special circumstances category covers people with intellectual disabilities, disorders or mental health conditions, serious addictions or the homeless. Special circumstances can be taken into account before the enforcement stage; however this requires that the agency has a relevant code of conduct in place. Page 27 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) Where a council receives an application for a review citing special circumstances, but reaffirms its decision to issue the infringement notice, the council must then refer the matter to the Magistrates’ Court as a confirmed infringement notice where it has been alleged that special circumstances apply. Penalty reminder notice The council will issue a penalty reminder notice where the penalty has not been paid on time. This notice will include additional costs, and must allow at least 28 days to pay and provide a warning that further action may be taken by the agency to enforce the infringement, if it is not paid. Person served may seek a payment plan A person served with an infringement notice may apply to the council to pay by instalments, or ask for an extension of time to pay where they hold any one of the following: • Commonwealth Government (Centrelink) Pensioner Concession Card; • Department of Veterans' Affairs Pensioner Concession Card or Gold Card; or • Centrelink Health Care Card (all types including non-means tested). The person served may also apply for a payment plan if they suffer from financial hardship; councils must exercise discretion in considering such an application. 5.9 Withdrawal of infringements An infringement notice may be withdrawn in accordance with section 18 of the Infringements Act. This includes where the council determines that: • an official warning should be served on the person rather than an infringement notice (i.e. after having conducted an internal review); or • proceedings are to be commenced against the person in respect of the infringement offence for which the infringement notice had been served; or • the matter should be abandoned. An infringement notice may be withdrawn by the issue and service of a withdrawal notice, the information requirements for which are listed in section 19 of the Infringements Act. Relevant provisions of the Infringements Act and Regulations are reproduced at Appendix B. Appropriate delegations and arrangements should be in place for the withdrawal of Food Act infringement notices by council. 5.10 Enforceability The non-payment of fines for infringement offences under the Food Act can only be enforced by the sheriff and the Infringements Court when: • the offence is a ‘lodgeable infringement offence’ within the meaning of the Infringements Act; and • council, as the enforcement agency, takes the required initiatory steps under the Infringements Act. Council will already have procedures in place to take this action, but it is suggested that health unit managers contact the relevant council staff to ensure that these procedures are suitable for Food Act infringement offences. Page 28 However, this will question of enforcement will only arise when the offences are ‘lodgeable infringement offences’. Amendment of the Infringements (General) Regulations 2006 is needed to achieve this. The Department of Justice (DoJ) has advised that the amendments to these regulations are intended to be made after the changes to the Food Act that will enable infringement notices to be issued, come into effect. DoJ has advised that infringement notices may be issued from 1 March 2011, but will not be lodgeable until the regulations are amended. However, it is understood that in practice it will take 77 days as a minimum for the various steps to be taken from the issuing of an infringement to the time that it may need to be lodged with the Infringements Court. DoJ has advised that it is expected that the regulations will be amended within this period, so that notices issued from 1 March 2010 will be lodgeable (and thus able to be enforced via the infringements system). Further advice will be provided to councils about the regulations when it is available. In order to enforce infringement notices, councils/authorised officers will need to lodge the infringement on the Victorian Infringement Management System (VIMS) system (see 5.12 below). This is done via reference to individual codes for each offence, so care should be taken to ensure that the correct code is used, bearing in mind that different codes must be used for infringement notices issued to individuals as compared to bodies corporate, even for the same offence. 5.11 Data collection Under the Infringements Act, enforcement agencies are required to report certain data to the Attorney-General (refer to section 6 of the Act and regulation 5 of the Infringements (Reporting and Prescribed Details and Forms) Regulations 2006). This data is reported by enforcement agencies to the Attorney General every six months, in January and July. The information reported to the Attorney-General is for the purposes of monitoring the operation of the infringements system, and includes information relating to the numbers of official warnings issued and withdrawn for each category of infringement offence, notices issued and withdrawn, how many people elected to go to court, applications for internal reviews and their outcomes, and applications for payment plans. Councils will already have procedures in place to provide the Attorney-General with this data as it relates to other infringement notices currently issued by council. The data on infringement notices issued under the Food Act would also be provided by councils to the Attorney General as a part of this process. The DoJ collect this data from councils on behalf of the Attorney-General via spreadsheets provided to councils every six months. In consultation with the Department of Health, the DoJ has assigned codes to each infringement offence, with separate codes for breaches by individuals and by bodies corporate (such as a company). The main use of these codes is for council administration, when lodging a failure to pay a fine with the Infringements Court. However, they are also relevant to the reporting to DoJ of notices issued by category of offence. Councils are also required under the Food Act to provide certain data (quarterly) to the Department of Health, under the data reporting regime that commenced under the Food Act on 1 October 2010. The required data will include information about the offences for which infringement notices are issued. Infringements are one important component of the Food Act data set. When taken together, all of the data reported will provide a better picture for local government, the department, and the community about Victoria’s food regulatory system, and Page 29 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) will enable the issuing of infringements to be seen in context, as part of the range of actions taken by councils in administering the Act. For instance, in a de-identified form, the data about infringements can be linked to related enforcement actions (such as inspections), to obtain a better understanding of what enforcement actions work best in different situations. This type of analysis cannot be conducted from the data reported to DoJ, as that data is not- and cannot be - associated with Food Act activities more broadly. Part 8 of the Guide to reporting and recording Food Act 13 activities provides information on the reporting of infringement offences. 5.12 VIMS codes The Victorian Infringement Management System (VIMS) manages a lodgeable infringement throughout its enforcement lifecycle. Local councils will already be familiar with VIMS from their administration of other infringement offences. Details of infringement notices issued by enforcement agencies (including councils) are loaded onto VIMS. For this, each lodgeable offence has a unique VIMS code (these are provided in the description of infringement offences appended to the infringement notice template at Appendix A). VIMS then automatically initiates further steps in the enforcement process (e.g. issue of a penalty reminder notice and lodgement with the Infringements Court), as required. Payments are also recorded on VIMS. For councils, VIMS manages the process from the time the unpaid infringement is lodged with the Infringements Court and any subsequent enforcement action, such as the issue of an infringement warrant. It may be necessary for an authorised officer issuing an infringement notice to include the correct VIMS code in the infringement notice. This linkage will be required at the point where the council wishes to lodge the non-payment with the Infringements Court (and for the purposes of reporting to DoJ as outlined above). It is suggested that health unit managers clarify at what stage in the infringement process the VIMS code is used in their council systems. The Infringements System Oversight Unit (ISOU) in DoJ conducts information sessions on the infringements system throughout Victoria each year and provide information on the infringements system via a regular newsletter. Should councils have any questions on the infringements system and VIMS, they can contact the ISOU Stakeholder Engagement Manager on 8684 1782. 13 This guide is available at http://www.health.vic.gov.au/foodsafety/regulatory_info/eho/bulletins.htm Page 30 6. What councils need to do Act changes are enabling Councils should note that the changes to the Act that allow infringement notices to be issued are enabling. This means that they allow councils to issue infringement notices for relevant offences but do not require councils to do so. Therefore, councils should put in place the relevant policies and procedures and only begin to make use of infringement notices once they are prepared and ready to use them as an effective and appropriate enforcement tool. Council actions list In order to prepare for the introduction of infringement notices, councils need to do the following: • Forms Develop forms for issuing infringement notices under the Food Act. A template for this is provided in this guide and will be available electronically shortly, for those councils that wish to use it. • Administrative systems Ensure that there is a system in place for monitoring the issue of infringement notices and penalty reminder notices, as well as for the follow up of unpaid infringement notices (i.e. VIMS). Food Act infringement penalties are payable directly to council (section 57 of the Food Act). • Procedures Ensure that council procedures reflect the requirements of the Food Act, the Infringements Act 2006, and the Attorney-Generals Guidelines to the Infringements Act 2006, some guidance on which is provided in these guidelines. In particular, councils should have in place: – a code or policy that describes how authorised officers will exercise their discretion in the issuing of infringement notices. This can be based on these Infringement Guidelines and also on council policies that apply generally to infringements; – delegations and arrangements, where required, of powers and functions of council as an ‘enforcement agency’ under the Infringements Act (e.g. regarding withdrawal of infringement notices under section 18 and internal reviews under Division 3 of Part 2); – a procedure for conducting internal reviews by a senior officer, including the consideration of special or exceptional circumstances; – a policy for assessing and granting applications for payment plans (this could be based on existing council practice) in accordance with Part 3 of the Infringements Act 2006; – a system for recording required data and providing this to both the Attorney-General (based on existing council procedures for reporting other infringement notices). These reports are sent every six months and ensure that the Attorney-General can prepare a report for the community about how the infringements system as a whole is working. Managers should discuss with their IT areas what changes may be needed to ensure that Food Act infringements can be included in these reports when they are sent by councils to the Department of Justice; and Page 31 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) • Data reporting to the Department of Health Given that some data regarding infringement notices is also to be separately reported to the Department of Health (as per section 5 above), councils must ensure that officers record the relevant information to council Food Act databases, and that the required statistical information is included in the quarterly reports to the department. For further information, refer to Part 8 of the Guide to reporting and recording Food Act activities. Page 32 Appendix A – Infringement notice template Reference number: VIMS code: Date of issue: Section 56A Food Act 1984 (Vic) Enforcement agency: [council name and logo] INFRINGEMENT NOTICE To: Address: You have committed an offence under section 16(1) 17 19CB(6) 19F 19GB 35A(1) 35A(2) of the Food Act 1984 (Vic). Date of Offence: Approximate time of Offence: Location of Offence: Description of Offence: Infringement Penalty: [if the breach is of the Food Standards Code, include the clause and standard breached as well as a description of the offence ] $ [express as penalty unit and also a dollar amount based on penalty units in Schedule 1 of the Food Act] Due date: [must be a period not less than 28 days after the infringement notice has been served] Issuing officer (authorised officer): [Name of officer or enforcement agency identifying reference] Signature Date You must pay the infringement penalty by the due date. If you do not pay the infringement penalty by the due date further enforcement action may be taken against you and you may incur further costs. Important information about your rights and how to pay the infringement penalty is contained overleaf. Page 33 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) IMPORTANT INFORMATION How to pay the infringement penalty [Must state the manner in which it is to be paid] Right to have the matter determined by the Court You are entitled to elect to have this matter heard and determined in the Magistrates’ Court. If you are a child within the meaning of the Infringements Act 2006 (Vic) you are entitled to have this matter dealt with by the Children’s Court in accordance with the Children, Youth and Families Act 2005 (Vic). If you want this matter to be heard and determined by the Court you must notify the issuing officer before the due date of the infringement penalty. Internal Review You, or a person acting on your behalf with your consent, may apply to have the decision to serve this infringement notice on you internally reviewed by council. Payment Plans You may be eligible for a payment plan under section 46 of the Infringements Act 2006 (Vic) (unless you are a body corporate). Your reasons must be included in a written application. For further information about all of these matters, including payment plans and internal review can be obtained from: [Name of Council, including phone number and address, and website address if available. Email address is optional]. Page 34 Description of infringement offences under the Food Act 1984 (Vic) These offence descriptions are for information only and reference should be made to the Food Standards Code to ascertain the obligations imposed by the cited clauses. Note that in the following table– • different VIMS codes apply for offences by individuals and bodies corporate; • commentary that is not part of the legislation is included in italics below as explanation for authorised officers only, and should not be included in an infringement notice; and • if this table is used to aid in issuing a notice, the description of the offence will need to refer to the failure of the proprietor to comply with the described obligation. Suggestions for drafting are contained in the guidelines and should be read first. (This will be addressed in the forthcoming example of an electronic template for an infringement notice.) VIMS code Penalty Provision Description 9501 5 penalty units for a natural person Food Act 1984 S16(1) 9549 10 penalty units for a body corporate Food Standards Code, Standard 3.2.2 Clause 5(2)(a) A food business must provide to the reasonable satisfaction of an authorised officer, upon request, the following information relating to food on the food premises: the name and business address in Australia of the vendor, manufacturer or packer or, in the case of food imported into Australia, the name and business address in Australia of the importer. 9502 5 penalty units for a natural person Food Act 1984 S16(1) 9550 10 penalty units for a body corporate Food Standards Code, Standard 3.2.2 Clause 5(2)(b) A food business must provide, to the reasonable satisfaction of an authorised officer upon request, the following information relating to food on the food premises: the prescribed name of the food or, if there is no prescribed name, an appropriate designation of the food. 9503 5 penalty units for a natural person Food Act 1984 S16(1) 9551 10 penalty units for a body corporate Food Standards Code, Standard 3.2.2 Clause 6(1)(a) A food business must, when storing food, store the food in such a way that it is protected from the likelihood of contamination. During storage food may become contaminated in the following ways: - microbiologically, such as by raw foods contaminating ready-to-eat food; - chemically, such as by food not being stored in food-grade containers or by chemicals being accidentally spilt onto food; and - physically, from foreign objects including pests, glass, dirt, metal and hair. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 6(2) A food business must, when storing potentially hazardous food: (a) store it under temperature control; and (b) if it is food that is intended to be stored frozen, ensure the food remains frozen during storage. Potentially hazardous food must be stored at a temperature that will minimise the growth of food poisoning bacteria in the food for the time that the food is being stored. This temperature must be at or below 5°C or above 60°C unless the business can demonstrate that maintaining stored food between these temperatures will not adversely affect the microbiological safety of the food. 9504 5 penalty units for a natural person 9552 10 penalty units for a body corporate Page 35 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) 9505 5 penalty units for a natural person 9553 10 penalty units for a body corporate 9506 5 penalty units for a natural person 9554 10 penalty units for a body corporate 9507 5 penalty units for a natural person 9555 10 penalty units for a body corporate 9508 5 penalty units for a natural person 9556 10 penalty units for a body corporate 9509 5 penalty units for a natural person 9557 10 penalty units for a body corporate 9510 5 penalty units for a natural person 9558 10 penalty units for a body corporate 9511 5 penalty units for a natural person 9559 10 penalty units for a body corporate 9512 5 penalty units for a natural person 9560 10 penalty units for a body corporate 9513 5 penalty units for a natural person 9561 10 penalty units for a body corporate Page 36 Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 7(1)(b) A food business must, when processing food, take all necessary steps to prevent the likelihood of food being contaminated; and where a process step is needed to reduce to safe levels any pathogens that may be present in the food – use a process step that is reasonably known to achieve the microbiological safety of the food. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 7(2) A food business must, when processing potentially hazardous food that is not undergoing a pathogen control step, ensure that the time the food remains at temperatures that permit the growth of infectious or toxigenic micro-organisms in the food is minimised. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 8(1) A food business must, when displaying food, take all practicable measures to protect the food from the likelihood of contamination. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 8(2)(b) A food business must, when displaying unpackaged ready-to-eat food for self-service, provide separate serving utensils for each food or other dispensing methods that minimise the likelihood of the food being contaminated. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 8(2)(c) A food business must, when displaying unpackaged ready-to-eat food for self-service, provide protective barriers that minimise the likelihood of contamination by customers. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 8(4) A food business must not display for sale on any counter or bar, any ready-to-eat food that is not intended for self-service unless it is enclosed, contained or wrapped so that the food is protected from likely contamination. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 8(5)(a) A food business must, when displaying potentially hazardous food, display it under temperature control. Potentially hazardous food on display must be maintained either at or below 5°C or above 60°C unless the business display ing the food can demonstrate that the microbiological safety of the food will not be adversely affected by displaying the food at another temperature. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 8(5)(b) A food business must, when displaying potentially hazardous food, if it is food that is intended to be displayed frozen, ensure the food remains frozen when displayed. The freezer used for this purpose must keep the food frozen while it is being displayed. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 10(b) A food business must, when transporting food, transport potentially hazardous food under temperature control. During transport, potentially hazardous food must be maintained either at or below 5ºC or at or above 60ºC unless the food business responsible for transporting the food can demonstrate that keeping the food between 5ºC and 60ºC for the transport time will not adversely affect the microbiological safety of the food. 9514 5 penalty units for a natural person 9562 10 penalty units for a body corporate 9515 5 penalty units for a natural person 9563 10 penalty units for a body corporate 9516 5 penalty units for a natural person 9564 10 penalty units for a body corporate 9517 5 penalty units for a natural person 9565 10 penalty units for a body corporate 9518 5 penalty units for a natural person 9566 10 penalty units for a body corporate 9519 5 penalty units for a natural person 9567 10 penalty units for a body corporate Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 10(c) A food business must, when transporting food, ensure that potentially hazardous food which is intended to be transported frozen remains frozen during transportation. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 11(3) A food business must clearly identify any food for disposal that is held and kept separate (in accordance with the Code) as returned food, recalled food, or food that is or may not be safe or suitable, as the case may be. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 11(4) A food business must not sell food to a person that has already been served to another person, unless the food was completely wrapped when served and has remained completely wrapped. This allows packaged food to be resold if the food was completely wrapped when served and has remained completely wrapped. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 12 A food business engaged in the wholesale supply, manufacture or importation of food must: (a) have in place a system to ensure the recall of unsafe food; (b) set out this system in a written document and make this document available to an authorised officer upon request; and (c) comply with this system when recalling unsafe food. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 16(3) A food business may permit a person excluded from handling food on the basis of being a person known to be suffering from a food-borne disease, or who is a carrier of a food-borne disease, to resume handling food only after receiving advice from a medical practitioner that the person is no longer suffering from, or is a carrier of, a food-borne disease. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 17 A food business must, for each food premises: (a) maintain easily accessible hand washing facilities; (b) maintain, at or near each hand washing facility, a supply of warm running water and soap or other items that can be used to thoroughly clean hands; (c) ensure hand washing facilities are only used for the washing of hands, arms and face; and (d) provide, at or near each hand washing facility single use towels or other means of effectively drying hands that are not likely to transfer pathogenic micro-organisms to the hands, and a container for used towels, if needed. These requirements do not apply in relation to hand washing facilities at food premises that are used principally as a private dwelling if the proprietor of the food business has the approval in writing of the appropriate enforcement agency (i.e. council). With the approval in writing of the appropriate enforcement agency, a food business that operates from temporary food premises does not have to maintain, at or near each hand washing facility, a supply of warm running water or provide, single use towels or other means of effectively drying hands (in accordance with (d) above), that are specified in the written approval. Page 37 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) 9520 5 penalty units for a natural person 9568 10 penalty units for a body corporate 9521 5 penalty units for a natural person 9569 10 penalty units for a body corporate 9522 5 penalty units for a natural person 9570 10 penalty units for a body corporate 9523 5 penalty units for a natural person 9571 10 penalty units for a body corporate 9524 5 penalty units for a natural person 9572 10 penalty units for a body corporate 9525 5 penalty units for a natural person 9573 10 penalty units for a body corporate 9526 5 penalty units for a natural person 9574 10 penalty units for a body corporate 9527 5 penalty units for a natural person 9575 10 penalty units for a body corporate 9528 5 penalty units for a natural person 9576 10 penalty units for a body corporate Page 38 Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 19 A food business must maintain food premises to a standard of cleanliness where there is no accumulation of garbage (except in garbage containers) and recycled matter (except in containers) and must also maintain food premises, and all fixtures, fittings and equipment, having regard to its use, and those parts of vehicles that are used to transport food, to a standard of cleanliness where there is no accumulation of food waste, dirt, grease or other visible matter. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 20(1) A food business must ensure the following equipment is in a clean and sanitary condition in the circumstances set out below: (a) eating and drinking utensils — immediately before each use; and (b) the food contact surfaces of equipment — whenever food that will come into contact with the surface is likely to be contaminated. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 21(2) A food business must not use any chipped, broken or cracked eating or drinking utensils for handling food. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 22(a) A food business must, at food premises where potentially hazardous food is handled, have a temperature measuring device that is readily accessible. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 23(b)(ii) A food business must, in relation to single use items that are intended to come into contact with food or the mouth of a person, not reuse such items. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 24(1)(a) A food business must not permit live animals in areas in which food is handled, other than seafood or other fish or shellfish, except for an assistance animal only in dining and drinking areas and other areas used by customers. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.2 Clause 24(1)(b) A food business must permit an assistance animal only in dining and drinking areas of food premises and any other areas used by customers. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.3 Clause 4(2) A food business must use potable water for all activities that use water that are conducted on the food premises, unless the food business demonstrates that the use of non-potable water for a purpose will not adversely affect the safety of the food handled by the food business. If a food business so demonstrates, the food business may use non-potable water for that purpose. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.3 Clause 5(a) Food premises must have a sewage and waste water disposal system that will effectively dispose of all sewage and waste water. 9529 5 penalty units for a natural person 9577 10 penalty units for a body corporate 9530 5 penalty units for a natural person 9578 10 penalty units for a body corporate 9531 5 penalty units for a natural person 9579 10 penalty units for a body corporate 9532 5 penalty units for a natural person 9580 10 penalty units for a body corporate 9533 5 penalty units for a natural person 9581 10 penalty units for a body corporate 9534 5 penalty units for a natural person 9582 10 penalty units for a body corporate 9535 5 penalty units for a natural person 9583 10 penalty units for a body corporate 9536 5 penalty units for a natural person Food Act 1984 S16(1) Food Standards Code, Standard 3.2.3 Clause 6(a) Food premises must have facilities for the storage of garbage and recyclable matter that adequately contain the volume and type of garbage and recyclable matter on the food premises. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.3 Clause 6(b) Food premises must have facilities for the storage of garbage and recyclable matter that enclose the garbage or recyclable matter, if this is necessary to keep pests and animals away from it. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.3 Clause 10(2)(a) Floors must be able to be effectively cleaned. However the following floors do not have to comply: - floors of temporary food premises, including ground surfaces, that are unlikely to pose any risk of contamination of food handled at the food premises; and - floors of food premises that are unlikely to pose any risk of contamination of food handled at the food premises provided the food business has obtained the approval in writing of the appropriate enforcement agency for their use. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.3 Clause 10(2)(b) Floors must be unable to absorb grease, food particles or water. However the following floors do not have to comply: floors of temporary food premises, including ground surfaces, that are unlikely to pose any risk of contamination of food handled at the food premises; and - floors of food premises that are unlikely to pose any risk of contamination of food handled at the food premises provided the food business has obtained the approval in writing of the appropriate enforcement agency for their use. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.3 Clause 10(2)(c) Floors must be laid so that there is no ponding of water. However the following floors do not have to comply: - floors of temporary food premises, including ground surfaces, that are unlikely to pose any risk of contamination of food handled at the food premises; and - floors of food premises that are unlikely to pose any risk of contamination of food handled at the food premises provided the food business has obtained the approval in writing of the appropriate enforcement agency for their use. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.3 Clause 11(4)(a) Walls and ceilings must be able to be effectively cleaned. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.3 Clause 12(2)(b) Fixtures and fittings must be designed, constructed, located and installed, and equipment must be designed, constructed, located and, if necessary, installed, so that they are able to be easily and effectively cleaned. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.3 Clause 12(2)(c) Fixtures and fittings must be designed, constructed, located and installed, Page 39 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) 9584 10 penalty units for a body corporate 9537 5 penalty units for a natural person 9585 10 penalty units for a body corporate 9538 5 penalty units for a natural person 9586 10 penalty units for a body corporate 9539 5 penalty units for a natural person 9587 10 penalty units for a body corporate 9540 5 penalty units for a natural person 9588 10 penalty units for a body corporate 9541 5 penalty units for a natural person 9589 10 penalty units for a body corporate 9542 2 penalty units for a natural person 9590 3 penalty units for a body corporate Page 40 and equipment must be designed, constructed, located and, if necessary, installed, so that adjacent floors, walls, ceilings and other surfaces are able to be easily and effectively cleaned. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.3 Clause 12(3) The food contact surfaces of fixtures, fittings and equipment must be: (a) able to be easily and effectively cleaned and, if necessary, sanitised if there is a likelihood that they will cause food contamination; (b) unable to absorb grease, food particles and water if there is a likelihood that they will cause food contamination; and (c) made of material that will not contaminate food. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.3 Clause 12(4) Eating and drinking utensils must be able to be easily and effectively cleaned and sanitised. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.3 Clause 13 (1) Fixtures, fittings and equipment that use water for food handling or other activities and are designed to be connected to a water supply must be connected to an adequate supply of water; (2) Fixtures, fittings and equipment that are designed to be connected to a sewage and waste water disposal system and discharge sewage or waste water must be connected to a sewage and waste water disposal system; and (3) Automatic equipment that uses water to sanitise utensils or other equipment must only operate for the purpose of sanitation when the water is at a temperature that will sanitise the utensils or equipment. Food Act 1984 S16(1) Food Standards Code, Standard 3.2.3 Clause 14 (1) Subject to subclause (4), food premises must have hand washing facilities that are located where they can be easily accessed by food handlers: (a) within areas where food handlers work if their hands are likely to be a source of contamination of food; and (b) if there are toilets on the food premises — immediately adjacent to the toilets or toilet cubicles. (2) Subject to the following subclauses, hand washing facilities must be: (a) permanent fixtures; (b) connected to, or otherwise provided with, a supply of warm running potable water; (c) of a size that allows easy and effective hand washing; and (d) clearly designated for the sole purpose of washing hands, arms and face. (3) Paragraph (2)(a) does not apply to temporary food premises. (4) With the approval in writing of the appropriate enforcement agency, food premises that are specified in the approval do not have to comply with any requirement of this clause that is also specified in the approval. (5) Only food premises that are used principally as a private dwelling or are temporary food premises may be specified in an approval for the purposes of subsection (4). Food Act 1984 S16(1) Food Standards Code, Standard 3.2.3 Clause 15(2) Storage facilities must be located where there is no likelihood of stored items contaminating food or food contact surfaces. Food Act 1984 S17 Failure by the proprietor of a food business to ensure that his, her or its name is prominently displayed on any food premises used in connection with the food business. 9543 2 penalty units for a natural person 9591 3 penalty units for a body corporate 9544 2 penalty units for a natural person 9592 3 penalty units for a body corporate 9545 2 penalty units for a natural person 9593 3 penalty units for a body corporate 9546 5 penalty units for a natural person 9594 10 penalty units for a body corporate 9547 5 penalty units for a natural person 9595 10 penalty units for a body corporate 9548 2 penalty units for a natural person 9596 4 penalty units for a body corporate Food Act 1984 S19CB(6) Failure by the proprietor of a food premises required under the Act to keep minimum records to ensure that the required records are kept at the premises to which they relate. Food Act 1984 S19F Failure by the proprietor of a food premises required under the Act to have a food safety program to ensure that the food safety program is kept at the premises to which it relates. Food Act 1984 S19GB Failure by the proprietor of a food premises required under the Act to have a food safety supervisor to give written details of the name and qualifications of the current food safety supervisor within 7 days when requested by the registration authority. Food Act 1984 S35A(1) Proprietor allowing a food business to operate from a food premises that is not registered with the registration authority (including where the registration of the premises is suspended). Food Act 1984 S35A(2) Proprietor allowing a food business to operate from a food premises without giving notification to the registration authority of its operation. Food Act 1984 S43I(1) Failure to lodge a statement of trade. This offence applies from 1 July 2011. It relates to temporary and mobile food premises under state-wide registration. Page 41 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) Page 42 Appendix B – Relevant excerpts from legislation and regulations The provisions below reflect the law as at 25 February 2011 and are provided for training and initial implementation purposes only. As the Infringements Act and the regulations made under that Act may change from time to time, councils should refer to the legislation on an ongoing basis. Official Warnings Infringements Act 2006 8 Issuing officer may serve an official warning (1) An issuing officer may serve a person with an official warning rather than serve an infringement notice if— (a) the issuing officer believes on reasonable grounds that a person has committed an infringement offence; and (b) the issuing officer is of the opinion that in all the circumstances it is appropriate to serve an official warning. (2) An official warning must be in writing and contain the prescribed details. (3) In making a decision under subsection (1), an issuing officer, other than a police member, must— (a) observe any policy of the relevant enforcement agency in relation to the application of official warnings in respect of any infringement offence; and (b) have regard to enforcement agency guidelines made by the relevant enforcement agency in relation to the application of official warnings in respect of any infringement offence. (4) Nothing in this section limits an issuing officer's power to exercise his or her discretion as to whether to serve an infringement notice. Infringements (Reporting and Prescribed Details and Forms) Regulations 2006 6 Official warning For the purposes of section 8(2) of the Act, the prescribed details which an official warning must contain are— (a) that it is an official warning; (b) the date of the official warning; (c) the name and address (if known) of the person served with the official warning; (d) the name of the enforcement agency; (e) the enforcement agency identifying reference of the official warning; (f) either the name of the issuing officer or the enforcement agency identifying reference of the issuing officer; (g) the date and approximate time and place of the infringement offence alleged to have been committed; (h) the Act or other instrument that creates the infringement offence and a brief description of the infringement offence alleged to have been committed; (i) that further information may be obtained from (i) a nominated telephone number; (ii) a designated address; (iii) if available, the enforcement agency's website. Page 43 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) 9 Enforcement agency guidelines and policies An enforcement agency, other than a prescribed enforcement agency, may make and publish enforcement agency guidelines and policies in respect of the use of official warnings for infringement offences. 10 Official warning does not affect other powers An official warning does not affect the power of an issuing officer or enforcement agency— (a) to commence proceedings against a person to whom an official warning was given; or (b) to serve an infringement notice; or (c) to take no further action; or (d) to take any other specified action permitted under this Act or the Act or other instrument which establishes the infringement offence. 11 Withdrawal of official warning (1) An issuing officer or enforcement agency must withdraw an official warning if— (a) proceedings are to be commenced against the person on whom an official warning was served in respect of the infringement offence; or (b) an infringement notice in respect of the infringement offence is to be served on the person on whom an official warning was served. (2) An official warning may be withdrawn at any time before the expiry of the prescribed period. (3) An official warning must be withdrawn by serving a withdrawal of an official warning on the person on whom the official warning was served. (4) A withdrawal of an official warning must— (a) be in writing; and (b) contain the prescribed details. Page 44 7 Withdrawal of official warning (1) For the purposes of section 11(2) of the Act the prescribed period is 6 months from the date of service of the official warning. (2) For the purposes of section 11(4) of the Act, the prescribed details which a withdrawal of an official warning must contain are— (a) that it is a withdrawal of an official warning; (b) the date of the withdrawal of an official warning; (c) the name and address (if known) of the person served with the withdrawal of an official warning; (d) the name of the enforcement agency; (e) the enforcement agency identifying reference of the withdrawal of an official warning; (f) the date and approximate time and place of the infringement offence alleged to have been committed; (g) the Act or other instrument that creates the infringement offence and a brief description of the infringement offence alleged to have been committed; (h) a statement of how the enforcement agency intends to proceed in respect of the infringement offence alleged to have been committed. Infringement Notice requirements Infringements Act 2006 Infringements (Reporting and Prescribed Details and Forms) Regulations 2006 13 Regulation 8 (1) Forms of infringement notice An infringement notice must— (a) be in writing and contain the prescribed details; (b) state that— (i) the person is entitled to elect to have the matter of the infringement offence heard and determined in the Court; or (ii) in the case of an infringement notice served on a child, is entitled to have the matter of the infringement offence dealt with by the Children's Court in accordance with the Children, Youth and Families Act 2005. For the purposes of section 13 of the Act, the prescribed details which an infringement notice must contain are— (a) that it is an infringement notice; (b) the date of the infringement notice; (c) the name and address (if known) of the person served with the infringement notice or, if the infringement notice is in respect of an infringement offence that is a parking infringement, the words "the Owner"; (d) the name of the enforcement agency; (e) the enforcement agency identifying reference of the infringement notice; (f) subject to paragraph (fa), either the name of the issuing officer or the enforcement agency identifying reference of the issuing officer; (fa) in the case of an infringement notice issued or served on behalf of the Traffic Camera Office or the Toll Enforcement Office, the title or name of the issuing officer; (g) the date and approximate time and place of the infringement offence alleged to have been committed; (h) the Act or other instrument that creates the infringement offence and a brief description of the infringement offence alleged to have been committed; (i) the infringement penalty; Page 45 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) (j) (k) (l) (m) (n) (o) (p) Page 46 the manner in which the infringement penalty may be paid; that the infringement penalty must be paid by a specified due date, being not less than 28 days from the date of service of the infringement notice; that failure to pay the infringement penalty by the specified due date may result in further enforcement action being taken and the incurring of further costs; that the person served with the infringement notice, or a person acting on that person's behalf, may apply to have the decision to serve the infringement notice internally reviewed by the enforcement agency under the Act unless the infringement notice is in respect of an infringement offence to which any of the following provisions apply— (i) sections 89A to 89D of the Road Safety Act 1986; (ii) section 215C of the Transport Act 1983; (iii) sections 61A and 61BA of the Marine Act 1988; that the person served with the infringement notice may be eligible for a payment plan under section 46 of the Act, unless that person is a body corporate; that further information and information relating to eligibility for payment plans and applying for internal review can be obtained from— (i) a nominated telephone number; (ii) a designated address; (iii) if available, the enforcement agency's website address; any further details specifically required to be included in relation to an infringement offence under any Act or other instrument which creates the infringement offence. Note Section 13(b) of the Act requires that an infringement notice state that the person is entitled to elect to have the matter of the infringement offence heard and determined in the Court and if that person is a child, in the Children's Court. (2) If an infringement notice is in respect of an infringement offence that is a parking infringement, in addition to the details required under sub-regulation (1), the infringement notice must contain the registered number or other identification of the vehicle involved in the parking infringement. Page 47 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) Form of Penalty Reminder Notice Infringements Act 2006 Infringements (Reporting and Prescribed Details and Forms) Regulations 2006 Division 4—Penalty reminder notices 11 28 Application of Division This Division, except section 29, does not apply to an infringement notice or an infringement offence of a kind to which any of the following provisions apply— (a) sections 89A to 89D of the Road Safety Act 1986; (b) section 215C of the Transport (Compliance and Miscellaneous) Act 1983; (c) sections 61A and 61BA of the Marine Act 1988. 29 Penalty reminder notices (1) An enforcement agency may serve a penalty reminder notice on a person on whom an infringement notice was served if it appears to the enforcement agency that an infringement penalty has not been paid— (a) within the period for payment specified in the infringement notice; or (b) if an application for internal review under Division 3 has been made and no previous penalty reminder notice has been served in respect of the infringement notice, within the time specified in section 26. Page 48 Penalty reminder notice For the purposes of section 29(5) of the Act, the prescribed details which a penalty reminder notice must contain are— (a) that it is a penalty reminder notice; (b) the date of the penalty reminder notice; (c) the name and address (if known) of the person served with the infringement notice; (d) the name of the enforcement agency; (e) the enforcement agency identifying reference of the penalty reminder notice; (f) subject to paragraph (fa), either the name of the issuing officer or the enforcement agency identifying reference of the issuing officer; (fa) in the case of a penalty reminder notice issued or served on behalf of the Traffic Camera Office or the Toll Enforcement Office, the title or name of the issuing officer; (g) the date and approximate time and place of the infringement offence alleged to have been committed; (h) the infringement penalty and any prescribed costs owing; (i) the manner in which the infringement penalty and any prescribed costs may be paid; (j) that the infringement penalty and any prescribed costs must be paid by a specified due date, being not less than 28 days after the penalty reminder notice has been served; (2) (3) (4) (5) 30 If a payment plan applies to a person, an enforcement agency may serve a penalty reminder notice on that person if it appears to the enforcement agency that no previous penalty reminder notice has been served in respect of the infringement notice and the person has— (a) cancelled the payment plan; or (b) removed an infringement penalty and prescribed costs in respect of an infringement offence from a payment plan; or (c) is in default of a payment of the payment plan. If a person is served with a penalty reminder notice in relation to an infringement notice, the time for payment of the infringement penalty is extended for a period specified in the penalty reminder notice, being a period not less than 28 days after the penalty reminder notice has been served. The infringement penalty together with any prescribed costs may be paid within the extended period as if the infringement notice or law under which the notice was served also required the payment of those costs. A penalty reminder notice must be in writing and contain the prescribed details. Person may elect to have matter heard and determined in Court or Children's Court (1) A person who has been served with a penalty reminder notice may elect to have the matter of the infringement offence heard and determined in the Court or, in the case of an infringement notice served on a child, heard and determined in the Children's Court. (2) If a person elects to have the matter of the infringement offence heard and determined in the Court or the Children's Court, as the case requires, the person must— (a) make a written statement to the effect that the person has elected to have the matter of the infringement offence heard and determined in the Court or the Children's Court, as the case requires; and (k) (l) (m) (n) (o) that the person may elect to have the matter heard and determined in Court, or, in the case of a child, in the Children's Court, unless the penalty reminder notice is in respect of an infringement offence to which any of the following provisions apply— (i) sections 89A to 89D of the Road Safety Act 1986; (ii) section 215C of the Transport Act 1983; (iii) sections 61A and 61BA of the Marine Act 1988; that failure to pay the infringement penalty and prescribed costs by the specified due date may result in further enforcement action being taken and further costs being incurred under— (i) the Act; or (ii) in the case of a child, Schedule 2A to the Children and Young Persons Act 1989; that the person served with the infringement notice, or a person acting on that person's behalf, may apply to have the decision to serve the infringement notice internally reviewed by the enforcement agency under the Act unless the infringement notice is in respect of an infringement offence to which any of the following provisions apply— (i) sections 89A to 89D of the Road Safety Act 1986; (ii) section 215C of the Transport Act 1983; (iii) sections 61A and 61BA of the Marine Act 1988; that the person served with the infringement notice may be eligible for a payment plan under section 46 of the Act unless that person is a body corporate; that further information including information Page 49 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) (b) serve that written statement on the enforcement agency specified in the penalty reminder notice within 28 days after the penalty reminder notice was served on the person. (p) Page 50 relating to eligibility for payment plans and applying for internal review can be obtained from— (i) a nominated telephone number; (ii) a designated address; (iii) if available, the enforcement agency's website address; a statement that if the person served with the penalty reminder notice does not understand the document, he or she should seek advice from the registrar of the Court or Children's Court, as the case requires, a lawyer or Victoria Legal Aid. Withdrawal of Infringement Notices Infringements Act 2006 Infringements (Reporting and Prescribed Details and Forms) Regulations 2006 18 9 Withdrawal of infringement notice (1) An enforcement agency may withdraw an infringement notice by serving a withdrawal notice on the person served with the infringement notice— (a) in the case of a lodgeable infringement offence, at any time before an enforcement order is made; and (b) in the case of an infringement offence for which an infringement penalty may be registered under clause 4 of Schedule 3 to the Children, Youth and Families Act 2005, at any time before an enforcement order under that Schedule is made; (c) in the case of any other infringement offence, at any time before the expiry of the period for bringing a proceeding in relation to the offence to which the infringement notice relates. (2) Subject to subsection (4), without limiting subsection (1), an enforcement agency may withdraw an infringement notice if the enforcement agency determines that— (a) an official warning should be served on the person rather than an infringement notice; or (b) proceedings are to be commenced against the person in respect of the infringement offence for which the infringement notice had been served; or (c) the matter should be abandoned. Withdrawal notice For the purposes of section 19(a) of the Act, the prescribed details which a withdrawal notice must contain are— (a) that it is a withdrawal notice; (b) the date of the withdrawal notice; (c) the name and address (if known) of the person served with the infringement notice; (d) the name of the enforcement agency; (e) the enforcement agency identifying reference of the infringement notice; (f) the date of the infringement notice; (g) the date and approximate time and place of the infringement offence alleged to have been committed; (h) the Act or other instrument that creates the infringement offence and a brief description of the infringement offence alleged to have been committed; (i) that further information may be obtained from— (i) a nominated telephone number; (ii) a designated address; (iii) if available, the enforcement agency's website address; Page 51 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) (3) (4) (5) (6) 19 Subject to subsection (4), an infringement notice may be withdrawn even if the infringement penalty and prescribed costs (if any) have been paid. In the case of an infringement notice in respect of an infringement offence requiring additional steps to be taken, the infringement notice cannot be withdrawn for the purposes of commencing proceedings against the person in respect of the offence for which the infringement notice had been served if the person on whom the infringement notice was served— (a) has paid the infringement penalty and prescribed costs (if any); and (b) has taken all the required additional steps. If an infringement notice is withdrawn, the amount of any infringement penalty and any prescribed costs paid must be refunded and— (a) if the penalty and costs (if any) have been paid into the Consolidated Fund, the Consolidated Fund is, to the necessary extent, appropriated accordingly; or (b) if the penalty and costs (if any) have been paid into another fund or account, the penalty and costs (if any) are to be refunded from that fund or account. This section does not apply to infringement offences to which the following provisions apply— (a) sections 89A to 89D of the Road Safety Act 1986; (b) section 215C of the Transport (Compliance and Miscellaneous) Act 1983; (c) sections 61A and 61BA of the Marine Act 1988. Form of withdrawal notice A withdrawal notice must— (a) be in writing and contain the prescribed details; and (b) state that the enforcement agency intends to proceed in respect of the infringement offence by— Page 52 (j) that if the infringement penalty and any prescribed costs have been paid, the infringement penalty and prescribed costs will be refunded, unless the person has an ongoing payment plan in which case Part 3 of the Infringements Act 2006 applies. Note Section 19(b) of the Act requires that a withdrawal notice must state how an enforcement agency intends to proceed in respect of the infringement offence alleged to have been committed. (i) (ii) (iii) (iv) 20 continuing proceedings and issuing a summons; or issuing an official warning; or taking no further action; or taking any other specified action permitted under this Act or the Act or other instrument which establishes the infringement offence. Effect of withdrawal (1) Subject to this Act, the withdrawal of an infringement notice does not affect any other procedure or action that can be taken under this Act or any other Act. (2) This section applies to an infringement notice— (a) withdrawn by withdrawal notice; or (b) deemed to be withdrawn by a provision of this Act or any other Act. Page 53 Guidelines on the use of infringement notices under the Food Act 1984 (Vic) Service of Notices Infringements Act 2006 Food Act 1984 12 55 Service of infringement notice (1) An infringement notice for an infringement offence may be served on a person— (a) by delivering it personally to the person; or (b) by sending it by post addressed to the person at the person's last known place of residence or business; or (c) if a vehicle is involved in the alleged commission of the offence, by affixing or placing the notice on that vehicle in a conspicuous manner; or (d) in any other manner not specified in paragraphs (a) to (c) if the Act or other instrument which establishes the infringement offence or any other Act or other instrument provides for any other manner of service.* (2) Subject to any evidence to the contrary and despite anything to the contrary in section 49 of the Interpretation of Legislation Act 1984, an infringement notice served by post in accordance with subsection (1)(b) is deemed to be served 14 days after the date of the infringement notice. (3) An infringement notice served on a person less than 28 days before the date specified in the infringement notice as the due date for payment of the infringement penalty is invalid. * Refer to section 55(b) of the Food Act in next column Page 54 56A Mode of service of documents and certain samples (1) Where under this Act a notice, order or other document is required or authorized to be given to or served on a person, the notice, order or other document may be given or served— (a) by giving it to or serving it personally on the person or by leaving it at or sending it by post to the person at his usual or last known place of abode or business; (b) where it is addressed to the proprietor of any food premises, by leaving it with some adult person on the premises or, if there is no such person on the premises, by fixing it or a copy of it on some conspicuous part of the premises; Infringements (1) An authorized officer may serve an infringement notice on a person that the authorized officer has reason to believe has committed— (a) an offence specified in Column 2 of Schedule 1; or (b) a prescribed offence. (2) An offence referred to in subsection (1) for which an infringement notice may be served is an infringement offence within the meaning of the Infringements Act 2006. (3) For the purposes of subsection (1), an infringement notice— (a) must be in the form required by section 13 of the Infringements Act 2006; and (b) may contain any additional prescribed details. (4) The infringement penalty for— (a) an offence specified in Schedule 1, is the amount specified in Column 3 of Schedule 1 opposite that offence; and (b) a prescribed offence, is the prescribed amount. Page 55