Introducing
Worldpay Total
The end to end
payment solution
for modern business
All your
channels,
connected
Whatever the sales channel,
however your customers want to pay,
Worldpay Total has it covered.
Worldpay Total is the UK’s first omni-channel and
acquiring payment solution – connecting and
simplifying payments across all your sales channels,
whether in-store, online, mobile, telephone, or kiosk.
Today, customers use several channels to search and buy
products and services. Changing consumer behaviour and
a rise in expectations has led to an omni-channel revolution,
whereby consumers can buy across any channel: online,
mobile, point of sale or telephone – often covering multiple
channels for a single purchase. To thrive, businesses need
a payment solution that can help them provide a unified
experience for customers. Worldpay Total can help.
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It pays to sit at the
centre of omni-channel
In-store
Connecting the payment journey
Worldpay Total processes payments across each
of the sales channels, providing businesses with
a single end to end solution for all payments and
a unified payment experience for your customers.
Online
When you join up the customer journey across
channels, you can dramatically improve customer
engagement and loyalty. This can significantly
increase the value of spend per customer
with omni-channel shoppers spending up to
300% more than single channel consumers¹.
Kiosk
Mobile
Phone
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1. The Future of Retail, International Council of Shopping Centres 2014
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A Fully Managed Service
Worldpay Total manages your payments
end to end, from acceptance to
settlement – quickly, reliably and securely.
The unique
components of
Worldpay Total
Worldpay Total provides secure end to end
payment processing by bringing together
Point of Sale, integrated payments and
acquiring into one complete service.
With our expertise in the retail, leisure and hospitality
industries, Worldpay Total has been created to
benefit service oriented environments.
A Flexible Payment Gateway
Worldpay Total is a powerful payment
gateway that supports an extensive
combination of devices, operating
systems and payment channels.
Reliable and Secure Acquiring
Worldpay Total also includes acquiring,
providing secure transaction processing
and settlement within a complete
end to end payment service.
Modern PIN Entry Devices (PEDs)
Worldpay Total includes a choice of PEDs,
ranging from robust desktop devices
to ultra-portable, Bluetooth PEDs –
complete with Contactless technology.
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A single partner
for payments
Benefit from having all your payments through
a single trusted partner, and see how your
business can become more efficient.
A Fully Managed Service
Worldpay Total takes control of your payments by offering
complete end to end management, from acceptance to
settlement. This allows you to focus on your core business
goals while having the confidence that all your payments are
fully managed by the UK’s No. 1 payment services provider.
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What you get from our
managed service
A payment solution that can
connect to new technology
• A single point of service for all your payments.
One provider, one contract, one support
team, all from the UK’s No. 1 payment services
provider. You’ll no longer have to worry
about dealing with multiple suppliers.
With changing regulations, security
standards and innovations, Worldpay Total
has the flexibility to integrate and adapt
to new technology with minimal or no
development effort, saving you valuable
time and cost.
• We connect and consolidate payments
across all your channels, meaning
reconciliation becomes much easier saving hours in administration time.
• With Worldpay Total, you will get a
specialist consultation to ensure that you
get the right solution for your business.
We’ve done this successfully with
Dynamic Currency Conversion (DCC) and
Contactless technology, and now support
High Value Contactless - including Apple
Pay. This provides your business with
a solution that is designed to adapt as
technology innovates.
• Our strong network of partners helps us
to ensure you get up and running quickly
and effectively. Once you’re set up, you
will be supported by our team of payment
specialists, available to you 24/7 – giving
you complete reassurance.
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A flexible payment
gateway that offers a true
omni-channel solution
Worldpay Total supports payments across all sales
channels, with a network of partners that allows
us to tailor our service to your requirements.
A Flexible Payment Gateway
Worldpay Total is a powerful payment gateway
that supports an extensive combination of devices,
operating systems and payment channels. This scale
gives you flexibility and enables a true omni-channel
solution by joining your sales channels.
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Our payment gateway
is industry leading
• Choose from a variety of channels;
accept payments in-store, online, on the
go via mobile, over the phone, or at kiosk
points. This gives your business the
greatest flexibility, as additional channels
can be easily added at any time.
• Worldpay Total connects your EPoS
(Electronic Point of Sale) or iPos (Intelligent
Point of Sale) systems to payment devices,
removing the need to manually re-key
transaction information. This reduces
errors and speeds up service.
• Integration to your systems is easy and
flexible. Our payment gateway API is
already pre-integrated with over 400 EPoS,
eCommerce and mobile payment partners.
Our network of strategic integrator partners
allows us to tailor Worldpay Total to your
exact requirements.
• Our API is also designed to work on all
major operating systems (Windows, iOS,
Android, Linux) so it can integrate easily into
current point of sale software and systems.
Better customer insight
Worldpay Total gives you better customer
insight by allowing you to view and manage
transactions in one place. Using CrossTokenisation, it enables businesses to create a
common payment token for consumers across
different channels, enabling you to connect
and track their journey and behaviour. This
single view gives businesses greater insight into
consumer spending behaviour and the ability
to inform retail strategies.
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Secure payments
from the UK’s
No. 1 payment
services provider
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Worldpay is the UK’s No. 1 payment
services provider with 30 years of
experience. We are the trusted payment
partner to c.300,000 UK businesses, and
last year handled 42% of point of sale
transactions in the UK.
Reliable and secure acquiring
Worldpay Total also includes acquiring, providing secure transaction
processing and settlement within a complete end to end payment
service. Transactions from each channel can be viewed and
managed centrally, giving you a single view of the customer
and helping you better understand consumer behaviour.
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Secure, reliable platform with
added customer insight
• Using the latest end to end encryption
technology and tokenisation, Worldpay
Total safeguards your business and
customer payment data. Worldpay Total
fully removes cardholder data from all of
your systems, minimising the burden of
securing business IT systems.
• With all your sales channels and payment
devices connected, Worldpay Total
provides access to a real-time reporting
manager. This simplifies your end-of-day
reconciliation process, helps you monitor
payments across channels, spot emerging
trends, and make informed decisions.
• With over £400m invested in our new
advanced acquiring engine, you will get
the reliability and reassurance you’d expect
from the UK’s No. 1 payment services
provider. Our systems have supported
businesses with a 100% uptime rate over
the last 12 months³.
• Worldpay takes responsibility for keeping
its platform compliant with scheme
changes and the latest security standards.
Worldpay is represented on the Payment
Card Industry Security Standards Council
(PCI SSC) Board of Advisors, ensuring that
payment technology supplied by Worldpay
meets the security needs of today and
the future.
2. The Nilson Report June 2015, by transaction value and volume. 3. Worldpay Gateway uptime rates, July 2014-2015
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Advanced
payment devices
Modern PIN Entry Devices
Worldpay Total comes with a choice of advanced
PIN Entry Devices (PEDs), offering a range of features
designed to suit retail and hospitality businesses.
Miura Shuttle
• Secure Chip and PIN
and mag-stripe
• Lightweight, pocketsized device for mobile
payments
• EMV Level 1 certification
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Miura M10
• Secure Chip and PIN
and mag-stripe
• Lightweight, pocketsized device for mobile
payments
• Backlight display
• EMV Level 1 certification
Ingenico iPP350
• Compact and reliable
• Contactless-ready
• Large colour screen
• Illuminated backlight
keypad
Worldpay Total includes a choice of PEDs, ranging from robust desktop
devices to ultra-portable, Bluetooth PEDs – complete with Contactless
technology. This gives you the flexibility to select the right combination of
PEDs for your needs – all of which link to Intelligent Point of Sale (iPos) and
Electronic Point of Sale (EPoS) systems. Worldpay Total’s open platform
also has the flexibility to support businesses with their own devices.
Ingenico iWL 250
• Small, light and compact
• Contactless-ready
• Large colour screen
• Portable via Bluetooth
• Illuminated backlight
keypad
Verifone Vx 680
• Small, light and compact
• Large colour screen
• Portable via WiFi
Verifone Vx 820
• Strong, reliable, powerful
• Large colour screen
• Illuminated backlight
keypad
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Payments for every
sales channel
Worldpay Total offers acceptance across five payment
channels: in-store, online, mobile, telephone, and kiosk.
In-store
Online
Mobile
Kiosk
Phone
Our in-store payment option
connects EPoS or iPos
systems to payment devices
- with mobile, portable and
desktop options.
Choose the most complete
online solution, with the
latest payment technology to
help you turn site visits into
sales: one-click checkout,
mobile payments, recurring
billing, and tokenisation.
Free your staff from the till and
engage your customers with
our mobile payment solution.
Self-service machines are a
practical and convenient way
to accept payments, helping
to free up staff and allowing
customers to pay for their
items quickly and securely.
Take payments over the
phone with Worldpay Total.
It can help reduce errors,
as EPoS and PIN pads are
synced so there is no need for
employees to re-key transaction
amounts. A single end-of-day
reconciliation report across
all sites and channels also
saves you time and effort.
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Payment pages can be fully
optimised for mobile and
touchscreen devices – channels
that are rapidly increasing
in popularity. With 30 years’
experience in helping prevent
payment fraud, Worldpay
Total includes the latest fraud
prevention tools for your safety.
Worldpay Total Mobile is a
payment device that connects
to a tablet or smartphone
app, allowing you to take
payments anywhere you need
to. It is used by a wide variety
of businesses, from busy retail
stores where it’s used to reduce
queues at the till, to finance
and public sector where field
sales use Worldpay Total
Mobile out on the road allowing upfront payments
from customers.
Worldpay Total is ideal for
semi-attended environments
and is pre-integrated into
many leading Kiosk software
applications. Cardholder data
is never stored on the Kiosk,
making it a safe and secure
way of taking payments.
With the customer at the end
of the line, you simply take
their card information and
fill out an online form to take
payment. Paying over the
phone is a quick and easy way
of receiving payments, with no
technical setup required. All
processed through Worldpay’s
secure online systems.
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Multiple
business benefits
You can take the full Worldpay Total solution, or just a part
of it. No matter what you choose, you’ll always enjoy the
great benefits that we offer all Worldpay Total customers.
The benefits of Worldpay Total
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Improved business efficiency
Worldpay Total gives you a single point of
service for all your payments. It connects
and consolidates payments across channels,
meaning reconciliation becomes much easier
– saving hours in administration time. And,
by consolidating your payments with one
provider, you’ll no longer have to worry about
dealing with multiple suppliers. One provider,
one contract, one support team, all from the
UK’s No. 1 payment services provider.
Easy, flexible integration
Worldpay Total integrates and connects your
EPoS or iPos systems to payment devices,
removing the need to manually re-key
transaction information. This reduces errors
and speeds up service. Our secure payment
applications are already pre-integrated with
over 400 Electronic Point of Sale (EPoS),
eCommerce and Mobile payment partners
– giving you complete flexibility.
Minimising the burden
of security and compliance
Worldpay Total safeguards your business and
customer payment data with the latest end to
end encryption technology and tokenisation.
Worldpay Total fully encrypts cardholder data,
minimising the burden of securing business
IT systems. Worldpay is fully committed
to maintaining and improving the highest
security standards and we’re constantly
engaged in programmes to meet and
exceed the latest PCI standards.
Better customer insight
With Worldpay Total, transactions from
each channel can be viewed and managed
centrally. Using Cross-Tokenisation, it
enables businesses to create a common
payment token for consumers across different
channels, allowing you to connect and track
their journey and behaviour. This single
view gives businesses greater insight into
consumer spending behaviour and the ability
to inform their retail strategies.
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Trusted by leading
UK businesses
WORLDPAY TOTAL FOR RETAIL
Transforming the Queen’s Terminal
into a shopper’s paradise
World Duty Free Group is one of the world’s leading
airport retailers, with over 500 stores in 20 countries.
Shopping in a rush
In the newly re-opened Heathrow Terminal 2 –
the Queen’s Terminal, World Duty Free Group
has to serve huge numbers of shoppers at
peak times, many of whom are rushing
to catch flights. The airport retailer chose
Worldpay Total Mobile as a flexible, costeffective way for staff to take payments, not
just at till point, but throughout the store.
Payments on the fly
With a tablet or mobile device connected to
a portable card reader, shop assistants can
roam the shop floor, assisting customers in
their shopping journey and taking payments
on the spot. Worldpay Total Mobile also offers
daily, weekly and monthly analytics for all card
readers, allowing the retailer to better manage
staff during peak times and improve their
customers’ shopping experience in the future.
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A total shopping experience
From the first day of launching Worldpay Total
Mobile, the feedback from the team has been
overwhelmingly positive: staff feel empowered
with Worldpay Total Mobile. The solution has
reduced queues and the number of lost sales,
since purchases can be made quickly and
easily when customers are in a rush.
With Worldpay Total Mobile we can
actually react to situations very
quickly depending on when and
where we get busy.
Increased value of transactions
As a result, the average transaction value
in-store has jumped by around 40% on the
Worldpay Total Mobile devices compared with
sales on the main tills, and fewer purchases are
abandoned by customers who have run out of
time to shop before boarding.
Ben Deller
Head of UK Marketing & Global Digital, World Duty Free
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WORLDPAY TOTAL FOR HOSPITALITY
Revolutionising how fans pay across the Twickenham Stadium
In just nine months, it was clear to see
exactly how much mobile payments and
Contactless boosted our bottom line.
The revenue uplift is substantial.
George Vaughan
Senior Project Manager, RFU
At international rugby matches, 82,000 fans fill Twickenham Stadium
outside London – the world’s largest dedicated rugby union venue.
Keeping huge crowds happy
During half time, and after the game, fans
flood the concourse to buy food, drinks
and merchandise. The Rugby Football Union
(RFU) was looking for a way to sell more, help
serve fans faster and shorten long queues.
They also wanted all payments to be handled by
a single provider to simplify and reduce costs.
Cutting queues with Contactless
Choosing Worldpay Total allowed the RFU
to accept all major credit and debit cards via
their EPoS systems. Worldpay also introduced
Contactless payments, which has dramatically
reduced waiting times. All the bars, food
stalls and shops are now serving more people
during peak times. This activity can all be
tracked and reconciled via the time saving
reporting portal, Worldpay Total Manager.
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Increasing the value of card payments
George Vaughan, Senior Project Manager at
the RFU, says: “It’s clear to see the value we
get from using Worldpay Total to take more
card payments. Since we rolled out the new
service, the value of payments taken has
grown three-fold (314%)”.
Enhancing the corporate box experience
With Worldpay Total Mobile, the RFU can now
make sure valuable customers in the corporate
boxes are served immediately. Guests don’t
have to get up from their seat to pay and
miss any of the game, or worry about settling
their tab at the end of the event. It’s a huge
improvement of service quality, and has resulted
in a 44% increase in the value of payments in
the corporate boxes. Having worked with the
RFU since 1990, Worldpay now looks after all
payments made at the Twickenham Stadium,
as well as all eCommerce payments made
through the RFU website.
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WORLDPAY TOTAL FOR RETAIL
Reducing administration and
serving customers quicker
Hammonds is a national, family run
company that makes and designs
fitted furniture.
From handwritten forms to mobile platform
Once a design has been agreed, Hammonds
takes a deposit of 20% from its customers.
This used to happen using a handwritten
credit card form. To improve this process,
Hammonds chose Worldpay Total Mobile.
With a mobile payment platform now in place,
Hammond’s designers can take deposits via
Worldpay Total Mobile’s portable card reader
and smartphone app.
Win-win
Thanks to mobile payments, Hammonds
has been able to speed up cash flow and
accelerate the manufacturing process, which
in turn means customers’ homes can be fitted
much quicker.
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The Worldpay solution has
exceeded all expectations for
Hammonds. We’ve cut out data entry
processes, paper admin and manual
reporting, and can quickly check orders
on a daily basis for an instant view
and cash flow status.
Tony Farmer
Financial Director, Hammonds
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WORLDPAY TOTAL FOR
HOSPITALITY
Wireless card machines boost
sales for Cambridge hotspot
La Raza is a well-established hospitality
business, based in Cambridge. With
two busy city centre bar/restaurants
employing 45 people, the company
wanted to maximise sales with fast
and efficient card payments.
Shorter waiting times, improved service
Worldpay Total was chosen as the payment
service provider for La Raza after changing
Electronic Point of Sale (EPoS) system providers
to Maître D’, which has an existing relationship
with Worldpay. Wireless card machines were
introduced at La Raza’s first outlet, offering
secure integrated payments between the till
system and mobile card machines. This allows
staff to accept card payments at customers’
tables, improving service quality and cutting
waiting times. All transactions from multiple
devices and locations can be managed through
a real-time online portal, simplifying the process
and saving time for employees at La Raza.
Growing the bottom line
With the new terminals, La Raza is processing
around £35,000 in card transactions per
month at just one site, and there are clear
indications that the wireless card machines
have helped La Raza grow its bottom line.
La Raza is now considering adding Dynamic
Currency Conversion to allow Cambridge
visitors from outside the UK to pay in their
local currency.
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See how Worldpay can make payments work smarter for your business
Visit: worldpay.com/uk/larger-businesses
Call us: 0808 208 5177
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