Frequently Asked Questions
Table of Contents
General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Program Qualification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Enrollment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Next Steps After Enrollment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Packages and Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
My Account and Online Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
In-Drive Mobile App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Troubleshooting Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Privacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Cancellation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
General
What is Drive Safe & Save™ with In-Drive®?
Drive Safe & Save with In-Drive is a program offered by State Farm® to provide customers a discount opportunity on
their auto insurance premium, improve driver safety and enjoy the benefits of a connected vehicle.
Who provides the In-Drive services?
In-Drive services are powered by Verizon Telematics Inc. To learn more, visit www.in-drive.com/sf.
When will I receive a discount on my auto insurance premium?
An initial participation discount is applied as soon as you enroll. The discount applies to most major coverages. Your
State Farm agent can provide details specific to your state. After enrolling, you will receive a small device called an InDrive Communicator to simply plug into the on-board diagnostic (OBD-II) port in your vehicle, usually located under the
steering wheel column. This device will collect mileage and vehicle usage information related to how safely your vehicle
is driven. Once State Farm obtains sufficient data, the discount will be re-calculated at every auto insurance policy
renewal.
How much will my discount be?
The less your vehicle is driven, the more you save. In some cases, the safer your vehicle is driven, the more you save.
What type of hardware is provided?
Once enrolled in the program, you will receive a package containing your In-Drive Communicator, In-Drive Visor Clip
and In-Drive Visor Clip Car Charger.
The In-Drive Communicator is a compact device that plugs into your on-board diagnostic port, usually located
underneath your dashboard near the bottom of your steering wheel column. Click here to view a picture of
where your OBD-II port is located. This device collects your driving data so you can earn a discount on your auto
insurance premium.
The In-Drive Visor Clip attaches to the driver side visor and with the touch of a button, provides access to handsfree mobile talking, emergency assistance, and roadside service.*
*Available services subject to package type.
What driving data is collected?
The In-Drive Communicator collects your safe driving behaviors so you can earn a discount on your auto insurance.
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Data collected includes items such as speeds 80MPH and over, time of day, miles driven, acceleration, braking, and
left and right turns. The device also monitors your vehicle diagnostics so that you can proactively manage your vehicle
maintenance.
Note: If you reside in California, Maryland, or New York, your discount is based on your calculated annual mileage only.
Program Qualification
What vehicles are eligible for this program?
Vehicles made prior to 1996 are not eligible as they do not contain standardized on-board diagnostic (OBD-II) ports.
2004 and newer OnStar® equipped vehicles, Mercedez-Benz mbrace® equipped vehicles, and all electric-only vehicles
are also not eligible for Drive Safe & Save with In-Drive. Please refer to the Excluded Vehicles List for a list of vehicles
currently ineligible for the program.
Are there any additional program qualifications?
• State Farm auto insurance policy
• Valid email address in order to receive important communications and view your online account
• In-Drive Connect subscription
• Plug in the device within 30 days of shipment
Enrollment
Where can I enroll?
If you are a new State Farm customer, you will choose to enroll your eligible vehicle as you complete the quote and
purchase of the policy from State Farm.
For existing customers, contact your State Farm agent or visit www.statefarm.com. If you are a current State Farm
customer, log in to your account at www.statefarm.com. From the “Policies & Accounts” page, select “Use Drive Safe
& Save” in the drop down menu next to the vehicle and click “Go” and select In-Drive. If you do not have your account
registered on www.statefarm.com, you can register online or contact your State Farm agent.
Do all vehicles within a household have to participate in Drive Safe & Save?
No, you may select which vehicles within the household to enroll in Drive Safe & Save. A device will be needed for each
vehicle enrolled in the In-Drive program.
What should I do if I sell or trade my enrolled vehicle?
Retain your In-Drive devices, and contact your State Farm agent if you wish to enroll a new vehicle.
Next Steps After Enrollment
What should I expect next? after I enroll in Drive Safe & Save with In-Drive?
• You will receive an In-Drive package in the mail, including the In-Drive Communicator, Visor Clip, Visor Clip
Car Charger, and Quick Start Guide.
• Plug in the device immediately: You must plug the Communicator into your on-board diagnostic port, usually
located underneath the steering wheel column, within 30 days of shipment. Click here to view a picture of
where your OBD-II port is located.
• Call In-Drive at 888.665.9901 to confirm your service choices and that the device has been successfully
plugged in. In-Drive will request a payment method on file and explain the additional package upgrade options.
• Login to your State Farm Drive Safe & Save Account. Click on the “Access In-Drive’s Website” link under the
Enrolled Vehicles section. Once on the In-Drive Customer Portal, click “In-Drive Dashboard.” If you are not
registered on www.statefarm.com, you can register online or contact your State Farm agent
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© 2016, Verizon Telematics Inc. All rights reserved. | In-Drive® is a registered trademark of Verizon Telematics Inc.
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I provided a payment method when I activated my In-Drive account. When will my payment method be
charged?
If you have chosen the In-Drive Guardian and/or In-Drive Co-Pilot option(s) you will be charged when your upgraded
service begins and monthly thereafter, or until you cancel the service.
If I have In-Drive Guardian and/or In-Drive Co-Pilot, can I change from monthly billing to semi-annual billing?
Yes. Simply contact the In-Drive Support Center at 888.270.0267 and ask them to update your billing profile.
Installation
Where do I install the devices?
Simply plug the In-Drive Communicator into your on-board diagnostic (OBD) port, usually located underneath your
vehicle’s dashboard near the bottom of your steering wheel column. Click here to view a picture of where your OBD-II
Port is located. The In-Drive Visor Clip can be attached to the drivers’ side visor. You will receive a Quick Start Guide
with your devices, which provides installation instructions. For additional questions regarding installation, contact the
In-Drive Support Center at 888.270.0267.
Will the In-Drive Communicator start collecting my driving statistics immediately?
The device will begin collecting your driving data on your first trip after installation. Most diagnostic information will be
available online or through the In-Drive Mobile App immediately. The presence of driving data does not guarantee there
will be sufficient data to calculate the discount when your renewal is billed.
Do I need any tools to install the devices?
No tools should be necessary as long as you can access your vehicle’s on-board diagnostic port, usually located
underneath your dashboard near the bottom of your steering wheel column. You will receive a Quick Start Guide with
your devices, which provides installation instructions. For additional questions regarding installation, contact the In-Drive
Support Center at 888.270.0267.
How do I pair my smartphone with the In-Drive Visor Clip for hands-free mobile talking?
First, ensure your vehicle is turned on. Then, turn on the Bluetooth® feature on your phone and ensure the Hands-Free
On/Off Switch on the In-Drive Visor Clip is in the ON position. Press and hold the Phone Button on the In-Drive Visor
Clip for approximately five seconds or until the blue light begins to flash. Set your phone to search for Bluetooth devices.
Select “In-Drive Visor Clip” from the search results on your phone and select OK. If prompted for the passkey, enter
“0000.” You are now ready to safely talk – hands-free. Simply press the green Phone Button to answer and disconnect
calls. Use the plus and minus buttons on the side of the In-Drive Visor Clip to adjust the volume as needed. Pairing
instructions are also provided in the Quick Start Guide.
About the Device
How does the In-Drive Communicator work?
The In-Drive Communicator collects your driving data and sends it to the In-Drive system, allowing you and State Farm
to see your driving data and earn a discount on your auto policy.
Can I take the In-Drive Communicator out once I plug it in?
Yes, however, to receive the full benefits of the program, the device must remain installed in the participating vehicle.
We expect the device may be temporarily removed when your vehicle is being serviced. We will notify you via email if
we detect the In-Drive Communicator has been removed and installed in a vehicle other than the vehicle registered for
this program. Frequent or lengthy device removals may impact your eligibility for continued participation in the Drive
Safe & Save with In-Drive program.
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© 2016, Verizon Telematics Inc. All rights reserved. | In-Drive® is a registered trademark of Verizon Telematics Inc.
State Farm® and Drive Safe & Save™ are registered trademarks of State Farm Mutual Automobile Insurance Company.
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What happens if I accidentally knock or jolt the In-Drive device while it is plugged in?
It is possible you could inadvertently knock the device (e.g. hit the device with your knee). If you accidentally jolt the
device and it’s knocked loose, this could cause errors in the connection to the In-Drive program and you may receive an
email alert. Simply plug the device back into the port.
If you’re an In-Drive Guardian customer and you hit the device hard enough, this could also cause an incident alert.
A specialist will attempt to call you through the Visor Clip and if no response is received, emergency services will be
dispatched.
With In-Drive Guardian, will emergency services always be dispatched if there is a severe incident?
If you are involved in a severe incident that either dislodges the In-Drive Communicator and/or causes a power loss
to the OBD-II port, we will not be able to dispatch emergency services as the In-Drive Communicator will no longer be
powered. The In-Drive Communicator requires power to communicate with our systems.
Does the In-Drive Communicator void the warranty on my vehicle?
No. The on-board diagnostic port can be used for diagnostic support without manufacturer warranty impact. Your vehicle
warranty should not be negated by the use of the In-Drive device. Please see the FTC Consumer Alert article #0138 Auto Warranties & Routine Maintenance for more information. In the event that In-Drive is notified that a manufacturer
has denied a request for warranty work due to the use of an In-Drive device, In-Drive will perform its own testing of the
device. If the device is proven defective, In-Drive will assist you in resolving the issue.
Will the In-Drive Communicator drain my vehicle battery?
No. The device will go into “sleep mode” while the vehicle ignition is off. However, per manufacturer recommendations,
you should drive your vehicle at least once a week.
Do I need the In-Drive Visor Clip if I don’t have the In-Drive Guardian package?
If you do not have the In-Drive Guardian package, the In-Drive Visor Clip is an optional component that can be paired
with your Bluetooth-capable mobile phone and used as a speakerphone for hands-free mobile talking. The Emergency
and State Farm Buttons are inactive for In-Drive Connect customers. If you choose NOT to pair the In-Drive Visor
Clip with your mobile phone, please store it in its box for safe-keeping, should you decide to upgrade to the In-Drive
Guardian Package.
What does the State Farm Button do?
The State Farm Button provides access to State Farm’s Roadside Assistance (available with the In-Drive Guardian
package only). This will allow you to speak with a State Farm representative who can send roadside assistance to you,
such as towing or flat tire repair. With your In-Drive Communicator plugged into your vehicle, the towing company will
be able to determine your current location. Your State Farm representative can also answer questions about your auto
policy, report a claim and relay information to your State Farm agent. Cell coverage is currently available only in the
United States. If you travel outside of the United States, this service will not be available.
Note: Roadside Assistance charges apply, unless you have State Farm’s Emergency Road Service coverage. Please consult your
State Farm insurance card or contact your State Farm agent to verify your coverage choices.
What does the Emergency Button do?
When you press the Emergency Button, the In-Drive system sends your customer profile information and your vehicle’s
current location to the In-Drive Emergency Response Center and will establish a voice connection with an Emergency
Specialist (available with the In-Drive Guardian package only). Once the severity of the situation has been determined,
the Emergency Specialist will contact the appropriate emergency service provider. As needed, the Emergency Specialist
will stay on the line with you until an emergency responder arrives on the scene. Cell coverage is currently available
only in the United States. If you travel outside of the United States, this service will not be available.
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© 2016, Verizon Telematics Inc. All rights reserved. | In-Drive® is a registered trademark of Verizon Telematics Inc.
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What happens if the Emergency Button is accidentally pressed?
The Emergency Specialists are trained to screen accidental calls.
Do the Emergency and State Farm Buttons use my mobile phone minutes for calls?
No, calls using the Emergency and State Farm Buttons do not require connection with your mobile phone and will not
use your mobile phone minutes.
How do I hang up after pressing the Emergency or State Farm button?
The call will auto-disconnect when complete. This built-in safety feature prevents a user from accidentally hanging up in
an emergency situation.
What does the Phone Button do?
You can use the Phone Button, once paired with your mobile phone via Bluetooth®, to answer incoming calls while in
your vehicle and talk hands-free. You can also use the button to redial your last call.
If I pair my phone with the In-Drive Visor Clip for hands-free mobile talking, will the calls I make using the
Phone Button count against my mobile phone plan?
Yes. The hands-free mobile talking feature uses your mobile phone voice plan.
Can I give voice dialing commands to the In-Drive Visor Clip when I am connected via Bluetooth?
The In-Drive Visor Clip does not support voice dialing. If your mobile phone allows voice dialing it must be invoked from
your phone.
Can I pre-program phone numbers into the In-Drive Visor Clip?
The In-Drive Visor Clip does not store pre-programmed phone numbers. The phone number for an originating call is
always “dialed” from your paired mobile phone, from the keypad, phone book, favorites or hotkey, or voice dialing if
supported by your phone.
What happens if my In-Drive Visor Clip battery dies?
Recharge the In-Drive Visor Clip using the provided car charger. You can also use any standard car charger with a
micro-USB connector to charge your In-Drive Visor Clip. Alternatively, the In-Drive Visor Clip can be charged from
most laptops and computers with a standard micro-USB cable. Allow six hours to fully charge; the battery indicator will
be solid yellow while charging and turn solid green when the battery is fully charged. While the In-Drive Visor Clip is
charging in your vehicle, it will re-pair with the phone it was most recently paired with before the battery died. The InDrive Visor Clip will remember the five most recent phones it has paired with, in chronological order.
Can I put the In-Drive Visor Clip on my other visor, or somewhere else in the vehicle?
We recommend that you place the In-Drive Visor Clip on the drivers’ side visor for easy access to the assistance
buttons in a time of need.
IMPORTANT SAFETY INFORMATION
*WARNING*
}} This product contains a lithium-ion battery. To reduce the possibility of personal injury or product damage to the
In-Drive Visor Clip do not place it in direct sunlight or in temperatures below -20°C (-4°F) or above 60°C (140°F).
Fold the visor up to its stored position when leaving your vehicle so the In-Drive Visor Clip is not exposed to direct
sunlight through the windshield or side glass. You will receive a Quick Start Guide with your devices, which provides
installation instructions. For additional questions regarding installation, contact the In-Drive Support Center at
888.270.0267.
}} Temperature may affect your In-Drive Visor Clip battery life. Do not place the In-Drive Visor Clip in temperatures
below -20°C (-4°F) or above 60°C (140°F).
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© 2016, Verizon Telematics Inc. All rights reserved. | In-Drive® is a registered trademark of Verizon Telematics Inc.
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}} If the In-Drive Visor Clip is not properly stored, the case and button may become hot to the touch. Do not place your
In-Drive Visor Clip in direct sunlight. Fold the visor up to its stored position when leaving your vehicle so the In-Drive
Visor Clip is not exposed to direct sunlight through the windshield or side glass.
}} Do not disassemble, crush, puncture, discard or incinerate the In-Drive Communicator, Visor Clip or their components.
Packages and Services
What packages are offered?
Drive Safe & Save with In-Drive offers you what you need, when you need it with the following package options:
In-Drive Connect – This package includes core services to collect your driving data in order to save you money,
help improve your driving behaviors and provide additional safety and security with Stolen Vehicle Location
Assistance and hands-free mobile talking. In-Drive Connect empowers you to drive safe and save.
In-Drive Guardian – This premium package includes all the features of In-Drive Connect plus additional safety
and diagnostic features such as Incident Alert, Manual Emergency Call, Roadside Assistance, and Enhanced
Diagnostics to keep you and your vehicle safe on the road. The Guardian package requires that the In-Drive
Visor Clip is charged at all times in order to access Roadside Assistance and Emergency Services. With In-Drive
Guardian, you’re not only connected, you’re protected.
In-Drive Co-Pilot – This premium package is designed to give you greater peace of mind knowing your loved ones
are safe and secure behind the wheel. You’ll have the ability to instantly locate your vehicle, personalize driving
zones, set speed alerts, and even receive notifications when your vehicle departs and arrives at a specified location.
Through a customized website, mobile web view, email or text message, you can access this real-time locationbased data. This package is especially helpful for families with drivers who are new to the road. For more information on packages and services, visit www.in-drive.com/sf.
When utilizing the Stolen Vehicle Location Assistance service, why do I need a police case number before you
can locate my stolen vehicle?
For your protection and privacy, Drive Safe & Save with In-Drive only provides vehicle location information to authorities
based on verified stolen vehicle cases. In the event your vehicle is stolen, secure a police case number and call
888.519.4832 immediately.
My Account and Online Features
How do I access my online account?
• Log in to your State Farm Drive Safe & Save Account
• Click on the “Access In-Drive’s Website” link under the Enrolled Vehicles section
• Once on the In-Drive Customer Portal, click “In-Drive Dashboard”
If you are not registered on www.statefarm.com, you can register online with your policy number or contact your State
Farm agent.
How can I update my account information?
To update your account, access the Drive Safe & Save with In-Drive customer portal and select the “Manage Accounts”
tab. From this tab, you can access your Account Information, Linked Accounts, Change my Services, and Billing pages.
Can I view multiple vehicles enrolled in Drive Safe & Save with In-Drive?
You can link your account to other State Farm vehicles that are participating in Drive Safe & Save with In-Drive. You might
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© 2016, Verizon Telematics Inc. All rights reserved. | In-Drive® is a registered trademark of Verizon Telematics Inc.
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do this because you have several family members with different State Farm online accounts, but you want to manage
their accounts or billing from your In-Drive Dashboard without having to log in and log out of the system.
How do I link accounts?
In order to link an account, you must have the email address and PIN number associated with that account. From your
In-Drive Dashboard, click “Manage Accounts” and then “Link Accounts.” Once the accounts are linked, you can navigate
between accounts using the “Currently Active Vehicle” dropdown menu at the top of the page.
Why link accounts?
There are several reasons why you might want to link Drive Safe & Save with In-Drive accounts:
• Manage multiple accounts easily, removing the need to log in and log out
• Manage linked account features and services
• Manage billing for linked accounts
How do I access my projected discount on the State Farm website?
To view your projected discount, and to estimate your potential discount, follow these simple steps:
• Log in to your State Farm Drive Safe & Save Account
• Under Enrolled Vehicles, click on “View Discount Details and Tools”
If you are not registered on www.statefarm.com, you can register online using the link above or contact your State Farm
agent.
How can I improve my discount?
The discount is based on seven simple factors: Calculated Annual Mileage, Left and Right Turns, Acceleration,
Braking, Speed, and Time of Day. The “Project Grades” section on the “Improve Your Discount” tab provides you with
the calculated annual mileage of the vehicle, grades for the six other factors, and the estimated annual discount. The
“Calculate Potential Discount” section of the “Improve Your Discount” tab allows you to see how a change in any of the
seven factors will affect your premium discount, so you can improve your grades and increase your discount.
Note: If you reside in California, Maryland, or New York, your discount is based on your calculated annual mileage only.
The projected discount amounts are approximations and may not reflect changes made to the policy between renewals
or since the beginning of the current policy term. The presence of driving data used for the calculator on the “Improve
Your Discount” tab does not guarantee there will be sufficient data when the renewal is billed. For questions about your
discount, please contact your State Farm agent.
What do the letter grades on the “Improve Your Discount” page mean?
The “Improve Your Discount” tab uses a simple grading scale to evaluate driving behavior. The grading scale ranges
from A+ to C-. We expect about 30% with the safest driving will have grades in the A range, 50% in the B range, and
20% in the C range. By adjusting your driving behavior, you may have opportunities to improve your grade and increase
your discount. For questions about your grades, please contact your State Farm agent.
Data Factors
How they Impact Grades
Braking
The braking grade is measured by the number of hard braking occurrences per mile driven. A few
hard braking incidents over the entire time the vehicle is driven will not cause a drastic change in
your grade.
Speed
The speed grade is measured only by instances when a vehicle surpasses 80MPH and over. Real
time vehicle speeds are not stored or compared to posted speed limits for use in the calculation of
grades.
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© 2016, Verizon Telematics Inc. All rights reserved. | In-Drive® is a registered trademark of Verizon Telematics Inc.
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Data Factors
How they Impact Grades
Time of Day
The safest times to drive are outside the period from 12AM to 4AM and the morning/afternoon
commute zones. Vehicles driven mostly during rush hour time parameters will have an average
score for time of day vehicle operation.
Left/Right Turns
Grades are also measured with the speed and sharpness at which the turn is taken. Frequency of
turns is also considered.
Acceleration
Grades are measured by the abruptness of the change in speed as well as the amount of
occurrences recorded.
What happens if I have to stop quickly to avoid an accident – will my discount decrease?
A few hard braking incidents over the entire time your vehicle is driven will not cause your insurance discount to decrease.
Overall, the safer your vehicle is driven, the greater your discount. For questions about your discount, please contact your
State Farm agent.
Does the In-Drive Communicator record speed limits or changes in speed limits in the areas where I drive?
No. The In-Drive Communicator does not compare your driving speeds with posted speed limits.
What constitutes dangerous speed?
Driving faster than the posted speed limit is generally considered dangerous. Speeds 80MPH and over will affect your
discount.
Can I compare my grades with others? Yes. You can click on the “Compare Your Driving” tab and compare your
mileage and grades over time, between your vehicles (if you have more than one in the program), and with drivers like
you.
Can I change my PIN?
To change your PIN, speak with a Customer Specialist at the In-Drive Support Center by calling 888.270.0267.
In-Drive Mobile App
What is the In-Drive Mobile App?
The In-Drive Mobile App allows you to access Drive Save & Save with In-Drive services from the convenience of your
smartphone.
With the Mobile App, you can view features such as:
• Driving Data – Provides historical information such as miles driven and city/highway MPG, helping you monitor
your carbon footprint
• Vehicle Health Information – Covers Battery, Alternator, Electrical, Emissions, Mechanical, Powertrain, Radiator,
and Wiring
• Valet Alert – Get notified if your vehicle leaves a pre-determined area like a parking lot
• Speed Alerts* – Receive a message if your car travels beyond a pre-defined threshold
• Location Alerts* – Sends a notice when your vehicle arrives at or leaves a geographic area
• Locate Vehicle* – Shows the location of your vehicle and its approximate address
• Enhanced Diagnostics** – Stop paying a mechanic to diagnose that Check Engine Light
• City/Highway MPG – Calculate your miles per gallon
• Carbon Footprint (lbs/CO2/mi) – Get the measurement of CO2 your vehicle emits
• Maintenance Reminders – Stay on top of routine maintenance
• Maintenance Log – Keep detailed records of visits to the mechanic, quick oil change place, tire shop, etc.
• Recall Information – Check to see if your vehicle’s manufacturer has issued a recall
• And more…
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© 2016, Verizon Telematics Inc. All rights reserved. | In-Drive® is a registered trademark of Verizon Telematics Inc.
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* Available with In-Drive Co-Pilot
** Available with In-Drive Guardian
What type of phone do I need to access the In-Drive Mobile App?
The App is compatible with most Android and iPhone models. Display and performance may vary based on your phone.
How can I download the In-Drive Mobile App?
Step 1: On your smartphone navigate to the App Store or Google Play
Step 2: Download and install the App
Step 3: Follow the instructions in the App to set up your account
Can I download the In-Drive Mobile App to another phone?
Yes. Simply follow the steps above.
How much does the In-Drive Mobile App cost?
It is included at no additional cost with your Drive Safe & Save with In-Drive enrollment.
Do I need a data plan to use the In-Drive Mobile App?
Yes. You will need a data plan or WiFi to access the App. Data charges may apply.
How much space does the In-Drive Mobile App use?
On an Android smartphone the App will use approximately 42MB and supports OS 4.0 and above. On an iPhone, the App
will use approximately 95.5MB and supports iOS 7.0 and above.
Is the In-Drive Mobile App secure?
Yes. The App is secure and requires an authentication process to log in. Your information is encrypted.
Can I view multiple vehicles simultaneously on the In-Drive Mobile App?
You can only view one vehicle’s data at a time on the App. However, if you have linked your vehicle on the In-Drive Dashboard with other vehicles in Drive Safe & Save with In-Drive, from the main screen you can scroll between all vehicles to
which you are linked.
How do I set up In-Drive Co-Pilot Location Alerts on the Mobile App?
• Tap the “Location” icon
• Select “Location Alerts” from the menu
• Enter either the addresss, click the map icon to center on your current location, or zoom in manually and drop a
pin by pressing on your location for 2 seconds
• Select either the “Radius” or “Draw” button to define the geographic parameter
• Select your preferred alert communication method from the “Location Alert” screen
• You can select specific days of the week, start time, and end time
• Toggle “entered” or “exited” on/off to determine if you want to be notified when your vehicle enters or exits a
boundary
How do I set up In-Drive Co-Pilot Speed Alerts on the Mobile App?
• Tap the “Alerts” icon
• Select “Alert Settings” from the menu
• Select “Speed Alert”
• Define the speed parameter for the alert
• Toggle on/off to set or disable the alert
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© 2016, Verizon Telematics Inc. All rights reserved. | In-Drive® is a registered trademark of Verizon Telematics Inc.
State Farm® and Drive Safe & Save™ are registered trademarks of State Farm Mutual Automobile Insurance Company.
1020 Rev. v8 11.11.15
Troubleshooting Tips
NOTE: If you experience any problems with your vehicle or your vehicle’s performance that you suspect may be
related to the In-Drive device, remove the In-Drive Communicator and call 888.270.0267 immediately for technical
assistance.
Why did I receive an Uninstalled Device Notification Email?
Either your In-Drive Communicator is not plugged in or it may be improperly plugged into the OBD-II Port. Review the
instructions in the Quick Start Guide to ensure it’s plugged in correctly. You may have also received an email if your device has been unplugged for more than 10 days. If your device is plugged in and you received the notification, unplug the
device, and plug it back in.
Why did I receive a VIN Mismatch Email?
If your device is plugged into a vehicle other than the one it is registered to, you will receive the VIN Mismatch Email.
If your device is properly plugged into the correct registered vehicle, simply unplug the device and plug it back into the
OBD-II Port. If you receive a second VIN Mismatch email, please contact the In-Drive Support Center at 888.270.0267.
I have paired my Bluetooth mobile phone with my In-Drive Visor Clip. Why is it not working?
After pairing your mobile phone with the Visor Clip, your phone must remain in the car, with the In-Drive Communicator
plugged in correctly. You should attach the clip to the drivers’ side of the vehicle.
Why won’t my In-Drive Visor Clip charge?
You must first turn the Bluetooth switch on and then off again to bring the Visor Clip out of hibernation. Then follow the
instructions in the Quick Start Guide to charge your Visor Clip.
Should I charge the In-Drive Communicator?
No, the In-Drive Communicator does not need to be charged – the micro-USB port is simply the manufacturer’s service
port.
I plugged in the In-Drive Communicator and my car alarm has been going off. What should I do?
The device may interfere with some car alarm systems, whether installed by the dealer or a third-party. If you’ve encountered this problem, please contact the In-Drive Support Center at 888.270.0267.
The red LED on my In-Drive Visor Clip is flashing quickly. What should I do?
If you ever see the red LED light flashing quickly on your In-Drive Visor Clip, check to ensure the In-Drive Communicator
is firmly installed in the on-board diagnostic (OBD) port under your dashboard and is within 20 feet of the Visor Clip. If this
does not remedy the problem, please call the In-Drive Support Center at 888.270.0267 as soon as possible.
Note: If you subscribe to the In-Drive Guardian package you will not be able to make emergency or roadside assistance calls until this is
resolved.
What should I do if my device malfunctions?
If you experience any problems with your vehicle or your vehicle’s performance that you suspect may be related to the
In-Drive device, remove the In-Drive Communicator and call the In-Drive Support Center at 888.270.0267 immediately for
technical assistance.
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© 2016, Verizon Telematics Inc. All rights reserved. | In-Drive® is a registered trademark of Verizon Telematics Inc.
State Farm® and Drive Safe & Save™ are registered trademarks of State Farm Mutual Automobile Insurance Company.
1020 Rev. v8 11.11.15
What if my In-Drive devices are lost or stolen?
If your In-Drive devices are lost or stolen, call the In-Drive Support Center at 888.270.0267. The Customer Specialist will
be able to assist you with replacements. If your Visor Clip Car Charger is stolen, you can also use any standard car charger with a micro-USB connector to charge your In-Drive Visor Clip. Alternatively, the In-Drive Visor Clip can be charged
from most laptops and computers with a standard micro-USB cable.
Privacy
Why is there a separate Customer Agreement and Privacy Policy for In-Drive?
In-Drive services are powered by Verizon Telematics Inc. When you enroll in the program you are agreeing to the In-Drive
Customer Agreement and In-Drive Privacy Policy. To learn more visit www.in-drive.com/sf and click on the links at the bottom of the page.
Will Verizon Telematics Inc. share my information with anyone else?
Verizon Telematics Inc. may only share information as required or permitted by law and as stated in the In-Drive Customer Agreement and In-Drive Privacy Policy. To learn more visit www.in-drive.com/sf and click on the links at the bottom
of the page.
Cancellation
How do I cancel my program enrollment?
To cancel at any time, please contact the In-Drive Support Center at 888.270-0267 and dispose of your In-Drive Visor Clip
and In-Drive Communicator in an environmentally responsible way.
11
© 2016, Verizon Telematics Inc. All rights reserved. | In-Drive® is a registered trademark of Verizon Telematics Inc.
State Farm® and Drive Safe & Save™ are registered trademarks of State Farm Mutual Automobile Insurance Company.
1020 Rev. v8 11.11.15