STANDARD FOR CERTIFICATION
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No. 2.9 Approval Programmes
Approval of Service Suppliers
No. 415
Service Suppliers Engaged in Servicing
of Lifeboats, Launching Appliances
and On-Load Release Gear
AUGUST 2013
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FOREWORD
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Standards for Certification
Standards for Certification (previously Certification Notes) are publications that contain principles, acceptance criteria
and practical information related to the Society's consideration of objects, personnel, organisations, services and operations. Standards for Certification also apply as the basis for the issue of certificates and/or declarations that may not necessarily be related to classification.
© Det Norske Veritas AS August 2013
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Standard for Certification - No. 2.9, August 2013
Approval of Service Suppliers No. 415
CHANGES – CURRENT – Page 3
CHANGES – CURRENT
General
This document supersedes Approval Programme No. 415, October 2009.
Text affected by the main changes in this edition is highlighted in red colour. However, if the changes involve
a whole chapter, section or sub-section, normally only the title will be in red colour.
Main Changes
• Sec.1 General
— [1.1] has been updated.
— [1.4] has been amended; 18 months intermediate audit requirement removed.
• Sec.3 Approval procedures
— [3.2.3]: References to the ISO 9000 series have been updated.
— [3.3] has been amended; 18 months intermediate audit requirement removed.
• Sec.6 Cancellation of the certificate of approval
— In [6.1] a list item regarding intermediate audit has been removed.
Editorial Corrections
In addition to the above stated main changes, editorial corrections may have been made.
DET NORSKE VERITAS AS
Standard for Certification - No. 2.9, August 2013
Approval of Service Suppliers No. 415
Contents – Page 4
CONTENTS
CHANGES – CURRENT ................................................................................................................... 3
1
General ................................................................................................................................... 5
1.1
1.2
1.3
1.4
Scope ......................................................................................................................................................5
Objective ................................................................................................................................................5
Extent of engagement ...........................................................................................................................5
Validity...................................................................................................................................................5
2
Servicing station requirements............................................................................................. 5
2.1
2.2
2.3
Submission of documents ....................................................................................................................5
Extent of approval ................................................................................................................................6
Manufacturer approval of service supplier........................................................................................6
2.4
Quality assurance system .....................................................................................................................6
2.4.1
2.4.2
Quality system ........................................................................................................................................................ 6
Quality assurance system........................................................................................................................................ 6
2.5
2.6
Training of personnel ...........................................................................................................................6
Supervisor..............................................................................................................................................6
2.7
2.8
2.9
2.10
2.11
2.12
2.13
Inspectors...............................................................................................................................................6
Personnel records..................................................................................................................................6
Equipment, tools, materials, spare parts etc. .....................................................................................6
Administrative procedures...................................................................................................................7
Procedures and instructions ................................................................................................................7
Verification ............................................................................................................................................7
Sub-contractors .....................................................................................................................................7
2.14
Reporting ...............................................................................................................................................7
3
Approval procedures ............................................................................................................. 7
3.1
3.2
Initial audit ............................................................................................................................................7
The service suppliers relationship with the manufacturer of equipment........................................7
3.2.1
3.2.2
3.2.3
Certification of service supplier ............................................................................................................................. 7
Certification of service supplier including agents and/or subsidiaries ................................................................... 7
Service suppliers not nominated by the manufacturer............................................................................................ 8
3.3
Renewal audit ........................................................................................................................................8
4
Certificate of Approval ......................................................................................................... 8
4.1
Approval of the service supplier..........................................................................................................8
5
Information of alteration to the certified service operation system.................................. 8
5.1
Alteration ...............................................................................................................................................8
6
Cancellation of the Certificate of Approval ........................................................................ 8
6.1
6.2
Right to cancel .......................................................................................................................................8
Information............................................................................................................................................8
6.3
Re-approval ...........................................................................................................................................9
7
References............................................................................................................................... 9
CHANGES – HISTORIC ................................................................................................................. 10
DET NORSKE VERITAS AS
Standard for Certification - No. 2.9, August 2013
Approval of Service Suppliers No. 415
Sec.1 – Page 5
1 General
1.1 Scope
Firms providing services on behalf of the owner, such as service of lifeboats, launching appliances and on-load
release gears, the results of which may form the basis for the surveyor's decisions, may be approved by the
Society according to criteria established in this non-mandatory/voluntary approval programme.
Reference is made to:
— DNV Rules for Classification of Ships, Pt.1 Ch.1 Sec.1 B1100 and D200
— DNV Rules for Classification of High Speed, Light Craft and Naval Surface Craft, Pt.1 Ch.1 Sec.3 A400
— DNV Offshore Codes DNV-OSS-101/102/103 Ch.1 Sec 2 A900
In the following, such firms are referred to as the service supplier.
When work carried out by service suppliers are used by surveyors in making decisions affecting statutory
certifications, the service suppliers are subject to approval by the Society where the Society is so authorised by
the relevant flag administration.
For such services the Society may accept approvals done by the flag administration itself or duly authorised
organisations acting on behalf of the flag administration
1.2 Objective
The objective of this approval programme is to ensure that the service supplier have qualified personnel and
have implemented written systems for training, control, verification and reporting. In addition, service
suppliers shall furnish the necessary technical equipment and facilities commensurate with providing a
professional service.
1.3 Extent of engagement
The approval programme defines the procedures required in obtaining the Society's approval for service of
lifeboats, launching appliances and on-load release gears on ships, high speed and light craft and mobile
offshore units classed by the Society. This approval programme is in agreement with recommendations stated
in IMO MSC.1/Circ.1277.
1.4 Validity
The approval will be valid for three (3) years.
For cancellation of approval, see Sec.6.
2 Servicing station requirements
A certificate of approval will be awarded and maintained on the basis of compliance with the following:
2.1 Submission of documents
The following documents shall be submitted:
— an outline of the service supplier’s organisation and management structure, including any subsidiaries to
be included in the approval
— a list of nominated agents
— experience of the servicing station in the specific service area
— a list of technicians, inspectors and supervisors documenting training and experience within the relevant
service area, including qualifications in accordance with the guidelines detailed in Annex to MSC.1/
Circ.1277, item 1.1, and in the Appendix attached thereto
— description of equipment used for the particular service for which approval is sought
— a guide for operators of such equipment
— training programmes for operators, technicians and inspectors
— check lists and record formats for recording results of the services referred to in [2.14]
— quality manual and/or documented procedures covering requirements given in [2.14]
— evidence of approval/acceptance by other certification bodies, if any
— information on the other activities which may present a conflict of interest
— record of customer claims and corrective actions requested by the Society and/or other certification bodies
— where relevant, list and documented licenses granted by equipment's manufacturer.
The service supplier shall provide evidence that it has been authorised or licensed by the equipment's
DET NORSKE VERITAS AS
Standard for Certification - No. 2.9, August 2013
Approval of Service Suppliers No. 415
Sec.2 Servicing station requirements – Page 6
manufacturer to service the particular makes and models of equipment for which approval is sought.
Alternatively, if approval is sought based on item 5 in Annex to MSC.1/Circ.1277, the service supplier shall
provide evidence of prior authorization for the equipment and/or experience and expertise as authorised service
supplier.
2.2 Extent of approval
The service supplier shall demonstrate, as required in [2.6] to [2.14], that it has the competence and control
needed to perform the services.
2.3 Manufacturer approval of service supplier
The manufacturer shall approve its service supplier according to MSC.1/Circ.1206, Annex 1.
Alternatively, a service supplier may be approved by the Society in accordance with MSC.1/Circ.1206, Annex
1, item 9 and MSC.1/Circ.1277, item 5.
2.4 Quality assurance system
2.4.1 Quality system
The service supplier shall have a documented quality system, including at least the following:
—
—
—
—
—
—
—
—
code of conduct for the relevant activity
maintenance and calibration of equipment
training programmes for personnel
supervision and verification to ensure compliance with operational procedures
recording and reporting of information
quality management of subsidiaries and agents
job preparation; and
periodic review of work process procedures, complaints, corrective actions and issuance, maintenance and
control of documents.
2.4.2 Quality assurance system
A documented quality system complying with the most current version of ISO 9000 series and including the
above items, would be considered acceptable.
2.5 Training of personnel
The service supplier is responsible for the qualification, training and certification of its supervisors, inspectors
and technicians in accordance with Annex to MSC.1/Circ.1277, item 1.1 and the “guidelines for certification
of personnel for servicing and maintenance of lifeboats, launching appliances and on-load release gear”,
detailed in appendix to the mentioned circular.
Records of qualifications and training shall be maintained.
2.6 Supervisor
The service supplier shall have a supervisor responsible for the correct execution of service and maintenance
and for the professional standard of the inspectors and their equipment as well as for the professional
administration of the working routines. The supervisor shall have minimum 2 years experience as a technician
or inspector. He bears the total responsibility for the execution of the assignment and for the final report.
2.7 Inspectors
The inspector carrying out the service and maintenance shall be properly trained by the service supplier and
shall have at least 1-year experience before carrying out unsupervised service or maintenance.
2.8 Personnel records
The service supplier is required to keep records of the approved supervisors, technicians and inspectors. The
record shall contain information on age, formal education, training and experience for the services for which
they are approved.
2.9 Equipment, tools, materials, spare parts etc.
The service supplier shall have the necessary tools, equipment, materials, spare parts and facilities available for
the service, as detailed in Annex to MSC.1/Circ.1277, item 1.
A record of the equipment and instruments used shall be kept and the record shall contain information on
maintenance and calibration as necessary.
DET NORSKE VERITAS AS
Standard for Certification - No. 2.9, August 2013
Approval of Service Suppliers No. 415
Sec.3 Approval procedures – Page 7
2.10 Administrative procedures
The service supplier shall have an order reference system where each engagement is traceable to the
measurement record.
2.11 Procedures and instructions
The service supplier shall have documented procedures and instructions for how to carry out service and
maintenance of equipment. The procedures should include requirements for recording the nature and extent of
damages to and defects found in equipment during servicing, maintenance and repair work. These data shall be
made available to the Society upon request.
Manufacturers must be notified of any failure or damage to equipment covered by this approval program. Any
alterations or repairs shall be approved by the Maker.
2.12 Verification
The service supplier shall verify that all service and maintenance provided are carried out in accordance with
approved procedures.
2.13 Sub-contractors
The service supplier shall give information of agreements and arrangement if any parts of the services provided
are sub-contracted. Particular emphasis shall be given to quality management by the service supplier in
following-up of such subcontracts. Subcontractors providing anything other than subcontracted personnel or
equipment shall also meet the requirements of [2.1] to [2.14].
2.14 Reporting
A report, traceable to the order reference system, shall be written for each order. The report shall be based on
standard forms and shall include at least:
—
—
—
—
a description of the work performed
information on any deficiencies found on components or equipment
information on any non-conformances and any replacements of parts or equipment
a statement, in accordance with MSC.1/Circ.1206, Annex 1, item 15, confirming that the lifeboat
arrangements remain fit for purpose
— a copy of the Certificate of Approval.
All reports and checklists shall be correctly filled out and signed by the person who carries out the inspection
and maintenance work and shall also be signed by the company’s representative or the ship’s master.
One copy of the report shall be handed over to the ship for filing onboard, and one copy shall be filed by the
service supplier.
3 Approval procedures
3.1 Initial audit
The surveyor will carry out an audit of the service supplier once all documentation and information received
from the service supplier has been evaluated.
Additionally, certification is conditional on a practical demonstration of the specific service performance as
well as satisfactory reporting being carried out.
3.2 The service suppliers relationship with the manufacturer of equipment
3.2.1 Certification of service supplier
A supplier which works as a service supplier for manufacturer(s) of equipment (and as a service supplier in this
field), shall be assessed by the manufacturer(s) and nominated as their agent. The manufacturer shall ensure
that appropriate instruction manuals, material etc. are available for the agent as well as of proper training of the
agent's personnel. Unless coming under the requirement below, such service suppliers shall be approved on a
case-by-case basis in accordance with this procedure.
3.2.2 Certification of service supplier including agents and/or subsidiaries
If a service supplier applies to the Society for the inclusion of their nominated agents and/or subsidiaries in the
Certificate of Approval, then the service supplier must have implemented a quality assurance system certified
in accordance with the most current version of ISO 9000 series.
The service supplier shall ensure effective controls of agents and/or subsidiaries even if the agents or subsidiaries
have an effective quality control system complying with the most current version of ISO 9000 series.
DET NORSKE VERITAS AS
Standard for Certification - No. 2.9, August 2013
Approval of Service Suppliers No. 415
Sec.4 Certificate of approval – Page 8
Such approvals shall be based upon an evaluation of the quality assurance system implemented by the parent
company against minimum the most current version of ISO 9000 series.
The Society will follow up the adherence to this quality assurance system by performing audits on such agents
or subsidiaries against the most current version of ISO 9000 series.
3.2.3 Service suppliers not nominated by the manufacturer
In cases where the manufacturer does not exist or is not able to nominate any service suppliers to conduct
service on their equipment, the Society may consider to approve independent companies to act as service
suppliers for equipment made by that manufacturer, notwithstanding [3.2.1] above.
Such approvals will only be considered if the service supplier can give sound reasoning substantiating the
unavailability of service suppliers nominated by manufacturer.
Service suppliers seeking approval by the Society under this arrangement must propose alternative measures,
technically and quality assurance wise, ensuring the same reliability of serviced equipment as that serviced by
a service supplier nominated by a manufacturer. These alternative measures shall cover at least:
a)
b)
c)
d)
procedures for training and certification of personnel
availability of instructions and manuals for service and operation of the equipment
availability of necessary spares and tools
description of which measures the service supplier has made to obtain information on potential weaknesses
of, or accidents involving, the equipment in question
e) extended practical testing of lifeboat, launching appliance or on-load release gear in order to compensate
for uncertainty in the issues mentioned in a) to d) above due to unavailability of the manufacturer.
3.3 Renewal audit
Renewal or endorsement of the certificate of approval shall be made at intervals not exceeding 3 years.
Verification shall be through audits confirming, or otherwise, that approved condition is being maintained. At
least three months before the period of validity expires, the service supplier shall apply to the Society for
renewal of the certificate of approval.
4 Certificate of approval
4.1 Approval of the service supplier
If the submitted documentation and the surveyor's audit and the practical demonstration are found satisfactory
then the service supplier will receive a certificate of approval. The certificate of approval will be published on
the Internet at http://exchange.dnv.com/.
5 Information of alteration to the certified service operation system
5.1 Alteration
In case where any alteration to the certified service operation system of the service supplier is made, then such
alteration is to be reported immediately to the Society.
A re-audit may be required when deemed necessary by the Society.
6 Cancellation of the certificate of approval
6.1 Right to cancel
The Society reserves the right to cancel the certificate of approval in the following cases:
— where the service or maintenance was improperly carried out or results were improperly reported
— where a surveyor finds deficiencies in the approved service operation system of the service supplier and
appropriate corrective action is not taken
— where the service supplier fails to inform of any alteration, as given in Sec.5
— where willful negligence or omissions are ascertained.
6.2 Information
The Society reserves the right to cancel the certificate of approval and to inform interested parties accordingly.
DET NORSKE VERITAS AS
Standard for Certification - No. 2.9, August 2013
Approval of Service Suppliers No. 415
Sec.7 References – Page 9
6.3 Re-approval
A service supplier who has had the certificate of approval cancelled may apply for re-approval after a period
of six (6) months. Re-approval is not allowed if the cancellation was based on a grave fault, such as a violation
of ethics.
7 References
—
—
—
—
—
—
DNV Rules for Classification of Ships, Pt.1 Ch.1 Sec.1 B1100 & D200
DNV Rules for Classification of High Speed, Light Craft and Naval Surface Craft, Pt.1 Ch.1 Sec.3 A400
DNV-OSS-101/102/103 Ch.1 Sec.2 A900
SOLAS Ch. III, Reg. 20, Item 11
IMO MSC.1/Circ.1206, Annex 1
IMO MSC.1/Circ.1277 with Annex.
Note
Please note that the word Service Provider is used in MSC.1/Circ. 1277, while DNV use service supplier.
DET NORSKE VERITAS AS
Standard for Certification - No. 2.9, August 2013
Approval of Service Suppliers No. 415
CHANGES – HISTORIC – Page 10
CHANGES – HISTORIC
Note that historic changes older than the editions shown below have not been included. Older historic changes
(if any) may be retrieved through http://www.dnv.com.
October 2009 edition
This was the first edition.
DET NORSKE VERITAS AS