After introducing the new solution, it has greatly reduced
the number of assistance requests
Since the introduction of the AMDP PRO document
management solution, the user calls for trouble shooting on our
document management equipment reduced dramatically – by as
much as 95 per cent. In the past, the IT department received a lot
of calls for fuser replacement, paper jam, etc. It took time to followup with these issues until they were resolved. With the new system,
helpdesk calls have dropped to almost zero.
This frees up staff to spend more time on more
strategic work, which represents a saving to the
company. Naturally, we’re happy about this, in
addition, users are also happy, since they are
using a print solution that performs better and
is easier to use. Their feedback has been very
positive.
Dr Vincent Yu,
Fuji Xerox helps Solomon Systech
set up a greener, more efficient office
IT Manager,
Solomon Systech Limited
Dr. Yu indicated that, once users are fully familiarised themselves with the new
solution, they will start considering deploy other AMDP PRO’s features, such as
mobile document management, to further enhance users’ productivities when
they work outside the office.
Descriptions in this material, product specifications and/or appearances are subject to change without prior notice due to
improvements. Other company names or product names are registered trademarks or trademarks of each company.
<Reproduction Prohibitions> Please note that reproduction of the following is prohibited by law:
Domestic and overseas bank notes and coins, government-issued securities, national bonds and local bond certificates.
Unused postage stamps and post cards. Certificate stamps stipulated by law. The reproduction of works for copyright
purposes (literary works, musical works, paintings, engravings, maps, cinematographic works, photographic works, etc.) is
prohibited except when they are reproduced personally, at home or within limited range according to the above. This product
is equipped with an anti-counterfeit feature. This feature is not intended to prevent illegal reproduction. Be extremely careful
about the management of equipment used.
For more information or detailed product specifications,
call or visit us at
Fuji Xerox (Hong Kong) Ltd.
8th Floor, Cityplaza 3
14 Taikoo Wan Road,
Taikoo Shing, Quarry Bay, H.K.
Customer Support Centre: 2513 2513
Fax: 2513 2518
http://www.fujixerox.com.hk
XEROX, and the sphere of connectivity design are registered tradmarks or
trademark of Xerox Corporation in the US.
Apeos is registered trademark of Fuji Xerox Co. Ltd.
* The contents described herein are correct as of September 2011. CASE/SEP11/FXHK
Fuji Xerox helps Solomon Systech set up a greener,
more efficient office
Solomon Systech Limited (Solomon Systech) was set up in Hong
Kong in 1999. It is a leading semiconductor company providing
display integrated circuit (IC) products and system solutions on
an international basis under its own global brand. The company
aims to be a one-stop-shop for display IC chips and system
solutions. At the end of 2010, Solomon Systech had about 480
employees, of whom 280 were working at the Solomon Systech
headquarters at Hong Kong Science Park.
The drive to create an efficient and green working
environment
As a socially responsible company, Solomon Systech is committed to
continuously improving its products, technologies, services and solutions
so as to deliver genuine value to its customers, protect the environment,
prevent pollution and comply with legal requirements. That same drive
to constantly improve also underpins its environmental protection
initiatives, which have helped the company to obtain the international
ISO14001 environmental management certification.
In terms of managing its daily office operations, Solomon Systech is
always looking for ways to increase the productivity of its staff. It also
prioritises a ‘green’ work environment, in line with its CSR objectives.
“Solomon Systech has been encouraging its employees to protect the
environment and minimize the waste of resources. For our part, in
our procurement activities we actively source office equipment and
solutions from vendors whose products are green and energy-efficient,”
said Dr Vincent Yu, IT Manager, Solomon Systech Limited. “We also
encourage staff to take everyday environmentally-friendly measures,
such as limiting non-essential copying and using double-sided printing
to reduce paper use.”
Solomon Systech aims to keep its business and corporate operations
as streamlined as possible and takes a rigorous approach to finding
areas where greater efficiency or environmental performance can be
achieved. Previously, the company did not bet all functions on single
multifunctional device. The office was equipped with individual scanning,
printing, copying and fax machines, and the company was always
looking for a more reliable, energy efficient and environmental friendly
solution that would integrate multiple functions reliably and seamlessly
integrate with its existing SharePoint document management system.
This would mean a welcome upgrade to existing equipment that would
provide greater efficiency and ease-of-use for staff, in turn helping them
to be more productive.
As a result of the seminars, Dr. Yu knew that Fuji Xerox’s
ApeosPort-IV C5570 multi-function device came with a host of
new technologies. Its AMDP PRO portal, designed to integrate
easily with the SharePoint document management system,
would allow Solomon Systech staff to scan documents directly
to the server, significantly reducing the number of steps required
to do so with the company’s existing set-up. Not only was the
C5570 more energy-efficient, but it was also faster – the whole
system can be warmed up in 28 seconds. All of this would help
to increase employee productivity.
Dr Yu says this was potentially a win-win situation: not only
was the new solution faster and easier to use, but it would
also further the company objective of making operations more
environmentally sustainable. On behalf of Solomon Systech,
Dr. Yu contacted Fuji Xerox to enquire about the possibility of
deploying the new solution, and either replacing or integrating
all of the company’s existing equipment.
Reviewing user needs to pick the right solution
After taking the time to understand Solomon Systech’s
requirements, Fuji Xerox suggested that the company to
start off by conducting a comprehensive internal document
management and operations survey. Once complete, the survey
results would inform the planning process to ensure that any
upgrade could genuinely meet users’ needs.
Although the company had
added a few new photocopying
equipment six months earlier, we
participated in seminars organised
by Fuji Xerox and became convinced
that the ApeosWare My Document
Portal (AMDP) PRO Document
Management Solution with the
ApeosPort-IV C5570 multifunction
device was the solution that could
best meet our needs.
Dr Vincent Yu,
IT Manager,
Solomon Systech Limited
“To ensure we got a document management solution that
matched our requirements and could be implemented with
minimal disruption to our operations, Fuji Xerox deployed a
‘pilot’ of the document management system in our office,
inviting colleagues from different departments to try it out and
provide feedback. This gave us a reliable basis for identifying
the most appropriate solutions and features,” said Dr. Yu. The
entire pilot program, from the design stage (in which employees
participated) through to the trial and gathering of feedback
lasted about one month.
RESULT
Fortunately, employees were very satisfied with
their new document management capabilities.
Once the survey had been conducted, Fuji Xerox
worked closely with Dr. Yu and his team to design
and deploy a solution to meet the company’s
objectives.
To help staff cope with the switch and get accustomed to the new
equipment as quickly as possible, Fuji Xerox conducted a number
of training sessions for Solomon Systech staff, streamlining the
upgrade without adversely affecting the user experience.