CLICK FIELD SERVICE EDGE
Click Field Service Edge propels rapid value with real-time, intelligent
decision making delivered to users through automated context-based
recommendations for service planning, execution and analysis.
Click Field Service Edge connects internal and 3rd party service
professionals to the business and to customers with collaborative
mobile tools that improve the experience for all stakeholders in the
service chain. Business agility is driven through limitless computing
elasticity, analytics and unparalleled performance.
Click Field Service Edge offers enterprises the choice of two
packaged offerings designed to meet the needs of their field service
organization. Both editions deliver ClickSoftware’s market-leading
field service management technology; with a full suite of mobility,
field service automation, scheduling optimization and real-time
recommendations. Regardless of the edition, service organizations
benefit from patented artificial intelligence that transforms field
service from reactive to predictive, while the richest mobility suite
in field service elevates technicians to field service professionals,
making them positive brand ambassadors delivering service that
delights customers.
Click Field Service Edge is available in two public cloud-based,
multi-tenant editions, Professional and Ultimate, with a platform
architecture that provides world class security, scalability, and
performance for mission critical service operations.
 Click Field Service Edge Professional
is the ideal solution for service organizations that require
an agile field service management solution focusing on
visibility, control and intelligent automation for customer
process efficiency and field service cost reductions. The
Professional edition includes: intelligent scheduling
and dispatch for optimized customer interactions, an
advanced mobile solution designed specifically for field
service professionals and service operational reports and
analytics measuring best practice field service KPIs.
Click Field Service Edge Professional provides the ability
to address any service scenario for customer facing work
performed by any individual field service professional,
and can be implemented in weeks.
 Click Field Service Edge Ultimate
is the most comprehensive solution in the market
for field service organizations facing any service
demand type at every level of sophistication. Whether
customer-facing or long cycle work typical for asset
maintenance or construction, from individual field
service professionals to teams and crews, the Ultimate
edition empowers field service organizations to account
for different business lines with diverse needs within a
single solution.
Product Features
Click Field Service Edge
Professional Ultimate
TASK & RESOURCE MANAGEMENT
Task management
Contractor management
Pre-defined task status workflow
Sophisticated task management On-call shift Management
Crew Management
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Click Field Service Edge
Professional Ultimate
Business user-defined
service policies
Simulation tool for improved schedule quality a
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CUSTOMER ENGAGEMENT
Uber-like customer experience
user interface
MOBILITY Multi-channel, real-time customer notifications
Real-time Task Operations Board Immediate Customer surveys
(Offline support)
Field Service execution updates SOCIAL COLLABORATION
Timesheet
Field Service Chat
Availability management
Health & safety
REPORTING & ANALYTICS
Self-Scheduling
Field service performance reports
Routing & Mapping
Fully
customized
service
Real-time traffic performance reports
Rapid mobile application configuration
INTEGRATION
Team supervision, performance Web-based Integration
and planning
Field change management
ADMIN
User and Role Management
INTELLIGENT SCHEDULING
Real-time monitoring console
& DISPATCH
Audit
Trail
Scheduling and dispatch center
Form-based and drag and drop
Optimized customer appointments
configuration
Real-time business notifications
Multi-languages
Real-time mapping and
Advanced
Audit
Trail
street-level routing
Automatic Emergency/
high priority Scheduling
SERVICES
Sophisticated scheduling
Basic support contract
Training
AI-BASED SCHEDULE
Sandbox and development
AvailableAvailable
OPTIMIZATION
environments
Configurable and pre-defined
Premium support contract
AvailableAvailable
service policies
and
SLA
Real-time optimization Fast time-to-value
AvailableAvailable
deployment package
Click Field Service Edge extensions
Available
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Please visit clicksoftware.com
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ClickSoftware is defining field service engagement, empowering the world’s most customer-centric and demanding organizations to optimize the
full potential of every service interaction. With ClickSoftware, field service becomes the new competitive lever to drive differentiation and business
value. The Click Field Service Edge Platform arms field service leaders with the smartest technologies, a limitless technology-forward platform, and
the knowledge gained from a global community of best practices.
Exclusively focused on field service since creating the market, ClickSoftware has managed billions of service engagements and is relied upon by nearly
a million field service professionals every day. The company is the recognized market and technology leader by analyst firms including Gartner, IDC
and Frost & Sullivan. And, Click is the field service solution of choice for Salesforce, SAP and top systems integrators. More than 350 global enterprises
across 20+ industries tap into ClickSoftware for the world’s smartest thinking in field service. ClickSoftware. The field service leader.
Americas +1 (888) 438-3308 (from US or Canada) or +1 (781) 272-5903 ,+55 (0) 2139580434 (from Brazil), Western Europe +44 (0) 1628 607000 , Central and Eastern Europe +49 (0) 69 489813-0, Asia
Pacific +972 3 765-9400 (from Tel Aviv) , +61 (0) 3 9946-6400 (from Melbourne), +91 124-4947050 (from New Delhi)