DMG MORI LifeCycle Services
DMG MORI LifeCycle Services
Maximum availability
Top-quality original spare parts
Spare parts – unbeatable
logistics services,
short delivery times!
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Spare parts service
Maintenance kits
Replacement parts service
Online store
Spare parts service
Strong logistics network –
top-quality service with a global presence.
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We won't keep you waiting:
All orders are processed centrally and spare parts
are dispatched from the nearest Spare Parts Centre.
We use the global network of all our DMG MORI
warehouses – for top delivery times.
germany
Global Parts Centre, Geretsried
japan
Global Parts Centre, Nara
Highlights
++ Global logistics network covers all markets
++ Over € 200 million of spare parts in stock and an availability
rate of over 95 %
++ More than 280,000 different items in stock
usa
American Parts Centre, Dallas
india
Indian Parts Centre, Chennai
++ Original spare parts straight from the manufacturer
++ Wide range of spare parts also available for older machines
dating back to 1970
++ Order from anywhere in the world via our 24 / 7 service
hotline or DMG MORI online store (EU countries)
++ New and replacement parts available
thailand
Thailand Parts Centre, Ayutthaya
china
China Parts Centre, Shanghai
Spare parts service
Maximum availability –
fast delivery.
Original spare parts ensure the highest quality and safety. Enjoy the benefits of our global network of six locations and more than 280,000 line items for all DMG MORI machine tools. These
spare parts can be delivered within 24 hours* in more than 95 % of cases!
* Applies exclusively on working days for items designated as 'in stock' and with express or overnight delivery.
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Available around
the clock!
It really is that easy to order spare parts
Via the DMG MORI 24 / 7 service hotline:
Place an order at any time of day. You can find all DMG MORI 24 / 7 service hotlines at www.dmgmori.com
From your local DMG MORI branch:
You can order spare parts from your nearest DMG MORI branch during business hours.
In the DMG MORI online shop:
The DMG MORI online shop, shop.dmgmori.com, is available in all EU countries.
Take advantage of this easy way to order with free delivery!
Spare parts service
Maintenance kits
Replacement part service
Online store
Spare parts service
280,000 items in stock –
95 % spare parts availability rate.
With over 300 employees at our six spare parts warehouses around the world, we are a major service
centre stocking over 280,000 different ready-to-ship spare parts, conversion parts, add-on and
retrofit parts. For our customers, this translates into a spare parts availability rate of over 95 per cent
across all DMG MORI technology areas. Wherever and whenever you need a spare part, you can count
on DMG MORI.
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Top logistics
facilities for large
and small parts
Two Global Parts Centres in Germany and Japan
and four other centres in Asia and the USA.
The extensive network of our spare parts centres
combines maximum spare parts availability with
unbeatable response times to form a top-quality
service for DMG MORI customers.
View the
video on DMG MORI
spare parts:
Spare parts service
Guaranteed supply –
years after purchasing your machine.
By selecting a machine tool from DMG MORI, you are opting for cutting-edge technology and top
quality in your production facility. You can expect the same of our spare parts service. We can supply
all spare parts for at least 10 years after the purchase of a DMG MORI machine.
Maintenance kits
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Low-price original replacement
parts in a complete package.
Compiled by our experts. Maintenance kits customised for each
individual machine model! Your advantage – everything in a
single package at a reduced price.
You also have access to our services such as Inspection Plus and
Maintenance Plus, allowing you to maximise your machine’s
performance. Find out more at www.dmgmori.com.
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Highlights
++ Guaranteed machine
availability
++ All important wear parts in
one kit
++ Prevention of any subsequent
and expensive damage
Example: CTX 410
Example: NL 2500 Y / 700
maintenance kit
maintenance kit
Timing belt X, Y and Z axes, external
seal, filter pad, filter cartridge, carbon
filter, filter
Proximity switch, O-ring, stripper,
filter element
++ Save up to 25 % with an
attractive package price
++ More than 200 different
maintenance kits available
Spare parts service
Maintenance kits
Replacement part service
Online store
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1: High-performance spindles
2: Coolant pumps
3: Original servo motors
Replacement part service
Replacement parts service –
cost-effective and reliable.
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Replacement parts are top quality, overhauled original spare parts. If you're looking for a cost-cutting option, but don't want to compromise on quality, our replacement parts service is the perfect
alternative to a new part. Ordering a replacement part and returning the defective one enables us to
offer you an attractive price.
Highlights
Your service info
++ You receive an original spare part from the
manufacturer at an attractive price
++ Our high DMG MORI quality standard is guaranteed
++ High availability with fast shipping
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Return and assignment of a reparable used part.
Invoicing of the replacement part or any additional
charges may vary between countries and regions.
You can also easily order selected spare parts from our
DMG MORI online shop*:
www.shop.dmgmori.com
++ 6 months' guarantee on all replacement parts
(12 months' warranty on all new parts)
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General overhaul and storage of
defective spare parts
Technical check,
commercial processing
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Return of the defective
replacement part
Delivery of the new part
Installation of the new part
Return of the defective
replacement part
Installation of the
replacement part
Technical check, credit note for
a reparable spare part
Delivery of the replacement part
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General overhaul and storage of
defective spare parts
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Go straight
to the DMG MORI
online shop*:
shop.dmgmori.com
Online shop*
shop.dmgmori.com – enjoy the major benefits
of shopping online, with free delivery!
Visit our DMG MORI online shop to place an order. Here you will find all DMG MORI accessories with
prices, product descriptions and technical specifications conveniently, at a glance, and around the
clock. Free shipping available. Order simply and quickly at: www.shop.dmgmori.com
Highlights
++ Free shipping
++ Shop and order in comfort at any time of day
++ Easy-to-use shop navigation with 11 product categories
++ Range of more than 150,000 different items
++ Detailed descriptions of all products
Spare parts – order quickly online
View more than 150,000 spare parts with prices
and technical details at a glance – around the clock.
Wide range, easy to order:
Replacement and wear parts are available for
all DMG MORI technology areas, including older
machines.
* The DMG MORI online shop is available in all EU countries!
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merchandise – top products for your home
and office
Now in the DMG MORI online shop. Order attractive
merchandise from our current range.
Our categories:
DMG MORI Porsche, office supplies, accessories,
luggage, clothing, lifestyle.
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DMG MORI LifeCycle Services
www.dmgmori.com
DMG MORI LifeCycle Services –
more than just a machine.
All our Service Hotlines
can be found at:
www.dmgmori.com
Local presence is our global strength. That’s why we offer you emergency
assistance around the clock. Whenever you need them, our experienced
and highly-qualified DMG MORI service staff can be contacted on your local
24 / 7 Service Hotline, 24 hours a day, 7 days a week.
DMG MORI 24 / 7 Service Hotline – we solve up to 60 % of all
problems over the phone. Call us for immediate support.
DMG MORI Service – Maintenance, repairs or preventive servicing.
You can depend on our certified technicians.
DMG MORI Training – Turbocharge your productivity and professional
knowledge. Get the maximum out of your machine.
DMG MORI Replacement Parts – Efficient logistics, rapid delivery times,
> 95 % replacement parts availability. Order on our 24 / 7 Service Hotline.
A unique product portfolio – our expertise guarantees your productivity.
All products and services of the DMG MORI LifeCycle Services portfolio can be found online at: www.dmgmori.com
DMG MORI Services GmbH
Gildemeisterstraße 60, D-33689 Bielefeld
Tel: +49 (0) 5205 74 3155, Fax: +49 (0) 5205 / 74 45 3155
info@dmgmori.com, www.dmgmori.com
PRO.D6854_0116UK Subject to technical changes. The machines depicted here may feature options, accessories and different control configurations.
PRO.Dxxxx_xxxxUK Subject to technical changes. The machines depicted here may feature options, accessories and different control configurations.
Maximise productivity, extend life cycles!