Feedback,
the breakfast of
champions
Kim Chamberlain
www.successfulspeaking.co.nz
Ph 04 232 3726
Success ful Speaking
Q:
What is one of the major factors
that separates highly successful
people from less-successful people?
A: How they view and deal with:
• Setbacks
• Mistakes
• Failures
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1. What is failure?
• An interpretation of events
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What is failure?
• Loss
• A tool
• Part of the package
• An opportunity
“Failure is the
opportunity to begin
again more intelligently”
Henry Ford
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2. Why do we fail?
a) Lack of knowledge or understanding
•
how life works
“You always pass
failure on the way to
success”
Mickey Rooney
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How life works
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2. Why do we fail?
Lack of knowledge or understanding:
•
•
•
how to do your job or business
your basic premise may be wrong
you have choices
•
poor habits
“You don’t fail overnight.
Instead, failure is a few errors in
judgement, repeated every day”
Jim Rohn
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2. Why do we fail?
b) Attitude
•
failure avoidance
•
inaction
“You can’t steer a
stationary car”
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2. Why do we fail?
Attitude:
•
hanging on
•
lack of commitment
•
lack of resilience
“I was on first name terms
with the bailiff.
He had milk and one sugar”
Bill Day
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3. Your style
Didn’t fear failure
…………………………………………...
Did fear failure
Took risks, took action
…………………………………………...
Avoided risks, didn't take action
Saw failure as a step on the way; …………………………………………...
Saw failure and success as opposites
saw that failure and success go
hand in hand
Saw the situation as temporary …………………………………………...
Saw the situation as permanent
Realised you had choices and …………………………………………...
Didn't see that you had choices, gave up
looked at other options,
other ways of doing it
Didn't know what to do … and
…………………………………………...
Didn't know what to do ... didn't find out
found out
Compartmentalised life so that …………………………………………...
failure didn’t impinge on all areas
Admitted failure, acknowledged it, …………………………………………...
Couldn't compartmentalise life so that
failure did impinge on all areas
Didn't acknowledge, didn’t move on
took it on board...and moved on
Accepted responsibility
…………………………………………...
Gave external reasons, blamed others or
external factors. Played the victim role
Cut losses and moved on
…………………………………………...
Hung on
100% committed
…………………………………………...
Half-hearted
Made mistakes once, learned
…………………………………………...
Repeated mistakes, formed a habit
…………………………………………...
Saw failure as a loss
from them
Saw failure as a loss and a
gaining of wisdom
Had an energy producing view
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of failure
…………………………………………...
Had an energy sapping view of failure
4. The Benefits
• You can learn
• You can teach
• It can open doors
“It shows they can take risks.
The way people deal with things
that go wrong is an indicator of
how they handle change”
Bill Gates
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5. What to do
when things go wrong
• Understand the stages
shock – fear – anger/blame – shame –
despair
• Wait
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5. What to do when things go wrong
• Focus on the future
• 90 / 10%
• 60 / 30 / 10%
• Cut your losses
• Attend to your health
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Free email service …
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“Success is the ability to go
from one failure to another
with no loss of enthusiasm”
Winston Churchill
“If you want to increase your
success rate,
double your failure rate”
Thomas J Watson snr
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