Quality
Management
System
Quality Management System
Manual
ISO 9001
Quality Management System
Quality System Manual
Approved by: Gordon Gibson
QSM Rev 16-12.04.2015
Page 1 of 7
Quality
Management
System
Introduction
The adoption of a Quality Management System is a strategic decision of an organization.
Industrial Scale Ltd. has instituted a formal Quality Management System as a means to
document, maintain and improve the processes of our business. This allows ISL to consistently
provide product to our customer that meets customer and applicable legal requirements while
aiming to enhance customer satisfaction. The Quality Management System conforms to and
comprehensively addresses the requirements of the ISO 9001 standard. ISL has maintained
ISO 9001 accreditation since August of 2001.
To enhance our operation, Industrial Scale Ltd. achieved accreditation with Measurement
Canada in July of 2004 and has maintained it annually since. In order to achieve these results
our existing Quality Management System was amended to meet the additional requirements
contained in the current version of the Measurement Canada document: S-A-01 “Criteria for the
Accreditation of Organizations to Perform Inspections Pursuant to the Electricity and Gas
Inspection Act and the Weights and Measures Act”. Accreditation compliments our service and
sales departments allowing ISL to offer our customers initial inspections and subsequent
inspections to their new and existing equipment as per the current version of the Schedule A of
our Accreditation Agreement with Measurement Canada. Schedule A names the recognized
technicians of ISL and lists the device types with which the recognized technician is authorized
to inspect. Only those test standards that have a valid verification and designation certificate
issued by Measurement Canada are used to perform inspections.
The integrity of our existing Quality Management System is maintained and enhanced by the
changes required by Measurement Canada.
ISL continually maintains a Certificate of Recognition (COR) from Motor Safety Association for
Saskatchewan for implementing an effective health and safety program. ISL has been COR
certified since October 2008.
The Quality Management System applies to all activities of the company.
Industrial Scale Ltd. is an independent Canadian owned company representing numerous
manufacturers of various weighing equipment. We have been in business since 1978. We are a
full service scale company providing sales, service, inspections, maintenance, repairs,
calibrations, installations and rentals of all types and brands of scales.
Industrial Scale Ltd. is located at:
445 Maxwell Cres.
Regina, Saskatchewan S4N 5X9
Phone:
(306)-949-1322 or 1-800-661-1588
Fax:
(306)-949-8842
Email:
sales@industrialscale.ca
Web Site: www.industrialscale.ca
The Quality Manager maintains controlled copies of the Quality System Manual. Uncontrolled
copies are for information only and are not maintained.
Quality System Manual
Approved by: Gordon Gibson
QSM Rev 16-12.04.2015
Page 2 of 7
Quality
Management
System
Quality System
1. Quality Policy
It is the policy of Industrial Scale Ltd. management to fully support and provide the necessary
resources for continual implementation of the Quality Management System. All employees
participate in quality management activities as incorporated into daily functional requirements.
All employees have been given the responsibility to ensure that quality is always put before
production.
It is the policy of Industrial Scale Ltd. management to fully support and provide the necessary
resources to meet the current version of the “Criteria for the Accreditation of Organizations to
Perform Inspections Pursuant to the Electricity and Gas Inspection Act and the Weights and
Measures Act” (S-A-01).
The management of Industrial Scale Ltd. is committed to meeting Measurement Canada’s legal
requirements.
Industrial Scale Ltd. helps our customers to protect their profits and reputations by providing
them with quality service that delivers weighing technologies, measurement accuracy and
equipment maintenance.
We strive for zero defects in everything we say and do.
When working with each customer ISL endeavors to treat the customer like he/she is the most
important customer regardless of the size of the business.
ISL improves the Quality Management System by reviewing with management, employees, and
customers on a continual basis.
The ISO 9001 system provides a framework for us to meet and exceed our quality objectives on
an ongoing basis.
2. Quality Objectives
Quality objectives are established and reviewed at Management Review meetings. Quality
objectives are documented in the Management Review minutes.
Quality System Manual
Approved by: Gordon Gibson
QSM Rev 16-12.04.2015
Page 3 of 7
Quality
Management
System
3. Structure
3.1
Industrial Scale Ltd. has established a Quality Management System that complies with
ISO 9001. The Quality Management System describes the key processes of Industrial
Scale Ltd. The process approach emphasizes actual interrelated and/or interacting
activities of ISL which transform inputs into outputs that are intended for the customer.
The process approach aims to enhance ISL’s ability to consistently conform to customer
and legal requirements while continually improving customer satisfaction.
3.2
The Quality Management System of Industrial Scale Ltd. is divided into three levels of
documentation. The first level deals with the overall quality system and includes an
introduction to the company, a description of the system and its documentation, a
summary of the organization structure and major responsibilities.
The second level consists of documentation dealing primarily with product or servicespecific activities and system support activities. This includes the six required ISO 9001
Quality Procedures (4.2.3 Control of Documents 4.2.4 Control of Quality Records, 8.2.2
Internal Audit, 8.3 Control of Nonconforming Product, 8.5.2 Corrective Action, 8.5.3
Preventive Action) along with process specific procedures such as sales, production
activities, evaluation and monitoring of products, processes and customer satisfaction.
The third level consists of work instructions and forms.
INDUSTRIAL SCALE LTD.
Quality System Manual
Procedures
Work Instructions and Forms
3.3
The quality procedures are numbered using the clause number of the ISO 9001
standard to which they primarily refer. Quality procedures are periodically evaluated and
improved.
3.4
The Cross Reference Table Form 62 is used to show the relationship between each
portion of the standard and the corresponding procedures and records.
Quality System Manual
Approved by: Gordon Gibson
QSM Rev 16-12.04.2015
Page 4 of 7
Quality
Management
System
4.
Major Processes
The major processes of Industrial Scale Ltd. are defined below:
Sales, ISL purchases merchandise from selected vendors and provides this
merchandise to our customers through direct sale and/or service where scale parts need
to be replaced. Under sales ISL has established procedures for the quotation of such
sales. Procedures are in place to purchase, receive, inventory and ship this
merchandise. Marketing becomes a process of sales as all employees of ISL seek to
improve or repair our customer’s weighing technologies.
Service, ISL provides service to our customers in the form of repairs, preventive
maintenance, routine calibrations and installations. To provide this service ISL has
established a system of procedures to quote the customer and schedule such services.
To provide each service ISL has trained weigh scale service technicians that follow the
ISL quality system to meet and exceed the standards set in the provision of service. ISL
has set up a quality training system to maintain the expertise of our weigh scale service
technicians.
Inspections, ISL is accredited to provide Inspections Pursuant to the Weights and
Measures Act for the device types specified on Schedule A by the Recognized
Technicians named on Schedule A within the scope of our accreditation agreement with
the Minister of Industry. This includes initial and subsequent inspections for both factory
and field installations. To provide such inspections ISL has recognized weigh scale
service technicians that have been evaluated through theoretical and practical
examinations and have been officially recognized within the scope of ISL’s accreditation
to inspect devices and issue certificates on behalf of Measurement Canada. To maintain
authority in inspecting devices technicians must demonstrate they have maintained their
knowledge and skills and are audited by Measurement Canada on a regular basis.
Rentals, ISL provides weighing technologies to our customers on a temporary basis in
the form of rentals. The quality system for the rental process includes quotation, pretesting of equipment, delivery and return of the equipment.
Administration, as it is described in the job descriptions of the President, Chief
Financial Officer, Manager of Operations, General Manager and the managers of
Service, Sales and Quality, incorporate human resources, financial management and
information technology to operate ISL.
Administrative Model
Administration
Sales
Quality System Manual
Approved by: Gordon Gibson
Service, Inspections
Rentals
QSM Rev 16-12.04.2015
Page 5 of 7
Quality
Management
System
5. Organization Chart
EXECUTIVE
President /Co-Owner
Chief Financial Officer/Co-Owner
OPERATIONS MANAGEMENT
Operations Manager
General Manager
OPERATIONS
Service
Sales
Sales Manager
Sales &
Marketing
Associate
Purchasing
Manager
Service
Manager
Weigh Scale
Service
Technician
Recognized
Weigh Scale
Service
Technician
Operations Manager
Technical
Lead/Trainer
Administrative
assistant for Service
Operational Support
General Manager
Accounting
Associate/Admin
Assistant
Accounting
Associate
Administrative
Assistant
The senior executives responsible for the operation are the President, Chief Financial Officer
and the Manager of Operations.
The senior managers responsible for overseeing the day to day operations are the Manager of
Operations, the General Manager, Service Manager, Sales Manager and the Quality Manager.
ISL maintains a written organization chart designating the assignment and reporting
relationships of all company employees.
Responsibilities and authorities of all company employees are described in Job Descriptions
and Procedures.
All employees of the company have the freedom, responsibility and authority to:
•
Initiate action to prevent the occurrence of product or service nonconformity.
•
Inspect the work which they perform.
•
Identify and record any product or service quality problem.
•
Initiate and recommend corrective action to improve product and processes.
•
Control further processing or delivery of non-conforming product until the
deficiency or unsatisfactory condition has been corrected.
•
Complete work consistent with the requirements for quality including the
company Quality System Manual, Quality Procedures and other related
documents.
Quality System Manual
Approved by: Gordon Gibson
QSM Rev 16-12.04.2015
Page 6 of 7
Quality
Management
System
6. Management Representative:
Teresa Hensrud
6.1
The executive management of Industrial Scale Ltd. has appointed one employee as the
Quality Manager and Management Representative for the ISO 9001 Quality Management
System. The Quality Manager, irrespective of other duties, has the freedom and authority to:
a) Ensure that quality system requirements are established, implemented and
maintained in accordance with the ISO 9001 Standard.
b) Report the performance and effectiveness of the company's quality system to
executive management for review and as a basis for improvement of the quality system.
c) Liaise with external bodies on matters relating to the quality system.
d) Ensure that quality comes before production. A review of any actual or potential
conflict is conducted annually with the Job Description review.
6.2
The Quality Manager is the Management Representative responsible to be the liaison
with Measurement Canada on matters relating to the accreditation of Industrial Scale Ltd. and
its quality system. For the purposes of obtaining Measurement Canada Accreditation the
Quality Manager is also responsible for ensuring that the organization:
a) Continues to comply with the requirements of the Weights & Measures Act and its
associated regulations, policies, procedures and programs; including implementing any
amendments that may occur; and
b) Notify Measurement Canada in writing the appointment of, or any change to the
Management Representative.
6.3
The Quality Manager reports directly to the President.
7.
Application of the Quality Management System
7.3
Design and development is excluded from the Quality Management System of Industrial
Scale Ltd. because no Industrial Scale Ltd. design is required in the sale, service and rental
processes of Industrial Scale Ltd. to meet customer requirements.
7.5.2 Validation of processes for production and service provision is excluded from the Quality
Management System because all processes have outputs that can be verified.
Quality System Manual
Approved by: Gordon Gibson
QSM Rev 16-12.04.2015
Page 7 of 7