DIGITAL RADIO FREQUENTLY ASKED QUESTIONS Where is digital radio available? Where can I buy a new DAB+ radio? Digital radio was launched by all commercial and public service broadcasters in Sydney, Melbourne, Brisbane, Adelaide and Perth in August 2009. Low power DAB+ trial signals commenced in Canberra in July 2010 and Darwin in August 2010. Major retailers throughout Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra* and Darwin* are stocking digital radios including; Harvey Norman, Dick Smith, Bing Lee, The Good Guys, Myer, David Jones, Big W, Kmart, JB Hi Fi, Target, Retravision and specialist audio retailers as well as online retailers. Can I receive digital radio? Type your postcode into the search function on digitalradioplus.com.au or sms your postcode to 0409 DRPLUS (0409 377 587). Will digital radio cost listeners anything? Digital radio is free. Listeners simply have to buy a new digital radio to listen. Digital radios are priced from as low as $30. There are no other costs - no subscription fees, no messing about with signing up, just tune in! What should I look for when purchasing a digital radio to ensure it will work in Australia? Only DAB+ radios will receive digital radio in Australia. When buying a new digital radio, check that the product packaging states that it is a DAB+ digital radio, or look for the following logo: *Low power test transmission areas What digital radio models are available? There are a large selection of models including DAB+ clock radios with iPod docks, WiFi and DAB+ combinations, HiFi components, micro and mini systems, portable players, hand held MP3 & MP4 players with DAB+, USB’s, set top boxes and digital radio for your car. Plus there are digital radios with small screens showcasing radio with pictures – fully illustrating the DAB+ capabilities with album covers, presenter photos and sports results. How much will a DAB+ radio cost? Like any product range, digital radio prices vary depending on the features and capabilities. Entry-level models start from around $39. There are over 300 DAB+ radio models available, check the website for more information. Who makes DAB+ digital radios? Sony, LG, Panasonic, Philips, Bose, Yamaha, JVC Kenwood, Pure, Teac, Roberts, Sangean, Bush, Revo, Kogan, Blaupunkt, Tivoli and Lenoxx are just some of the many manufacturers making DAB+ digital radios. Manufacturers are always updating their range of digital radios so please visit our Digital Radio Plus website to keep track of the latest and greatest. What extra features will digital radio provide? Digital radio provides high quality sound and great digital only exclusive stations including; Koffee, Stardust Radio, Buddha, Coles Radio, Triple M Classic Rock, Pure Gold 80s, Pure Gold 90s, Chemist Warehouse Remix, The Edge, Gorilla Super Digi, Loveland, MY Perth Digital, Kix Perth Digital, Zoo Super Digi, MyMP, SkySports Radio Digital and 4TAB Digital Two, plus an ongoing selection of pop up stations that are created for an event or a featured artist. What are Event or Pop Up digital radio stations? Event or Pop Up stations are digital stations that exist for a short period of time or that change into another concept. ‘Elf Radio’ plays Christmas songs throughout the festive season, while the pop-up station ‘WS4KIDS’ raised funds for children in need. Digital radio allows for flexible niche programming that can highlight an event, festival or artist - the possibilities are endless. Can I receive AM and FM on digital radio? Digital radios come in a range of different models. To ensure your radio receives digital radio services in Australia it must be DAB+ enabled. Most DAB+ radios can also receive analogue FM, and some even AM. However, where coverage is available, you’ll always be able to hear your favourite AM and FM stations simulcast on DAB+ in digital radio quality sound. Just look for the blue digital radio logo on the product pack or in-store or check the details on the packaging before you buy. Will AM and FM radio be switched off soon? There are no plans at this stage to switch off AM and FM radio services. As there are an estimated five radio devices per home, listeners must be given time to change their radios before any discussion of the switch off of analogue services. In addition, planning needs to continue for the switch on of digital services to the rest of Australia outside of the five metropolitan capital cities. Is digital radio the same as internet radio? No, digital radio is broadcast free to air over the airwaves via DAB+ technology. Internet-only radio services are streamed over the telecommunications networks and incur a download cost which varies depending on the internet service provider package. Free to air broadcast radio stations also stream their current radio stations plus any new digital services on the internet as well as broadcasting, so the content can be accessed on both platforms. When I first turned on my digital radio I couldn’t hear all my favourite stations. When you first switch on your digital radio simply press the “full scan” or “auto tune” button so that all the stations in your area can be stored in the memory of the radio. For further information refer to your radio user guide or check the digitalradioplus.com.au website. If your radio doesn’t automatically update with new stations, keep checking the website for current stations on air and regularly autotune to pick up new content such as the pop up stations. Will I experience a delay with digital radio? Latency is a part of digital systems generally and applies equally to digital TV. Approximately 3-4 seconds of latency for DAB+ digital radio is unavoidable resulting from system implementation delays. There is a trade-off between reducing these delays and the likelihood of errors being transmitted. CRA has worked closely with broadcasters to minimise the delays as far as it is possible to do so. Buffering delays may also be experienced in digital receivers; these are not related to the actual DAB+ broadcasts. Is digital radio available in all suburbs within the five metropolitan capitals? Radio is planned by the Government into specific licence areas. Generally digital reception is good, however some postcodes and suburbs covering large regions may contain areas that do not receive optimal reception because of building or terrain shielding. The digital radio team have commenced the installation of equipment to boost coverage in some areas. Commercial Radio Australia (CRA) requests that listeners advise them of any coverage issues by emailing their street name, suburb, state and postcode to info@digitalradioplus.com. au. This feedback will help to determine areas which require coverage improvements and will be used to improve future coverage. When will I be able to receive digital radio in other areas outside Sydney, Melbourne, Brisbane, Adelaide and Perth? Commercial Radio Australia (CRA) has already started planning the digital radio rollout in other areas throughout Australia, low power DAB+ digital radio trials have switched on in Canberra and Darwin. CRA is working with the Federal Government to plan and to allocate VHF Band III spectrum in regional areas for the rollout of digital radio services across Australia. How do I receive digital radio in my car? Digital radio is available across a huge range of vehicles as both standard and an option. A vast range of the Audi and BMW come with digital radio as standard while Mercedes offers it as standard across their entire range. The Infiniti Q50 along with Lexus CT, ES, GS, RX and LX models come with digital radio as standard, while the Skoda Yeti, Range Rover and Range Rover Sport, Jaguar’s F-Type and the full Mini Range have digital radio as an option. The high end Toyota Aurion and Landcruiser models, Nissan X-Trail, Jeep’s Grand Cherokee, Ford Kuga, Falcon, Territory and Transit Van all come with digital radio as standard. Luxury vehicles including Aston Martin, Bentley, Ferrari, Maserati and McLaren have digital radio as standard on most of their models, while Lamborghini and Porsche offer it as an option across their whole range. Truck manufacturers including Hino, Isuzu, Fuso, Cat and UD all offer digital radio as standard across their whole range. The uptake of digital radio among vehicle manufacturers is rapidly growing, so please see our digital radio website for the latest information. Sydney: 2GB, 2CH, 2UE, hit104.1 2Day FM, Triple M, Sky Sports Radio, KIIS 1065, 2SM, Nova 96.9, Stardust Radio, Buddha, More Digital, Fairfax Radio News Talk Sport, Coles Radio, Koffee, The Edge Digital, WSFM, smoothfm 95.3, Triple M Classic Rock, PureGold ‘80s, PureGold ‘90s, The Range, Chemist Warehouse Remix, Gorilla Super Digi, Zoo Super Digi, Fun Super Digi, Dance Super Digi, Kinderling Kids, Sky Sports Radio, Sky Sports Radio 2, Sky Thoroughbred Central, SBS, ABC and some community stations. Melbourne: hit101.9 Fox FM, KIIS 101.1, Gold 104.3, SEN 1116, 3AW, Magic, Triple M, Nova 100, smoothfm 91.5, RSN Racing & Sport, RSN - Carnival, RSN - Carnival 2, Loveland, Kinderling Kids, Stardust Radio, Koffee, Coles Radio, The Edge Digital, Buddha, Triple M Classic Rock, MyMP, Fairfax Radio News Talk Sport, Aussie Digital, Koool, PureGold ‘80s, PureGold ‘90s, Chemist Warehouse Remix, SBS, ABC and some community stations. Brisbane: 4BC, Magic882, hit105, Triple M, Nova 106.9, RadioTAB, 97.3FM, Triple M Classic Rock, Stardust Radio, Buddha, Loveland, 4TAB Digital Two, Coles Radio, Fairfax Radio News Talk Sport, The Edge Digital, smoothfm, Kinderling Kids, Koffee, 4KQ, PureGold ‘80s, PureGold ‘90s, The Range, Chemist Warehouse Remix, ABC, SBS and some community stations. Adelaide: FIVEaa, Mix 102.3 FM, hit107, Triple M, smoothfm, Nova 91.9, Cruise, Triple M Classic Rock, Coles Radio, Stardust Radio, Kinderling Kids, Fairfax Radio News Talk Sport, Buddha, Triple M Modern Rock, Loveland, Koffee, PureGold ‘80s, PureGold ‘90s, Chemist Warehouse Remix, The Edge Digital, ABC, SBS and some community stations. Perth: 6iX, 6PR, 96FM, Triple M Modern Rock, Mix 94.5FM, hit92.9, Nova 93.7, Triple M, Triple M Classic Rock, Buddha, Loveland, Coles Radio, Fairfax Radio News Talk Sport, Kinderling Kids, My Perth Digital, KIX Perth Digital, X Digital, smoothfm, ABC, SBS and some community stations. Canberra trial: 2CA, 2CC, Mix 106.3, 104.7, Buddha, The Edge Digital, My Canberra Digital, KIX Canberra Digital, ABC and SBS Radio stations. Darwin trial: Hot 100, Mix 104.9,Top Country, Classic Rock, and RadioTAB. Information about these topics can be found at digitalradioplus.com.au Commercial Radio Australia Ltd 2009 Advance ABN 52 059 731 467 Planner commercialradio.com.au Level 5, 88 Foveaux Street Surry Hills NSW 2010 Sydney Australia T 02 9281 6577 F 02 9281 6599 W commercialradio.com.au Revised April 2015