Insurance Program
Samsung Galaxy S7 & S7 Edge Phone Insurance
ARTICLE A. General Terms and Conditions
1.
2.
3.
4.
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6.
7.
POLICY HOLDER: ALPAN ELECTROLINE LTD (hereafter “ALPAN”).
INSURED DEVICE: Insured device is considered the mobile GSM Samsung Galaxy S7
& S7 Edge that is purchased via CYTA or CYTA’s network partners in Cyprus and is
imported only by "ALPAN".
BENEFICIARY / INSURED: The owner / holder of the covered device who purchased it
for private use and can make a claim under the terms of this insurance policy.
INSURER:
The
Insurance
Company
«ALLIANZ
GLOBAL
ASSISTANCE
INTERNATIONAL SA» which operates legally in Greece, with her branch in Greece,
VAT number 098118029, D.O.Y. FAE Piraeus, based in Agios Dimitrios, Athens,
Greece, str. Premetis 10, 173 42, Tel: + 357 22554912, FAX: + 357 22554913 &
email: telcoclaims@allianz-assistance.gr
INSURANCE POLICY: This insurance program that provides describes and establishes
the individual elements of the insurance contract.
FORCE AND DURATION OF THE INSURANCE POLICY: The insurance coverage of
this insurance program is in force from the purchase date of the insured device, as
defined on a CYTA purchase receipt and its inclusion in the group insurance policy
GD1500007937 (for device Galaxy S7) or GD1500007939 (for device Galaxy S7 Edge)
provided that the inclusion is accurate and timely correct, and for a period of one year
(1).
Termination of insurance benefits/policy:
 In case of a claim insurance the insurer will cover all costs required to repair or
restore the insured device up to the coverage limit of one (1) claim per annual
coverage period which will simultaneously terminate the insurance coverage, or
 12 months after the date of purchase.
GEOGRAPHICAL AREA OF COVERAGE: The insurance policy covers beneficiaries for
events that took place in Cyprus.
ARTICLE B. Specific Terms and Conditions
INSURED RISKS AND DAMAGES
Accidental Damage: The insurance cover applies in case of damage or destruction of the
insured device, provided that in such cases the customer has not acted willfully and
intentionally caused harm or showed inappropriate or improper handling or negligence result:
1. accidental fall caused by accidental and external cause resulting in breakage or
malfunction of the insured device and therefore excluded any damage resulting from the
inherent defect of the device or caused by wear and tear.
2. water or humidity
ARTICLE C. General Exclusions
Insurance coverage will not apply to:
1. damages not such as to prevent the Product’s normal functioning or cannot be attributed
to the damage of the product;
2. damages when the purchaser has not exerted the due diligence in order to prevent or
reduce the extent of the claim for which indemnity is required under this policy. Due
diligence is defined as the correct fulfillment of all care, attention and attendance acts
required by normal due diligence to a person who is in the same or similar circumstances to
protect a product from any consequence resulting from the damage;
3. repairs outside of Cyprus;
4. any costs, where no damage can be detected on the device;
5. any damage not such as to prevent the Product’s normal functioning or not covered by the
original manufacturer's warranty and cannot be attributed to a manufacturing or design error
or mistake during assembly of the device;
6. any product which is or was recalled by the manufacturer or importer or distributor for
declared or widespread defects;
7. any loss or damage caused by the failure of electrical or electronic components, software
(including operating system or to correctly recognize and process any calendar date or time),
electronic virus loss of data or information, micro-controller microchips, accessories or
associated equipment, external data carriers, subsequent installations, conversions and
upgrades, other input devices of all types, toner cartridges, ink cartridges, joysticks and other
external controllers, accessories, external parts or additional parts of a set provided that these
are not included in the original scope of delivery;
8. any damage incurred by non-observance of the operating and set-up instructions of the
manufacturer or other improper installation or repair attempts;
9. any damage incurred through programming, adjustment, repair, overhaul, modification or
cleaning of the device;
10. any damage which does not impair the function of the device (scratches, dents, bumps,
varnishing, decorative features etc.) or is caused by friction, scratching, dent or requires the
reparation of hinges or tops and does not impair the insured product’s normal usability;
11. any damage to additional separately purchased storage batteries for use on the insured
device or accessories purchased subsequently;
12. any costs incurred for disposal of the damaged device;
13. any costs associated with deactivation or activation or purchase of a new sim card.
Furthermore, insurance coverage is excluded if the damage:
14. is covered by another insurance contract or guarantee or liability of the manufacturer or a
third party;
15. is caused by experiments, voluntary overload, testing, misuse, failure to comply with
maintenance instructions, any use which is different from or contrary to that recommended by
the manufacturer;
16. is caused by the use of any accessory not approved by the manufacturer;
17. is caused or consists of wear and tear, oxidation, corrosion or any form of gradual
deterioration;
18. occurred or became apparent on the occasion of or due to any handling, reparation or
cleaning of the insured product effected by any other person than persons authorized or
approved by the manufacturer or the distributor;
19. is caused by seizure, confiscation and any destruction operation made or decided by public
authorities, including customs authorities;
20. is caused by any external cause (e.g., sudden changes of voltage, loss of battery acid,
leakage of any liquid from devices put over the insured product, etc.) or block of any mobile or
rotating part;
21. is caused by natural disasters or force majeure, natural catastrophes, fire, lightning,
explosion, storm, flooding, radiation or any event connected with mutations of the atom’s
nucleus;
22. is caused by war, invasion, act of foreign enemy, hostilities (whether war be declared or not),
riot, strike, civil commotion, civil war, rebellion, uprising, revolution, social unrest, insurrection
or military or usurped power.
23. Claims from the statutory liability for material defects are not covered by this contract.
24. Devices in which their serial number or IMEI for mobile phones has been removed, damaged,
is unreadable or defective;
ARTICLE D. Restrictions
§ 1 Scope of services
1. In case of insurance claim, all costs necessary for the reparation or restoration of the
insured device will be assumed and paid by the insurer.
2. In the case of total damage or inefficient repair the insurance coverage will be limited to
the value of the insured device after depreciation in accordance with the table § 11
below.
§ 2 Customer’s obligations in case of damage
1. The customer must bring into a CYTA store based in Cyprus the damaged device along
with the receipt or invoice of its purchase. Then CYTA will handle covers entitled under
this insurance policy.
2. The policyholder must follow the instructions of the insurer and CYTA and make every
effort to keep the damage to a minimum.
§ 3 Proof of Insurance
The original receipt or invoice of the device's purchase will be considered as the one and
only proof of the insurance coverage.
§ 4 Fraud & Fake statement
Any deliberately false and/or misleading statement and/or fraudulent concealment of
information by the Beneficiary, Insured, Policyholder entitles the insurer to terminate the
Insurance Contract in accordance with the provisions of the Insurance Greek Law. In this
case, all claims arising from this contract shall be canceled, no compensation will be paid and
the Beneficiary must reimburse the Insurer any amount already compensated. The Insurer is
not obliged to refund premium.
§ 5 Transfer
Where the insured device is transferred, the protection in the present insurance policy will not
be transferred to the new owner of the insured device. The contract is not transferable to
another device or set of devices.
§ 6 Proportional coverage
Where damage incurred is also covered by another insurance contract we will only be liable
for the share not covered by the other insurance contract.
§ 7 Complaints
In case of any kind of problem that arises from this insurance policy please address the
CYTA’s Network partners or an authorized service center of Samsung and alternative to the
insurer at the contact details set out in Section A in paragraph 4 or the competent Authority
consumers.
§ 8 Notice regarding data processing
CYTA records, processes and uses the personal data of the customer, the insured device
and the market in which the insurance contract was concluded for the conclusion of the
insurance contract between the customer and the Insurer as well as for the processing of this
insurance contract. For this purpose, CYTA conveys this personal data of the customer to
the insurer and the Samsung stores in Cyprus so that the customer can also assert his
claims and rights from the insurance contract there. The Insurer processes and uses
personal data of the customer exclusively for the formation and the processing of the insurance
contract with the customer. In every case of use of a customer’s personal data will be in
compliance with the Federal Data Protection Act.
§ 9 Amendments of the Contract
Amendments of the contract require written confirmation by the Insurer. There are no verbal
confirmations and ancillary agreements of any kind and any such will be void.
§ 10 Final Provisions
1. This Contract is regulated, interpreted and is in effect according to the Greek law.
conflict will be resolved by the competent courts of Greece.
2. Unless otherwise specified, the statutory provisions will apply.
§ 11 Depreciation table pursuant to § 1 item 2
Maximum compensation of the
purchase price
(of the original unsubsidized
purchase price)
Samsung Galaxy S7 & S7 Edge Phone Insurance
0 to 6 months
80 %
6+ to 12 months
60 %
Age of the device in
months
Any