How do I configure my Tyro terminal with Best Practice?
Overview
There are two features offered through the Best Practice and Tyro Partnership:
•
Integrated EFTPOS (payment by EFTPOS and Credit Card)
•
Integrated Medicare Easyclaim (Patient claiming rebates)
Definitions
What is Integrated EFTPOS?
This function allows you to transmit payment amounts directly from the Best Practice payment
screen to the Tyro terminal. No re-keying of payment amounts into the EFTPOS terminal is
required by front desk staff. Patients can pay using their debit or credit card.
Benefits of Integrated EFTPOS
•
•
Secure broadband EFTPOS terminals – no need for a dedicated phone line
No data re-entry, no billing/claiming errors – the amount entered in Best Practice is
transmitted to the Tyro machine and staff don’t need to manually key into the EFTPOS
machine.
The patient can still pay via cash or cheque.
What is Integrated Medicare Easyclaim?
For accounts paid in full, Best Practice and Tyro will give administrative staff the option to send
the claim to Medicare Australia for verification. Approval is received in seconds. If the claim is
approved by Medicare the patient will automatically be prompted by the Tyro terminal to swipe
their EFTPOS card through the terminal. The rebate will then be paid into the patient’s bank
account in 11 seconds.
Accounts can be paid in full by patients using any payment method – credit, cash or EFTPOS
however only cards that link to a Savings or Cheque account are accepted for Medicare Easyclaim
rebates. These rebates cannot be made to a credit card account. This may mean that some
patients will use a different card to claim their rebate to the card they used to pay their account
in full.
For accounts where a gap payment or a part payment is made, administrative staff will still have
the option to send the claim to Medicare Australia for verification. However, these will result in a
cheque being sent to patient to be brought into the practice to cover the outstanding amount.
Benefits of Integrated Medicare Easyclaim
 No Medicare card swipe needed
 Patient rebates paid in just 11 seconds
 Terminal generated Medicare receipts
 No need to ask patients for Medicare bank details or check they are pre-registered
 Accounts paid in full to the practice
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Configuring Best Practice and the Tyro terminal
Prerequisites
•
•
•
•
•
•
Best Practice version 1.8.4.639 or higher installed on the Server and all workstations
You must be registered with Medicare to use Online claiming and have the relevant Medicare
certificates.
Online claiming needs to be configured and working in Best Practice. Please refer to the
document ‘BPM_FAQ-Setting up Medicare Australia Online.pdf’ for information on setting up
this feature.
If you have previously used Medicare with different Management software please refer to the
document ‘BPM_FAQ-Moving to BPM from another Package.pdf’.
Tyro Terminal
o Contact the Tyro Health Team on (02) 8907 1717 or download an application form
from www.tyro.com
Tyro Terminal Adapter Configuration Software
o This software needs to be installed and configured on each workstation that you wish
to access the Tyro terminal from Best Practice
o Download and run the setup for the Tyro Terminal Adaptor from:
https://integrationdownloads.tyro.com/TyroTerminalAdapter/Current/Setup%28TyroTerminalAdapter%29.exe
•
o Details of the Merchant ID and Terminal ID as provided by Tyro.
Always on internet connection
NOTE: Currently Best Practice does not support the use of Multiple Merchant IDs. This
functionality will be provided in a future version of Best Practice. There is a manual workaround
– please contact Tyro Support Team on 1300 966 639 for assistance.
Pairing the Tyro Terminal with your PC
This process has to be repeated on each PC that you want to link to the Tyro terminal.
NOTE: Liaise with your IT technician for advice before installing this software.
1.
2.
3.
4.
5.
6.
7.
8.
9.
Make sure that the Tyro terminal is plugged into a network cable on your network or
connected to your WIFI. (This will depend on the model of terminal you are using)
If this is the first time you are setting up Tyro, call Tyro Customer Support on
1300 966 639 to activate the terminal. They can help walk you through steps 3 – 9 below.
On your PC:- Install the Tyro installation software using the
‘Setup(TyroTerminalAdapter).exe’ utility provided with your Tyro terminal. The link to
the software is provided in the prerequisites above. The software must be installed using
Windows Administrator access rights.
On the Tyro terminal: Select MENU > Settings > Terminal Info. A terminal receipt will be
printed, showing the Merchant ID and Terminal ID information.
On the PC - browse to the folder c:\Program Files\Tyro\Tyro Terminal Adapter (32bit
machines) or c:\Program Files (x86)\Tyro\Tyro Terminal Adapter
(64bit machines) and run the file ‘Configuration.exe’ to load the
configuration software.
Enter the Merchant ID and Terminal ID information identified
above. The ‘Pos System name’ will be filled in automatically with
the name of the PC you are currently using.
On the Tyro terminal: Select Menu > Settings > Integrated
EFTPOS > Authorise POS. Enter the Password provided by Tyro
and press OK.
On the PC click on the ‘Pairing’ tab. Press ‘Commence Pairing’.
If the pairing is successful it will return to the pairing screen. Click
on the ‘Verify Key’ button – this should show the Merchant ID and
Terminal ID details.
If the pairing was unsuccessful or timed out, Best Practice will display a
message. Repeat the process above again to finalise the pairing.
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Configuring Best Practice to use Tyro and Easyclaim
Important: Before Tyro Integrated Medicare Easyclaim will work you will need to have
configured Medicare Online claiming on your server and each workstation. Please refer to the
document ‘BPM_FAQ-Setting up Medicare Australia Online.pdf’ for information on setting up this
area of Best Practice.
You will also need to have paired your workstation with the Tyro terminal – see the previous
section for details.
Turn on Tyro / Easyclaim functionality
On any machine that runs BP, has been upgraded to this new
version and has the Tyro adapter installed, browse to the
folder C:\Program Files\Best Practice Software\BPS and run
the file called ‘Tyro Setup.exe’.
Log in using your Best Practice user name and password. The
‘Tyro Setup’ screen will appear. Tick the box ‘Use Tyro
Patient claiming’ and press the ‘Save’ button.
Configuration
On a workstation where you have configured Tyro, log into Best Practice as a user who has
access to configuration. Select Setup > Configuration > Online Claiming from the main Best
Practice screen. The ‘Configuration’ screen will appear. Scroll down and click on ‘Online
Claiming’. The check boxes that are displayed will depend upon whether you have Tyro installed
or not.
‘Activate Online Bulk Bill Claiming’ – this is
used to send bulk bill claims to Medicare via
batches. This option should already be ticked if
you have been using Medicare / DVA Online
claiming in Best Practice.
NOTE: If this is not ticked it would usually mean
that online claiming has not been configured yet
in Best Practice. Please refer to the IMPORTANT
message at the top of this page.
‘Activate Online Private Patient claiming’ –
tick this check box if you wish to have the option
appear on the payment screen to ‘send private
patient claims’ to Medicare. This will allow you
to send claims to Medicare and have the rebate
paid into the patient bank account that they
have registered with Medicare. Rebates will be paid into the bank account a patient has
registered with Medicare within 24 – 48 hours. This option can be used at the same time as
‘Medicare Easyclaims’ to provide you with flexibility for patient claiming options.
‘Activate Tyro Integrated EFTPOS’ – tick this checkbox if you wish to use Tyro to process
EFTPOS payments. A new ‘Tyro’ check box will appear on the payments screen.
‘Activate Easyclaim Private Patient claiming’ – tick this check box if you wish to use Tyro
Integrated Easyclaim which will allow rebates to be made to the bank account associated with a
patient’s EFTPOS card. Rebates will be paid into the patient’s account in 11 seconds.
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Note: If the ‘Activate Medicare Easyclaim claiming’ check box is greyed out, it is because
Best Practice can’t connect to the Tyro terminal. Refer to the section above on ‘Pairing the Tyro
Terminal with your PC’ to ensure that this is connected correctly.
‘Always send private patient claims by best available method’ – tick this checkbox if you
wish to have either ‘Send via Patient claiming’ or ‘Send via Easyclaim’ ticked automatically
on the payments screen.

If unticked then neither option will be ticked automatically on the payments screen.

If you are using both Online Private Patient claiming and Easyclaim Private Patient Claiming
then the ‘Send by Easyclaim’ will be ticked automatically on the payments screen.

If you use only one or the other claiming method then only the relevant option will be ticked
automatically on the payments screen.
Press ‘Save’ to update the settings.
Note: These settings will take effect system-wide however the ‘Use Tyro’ and ‘Sent via
Easyclaim’ will be invisible on the Payments screen if the Tyro terminal is not configured on that
workstation.
Refer to the section on ‘Pairing the Tyro Terminal with your PC’ above to ensure that this is
connected correctly.
Set the default Payment Type
You can also configure how you would like
the Payment Type field to behave on the
Payment screen.
Select Setup > Configuration > Online
Claiming from the main Best Practice screen. The ‘Configuration’ screen will appear. Scroll
down and click on ‘Billing’.
The drop down field called ‘Payment type’ can be used to determine which ‘Payment type’
field will be active when you first open the Payment details screen.
By default it is set to ‘Cash’. Available options are: ‘None’, ‘Cash’, ‘EFT’, ‘Credit Card’.
Tip: There are a wide range of F.A.Q. documents accessible by browsing to the \FAQ folder
on the Best Practice installation DVD.
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Configuration options related to Private accounts
Activate
Online
Private
Patient
Claiming
Activate Tyro
Integrated
EFTPOS
Activate
EasyClaim
Private
Patient
Claiming
Unticked
Ticked
Ticked
Unticked
Not present
Not present
Not present
Ticked
Not present
Not present
Not present
Unticked
Always send
private
patient
claims by
best
available
method
Not active
Unticked
Ticked
Not active
Ticked
Ticked
Unticked
Unticked
Ticked
Ticked
Unticked
Ticked
Ticked
Ticked
Ticked
Unticked
Ticked
Ticked
Ticked
Ticked
Effect on ‘Send via’ method Payment
screen
Neither option present
‘Send via Patient claiming’ unticked
‘Send via Patient claiming’ ticked
‘Use Tyro’ active;
‘Send via Easyclaim’ inactive
‘Use Tyro’ active;
‘Send via Patient claiming’ unticked
‘Use Tyro’ active;
‘Send via Patient claiming’ ticked
‘Use Tyro’ active;
‘Send via Patient claiming’ unticked
‘Send via Easyclaim’ unticked
‘Use Tyro’ active;
‘Send via Easyclaim’ ticked
Using Tyro with Best Practice
Now you have Tyro configured, refer to the document ‘BPM_FAQ-Using Tyro with Best Practice’
for details on how to use the system.
Support Provided
Contact details for Tyro
Tyro can assist with questions regarding processing payments and Integrated Medicare Easyclaim
transactions. Tyro has a dedicated Easyclaim support option that can be accessed after calling the
general support line listed below.
Tyro Customer Support Team:
1300 966 639
Account Manager:
(02) 8907 1717 and am@tyro.com
Best Practice Contact details
For more information consult the Best Practice Help Library or contact us via :07 4155 8800
http://forum.bpsoftware.com.au
07 4153 2093
http://www.bpsoftware.com.au
support@bpsoftware.com.au
sales@bpsoftware.com.au
Last Reviewed:
13/02/2014
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