Emergency
Home Assist
Welcome to RACV
RACV Emergency Home Assist
RACV is a membership organisation so everything we do,
we do for the benefit of our members.
At RACV, we know that a home emergency can happen at any
time. If the toilet’s blocked, you’re locked out, or even if there’s
a gas leak, you’ll need a professional to pay a visit right away.
This begins with RACV’s unwavering commitment to deliver
a range of great value, high-quality products and services that
members can trust and depend upon.
In whatever situation they find themselves, our members
can rely on RACV to give them the security and peace of mind
they expect.
Every one of our 2.1 million members automatically receives a
wide range of additional benefits that make membership even
more worthwhile and valuable. These include:
– R ACV’s Years of Membership Benefits program, which
genuinely recognises and rewards our members for
their loyalty
With RACV Emergency Home Assist, you can have qualified
tradespeople on call any time of the day, any day of the year.
For less than most tradies charge for one visit, you’re covered
for up to 8 call-outs per year. Last year, we attended thousands
of home emergencies and in over 90% of cases, we were on the
doorstep within the hour.
There are no call-out fees, after hours or weekend rates and
the cost of labour and minor materials used during the service
call-out are included.
For further information call our MemberLine on
13 RACV (13 7228), visit racv.com.au/eha or an RACV shop.
– Access to a range of discounts and special offers at RACV
Shops and on a range of other RACV products
– At least 25% off accommodation rates at all RACV Resorts,
located in Victoria at Cape Schanck, Goldfields, Inverloch,
Torquay and Cobram, in Queensland at Noosa and Royal
Pines on the Gold Coast, and in Tasmania at Hobart
– Everyday access to further discounts and special offers at
stores and businesses in Australia and overseas, through
our Show Your Card & Save program – one of the world’s
largest member benefit programs
– Access to specialist help and advice on a range of matters
from motoring to holidays, finance and home services
– Advocacy, on behalf of members, to help improve the
safety of Victoria’s road and transport system.
RACV is serious about returning real value to our members
through high-quality service, great value products and a wide
range of member benefits. They are all part of our promise to
be there for every one of our members, in every way we can.
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Features
Day or night, qualified help is on the way. Fast.
When you have a home emergency, help is just a phone
call away at any time of day or night, 7 days a week. As soon
as you call, we’ll organise to have one of our experienced
tradespeople on your doorstep most often within the hour.
In fact, last year in over 90% of cases, we were on the
doorstep in less than 60 minutes.
RACV Emergency Home Assist is available throughout metro
Melbourne, as well as most regional areas in Victoria^.
One annual fee and no charge for RACV to attend*
Home emergencies can be costly, especially if they happen
in the middle of the night, or on weekends.
But for less than most tradespeople charge for one callout, you will be covered for up to 8 call outs per year. One
low annual fee is all you’ll pay. There’s no charge for RACV
to attend. No call-out fees. No after hours or weekend
rates. Even the cost of labour and minor materials used
during the service call-out is included.
Fix or make safe
In almost 70% of cases, we’ll fix the problem on the spot.
But on those rare occasions when we can’t, we’ll make
temporary repairs to make sure that your home is safe
and secure, reducing the risk of further damage. If your
emergency requires specialised or more extensive repairs,
we’ll give you expert advice on what should be done next and
if you wish, we’ll happily arrange for a qualified tradesperson
to quote on doing the work for you.
With RACV Emergency Home Assist, you will have peace of
mind knowing your home is protected every day of the year.
For further information call our MemberLine on
13 RACV (13 7228), visit racv.com.au/eha or an RACV shop.
10 Common emergencies covered
A gas leak. Internal or external gas leaks as a result
of damaged gas appliances or leaking gas pipe lines.
Broken or damaged heating/cooling system.
As a result of gas or electrical problems, faulty
components or the inability to reignite the pilot light.
Broken or burst hot water system. Broken or
damaged system as the result of a burst unit, gas
or electrical problems, faulty components, or
even just the inability to reignite the pilot light.
A blocked toilet, pipe or drain. Preventing smooth
water flow, causing overflow or backup.
A damaged roof, gutter or downpipe causing an
internal leak. Water leaking internally through the
ceiling or walls.
Burst pipe. Physical breakage of a pipe or joint,
causing significant water wastage, home or
property damage.
Being locked out of the house. Unable to gain access
into your home.
A burst tap or showerhead. The inability to control water
flow as the result of a burst tap or showerhead causing
significant water wastage, home or property damage.
Broken door or window. Where home safety
or security is threatened as a result of damage
to an external door or window such as broken
glass, damaged locks, jammed doors or windows.
(Limited availability of glass replacement, additional
material fee applies).
RACV Emergency Home Assist subscriptions cover residential properties of home owners
and is not intended as a replacement for home insurance nor as a general maintenance,
preventative or handyman service.
^R ACV Emergency Home Assist is available within 50km of regional centres with
populations of 10,000 or more.
*E xclusions and limitations apply including the provision or replacement of some
parts and materials. Refer to the RACV Emergency Home Assist Terms and Conditions
brochure at racv.com.au/eha for more details.
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A blackout or power failure in the house.
When the supply of power to all or part of the house
has been disrupted. (Excludes area-wide blackouts).
*E xclusions and limitations apply including the provision or replacement of some parts
and materials. Refer to the RACV Emergency Home Assist Terms and Conditions brochure
at racv.com.au/eha for more details.
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RACV Emergency Home Assist
Annual subscription fee
An annual subscription fee provides you with up to
8 emergency call-outs a year, available at any time
of the day, any day of the year.
An even lower fee with Years of Membership Benefits
If you’re already a member of RACV, your
Years of Membership Benefits discount
applies, which makes RACV Emergency
Home Assist even better value.
Establishment fee
If you’re not already an RACV member, a one off establishment
fee of $34 applies in the first year of your subscription.
If you hold RACV Emergency Roadside Assistance, the renewal
period for RACV Emergency Home Assist can be aligned,
so you receive one combined renewal for both services.
This means that in the first year, your annual subscription
may be reduced on a pro rata basis.
Card colour
Discount
Price per annum^
Non-member
–
$239.00*
Blue
–
$205.00
Bronze (5-9 years)
5%
$194.75
Silver (10-24 years)
10%
$184.50
Gold (25-50 years)
15%
$174.25
Gold 50 (51+ years)
20%
$164.00
Join at incident
RACV Emergency Home Assist has a 24 hour qualifying
period before emergency call-outs can be made. If
immediate assistance is required, a two year subscription
must be purchased.
^P rices valid as of 1 August 2016 and are subject to change.
*F irst year non-member price includes a one off establishment fee of $34.
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Contact us
RACV Emergency Home Assist
To join or for further information
call our MemberLine on 13 RACV
(13 7228), visit racv.com.au/eha,
or an RACV shop.
racv.com.au/eha
626115
07/16
Royal Automobile Club
of Victoria (RACV) Ltd
ABN 44 004 060 833
550 Princes Highway
Noble Park North
Victoria 3174 Australia
RACV MemberLine 13 RACV (13 7228)