CUSTOMER TRAINING
Courses for Service Technicians
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TRAINING MACK
TECHNICIANS FOR
FAST, ACCURATE
SERVICE
THE MACK MASTER FLEET
TECHNICIAN TRAINING PROGRAM
Mack Trucks Academy makes training easy and effective. Our
course offerings deliver a wealth of valuable OEM training that
goes right to your bottom line. We offer eLearning courses
designed for 24/7 convenience, plus instructor-led classes at
our Academy training centers or on-site at your shop.
The Mack Master Fleet Technician training program lets you
build the competence of your technician talent pool. It also helps
you retain valuable employees by training them to be experts in
efficient and effective Mack truck repair. There are two training
paths to choose from: one with Mack engines and one without.
Added Value for Your Fleet.
A properly trained team of technicians—prepared to tackle
any repair challenge—sets you apart from the competition.
Highly skilled technicians contribute to customer satisfaction by
increasing uptime and improving shop efficiency.
PROFESSIONAL TRAINING
AT ALL OF OUR LOCATIONS
Allentown, PA
2402 Lehigh Parkway South
Allentown, PA 18103
Dallas, TX
1360 Post & Paddock Road
Grand Prairie, TX 75050
Atlanta, GA
200 Tradeport Boulevard
Suite 212
Atlanta, GA 30354
Toronto, ON
6155 Belgrave Road, Unit 2
Mississauga, ON, L5R 4E6
Chicago, IL
3900 Rock Creek Blvd
Joliet, IL 60431
Quebec, QC
2775 rue de L’Etchemin
Saint Romuald, QC G6W 7X5
GETTING STARTED
We’ll be glad to discuss your specific training requests and
goals for your technicians. Contact us by email, and we’ll be
in touch to explore the curriculum, location, and timetable
that work best for you.
For information and enrollment, please contact
academy-help@macktrucks.com.
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ONLINE TECHNICIAN TRAINING:
General Repairs and
Preventative Maintenance
Lubrication Training 1 – Fundamentals of Lubrication
Lubrication Training 2 – Heavy-Duty Diesel Engine Lubrication
Lubrication Training 3 – Heavy-Duty Truck Gear Lubrication
Lubrication Training 4 – Heavy-Duty Truck Grease Lubrication
Lubrication Training 5 – Heavy-Duty Coolants / Anti-Freeze
Mack Preventive Maintenance
Systems, Operations,
Basic Diagnostics and Repair
Mack Air Brake Fundamentals
Introduction to Electrical Systems
Introduction to Mack Electronics
Mack Operating 2007 and Newer Vehicles
Mack Basic Heavy-Duty Truck HVAC Principles
Diesel Engine Basics
Impact for Fleets
Heavy-Duty Truck Transmission Basics
Mack mRide™ and Twin Y™ Suspensions Overview
Mack Co-Pilot Overview Program
Service Diagnostic Systems
and Major Repair
Premium Tech Tool 2.0 for Mack Trucks
Mack Trucks HD-OBD Basics
Mack SCR Familiarization
Mack M1 Engine Measuring Tools
Bendix ABS 6 Advanced with ESP Stability System
Catalyzed DPF
Non-Catalyzed DPF
Mack Exhaust Aftertreatment System (EATS) Overview
Mack 2013 Communication Network Update
Advanced Level Diagnostics
Failure Analysis
Mack Automated Transmission for Fleets
Mack mDRIVE™
How to Remove Control and Range Housing
Mack Air in the Fuel System, Check
Mack Engine Injector and Sleeve, Replacement (Conical)
Contact your local dealer or academy-help@macktrucks.com
to enroll.
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GENERAL REPAIRS
AND PREVENTATIVE
MAINTENANCE
Lubrication Training I Fundamentals of Lubrication
This course reviews the essentials of
lubricationfor service technicians, including
friction, viscosity, viscosity grades and wear.
60 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Identify the characteristics of friction
Identify the qualities of lubrication viscosity
and its effects on moving parts
Identify the conditions potentially leading to
component failures
Lubrication Training II - HeavyDuty Diesel Engine Lubrication
This course reviews the fundamental
components of a heavy-duty diesel engine
and its lubrication needs. 60 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Identify mechanical components of a heavyduty diesel engine and their lubrication needs
Lubrication Training III - HeavyDuty Truck Gear Lubrication
This program provides basic information
on gearbox types and operation, gearbox
lubrication, gearbox maintenance, and gear
lubricants. 60 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Identify the gearbox types and operation
Recognize transmission basics
Describe gearbox lubrication, gearbox
maintenance and gear lubrication challenges
Lubrication Training IV - HeavyDuty Truck Grease Lubrication
This course defines grease, reviews different
applications of great lubrication, covers
grease performance specifications and details
proper grease lubrication procedures.
60 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Recognize and understand what grease is
and the typical truck parts that require grease
Identify the testing done to determine grease
performance specifications, and the proper
methods use to apply grease
Lubrication Training V HeavyDuty Coolants / Anti-Freeze
Introduction to
Mack Electronics
Describe engine cooling system parts
and operation
List the coolant/anti-freeze
protection characteristics
List the coolant/anti-freeze
performance specifications
Recognize the coolant/anti-freeze challenges
Identify the four versions of the
V-MAC system
Describe the key components and the general
operation of the V-MAC electronic engine
control system
Recognize the key V-MAC IV sensors, control
modules, actuators, control switches, dash
indicator lamps and their associated functions
This course provides a basic understanding
of engine cooling system parts and operation,
including coolant properties and potential
problems, coolant/anti-freeze performance
specifications, and coolant/anti-freeze
challenges. 60 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Mack Preventive Maintenance
This course is designed to cover the essential
items necessary to properly maintain a MACK
truck. 45 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Describe preventive maintenance and
preventive maintenance schedules
Identify the need and benefits of oil analysis
Explain the use of V-MAC and VCADS
through Premium Tech Tool (PTT)
SYSTEM,
OPERATIONS,
BASIC DIAGNOSTICS
AND REPAIR
Mack Air Brake Fundamentals
This course provides an overview of the
components and systems related to the
operation of an air-equipped chassis and air
brake systems for new technicians. Piping
diagrams will be used to accurately illustrate
air flow through the system.
60 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Describe the typical air generation system
Explain the primary air system circuit
Explain the secondary air system circuit
Recognize the dual air circuit
Identify the tractor protection manifold
Identify the spring brake control
Introduction to
Electrical Systems
The purpose of this course is to define
electricity and explain electrical circuit types,
components, and systems. 60 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Explain how electricity is measured
Relate Ohm’s Law and Joule’s Law to the
different circuit classifications
Troubleshoot the starter motor and
charging system
Troubleshoot a circuit for faults
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This course is designed to introduce
technicians to the operation and diagnosis
of the V-MAC® electronics system. Training
begins with an overview of the early V-MAC
systems and then focuses on the details of
the current system the V-MAC IV. 60 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Mack Operating 2007 and
Newer Vehicles
This course guides the participant through
the operation of US’07 and newer MACK
vehicles. It is organized into 3 modules:
(1) Chassis, Cab Controls and Indicators
Overview, (2) Engine Operation & Fuel
Economy and (3) US’07 Exhaust After
Treatment System. 60 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Locate the chassis, engine and transmission
information for MACK vehicles
Plan your pre-trip inspection
Identify and describe the key indicators and
cab controls
Adjust the driver’s seat, seatbelt,
and steering wheel in ’07 and newer
Mack vehicles
Mack Basic Heavy-Duty Truck
HVAC Principles
This course is structured in three learning
modules: (1) Basic principles of refrigeration,
(2) component identifications along with
brief explanations of each function and (3)
overview of refrigerant handling and the
equipment needed to evacuate, recharge and
test for leaks. 45 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Describe the heat transfer and Freon
characteristics
Identify the basic concepts in diagnosing
heater and air conditioning complaints
Diesel Engine Basics
The purpose of this course is to detail the
diesel engine parts and components, and
explain how power is made. 45 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Translate how the idea for a compression
ignition/diesel internal combustion engine
came about
Describe the parts and components in a
standard diesel engine
Describe the four-stroke Otto cycle for a
diesel engine
Translate how power is made in a
diesel engine
Describe the advantages of a diesel engine
Impact for Fleets
In this course, participants learn how to use
the key features of Impact—a helpful tool that
allows you to search for parts, components
and service information. 30 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Identify and explain Impact’s major functions
common to parts and service users
Heavy-Duty Truck
Transmission Basics
This course explains the physics behind how
a transmission works, why a transmission is
needed, what it does, and how it performs.
40 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Understand why a transmission exists and
how it functions
Recognize how pairs of gears work together
to provide a mechanical advantage
Appreciate the inverse relationship between
torque and speed
Understand the components that make up
a transmission
Understand the power flow through a
transmission
Discover how to properly shift
a transmission
Mack mRide™ and Twin Y™
Suspensions Overview
Identifies and explains the features, benefits,
and correct applications of the Twin Y™ and
mRide™ suspension. 15 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Identify and explain the features,
benefits, and correct applications of
the mRide™ suspension
Identify and explain the features,
benefits, and correct applications
of the Twin Y™ suspensions
Mack Co-Pilot
Overview Program
This eLearning program provides Mack
dealerships with basic information on Mack
Co-Pilot and how vehicle operators can use
Co-Pilot to maximize productivity. 60 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Explain what the Mack Co-Pilot is
Describe how Co-Pilot helps to
maximize productivity
Recall basic navigation of the Co-Pilot driver
information display
SERVICE DIAGNOSTIC
SYSTEMS AND MAJOR
REPAIR
Premium Tech Tool 2.0
for Mack Trucks
The goal of this course is to introduce
technicians to the new version of Premium
Tech Tool (PTT). 30 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Navigate the new interface
Differentiate between the new and old
functions within the system
Use the new system to diagnose and test
a product
Mack Trucks HD-OBD Basics
This course is designed to cover what Heavy
Duty-On Board Diagnostics is, and why it is
necessary for heavy-duty vehicles.
90 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Describe HD-OBD
Describe the MIL
Identify DTCs including what they are and
what causes them to set
Identify a complete drive cycle
Identify Functional Monitors
Identify Comprehensive Monitors
Identify Threshold Monitors
Describe PTT functionality as it relates
to HD-OBD
Identify standardized terminology
Mack SCR Familiarization
This course provides an introduction to the
new exhaust aftertreatment technology,
called selective catalytic reduction, or SCR,
used on EPA’10 certified MACK trucks. It
reviews components, system operation, driver
indications, maintenance considerations, and
diagnostics. 120 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Recognize the importance of the use of only
approved Diesel Exhaust Fluid (or DEF) for
EPA’10 trucks
Explain the operation of the Selective
Catalytic Reduction (SCR) system
Describe the necessity to avoid contaminating
the DEF and SCR system
Recognize how DPF regens have changed for
EPA’10 trucks
Apply basic knowledge of the control system
and datalink connections used
Identify new driver indications, including the
MIL lamp and DEF low level indicator
Recognize basic SCR system maintenance
concerns, including the proper protection of
electrical terminal and connections
Illustrate how to read and repair fault codes
on US’10 trucks
Mack M1 Engine
Measuring Tools
This prerequisite online course will familiarize
participants with the use of a micrometer and
dial indicator to evaluate whether a part is
worn beyond specifications or whether it is
installed properly. 60 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Take measurements correctly
Manage to set up, measure and read results
Identify the results to specifications
Bendix ABS 6 Advanced with
ESP Stability System
This course will familiarize service technicians
with Mack Road Stability Advantage with
Adaptive Cruise Control, sometimes known
as “Bendix Wingman Advanced.” This course
focuses on wheel speed sensors, modulators,
ECU, ESP sensors, stability overview,
diagnostic tools and troubleshooting.
60 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Describe, troubleshoot, diagnose and service
the Bendix ABS-6 Braking System accurately
and efficiently
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Catalyzed DPF
This training begins with a fundamental
explanation of Diesel Particulate Filters,
continues on to detail the DPF system
components and normal operation of the DPF,
and ends with fault diagnosis and the driver
interface display. 180 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Describe the purpose of a DPF and how
it functions
Identify the components, sensors and control
modules that make up the Catalyzed DPF
Identify the DPF regeneration process, the
inspection, maintenance and component
replacement criteria
Demonstrate how to diagnose a Catalyzed
DPF using Guided Diagnostics
Recognize all DPF-to-Driver messages,
warning lamps, labels, switches
and controls
Non-Catalyzed DPF
The purpose of this course is to define the
non-catalyzed DPF and its sub-components,
explain the proper operation of the filter, and
detail the maintenance and diagnosis of the
DPF. 180 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Describe the purpose of a DPF and how
it functions
Recognize the components, sensors and
controls modules that make up the noncatalyzed DPF
Describe the DPF regeneration process; the
inspection, maintenance and component
replacement criteria
Demonstrate how to diagnose a noncatalyzed DPF using guided diagnostics
Recognize all DPF-to-driver messages,
warning lamps, labels, switches
and controls
Mack Exhaust Aftertreatment
System (EATS) Overview
2013 Communication Network
Update for Mack Trucks
Mack Air in the Fuel System,
Check
Navigate the new interface
Identify the flow of fluid through the fuel
supply system
Properly perform an air in the fuel system,
check according to published guidelines
Interpret results of an air in the fuel
system, check
This course introduces the new ISO
communication network, how it works,
and how the vehicle has changed to
accommodate this new network. The new
network complies with 2013 EPA requirements
regarding general diagnostic scanners for
non-dealership technicians. 12 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Differentiate between the new and old
functions within the system
Use the new system to diagnose and test the
vehicle
ADVANCED LEVEL
DIAGNOSTICS
Mack Engine Injector and
Sleeve, Replacement (Conical)
Failure Analysis
This video course demonstrates the proper
procedures and lists the correct information
and tools required to inspect, remove and
replace conical injectors and sleeves.
30 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Diagnose the root cause of failures using the
failure analysis process
Identify all contributing causes of failure
Perform repairs
Recognize any conditions that may need
correction to prevent a repeat failure
Perform proper removal procedures with
updated tools
Identify proper cleaning procedures for
conical sleeve reuse, removal,
and replacement
Determine reusability of the conical sleeve
and injector
Identify and assemble new conical injector
sleeve tooling
Identify proper cleaning procedures for
conical injector reuse, removal,
and replacement
Perform proper installation procedures with
updated tooling
This online course provides students with
the training necessary to properly diagnose
the root cause of component failures with
engines, transmissions and carriers.
120 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Mack Automated Transmission
for Fleets
This course introduces the student to the
Mack mDRIVE™ automated transmission
including the gear selectors, components,
lubrication system and operation. 35 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
In this course, technicians learn how to
identify the different MACK® CT™ Exhaust
Aftertreatment System Components, and
learn how the system operates. Terminology
is defined regarding each system component
and operation, with training on diagnosing
issues with the Exhaust Aftertreatment
System. 30 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Describe features and benefits of the
Mack mDRIVE™
Identify components of the Mack mDRIVE™
Describe the lubrication system for the
Mack mDRIVE™
Identify the different system components and
how the system operates
Recognize terminology related to each
system component and operation
Diagnose issues with the Exhaust
Aftertreatment System
This course demonstrates the proper
procedures to remove the transmission range
housing, transmission ECM, and transmission
control housing, both manually and
electronically, using VCADS. 15 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
Mack mDRIVE™ — How to
Remove Control and Range
Housing
Identify the proper procedures, information,
and tools to remove the transmission range
housing, transmission ECM, and transmission
control housing, both manually and
electronically, using VCADS
Recognize the outcome of following
proper procedures
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The purpose of the “Air in the Fuel System,
Check” video is to familiarize you with the
engine fuel supply system and guide you
through the proper tests to determine if
any aeration exists. The video will also
demonstrate how to interpret the results of
the fuel system tests. 15 Minutes
Objectives Upon successful completion of
this course, participants will be able to:
INSTRUCTOR-LED
TECHNICIAN
TRAINING
AVAILABLE INSTRUCTOR-LED
COURSES
Engines
Design and function
Maintenance
Tune-up procedure
Diagnostics
Engine overhaul
Aftertreatment systems
Electronics
Design and function
Component location
Module communications
Sensor operation and location
Parameter programming
Troubleshooting and diagnostics
Premium Tech Tool to include Guided Diagnostics
and VCADS
Electrical
Design and function
Circuit identification
Wire ID and nomenclature
Reading wiring schematics
Starting and charging circuits
You have your own training needs and timetables. That’s
why we offer instructor-led training that’s custom-designed
to fit your requirements. These best-in-industry courses
can be scheduled in one of our five training facilities or onsite at your location.
Diagnostics
All courses are facilitated by Mack Trucks Academy trained
instructors who have real-world experience repairing Mack
trucks in dealerships and/or service operations. They
understand the demands and challenges of working in a
fast-paced, bottom-line-driven service department.
Air system generation
Mack technician training at one of our classroom locations
assures a learning experience that’s comprehensive,
comfortable and free of distractions. If you would rather
host an exclusive training event at your location or a site
of your choosing, we offer on-site training as well. You’ll
work directly with the training instructor to customize the
course material, class schedules and equipment needed
for proper hands-on training.
Brakes
Design and function
Foundation brakes
Brake electronics and diagnostics
System and electronic diagnostics
HVAC
Heating, Ventilating & Air Conditioning
Performance testing
Refrigerant recovery and charging
Preventive Maintenance
For a listing of available scheduled fleet courses, visit
macktrucks.vg-emedia.com
PM schedule
Contact academy-help@macktrucks.com for more
information on training costs and availability.
Lube point locations
Chassis requirements and adjustments
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Mack Trucks Academy
7900 National Service Road
Greensboro, NC 27235
www.macktrucks.com
©2016 Mack Trucks
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