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Product Brief:
Project Management and Project Office
ISG Project Managers and Project Office administrators create and manage the
execution of rapid and very large scale technology deployments as well as the
co-ordination of technical services, security, monitoring and 24x7 maintenance.
Our ability to deploy connectivity technology to clients with hundreds of sites and to provide
long-term maintenance to thousands of installations across the UK and across Europe is thanks
to our highly developed project management process. ISG’s hybrid project management
operation means our European Support Centre takes care of the day-to-day activities:
co-ordinating local engineers and local project resources, all under the experienced control of
locally-based project managers. The result is a highly scalable and efficient service, guaranteed
success on-time and on-budget.
ISG projects include the deployment of virtually any ICT technology – WiFi, Network Infrastructure and specialist technology for Retail and
Commerce: surveys, installations, staging, hardware refresh and software upgrades through to asset management and long-term help-desk
and support.
ISG Project Management Services have an excellent track-record of success – see our Case Studies to illustrate the scope and flexibility of our
work. ISG’s professional approach provides the greatest likelihood of achieving the desired results; it ensures an efficient and best value use
of the available resources and is continually re-assessed to ensure it is on target to meet the differing needs of the project’s stakeholders.
High Quality Client or White Label Project Services
ISG is ITIL certified and our Project Management teams work to Prince2 standards.
ISG Prince2
Project Management
/ Project Office
Our Coverage
Our Competitiveness
Our Credibility
Rapid, mass deployment, anywhere in the
UK and Europe thanks to our scalable delivery
model. We have multi-skilled engineers
available from our 6 offices, providing surveys,
installs and maintenance around the clock.
One Price applies across the UK, giving
complete comfort that what we quote is what
you pay, while we ensure that projects are
delivered on time and to budget.
Our Customers: We have over 30 years of
experience delivering excellence to some of
the largest blue-chip enterprises in the UK and
Europe.
Our engineers are multi-skilled to complete
several tasks in one visit. Our connected project
approach, responsive project management and
flexible engineering resources make us unique.
Five ISO Accreditations give us a stable
and robust service model and provides our
customers and partners with technical quality,
security and complete peace of mind.
Optimised Resources: We ensure that our
engineers, project managers and technical
staff are continually trained in the newest
technologies, and are supported 24x7 through
our European Project Office.
Exceptional Solutions: We focus on providing
our customers and global partners with success
based on the latest proven technologies and
on our detailed understanding of their industry
and business needs, setting us apart from our
competitors.
24x7 European Support Centre: our Project
Office provides remote management and
support for our teams of local project managers
and engineers ensuring excellent client results.
End-to-end WiFi, Network Infrastructure
and Technology Services for a wide range of
solutions, including emergent technology
and service specialisation for the Retail &
Commercial sectors.
ISG Technology Ltd.
+44 (0) 1784 485 200
www.isg-technology.com
ISG Project examples
•12,000 WiFi Access Points to 3,500 outlets
– Top UK Grocery Chain
•200 site technology update to 200 stores in six weeks
– High Street Electronics Retailer
•Technology implementation of over 100 stores per night
– Top UK Grocery Chain
•Technology installation to 4,500 Pubs in 12 month period
– Tier 1 Hospitality Chain
Our Project Managers take responsibility for the successful delivery
of all ISG technology projects and may also be available to manage
the deployment of Partner projects operating on a ‘White Label’
basis, for any other ICT technology, i.e. as a ‘stand-alone’ Project
Management service.
• Single site to rolling programmes of thousands of installations
• Managing highly technical resources, ISG or partner engineers, on-site or remote
• Provisioning of skills transfer services and stand-by support
• Escalation and problem resolution
• Reporting
• ‘White Label’ service
Project Management – Mass deployment
ISG specialise in very large-scale deployments. Project Managers
liaise with technical specialists to design the solution and plan the
implementation. When resources have been arranged, deployment
can start. The Project Office team then take responsibility to ensure
that timely and accurate communication among the stakeholders
takes place – managers, contractors and the customer – who all
need to share a consistent accurate assessment of the project,
particularly ensuring that problems are resolved should they arise.
ISG has the experience and the resource nationwide to deliver
successful multi-site mass deployment on-time and to budget. Our
goal is always to minimise your costs in budget, time and attention.
Scope
This specifies the requirements to achieve the project result: the overall definition of what the project is supposed to accomplish, and a specific description of
what the end result should be or accomplish. The standard of the scoping exercise is intrinsic to the quality of the final outcome.
Time Tasks are estimated and prioritised, dependencies between
tasks are identified and this information is documented
in a project schedule – typically a Gantt chart for ease of
communication.
Cost
The total project plan requires a calculation of the sum
of the project tasks, which depend on several variables
including: resources, work packages such as labour rates
and mitigating or controlling influencing factors that may
create cost variances.
Project Success Criteria
A project is a unique activity with defined objectives which may
include financial criteria or business benefits. ISG works with its
clients to identify these ‘acceptance criteria’, within an agreed
timescale and cost budget. Change – or the unpredicted -- is almost
always a feature of any significant project and so ISG adopts a clear
Change Management Control system to identify any revisions
of objectives or changes in approach. Changes can therefore
be accommodated and acceptance criteria can be revised as
appropriate.
Elements of ISG Project Management
and Project Office activities:
•Project Definition
•Project requirements definition, specifying quality standards,
defining resources and timescales
•Business Case and Return-on-Investment (RoI) preparation
•Managing formal project sponsorship
•Developing and implementing the project plan
•Leading and motivating the project delivery team
Project Management –
Technical Services and Application Development
•Risk, issues and change management control responsibility
For ‘one-off’ custom projects, the ISG Project Manager is a key
member of the project initiation team: working closely with
technology specialists, the system architect and the application
designer.
•Monitoring progress against plan, periodic reports
•Day to day actioning of the plan: workarounds and escalation
•Managing the project budget
•Maintaining communications with stakeholders and the project
organisation
•Sign-off, project conclusion and evaluation reporting
ISG Technology Ltd.
Ashmead House, Crabtree Office Village, Eversley Way, Egham,
Surrey, TW20 8RY
T. +44 (0) 1784 485 200 | www.isg-technology.com