MyService Center Guide
Experience service visibility,
transparency, and accountability
month over the past six months. These service snap-
MyService Center is a unique online service portal.
team. And because this data about calls and service
This gateway makes it easy for our Clients to access
requests is transparent, our service performance
reports, service requests, service activity for each of
is transparent, further holding us accountable and
their Plans at TASC, and much more. Login to your
further raising the bar.
MyTASC account (www.tasconline.com) using your
Username (or 12-digit TASC ID) and Password, then
click the orange MyService Center logo to begin.
shots can help you determine how you and your Participants are being cared for by our Customer Care
Feature Dashboard. For FlexSystem Clients only, the
Feature Dashboard spotlights management tools,
including the TASC Card, E-Pay, Plan Funding, Paper-
This one-of-a-kind service tool—unparalleled in our
less PVRs, and New Client Education. A green light
industry—gives you control and power over your
communicates “Great, you’re using this tool!” while
Plan. Only TASC has the systems and capabilities to
a red light communicates “You’re not using this tool;
present this highly-detailed, on-the-spot administra-
here are reasons to do so.”
tive information to you.
MyService Center is a clear confirmation that TASC
is committed to you, and that at TASC, we have the
confidence to reveal how we’re doing at all times.
Service features
MyService Reports
An assortment of statistics and dashboard reports
helps you monitor how you and your Participants
are using the Plan. This information illuminates areas of efficiency as well as areas needing attention.
Service Dashboard. View the average speed it takes
for a call to reach a member of our Customer Care
team. Check out how many people are self-served
through our Interactive Voice Response system.
Learn how many MyService Requests occurred per
Customer survey results show that customers who “Go Green” are more satisfied with
TASC services. If you need assistance to Go
Green and make your Plan more efficient,
or you want to learn more, visit the Feature
Dashboard today!
Trouble logging in to MyTASC?
Enter your TASC ID (found in your welcome kit or on your
TASC Card) as your Username and a Password. Still having
problems? Call Customer Care at 1-800-422-4661.
MyService Activity
MyService Activity quantifies the work we perform
for your Plan. The data quickly summarize how
many interactions have been made to service your
requests and inquiries. If you have had problem
resolutions within your Plan, those are noted, too.
(Problem resolutions are requests or inquiries that
have escalated to high priority.) We think it is important to be open about our performance and hope
these numbers show how hard we are working for
you!
Understand how much time and how many resources you save by outsourcing your employee benefits
administration.
Savings Calculators
The FlexSystem Employer Savings Calculator is a
great way to illustrate your potential tax savings.
To calculate your current and potential savings, simply enter the total number of employees eligible for
your FlexSystem Plan.
Employer Savings represent your savings based on
employee participation. The more employee participation, the more you save in taxes.
The blue bars indicate your savings based on the
number of employees enrolled multiplied by an
average $1,500 contribution. The red bars represent
what your savings could be with a $2,500 contribution per employee.
For FlexSystem Clients only: see how Participants
are submitting their reimbursement requests. You
can ascertain whether they are using their TASC
Card, an online form, mail, or fax. If many Participants use mail or fax, you can guide them to methods that are more efficient for requesting and receiving their reimbursements, namely the TASC Card
and MyTASC Mobile App. These tools have boosted
Plan satisfaction for the many Participants who use
them and already enjoy faster reimbursements.
The Total Employee Savings chart shows how your
FlexSystem Plan saves your collective group of employees thousands of dollars in personal tax savings.
The first bar represents savings possible when employee contributions average $1,120. The subsequent
blue bars indicate how the savings increase when
employee contributions increase.
MyService Requests
Stay informed about the status of your service
requests without ever making a call. That’s control!
That’s convenience!
Have you ever requested assistance through our online service request form (from MyTASC, click Contact Us)? Doing so is user-friendly and to the point.
We strongly encourage you to submit your inquiries
and requests through MyService Requests, a great
online shortcut designed for just this purpose.
An efficient and innovative online messaging tool,
MyService Request contextualizes communications
as they occur, based on the selected product and
topic. A series of Frequently Asked Questions (FAQs)
will pop up, in many cases answering your question
and eliminating the need for a service request altogether.
When a request or inquiry is necessary, once submitted it is directed to the Customer Care team that
can best serve you. This expedites your request and
ensures a response that is accurate and thorough.
From MyService Center, you will be able track the
quantity and status of MyService Requests. Click on
Open Requests to view inquiries and requests that
are currently pending. Click on Closed Requests to
see which requests have been completed. With this
great tool you’ll find it easier than ever to provide
employees the up-to-date information they need.
They rely on you for assistance and now you have
information at your fingertips, available online 24/7.
How to submit a MyService
Request—
It’s easy to communicate with TASC via our online
Service Request option. Requests submitted via this
secure online portal are processed within 24-48
hours and assigned a work order tracking number.
1.
First login to your account at www.tasconline.
com using your username (or 12-digit TASC
ID) and password. For assistance with login,
please contact Customer Care at 1-800-422-4661.
For speedy assistance, be ready with your TASC
ID.
2.
After you login to your account, click Contact
Us in the screen’s upper right corner.
3.
To submit a Service Request, click Service
Request.
4.
When you click Service Request, a window
opens with drop down menus to guide you
through our frequently asked questions.
Select your relationship with TASC (Participant,
Client, or Provider).
Choose the product line for your account
(FlexSystem, DirectPay, COBRAToday, AgriPlan
BizPlan, etc…).
To ask a question specific to your TASC account
or submit documentation related to your ac
count, choose “Other” as your topic and “I am
unable to find the answer to my inquiry” as your
sub-topic. Scroll down slightly and click Con-
tinue with Service Request to open a free form
text box in which you may type a custom ques-
tion, statement, or request.
5.
If you have opted to Continue with the Service
Request, a free form text box will appear in
which you may type a custom message. Be
cause you are logged in to MyTASC, your contact
information will automatically upload with
your request. If you require a specialized re-
sponse (fax, mail, or telephone follow-up),
please note your contact information in the
request.
6.
If you need to attach a document, select Browse.
Navigate within your saved computer files and
click Open to select the attachment file(s). The
Service Request accepts up to 5MB of PDF, Mi-
crosoft Excel, and Microsoft Word file formats.
Once you have selected all appropriate attach-
ments, click Submit.
7.
After submitting your request, take note of the
Service Request number. This number is tracked
in various TASC systems and can be used to fol-
low up on your request.
8.
If you have additional questions or concerns
regarding the Service Request submission pro-
cess, contact TASC Customer Care at 1-800-422-
4661. Please have your 12-digit TASC ID ready for
speediest access to a product or system special-
ist.
Greater access. Faster service. More accountability.
Immediate access to the most up-to-date information 24/7/365!
TASC • 2302 International Lane • Madison, WI 53704-3140 • 1-800-422-4661 • Fax: 608-663-2754 • www.tasconline.com
The information in this communication is confidential and may be used by the authorized recipient only for its intended purpose only.
Any other use or disclosure is prohibited.
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