The Learning Place
Tēnā koutou and Welcome to Ngā Huarahi Arataki – Pathways to
the Future 2015
The Government’s goal of achieving 85% completion of NCEA
Level 2, though the introduction of Vocational Pathways into the
curriculum, provides alternative opportunities for students to
achieve. Our 2015 Prospectus provides a range of opportunities to
help them get there.
The kaupapa of our organisation is to provide access to training
opportunities to ALL students. We will work alongside you to raise
the self-esteem, skill levels, self-expectations and achievement
of your students, through the delivery and assessment of quality,
tangible and relevant courses.
Our success as a provider and facilitator is due to a number of
factors, such as the high quality of our training and flexible delivery
options but, most importantly, our success is due to our partnership
with you and our joint desire to grow and nurture our young
people.
Please call to discuss how we can work together in 2015,
0800 800 415.
Ngā mihi nui
Director: Piet van de Klundert
THE
LEARNING
PLACE
Proudly working with
THE
LEARNING
PLACE
Director
Piet van de Klundert
pieter@thelearningplace.co.nz
Academic Manager
Erin Thomson
erin@thelearningplace.co.nz
Information Manager
Laura Easton
admin@thelearningplace.co.nz
Contact
The Learning Place Ltd
PO Box 5789
Dunedin 9054
PH 0800 800 415 / 03 477 7770
www.thelearningplace.co.nz
The Learning Place is a registered NZQA
Provider (Provider Number 7982)
Contents
6-7
Introduction &
Overview
8 - 21
Short Courses
Life Skills
Health & Safety
Employment Skills
Customer Service
Communication
Hospitality Skills
Media
Security Course
28
Booking
Confirmation
Sample
22 - 27
Vocational Pathways
Packages
Hospitality Service Skills
Restaurant & Cafe Service
Retail
Hotel Services
Business Leadership
Introduction
and Overview
Who Are We
We are a NZQA accredited and registered private training
provider based in sunny Dunedin with nationwide coverage.
We have trainers based in all main centres and travel
extensively across New Zealand to secondary schools to
deliver our courses. We started delivering STAR and Gateway
courses into secondary schools in 2007. Since then we
have grown slowly but steadily and we now work with over
150 secondary schools across New Zealand. We work in
partnership with a number of other NZQA providers to be
able to deliver a wide range of quality training.
The Lead Team comprises
•
•
Piet van de Klundert Director - (Bachelor Arts, Bachelor
Management and Innovation, Diploma in Adult
Teaching, Member of NZ Institute of Directors) who has
had extensive experience in working with at risk youth,
community development, teaching/training as well as
leading organisations.
Erin Thomson Academic Manager/Schools Liaison (Bachelor of Arts, Bachelor of Teaching/Education (SEC))
brings her experience as a secondary school teacher as
well as a wide range of skills in the hospitality industry
to her role.
•
Natalie De Goldi Lead Moderator – (Masters Tch/
Learn, B. Tch/Learn, Cert Adult Tch) Natalie is a highly
experienced and qualified teacher/trainer bringing years
of professional practice to our team.
•
Laura Easton Information Manager – (Dip Design) Laura
has extensive experience in the office management
sector, working for our company since 2011. Laura
is responsible for managing all reporting and
administrative requirements.
Students
Our training delivery is empowerment based. We use a
model of encouragement, equality and active engagement.
We believe this is the best way to encourage success.
We treat all of our students as adults. At the start of each
course we state “You are here by choice.” Our procedure
for dealing with misconduct is two warnings, a sit out for
five minutes followed by an apology. If further misconduct
continues the student is asked to leave. The school is
contacted immediately. In the years we have been delivering
courses into schools we have only ever had one stand down
in over eight thousand students.
If a student has literacy or numeracy issues we MUST be
informed prior to the course. If a reader writer is required
please contact us to make arrangements prior to the course.
We expect students to be attired in either school uniform or
casual smart attire.
Our Trainers
We have a combination of full time and part time contract
trainers that bring a wealth of industry experience and
teaching skills to their roles. All of our people are committed
to going the extra mile to ensure the learning experience
is rewarding and every student has access to success. Our
team is made up of a number of secondary school trained
teachers and industry experts.
Details
All schools sign a Memorandum of Understanding with
us. There is a copy at the back of this prospectus for you to
have a look at. If we use another provider’s accreditation we
will give you the provider code when we send the students’
results through to you. All students’ gain a certificate for
successful attainment of competency in the unit standards
they have completed.
Pre Course Work & NYC Assignments
Most of our courses require pre course work to be completed
before attendance. Some courses require post work course
to be completed or work to be completed outside the
delivery time. This is the responsibility of each student to
complete and is explicit on the course information in the
following pages.
NYC Assignments
Although we want all students to achieve competency on
our courses they don’t always due to a number of factors.
We will send NYC assessments back to the student’s school
contact (STAR/Gateway) for it to be reassessed. Please be
aware that achieving a positive result for your student is
as important to us as it is to you. We will work with you to
ensure this occurs.
Courses
All courses are run as NZQA unit standards. We possess most
units ourselves or have a Memorandum of Understanding
with another provider or ITO to be able to deliver the units in
the STAR and Gateway context. A copy of the Memorandums
of Understanding with our partner providers are available to
you to have on file.
Courses are run either at your school or at one of our training
venues across New Zealand. We have an affiliation with
Sporting Clubs NZ to make use of their venues. All premises
meet our venue vetting process. We will discuss with you
what the best venue option is when you book your course.
Often schools will combine to run a course. Amazing things
happen when you bring groups of students from different
schools together. Minimum number for class bookings is 14.
Delivery tends to be over consecutive days however we are
happy to discuss delivery options with you. It could be that
your transition or hospitality class has one afternoon free a
week or two periods a fortnight for vocational training. Give
us a call to discuss what works for your people.
Cost
Most courses cost $100.00 + gst per day. If you want us to
report the credits each credit cost $4.50 to report.
Invoices are to be paid on the 20th of the month following
the training. As some courses take longer to mark, moderate
and send certificates for the invoice is still required to be
paid on the 20th.
Attendance & Cancellations
We charge the full price for students that do not attend
courses. If a student is ill we still need to be notified
either by the student or by the school. We suggest you
supply students with our 0880 880 415 number prior to
attendance.
If a course is booked we charge for the number of students
confirmed with the school not the number of students that
have turned up unless we have been notified beforehand.
Cancellations of a course must be made within 10
working days of the course – a 10% fee will apply
if the course hasn’t been rescheduled.
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7
Life Skills
Using real life scenarios, students will gain skills for self-management in a range of different environments. Each of
the Unit Standards below provides students with the tools to interact with others confidently and achieve positive
outcomes for themselves, whether it be on a personal or professional basis.
Team Work
1 x full day
$100 + gst
9677 – Participate in a team or group which has an objective
Purpose: People credited with this unit standard are able to participate in a team or group which has an objective. They will
understand what a team is and people’s roles within the team, showing respect and commitment.
NZQA Unit: 9677 _ Level: 2 _
Credits: 3
Present Well & Greet with Pride
1 x full day
$100 + gst
14462 – Maintain personal presentation and greet customers in the hospitality industry
Purpose: People credited with this unit standard are able to maintain personal presentation standards, and greet customers
in the hospitality industry.
NZQA Unit: 14462 _ Level: 2 _
Credits: 2
Problem Solving
1 x full day
$100 + gst
7123 – Apply a problem solving method to a problem
Purpose: People credited with this unit standard are able to: define a problem; choose a problem solving method for an
identified problem; and apply the problem solving method and describe the outcome.
NZQA Unit: 7123 _ Level: 2 _
Credits: 2
Negotiation Skills
1 x full day
$100 + gst
7124 – Demonstrate knowledge of one-to-one negotiation
Purpose: People credited with this unit standard are able to describe: own behaviours and response patterns in one-to-one
negotiation; and actions and strategies for achieving positive outcomes in one-to-one negotiation.
NZQA Unit: 7124 _ Level: 2 _
Credits: 2
Drug & Alcohol Management
1 x full day
$100 + gst
548 – Demonstrate knowledge of management of alcohol and other drugs
Purpose: People credited with this unit standard are able to: demonstrate knowledge of alcohol and other drugs; and describe
strategies for the safer use of alcohol and drugs.
NZQA Unit: 548 _ Level: 1 _
Credits: 2
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Health &
Safety
The following Unit standards are extremely valuable for any individual entering
the workplace, working in accordance with New Zealand workplace Health and
Safety regulations. Students will gain an in depth knowledge base around current
legislation and procedures for dealing with health and safety issues, providing
them with information and practical skills that will have them confident about
their personal safety and the safety of others.
First Aid (8:30 am - 5 pm)
1 x full day
$85 + gst
26551 – Provide first aid for life threatening conditions
Purpose: People credited with this unit standard are able to: assess the scene for hazards;
assess the casualty for life-threatening conditions; and provide first aid for life-threatening
conditions.
26552 – Demonstrate knowledge of common first aid conditions and how to respond to
them
Purpose: People credited with this unit standard are able to: identify and describe common
first aid conditions; and describe how to respond to them.
NZQA Unit: 26551 _ Level: 2 _
NZQA Unit: 26552 _ Level: 2 _
Credits: 1
Credits: 1
Workplace Health & Safety
1 x full day
$100 + gst
497 – Demonstrate knowledge of workplace health and safety requirements
Purpose: People credited with this unit standard are able to: identify and describe legislative
rights and responsibilities for workplace health and safety; describe the systems approach
to workplace health and safety; and explain how hazards are defined in the HSE Act.
NZQA Unit: 497 _ Level: 1 _
Credits: 3
Safety at Work
1 x full day
$100 + gst
17593 – Demonstrate knowledge of workplace health and safety requirements
*Candidates MUST have a work placement to complete this assessment
Purpose: People credited with this unit standard are able to: identify and describe legislative
rights and responsibilities for workplace health and safety; describe the systems approach
to workplace health and safety; and explain how hazards are defined in the HSE Act.
NZQA Unit: 17593 _ Level: 2 _
Credits: 4
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Employment
Skills
The following Unit Standards have been identified
as those most helpful to provide students with the
knowledge and resources they need when transitioning
from school to the workforce. The competencies
equip students with the skills necessary to look for
employment and interact with colleagues in a positive,
professional manner.
Diverse Environment
Employment Rights & Responsibilities
1 x full day
$85 + gst
1 x full day
$100 + gst
377 – Demonstrate knowledge of Diversity in the
workplace
1978 – Identify and describe basic employment rights and
responsibilities, and sources of information and assistance
Purpose: People credited with this unit standard are
able to: describe behaviours of diverse groups in
relation to their effect on workplace relationships; and
describe, develop, implement and evaluate a strategy to
accommodate diversity.
Purpose: People credited with this unit standard are able
to: identify and describe basic employment rights and
responsibilities; and identify sources of information and
assistance for employees in relation to their employment
rights and responsibilities.
NZQA Unit: 377 _ Level: 2 _
NZQA Unit: 1978 _ Level: 1 _
Credits: 2
Credits: 3
Basic Interview Skills
Advanced Interview Skills
1 x full day
$100 + gst
1 x full day
$100 + gst
1294 – Be interviewed in a formal interview
1296 – Interview in an informal situation
Purpose: People credited with this unit standard are
able to plan, prepare for, and be interviewed in a formal
interview.
Purpose: People credited with this unit standard are able
to plan, conduct and review informal interviews.
NZQA Unit: 1294 _ Level: 2 _
NZQA Unit: 1296 _ Level: 3 _
Credits: 2
Credits: 3
Employment Relationships
Resume Skills
1 x full day
$100 + gst
1 x full day
$100 + gst
1979 – Describe an employment relationship, and the
application of employment law to that relationship
4252 – Produce a targeted resume
Purpose: People credited with this unit standard are
able to: describe the key features of an employment
relationship; describe the key features of employment
agreements; and describe the application of employment
law to an employment relationship.
NZQA Unit: 1979 _ Level: 2 _
Purpose: People credited with this unit standard are able to
identify and describe a position and its requirements, and
produce a targeted resume.
NZQA Unit: 4252 _ Level: 2 _
Credits: 2
Credits: 3
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Customer
Service
Recent surveys have shown a demand for increased and improved customer service in New Zealand. The following
courses provide customer service and care training for individuals entering the workplace and introduce them
to the world of management. Students will develop the skills and knowledge to provide excellent face-to-face
customer care, over-the-phone customer interactions and team interaction in any area of the New Zealand service
sector.
Customer Service Star
Advanced Customer Service
2 x full day
$200 + gst
3 x full day
$325 + gst
This two day course gives students an introduction to
the basic principles of customer service- in any work
environment that has a customer service interface. Students
will learn telephone and communication skills and how to
describe and provide positive customer service interactions
through a combination of role play and written work.
This intensive three day course is perfect for students who
aspire to a career in customer service or retail. Made up
of eleven Level Three credits, this course covers essential
retail skills, active listening, and communication techniques
through tutor led delivery and an individual student project.
Students will not only gain a wealth of information to help
their career pathway but improved communication and
self-management skills. There is a self-paced component to
this course that students are required to complete outside of
course time.
00056 - Attend to customer enquiries face-to-face and on
the telephone
00057 - Provide customer service
11941 - Establish and maintain positive customer service
interactions
NZQA Unit:
56 _ Level: 1 _
NZQA Unit:
57 _ Level: 2 _
NZQA Unit: 11941 _ Level: 2 _
Credits: 2
Credits: 2
Credits: 2
“ This short course was awesome, learnt a
lot of things that I did not know of, learnt
to speak more confidently. This was an
amazing experience and I’ve learnt a
lot within the 3 days. - Student
”
11815 - Answer customer enquires on the telephone in a
wide range of contexts
11818 - Demonstrate and apply product and/or service
knowledge
11831 - Apply skills and qualities of a salesperson in a retail
or distribution environment
NZQA Unit: 11815 _ Level: 3 _
NZQA Unit: 11818 _ Level: 3 _
NZQA Unit: 11831 _ Level: 3 _
Credits: 3
Credits: 2
Credits: 6
“ I have a number of students wanting to work in retail and this course gives them the
necessary skills and confidence without taking them out of their regular classes for too
long. ” - STAR co-ordinator
Leadership
An interactive, action packed two day course teaches students key skills and knowledge in relationship
management, performance management, and workplace organisational principles required of first line
managers. Made up of three level three standards, this course is module one of the National Certificate in First
Line Management and is perfect for students wanting to become Team Leaders, supervisors, or charge hands
likely to be responsible for managing people, resources, and/or work operations. This course is also ideal for
students that need to get out of their comfort zone and build confidence before leaving school.
Event Management
Communication & Leadership
3 x full day
$350 + gst
2 x full day
$250 + gst
This exciting three day course requires students to work
in a hands on environment, organising a small event.
Students work in two teams to plan a function, working
with a small budget students organise the event from its
initial concept, through to menus, equipment and hosting
the event. The culmination of the course is an event put
on by students on the final of course, for friends/family/
invited guests.
11097 - Maintain rooms for functions in a commercial
hospitality environment
14445 - Maintain rooms for functions in a commercial
hospitality environment
1312 - Give oral instructions in the workplace 9681 - Contribute in a group or team which has an
objective
NZQA Unit: 14445 _ Level: 3 _
NZQA Unit: 1312 _ Level: 3 _
NZQA Unit: 9681 _ Level: 3 _
Credits: 3
Credits: 3
Credits: 3
Purpose: People credited with this unit standard are able
to use active listening techniques to gain information, and
respond to information received, in two different contexts.
1312 - Give oral instructions in the workplace
Purpose: People credited with this unit standard are able
to give oral instructions in the workplace. 9681 - Contribute in a group or team which has an
objective
Purpose: People credited with this unit standard are
able to contribute within a team or group which has an
objective.
NZQA Unit: 11097 _ Level: 3 _
NZQA Unit: 1312 _ Level: 3 _
NZQA Unit: 9681 _ Level: 3 _
Credits: 3
Credits: 3
Credits: 3
“ Was a good course, very informative and I
found that interacting with other people we don’t know built up my confidence.
The tutor was really nice and helpful too.” - Students
“ My Gateway students are intelligent and hardworking young people but they
lacked confidence. This course gave them self-motivation and confidence that I
didn’t expect after only two days.” - Gateway Co-ordinator
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Hospitality
Skills
Hospitality is a fast-paced, challenging and ever
changing industry, new applicants for establishments
are expected to have a basic level of knowledge and the courses below could be the
perfect foot in the door. These industry specific unit standards have been tailored
into exciting, hands on courses that cover the essential skill base of the hospitality
industry.
Introduction to Barista Skills
2 x full day
$210 + gst
17284 – Demonstrate knowledge of coffee origin and
production
Purpose: This unit standard is for people who are entering
the hospitality industry and who are interested in working in
the area of producing coffees. People credited with this unit
standard are able to demonstrate knowledge of: coffee origins,
beans, harvesting, fair trade requirements, roasting, blending,
decaffeination, and storage and handling.
17285 – Demonstrate knowledge of commercial espresso
coffee equipment and prepare espresso beverages under
supervision
Purpose: This unit standard is for people who are developing
their knowledge of commercial espresso coffee equipment
and popular drinks that can be made with espresso
equipment. People credited with this unit standard are able to:
demonstrate knowledge of commercial espresso equipment;
demonstrate knowledge of making espresso and other
beverages using commercial espresso equipment; and prepare
espresso beverages under supervision.
NZQA Unit: 17284 _ Level: 3 _
NZQA Unit: 17285 _ Level: 2 _
Credits: 3
Credits: 4
Food Safety 168
NZQA Unit: 168 _ Level: 3 _
Credits: 4
1 x full day
$100 + gst
168 – Demonstrate knowledge of food contamination hazards, and control methods
used in a food business
Purpose: This is a theory based unit standard designed for all people working, or
preparing to work, in a food business. People credited with this unit standard are able to
demonstrate knowledge of hazards that cause food borne illness and food spoilage, and
of methods used to control hazards that cause food borne illness and food spoilage in a
food business.
Food Safety 20666
NZQA Unit: 20666 _ Level: 2 _
Credits: 2
1 x full day
$100 + gst
20666 – Demonstrate a basic knowledge of contamination hazards and control methods
used in a food business
Purpose: This is a theory based unit standard designed for all people working or
intending to work in a food business. People credited with this unit standard are able to
demonstrate knowledge of basic food contamination hazards and prevention of cross
contamination of food in a food business.
Food Safety 167
NZQA Unit: 167 _ Level: 2 _
Credits: 4
2 x half day
$100 + gst
167 – Practise food safety methods in a food business
Purpose: This unit standard is for all people working, or preparing to work, in a food
business, and includes a basic understanding of practices that result in safe food.
People credited with this unit standard are able to: maintain effective personal
hygiene when working with food as per establishment requirements; prevent cross
contamination in a food business; and measure, record, and act on temperature of high
risk food.
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“
With both theory and practical elements these courses bring students face to face with the
demands of hospitality. Up skilling their knowledge of food and beverage operations and
appropriate service in commercial environments, students will prepare and serve hot and cold
non-alcoholic drinks, prepare and clear areas for service and learn the values of good customer
service. Two excellent courses for anyone who wishes to join the hospitality workforce.
”
Bar Tending
2 x full day
$200 + gst
A two day workshop with both theory and practical elements this course introduces students
to the hospitality world. Up skilling their knowledge of food and beverage operations and
appropriate service in commercial environments, students will prepare and serve hot and
cold non-alcoholic drinks, prepare and clear areas for service and learn the values of customer
service. An excellent course for anyone who wishes to join the hospitality workforce. *Out of
work completion required.
NZQA Unit: 14420 _ Level: 3 _
NZQA Unit: 04645 _ Level: 3 _
Credits: 3
Credits: 2
NZQA Unit: 21057 _ Level: 1 _
Credits: 2
Demonstrate knowledge of alcoholic and non-alcoholic beverages
Demonstrate knowledge of maintaining a responsible drinking
environment as a server in a licensed premises
Prepare, construct and garnish mocktails for the hospitality industry
Restaurant Food and Beverage Service
2 x full day
$250 + gst
*Students must have a work placement to complete this course as they will be required to
complete assessment tasks in the workplace
This unit standard introduces students to the world of hospitality. Students are trained in
proper restaurant service from seating the customer and taking their order, to providing
food and beverage service and maintaining service areas and equipment. Following a day
of delivery students will execute these skills in a hospitality establishment, over at least 10
occasions.
NZQA Unit: 26308 _ Level: 3 _
Credits: 20
Table Service
2 x full day
$200 + gst
14431 – Demonstrate knowledge of food service styles and
menu types in the hospitality industry
Purpose: People credited with this unit standard are able to
demonstrate knowledge of food service styles, and menu
types in the hospitality industry.
14434 – Prepare and clear areas for table service in a
commercial hospitality environment
Purpose: People credited with this unit standard are, in a
commercial hospitality environment, able to: prepare service
areas and equipment; prepare customer dining areas; and
clear dining and service areas.
14436 – Provide table service in a commercial hospitality
environment
Purpose: People credited with this unit standard are, in a
commercial hospitality environment, able to: present a menu
and take orders from customers; serve customer orders at the
table; and clear and maintain tables during service.
NZQA Unit: 14431 _ Level: 2 _
NZQA Unit: 14434 _ Level: 2 _
NZQA Unit: 14436 _ Level: 2 _
Credits: 3
Credits: 3
Credits: 4
“ I needed to find a part time job and my
teacher sent me to this course. It was so
much fun, I learned heaps of stuff about
coffee and it was actually interesting. I
had a great time and the credits were
just a bonus. I can’t wait to put this
course on my CV, now that I know I have
the skills.” - Student
“ I wanted a short course that would give
my students the skills necessary to start
working on an espresso machine at any
time the chance arose. That’s what the
Learning Place delivered. No matter
what ability the groups I send along
are they always come back to school
with a set of practical skills and a new
found confidence around achieving
Unit Standards.” - STAR/Gateway coordinator
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Media
This exciting course is the perfect taster for students
interested in a career in broadcast media, whether
it be in the radio industry or a stepping stone to TV
journalism. Gaining a wealth of experience, students
will learn how to write and report news for radio with
hands on experience in a radio newsroom. Students will
also plan for tertiary study, industry experts use their
experience and knowledge to plan future pathways for
students and assist them in preparing their Broadcasting
School Application.
Radio & Journalism
4 x full day
$425 + gst
10235 – Write a basic radio commercial
Purpose: People credited with this unit standard are able to
determine script requirements from a brief, and write a script
for a commercial.
10319 – Write a voice report for radio
Purpose: People credited with this unit standard are able to
prepare to write, and write a voice report for radio.
10313 – Plan and broadcast a radio programme using an
automated system
Purpose: People credited with this unit standard are able to
plan a radio programme for broadcast, and broadcast using an
automated radio system.
NZQA Unit: 10235 _ Level: 3 _
NZQA Unit: 10319 _ Level: 2 _
NZQA Unit: 10313 _ Level: 2 _
Credits: 5
Credits: 5
Credits: 5
Security Course
This exciting two day course is the perfect taster for
students wanting to enter the Defence or Police force
after school, or those who would like to work in the
security industry. This is the required mandatory training
for the security industry. Students will learn lifelong
skills in conflict management and resolution, as well as
earning 12 credits.
Security Course
4 x full day
$400 + gst
27364 – Demonstrate knowledge of the security industry in
the pre-employment context
27360 – Demonstrate knowledge of managing conflict
situations in a security context
27361 – Manage conflict situations in a security context
*There is an online component for this course that students are
required to complete prior to attending
NZQA Unit: 27364 _ Level: 2 _
NZQA Unit: 27360 _ Level: 2 _
NZQA Unit: 27361 _ Level: 3 _
Credits: 4
Credits: 4
Credits: 4
“ It was a great course our instructor was very inspiring and showed us a lot of stuff
that can happen in the real world. I thought it was very well planned and executed.
I believe I am now in a better position to work in the security industry. ” - Student
“ My students came back to school raving about this amazing course. The trainer
was passionate and was able to help them through the paper work quickly and
informally. His personal stories gave the students the ability to understand real life
situations rather than just theory. Keep it going for next year, its a keeper. ”
- Head of Careers department
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Vocational Pathways Packages
The following twenty credit programmes are a small example of
the types of courses we can offer (in alignment with Vocational
Pathways). Courses can be developed based on the needs of your
students and what pathway they have chosen, please contact us for
development of a programme to fit your student’s needs. A range
of the courses that we are accredited to deliver can be found on the
NZQA website (www.nzqa.govt.nz)
These courses can be completed over varying periods of time (all
require 10 full days of delivery). Most will have out of course work
completion required. Delivery options can vary, for example:
One day a week for the required number of weeks
In the school holidays as a block course
As a block course during term time
Please talk to us about the delivery options that suit your students
best.
First Aid (US 26551 & 26552) can be added to these packages for an
extra charge of $85pp
Hospitality Service Skills
Candidates will cover the knowledge, skills and competencies
required to deliver exceptional service in a hospitality environment.
A strong foundation skill set, with a focus on front of house
and Barista techniques, will open many doors for successful
candidates.
Credit total: 25
14431
Demonstrate knowledge of food service styles and menu types
in the hospitality industryL2 C3
14434 Prepare and clear areas for table service in a commercial
hospitality environmentL2 C4
14436 Provide basic table service in a commercial hospitality environment L2 C4
22428
Prepare and present tea for service
L2 C2
17285
Demonstrate knowledge of commercial espresso coffee equipment
and prepare espresso beverages under supervision L2 C4
17288
Prepare and present espresso beverages for service
L3 C5
15894
Demonstrate knowledge of basic terminology used in commercial
food and beverage serviceL1 C1
15918
Demonstrate knowledge of roles and jobs in the hospitality industry L1 C2
What careers can this course lead to?
•
•
•
•
•
Cook
Bartender
Cafe Worker
Cafe/Restaurant Manager
Chef
•
•
•
•
•
Waiter/Waitress
Camping Ground Manager
Casino Worker
Hotel Porter
Hotel/Motel Manager
•
•
Kitchen hand
Maître d’hôtel
THE
LEARNING
PLACE
23
Restaurant & Cafe Service
This course prepares candidates with skills and knowledge to manage
themselves and their patrons in licensed premises. Candidates complete
a range of theory and practical based units that cover the essentials of bar
tending complimented by an in depth knowledge of host responsibility and
The Sale and Supply of Liquor Act 2012.
Credit total: 22
21057 Prepare, construct and garnish mocktails for the hospitality industry L1 C2
15904 Demonstrate a basic knowledge of alcoholic beverages and
beverage service equipment L1 C2
14464 Deal with customer complaints in the Hospitality Industry L3 C2
14420 Demonstrate knowledge of alcoholic and non-alcoholic beverages
L3 C3
4646 Demonstrate knowledge of the Sale and Supply of Alcohol
Act 2012 and its implications for licensed premises L4 C2
4645 Demonstrate knowledge of maintaining a responsible drinking
environment as a server in a licensed commercial environment L3 C2
17285
Demonstrate knowledge of commercial espresso coffee
equipment and prepare espresso beverages under supervision L2 C4
17288
Prepare and present espresso beverages for service
L3 C5
What careers can this course lead to?
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Cook
Bartender
Cafe Worker
Cafe/Restaurant Manager
Chef
Waiter/Waitress
Camping Ground Manager
Casino Worker
Hotel Porter
Hotel/Motel Manager
Kitchen hand
Maître d’hôtel
Retail
This programme contains a combination of level two and three unit
standards focusing on customer service skills, personal presentation,
service styles and effective communication. Candidates will undertake
practical components in work placement, developing the skills and
knowledge base to excel in any retail environment.
Credit total: 35
9694
Demonstrate and apply knowledge of communication process theory L3 C5
11831
Apply skills and qualities of a salesperson in a retail or
distribution environmentL3 C6
11097
Listen actively to gain information in an interactive situation L3 C3
19583
Demonstrate knowledge of products in a retail or distribution
environmentL2 C4
62
Maintain personal presentation and a positive attitude in a
workplace involving customer contactL2 C3
376
Employ customer service techniques to accommodate customer
behavioural styles in a workplaceL3 C2
27229
Respond to customers’ complaints in a retail or distribution
environment during customer interactionsL3 C4
THE
LEARNING
PLACE
25
Hotel Service
This combination of practical and theory based units provides
students with the foundation skills to service a range of
commercial accommodation environments and acquire the
knowledge necessary for dealing with customers and their
needs.
Credit total: 25
14454
Service guest rooms in a commercial hospitality environment L2 C3
14456
Service guest kitchen areas in a commercial
hospitality environmentL2 C3
14457
Strip beds and make beds in a commercial
hospitality environmentL2 C3
22337
Service public areas in a commercial hospitality environment
L2 C4
14464
Deal with customer complaints in the hospitality industry
L3 C4
14405
Provide an information and booking service for guests in a
commercial hospitality environmentL3 C4
14404
Handle, store and provide guest and establishment property
in a commercial hospitality environment L2 C4
What careers can this
course lead to?
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Camping Ground Manager
Hotel Porter
Hotel/Motel Manager
Maître d’hôtel
Business Leadership
This interactive, action packed course teaches students key skills and
knowledge in relationship management, performance management, and
workplace organisational principles required of first line managers. Made up of
level two and three credits this course contains Unit Standards that contribute
to the National Certificate in First Line Management and is perfect for students
wanting to become Team Leaders, supervisors, or charge hands likely to be
responsible for managing people, resources, and/or work operations. This
course is applicable to any industry and is also ideal for students that need to
get out of their comfort zone and build confidence before leaving school.
Credit total: 24
11097
Listen to gain in formation in an interactive situation
L3 C3
1312
Give oral instructions in the workplace
L3 C3
9681
Contribute in a group or team which has an objective
L3 C3
9694
Demonstrate and apply knowledge of the communication
process theory L3 C5
11818
Demonstrate and apply product and/or service knowledge
L3 C2
1294
Be interviewed in a formal situation
L2 C2
377
Demonstrate knowledge of diversity in the workplace
L2 C2
1978
Describe an employment relationship and the application
of employment law to that relationshipL2 C3
4252Produce a targeted resumeL2 C2
THE
LEARNING
PLACE
27
Booking Confirmation
Thank you for choosing to train with The Learning Place.
Your contact person will be Laura Easton/ Erin Thomson
on 0800 800 415 / 03 477 7770. Your booking has been
confirmed and the details are as follows.
School
Contact
Date Booked
Course
Number of student
Courses need a minimum of 14 students to run. Schools will be
advised of course postponement 4 working days before course
begins.
Date of Course
Times of Course
Cost of Course
Course Trainer
Venue
THE
LEARNING
PLACE
28
Please ensure your ‘number of students’ is correct and
notify us of any changes 5 working days prior to course
start date. We charge for final numbers unless we have
been notified of illness.