General Security and Safety Rules
GSSR
Applicable to external companies (*)
undertaking work on the Kirchberg Campus
E u r o p e a n
I n v e s t m e n t
B a n k
G r o u p
• G e n e r a l
S e c u r i t y
a n d
S a f e t y
R u l e s
GSSR
For the use of external companies*
undertaking work on the Kirchberg Campus
The purpose of the General Security and Safety Rules (GSSR) is to draw external
companies’ attention to a number of measures taken in the interests of all concerned.
They constitute a reference document containing useful information for all companies required to undertake work on the Kirchberg Campus.
This document is not exhaustive nor does it replace the General Health and Safety Plan, which is
applicable where appropriate, in accordance with the Grand Ducal Regulation of 27 June 2008 on
the minimum safety requirements to be applied on temporary and mobile sites.
* External company: a company that has a contract with the
Bank – or one of its service providers – that is required to
work from time to time on site but does not have a structure
in place the whole year round on the Kirchberg Campus.
Kirchberg Campus - West Building
Kirchberg Campus - East Building
3
E u r o p e a n
I n v e s t m e n t
B a n k
G r o u p
• G e n e r a l
S e c u r i t y
a n d
S a f e t y
R u l e s
Contents
1.
ACCESS TO THE EIB CAMPUS
5
1.1. Legal requirements in Luxembourg
5
1.2. Access to the Kirchberg Campus
6
2. HOW TO PREPARE FOR THE WORK TO BE UNDERTAKEN
2.1
Basic security rules
7
2.2
Basic safety rules
7
2.2.1 To be made available on site
2.2.2 Order, cleaning up and waste management
2.2.3 Delivery and storage
2.2.4 Handling and lifting
2.2.5 Working at height
2.2.6 Fire
7
8
8
8
9
10
2.3. Rules specific to the Campus
10
2.4. Specific rules for technical work to be carried out
11
2.4.1 Technical staff access request and associated data
2.4.2 Coordination of work
11
12
3. WHAT TO DO WHEN ON SITE
12
3.1. Before starting work
12
3.1.1 Managing information
3.1.2 Staff training
3.1.3 Useful numbers
12
12
13
3.2
While the work is being carried out
13
3.3
When the work is finished
13
4. IN THE EVENT OF AN EMERGENCY
4
7
14
E u r o p e a n
I n v e s t m e n t
B a n k
G r o u p
• G e n e r a l
S e c u r i t y
a n d
S a f e t y
R u l e s
1. ACCESS TO THE EIB CAMPUS
1.1 Legal requirements in Luxembourg
All work must be announced in advance and prepared in close cooperation with
the EIB link person – the technical person in charge of organising and monitoring
the work.
All companies, whether from Luxembourg or elsewhere, must comply with Luxembourg’s legal requirements (administrative formalities, safety requirements, etc.).
All companies shall be responsible for their service providers, who must also comply with the laws and regulations of Luxembourg.
Where and how to get information – non-exhaustive list
Luxembourg regulations and laws: ➜➜
www.legilux.lu
Law of 31 July 2006 introducing an Employment Code
➜➜ Health and safety requirements of the Labour and Mines Inspectorate, especially those to be applied on temporary or mobile sites: www.itm.lu
➜➜
Environmental requirements, particularly those relating to operating permits
for buildings:
www.environnement.public.lu
➜➜
Requirements laid down by the Association d’Assurance contre les Accidents
(Association for industrial injury insurance) – Industrial Section – and its related Safety Guide: www.aaa.lu
Good practice, standards, CRTI-B clauses and other applicable technical specifications must also be scrupulously complied with.
www.crtib.lu
5
E u r o p e a n
I n v e s t m e n t
B a n k
G r o u p
• G e n e r a l
S e c u r i t y
Key formalities to be completed ➜➜
a n d
S a f e t y
R u l e s
www.entreprises.public.lu
Permit for small business establishment or number of prior declaration certificate received from the Ministry for the Middle Classes www.mdt.etat.lu
➜➜ Trade register
www.rcsl.lu
➜➜
VAT plus VAT identification number www.aed.public.lu
➜➜
Luxembourg social security card/E101 form www.cns.lu
DELIVERIES TO THE EIB’S
KIRCHBERG CAMPUS
In addition, for foreign companies, the following requirements: www.itm.lu
European Investment Bank Group • Groupe Banque européenne d’investissement • European Investment Bank Group • Groupe Banque européenne d’investissement
➜➜ Advance notice of posting of employees to another location (Communication
préalable de Déplacement de Salariés (CDS))
➜➜
One person in Luxembourg – possibly one of the on-site
workers – Access
to beprocedure
in possession of the work permit, E101
Where access to the Campus is required, Security must be notified in advance via
form and employment
contract,
etc. for each worker so
your EIB link person coordinating
the delivery.
The spiral access ramp at the junction of boulevard K. Adenauer and rue Hammes must
that they can
be shown to the authorities.
be used for deliveries, on-site supplies and the collection of goods.
Small packages may be delivered directly to the reception desk.
ALLUMEZ
VOS
FEUX
1.2 Access
LPG to the Kirchberg Campus
Waiting area
for deliveries
Maximum vehicle size:
2.20
1.90
4.00
<
10.20 m
<
16.50 m
Access to delivery bays
Spiral ramp entrance
East wings
Ailes Est
10
10,20 m
West extension
Extension Ouest
1 2
6
West wings
Ailes Ouest
5
2
1
7
3 4
5
6
7
96
EKI reception
Level 5
reception
98 EKI
Level 4
LPG
4
3
LPG
2.20
1.90
1.90
10
4.00
ALLUMEZ
VOS
FEUX
4.00
Waiting area/packages
and WKI access badges
WKI visitors’ car
park
2.20
Centre Ville
FEUX
Waiting area/packages
and EKI access badges
EKI visitors’ car park
reception
100 WKI
Level 4
ALLUMEZ
Boulevard K. Adenauer/
VOS
Rue Hammes junction
Boulevard Kennedy
10,20 m
LPG
LPG
ALLUMEZ
ALLUMEZ
VOS
VOS
FEUX
FEUX
2.20
2.20
1.90
1.90
4.00
4.00
10
10
LPG
10
Both the access map and Deliveries Guide may be downloaded via the link
10,20 m
. to unloading bays:
www.eib.org/offices Delivery
6
Two delivery bays (East and West) are accessible via the
LPG
underground ramp to the car parks. Access is from the junction
on the East Building side. Ensure that you do not continue driving
down the spiral ramp and heed the height limits indicated above.
2.20
Traffic rules must be complied with, including in the underground
SWITCH
ALLUMEZ
ONVOS
YOUR
FEUX
LIGHTS
10,20
10,20
m m
1.90
ALLUMEZ
VOS
FEUX
LPG
ALLUMEZ
VOS
FEUX
Switch off engine
2.20when you
1.90stop! 4.00
4.00
2.20
1.90
4.00
E u r o p e a n
2.
I n v e s t m e n t
B a n k
G r o u p
• G e n e r a l
S e c u r i t y
a n d
S a f e t y
R u l e s
HOW TO PREPARE FOR THE WORK TO BE UNDERTAKEN
2.1 Basic security rules
Parking areas, access times and other practical arrangements must be determined
with the EIB link person and specified in the technical staff access request.
Upon arrival at the site, each worker will receive an access badge in exchange for
proof of identity. Each time they enter or leave the site, they and their equipment
will have to pass through security checks, e.g. security doors, scanners.
Any information received, whether directly or not, shall be strictly confidential. Any
supplies and other items made available by the EIB shall remain the property of the
EIB and must be returned to it upon completion of the work.
2.2 Basic safety rules
External companies must apply general health and safety principles. Systematic risk
analyses and measures favouring collective protection over individual protection,
for instance, shall be required.
All staff must be qualified for the tasks to be carried out, be medically fit and have
up-to-date training.
Employees assigned to high-risk tasks must be medically fit for the risk(s) involved
and, where applicable (electrician, forklift truck operator, cherry picker operator,
etc.), in possession of written authorisation from their employer.
Any lending of equipment must be subject to a prior written procedure between
the various parties concerned.
2.2.1 To be made available on site
➜➜
Suitable tools and equipment that are ECcompliant and in good condition (including
extinguishers and marking devices).
➜➜
Decent, clean work clothing, suited to the
tasks to be carried out. ➜➜
Personal Protection Equipment (PPE) that
is EC-compliant, suited to the tasks to be
carried out and the work area (footwear,
goggles, harnesses, etc.).
➜➜
Mandatory documents: authorisations,
technical staff access request, etc.
7
E u r o p e a n
I n v e s t m e n t
B a n k
G r o u p
• G e n e r a l
S e c u r i t y
a n d
S a f e t y
R u l e s
2.2.2 Order, cleaning up and waste management
Systematically put in place signs and notices in the appropriate
areas, to be removed immediately after the work has been completed.
Workers shall at least once a day and in any event at the end of their shift:
➜➜
clean their work areas and dispose of all waste,
➜➜
tidy away tools and materials to ensure that no obstructions
are caused.
Waste must be collected and sorted in accordance with the relevant regulations and EIB procedures. This must be coordinated
with the EIB link person.
2.2.3 Delivery and storage
Requirements must be indicated as soon as possible and the storage areas must be determined in advance with the EIB link person.
Chemicals (including paint, thinners, etc.) must be stored in labelled containers that are in good condition, as provided for in
the regulations. Liquids must be placed in holding tanks. Safety
data sheets must be provided to Security, via the EIB link person,
before the items arrive on site.
Special attention must be paid to products whose use in Luxembourg is prohibited: isocyanates, halogen-based products, etc. (see relevant regulations).
Waste must be stored in suitable containers. Storage must not obstruct passageways or emergency exits. Gas cylinders must be transported and stored in accordance with the rules (valve caps, trolley or rack, etc.).
2.2.4 Handling and lifting
Mechanical handling shall be preferred to manual handling. Before any handling operation, find out about permissible loads
and
observe them.
Lifting machinery (cherry pickers, forklift trucks, etc.) must have up-to-date operating permits and have been subject to periodic checks. A copy of the machinery’s
safety register must be made available on site.
8
E u r o p e a n
I n v e s t m e n t
B a n k
G r o u p
• G e n e r a l
S e c u r i t y
a n d
S a f e t y
R u l e s
All users must have written authorisation from their employer on the basis of suitable training – AAA requirements, in particular – and medical fitness.
Before cranes can be used, a crane erection plan must be drawn up and submitted.
If a road has to be used, the relevant permit must be obtained from the highway
authorities.
2.2.5 Working at height
Collective protection (work platforms, scaffolding, etc.) shall be
the preferred option. Where this is not possible, a safety harness
must be worn. Workers must receive the appropriate training and
the anchorage points must be defined in advance by the foreman
or a competent representative of the company. If workers are required to use ropes, requirement ITM CL178.1 must be applied.
Scaffolding
EC-compliant scaffolding that is properly designed, constructed and maintained
must be suited to the work to be carried out. The scaffolding must be erected and
taken down by qualified workers in accordance with the safety rules and will be
inspected before it is used by a competent person from the company. The manufacturer’s technical data sheets must be made available.
Cherry pickers
The remarks above concerning lifting equipment also apply
here. Please also note the EIB’s procedures concerning the protection of third parties and property, the management of cherry
pickers and the traffic flow plans defined on the basis of permissible loads!
Ladders
Use only suitable EC-compliant ladders, in good condition, with
non-slip feet.
Position them at the correct angle (65°-75°).
Prevent ladders from slipping, being knocked over, toppling
over or digging in.
Ladders should only be used occasionally for work at heights
< 7m, with tools that do not have to be held with both hands
and weigh < 10kg.
9
E u r o p e a n
I n v e s t m e n t
B a n k
G r o u p
• G e n e r a l
S e c u r i t y
a n d
S a f e t y
R u l e s
2.2.6 Fire
All oxygen cutting, welding or other work involving a naked
flame requires the company concerned to first obtain a fire permit and provide the necessary extinguishers. During such work,
remove or protect combustible materials.
Do not ignore electrical risks!
2.3 Rules specific to the Campus
The Campus is made up of operational administrative buildings requiring special
precautions to ensure that the facilities can continue to be used with minimum disruption to resident staff. Companies working on the Campus are subject to Health
and Safety at Work requirements and must meet environmental management
criteria (BREEAM) and comply with internal organisational requirements (formal
events, etc.).
Priority is given to safety and mutual respect!
Any kind of disturbance (noise, dust, vibrations, etc.) is prohibited between 8 a.m. and 6 p.m. Monday to Friday without a
written derogation from Security. Compliance with this rule is
of paramount importance.
Work areas that generate dust must be sealed off to prevent it from spreading.
Requests for the fire detection system to be disabled must be made via the technical staff access request form. The detectors must also be systematically protected in coordination with Security.
Access to the restaurant, cafeteria, protocol areas and meeting
rooms shall be prohibited from 11.30 a.m. to 3 p.m. at least – for
any work or even simply to pass through.
How to find your way around the Campus
E6.5.23
Bureau
How to locate rooms.
Aile
Niveau
10
Bâtiment
E u r o p e a n
I n v e s t m e n t
B a n k
G r o u p
• G e n e r a l
S e c u r i t y
a n d
S a f e t y
R u l e s
Non-smoking area!
All buildings and other enclosed areas (including car parks) are
non-smoking.
Logistics areas (changing rooms, rest rooms, etc.) and other equipment (handling
gear, extinguishers, etc.) must be provided by the company. Depending on availability and with the prior approval of Security, some of this equipment and other
installations (goods lifts, elevators, etc.) may be made available by the EIB.
Parking spaces cannot be guaranteed (availability, accessibility, etc.). All parking
requirements must be notified during the work preparation phase.
2.4 Specific rules for technical work to be carried out
2.4.1 Technical staff access request and associated data
The company shall be liable for the dangers that its work involves and the measures required to protect its staff, other users of the site and the property.
Before any work can be carried out on site, a technical staff access request form
must be completed by the external company in conjunction with the EIB link
person. Depending on the nature and location of the work, additional documents
may be required.
All documents must be sent to the EIB link person as soon as possible and no
later than 48 hours before the work starts.
A risk analysis and the drawing up of these documents, as early as the preparation phase for the work, are key for risk management.
Furthermore, the operating procedure, risk analysis and other mandatory administrative supporting documents (authorisations, certificates, etc.) must be made
available on site.
To enable workers to take into account the specific features of the EIB, a number of
documents may be consulted upon request, in particular:
➜➜
Operating permits from the Environment and Labour Ministries
➜➜
General Security and Safety Regulations
➜➜
The Dossier Adapté aux caractéristiques de l’Ouvrage (DAO, which comprises
the plans of the building, relevant technical data, etc.)
➜➜
“As built” dossiers comprising plans, permissible loads, partitioning, etc.
➜➜
Procedures for managing hazardous work (work at height, etc.).
11
E u r o p e a n
I n v e s t m e n t
B a n k
G r o u p
• G e n e r a l
S e c u r i t y
a n d
S a f e t y
R u l e s
2.4.2 Coordination of work
The EIB link person shall be responsible for coordinating the various contractors.
The company shall also appoint a qualified contact person who speaks French or
English fluently.
Each company shall be responsible for coordination with and between its own subcontractors. It must organise the work in such a way that no worker is left on their
own in an isolated area, failing which it must identify the risk as such in the technical staff access request and provide the appropriate resources.
Depending on the nature and scale of the project, a Health and Safety Coordinator
may be required. He/she shall draw up the General Health and Safety Plan concerning the project and the companies shall examine it to help them draw up their own
Individual Health and Safety Plan tailored to the risks and work concerning them.
3.
WHAT TO DO WHEN ON SITE
A badge shall be issued to company staff that have been declared in advance when
they enter the site at the start of the work period in exchange for valid identification. This badge shall be returned at the end of the work period or at the end of the
day at the latest. For long-term work, permanent badges may be requested.
Depending on the availability of spaces, access to the Visitors’ Car Park may also be
granted.
3.1 Before starting work
3.1.1 Managing information
The company shall consult in advance the documents provided
by the EIB and shall make available for consultation all docu
ments for which it is responsible.
3.1.2 Staff training
In order to raise the awareness of all its staff members, every worker assigned to the
Campus shall first be given a safety briefing by their employer, focusing in particular on the rules applying to the site and the specific risks identified.
Each company shall make available written proof that such a briefing has been
given by the site manager or the company’s designated worker, containing the first
names and surnames of the people involved and their signatures to prove that
they have attended.
12
E u r o p e a n
I n v e s t m e n t
B a n k
G r o u p
• G e n e r a l
S e c u r i t y
a n d
S a f e t y
R u l e s
3.1.3 Useful numbers
EIB switchboard
EIB Security – 24/7 EIB Security Coordinator Emergencies/Health and Safety
+(352) 4379 - 1
+(352) 4379 - 40010 (East Building/EKI)
+(352) 4379 - 85304 (Mr Déléris)
+(352) 4379 - 40010 – East Building
+(352) 4379 - 40000 – West Building
3.2 While the work is being carried out
Observe the following
points in particular:
ALLUMEZ
ALLUMEZ
➜➜
➜➜
LPG
➜➜
2.20
➜➜
➜➜
10,20 m
10,20 m
LPG
LPG
Raise
the alarm
in the event of an incident/accident,
FEUX
FEUX
complication or newly identified risk (unscheduled work
alongside other contractors, discovery of asbestos, etc.);
VOS
VOS
22
11
44
mm
mm
Heed,40
signs, maximum
height
,90
,00
,40
,90
,00 limits and other rules on
movements within the buildings, including in car parks;
SWITCH
ALLUMEZ
ALLUMEZ
ONVOS
YOUR
FEUX
10,20
mm
FEUX
LIGHTS
10,20
10
10
LPG
ALLUMEZ
VOS
FEUX
ALLUMEZ
VOS
FEUX
LPG
Fluorescent vests must be worn in car parks and other parts
m
m
m
,40
,90
,00
of 1.90
the site used
by vehicles;
4.00
,40
,90
4.00
2
21
14
4,00
m
Look-outs to be used during construction/handling equipment manoeuvres, etc.
10
10
10
Access to all technical or sensitive areas must be arranged
via Security. Requests must be made on the technical staff
access request forms.
10,20 m
10,20 m
Any person who fails to observe the safety or security instructions given by Security
or the EIB link person shall be ejected from the site at their company’s expense.
3.3 When the work is finished
➜➜
➜➜
➜➜
➜➜
➜➜
Always inform the EIB link person and Security when the work has been
completed.
Acceptance of the work via the EIB link person.
Return badges, documents and other EIB property.
Hand in certificates and other work documents made available.
Update the various “as built” plans in accordance with the work carried out.
13
EMERGENCY NUMBERS
YOUR SAFETY
MATTERS!
Kirchberg Campus
40 000 (*)
40 010 (*)
WEST BUILDING
EAST BUILDING
CAMPUS
ACCESS
RULES
4.
IN
THE EVENT
OF AN EMERGENCY
* + 4379 when calling from outside
When and how to gain access
Times
Visitors’ access
Staff access
If a person
from an3external
company
is
responsible for an accident, they must im00 1 2
4
5
6
7
8
9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
mediately
notify
Security
via
the
emergency
numbers given below. Internal numMon/Fri
bers can
also
be
accessed
from
a
mobile
phone
by dialling +352 4379 before the
WE/PH
number.
WhileMon/Fri
waiting for the emergency services to arrive and in order to minimise the
WE/PH
danger,
staff must provide assistance, use their own resources and, to the best of
Staff access via car park entrance Mon/Fri
their abilities, those of the EIB on site.
Staff access via receptions (*)
Staff access via receptions (*)
Sports area via building (staff)
Mon/Fri
Sports area (staff + family)
Mon/Fri
Sports area (staff + family)
WE/PH
via level 2 of West car park
via level 2 of West car park
Staff access to car parks
Mon/Fri
Main tunnel
EMERGENCY NUMBERS
YOURWE/PHSAFETY
Kirchberg Campus
Mon/Fri
Deliveries
MATTERS!
40 000
* The East reception on level 5 is open from 7.00 to 20.00 Monday to Friday. The East and West receptions on level 4 areWEST
open 24/7.BUILDING
Visitors’ car parks
(*)
Times requiring prior access authorisation
Access times
Times requiring registration at reception desks and use of visitors’ car parks
Authorised access to sports area with possible parking on level 2 of West car park.
WE/PH: Saturday,
Sunday
and public holidays
EAST
BUILDING
CAMPUS ACCESS RULES
40 010 (*)
* + 4379 when calling from outside
When and how to gain access
EVACUATION INSTRUCTIONS
00 1 2
3
4
5
Times
Whataccess
is the
Visitors’
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
evacuation
procedure?
Mon/Fri
WE/PH
Staff access
Staff access via receptions (*)
Mon/Fri
Staff access via receptions (*)
WE/PH
Assembly Points
EIF entrance
East Building
Level 5
Staff access via car park entrance Mon/Fri
Sports area via building (staff)
Mon/Fri
Sports area (staff + family)
Mon/Fri
Sports area (staff + family)
WE/PH
Main entrance
East Building
Level 4
via level 2 of West car park
via level 2 of West car park
Staff access to car parks
Main tunnel
Mon/Fri
Visitors’ car parks
WE/PH
Deliveries
Mon/Fri
Main entrance
West Building
Level 4
As soon as you hear the order to evacuate:
– Stop what you are doing, close doors and windows, and get
* The East reception on level 5 is open from 7.00 to 20.00 Monday to Friday. The
and West
receptions
on level; 4 are open 24/7.
outEast
(unless
told
otherwise)
Times requiring prior access authorisation
Access
times obey the instructions
WE/PH: Saturday,
Sunday
public holidays
– Strictly
given by
the and
members
of the
Times requiring registration at reception desks and use of visitors’ car parks
evacuation team (wearing an “evacuation” vest) ;
Gocar
immediately,
calmly and unhurriedly to the nearest
Authorised access to sports area with possible parking on level 2 of –West
park.
emergency exit, following the illuminated green signs ;
– Don’t go back ;
– Don’t take the lifts ;
What is the evacuation procedure?
– Don’t attempt to enter the car parks ;
– Go directly to the nearest assembly point (unless told
otherwise) ;
– Stay there and await the evacuation team’s instructions.
Assembly Points
EIF entrance
EVACUATION INSTRUCTIONS
Safety matters – 05/2009
East Building
Level 5
23
EMERGENCY NUMBERS
YOUR SAFETY
MATTERS!
Kirchberg Campus
40 000 (*)
40 010 (*)
WEST BUILDING
EAST BUILDING
EMERGENCY INSTRUCTIONS
* + 4379 when calling from outside
What to do in an emergency
Fire
Risk
Fire
Stay calm!
1. Sound the alarm
Quickly identify the problem and make everything safe
2. Call Security on the emergency
number
State:
• your name
• where you are
• the precise nature of the emergency
2. Get to safety
3. Help the casualty(ies)
- Help anybody in danger
- If there is smoke, stay close to the ground
- Close the doors
- Don’t use the lifts
- Follow the escape route
- Leave the building, walk to the nearest
assembly point and await instructions
Provide medical assistance to the best of your abilities
Carbon monoxide
Stay calm!
- Don’t take risks
- Use them only if you are able to
When the danger level is reached, “CO” warning
panels light up and an alarm sounds
4. Follow the evacuation teams’
instructions
Suspicious object Don’t touch it! Explosion
Risk
Stay calm!
1. Call Security on the emergency
number – to report the suspicious object
2. Open nearby doors and windows –
to reduce the impact of the blast
3. Get to safety
- Help anybody in danger
- Follow the escape route
- Leave the building, walk to the nearest
assembly point and await instructions
4. Follow the evacuation
teams’ instructions
Any non-suspicious objects found
should be taken to the nearest
reception desk
CO
Risk
Gas in the underground
car park
3. Use the fire extinguishers
and hoses
Call Security on the emergency
number
Stay calm!
1. Make yourself, the casualty(ies) and your
surroundings safe
- Sound the nearest fire alarm (break the
glass and press the button)
- Alert Security by calling the emergency
number
- State:
• your name
• where the fire is
• what is burning
• whether anybody is in danger
Theft, loss or assault
Accidents
Illness
Medical emergency
1. Don’t use your vehicle
If you are already in your vehicle: park,
switch off the engine and leave your vehicle
2. Go calmly to the nearest
emergency exit
3. Evacuate the car park
immediately – via the emergency exits
4. Call Security on the emergency
number
5. Follow the evacuation teams’
instructions
Medical service
Personal
Risk
For any non-urgent
medical matters, contact
the medical service
Medical
Assistance
Service for all non-urgent matters: 50 000 (*)
* Available from 8.00 to 18.00, Monday to Friday
This information and the full set of General Security
and Safety Regulations are available in hard copy or
on the Security and Safety intranet page
© E I B – 0 5 / 2 0 1 0 – EN