TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
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DEPLOYMENT CONSIDERATIONS
Welcome
Caleb Harris – Operations & Enablement
Kevin Wunder – Marketing
Webinar available within 24 hours
Additional Webinars:
“How Do You Turn a Tablet into a Customer Facing Device” – Available on Moki.com/insights
“Putting Together The Pieces” – Available on Moki.com/insights
Submit requests for future webinars to webinars@moki.com
TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
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DEPLOYMENT CONSIDERATIONS
Guest Presenter
Glen Womble
Founder and CEO
TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
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DEPLOYMENT CONSIDERATIONS
What do you have to consider when your
devices are in the field?
SECURITY
TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
MANAGEMENT
ANALYTICS
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DEPLOYMENT CONSIDERATIONS
Security
BASIC:
Are my devices being used for what I want
them to be used for?
CRITICAL:
Is sensitive information being protected?
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TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
Compliance
Personal data
Financial information
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DEPLOYMENT CONSIDERATIONS
Management
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TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
How do I update my devices?
How do I support them?
How should I organize them?
Are they working?
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DEPLOYMENT CONSIDERATIONS
Analytics
Do my customers care that these
devices are in store? Are they using
them?
What content are my customers
interacting with? How can I optimize
content delivery?
TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
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DEPLOYMENT CONSIDERATIONS
Scenario One: The Limited-Space Retailer
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TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
Want to “open up” stores with Endless Aisle kiosks
Five iPads per location (100s of locations across the
US)
Placed in sturdy stands, strategically set throughout the
store
Some restrictions using Apple configurator
Locked down using Guided Access to Safari browser
Store managers were shipped devices and asked to
keep an eye on them
Considered a strategic project, lots of eyes
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DEPLOYMENT CONSIDERATIONS
Scenario One: The Limited-Space Retailer
SECURITY
●  Employees are wasting time on devices
●  PCI officer on your back
●  Used to improve sales, not for surfing the web
MANAGEMENT
●  Store managers are tired of checking on devices
●  Store managers are left to update content – Eek
●  Devices stopped working – no one took action
ANALYTICS
●  Are devices in the right location?
●  Do they have the right content?
●  What do you report to HQ?
TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
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DEPLOYMENT CONSIDERATIONS
Scenario Two: FavoriteEats
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TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
Loyalty program for restaurants
Full-solution (i.e. hardware, install, software, etc.)
Native Android app customized per restaurant group
Customers use tablets to update/track points
Devices must ALWAYS be up and running
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DEPLOYMENT CONSIDERATIONS
Scenario Two: FavoriteEats
SECURITY
●  Employees mucking around with device
●  PCI awareness
MANAGEMENT
●  App updates – do you want your clients to be
responsible for that?
●  Device support? Reboots? Provisioning? Remote
Control?
ANALYTICS
●  Device performance
●  Connectivity
●  Advanced reporting to your client
TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
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DEPLOYMENT CONSIDERATIONS
What We’ve Discussed
SECURITY
TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
MANAGEMENT
ANALYTICS
DEPLOYMENT CONSIDERATIONS
What’s Next?
Email webinar-topic requests to: webinars@moki.com
Your personal consultation with a Moki expert 844.MOKI.NOW
TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
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TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
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