Resume Statements
The enclosed information was created by Chatham-Kent Employment Resource Centre staff for general information
purposes only and should not be reproduced without permission.
July 2013
Fact Based Statements
It is very easy to fill your resume with a long list of skills! However, the employer is looking for more
fact based statements when hiring. A critical factor that determines if you get employed is how you
use your skills and demonstrate it on your resume.
Examples:
You might have experience working in a fast paced environment. However, you need to give more
details such as:
 Greet and register approximately 75-125 clients on a daily basis, while understanding the
nature of each inquiry and directing clients to the appropriate departments.
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You might have excellent communication skills. However, it might be better to say:
o Developed creative and informative monthly newsletters with a readership of over 200
members
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Organized with good planning skills could be expanded to:
o Coordinated daily operations in a busy trucking company, while maintaining an
inventory of 2000 parts and over 200 work orders a month
Examples of Skill Statements
Note: these are sample generic statements. Please remember that you might have to modify or
convert these statements for your own personal resumes
General Summary of Qualification Statements
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WHMIS Certified
Smart Serve Certified
“G” licensed driver with reliable transportation
Forklift certification
First Aid, CPR certified
Bilingual (Specify what languages)
Punctual, dependable, reliable
Excellent relationship building skills
Ability to work well in teams and individually
Thrives in new situations and open to any additional responsibilities
Excellent organizational and planning skills
Excellent interpersonal and communication skills
___ years of experience in the field (make sure to specify your field if using this statement)
Ability to work well under pressure
Attentive to deadlines
Possess great problem-solving skills
Strong analytical and reasoning skills
Excellent written and verbal communication skills
Excellent time management skills
Self motivated and detail oriented
Excellent driving, safety and attendance record
Dynamic individual with strong analytical abilities and proven leadership skills
Computer Skills
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Knowledgeable of the Windows 98, 2000 and XP operating systems.
Advanced skills in Microsoft Office, WordPerfect 5.1, and Email applications.
Solid keyboarding skills (35+ words per minute)
Experienced with hardware installations, software installation and troubleshooting
Proficient Internet researching skills
Competent in creating graphs used spreadsheet software
Knowledge of PC setup and installation
Excellent data entry and file updating skills
Clerical and Office Skills
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Effective research skills
Knowledgeable of software programs that include Microsoft Word, Access, PowerPoint, Simply
Accounting and ACCPAC
Experienced in all clerical and receptionist duties
Assisted in hourly payroll and attendance management systems
Excellent ability to prioritize and complete tasks with speed and accuracy
Experienced in using office equipment
Experienced in handling confidential paperwork
Demonstrated professionalism while dealing with customers
Bookkeeping and Finance Skills
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Responsible for accounts receivable and payable
Prepared daily, monthly, and yearly balance sheets for auditing purposes
Oversaw daily cash control and prepared bank and credit card deposits
Collected payments for customer billing and posted to general ledger
Arranged invoices for purchase orders and matched check amounts
Strong organizational skills, ability to prioritize and complete tasks with speed and accuracy
Experienced in overseeing comprehensive bookkeeping and supervising others
Expertise associated with use of QuickBooks, Excel, TurboTax, and other financial software
Competent in developing financial data and summary findings on monthly, quarterly, and
annual basis
Accountable for float money and deposits to cash office
Management and Supervisory Skills
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Determined staffing requirements and assisted with hiring of staff
Responsible for all hotel operations and employee management
Responsible for the training and supervision of new employees
Maintained and accounted for all stock in store
Experienced in creating staff schedules
Developed excellent rapport with co-workers and customers
Demonstrated excellent listening skills while dealing with unhappy employees
Able to provide prompt and appropriate customer service to a diverse group of individuals.
Customer Service Skills
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Handled customer inquiries and assisted them in a professional manner
Adept at handling confrontational situations and resolving them appropriately
Established good listening and problem solving skills
Able to multi task in a fast paced environment
Handled telephone queries from customers regarding different product inquiries
Operated a multi-line telephone system in a professional and courteous manner
Strong background in all aspects of customer service and support
Ability to work effectively in both individual and team oriented environments
Strong organizational skills, ability to prioritize and complete tasks with speed and accuracy
Experienced in responsibilities such as answering phones, recording messages and greeting
customers
Capable of working quickly and accurately under pressure to successfully meet deadlines.
Able to analyze complex issues and solve problems
Maintained positive relations with staff and customers in a high volume and fast-paced
environment
Motivated and reliable employee
Strong rapport with customers and possess extensive skills in management
Maintain an excellent working relationship with co-workers and supervisors
Maintained excellent time and professionalism when serving customers at a busy drive thru
window
Timely and assertive follow-up skills to handle inquires and re-enforce existing relationships
Well-versed in active listening skills which resulted in positive relations with staff and
customers
Sales Skills
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Accurately handle cash and credit card transactions
Maintained up to date product knowledge
Excellent customer service skill to up sell client orders
Promoted and sold in-store credit cards
Recommend purchases and services through comprehensive product knowledge
Experienced in accommodating customer needs
Experienced with shipping and receiving procedures
Able to assist and advise customers on product selection
Provided quick and efficient service to customers
Handled cash transactions, refunds and operated a cash register
Responded to customer inquires by phone and in person
Justified the prices of the products by quoting comparisons, quality, durability, and other
features
Consistently met or exceeded sales goals
Experienced in retail sales in diverse departments and specialty store settings
Maintained a good understanding of customers’ expectations about values and services
Knowledgeable in computerized registers and inventory control
Outstanding selling and closing capabilities illustrated by proven track record of exceeding
goals
Driven and focused shown when meeting sales quotas and deadlines
Confidence in cold calling and direct sales of products to businesses and clients
Housekeeping Skills
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Able to operate household and cleaning equipment
Maintained a clean home and performed household chores in an efficient manner
Knowledgeable of cleaning solutions, solvents and chemicals
Excellent multi-tasking abilities
Maintained a clean and safe work environment
Experienced in cleaning floors, carpets, walls and windows
WHMIS Certified
Strong ability to work alone, be self-motivated and organized
Maintained equipment and materials in proper condition
Performed routine housekeeping duties such as laundry, washing dishes and making beds
Janitorial Skills
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Knowledge of proper cleaning methods and safe usage of janitorial equipment
Cleaned work areas to ensure safe working environment for team members
Maintained equipment and materials in proper condition
Bondable and responsible to work independently
Responsibilities include mopping floors, dusting shelves, cleaning windows and vacuuming
floors
Able to operate commercial cleaning equipment such as buffers and vacuums
Maintained a safe and clean work environment
Operated industrial vacuum cleaners to remove scraps, dirt, heavy debris and other refuse
Excellent ability in communicating information to the management team
Childcare Skills
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Accountable for making nutritious meals
Responsible for maintaining a safe environment for young children
Maintained a positive and happy environment while upholding all rules set by employer
Created activities to ensure complete engagement of children
Performed housekeeping duties such as dusting, laundry and washing dishes
Able to care for children in a supportive and understanding manner
Experienced in preparing and serving meals
Experienced in disciplining and implementing rules and regulations
Certified with First Aid and CPR
Strong background in early childhood care
Skilled in designing and implementing developmentally appropriate activities
Able to create and initiate hands-on learning experiences
Extensive background in working with preschool, primary and elementary school children
Excellent at creating a safe environment for children to explore without undue risks
Ability to develop trustworthy relationships with children and parents
Skills to plan educational and recreational activities
Experienced at supporting children with special needs
Personal Home Care Worker Skills
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Implemented programs to meet the physical, social and psychological well-being of clients
Catered to special needs such as impaired hearing, vision, oral communications and
behavioural problems
Ensured clients were properly bathed, dressed and maintain proper hygiene
Skilled at routine housekeeping responsibilities such as laundry, bed-making and washing
dishes
Knowledgeable of preparing and serving specific dietary meals
Ensured that clients arrived to daily appointments in a timely manner
Provided companionship and understanding to the person in care
Certified with First Aid and CPR Training
Planned and prepared meals and special diets, and fed or assisted in feeding clients
Restaurant Skills
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Smart Serve Certified
Experienced at operating a cash register
Handled cash, credit and debit transactions
Maintained a clean work environment
Displayed a positive attitude
Handled any customer related issues in an appropriate manner
Experienced in all waitress/bartender duties
Responsible for waiting on tables, seating customers, receiving orders, serving food and
bartending
Able to advise customers of product selection
Efficient in collecting and sending orders to the kitchen
Experienced in accommodating customer needs
Ensured that all food items are served hot and fresh with their natural aroma and taste
Kitchen and Culinary Skills
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Excellent working knowledge of all kitchen equipment
Disinfecting and cleaning tables and food preparation area in a safe manner
Practiced safe handling of food
Generated inventory lists and stocked food products
Ensured food products were presentable and safe to consume
Ability to read and follow recipes accurately
Experienced in preparing soup, salads, main dishes and baked goods
Experienced in operating kitchen equipment such as broasters, oven grills, deep fryers and
steamers
Ability to maintain a clean and organized kitchen
Experienced with washing dishes and bussing tables
Experienced with the opening and closing procedures of a kitchen
Competent in organizing production and personnel to maximize use of space and finances
General Labour Skills
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WHMIS Trained
Physically fit and able to perform heavy lifting
Able to interpret blue prints
Able to work independently or as part of a team
Maintained a clean and safe work environment
Able to handle repetitive work
Motivated to work quickly and efficiently while paying attention to detail
Trained workers in job duties, safety procedures and company policies
Experienced in home renovations and general construction
Able to work under adverse weather conditions
Experienced in loading and unloading of construction materials
Proven abilities in stocking, order-picking, shipping and receiving
Skilled in safe forklift driving and warehouse operations
Experienced in decorative planting and maintenance of residential and commercial gardens
Experienced with sorting, packing, crating and packaging materials and products
Checked and weighed materials and products
Technical Skills
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Operated a variety of equipment such as forklift, drills, grinders and saws
Able to perform simple plumbing and electrical repairs
Operated lawn care equipment such as push mower, weed wacker and tree pruner
Able to repair small engines
Estimated costs of installing and maintaining equipment or service
Operated and tended automated assembling equipment such as robotic and fixed automation
equipment
Manufacturing and Factory Skills
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Effectively kept production in line, which resulted in reduced downtime and increased
production quotas
Consistently worked under pressure to meet deadlines
Knowledgeable of all work stations throughout the department
Able to work in a fast paced environment while completing tasks quickly
Excellent fine motor skills
Accurate understanding of labels and instructions
Strong background in production control, machine centre operations, and tooling activities
Experienced in supervising the manufacturing process from raw materials to finished products
Skilled in using a variety of precision measuring instruments and inspection procedures
Able to effectively communicate with individuals at all levels of an organization
Assisted machine operators, assemblers and other workers with their daily responsibilities
Mechanical Skills
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Experienced in using micrometers and multi-meters
Experienced in brake, air and hydraulic repair systems
Inspected and replaced fuel injectors and cooling systems
Experienced in operating tire machines for change and repair
Basic upkeep knowledge of vehicles such as fluids and fuses check
Assisted with engine rebuilding
Skilled in the total re-building and fabrication of custom and stock engines, rear-ends and
gears and blown gas and alcohol motors
Utilized an all data computer for part tracking and viewing labour guides and engine
specifications
Extensive background in all aspects of the maintenance and repair of vehicles
Well-versed in researching, identifying and pricing parts
Adjusted, repaired and replaced parts and components of various automotive systems
Electrical Skills
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Knowledgeable in soldering, wire stripping and crimping
Experienced in the installation of light sockets, switches and light fixtures
Ability to take (OHM) meter readings
Performed on-site servicing and repair
Tested and repaired faulty wiring in electrical switchgear
Familiar with reading schematics and building circuits
Experienced in mechanical troubleshooting and commercial and residential electrical wiring
Skilled in blueprint reading and general construction of electrical systems
Construction & Woodworking Skills
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Experienced in interior improvements and carpeting installation
Experienced in framing, installing windows, roofing and instillation
Operated a variety of power tools such as saws, drills, planers, sanders and grinders
Prepared bids for home construction or renovation projects
Maintained a safe and organized work area
Built foundations, installed floor beams, laid sub-flooring and erected walls and roof systems
Knowledgeable of carpentry and basic woodworking
Proven ability to maintain buildings and mechanical equipment via contracting outside
services, troubleshooting and handling tenant requests professionally
Truck Driving Skills
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Able to follow instructions and directions in an efficient manner
Excellent navigation skills
Familiar with travelling on all major highways in North America
Operated trains and double trailers
Excellent skills in log box entry
Excellent problem solving skills
AZ/ DZ Endorsed
Employability Skills
Definition
 Basic general skills necessary for getting, keeping and doing well on a job.
 These skills apply to all industries, businesses and job levels.
Major categories of employability skills
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Transferable skills
Skills learned from life experience and past employment that may apply to other jobs.
These skills can reflect your ability to deal with various situations.
Examples include:
o Ability to meet deadlines
o Multi-tasking
o Managing staff
o Problem solving abilities
o Reactive thinking
o Motivating others
o Dealing with obstacles and crises
Hard skills
These are learned behaviours that are relevant to a specific job.
It usually includes some type of certification.
A list of these skills might be required in a specific context such as a job application.
Examples include:
o First Aid & CPR certification
o Knowledge of specific computer software
o Ability to work with or handle certain equipment such as a tractor or a grill.
Soft skills
They are adaptive skills.
These skills do not require formalized training.
These skills could be used to determine your work style.
Examples include:
o Being flexible
o Adapting to the changing needs of an organization
o Team player
o Honest
o Reliable
o Flexible
o Motivated
What Employers look for in an Employee
1. Personal values
 Employers want workers who are motivated, honest, goal-oriented and demonstrate a
positive attitude.
2. Problem-solving and decision-making skills
 Employers need confident workers who can take on additional responsibilities.
3. Ability to relate to other people
 Team players are needed in all fields of employment
4. Communication skills
 A key skill that employees look for in all their employees
 This skill can have various forms (understand, speak, listen, read and write).
5. Task-related skills
 Responsible people (ability to plan, set goals, and take accountability for their action)
are highly sought after in the workforce.
6. Maturity
 This does not refer to your age
 This refers to the quality of your work combined with commitment and work ethic
7. Health & Safety habits
 Employers want people who have safe work habits and follow established rules and
guidelines of the workplace.
8. Commitment to the job
 Be the type of employee that you would hire!
 Show your commitment by being excited, punctual, excited and have an open mind to
learn
Action Verbs for Various Job Categories
Management
Skills
Administered
Analyzed
Assigned
Attained
Chaired
Consolidated
Contracted
Coordinated
Delegated
Developed
Directed
Evaluated
Executed
Improved
Increased
Organized
Oversaw
Planned
Prioritized
Produced
Recommended
Reviewed
Scheduled
Strengthened
Supervised
Communication
Teaching
Skills
Skills
Addressed
Adapted
Arbitrated
Advised
Arranged
Clarified
Authored
Coached
Collaborated
Communicated
Convinced
Coordinated
Corresponded
Demystified
Developed
Developed
Directed
Enabled
Drafted
Encouraged
Edited
Evaluated
Enlisted
Explained
Formulated
Facilitated
Influenced
Guided
Interpreted
Informed
Lectured
Instructed
Mediated
Persuaded
Negotiated
Set goals
Persuaded
Stimulated
Promoted
Trained
Publicized
Reconciled
Recruited
Spoke
Translated
Wrote
Research
Skills
Clarified
Collected
Critiqued
Diagnosed
Evaluated
Examined
Extracted
Identified
Inspected
Interpreted
Interviewed
Investigated
Surveyed
Technical
Skills
Assembled
Built
Calculated
Computed
Design
Devised
Fabricated
Maintained
Operated
Overhauled
Programmed
Remodelled
Repaired
Upgraded
Financial
Skills
Administered
Allocated
Analyzed
Audited
Balanced
Budgeted
Calculated
Computed
Developed
Managed
Marketed
Planned
Projected
Researched
Helping
Skills
Assessed
Assisted
Clarified
Coached
Counselled
Demonstrated
Diagnosed
Educated
Facilitated
Guided
Motivated
Referred
Rehabilitated
Represented
Accomplishments
Achieved
Expanded
Improved
Reduced
Resolved
Restored
Spearheaded
Transformed
Organizational
Skills
Accumulated
Arranged
Assembled
Balanced
Built
Catalogued
Classified
Collated
Collected
Compiled
Composed
Coordinated
Copied
Correlated
Detailed
Developed
Facilitated
Gathered
Identified
Located
Obtained
Organized
Planned
Prepared
Prioritized
Processed
Programmed
Scheduled
Solved
Streamlined
Structured
Tabulated
Updated
Service
Skills
Assisted
Attended
Cared
Delivered
Facilitated
Maintained
Prepared
Creative
Skills
Acted
Conceptualized
Created
Customized
Designed
Directed
Established
Fashioned
Founded
Illustrated
Initiated
Instituted
Integrated
Introduced
Invented
Originated
Performed
Planned
Revitalized
Shaped
Clerical
Skills
Approved
Arranged
Catalogued
Classified
Collected
Compiled
Dispatched
Executed
Generated
Implemented
Inspected
Monitored
Operated
Organized
Prepared
Processed
Purchases
Recorded
Retrieved
Screened
Specified
Systematized
Tabulated
Validated