EMC MyService360
Personalized data. Actionable
insights.
ESSENTIALS
•
Geospatial maps that
show how service
activities are trending
across your EMC portfolio
•
Real-time analysis of code
levels across the install
base, including the ability
to drill down at a system
level
•
Parts replacement
tracking visualizations
that demonstrate which
parts are being used at
which locations and at
what time period
BUSINESS CHALLENGES
EMC knows that a Modern Data Center requires a Modern Customer
Service Experience. MyService360™ is a new service-centric online
dashboard that gives you deep visibility into the health and wellness
of your EMC environment. It’s a new feature of EMC Online Support
that provides visually compelling and intuitive ways to get
personalized views of your global environments and service
experience, powered by the EMC Data Lake™.
SERVICE DESCRIPTION
For all EMC customers, especially those with large install bases,
MyService360 will modernize and simplify the customer service
experience. The advanced visualizations deliver:
•
Improved IT health and risk management
•
Increased efficiencies from a simplified, unified services
experience
•
Transparency and actionable intelligence across the global install
base and product silos
MyService360 is available to all customers who are registered with
EMC Online Support and includes analysis of code levels, connectivity
status, health and risk scoring, service activity views by site, incident
management, and much more—all at no additional cost if you have a
maintenance contract with EMC.
SERVICE OVERVIEW
SUPPORT TO MEET YOUR BUSINESS NEEDS
A ONE-STOP-SHOP FOR SERVICE INFORMATION
In the past, IT professionals have had to pull service and support
information from many different locations—code level status from
one place and parts replacement data from another. MyService360
solves that time-consuming dilemma and enables you to focus on
contributing what matters to the business. Key benefits include:
•
Analysis of code levels: analyze how much of your install base
is up to code and drill down at a system level.
•
Health and risk scoring: review this section regularly to further
your proactive and predictive service experience with key health
and risk indicators.
•
Service activity views by site: drill into various sites to
understand which service activities require your attention most
and what type of action is required.
•
Incident management: investigate proactive trending data to
learn from service incident patterns.
•
Much more: log in and explore the many other features
available in MyService360. And know that there’s also a lot more
being planned for the future. When it comes to the potential of
the EMC Data Lake, we’re just getting started.
A BETTER WAY TO “MANAGE UP”
The advanced data visualizations in MyService360 look amazing. But
it goes much further than that. With so much personalized,
actionable data at your fingertips, you’ll be well equipped to drive
conversations and contribute to informed, data-driven decision
making with management. With MyService360 you’ll be able to
present at a high level (product family or site level) or at a system
level. Put simply, EMC is committed to your success.
CONTACT US
To learn more about how EMC
products, services, and solutions can
help solve your business and IT
challenges, contact your local
representative or authorized reseller,
visit www.emc.com, and explore and
compare products in the EMC Store.
ABOUT EMC GLOBAL SERVICES
EMC Global Services accelerates the software-defined enterprise
through world-class technical expertise and service capabilities that
deliver well-run hybrid clouds, empower ITaaS providers, and enable
new digital-era applications. Our 16,000+ services experts
worldwide, plus global network of partners, have the skills,
knowledge, and experience organizations need to get the maximum
value from their EMC technology investments—with an unending
commitment to an exceptional total customer experience through
service excellence.
EMC2, EMC, Data Lake, MyService360, and the .EMC logo are registered trademarks or trademarks of
EMC Corporation in the United States and other countries. © Copyright 2016 EMC Corporation. All
rights reserved. Published in the USA. 04/16 H15047
EMC believes the information in this document is accurate as of its publication date. The information is
subject to change without notice.