UNDERSTANDING MACHINE LEARNING IN MARKETING GETTING THE MOST OUT OF YOUR DATA Simon Waller and Iain Brown Cop yrig ht © 2012, SAS Institute Inc. All rig hts reserv ed. AGENDA • • • • Cop yrig ht © 2012, SAS Institute Inc. All rig hts reserv ed. The Recent Buzz How does it apply to my company? Machine Learning in Marketing Summary THE RECENT BUZZ ABOUT MACHINE LEARNING Cop yrig ht © 2012, SAS Institute Inc. All rig hts reserv ed. RECENT BUZZ HIGH PROFILE EVENTS IN MACHINE LEARNING Robots Advances in the real world Man vs Machine Deep Learning Very Large Neural Networks (Ensemble Models Many models combined) Reinforcement Learning Real time data from environment Self Learning with experience Cop yrig ht © 2012, SAS Institute Inc. All rig hts reserv ed. RECENT BUZZ PEOPLE INVOLVED IN MACHINE LEARNING Demis Hassabis Google (Deepmind) “Artificial intelligence could end mankind” Steven Hawking Yann Le Cun (Facebook) Andrew Ng Baidu (Ex Google) Cop yrig ht © 2012, SAS Institute Inc. All rig hts reserv ed. “'Building intelligent machines is like summoning the demon” Elon Musk RECENT BUZZ WHY HAS IT HAPPENED NOW? Cop yrig ht © 2012, SAS Institute Inc. All rig hts reserv ed. HOW DOES THIS APPLY TO MY COMPANY? Cop yrig ht © 2012, SAS Institute Inc. All rig hts reserv ed. MACHINE LEARNING NEXT LEVEL OF DETAIL Super Advanced Machine Learning Deep Reinforcement Learning *** Advanced Machine Learning Deep Learning *** Ensemble Modelling Reinforcement Learning Support Vector Machines Big Data Advanced Statistics Regularized Regression (Lasso) Naïve Bayes Data Size Not Big Data Basic Machine Learning – Decision Trees & Neural Nets “Modern” Statistics (Bayesian & Classical). Regression Analysis. 1900 1950 2000 Date Cop yrig ht © 2012, SAS Institute Inc. All rig hts reserv ed. 2015 2016 MACHINE LEARNING IN YOUR COMPANY Super Advanced Machine Learning Deep Reinforcement Learning *** A few niche applications Advanced Machine Learning Deep Learning *** Ensemble Modelling Reinforcement Learning Support Vector Machines Sweet Spot Today Big Data Analysis Big Data For non-big data analysis Data Size Not Big Data Advanced Statistics Regularized Regression (Lasso) Naïve Bayes Basic Machine Learning – Decision Trees & Neural Nets “Modern” Statistics (Bayesian & Classical). Regression Analysis. 1900 1950 2000 Date Cop yrig ht © 2012, SAS Institute Inc. All rig hts reserv ed. 2015 2016 SAS MARKETING THERE ARE OTHER CONSIDERATIONS!! ANALYTICS Marketing manager Marketing analyst Cloud (private, SAS, public) deployment, Hosted (SAS or partner), On-premise (desktop, department, enterprise) People Marketing scientist IT manager & staff SAS analytics and SAS high-performance analytics (grid computing, in-database, in-Hadoop, in-memory) Integrate & prepare data Explore data & develop models Explain results & share insights Deploy & monitor models Process Infrastructure Analytics by programming, point & click GUI, or embedded in marketing task GUI Structured, semi-structured, unstructured, & streaming data From manually crafted, artisan to automated factory analytics SAS and open source analytics SAS Marketing Analytics Descriptive and inferential statistics Methods Paradigms Approachable & actionable analytics Workbenches and business solutions Cop yrig ht © 2012, SAS Institute Inc. All rig hts reserv ed. Exploration, visualization, reporting, dashboards, and alerts Econometrics and time series forecasting, incl. scenario analysis Data mining and machine learning for predictive modeling and pattern discovery Applications Text mining and contextual analysis Optimization and operations research, incl. network analysis and simulation MACHINE LEARNING EXAMPLE 1 - ADVANCED MARKETING ATTRIBUTION IN MARKETING Cop yrig ht © 2012, SAS Institute Inc. All rig hts reserv ed. SUMMARY Cop yrig ht © 2012, SAS Institute Inc. All rig hts reserv ed. MACHINE LEARNING ADVANCED MARKETING ATTRIBUTION IN MARKETING Cop yrig ht © 2012, SAS Institute Inc. All rig hts reserv ed. SUMMARY 5 MAIN TAKEAWAYS http://www.sas.com/en_us/insights/analytics/machine-learning.html http://www.sas.com/en_us/insights/articles/marketing/customer-decision-hub.html Cop yrig ht © 2012, SAS Institute Inc. All rig hts reserv ed. Thank you very much! Cop yrig ht © 2012, SAS Institute Inc. All rig hts reserv ed. www.SAS.com Free SAS Tutorials http://support.sas.com/training/tutorial/#s1=4 More information and sources of help SAS Communities https://communities.sas.com/ SAS Software Information Pack http://www.sas.com/content/dam/SAS/en_gb/doc/other1/f iles/information-pack.pdf Cop yrig ht © 2012, SAS Institute Inc. All rig hts reserv ed. RAISING A TRACK SAS Technical Support Cop yrig ht © 2012, SAS Institute Inc. All rig hts reserv ed. SAS USER GROUPS • www.sas.com/uk/usergroups • Webinars – Visual Analytics and Enterprise Guide • Face to Face – Data Management, Platform Admin, Enterprise Miner Cop yrig ht © 2012, SAS Institute Inc. All rig hts reserv ed. SAS FORUM UK – 16 June 2016 • Birmingham • Speakers needed! • Watch your inboxes for further information • 14 Cop yrig ht © 2012, SAS Institute Inc. All rig hts reserv ed. THANK YOU! Cop yrig ht © 2012, SAS Institute Inc. All rig hts reserv ed. www.SAS.com