Management Information Systems
MIS 302
Sections 8
Spring Semester 2013
Tuesdays, 1600-1830,
HH - 130
Max Lund, Ph.D.
Office hours:
Tuesdays, 1400-1530,
Office SS2428 mlund@mail.sdsu.edu
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Student Learning Objectives
 Be able to discuss these: What is the role of operations and supply
chain in an organization? What are its interactions with business
functions such as accounting, finance, marketing?
 Recognize basic business operations and strategies for increased
productivity and competitiveness.
 Know descriptive models that incorporate cost drivers for smart
decision making.
 Discover quality management strategies, techniques, and tools
for improved customer satisfaction.
 Identify issues in inventories for an organization and use basic
models to improve its management.
 Know the basic scheduling for project and its management.
 Understand lean operations principles.
Required Resources:
 Calculator, bring daily
 “Operations and Supply Chain Management”, by Jacobs and
Chase, 3rd Edition in either Hard copy, Loose-leaf, or e-book
[your choice]
 On-line access to McGraw-Hill “Connect”
 Scantron 882 (five, one for backup)
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MIS 302, Section 8
Operations Management
Dates
22 January
29 January
5 February
Topic
Required
Text pages
The Road Ahead.
Our Syllabus, Class Notes. Exams and Grading.
McGraw-Hill’s on-line “Connect”.
Chapter 1 Operations and Supply Chain Management.
What it is, and its careers. Services vs. Goods. Efficiency,
Effectiveness, and Value.
Chapter 2 Strategy and Sustainability. The Triple Bottom Line.
Competitive Dimensions. Tradeoffs, and Straddling. Productivity.
12 February
Chapter 4A Learning Curves
Progress Curves, and Industrial Learning. Logarithmic Analysis, and
Boeing’s approach. NASA’s Crawford Model.
19 February
Exam #1
pp. 1-23
pp. 24-41
pp. 118-125
Chapter 5 Project Management.
PERT/CPM. Managing Schedule & Cost.
The Boeing 787 Case Study. Crashing. Direct vs. Indirect Costs.
pp. 130-138
pp. 143-157
5 March
Chapter 6 and 6A Production Processes
Little’s Law, Break Even Analysis, Utilization, and
Measures of Supply Chain Management.
pp. 170-180
pp. 204-207
12 March
Chapter 7 Service Processes
Economies of Waiting Lines. Queuing models.
pp. 216-233
26 February
19 March
1 – 5 April
Exam #2
Spring Break
Chapter 9 Resource Management.
9 April
MRP and Lot-sizing. Client-server ERP with
Hillerich & Bradsby [The Louisville Slugger] video
pp. 272-288
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16 April
Chapter 10 Quality Management and 6-Sigma.
TQM, Quality costs, ISO 9000, 6-Sigma Quality, Statistical Quality
Control. Process Capability, and Acceptance Sampling. Taguchi
pp. 304-340
23 April
Chapter 11 Inventory Management.
Fixed-order, and Fixed-period, and Single-Period Systems.
The EOQ, ROP, Safety Stock, and Service Levels. ABC.
pp. 352-385
Exam #3
30 April
Chapter 12 Lean Supply Chains & Operations.
Onho’s Four Basic Principals of Lean Operating Systems, Just-inTime, Kanbans, External Set-ups. Uniform and Mixed-Model. The
Lean Timken Company. Video: Ford Motor goes to Brazil.
7 May
Tuesday
14 May
1900-2100
pp. 404-413
Final Exam
Course Evaluation:.




Mid-Terms: three @ 100 each = 300 points
Final Exam = 200 points.
Maximum 500 points.
NOTE: Cells are not allowed during exams.
Final course grades will be awarded according to the standard grading scale.

A

A- [90-94%)
Excellent performance; clearly exceeds course requirements

B+ [87-89%)
High achievement; substantially meets course requirements

B [84-86%)
Above average performance.

B- [80-83%)

C+ [76-79%)
Satisfactory performance in this undergraduate class.

C
Mediocre

C- [70-71%)

D < 70%, and F < 60%
[95+ %)
[72-75%)
Outstanding achievement; for the highest accomplishment
(NOTE: This is marginally acceptable performance in a graduate course)
Below mediocre
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Contract Between Us
What you can expect from me:
 That I will treat every student courteously and with respect.
 That I will be punctual to every class.
 That I will protect the privacy of your work.
 That I will fulfill my office hours, as promised.
 That I will help you do your best.
 That I will give everyone a fair shake, and a fair share of my attention.
 That I will grade the quality of your work, rather than the amount of time
and effort you spent on it.

That any student found cheating will immediately get an “F”,
followed by potential dismissal from SDSU.
What I expect from you:
 That you will be punctual to every class.
 That you concentrate exclusively on this course during our class time;
no cell-messaging and no laptop fooling around.
 That you will abide by SDSU’s Standards of Conduct and Academic
Honesty (http://www.sa.sdsu.edu/srr/conduct1.html)
“Book learning is one thing. Character is everything! ”
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